DNA Diagnostics Center

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have not received a call from the company. I have attached my receipt from Living Social where I purchased two test, one for myself and one for my daughter. The upgrade was purchased directly with AncestrybyDNA. They can mail the check to 8 [redacted] ***. Once I receive the check I will close the complaint. Regards, [redacted] ***

This letter is in reply to ID [redacted] Customerpurchased a coupon from [redacted] for a DNA test [redacted] coupons to be redeemedon our company's website to allow the DNA sample collection kit to be mailed tothe customer.The customerfirst contacted us via email on October 20,asking for assistance inredeeming her couponWe responded by email on October requesting additionalinformation to allow us to further assist.The customerreplied by email on October stating she had attempted to redeem her couponwith no success, requested a refund, and advised she would be contacting theRevdex.com if she did not hear back from our company the same day.We responded byemail the same day with advice on how to redeem the couponWe also advised, ifshe did not have success redeeming the coupon, she would need to contact [redacted] regarding any refund, as the coupon had not been redeemed and thecoupon was purchased through [redacted] .We did notreceive any reply to our last emailSubsequently, the coupon was successfullyredeemed on October 27, and a DNA sample collection kit was mailed on October28.SincerelyYours, [redacted] Client Service Coordinator

We are sorry that [redacted] is not happy with the report generated We strive to provide accurate testing and reporting Our advertising goes as far as giving a copy of the report, there is also a copy available on our website While we stand behind our advertising and our testing, we are willing to issue a partial refund of $as a courtesy due to [redacted] 's dis-satisfaction We will await a response before issuing this refund.Best Regards,ABD Client Services

We are very sorry that Ms [redacted] is unhappy with her report We are however a highly accredited laboratory that is required to post results exactly as they are completed, and in this instance our testing produced an inclusion We are more than happy to provide Ms [redacted] a copy of the chain of custody which will show identification collected at her and the alleged father's appointment if she suspects some type of problem in that regards.Best Regards,DDC Client Services

We are very sorry that we have encountered the issues we have regarding [redacted] ***'s test In a very rare number of tests we encounter delays and recollection orders, this is done in order to ensure that we produce an accurate and concise report Our laboratories policy is to refund all money in instances in which no report is produced In this instance the delays have been significant We would like to refund half of what [redacted] paid in order to apologize for the delays she has encountered.Best Regards,DDC Client Services

Hello, We are very sorry this client is unhappy with our services However we do charge a fee to store and redistribute reports for our patients In this instance an online copy of the patients report was made available to them, as well as a hard copy mailed This lives up to every expectation set by our website, or anything our representatives would ever state We keep these reports as a courtesy and they do have to be housed, accessed, prepared, and shipped to our patients and their is an expense involved with this We are happy to provide additional copies of this report at our standard rate We are also an Revdex.com accredited business which can be confirmed with the Revdex.com fairly easily.Best Regards,DDC Client Services

We understand the concern regarding the fact that we are not always able to discover viable (testable) dna on all unusual (non-standard) samples we test Unfortunately if we are unable to produce differing profiles from samples received, we are unable to produce a relationship study result We make this very clear with all testing of this type, which we refer to as "viability" testing In this case this patient was advised if a second "unusual (meaning not a standard swab or blood)" sample was required, we would process it for a separate fee This in no way is milking for a fee, as it is much more cost efficient to move to a standard relationship study and receive payment for that service, as opposed to performing a two step process of isolating viable dna from an unusual sample, then proceeding to a paternity test

We are sorry that Mr. [redacted] is unhappy with his report. We stand behind our testing and it is scientifically verifiable, and our results are replicatable. As a courtesy we will offer Mr. [redacted] a 50% refund due to his dis-satisfaction.Thanks,ABD Client Services

Business indicated to the Revdex.com that refund was processed on 6/and should show up to consumer's bank within 3-business days

We are very sorry that [redacted] was not happy with her initial experience However I believe we have resolved her complaints I have copied the email thread below.Leann,I would very much like you to add Asia to my mother’s current test I think that is a very equitable solution and I appreciate the offer and accept.Thank you, [redacted] From: Info CMD [mailto: [redacted] ] Sent: Tuesday, September 22, 6:PMTo: [redacted] Subject: Re: CMD Contact Form Submission [redacted] , Thank you for your follow-up Based on your original email, the regions you wanted for your mother are Europe and Asia, not Europe and Middle East/North AfricaWhile our system will not allow me to change the regions, as an alternative, I can add Asia as a region to your mother’s test at no additional cost The other alternative would be to send you a new coupon code to redeem for your motherShe can then pick the correct regions and provide a new sampleThe original samples, under barcode [redacted] , would then be destroyed Again, thank you for taking the time to contact usWe appreciate all that we can learn from our clients, both satisfied or dissatisfied Regards, Leann

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the Revdex.com in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Still waiting to hear back from the business Regards, [redacted] ***

We are happy to offer a partial refund of 50% paid as a courtesy Our contact feature generally works as we receive or so daily We will perform the refund and and contact the client via telephone if this is agreeable to assist in viewing the reportThanks,***

We are very sorry that [redacted] experienced delays with her testing Unfortunately in a small number of tests a recollection is required, or a delay is incurred [redacted] did experience both and we are very sorry for this delay We would like to waive [redacted] ***'s remaining balance of $as an apology for the delays she has encountered.Best Regards,DDC Client Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The company did not address how the mislead a customer into thinking that the booklet is personal nor do they resolve the matter that the information I received was false I was told they could not test for native American heritage So again I do have that Heritage in my DNA so there is no possibility that I could be 32% Asian and 68$ European because some % makes up for being Native American I did not get what I paid for and should expect a full refund not 50% because my husband too is upset and does not see how he can be 4% African not on person in his family can explain that.After getting these results I looked up a lot of reviews and cannot find a single positive review Others post they did a test somewhere else and got very different results I do not feel this company is practicing ethical habits and are falsifying results I know mine are most definitely false They also need to clearly state the booklet is not about "your" DNA but just a random booklet and again they DO NOT SAY THAT I basically paid for nothing and want all my money back as I still need to use another company so I can actually get my true DNA and the countries that make up my DNA which is what I was lead to believe the booklet would tell me Regards, [redacted]

Hello, These samples were on 11/and report released 11/which is a working turn around This is signifigantly quicker than our advertised 5-business days We have adjusted our website to reflect the 5-working days, we did extend a $refund as a thank you for bringing this to our attention that our site did not say 5-business days a opposed to business daysThank you, [redacted] *

We are sorry that Ms [redacted] has encountered this issue, our NIPP testing itself does take 5-business days to complete and our FAQ does state 5-business days, however another section of our site does state business days only We will generally finish testing in the working day time frame, we have offered Ms [redacted] a discount due to her bringing this to our attention and we thank her for advising us of this oversight.Thank you, [redacted]

We apologize for any issues that Mr [redacted] has experienced He received the completed testing email prematurely and was emailed a correction The correction email may have been deleted We apologize for this issue The current due date for Mr***'s test is February 18th.Best Regards,DDC Client Services

I purchased a AncestrybyDna test kitI know what my ancestry is on both sides, but was curious about any outliersWe are Indian, and IrishSo I pay roughly dollars and get back a DNA analysis that says I am percent EuropeanIs there any group or individual who is anything? it is ludicrousI would not encourage anyone to use this service.We are very sorry that this client is unhappy with our reporting We are at the mercy of the genetic data that is tested and are unable to adjust reporting based on the fact that a clients genetic profile falls into a specific category As we have discussed with this client in the past, the report does include confidence intervals which are established by searching the likelihood calculation and finding the highest and lowest values for each group that fall within the 2-fold likelihood range This client had a confidence intervals for indigenous American, East Asian, and Sub-Saharan African Again while we are sorry that this client is not happy with their reporting, we have to observe the integrity of the testing we do and report the data that is obtained from the samples collected Best Regards,ABD Client Services

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10339872, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I do not feel this company has resolved this matter by not refunding me my full amount paid. Might I add, I have never used two that were purchased. Those should certainly be refunded. The one I did use was so inaccurate I feel ripped off and should certainly be refunded. To be quite honest I would like to prevent anyone else from being scammed by this company. Their claims are as follows: We compare your DNA profile to every country within your selected region to provide your top country matches. I am someone of Irish , Scottish , Norwegian decent. their lab testing send me back results Asian, Puerto Rican ,South American. If you could see my appearance blond Caucasian, freckled,and pale. It's almost laughable. I have also read countless other people with almost identical results. I highly doubt they use a secure lab to do their testing, rather just computer generated random results . They have no right to advertise these claims. [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My mailing address:*** *** *** *** * ***
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Regards,
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