DNA Diagnostics Center

A refund was processed on June 18th in the form of a check mailed to this client We are very sorry *** *** is unhappy with our ancestral test, however we deal promptly with all Revdex.com concerns Every concern is answered within a day with a proposed resolution to any client concerns Once a concern is filed with the Revdex.com, we generally communicate through this medium as to ensure it's resolution If this refund has not been received, we can always cancel this check and overnight a new check.Best Regards,ABD Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The DNA company stated in their response that an e-mail was sent out in error advising test results were completedFurther, they sent me an e-mail advising same and that it may have been deletedThe DNA company never sent me an e-mail advising of the error until after I filed a complaint with your officeIt seems a bit funny their e-mail was sent after I filed this complaint, only after it was filedSecondly, they have not responded to the issue of ignoring my e-mails to customer support and failing to respond to my e-mailsThis is a poor customer service for a product and service that has been purchasedI have only received a partial responseNo response was ever given on the ignoring my requests for assistanceI would like the DNA service to be completed and results e-mailed to meFor all of this trouble I would like the entire purchase price of ($97.00) be refunded and credited to my account
Regards, *** ***

We
again apologize for *** ***'s delay and subsequent recollection
order from our laboratory. We do place emphasis on both the accuracy of
our testing as well as the well being of our clients, and do our best
to ensure that our client's feel that they are our first priority. Once
a Revdex.com complaint is filed, we have been advised by the Revdex.com to contact
the client via the Revdex.com channel, we follow this protocol. In regards to
the statements below:On 7/our Client Service group was
notified by our laboratory that a delay was being placed on the test.
On 7/at 11:EST a DDC Client Service Representative contacted *** *** in regards to this delay. A message had to be left.On
7/*** *** contacted DDC to inquire about her testing delay. Her
call was answered by an operator, and unfortunately transferred to our
standard client service group, not our specialty prenatal group, so yes,
she did have to be transferred again. We do apologize for this.On
6/our collection site contacted us in advance to advise they had to
re-schedule *** *** initial appointment due to a staffing issue.
We contacted *** *** within minutes to advise her of this and
left a message at the telephone number she initially provided us to
contact her with.In regards to the refunding claim, we refunded $to her credit card ending in ** on October 6th. We also waived her remaining balance as a courtesy, as we stated we would. At this point we have done everything in our power to assist *** ***, she also does have the testing report that we were contracted to provide and *** *** agreed to pay for.Best Regards,Chris O***DDC Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Per Business they were refunding money, as of 6/15/the consumer has not received refund
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I tried using the tracking number and got no resultsWhat service was used?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[They said that a check was mailed, but I have not received oneIf they are able to determine that said check was not cashed and issue another one, I will accept the response once another check is received.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIs there a specific amount of time I should wait to contact you should the transaction not be completed?
Regards,
*** ***

We are very sorry that *** did not receive her collection kit. It was shipped on 11/via USPS, so with the 7-days USPS advises mail can take, it very well could be in transit as we speak. We are more than happy to submit another collection kit Since she paid a third party vendor
we do not have her credit card on file to refund her purchase price. So we will need to submit this refund via check to her mailing address. This will need to be confirmed by her however before we can issue this refund check. Best Regards,ABD Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received the service I paid for and I expect a full refund, the contact company link requires a security code and I have tried to enter my order number and still can't submit the contact informationThis has been going on since February, I have wasted enough time trying to contact themThey should have contacted me already regarding the offer of a refund and they have not so I will wait to hear when the refund will be processedThe company may contact me regarding the refund on my cell phone
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I attempted to scroll down as the business stated and there is no second page to scroll toAlso, did not address why I received two different Origin results for myself
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please read attached letter for further instruction regarding my refund checkI would like the check mailed to Revdex.com, but make the check payable to *** ** ***Revdex.com I would like the check mailed to *** *** *** *** ** ***Thanks for coming to a quick resolution
Regards,
*** ***

We cannot apologize enough for Ms*** dis-satisfaction. We however have no reason nor inclination to lie in regards to this matter. Our records quite clearly indicate we spoke with the other tested party on Thursday March 3rd, at 11:am EST. This other party (not Ms***), paid a deposit of $on 3/3, then made another payment of $on 3/4. We have records to prove this. This test was most certainly setup and paid for by another party, it appears that someone paid the remaining balance on Ms*** behalf on 3/15. We did not have preliminary discussions regarding this test with Ms***, they were clearly with the other tested party, and if we did speak to her, those phone calls were unrelated and not made known to us when setting up the actual testing with the other tested party. In light of all of this we have still chosen to perform an additional test at a 75% discount, this offer is still available to Ms*** if she would like. Best Regards,DDC Client Services

We again are sorry that Julian is unhappy with this report. To reiterate, our reports are available for viewing on our website before purchase of testing. In this instance we received samples and performed testing, we then issued a report, and serviced this report after the close of the test. The test itself is accurate and the science is sound. As a courtesy we will leave the offer of a 50% refund available . Thanks,ABD Client Services

We have reviewed these claims to ensure that there was no rudeness exhibited on behalf of DDC. We are very sorry he was not satisfied with his experience and have done our best to ensure his satisfaction. We agreed in the first response to aqueise to *** ***'s request, so we are unsure why he does not accept the resolution that he proposed himself?Best Regards,Chris O***DDC Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

*** is the tracking number, we apologize for this inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** I filed a complaint back in January against DDC labsThe resolution was to refund me $of the $I had paidHowever I've never received that refund

We are unable to locate an issue, as we can view these reports. We apologize for any issues that Mr*** is having in viewing them from his standpoint. The only way we can troubleshoot the to determine if he is having some type of browser issue or if there is an issue on our side of testing is for Mr*** to provide us with his login information. We are happy to extend a partial refund for the difficulties Mr*** is experiencing, however until we determine where the issues are stemming by obtaining this information we will be unable to assist further. Best Regards,CMD Client Services

We have now located the file for Mr***. However we are current on all of our responses and also do not feel that our advertising is as we even provide a copy of our report on our website for viewing before purchase. We would like to offer a partial refund of 50% as a courtesy. Best Regards,ABD Client Services AncestrybyDNA looks like AncestryDNAThe website is not helpful and have not yet gotten a response from customer service after contacting themI wasted my moneyScam and advertising

They cannot find of my test. They one they did find will not print - it only prints a blank copy. Too frustrating to deal with.....just want my $$$ back