Document Solutions of Springfield

My 81yrs old mother suffering from dementia resides at Brookdale of Southfield and I am her 24/CaregiverOver the course of the six months that she's resided here, we've had problems with therapists and staff arbitrarily showing up at will rather than confirming appointments or calling, which causes great confusion with dementia patients, meals have been ordered but never delivered, some meals delivered where incomplete with staff saying they will return with missing items but they never return, meals have to be picked up by family members or Respite Caregiver due to no delivery occurring, mail delivered to front desk address properly and including the Licaregiver's name however being returned to sender, request received from resident management to remove mother from the apartment for at least 4hrs but giving no explanation other than saying 'it's confidential', inconsistency with housekeeping staff and schedules, maintenance orders placed and not fulfilledWhen my mother moved into the unit in 12/2016, a report was made to maintenance about the inoperative heating/cooling control in her room and maintenance said they would be back to repair it, but it was never repairedSince mother sleeps better in cool temperatures, during the winter months the issue was not pressedWhen the winter season was over and mother's room was too warm, another request was made May for repair of the temperature controlBy June 12, repair had not occurred and another request was made followed by a fan being placed in mother's roomBy June 15th repair had not been made and another request was madeBy June 19th repair had not been madeThe Respite Caregiver contacted maintenance times on June 19th and was told by the Maintenance supervisor that a motor would have to be ordered, and he would call when the part came in for repairOn June 20th, I left mother's apartment for an hour to go to the doctors office around the corner while she was sleepingUpon returning I found the apartment door unlocked, the unit easily accessible, mother still in bed, the air conditioning on and working in her room and mother confused because she could not tell me who entered the apartment, who was in her room working while she was in bed, and most disturbing, maintenance DID NOT CALL to inform me that the ordered part was received and repair would be made todaySeeing that my family pays over $monthly for her to reside in the community, we expect services indicative of the money that is being paidManagement does not take an active interest in making sure that residents are respected in their homes as they feel justified in entering a home at will when emergencies do not exist, and overall it appears that the company is more interest in generating revenue from the elderly and their families rather than providing the exceptional service that they speak of providing

My wife was booted out of ***, GA XXXXX Brookdale SrLivingWas not there the month of SeptemberI paid full month on Sep !stOne month later
My wife was admitted to Brookdale SrLiving, ***, GAon August 1st.,On Aug26th I was notified that they could not handle her actions, even though I had discussed her specific problems at length with the AdministratorHis reply was "NO problem, we see this every dayWe are the pros at thisHer actions were not life threatening to anyone
I was told at this time that I had three(3) optionsLeave, cheto the local psyche ward or have a full time sitter with herOption and were not viable so I was left with the psyche wardThey adjusted her meds and she got along fine and was to be dismissed the morning of Sep2nd I received a call about 6:PM the night before and was told they would not accept her backI had paid the full amount on Sep1st for that monthShe did not spend one (1) day in there the mo

Refund for room after death of client
On March 15, I reserved a room at Brookdale Shadow Hills for my year old mother At that time paid for the remaining month of March, the Community Fee, Personal Service Fee, rent and service fee for April for a total of $ On March I paid $for April rent and Personal Service Fee Unfortunately she passed away on *** *** *** We moved her possessions out three days later on *** ***
On April 3, I received a notice of refund for the amount of $ MrGary H***, the Executive Director of the Brookdale Shadow Hills, assured me I would be receiving the refund check very soon
I called MrH*** on May to ask the date I could expect the refund check MrH*** expressed surprise that the check had not been sent but assured me he would turn it over to his business manager Several days later the business manager called and told me the check would be sent on May It is now June and the check

My husband has been in Brookdale Cordova Tn for almost years We are very pleased with his overall care Meals are good and when he recently needed OT and PT following hospitalization he made great progress with services in house I would recommend this facility

Mother resident for over five yearsShe was admitted to the hospital and Brookdale would not let her come backNo refund of funds already paid
My mother was a resident of Brookdale East in Charlotte NC off of Wilora Lake Dr for over yearsShe always paid her *** on timeHer potassium got very low and she was sent to the hospital for it to be taken care ofThis was the beginning of October of last yearThis is even strange they said her doctor called at o'clock in the morning and said she had to goHer doctor was my doctor that I have been going to for over yearsHe does not do this......periodThis was staged by BrookdaleMom stayed in the hospital for days for them to check out her heart and everything else, making sure she was okThe hospital said she could go homeSomebody came from BrookdaleThey told her she could not come back to her home which she has had, and paid forHow awful is that to tell a year old that she has no where to go How Brookdale c

Inhumane & inadequate care of family member residing at Brookdale Sarasota Downtown, SOsprey Avenue, Sarasota, FL
My now year old mother, ***, began residency at Horizon Bay SOsprey Avenue, Sarasota, Florida in unit #412B now known as Brookdale Sarasota Downtown in July of
On April 12, a portion of the closet shelving fell on my mother's head Staff did not call an ambulance for her nor did they contact me I am on her emergency call list I took my mother to Sarasota Memorial Hospital the following morning on April 13th at a.mto the Emergency Room She was diagnosed with a concussion as well as contusions on her head and shoulders and trunk of her body Staff refused to give my mother a report of the incident The plastic coated metal shelf was found to be missing bolts and screws as wellThe shelf was heavy and held stored personal belongings For staff to refuse to contact an ambulance upon being notified by my mother

Brookdale Salinas has wrongfully billed my father for services/rent after he vacated his apartment after the death of his wifeThe executive director instructed him to pay $3,for his March rentThis reduced rent was an agreed upon amount between my father and Paul, the directorMy father paid this amount and then gave his written notice that he would be leaving in AprilIt was too hard for him and our family to be in the apartment where my mother diedAs he was leaving the financial team had him sign "a few papers"What they had him sign was a contract that he would pay $4,and a $2,community feeMy grief stricken father signed the papers thinking this was just something they needed him to do but felt confident Paul would make the adjustment on their endThe financial team wanted me to sign this contract as we were moving him out but I would not because I saw the rent figure was not what was agreed uponWe moved our father out of Brookdale on April to be closer to

The care that Brookdale gave my Uncle was below standard
My Uncle was at Brookdale for about monthsIn that time he lost weight and was not taken care ofThe facility (his floor) smelled of urine several times I would visit himThe final problem was that he fell twice in the same week, with a hour aid attending himWe were paying over $21,000/month for his care and aid, and he still fellHe hit his head so hard that he had to be taken to the emergency room for staplesI removed him from that facility immediately, but he never recoveredHe died weeks after his fall
The people in the business office and marketing were all so nice while they had my businessMy Uncle had a significant amount of money and he would be able to pay for yearsAfter I decided to pull him out, they were extremely rude, not even holding the door for me while I moved his belongings outI tried to call them multiple times after we left because they continued to charge me for the following month

My father and I was told that when he got ready to move to get his deposit back , was to give a day notice We were told that by ***!
When I go in on Wed 1/11/I was told 1st that the check was in the mail, then told it was applied to first months rent, then told it was applied to the last month rentI pulled my papers today I paid a &deposit plus rent and a couple of days so he could move inThe room was clean no holes in the wall and I feel I should get my deposit backOh, then she told me that it would take days to get my deposit backWhy so long?

Made a $deposit on a villa or apartment on 2/28/ The deposit is refundable per the documentation
On O9/16/we cancelled our reservation in writing to ***(sales)and requested the deposit returned
We have called the business office on 10/23/and told it would be taken care of
On 11/23/we were told it takes up to days, but she would check on itNo call back
Called twice on 12/21/*** did not return messages
On 12/30/Called *** (XXX-XXX-XXXX) left messages, no calls back
On 1/7/requested Atty*** (XXX-XXX-XXXXX) to send demand letter to Brookdale management

Back in approximately April I met up with the Executive Director (Greg ***) and Head nurse (Kuldip ***) of Brookdale in Elk GroveI requested to have my mom reinstated to a person assistI was informed that neither the Executive Director or the head nurse were qualified to make the determination to return her back to a person assist and that I would have to bring in a licensed physical therapist from a home health agency to perform the evaluationThese conditions were met and after the therapist completed the evaluation stating she is a person assist Brookdale still refused to reinstate her back her former statusI have also emailed the Executive director several times to inform him that they are short staffed on a weekly basisI am often told by the staff that they are constantly short staffed leading to wait times up to 1/hours to take mom to the bathroom which can cause infections and health concernsWhy am I being charged for a service that they cannot perf

Upon the death of my mother, we moved & cleaned her apartmentKeys were turned into staff and we were told we would receive our refund for days left
On 11/24/we moved my mother home as we could tell and Hospice agreed that she had little time left and Brookdale was not able to provide full care for herShe died on 11/@ 3am at our homeThe family went to Brookdale that morning and removed all her belongings, entirely cleaned the apartment and turned in her keys and monitorWe were told a refund would be sent for the days that were paid for the month (3) $
I have spoke repeatedly to the local office (Paso Robles - Creston Rd) regarding obtaining the refund since that time I have called the billing office as wellI have been told twice that the check would arrive "by the end of the week or Monday at the latest"
No payment has been received but we continue to receive monthly billsThis is making a very stressful situation worse
Moms name - ***

I would never have a family member go to BrookdaleMy father went into the assisted living memory care unitWithin the first week he was hospitalized then sent to a psychiatric facilityWhere he was not allowed to go back to Brookdale until he was medicated enough so as to compliant with their systemWhen we were assured our fathers wishes would easily grantedThis did not happen as statedAfter days at the psych facility he was over medicated and hospitalized for detoxing of the drugsEventually my father passed away as a result of the bad care given by BrookdaleLots of promises and assurances were made by Brookdale but were not put forwardMoney was charged for time my father did not live at BrookdalePlease do not send anyone to them!

I am having to pay outside help to come in and clean my husbands room due to Brookdale is unable to keeping housekeeping staff for some reason RA
sheets go days without being changedbaby powder from shower is still in floor days later3.crumbs in floor for days due to vacuum cleaner being with maintance man for days waiting to be fixedoverhead light bulbs not working and had to ask for them to be replacedseen workers going from room to room with the same mop watergrout in bathroom floor had to be scrubbed on hands and knees due to being so blackfurniture is never moved when they do clean as stuff is found under chairs and bed as well as dustdoor knobs and light switches are given a hit and miss when they leave room with same rag that is used in other roomhusband stays sick as the quality of food has went down as they have a huge turn over and can't keep cooks or housekeeping I am paying almost a month plus I have to pay someone to com

We have been bombarded with erroneous bills from Brookdale, Senior Living Accounts Receivable, since placing our mom in the Brookdale Durham, NC facility on July 8, Each time we pay the bill immediately upon receipt, but get a late notice within a week of receipt of the original bill, & the bill has already been paidIt has been a constant nightmare to clear our mother's acct, since we moved her out of Brookdale Durham on January 26, We received what should have been the final bill Invdated 1/18/but noticed they had charged us for February services when our mom no longer lived at Brookdale DurhamWe paid the Personal Service Rate that was due on this invoice for Dec.& Jantotaling $This should have CLOSED the acctHowever, on Sat.Feb13, 2016, we received a new bill for $with a due date of 2/21/16, but we have no clue what this new bill is forToday 2/16/we received in the mail a late fee notice for the bill we just received on Saturday with a n

brook dale at south park where my husband was a resident says that it has hour security but that is only to keep intruders from entering
furniture was taken from my husbands room without permission or explaining a desk and chair were removed last year being told that the desk was "broken" last month we found that the chair was being used in one of the offices if the desk had been in need of repair I should have been shown the issue...instead it was whisked away without my permission later the lamps we had bought for his room were also taken when you take other peoples belongings without permission I believe that is called stealing

Refund due as a result of my father passing in the middle of DecemberLocal accounting has verified that I am due $sine 12/19/
My father, ***, was a resident at Brookdale Senior Living in Palm Beach Gardens and passed away on 12/6/His unit was cleaned and emptied by us and on 12/19/was inspected and signed off by Lanita W*** of the accounting office with a signed document stating that I would be refunded $This is verified by the manager of the site, Susan B***I am waitng and waiting for the refund am being told that it is in the hands of the home office and there's nothing the local senior living center can doOver six weeks is long enough to wait for this refund.I have spokn to Susan and Lanita a number of times and all I am told is that they are trying

My Mother-In-Law has resided here for three yearsThe Staff is very kind and loving with MomShe is not verbal, but you can tell that she loves the Staff and they love her backThat is, if there is enough Staff availableWe went this morning for a visit at 9:AM and our Mom was just being wheeled down for breakfastMind you, she is also paralyzed and has to push her call button before she can even get out of her recliner in the morningNot only was her bedding soaked with urine, the new recliner we purchased for her is now ruinedHer room smelled terribleSoiled linens and disposables were left in the hamper and trash can in her roomMy Mother-In-Law has been injured here on multiple occasionsLast month, she was dropped and broke her femurWe were assured that the level of care would increase after this past incidentObviously, that has not been implemented.I do not blame the Aide, as she was by herself caring for the Residents of two entire WingsThe blame falls on Adm

I can't seem to get an answer from accounting about when they will pay my ***It is only for $but still, they won't commit to a pay date
My band was requested to come in and play some oldies for the Alzheimer's and Dementia unit I have done this at many senior homes in the area Generally, we submit an invoice early, and are paid the day of the show
Here, the Activity Director told me to email my invoice the day OF THE SHOW, and if it was sent in early, it wouldn't be paid That should have told me something
I sent it in, Feb 16, the day of the gig I waited until today, March 22nd, to call the Home office number to see if they had sent a check yet; as it has been days
I spoke with a gentleman, and he told me "you have the wrong address in the system", and the check was sent back I told him the correct address was on the invoice He said that I would have to "fill out a new Supplier Enrollment & Maintenance Form" -I told him I did that on January 25th, and ha