Downtown Wigs

I ordered a bag and wallet combination for my wife from [redacted] They never sent the bag, but sent the wallet and removed the bag from my orderNot wanting a wallet without the bag that goes with it, I contacted [redacted] support to cancel the orderI was told on the phone the order would be cancelledThey shipped it anywayI called again and was told they would contact the shipper and have the shipper cancel the shipmentThat never happenedIt arrived at my door (it was either left outside the door or my wife signed for it, I'm not sure)I then contacted Coach for a third time and was told I could ship it back to them or I could return the bag to a local store The bag cost $USD (about $CAD)The local store only refunded me $CAD, which they didn't tell me about until AFTER the refund was completedOntario has 13% tax, and the $was taxed nearly $while the $tax refund was $(this proves that I was shortchanged) Further attempts to contact

Husband bought at "The Exchange" a military store in Fort Leonard Wood Missouri, he bought both a signature tote and a wallet to match, well the tote is tearing at the front, where the satin lining meets the purse it's about 7'' nowWhen I contacted the company over a month ago they kept deferring me, I finally decided it's time to go to file a complaint I called again today, but again given a run around I even drove clear to Leed's a hr drive to get this fixed even if it's under warranty the CSM was making out the paper work then told me it would be plus more for shipping and etcI'm like WHAT! That' was a great waste of gas and my time I was then only asking to get it fixed NOW I want a replacement cid: [redacted] ###-###-#### Dear Valued Customer: As of we still ca

I visited the Coach Outlet ( [redacted] ) with my mother ( [redacted] ***) on May the ***, While I was there, a product fell from the shelves and hit my mother in the face subsequently breaking her glasses and scratching her face drawing bloodThe store filed a report on that day and said that they will be in contact with my mother to reimburse her for the repair of her glasses Upon first contact, my mother informed that she will be leaving for a trip to Hong Kong (for months) in weeks timeKnowing this, my mother requested that this issue should be resolved as soon as possibleAt first, the Manager (Sky) informed that they would reimburse the cost of the repair in full but would need to confirm with her later after she spoke with the General Manager (Macario)Then right before my mother left for her trip, they informed that only a $reimbursement can be given regardless of the cost of the repair (if even possible) or the cost of

I purchased a purse, wallet and smaller hand bag from Coach on One week later I tried to return the items but was unable because the sales associate did not give me a receiptI did have the card they were purchased on but Coach refused to look up the transactionIn March I drove to a Coach store to meet with a store manager to try and get help with the situation because the items had not been used and the purse was damagedThe store could not help me without the receipt and again Coach refused to look up the transaction numberThe purse was then sent in for repair by the store manager due to Coach not sewing it correctly and the stitching was pulling on the leather causing a hole in the leatherThe purse has never been used tags were still on the bagI received a call on [redacted] that the purse could not be repaired and was being sent back to meI then called customer serviceAn extremely rude representative told me that the purse could be repaired but I would have t

On @ 1012AM I purchased a purse and a matching wallet at the Coach Store in Pleasanton, California as a Christmas gift for my mom I requested two wrapped boxes so that the gifts could be given to my mom from my children and I Shannon wrapped the purse and gave me a bag with a large sealed gift box I asked the sales associate Jennifer for the other box, Jennifer stated Shannon wrapped everything in one box To my surprise, the wallet was missing I called Coach customer service on @ 651pm PST, with NO resolution Kim received my complaint and messaged the Coach Ambassador for followup on the next business day, This morning, I received an email from Coach requesting business days to resolve the missing $wallet and advised me to callback with any questions see the email as attached: [redacted] ***

[redacted] is owned and operated by Coach, Incand its affiliated companies.So I file a complaint against coach I placed a order on [redacted] by egiftcard, order# [redacted] ,but the order has been canceled due to ship address.I only see " [redacted] ***" on [redacted] FAQS, but I don't see any documents on the web expressly provide that a order is canceled because of address in US.The address I offer to the web is in US, even though it is a relaying addressSo I think it's unfair for me to canceled my order due to coach's internal rules.I am bona fide I have contacted COACH Online Consumer Service, but coach said " [redacted] " Firstly I think it is one-sided

Order placed on or around May ***, 2017, order number [redacted] , was fulfilled by a storeThe secondary order number from store is [redacted] The amount is 265.88, a Mens WalletThe package arrived, however, item is missing from packageI called customer service, they would only send a replacement at the time, refused to refundI called their corporate office today, 6/**, spoke with a rep by the name of MikeHe stated a [redacted] case needs to either be reopened or closed out to resolve matterI assured him [redacted] case was already closed out prior, several days ago by mistakeHe was very cagey as to resolution of the matter, would not state if refund could or would be issued once verified with [redacted] He did state the item is no longer available, the reason it had to be shipped from storeIf the item is not available, I do not know why a replacement offeredI need a refund for item ASAP

I purchased the bag at a Coach Outlet in NC (Tanger in Nags Heac) in March I took the bag to Coach store in SoHo in December The handles have completely frayedIN some places the handles are TORN and soon to fall apart The SoHo repair person was surprised at the serious damageI had the receiptHe sent it for repair I was contacted by Coach that it was not a "DEFECT" but the damage was due to my useTherefore it would cost $to repair I explained for her (very nice and responsive person who followed up with me when she was still waiting for an answer but had promised to call me back) to please make a note that I live in NYC, I carry the bag everywhere and sometimes it's very heavyThe damage is due to USE and nothing elseI do not think I should have to pay $for a repair when this is my 2nd Coach Bag that I have had to send in for repairs because the handles disintegrate

I purchase a $Coach bag in December The handle broke in June of I returned the bag back to the store on June **,I was charged an additional $for the repair and they said they would send the bag to my house once repairedTo date (082017) I have not received my bagThey claimed my bag was delivered on July **,I was out of the country on vacation at that timeI did attach a note to my door for any deliveries please leave with my neighbor in [redacted] and if my neighbor was not home to please return the package to the [redacted] station for me to pick upFor almost months now I am without my bag and I would like a replacement

I place an order on their website which number is ' [redacted] .But the package was lost in transit.I have contacted the carrier and was told that the claim had been issued to the seller.So,I contacted the seller and request the refund.They promise that they would give me the refund on first time.But when I call them again,they went back on their word.Now,I request the refund!!!

I ordered a coach handbag Nolita wristlet DKPBU on 10/*/# [redacted] for a birthday gift, The order went through and I was expecting the package but it never arrived and finally I looked at the order ant it said cancelled , and when I called the customer service as to why it was cancelled, they said ,they can cancel for no reason , and there was no problem with my credit card ,they just did not want to send me the bag and if I ordered again they can refuse again ,I had my friend order the same bag and she received it, so I feel this is discrimination ,I have bought coach bags for the last years and this sure is a blow ,customer service people were also curt ,so is this the mentality of this ell known company?

I took he bag I bought to the coach factory store in Sunbury Ohio (close to Columbus Ohio) for warrantee repair serviceThe store manager Shoko received my request and the bag and issued the service report on 7/*/She told me that it would be ready to me within 4-weeksI waited ever since but head back noneI was called on 7/ [redacted] to the customer care line for informationThey told me that they couldn't locate the service in their systemThey contacted the store where it was dropped off and called me back saying: the bag was misdelivered to the wrong repair location and got returned to the initial store soon afterwardsAfter that, the bag had been sitting in the Sunbury store ever sinceNeither did the store manager intended to resend it nor did she contacted me about itHad I not called, it would be forever in the store Later, the store manager Alison called me saying that they would send it to repair immediately, and I would have to wait for another six weeks for the

recently had an issue with coach outlet order and contacted the customer service twiceThey said they will contact me but haven't heard back yet I made an order on 10/ [redacted] or 10/ [redacted] for a charlie backpack [redacted] (70% OFF)and two men belts with gift boxes [redacted] (70%OFF)I was expecting the package until 10/**I checked my email for the order information to track the package since I didn't receive itBut I cannot find any order information from my emailHowever, my gift card balance was charged and the balance is zero nowI called the customer rep and she checked the card and confirmed the card had a balance of $or so on 10/ [redacted] but now the balance is zeroThey cannot find any order information eitherMy merchandize card number is [redacted] ***  Now the questions are how can I get the credits back of the gift card before I re-order the item If I want to re-order, the price is different now 60% off vs 70% off beforeAlso, it was delayed too much fo

On Jan [redacted] I returned a bag I purchased from Coach Outlet for $- Unbeknownst to me the label was not prepaid, there fore I do NOT have a tracking numberOnce [redacted] picked up the box, it disappearedThey do not have any history of the package, nor will they let me look in the warehouseI called Coach outlet and informed them of the situation and they recommended I reach out to [redacted] for a tracking numberThere is no tracking number because the label was not a prepaid labelI have done all I can to search for the package to no availI have asked Coach for a credit, since they have record that I was returning the bagI spoke to their representative who engaged me into a conversation that lasted about minutes where she was trying to get me to exchange the bag for another, to which I declinedThese notes should be in my recordI am a top customer of Coach online and order from them all of the timeI have never had an issue like this beforeI have not gotten any resolution

I placed an online order on Sunday, 10/*/17. This was a gift for my mother's 75th birthday and upon checking the shipment status the following day, I noticed that the order was canceled. I immediately called Coach customer service and spoke with Rose M [redacted] who explained that my order did not pass the "screening process." In utter disbelieve of what I heard, I then spoke with the manager, Andrea, who explained the same. I am not sure what sort of screening process you have at Coach, but I would strongly suggest that if a customer does not meet your standards, you decline the order up front as opposed to processing it and sending confirmation of such. I wasn't even given the courtesy of an email notifying me of the cancelation, it wasn't until I pulled up my confirmation email and selected "order status" that I learned of the change in status. I cannot even begin to express my disappointment in Coach, especially considering this was a special gift for my mother. Had this not been a bag th

I bought my purse in from Coach and was told I had a lifetime Warranty and that if I had any issues or needed a repair it would be $for the mailing cost to send it to get it repairedI went into the [redacted] store in the fall of 10/ [redacted] and was told this again only this time they said that it takes weeks to get it back and being that my purse is a cranberry and gold purse and I only needed the zipper repaired I said I would wait and not fast forward to and I noticed my purse strap was ripping so I took the time to go into the ***  [redacted] location and was told they changed there policy last year and it would now cost me $to get the zipper repaired and $to get the strap repaired and that she was not sure they could even fix thatI asked her for the customer service number and she said her hands were tied when it came honoring there old warranty and then I asked for the regional mangers name and they got really

I was trying to place an order online on & the Coach website kept telling me there was an error & to try to place the order againI tried several times on the website with no luck so I called into their customer service department to place my orderThe problem is that due to the error on their website & it asking me to retry to place my order it charged my credit card times when I should have only been charged onceI called my credit card company & also Coach multiple times about this issueMy last call was on where I was given a different number for Coach to call to have my funds releasedI called & spoke to Nina at Coach who told me that she would have a letter faxed over to my credit card's security department so my funds could be released & Nina told me this would only take a few hoursI have called into my credit card company almost every day since I spoke to Nina & my funds still have not been releasedI would like my money rel

I purchased a pair of coach sneakers pictures are attachedOne of the sneakers has a tear and it ripped wear the shoe ties up with the lacesI purchased a coach bag on and I took my sneakers alsoI was told by the Coach store that "they don't take shoes back"I called on and spoke with Donna who claimed that coach warranty did not cover shoes, boots, or sneakersI asked where was the information documented so customers would know the policy?She claimed it was posted in the store which this information is not posted in any storesCoach would suffer a great loss and customers would not invest in their product if this policy was postedSo deceptively speaking Coach waits for customers to purchase the product and then they say "Oh no this is not covered under warranty" For a company that started in and who has over the years changed their style they don't recognize loyal customersI have been a Coach shopper for yearsDonna assured me this was also

We have been a Coach customer for yearsWe never have any problems with Coach products we bought throughout these years until we had the problems with this product I bought a Coach leather bag for my wife about years agoAfter using it for a few months, my wife noticed that the straps started to crackThe cracks occurred on multiple places of both strapsWhat a poor quality bag! We took the bag back to the store where we bought it from and were told that it will cost $to repair it (replacing the cracked straps with new straps) This is ridiculous! This is clearly a product quality issueI am sure other customer who bought the same bag should see the same issues with their bags sooner or later Coach should be 100% responsible for itThis shouldn’t happen to Coach products as Coach is well known as a high quality product brandCoach reputation is definitely ruined We want to file this complaint and need Coach to investigate this product quality issueWe also

I made an online purchase on ** Nov 2017, payment already went through, but seller canceled my order due to their internal error validation on the credit card paymentthus resulting for this order being canceled I been very supportive in reconciling this issues by providing all relevant information, in order for seller to reinstate and process my orderBut seller seems do not want to resolved this issues and insist to cancel my order, resulted me losing marked-down price items that I have ordered during thanks giving season