DNA Diagnostics Center

We are sorry that Ms [redacted] is unhappy with the testing she purchased Ancestrybydna has been operating for over a decade and in no way mis-represent our laboratory as any otherIn regards to response from our Client Service team, our goal is to respond to all inquiries on ancestrybydna.com within two business days, and we have a 100% success rate in this We have searched all of our records for any correspondence from Ms [redacted] , and have found none Barring some type of technological error, no emails were received Ms [redacted] has one test waiting online to be viewed online, and one test currently in progress We would ask as a courtesy for Ms [redacted] to provide us with copies of the e-mails sent to ancestrybydna.com to assist us in reviewing any errors that may have occurred during her attempts to contact us Upon receipt of these emails we would be happy to provide a 50% refund based on her dis-satisfaction with her purchase, but will be unable to process a complete refund as one test is complete and one test is in progress.Best Regards,ABD Client Service

Again, we are sorry for Ms [redacted] 's erroneous e-mail We are more than happy to assist as Ms [redacted] 's ancestry test is available to be viewed online and her Lineage study is due to be completed on February 5th We are more than happy to cancel Ms [redacted] 's lineage study and refund that amount paidIn regards to AncestyByDNA and AncestryDNA being so close by name that perhaps we deliberately may have done this to mislead the public into believing that we were selling one test in place of another This is the farthest thing from the truth The fact is that AncestryByDNA applied for a trademark on August 12, and was registered on March 25, AncestryDNA applied for the trademark on August 1, and was registered on Jan 22, Best Regards, ABD Client Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] PSIt is terrible that a person has to go to this extent to get what should have been sent in the first place Poor customer service

We are more than happy to refund the fees paid as we have attempted to assist this client to the best of our ability in registering the barcode that he purchased on [redacted] However, since the fees were paid to [redacted] and not our laboratory we have to issue a check and are unable to refund his credit card (as we do not have it on file, since he paid [redacted] ) We have agreed to refund the fees as stated in his complaint Best Regards, [redacted] Client Services

We are very sorry that [redacted] has expressed his dis-satisfaction with testing The samples in question were mailed back to our laboratory via *** first class mail and were received, and logged into our laboratory on December 21st Testing was completed on December 22nd, and an email was sent to [redacted] ***'s email account to notify him of this Testing was completed as requested, and we are more than happy to assist with any questions [redacted] has in regards to his report, or if he has trouble accessing his report online with the password that he set up.Thank you,DDC Client Service

We are very sorry in regards to the delay that was experienced on this test We are more than happy to accommodate [redacted] 's request for a 50% discount As a courtesy we have previously discounted $600, and will place an additional refund of $today Unfortunately genetic testing can sometimes encounter delays, while this is rare, it is a possibility and we apologize for this inconvenience

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Remarkable what a letter to you can do They completely ignored my first letter Thanks for your help Regards, [redacted]

We are very sorry that [redacted] is not satisfied with the reporting that she received from her ancestry testing The reporting released is exactly as advertised, in fact the advertisements as well as the ancestrybydna website display examples of the reports that will be issued to our clients As a courtesy we are happy to extend a partial refund of 1/the purchase price paidHowever since we do provide samples of our reports in both our advertisements as well as on our site prior to ordering we will be unable to refund in full for testing with another laboratory.Best Regards,ABD Client Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I read the response of the business and it sounded like the response was copy and pasted in the message fieldThe response did not give any information that was not previously covered in the emails, in fact, I thought it was an exact copy of emails I have received beforeThe manual does not give any more information than what is displayed at the results pageI expect to receive messages that have not been prewritten and that address my situation directly Regards, [redacted] ***

Hello, We are unable to locate a test for Mr*** Please provide us with a testing case number, a receipt, or the name of the person that originally called to set up testing to asssist us in locating his file From there we are more than happy to assist Mr [redacted] in whatever way we canThanks, [redacted] **DDC Client Services

To Whom It May Concern:Unfortunately, at no point did I receive any kind of written consent form or contract from DDC, which I would have preferredAll arrangements were made by telephone conversation, the only written form of communication were the final test resultsThe results were sent via mail and e-mail along with the explanation of resultsHowever, I have attached my online bank statement showing all deductions made by DDCAdditionally, I have included my phone call records reflect the calls placed totaling to minutes of call timesThese phone records show various 800-numbers, which are all associated with the DDC companyThank you for your time and attention.Regards, [redacted]

Hello, The Groupon presentation for our DNA Origins test states "the breakdown is based on four percentage groups: indigenous American, European–South Asian, East Asian, and sub-Saharan AfricanThe analysis also comes with a manual explaining the process and human migration history.” The Groupon presentation also includes access to our web site, which includes additional information including sample reporting Our company does not perform DNA testing to verify Native American tribal linage through ancestry We do test for Indigenous AmericanThis population group is composed of people who migrated to inhabit North, Central and South America On the web site results page, the DNA Origins test link ("Download Your Certificate") is at the top of the page, and the Maternal lineage test link ("Download Personalized Certificate") is toward the bottom of the pageThe test results should be in a different format and provide different information Each test is ran twice for accuracy We stand behind our testing, however we can offer you a DNA Origins test at no cost if you would like to retake the testThank you Thank you

We strive to ensure that every client that chooses DDC has a positive lab experience In this instance [redacted] scheduled a dna test to be performed and agreed to pay a deposit, of $775, and for an additional $to be charged to her card monthly until her balance was paid in full [redacted] scheduled an appointment and failed to attend this appointment or notify DDC of her impending absence We have not heard from [redacted] or received a request from her to cancel this test We are more than happy to accommodate this, we are happy to refund all but $150, which is the fee's we spent on paying our local collection affiliate for holding the appointment and shipping the collection kit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A second check was received, thank you for your help Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to meHowever, I have never received an email or better yet a phone call from DDC The only responses that I received have been through using the Revdex.com serviceI was able to download the DNA results from the DDC website by using the password that they provided in their last response to Revdex.com Also, the DDC website is flawed Their 'Results Login' tab asks for a "User ID or Email address" in order to access the DNA results, but it should say "Reference Number or Email Address" Entering my reference number worked, I was never given a User ID.Best regards, [redacted] ***

We have located Mr [redacted] test that was purchased at a retail store and processed through our lab However we can find no record of a test in which he came into one of our facilities for a professional, witnessed collection All testing purchased through a retail store is collected at home by the client and no actual proof of collection is required, so as a laboratory we test the samples we receive If Mr [redacted] would like to provide the case number on his professionally collected test we would be more than happy to perform a lab reviewBest Regards,DDC Client Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I sent them the test and Revdex.com

We are very sorry that [redacted] experienced the delays that she encountered during her testing process Unfortunately, genetic testing sometimes encounters delays as we continue to test in order to gain additional data to ensure that our reports are accurate Many times, we are testing for additional data in order to avoid a recollection, which can delay testing even further Accuracy of reporting is of the utmost importance to our laboratory and we are very sorry for this delay We would like to offer [redacted] a refund of $as an apology for the issues this delay may have caused herBest Regards,DDC Client Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]