Document Preparation Services LP

To whom it may concern: I have personally spoke with the client and informed her that the refund is on it's way to be credited back to her bank account Client was pleased and acknowledged that she will address Revdex.com review once credit is confirmed We will call her back first week of May to confirm refund [redacted] Clients account officer

We apologize for the experience that you hadWe take great care to ensure that important matters such as this are properly managedWe at Docuprep Center always strive to help our clients to achieve financial relief towards paying-off their student loansOur sincerest apologies for the complications that happened during the consolidation process A refund will be issued as per our satisfaction guarantee policyDesired settlement will be honored

We are attempting to contact this client regarding their consolidationThe process can take 45-days to complete, and the client was told this when she initially contacted us, as well as when she followed up on the processThe enrollment cost was deducted ten (10) days on the agreed upon draft date authorized by the clientThe client did contact our processing department on 9/13, and the forms were resubmitted to Navient pending a response

To whom it may concern:
On 04/01, We called client and informed her that we will be sending her a partial refundShe agreed to the amount of $and will address Revdex.com complaint upon receipt of the check The refund was sent-out 04/We also have logs of the call and could be
provided if necessarySincerely,
*** *

Dear Ms***,Docuprep Center would like to apologize for the confusion caused with your consolidationCustomer service is our first priorityWe would like to offer you a full refund as soon as possible. Please contact Customer service at ***. Best regards,*** ***

To whom it may concern:On 04/01, We called client and informed her that we will be sending her a partial refundShe agreed to the amount of $and will address Revdex.com complaint upon receipt of the check The refund was sent-out 04/We also have logs of the call and could be provided if
necessarySincerely,*** *

***, we apologize for the negative experience you've had with our company due to our own errorWe have honored the desired settlement, and the full amount will be refunded back to the original billing information that was providedBy our records, a refund was disbursed on 8/4/We
appreciate the comment, and hope that you are content with the desired settlementThank you

I also received a letter and called the number attached to receive more information When I called in the first time I was routed to a representative and couldn't help but to mention how strange it was that the name of the company isn't on the letter Upon hearing this I was immediately hung up on I called back but the next agent was pushy and didn't want to give me any information on the company I had them send the link to my email and the bottom has a Revdex.com seal yet they are not registered All of the positive comments on here read like an infomercial I don't feel comfortable utilizing this service Just a heads up

Hello,I am contacting you today because of a complaint we had that unfortunately went unresolvedI have just corrected that issue and we have honored the desired settlement between us and the clientWe have cut a check for the full refund of $back to ***-*** *** and will mail it out shortlyThank you very much for the help in regards to this matter and we do appreciate our ongoing relationship with the Revdex.comWe only ask that this complaint can be removed as ‘unresolved’ so that our A- rating can attain the ABelow is a summary of the message we sent to the clientThank you."We are contacting you today to formally apologize for your unfortunate experiences with our companyWe strive to provide only the best service for each and every clientA check with the full amount of your refund of $is being mailed to you at *** *** ***, *** ** *** We hope that you are satisfied with the completion of your desired settlement and thank you very much for your patience.”Regards,Certified Document Center

A full refund has been issue to the client on 10/11/On multiple occasions we did contact the client to request additional paperwork to complete the processWe do initially process a temporary forbearance until the process is complete once we have the necessary documentation

I originally was skeptical with this service but once I heard directly from the department of education about the consolidation I was very pleased and very happy I went with document prep centerMy payments went from $to $I mean I can't thank them enoughYou hear there's a lot of scams about student loans but I'm glad I found the one that was legit

Dear Mr& Mrs***,Docuprep Center would like to apologize for the length of time in responding to this matterCustomer service is our first priority,we would like to offer you a full refund as soon as possible.The customer service department has reached out and left a Voicemail with you
todayPlease call us at your earliest convenienceCustomer service at 884-863-2886.Best regards,*** ***

Good Afternoon ***,
sans-serif;">It is our highest priority to provide a service that is only beneficial to each clientWe take great care to ensure that important ***ers such as this are properly managed, so on this occasion an acceptable standard has clearly not been met, and we apologize for the distress caused by our errorA refund will be issued as per our satisfaction guarantee policyDesired settlement will be honored

I feel like a fairly bright personI researched student loan consolidation for myself thinking I could do itI found out very quickly how difficult it is to try to navigate through all the government programs and what makes them helpful
Even my own student loan servicing company didn't tell me about this programI could of handled this a long time ago and saved so much money but all they saw in me was money
I well never forget the help that DocuPrep provided meThank you to my agent for explaining what my options whereNow I have a payment of $per month and possible loan forgivenessI was so skeptical and now I'm just so very gratefulThank you again

We contacted the client on 9/8/and offered her a full refund as requestedWe will be mailing a check Monday and will request confirmation of receipt of refundPlease let us know if there is any additional action required
Thank you,
"Franklin Gothic Book", sans-serif; letter-spacing: -0.5pt;">*** ***
Office Manager
Toll free: (855) 480-Direct Line: *** ***
Fax: (949) 449- http://certifieddocumentcenter.com
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Do not hire this company, I hired this company to do the consolidation of my student loansI ended up doing all the workThey said they would compensate me for my time because I had to correct issues that I hired them to doPhone call after phone call and a yes sir we will give you a partial refund , when all is said and done the story has changed

That moment when you realized you just been duped
For anyone looking to consolidate your student loans, only do it through the Departmemt of EducationIt is free
I got a letter in the mail from a company offering to consolidate my loans and although I knew the company was a 'paper' processing company, they promised me something and didn't deliverThey made it easy for me to consolidate and that's why I went through with itAnd I paid them for it
I've learned that you do not have to pay anything extra to consolidate your loans and you can call DOE directly for free to do soI kind of already knew this...but I took a chance with the company anyway and now regret it
This company also goes by the name of Certified Documemt Center
Fool me once...you know the rest
Don't get duped like me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I wish to thank you so muchI have received my money in the amount of $449.00Thanks*** Regards,
*** ***

Dear Ms***,
14.6667px;">Docuprep Center would like to apologize for the confusion caused with your consolidationCustomer service is our first priorityWe would like to offer you a full refund as soon as possible. Please contact Customer service at ***. Best regards,*** ***

I got a letter in the mail stating I could possibly get my loans forgiven so when I called initially I wasn't exactly sure what to expectI spoke to an agent named "***" he told me that these were Government programs so I decided to see what they had to sayFirst and foremost I was able to bring my payment from $to $which is absolutely amazingThe process was a bit slow after I enrolled and I was initially worried I got scammed but they not only kept the lines of communication open for me they ultimately followed through with what they promised because I just received the letter from the DOE stating my consolidation has been completed and it gives me great joy to be able to say thisThis has literally saved me thousands upon thousands so I wish I could do more than just write a silly review on here but this will have to do
Thank you *** and Docuprep Center I appreciate it more than I can express in words