DNA Diagnostics Center

I felt like the response from the business was very generic and did not address my concerns, it felt cold and very disconnected. I felt like they sent me a generic response that they would send anyone who has had similar trouble to what I am having and I do not feel that this is good business practices, especially when I have a complaint that is questioning the validity of the business practices.

We are sorry that CD is unhappy with the testing provided.  CD set up testing for paternity and paid for this testing online, then presented us with samples for a much more labor intensive test, known as a sibling-ship study.  The time-frame for this test is  advertised as 5 working...

days and this is the time-frame the test was completed in.  The total paid for this testing to date is $110.  Before beginning testing the client was advised via telephone that the total cost for a sibling-ship study was $199.Best Regards,DDC Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

WE are sorry that Mr. [redacted] is unhappy with our services.  Our records indicate that the report was viewed and that emails were sent automatically at the conclusion of testing.  As a courtesy we are happy to refund 50% of the fees paid to our laboratory due to Mr. [redacted]'s...

dissatisfaction. Best Regards

Hello,        We are unable to locate a test for Mr. [redacted].  Please provide us with a testing case number, a receipt, or the name of the person that originally called to set up testing to asssist us in locating his file.  From there we are more than happy to...

assist Mr. [redacted] in whatever way we can. Thanks,[redacted]DDC Client Services

We are very sorry that [redacted] was not happy with her initial experience.  However I believe we have resolved her complaints.  I have copied the email thread below.Leann,I would very much like you to add Asia to my mother’s current test.  I think that is a very equitable solution...

and I appreciate the offer and accept.Thank you,[redacted]  From: Info CMD [mailto:[redacted]] Sent: Tuesday, September 22, 2015 6:57 PMTo: [redacted]Subject: Re: CMD Contact Form Submission   [redacted], Thank you for your follow-up.  Based on your original email,  the regions you wanted for your mother are Europe and Asia, not Europe and Middle East/North Africa. While our system will not allow me to change the regions, as an alternative, I can add Asia as a region to your mother’s test at no additional cost.  The other alternative would be to send you a new coupon code to redeem for your mother. She can then pick the correct regions and provide a new sample. The original samples, under barcode [redacted], would then be destroyed.  Again, thank you for taking the time to contact us. We appreciate all that we can learn from our clients,  both satisfied or dissatisfied.  Regards, Leann

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The transaction has been completed and a partial refund was received. 
Regards,
[redacted]

Hello, Thank you for your email.  We show a total of 5 tests purchased.  All 5 are complete and showing on the website.  The results page is a joint page, meaning any testing results on that log in will be on the same results page regardless of which link you choose.There are two...

tests under the email address [redacted], one DNA Origins test and one Maternal Lineage test.For Linda’s results page, the DNA Origins test link ("Download Your Certificate") is at the top of the page, and the Maternal lineage test link ("Download Personalized Certificate") is toward the bottom of the page. The test results should be in a different format and provide different information.There are three tests under the email address [redacted]one DNA Origins test , one Maternal Lineage test and one Paternal Lineage.For [redacted]’s results page, the DNA Origins test link ("Download Your Certificate") is at the top of the page, there will be two Lineage test links ("Download Personalized Certificate") toward the bottom of the page.   You will see separate “Maternal Lineage Results” and “Paternal Lineage Results” headers above the test links. After looking over the results we also conclude they are different and individualized by bar code and donor specific.  Thank you,Dania

I sent you  a copy of what I have all I really need is how did come up to I was the father with two persons tested, It don't take receipt for it a a test method

We are very sorry that [redacted] is not satisfied with the reporting that she received from her ancestry testing.  The reporting released is exactly as advertised, in fact the advertisements as well as the ancestrybydna website display examples of the reports that will be issued to our...

clients.  As a courtesy we are happy to extend a partial refund of 1/2 the purchase price paid. However since we do provide samples of our reports in both our advertisements as well as on our site prior to ordering we will be unable to refund in full for testing with another laboratory.Best Regards,ABD Client Services

We are sorry that Ms. [redacted] has encountered this issue, our NIPP testing itself does take 5-7 business days to complete and our FAQ does state 5-7 business days, however another section of our site does state 5 business days only.  We will generally finish testing in the 5 working day time...

frame, we have offered Ms. [redacted] a discount due to her bringing this to our attention and we thank her for advising us of this oversight.Thank you,[redacted]

We are very sorry for [redacted]'s delay in reporting.  We do require that patients provide their address for results at their collection.  If that this is not done, we do have to ask that we receive it in writing. We will relieve his balance as an apology.

We are very sorry that this client was not pleased with her dna testing report.  As stated in the advertisement offering this test for purchase, we do not attempt to discern ancestry with this test, only to help discern what may be an interesting correlation between yourself and modern...

population groups.  Unfortunately we are unable to assist with the two purchases that have not been redeemed, we will however in this instance, provide a partial refund of $25 so that this client does not feel that our laboratory is fraudulent, but a highly accredited and very well monitored one.

We are very sorry that [redacted] is not satisfied with her testing.  We have spoken to her on several occasions and responded to every query.  In regards to our testing, sample reporting is provided on our website and as well as with our advertisements, so unfortunately claims that...

the testing is falsely represented are untrue.  As testing was completed and results were released and viewed we cannot refund fees paid.  Our website does offer similar information as we would offer via email or telephone due to the fact that this information is consistent.  We cannot provide a refund based on our similarity to any other product as we have been testing longer than the other companies cited.  We again apologize for her dis-satisfaction however, [redacted] performed all testing as we were contracted to do. Best Regards,ABD Client Services

We are very sorry that Ms. [redacted] is unhappy with her reports.  However we stand firmly behind them.  We do like to remind clients, that unlike an ancestry test, CMD looks at modern demographics and compares a clients dna to these databases.  We also have no ability to rescind a...

[redacted] credit, this is a decision that [redacted] has made and implemented.  Ms. [redacted] paid [redacted] a fee and we do not have her credit card information to refund her payment.  We would extend a partial refund via check, however it sounds as if Ms. [redacted] has already completed a charge dispute with her bank regarding her  [redacted] charge as well as received a credit from them.  Either way, [redacted] will need to be contacted based on the actions already taken by Ms.  [redacted]. Thanks,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for doing the right thing and getting us our results. I appreciated the small refund as well.
Regards,
[redacted]

We are very sorry in regards  to the delay that was experienced on this test.  We are more than happy to accommodate [redacted]'s request for a 50% discount.  As a courtesy we have previously discounted $600, and will place an additional refund of $225 today.  Unfortunately...

genetic testing can sometimes encounter delays, while this is rare, it is a possibility and we apologize for this inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  A second check was received, thank you for your help. 
Regards,
[redacted]