Made a $deposit on a villa or apartment on 2/28/ The deposit is refundable per the documentation On O9/16/we cancelled our reservation in writing to [redacted] (sales)and requested the deposit returned We have called the business office on 10/23/and told it would be taken care of On 11/23/we were told it takes up to days, but she would check on itNo call back Called twice on 12/21/ [redacted] did not return messages On 12/30/Called [redacted] (XXX-XXX-XXXX) left messages, no calls back On 1/7/requested Atty [redacted] (XXX-XXX-XXXXX) to send demand letter to Brookdale management
I have read the reviews and they seem to repeat the experience that I have had with Brookdale They are inconsiderate and down right rude to the residents talking to them like they are iesThey are downright liars(April Jolly and Beth) They took my sister-in-laws cats while she was at the doctor( she pays extra to be able to have pets) They(Beth) told the police officer that was called that April had them and she was at home The officer asked if she would bring them to a location of her choice so that they could be picked up and relocated Beth told the officer that she would but April never called and then said that they were at the animal sheltchecked but they were not there She later said that a worker came and picked them up which was a lie as the animal shelter that she said they were taken to denied that that was done April had asked Rebecca S [redacted] for the kitten and she was declined I feel that the kitten is at her house but she doesn't have the decency to tell Rebecca where they actually are She was also promised that they would have outings and activities but so far they haven't done anything for the residents The staff have given her a hard time about everything that they possible can and won't give her medicine in a timely manner If you care about your relative I advise never to put them at Brookdale They will be mistreated
My own mother has been a resident at Brookdale Yellowstone driveShe has been treated with the utmost respect and professionalismâ?? at all levels of service The Lvns are excellent and the head Lvn is spectacular
My wife was booted out of [redacted] , GA XXXXX Brookdale SrLivingWas not there the month of SeptemberI paid full month on Sep !stOne month later My wife was admitted to Brookdale SrLiving, [redacted] , GAon August 1st.,On Aug26th I was notified that they could not handle her actions, even though I had discussed her specific problems at length with the AdministratorHis reply was "NO problem, we see this every dayWe are the pros at thisHer actions were not life threatening to anyone I was told at this time that I had three(3) optionsLeave, cheto the local psyche ward or have a full time sitter with herOption and were not viable so I was left with the psyche wardThey adjusted her meds and she got along fine and was to be dismissed the morning of Sep2nd I received a call about 6:PM the night before and was told they would not accept her backI had paid the full amount on Sep1st for that monthShe did not spend one (1) day in there the mo
Upon the death of my mother, we moved & cleaned her apartmentKeys were turned into staff and we were told we would receive our refund for days left On 11/24/we moved my mother home as we could tell and Hospice agreed that she had little time left and Brookdale was not able to provide full care for herShe died on 11/@ 3am at our homeThe family went to Brookdale that morning and removed all her belongings, entirely cleaned the apartment and turned in her keys and monitorWe were told a refund would be sent for the days that were paid for the month (3) $ I have spoke repeatedly to the local office (Paso Robles - Creston Rd) regarding obtaining the refund since that time I have called the billing office as wellI have been told twice that the check would arrive "by the end of the week or Monday at the latest" No payment has been received but we continue to receive monthly billsThis is making a very stressful situation worse Moms name - [redacted]
My father was a resident at the retirement home My father is years old and is a WWII VeteranHe said the facility called the police on him and they roughed him up and cursed at him The facility called the ambulance on 11/28/on my father and he was sent to the ER without his coat and it was very cold outside He didn't have a change of clothes, his walker and his glasses and other necessities that he need on a daily basis He was sent to a rehab and they called me and told me my father didn't have any clothes I believe Brookdale is responsible for this Now Brookdale is trying to charge my father for the room that he is no longer living in Brookdale stated that they do not want my father back at their facilityI want to know why they are charging him
Inhumane & inadequate care of family member residing at Brookdale Sarasota Downtown, SOsprey Avenue, Sarasota, FL My now year old mother, [redacted] , began residency at Horizon Bay SOsprey Avenue, Sarasota, Florida in unit #412B now known as Brookdale Sarasota Downtown in July of On April 12, a portion of the closet shelving fell on my mother's head Staff did not call an ambulance for her nor did they contact me I am on her emergency call list I took my mother to Sarasota Memorial Hospital the following morning on April 13th at a.mto the Emergency Room She was diagnosed with a concussion as well as contusions on her head and shoulders and trunk of her body Staff refused to give my mother a report of the incident The plastic coated metal shelf was found to be missing bolts and screws as wellThe shelf was heavy and held stored personal belongings For staff to refuse to contact an ambulance upon being notified by my mother
My father and I was told that when he got ready to move to get his deposit back , was to give a day notice We were told that by ***! When I go in on Wed 1/11/I was told 1st that the check was in the mail, then told it was applied to first months rent, then told it was applied to the last month rentI pulled my papers today I paid a &deposit plus rent and a couple of days so he could move inThe room was clean no holes in the wall and I feel I should get my deposit backOh, then she told me that it would take days to get my deposit backWhy so long?
Living arrangements and services promised by [redacted] at Portage Mi office were never fulfilled Was told by her family could give meds to family On 4/22/my father was discharged from rehabPrior to that I had approxdays notice to find an assisted living facility for him I Spoke with [redacted] serveral times about her facility, including a need for both my parents to be in assisted living I asked about if meds could be given by my daughter who lived less than a mile from center, she told me yesWe even discussed getting meds at the local Meijer PharmacyShe had my dad evaluated and he "met" critea for admission, she briefly met with my mom My son took my dad to Portage to see place and even had mealHe agreed to go there for a time since deconditioning and needing more assistance than his spouse could do I learned days before his discharge that a place was not available for my dad and soon my mom, so he was going to be sent to Battle Creek facilityMy son went with my dad
I can't seem to get an answer from accounting about when they will pay my ***It is only for $but still, they won't commit to a pay date My band was requested to come in and play some oldies for the Alzheimer's and Dementia unit I have done this at many senior homes in the area Generally, we submit an invoice early, and are paid the day of the show Here, the Activity Director told me to email my invoice the day OF THE SHOW, and if it was sent in early, it wouldn't be paid That should have told me something I sent it in, Feb 16, the day of the gig I waited until today, March 22nd, to call the Home office number to see if they had sent a check yet; as it has been days I spoke with a gentleman, and he told me "you have the wrong address in the system", and the check was sent back I told him the correct address was on the invoice He said that I would have to "fill out a new Supplier Enrollment & Maintenance Form" -I told him I did that on January 25th, and ha
Brookdale of Murray Ky does not pay their vendors! They hide behind " the check has to come from corporate." They owe my business over $1000.00! Nonpayment for services rendered for Murray Ky facilityFirst invoice was sent on Sept and was due upon receipt Numerous calls have resulted in nothingI strongly advise all provider services to steer clear of this company!
My dad never stayed at Brookdale in Paris, TXKeep getting calls and letters from collection agencies Account [redacted] Brookdale in Paris, TXSigned papers for my dad to stay there after he was released from physical therapy but room was not ready so I moved my dad to VA nursing homeCari ***, Director at Paris Brookdale told me to stop payment on the check and she would talk to her District DirectorOn June 14th I asked Cari if she found out anything and she replied that her boss had been in financial reviews but would be in Paris tomorrow and she would get an answerShe told me as of tomorrow we will be owned by another company On June 16th I contacted Cari again and asked if she found out anything She replied,"They're going to canel it" That was on 6-16- I never heard a word from anyone regarding a bill until I received a letter from the Collection Department at Brookdale dated 8-16-saying that they would accept $2,to settle the balance in days or it w
brookdale has not refunded all money due to me
when I moved from brookdale in September, they withdrew from my checking account for the entire month of October and have not refunded all of the money rightfully due to me
*** ***, Executive Director of Cypress Station Assisted Living, Houston, Texas, is demanding payment that is not owed
My dad, *** ***, entered this assisted living facility in September I'm his daughter and his Medical and General Power of AttorneyI signed the contract since my dad has dementiaEvery year, Brookdale raises the rate and/or changes billingFor the past several years I have requested a reduced increase because my Dad's income has not increased enough to cover the additional chargesUntil my requests have been grantedI did not get a response to my requestThe director had changed and I assumed it was a slow transitionI paid a lower amount than chargedLate in *** contacted me about the past due amountI informed her I had requested a reduction once I was informed of the increaseShe said she did not receive a reduction requestWe did not reach an agreementI continued paying an amount less than I was being billedIn
Very pleased with Brookdale Senior Living, Pleasant Hills, AR Not perfect, understaffed in housekeeping and it shows in the skimpy cleaning for each resident, I am expecting (hoping) that this will resolve as they hire more staff membersMaintains building, quick to respond to repair requestsStaff is respectful as should be the baseline for any senior care facilityAs family member is needing more care I am disappointed the assisted living is only Level oneI would recommend for person looking for senior independent living
I need help in discerphering this bill for speech therapy services so that I can pay it and Brookdale will not give any help The invoices never show prior payments The invoices do not give an address that can be given for a person to write with questions The Business Office at Brookdale *** in *** (where I live) will not help decipher the invoicesThe top portions of an invoice is the only record of the date of that invoice; once the top portion has been detached and mailed there is not record of the date I am disabled by Cerebellar Ataxia which causes dysarthria The lack of help is hurtful and not helpfulThe invoice which was just prior to the last received (which according to the top portion date was 4/6/18) had dates of service listed as beginning on 11/7/l The other dates of service were 11/9, 11/14, 11/16, 11/21, 11/and 11/Then the invoice jumps to 1/2/18,1/9, 1/11, 11/18, 1/and 1/ I usually receive speech therapy twice a week (on Tuesdays and
Finanvially taking advantage of an elderly person who became ill and was unable both Physically and mentally to fulfil the terms of the lease
This complaint is the way the manager handled the cancellation of a lease when their elderly tenant became ill and unable to physically or mentally fulfil the requirements of her leaseMy wifes Aunt, *** signed a lease with Brookdale in On Feb 28th she was hospitalized afetr a fall and it was determined that she would nat be able to return to independant living and needed a higher level of carePatricia also suffers from Alzheimers that has advanced to a level that she was not of sound mind to understand her requirements of day notice to cancel the leaseMy wife, who is her care giver, notified Brookdale verbally in that Patricia would not be returning to their facilityThe management never advised my wife Theresa Bowe that a doctors note was required days in advance to break the leaseIn fact the manager even dis
My mom was a resident of Brookdale West Orange for 1/yearsThe caregivers were wonderful but administrators horrendousI have been trying to rectify a situation that was resolved months ago but their internal systems are are incompetentNo response for facility or corporate office
Brookdale Senior Living establishments are dangerous! There are so many complaints all over the web they shouldn't even be able to operateI've sent a letter to Andrew S***, CEO/President, and other people, organizations, agencies and government agencies My mother was admitted to Brookdale Lakeway following major hernia/stomach surgeryAlthough they were aware she was coming, not one person greeted nor ever saw her the 1st entire day and nightA stranger showed her to her room She pushed the nurse call button many times but not one person ever cameIn pain and unstable on her feet, she made her way to the restroomHaving diarrhea while trying to make it, she pulled the EMERGENCY cord but not ONE person EVER came, NEVER!!! This was her 1st day and evening thereShe also never received meds nor dinner/foodThe facility NEVER CHANGED HER BEDDING in days and nightsThere were no bed rails for her safety although different people told her different times they would bring themIn her satisfaction survey they sent, she commented "This was a place to go to die." My Mother never complains but she has now understandably soThis huge corporation appears to only care about money, not healt care or safetyThey had a billion dollar revenue in and Andrew S*** was reported to have made $6,608,in total compensation I pray some of those I've made aware of these neglectful and inhumane acts takes action to stop these facilities! A high probability of post traumatic stress disorder is possible to those who stay hereAll of you who have complaints, and those I've read, please write your congressmen and everyone who can stop the neglect and/or abuse! Let's stop them! I'm more than happy to forward the letter I mailed to anyone who requests itProtect our family, friends, strangers, PROTECT OUR ELDER!!!!!!!
Made a $deposit on a villa or apartment on 2/28/ The deposit is refundable per the documentation On O9/16/we cancelled our reservation in writing to [redacted] (sales)and requested the deposit returned We have called the business office on 10/23/and told it would be taken care of On 11/23/we were told it takes up to days, but she would check on itNo call back Called twice on 12/21/ [redacted] did not return messages On 12/30/Called [redacted] (XXX-XXX-XXXX) left messages, no calls back On 1/7/requested Atty [redacted] (XXX-XXX-XXXXX) to send demand letter to Brookdale management
I have read the reviews and they seem to repeat the experience that I have had with Brookdale They are inconsiderate and down right rude to the residents talking to them like they are i
esThey are downright liars(April Jolly and Beth) They took my sister-in-laws cats while she was at the doctor( she pays extra to be able to have pets) They(Beth) told the police officer that was called that April had them and she was at home The officer asked if she would bring them to a location of her choice so that they could be picked up and relocated Beth told the officer that she would but April never called and then said that they were at the animal sheltchecked but they were not there She later said that a worker came and picked them up which was a lie as the animal shelter that she said they were taken to denied that that was done April had asked Rebecca S [redacted] for the kitten and she was declined I feel that the kitten is at her house but she doesn't have the decency to tell Rebecca where they actually are She was also promised that they would have outings and activities but so far they haven't done anything for the residents The staff have given her a hard time about everything that they possible can and won't give her medicine in a timely manner If you care about your relative I advise never to put them at Brookdale They will be mistreated
My own mother has been a resident at Brookdale Yellowstone driveShe has been treated with the utmost respect and professionalismâ?? at all levels of service The Lvns are excellent and the head Lvn is spectacular
My wife was booted out of [redacted] , GA XXXXX Brookdale SrLivingWas not there the month of SeptemberI paid full month on Sep !stOne month later My wife was admitted to Brookdale SrLiving, [redacted] , GAon August 1st.,On Aug26th I was notified that they could not handle her actions, even though I had discussed her specific problems at length with the AdministratorHis reply was "NO problem, we see this every dayWe are the pros at thisHer actions were not life threatening to anyone I was told at this time that I had three(3) optionsLeave, cheto the local psyche ward or have a full time sitter with herOption and were not viable so I was left with the psyche wardThey adjusted her meds and she got along fine and was to be dismissed the morning of Sep2nd I received a call about 6:PM the night before and was told they would not accept her backI had paid the full amount on Sep1st for that monthShe did not spend one (1) day in there the mo
Upon the death of my mother, we moved & cleaned her apartmentKeys were turned into staff and we were told we would receive our refund for days left On 11/24/we moved my mother home as we could tell and Hospice agreed that she had little time left and Brookdale was not able to provide full care for herShe died on 11/@ 3am at our homeThe family went to Brookdale that morning and removed all her belongings, entirely cleaned the apartment and turned in her keys and monitorWe were told a refund would be sent for the days that were paid for the month (3) $ I have spoke repeatedly to the local office (Paso Robles - Creston Rd) regarding obtaining the refund since that time I have called the billing office as wellI have been told twice that the check would arrive "by the end of the week or Monday at the latest" No payment has been received but we continue to receive monthly billsThis is making a very stressful situation worse Moms name - [redacted]
My father was a resident at the retirement home My father is years old and is a WWII VeteranHe said the facility called the police on him and they roughed him up and cursed at him The facility called the ambulance on 11/28/on my father and he was sent to the ER without his coat and it was very cold outside He didn't have a change of clothes, his walker and his glasses and other necessities that he need on a daily basis He was sent to a rehab and they called me and told me my father didn't have any clothes I believe Brookdale is responsible for this Now Brookdale is trying to charge my father for the room that he is no longer living in Brookdale stated that they do not want my father back at their facilityI want to know why they are charging him
Inhumane & inadequate care of family member residing at Brookdale Sarasota Downtown, SOsprey Avenue, Sarasota, FL My now year old mother, [redacted] , began residency at Horizon Bay SOsprey Avenue, Sarasota, Florida in unit #412B now known as Brookdale Sarasota Downtown in July of On April 12, a portion of the closet shelving fell on my mother's head Staff did not call an ambulance for her nor did they contact me I am on her emergency call list I took my mother to Sarasota Memorial Hospital the following morning on April 13th at a.mto the Emergency Room She was diagnosed with a concussion as well as contusions on her head and shoulders and trunk of her body Staff refused to give my mother a report of the incident The plastic coated metal shelf was found to be missing bolts and screws as wellThe shelf was heavy and held stored personal belongings For staff to refuse to contact an ambulance upon being notified by my mother
My father and I was told that when he got ready to move to get his deposit back , was to give a day notice We were told that by ***! When I go in on Wed 1/11/I was told 1st that the check was in the mail, then told it was applied to first months rent, then told it was applied to the last month rentI pulled my papers today I paid a &deposit plus rent and a couple of days so he could move inThe room was clean no holes in the wall and I feel I should get my deposit backOh, then she told me that it would take days to get my deposit backWhy so long?
Sun City, FL A great place to live Smiles and knowledge sharing is rampant here at Freedom Plaza Accompanied by god food and a pleasant atmosphere
Living arrangements and services promised by [redacted] at Portage Mi office were never fulfilled Was told by her family could give meds to family On 4/22/my father was discharged from rehabPrior to that I had approxdays notice to find an assisted living facility for him I Spoke with [redacted] serveral times about her facility, including a need for both my parents to be in assisted living I asked about if meds could be given by my daughter who lived less than a mile from center, she told me yesWe even discussed getting meds at the local Meijer PharmacyShe had my dad evaluated and he "met" critea for admission, she briefly met with my mom My son took my dad to Portage to see place and even had mealHe agreed to go there for a time since deconditioning and needing more assistance than his spouse could do I learned days before his discharge that a place was not available for my dad and soon my mom, so he was going to be sent to Battle Creek facilityMy son went with my dad
I can't seem to get an answer from accounting about when they will pay my ***It is only for $but still, they won't commit to a pay date My band was requested to come in and play some oldies for the Alzheimer's and Dementia unit I have done this at many senior homes in the area Generally, we submit an invoice early, and are paid the day of the show Here, the Activity Director told me to email my invoice the day OF THE SHOW, and if it was sent in early, it wouldn't be paid That should have told me something I sent it in, Feb 16, the day of the gig I waited until today, March 22nd, to call the Home office number to see if they had sent a check yet; as it has been days I spoke with a gentleman, and he told me "you have the wrong address in the system", and the check was sent back I told him the correct address was on the invoice He said that I would have to "fill out a new Supplier Enrollment & Maintenance Form" -I told him I did that on January 25th, and ha
Brookdale of Murray Ky does not pay their vendors! They hide behind " the check has to come from corporate." They owe my business over $1000.00! Nonpayment for services rendered for Murray Ky facilityFirst invoice was sent on Sept and was due upon receipt Numerous calls have resulted in nothingI strongly advise all provider services to steer clear of this company!
My dad never stayed at Brookdale in Paris, TXKeep getting calls and letters from collection agencies Account [redacted] Brookdale in Paris, TXSigned papers for my dad to stay there after he was released from physical therapy but room was not ready so I moved my dad to VA nursing homeCari ***, Director at Paris Brookdale told me to stop payment on the check and she would talk to her District DirectorOn June 14th I asked Cari if she found out anything and she replied that her boss had been in financial reviews but would be in Paris tomorrow and she would get an answerShe told me as of tomorrow we will be owned by another company On June 16th I contacted Cari again and asked if she found out anything She replied,"They're going to canel it" That was on 6-16- I never heard a word from anyone regarding a bill until I received a letter from the Collection Department at Brookdale dated 8-16-saying that they would accept $2,to settle the balance in days or it w
brookdale has not refunded all money due to me
when I moved from brookdale in September, they withdrew from my checking account for the entire month of October and have not refunded all of the money rightfully due to me
*** ***, Executive Director of Cypress Station Assisted Living, Houston, Texas, is demanding payment that is not owed
My dad, *** ***, entered this assisted living facility in September I'm his daughter and his Medical and General Power of AttorneyI signed the contract since my dad has dementiaEvery year, Brookdale raises the rate and/or changes billingFor the past several years I have requested a reduced increase because my Dad's income has not increased enough to cover the additional chargesUntil my requests have been grantedI did not get a response to my requestThe director had changed and I assumed it was a slow transitionI paid a lower amount than chargedLate in *** contacted me about the past due amountI informed her I had requested a reduction once I was informed of the increaseShe said she did not receive a reduction requestWe did not reach an agreementI continued paying an amount less than I was being billedIn
Very pleased with Brookdale Senior Living, Pleasant Hills, AR Not perfect, understaffed in housekeeping and it shows in the skimpy cleaning for each resident, I am expecting (hoping) that this will resolve as they hire more staff membersMaintains building, quick to respond to repair requestsStaff is respectful as should be the baseline for any senior care facilityAs family member is needing more care I am disappointed the assisted living is only Level oneI would recommend for person looking for senior independent living
I need help in discerphering this bill for speech therapy services so that I can pay it and Brookdale will not give any help The invoices never show prior payments The invoices do not give an address that can be given for a person to write with questions The Business Office at Brookdale *** in *** (where I live) will not help decipher the invoicesThe top portions of an invoice is the only record of the date of that invoice; once the top portion has been detached and mailed there is not record of the date I am disabled by Cerebellar Ataxia which causes dysarthria The lack of help is hurtful and not helpfulThe invoice which was just prior to the last received (which according to the top portion date was 4/6/18) had dates of service listed as beginning on 11/7/l The other dates of service were 11/9, 11/14, 11/16, 11/21, 11/and 11/Then the invoice jumps to 1/2/18,1/9, 1/11, 11/18, 1/and 1/ I usually receive speech therapy twice a week (on Tuesdays and
Finanvially taking advantage of an elderly person who became ill and was unable both Physically and mentally to fulfil the terms of the lease
This complaint is the way the manager handled the cancellation of a lease when their elderly tenant became ill and unable to physically or mentally fulfil the requirements of her leaseMy wifes Aunt, *** signed a lease with Brookdale in On Feb 28th she was hospitalized afetr a fall and it was determined that she would nat be able to return to independant living and needed a higher level of carePatricia also suffers from Alzheimers that has advanced to a level that she was not of sound mind to understand her requirements of day notice to cancel the leaseMy wife, who is her care giver, notified Brookdale verbally in that Patricia would not be returning to their facilityThe management never advised my wife Theresa Bowe that a doctors note was required days in advance to break the leaseIn fact the manager even dis
My mom was a resident of Brookdale West Orange for 1/yearsThe caregivers were wonderful but administrators horrendousI have been trying to rectify a situation that was resolved months ago but their internal systems are are incompetentNo response for facility or corporate office
Brookdale Senior Living establishments are dangerous! There are so many complaints all over the web they shouldn't even be able to operateI've sent a letter to Andrew S***, CEO/President, and other people, organizations, agencies and government agencies My mother was admitted to Brookdale Lakeway following major hernia/stomach surgeryAlthough they were aware she was coming, not one person greeted nor ever saw her the 1st entire day and nightA stranger showed her to her room She pushed the nurse call button many times but not one person ever cameIn pain and unstable on her feet, she made her way to the restroomHaving diarrhea while trying to make it, she pulled the EMERGENCY cord but not ONE person EVER came, NEVER!!! This was her 1st day and evening thereShe also never received meds nor dinner/foodThe facility NEVER CHANGED HER BEDDING in days and nightsThere were no bed rails for her safety although different people told her different times they would bring themIn her satisfaction survey they sent, she commented "This was a place to go to die." My Mother never complains but she has now understandably soThis huge corporation appears to only care about money, not healt care or safetyThey had a billion dollar revenue in and Andrew S*** was reported to have made $6,608,in total compensation I pray some of those I've made aware of these neglectful and inhumane acts takes action to stop these facilities! A high probability of post traumatic stress disorder is possible to those who stay hereAll of you who have complaints, and those I've read, please write your congressmen and everyone who can stop the neglect and/or abuse! Let's stop them! I'm more than happy to forward the letter I mailed to anyone who requests itProtect our family, friends, strangers, PROTECT OUR ELDER!!!!!!!