DNA Diagnostics Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information received from DDC is not helpful and does not resolve the problem. Their response states that they sent an email on or about 12/22/which should have stated that the results are ready and how to retrieve the results. I checked my inbox, spam and trash folders and I have no email from DDC. Today, 12/26/17, I tried logging on to their results login page (https://dnacenter.com/results-login/) and my login credentials were not recognized. I also tried logging in with the "forgot my password" option and my email address was not recognized.DDC needs to send me an actual "results are ready" email containing info on how to retrieve the results report from their website; or better yet, refund my $because they did not complete the testing and/or results.Also, they state that they received my samples on 12/which is about weeks after I mailed them. That also is very suspect. I contacted their Client Service department numerous times and I have never received any response of any kind
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint This company is not and has not been honest through this processI was told by numerous employees from this company that there was a better test to provide me with the results I was looking for instead I was knowingly sold the wrong, more expensive testThere is no argument about who paid for it because I didSaying I did not pay and I did not speak to your representatives is a lieI have never dealt with a more dishonest company in my lifeAGAIN, if you are an adoptee looking to do a sibling relationship test stay away from this company...They offer tests that they know will not provide you with the answers you are looking for BUYER BEWARE!!!!!!!!!
Regards,
*** ***

We again are very sorry that *** *** *** experienced the delays that she did. We take the expediency of our testing very seriously and do everything in our power to ensure reports are released on time or earlier. The accuracy of our testing is however, is the most important aspect of our services. We will delay testing in order to ensure we have the data needed to procuce an accurate report. *** *** *** has paid a total of $as we refunded $and eliminated her remaining balance. As an additional courtesy we are happy to refund an additional $195. Best Regards,DDC Client Service Team

[A default letter is provided here which indicates your acceptance of the business's response If
you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once again, the significant delay of the results has caused an immense amount of emotional distress. What was promised as a 7-10 day process, start to finish, resulted in four weeks. This time significantly delayed the ability to create an effective birth plan. As a prenatal procedure regarding human life, I am sure the company is aware of the significance of the time sensitivity and high priority this test holds. The samples were initially taken 19 weeks into the pregnancy, well within the 9 week requirement the company claims they can retrieve a sufficient amount of fetal DNA. Records from the telephone service provider can support the 20+ phone calls and accumulated four hours of call times placed to the company seeking answers. Bank statements can be provided reflecting the initial $800 deposit and subsequent monthly payments to pay off the balance owed.  The staff held little to no sense of urgency when scheduling, and rescheduling appointments after discrepancies were made on the company end. Further, wait times exceeded 15 minutes and I was often disconnected during the many call transfers. As a consumer, it was extremely frustrating to wait for such time sensitive results, affecting  numerous other people, encountering insensitivity and inability to provide helpful information. I am seeking a full refund, as I believe this is an appropriate action due to the trouble encountered and the company making guarantees they could not uphold. 
Best Regards,
[redacted]

Please feel free to contact our client service group at 1-[redacted] as we are more than happy to cover any reporting questions you may have.  In general, an alleged father is determined to be the biological father of a tested child if they contribute one allele at every loci.  There are variations and mutations that can take place, but this needs to be discussed on an individual level. Thanks,[redacted]

While this is an extremely sensitive issue with our patient we do have to abide by local and state laws regarding consent to testing.  We have resolved this patients issue privately with them. Best Regards,DDC Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have not received the check yet.  They were going to overnight it to me as of yesterday so I am waiting for the end of the business day.  When I have received the check I will let you know right away.  Then I will consider the case closed.  So in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once the check actually gets to me.  
Regards,
[redacted]

Revdex.com:MY complain to them was: my results tell me I am 88% European.in this test Europe includes the middle eat, the Arabian peninsula and India. It might as well have told me I am from the northern hemisphere. Results are useless.Their response in one of he emails was: The European population group includes Europeans, Middle Easterners, and South Asians.This is true. SO that does the american population. It does not mean my origins are from America. I still want a full refund.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I will look for the refund of $34.99 (50% of the cost) as they offered. Thank you for your help.
Regards,
[redacted]

We are very sorry that [redacted] has expressed his dis-satisfaction with testing.  The samples in question were mailed back to our laboratory via [redacted] first class mail and were received, and logged into our laboratory on December 21st.  Testing was completed on December 22nd, and an...

email was sent to [redacted]'s email account to notify him of this.  Testing was completed as requested, and we are more than happy to assist with any questions [redacted] has in regards to his report, or if he has trouble accessing his report online with the password that he set up.Thank you,DDC Client Service

We are very sorry that this refund did not process to [redacted] credit card.  We will attempt it again today. Best Regards,DDC Client Services

We are very sorry that  [redacted] is unhappy with her reporting.  We attempt to be as transparent as possible in our advertising in order that our clients are happy with our reporting.  A sample report is viewable in all advertisements, as well as on our website.  We have never...

made any statement  related to "The marketing is made to lead people to believe it is the same kit" as [redacted] states in her complaint relating us to another laboratory.  Email correspondence is included at the bottom of the page between ourselves and this client to demonstrate this.  We unfortunately cannot refute this clients claims that her test is wrong as the study we performed of her [redacted] data is reported exactly as we tested it.  As a courtesy we are happy to offer a partial refund of %50 as this test was purchased through a third party partner and they received a portion of the fee, collection kits were shipped, testing was completed, and we have spoken extensively with [redacted] to attempt to assist her.Best Regards,[redacted] Client Services[redacted],We do not seek to emulate or falsely present our laboratory as any other, as we have been in business longer than most, specifically the laboratory you named in your email.  The presentation of our service is laid out as well as possible in the advertisements seen on third party web-sites and our own web-site.   Sample reports are even shown in most of our marketing material.   We thank you for your feedback as we appreciate all that we can learn from clients both satisfied or dissatisfied.Regards,Max[redacted] Client ServicesOn Aug 28, 2015, at [redacted] wrote:I did receive all that and it was interesting. However ancestry.com offers a kit that can be linked to your family tree on their site, find other members etc. The title of their test is ancestry DNA. I am just disappointed because there is nothing on your side that says this is not linked to ancestry. That is what I thought I was getting. [redacted] says they get many many complaints about the same thing. You did the service that I bought, I am just upset that it is misleading and I am NOT the only one who has been misled.[redacted]

We are very sorry that these patients are experiencing this problem.  We are having difficulty locating any of the names, addresses, and phone numbers provided in our system.  Can clarification be given on a file number, or at least the name of the initial caller that set up the order?Best...

Regards,[redacted]DDC CC Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is basically satisfactory to me.  I was told that I would receive a refund for all of the confusion but have yet to receive it.  I did finally get the proper regions requested and appreciate it but it sure took alot to make it happen.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I read the response of the business and it sounded like the response was copy and pasted in the message field. The response did not give any information that was not previously covered in the emails, in fact, I thought it was an exact copy of emails I have received before. The manual does not give any more information than what is displayed at the results page. I expect to receive messages that have not been prewritten and that address my situation directly.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Everything DDC said was true. However, the $110 was paid IN ADDITION to the original $89 I spent. I was told by the DDC representative that the $110 would cover the remaining cost of the test. Instead of calling me to clear up this matter, DDC has further violated their promised timeline. I want a full refund now since my timeline has been violated. I desperately needed the results in the PROMISED TIMEFRAME. 
Regards,
[redacted]