Document Solutions of Springfield

In 11/2015, Brookdale (at Jones Farm, Huntsville AL) Assistant Living management approached my grandfather, *** ***, about providing him Companion Care Services They were concerned about him falling and suggested this would be a way for him to continue to reside at their facility The cost for this service was more than my grandfather was comfortable with, so he rejected the services Brookdale quickly issued a letter (11/18/15) stating that because he rejected these services he was being discharged and that he had until 12/to vacate the premises Although my grandfather adamantly rejected these services, Brookdale provided the Companion Care Services anywayThe Assistant Living Administrator, John White, told me & my grandfather that he would not be charged for these services, because he had rejected this service After nearly weeks of delays by the Brookdale staff, the appropriate paperwork was finally sent to my grandfather?s soon to be new location and we vacated

Brookdale Senior Living is only interested in profit, not caring for people with dementiaMy mother was assaulted by another resident with Alzheimer'sI don't blame himThe residents were unsupervised and management refused to staff up to create a safe environmentOnce we started complaining, my mom got evicted for being a harm to othersShe was the one who was hit! She's at home nowBrookdale is the worst!!

This concerns their mail advertisingI have been getting junk mail from this facility for several years, addressed to a person who doesn't live at my address, and who died years agoI have tried to get them to stop sending advertising junk mail (usually or more times per month) by phone, email or in person (times), all without successI have also registered with two Do Not Mail services to avoid receiving this type of mail, but this hasn't worked either
The last time I visited them about their mailings, only last week, I threatened to go to the Revdex.com to report their practices, file a complaint, and ask for helpEven this didn't workI received yet another junk mail solicitation letter today, again addressed to someone who doesn't live here and who died years ago
I am so frustrated with this companyCan you help'?

I moved in all excited about retirement and all they offered months into my stay I had bed bugs and frequently had to hike flights due to constant elevator issues Their dining services could not keep up with demandI saw many people who were depressed over the constant to poor management After months if their noneffective bed bug treatment, I had to put my possessions in the dumpster and move out I had no savings to start over, yet they required I pay out a month rent notice to leave I'm okay due to the goodness of kind people, but devastated Do not believe their sales pitch It will cost you everything like it did me

After several attempts, over several months, I received partial payment for the credit balance on my accountThis credit has been on my account since June I sent all copies of checks paid to the account proving that an extra $was paidBrookdale Bluewater Bay sent a check for $72.54, the invoice attached to the check did not show why my entire credit balance was not returned to me
Account_Number: XXXXXXXXXX

The Brookdale location in Westminster, CA has gone down hill considerably since Brookdale took over from *** over one year agoCurrently, the dining room has been closed due to a flood for the past few months, so they are delivering meals to the residents roomsSome of the "nurses" are not really nurses at all, however, Brookdale allows them to act/say they areBefore the flood, the freezers were out for awhileIf the dining room chairs got soiled, they would throw them out and not replace them, so there were not enough chairs for diningThey continue to increase the prices, but the service, quality has gone downhill! And you'd think with not having a dining room they would/could not continue to charge the residents the high rent! Cannot believe they are still openWill be reporting the slum conditions to the State for a prompt visitShame on Brookdale for allowing these conditions! Horrible!!

Our father was in Brookdale Edina for a few daysHe needs medical attention, which were promised to be metEverything was ok, until he became short of breath and needed his nebulizerHe used the alert signal but no one cameWhen my sister, who lives in Minneapolis and is his care giver, visited him, the same thing againMy sister even went looking for a nurse, but there was no one to be foundWe took him out of there after only days and put him up somewhere elseThen came the billThey charged us for the whole month plus all the services for the whole monthI asked the executive director for a prorating via email, but there was no response until a few days before the payment deadlineHe apologized, wrote we could talk about prorating, but nothing became of it, because he again did not respond to my emailOur opinion is, that seniors needing special medical attention, should not go here, even though the salespeople are very nice, friendly and informative indeedOn top of t

This facility is terrible The food is disgusting, the care is not good, and the attitude of the empoloyees is horrible My mother wasA resident in their Memory Care unit Short staffed, untrained, they only work days a weeks so no continuity No cavities They have not had a Activities director for over a year I think this is how they save money especially since very few families visit people in a Memory CAre unit.They do not care about the residence When you call in with a concern they give you a number and tell you that they will call back in a few days No name just a numberDo not put any relatives in this place

Receiving a bill which they said they would take care of multiple times and I'm still receiving
My year old father lived there and incurred a charge for services of someone to stay with him in July at the charge of $18.00/hour I told them I could not cover more than hours at this rate and was told by their head nurse that he would take care of the rest When I received a bill for over $dollars, I paid the $18.00/hour for hours and wrote a note on the bill They have continued to bill me for $even though I have talked to person after person about this billI talked to Jesse L** the last months and he assured me that he had taken care of itI just received another billI've left Jesse L** a voicemail telling me that I am still receiving a bill and have asked him to call me I have no confidence that this will be taken care of My father died 7/29/and I feel that this facility did a poor job in taking care of him and I believe contributed to his demise

A few weeks ago I received a post card for me to visit the Brookdale Retirement living Community located at *** *** *** in Columbus, Ohio Their postcard offered a $debit card to be used anywhere for the visit.I attended the visit dateI was told I would receive the debit card in the mail which I did notI stopped over at the retirement center a couple of weeks ago and complained about not receiving the debit card - still no card.Their phone number is XXX-XXX-XXXX This is a complaint against the retirement homeCan you help with this matter?

The facility has been charging for services not provided with frequent requests to cease and refund
My mother was placed on medication management upon entry to the facility On May 1, her primary care physician at the facility, DrGaldames, ordered medication management stopped It took until 6/30/for nursing to do an assessment and then agree to stop med mgt My mother went on self management on 6/30/ We have been billed for med mgt for July and August even though the service was discontinued In addition, the nursing department continues to order medications from the facility's contracted pharmacy even though my mother does not receive these meds We provide our own meds from our own pharmacy The executive director has been made aware of these practices numerous times and promises to stop both but to no avail We would like refunds of all meds ordered after 6/30/and refunds of medication management charges going back to May 1, when so ordered by

I requested a refund of $661.81, with a check made out to me, not my mother, *** P***The check I received was for $
My mother passed away on December 29, I notified Brookdale Memorial City the same dayThey told me that they required days notice to terminate the leaseI talked to *** ***, who told me that Brookdale will refund the $that I paid for days rent in January I requested that the check be made out to me, the estate trustee for the *** P*** Living TrustBrookdale sent us a notice of late charges on 1/13/in the amount of $The check I received from Brookdale was made out to *** *** in the amount of $This company is not sensitive to the needs of its residents, does not pay any attention to requests for refunds and is only committed to company profits

April 2016, I signed my father into this nursing home, under the assumption that we would be paying for his stay at a given rate of $1,My father was previously in Emeritus at Dover, Delaware, however, I moved him from Delaware to Pennsylvania due to financial reasonsAbout a month or so before moving him into the Allentown home, my fiancé emailed back and forth with one of the managers from the Allentown homeThis manager informed my fiancé that my father's rate would be $1,per month, for a shared room due to a promotion that was going onThis would be his rate if we had all of the paperwork and doctor's appointments set up and done with before the month was overWe agree to have this done and brought my father to sign the contract, and get the doctor appointment needed immediately done withBefore we signed any paperwork, Allentown contacted Dover, gathering all of the paperwork and necessary information they needed to come up with a rate and let us know how much i

Our $deposit was not returned to us after we were asked to leave
We were given a special deal to move into the apartment at the *** apartments which included days of free rent and $off the first months rent which would have began April 1,
We complained about the tenant below us who was smoking and we could smell strong chemicals in our apartmentThe Director could not smell anything because we were using an ionizer to kill the odor
She checked the apartment below and could not find anything so she refused to help usWe were losing sleep at night and it was making us very sick
I asked her what our options were concerning this issue and she gave us days to move outI have the email and documentation for all of this complaintWe moved within days, we had only been in the apartment weeks which was the duration of the free days we were given by the sales personWe received a letter after we moved out stating she Rena the Director would not give us our

I lost my husband due to lack of care and neglect on September 24,2016, at Brookdale Silver Lake in Everett WashingtonOn September 8, my sister and I walked into his room and found the caregiver standing near his bed looking dumb founded He was freezing and tremblingThe caregiver neglected to check on my husband and he laid in his soaking wet bed with urine from head to toeHe hadn't been checked on, for approximately hours I had a call out to the Head Nurse in charge of all caregivers She came in and was very distressed by what she witnessed and kept apologizing She changed my husband and his bed with my help The next day September 9, another caregiver told me that something was wrong with my husband We both went into his room and found him sitting in his chairHe was cold and coughing up phlegmWe put him to bed and he never got better He died on September 24, I am also writing a letter to the CEO TAndrew S***, at the corporate office in Brentwood, TN

Brookdale of Murray Ky does not pay their vendors! They hide behind " the check has to come from corporate." They owe my business over $1000.00!
Nonpayment for services rendered for Murray Ky facilityFirst invoice was sent on Sept and was due upon receipt Numerous calls have resulted in nothingI strongly advise all provider services to steer clear of this company!

On November 22, 2016, the Karen M***, the Director of the Brookdale Senior Living in Biloxi placed me under threat of being thrown in jail if I should come to visit my mother within their building Because of calls made from my mother's emergency call pendant being ignored, I asked the Director, MsM***, for a copy of my mother's entire records MsM*** informed me that I(Full POA) only had rights to my mother's medical records And the director of the assisted living institution stated that she instructs the residents to use their telephone when their emergency call pendants do not gain a response due to the institution being under staffed
The probable need of MsM*** to protect those records from being seen by me led her to call the police to have me removed from the building two days before Thanksgiving MsM*** and the head nurse, MsK***, came with the police to my mother's room and in her presence, began to interrogate and threaten me into submission The situation has frightened my heart and lung patient 86-year-old frail mother into being afraid to sleep She tells me that she cannot sleep because she fears what type of threats of physical dangers might come into to her room
Initially, friction began when I acquired evidence that may indicate that Brookdale Senior Living, Incas being involved with what I call, "Creative Billing." "Creative Billing" includes billing for services not rendered, double billing, and refunds which later become debts A major prosecuting attorney's assistant stated that they could not take the case because it only affected one person I wondered about that answer then, and wonder about it now If Brookdale Senior Living, Incwould show blatant billing issues on my mother's bill, how many insurance companies and residents are suffering from the same possible financial fraud treatment throughout the United States?
Why would the director, MsM***, of Brookdale Senior Living of Biloxi feel that it is not abusive to have the police brought to one of their resident's rooms to arrest her child for asking for her mother's records? The records were being requested because calls sent from the resident's emergency call pendant were answered after hours of waiting or not at all These pendants are used to indicate when a person may be having any type of medical emergency How many people can find and dial a phone while having a deadly attack of some sort?
Can anyone help me with these types of abuses because one day any one of us could find that he or she needs the services rendered by institutions for the disabled and elderly Would you want your life's savings drained for services that you do not receive while watching your child being threatened jail time for fighting for your rights as a breathing human being?
Sandra S***
S@gmail.com
***.***.***
PS: Please share this statement, feel free to contact me directly, or just help me find assistance Anything that anyone does to help me with this horribly abusive occurrence within an assisted living institution will be appreciated more than anyone could ever imagine!

I put my year old mother in Pocasset Bay Assisted Living in September 2017, in March 2018, around the 21st, they called my sister and I into a meeting and asked that we remove our mother because they felt that because her health was slipping, they couldn't give her the care she neededI tried to negotiate my mother staying there, and I was abruptly cut off at the knees, and told, noI then asked how long I had, I was then told to months at the very bestOne month later she had a fall and ended up at the Hospital, from the Hospital, she was brought from the Hospital to *** Nursing Home for short term careOne month later my sister and I brought her home, to care for her Meanwhile, I received a statement from Pocasset Bay showing that they withdrew almost $from my mother's accountI called Pocasset the next day, and about two more times after thatI believe I spoke with a Robin ', she finally returned my call, and I explained my concern, her remark was, well,

Living arrangements and services promised by *** at Portage Mi office were never fulfilled Was told by her family could give meds to family
On 4/22/my father was discharged from rehabPrior to that I had approxdays notice to find an assisted living facility for him I Spoke with *** serveral times about her facility, including a need for both my parents to be in assisted living I asked about if meds could be given by my daughter who lived less than a mile from center, she told me yesWe even discussed getting meds at the local Meijer PharmacyShe had my dad evaluated and he "met" critea for admission, she briefly met with my mom My son took my dad to Portage to see place and even had mealHe agreed to go there for a time since deconditioning and needing more assistance than his spouse could do I learned days before his discharge that a place was not available for my dad and soon my mom, so he was going to be sent to Battle Creek facilityMy son went with my dad

My year old mother was a resident at the *** for over yearsHer monthly bills were paid by ACH initiated by *** At the beginning of February we gave written and verbal notice that we were moving her closer to usShe moved out March A week prior to that I contacted the business manager to remind her to stop the automatic draft and inquire about payment for the two days in MarchThey wanted a check,which I gave them on Feb 28.On March 5, Moms account was drafted for the entire month of March for $ After many phone calls to them and many excuses, I was told on March that a refund check would go out not later than March from the home office in Nashville It is not here.Today, her account was drafted AGAIN for the same amount of $ This is odd since March and April don't have the same number of days and they bill by the day.Of course I have received no invoices for either amount since everyone knows she has moved out-they are just taking the m