Downtown Wigs

Complaint: Non-Transparent Business Practices; Potentially engaging in discriminating business practices; Violating my consumer right-to-know on how the company uses my personal information
Facts:
- On March ***, Coach informed me that they had unilaterally cancelled my on-line order, after having specifically confirmed my online order (***) in writing in the morning of March ***
- Despite my several attempts (both in writing (4x) and on the phone (2x), Coach has refused to explain why my order has been cancelled - instead referring to generalities like ('we review all orders', 'we can't disclose the rules', 'our order verification system has rejected the order', ...) without any specific information related to this specific order of mine
- I validated that all information I provided as part of my order (name, shipping address, billing address, contact email and phone, credit card information, item selection) was perfectly validI checked with my credit card company that

I purchased backpacks for my sons in for graduation gifts Recently my oldest informed me that the strap had broken when he was trying to adjust it Not to worry as I was told by the cashier that the product came with a life time warranty I called the store to see about getting the strap repaired and was told that the policy had changed and that the products only had a year warranty now Needless to say I am furious and mentioned to her that I had several handbags with strap issues and when I asked about them in the store, they weren't covered either but the more expensive pieces like the backpack were Now they've changed their tune again I've spent hundreds of dollars on this backpack thinking the company would back their product and they have turned their backs I suppose over time the quality of the coach product has gotten so bad they are forced to change the warranty because of having to repair so many items but if that is the case, let that be for the new items

I ordered a gift from Coach's website that guaranteed delivery by February **, in time for Valentine's Day, however I did not receive my order until February ***I was promised a $merchandise card for my inconvenience which I have not receivedI've attempted to contact customer service on several occasions, but now Coach's customer service has stopped responding to my e-mails

Coach refused to honor a refund within the days,w/the org recp't, & the bag was never usedI purch'd it 3/**/in Atl while on vac to match apparel I had home in TNI abruptly left GA when my grandmother got ill in MSUpon returning to TN I realized it didn't matchI called the store in Lennox Mall & spoke w/Vanessa (I think) & was told I could exchange the bag at any Coach retail loc.I spk to Brain @ 10:53am 4/** in Green Hills mall & was told the bag could be refunded up until 4/**Later in the day I drove hr from my home in Clarksville to return itI arrived at 5:40pm only to be told by the female employee in the store that the bag could not be returned bc of the monogrammed HANGTAG! This was offers as a GIFT when I purchased the bag! Being a Coach consumer for the past years, I explained I've had hangtags repl'd simply bc I've lost them in the past but she insisted it could not be exch'dI spoke w/Aven(ext ***) from cust srvc @ 5:45pm & rather

I bought pair of shoes at Coach's Toronto Eaton Center store about days agoAmong these are two pairs of flats with same style but different colors and one pair of heelsI bought the flats in red and white colour because I haven't decided yet which colour I want and was told that I could buy both and try them at home with my other clothesBut when I tried to return the white colour today, the store manager claimed bat I worn the pair outside because there is little scars at the underneath of the shoes, which is completely nonsenseBecause of their bad customer service, I then decided to return the heel which I not even tried at homeWhen I brought the heels to the store one hour later, the other lady just looked at the underneath of the shoes and said that I definitely "worn" the shoes!!!!!!! There is one tiny line on one side of the heal and for the other side of the heel it is smoothSo I am wondering how can I only wear one side of heel outside?!!! I couldn't believe Coac

I purchased a Coach bag and all the gold metallic and finish has worn offThis was an expensive bag and Coach apparently says they use the best finish and quality and that hasn't been true for this bagI went to the Coach store in *** *** in *** ** and while they are NEVER helpful (especially the store manager who is always rude) I asked them to send the bag out for repairShe agreed even though it was against her own willI then got a call from Coach in *** ** and they said sorry there is nothing they can do and they do not stand behind their productsI was shockedWhen you purchase such a luxury product, you expect them to stand behind itI did not even get an apology from the ladyI asked to speak to a supervisor and she said they are all busy and I should leave a voicemail and someone will call back within hoursOf course, no return callI am extremely disappointed in such a kind of customer service departmentI am a very loyal customer of C

Tried to return items online Salesperson advised I could only exchange no store credit available Emailed Coach to advise of issues Their response advised I could return item by mail within days of purchase for credit back to the form in which I paid I replied the invoice does not say that otherwise I would have returned that way sooner No response to my emails since then

I ordered a bag and wallet combination for my wife from ***They never sent the bag, but sent the wallet and removed the bag from my orderNot wanting a wallet without the bag that goes with it, I contacted *** support to cancel the orderI was told on the phone the order would be cancelledThey shipped it anywayI called again and was told they would contact the shipper and have the shipper cancel the shipmentThat never happenedIt arrived at my door (it was either left outside the door or my wife signed for it, I'm not sure)I then contacted Coach for a third time and was told I could ship it back to them or I could return the bag to a local store
The bag cost $USD (about $CAD)The local store only refunded me $CAD, which they didn't tell me about until AFTER the refund was completedOntario has 13% tax, and the $was taxed nearly $while the $tax refund was $(this proves that I was shortchanged)
Further attempts to contact

recently had an issue with coach outlet order and contacted the customer service twiceThey said they will contact me but haven't heard back yet
I made an order on 10/** or 10/** for a charlie backpack *** (70% OFF)and two men belts with gift boxes*** (70%OFF)I was expecting the package until 10/**I checked my email for the order information to track the package since I didn't receive itBut I cannot find any order information from my emailHowever, my gift card balance was charged and the balance is zero nowI called the customer rep and she checked the card and confirmed the card had a balance of $or so on 10/** but now the balance is zeroThey cannot find any order information eitherMy merchandize card number is *** *** *** *** 
Now the questions are
how can I get the credits back of the gift card before I re-order the item
If I want to re-order, the price is different now 60% off vs 70% off beforeAlso, it was delayed too much fo

I purchased a pair of coach sneakers pictures are attachedOne of the sneakers has a tear and it ripped wear the shoe ties up with the lacesI purchased a coach bag on 5/**/and I took my sneakers alsoI was told by the Coach store that "they don't take shoes back"I called on 5/**/and spoke with Donna who claimed that coach warranty did not cover shoes, boots, or sneakersI asked where was the information documented so customers would know the policy?She claimed it was posted in the store which this information is not posted in any storesCoach would suffer a great loss and customers would not invest in their product if this policy was postedSo deceptively speaking Coach waits for customers to purchase the product and then they say "Oh no this is not covered under warranty" For a company that started in and who has over the years changed their style they don't recognize loyal customersI have been a Coach shopper for yearsDonna assured me this was also

I placed an order of $gift card on Coach.com on June *, and got the order comfirmationOn June **, 2016, the item was showed shipped on their website but no tracking number was providedI called customer service, and only to be told the order was cancelled by Credit Card company *** *** on June I said there is still a pending amount of $showed on my credit card account and that means this charge is approved by *** ***The representative asked me to check my own financial status which I found rude
I contacted *** *** and the representative told me the same thing I told CoachThat this charge is approved by *** *** and they did not cancel this order
So I called Coach customer service again, and this time, a representative who claimed to be a manager answered my phoneShe is nothing better than the last representative of Coach I talked withShe gave me the same answer as the first representative, but when I told her the res

I ordered a coach handbag Nolita wristlet DKPBU on 10/*/#*** for a birthday gift, The order went through and I was expecting the package but it never arrived and finally I looked at the order ant it said cancelled , and when I called the customer service as to why it was cancelled, they said ,they can cancel for no reason , and there was no problem with my credit card ,they just did not want to send me the bag and if I ordered again they can refuse again ,I had my friend order the same bag and she received it, so I feel this is discrimination ,I have bought coach bags for the last years and this sure is a blow ,customer service people were also curt ,so is this the mentality of this ell known company?

I purchased the bag at a Coach Outlet in NC (Tanger in Nags Heac) in March I took the bag to Coach store in SoHo in December The handles have completely frayedIN some places the handles are TORN and soon to fall apart
The SoHo repair person was surprised at the serious damageI had the receiptHe sent it for repair
I was contacted by Coach that it was not a "DEFECT" but the damage was due to my useTherefore it would cost $to repair
I explained for her (very nice and responsive person who followed up with me when she was still waiting for an answer but had promised to call me back) to please make a note that I live in NYC, I carry the bag everywhere and sometimes it's very heavyThe damage is due to USE and nothing elseI do not think I should have to pay $for a repair when this is my 2nd Coach Bag that I have had to send in for repairs because the handles disintegrate

I purchased a handbag (Saffiano Medium North/South City Tote) in 2013, but did not begin using until about months agoWithin two months the straps frayedAnd within months, the straps tore I do not place heavy items in the purse and I am careful with my handbagsA good quality leather handbag should withstand daily use without tearing in monthsCoach will only honor the warranty on quality for year; even though I have not used the bag for yearI have other Coach handbags and shoes, and have not experienced a quality issue before, but this experience has made me weary of purchasing their productsI would like Coach to repair my handbag at no charge to me since it is due to poor qualityIf a repair is not possible, then a replacement or a proper store credit to purchase an equivalent handbag is acceptableI am happy to provide pics of the damage

I made an online purchase on ** Nov 2017, payment already went through, but seller canceled my order due to their internal error validation on the credit card paymentthus resulting for this order being canceled
I been very supportive in reconciling this issues by providing all relevant information, in order for seller to reinstate and process my orderBut seller seems do not want to resolved this issues and insist to cancel my order, resulted me losing marked-down price items that I have ordered during thanks giving season

I ordered bags on Coach'S website and I paid and received the order comfirmation, the second day they sent me email to ask me the international billing address and I sent to themThe third day I asked them if my orders is verified?They said: we have updated your order ,once the address is verified your order will be sent to the warehouse for pocessing The fourth day, I asked them,they said my items were sold out!I called the customer service, the staff 's attitude is not kind and just repeating :unfortunately, your items are sold out now!
my order number is :***
order date : 06/**/

On April *, 2018, I purchased several items to include the Greenwich tassel driver shoes from Coach Outlet, *** *** *** *** *** *** *** ** *** With less than four (4) days wear, in eleven (11) days, both shoes started to rip from the seams April **, 2018, when I attempted to return the shoes, I was advised by manager, Sandra, that since the shoes were worn, a refund could not be issued due to corporate policy; I was offered an exchange As a frequent shopper of Coach products, I am very familiar with Coach Inc Return Policy The policy also states "Coach reserves the right to modify its exchange and return policy.” Shoes ripping from the seams, less than days of purchase, are defective A refund is in order in this particular situation
On April **, I submitted an email compliant, with an excerpt copy of my receipt, to *** with no reply On April **, 2018, I submitted a follemail and the replied email from Coach, Inc falsely reads

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,I did call and did request a return form its the wrong part I dont like beeing called a LIAR     I want a refund and a pick order to return this part and I will take my businessto someone in town who wont rip me off any other communications will be done by  mail good day
[redacted]

We show no record of customer asking to return a part. Can he provide us with a copy of the email that he sent requesting to return a wrong part, or if he called, when did he call and who did he talk to? What is the part number of the blade shaft housing that he wants to return? We accept returns.