DNA Diagnostics Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reached out to the executives and management of DNA Diagnostics via mailSeveral individuals were addressed including, MrPeter V***, Jerry W***, Michael B***, and MsKathy L***, in a letter stating the situation as described in the complaintHowever I never received a single response nor apologyThe only acknowledgment I've received on behalf of DDC has been through Revdex.com, after this complaint was submittedAdditionally, I have received no such refund and the attached bank statements reflect the debits totaling the services in full.I understand and can appreciate that delays happen, and the company's first priority is accuracy of the resultsHowever, I had to continuously call the company to follow up, as they never called me to advise that there were issues with test samplesThe call records are attached as wellThe facility which the DNA samples were collected were subpar and my appointment was changed without my knowledgeI was not provided any kind of agreement outlining the payment plan, plan of action for
testing mailed or emailedPlease understand that I made a significant down payment and continued to make monthly payments to a company which did not communicate any progress of the testing process whatsoeverI would have very much appreciated periodic updates that the DNA was successfully received, the testing was underway, and the testing was completedAt the very least, decent customer service with organization, not being transferred times before speaking to an appropriate representative, and dropping the call twice in one conversation would have been very much appreciated.The company has not taken reprehensibility for any of these mistakes and I find it highly insulting
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company, DNA Diagnostics, stated, "Our records indicate that the report was viewed and that emails were sent automatically at the conclusion of testing." I dispute the accuracy of this statement An email may have been sent automatically at the conclusion of testing, but I never received any such e-mail If I had, why did I e-mail them three months after submitting my DNA samples asking about when I would get the results More importantly, I NEVER viewed any report of the results of the DNA tests I paid for Therefore, I am not satisfied with their offer of a refund of only 50% of the amount I paid I still request that I be refunded the full amount that I paid
Regards,
*** ***

We are very sorry that Ms*** is unhappy with her report and ordered in error. We are very direct in our advertising so that clients know that we are who we are. We have searched our database for emails from this time frame and are unable to find the email requesting a
refund, but at this point we were already testing in progress so we would have expended the fees required for both shipping and processing her testing. We are more than happy to extend a partial refund of 50% as a courtesy since testing was completed. We just need to confirm the mailing address for the refund check if this agreement is acceptable. Thank you,ABD Client Services

We are more than happy to either provide Mr*** his report or a refund. We are however having difficulty locating a file or test with his name on it. Can you please provide a file number, receipt, or other tested party name in order to assist us in finding this
test? Thanks,DDC Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately this company not only is irresponsible with Genetic material but also with their accounting recordsPer our many conversations you will clearly see multiple interactions and questions from both parties involvedI was never offered any discount or resolutionIn fact, I was told by a representative that it would be unethical for YOUR company to conduct another testYour written responses are very inconsistent with what is saidI would like for a manager/supervisor to contact me immediatelyIf this issue cannot be resolved I will be contacting a lawyer so we can come to a resolution.
*** ***

Hello, We have processed this refund on 4/at this point we have circumvented our protocol to decrease refund time, so there is nothing more that we can do as a company. We have attached a copy of the refund receipt from the processor.Best Regards,*** Client

We are very sorry that *** *** has had problems with her testing. We have searched our email for correspondence but are unable to find it. It appears as if the test was completed on March 23rd. If it is still un-accessible to *** *** we are more than happy to send her
report to her via a different method

THIS IS A SCAMPURE AND SIMPLEI PAID $TO HAVE MY DAUGHTER'S DNA TESTEDWE ARE 100% EUROPEAN ( IERUSSIAN, SLOVAK, GERMAN )I GOT A REPORT SAYING THAT SHE WAS FROM BANGLA DESH AND INDIADUHI HAVE PROPER DOCUMENTATION OF THIS SCAM

Hello,When the Groupon coupon was redeemed, the test was designated as a gift.When a promo code is redeemed and designated as a gift, a new promo code is emailed to the email address designated at the time of redemption with a voucher that displays the new gift promo code. This new promo code
would then be redeemed - clicked to "Myself" instead of "As a gift for someone else" - to have the sample collection kit delivered.The Technology area has retrieved the gift promo code - it is ***.Attached is an example of how to enter the coupon code (clicked to "Myself") on the Order page ( www.ancestrybydna.com/cart/ ) - you then click on "Update Cart" to proceed after supplying the sample donor's name.Regards,ABD Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Refund the $to [email protected] at PayPal I still think company colors should be different from AncestryDNA 's website.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I contacted Ancestry DNAA nice gentleman assisted me and I received My DNA results.Thank you,You can close this complaint

We are sorry that Ms*** is unhappy with her report. The raw data from this study is not available due to the nature of the testing performed. We do not claim that our data is accessible, only the report. Our site very clearly demonstrates the services offered by our
laboratory. However we are more than happy to offer a refund of $as a courtesy to Ms*** since testing was performed as contracted. Best Regards,ABD Client Services

We are very sorry that Ms*** was unable to make an appointment when she was advised that she could. We have investigated this matter and addressed it with both our reprensentative and Ms***. A full refund has been issued as we were unable to schedule her appointment on the
day she would have liked. We apologize for this inconvenience and hope Ms*** was able to find the answers shed needed. Best Regards,DDC Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their response was untruthfulThe half siblingship test was an unnecessary and erroneous test to give in my unique situationPer their records they should be able to see that my many concerns with this particular testGenerally, with a half siblingship test there are known controlsSince I am an adoptee that knows it is improbable that we share the same father due to our races we were trying to determine if we shared a common motherI stated numerous times based on our information the best test was the Mitochondrial DNA testMy half sibling is a female and we were trying to determine if we shared common maternal lineageSince our mother is deceased and she had no other relatives(no sister, brother or parent) a simple yes or no would havee sufficeA half siblingship test in the absense of any constant information would be difficult to substantiate a relationshipAlso the limited number of allelles tested to determine the relationship I knew would not provide the results I was looking forDespite my many concerns I was wrongly sold the wrong testYour company admitted it was the wrong test on seperate phone calls. I was offered the option for the lab to run an additional test at no charge on friday March 17, but when I called to receive those results I was told that your company decided not to do yhe additional testsI was also told during the follcall that a supervisor would call back but instead a rep called and said you would not run another test and you would not offer the Mitochondrial DNA test (which was quoted in our earlier call at but then changed to $200)So your response was a complete misrepresentation of what has transpiredAt this point I am very concerned about the integrity of my genetic information being in the possession of an unethical company and will be seeking legal representation regarding this delicate matter.
Regards,
*** ***

We are sorry that Mr*** did not agree with his daughters reporting. However, we have not received an order from Mr***, if he has purchased a test voucher through living social, but not yet redeemed it, he will need to contact living social in regards to a refund. We have no
record of a purchase from a third party vendor until the purchased code is redeemed via our website. Best Regards,ABD Client services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards,
*** ***

We are happy to speak to Mr*** via telephone to assist him in understanding why two reports are available to him. However this was addressed in our last response:Due to the fact that two parties were tested both are viewable via this account. If you look at the names at the top of the report, they are different. Again we will offer a 50% refund due to the difficulties experienced by this client. And if a phone number is provided will contact him via telephone

Hello, We are sorry that the check was not received. We are more than happy to send another. Please verify the address you would like it released to and it will be couriered once we verify the initial check was not cashed.Thanks,Chris

[A default letter is provided here which indicates your acceptance of
the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***