Downtown Wigs

I would first like to say that I have been a devoted customer of yours for years, but I was greatly upset with one of the last products that I purchased from you
My husband purchased a handbag from the Coach store for meIt came with straps that could be attached for use as a shoulder bagI attached the shoulder straps and within a week or two, the material on the corner began to peel in a very noticeable fashion
I went to a local Coach store to see if the handbag could be repairedI was told that it would not be worth sending in for repair and the bag was replacedHowever, within a few days, I began to have trouble in the same spotThe material on the corners of the bag began peeling again with this new bagThe material has now completely worn off in the corners and is very noticeable
I believe this is a problem with the attachable straps of the bagThey rub on the corners and this in turn peels off the materialI take very good care of my handbags so I believe thi

I placed an Order with Coach for two bags and the bags were delivered separately and I only received one of the tow bags I called Coach's Customer Care and was informed that they do not give refunds for items not received they would only send a replacement bag that would NOT be allowed to be returned or exchanged I explained to this gentleman that the bag was a birthday gift that has since passed because the order was placed almost a month ago Also, I said what if the bag is received and I don't like it because you cant be 100% sure when ordering an item online They totally refused to give me a refund and pretty much did not care that I would be out the $ Very unprofessional, especially for a designer brand like Coach

orders made on *** were cancelled by merchantBut the refund wasn't reversed back to the gift cards I used, as most merchants would usually do, instead, new gift cards were issued and sent as *** package to the shipping address, not to my billing address, where I can receive the refundThe shipping addresses are those of my gift recipients, they are not supposed to receive a gift card
This practice is beyond my understanding as it's different to other merchants would do in case of refund
And it's also causing me a lot of trouble, since the shipping address turned out to be incorrect and the refunded gift cards in total of $orders were going to total strangers
I was also told by coach customer services that those packages to the wrong address can't be intercepted and there is nothing they can do
I also asked those gift cards be voided and new cards be shipped to my correct addressAnd no response was given to that request
The original order numbers in q

I recently bought a few pairs of the Larissa Heel from CoachI've been wearing the chalk color for a few days now without issueRecently, the shipment in the black color arrivedI just put these heels on this morning right before I was about to get on the train and ended up falling down the staircase in the train stationWhen I finally got up I looked at the heel and realized the heel is detached with a gap and the screws are exposed (what would properly connect the heel); I've never fallen down a staircase in my life and I'm only years oldI have pictures for reference of both my bruised knees and legs and the heel if that would be helpfulI'm actually very fond of the shoes but wonder if I possibly received a defective pair? I reached out to customer service who told me I should pay to mail back the shoes insured for inspection; I thought that was a disgraceful response to my issue

On 12/**/@ 1012AM I purchased a purse and a matching wallet at the Coach Store in Pleasanton, California as a Christmas gift for my mom I requested two wrapped boxes so that the gifts could be given to my mom from my children and I Shannon wrapped the purse and gave me a bag with a large sealed gift box I asked the sales associate Jennifer for the other box, Jennifer stated Shannon wrapped everything in one box To my surprise, the wallet was missing I called Coach customer service on 12/**/@ 651pm PST, with NO resolution Kim received my complaint and messaged the Coach Ambassador for followup on the next business day, 12/**/ This morning, I received an email from Coach requesting business days to resolve the missing $wallet and advised me to callback with any questions see the email as attached:
** *** *** *** *** *** ** *** *** *** *** *** *** ** ** ** *** *** *** *** *** ** *** ** *** *** ***

I took he bag I bought to the coach factory store in Sunbury Ohio (close to Columbus Ohio) for warrantee repair serviceThe store manager Shoko received my request and the bag and issued the service report on 7/*/She told me that it would be ready to me within 4-weeksI waited ever since but head back noneI was called on 7/** to the customer care line for informationThey told me that they couldn't locate the service in their systemThey contacted the store where it was dropped off and called me back saying: the bag was misdelivered to the wrong repair location and got returned to the initial store soon afterwardsAfter that, the bag had been sitting in the Sunbury store ever sinceNeither did the store manager intended to resend it nor did she contacted me about itHad I not called, it would be forever in the store
Later, the store manager Alison called me saying that they would send it to repair immediately, and I would have to wait for another six weeks for the

I want to report and make a complaint about the manager in the coach citadel outletsShe is *** discriminationShe told me that I can only but items limtitedBut I saw the lady near me that she can buy items and more I told to the manager that why she can buy more than items but I can only but 4? She told me that because the lady is your touristExcuse me? So what she means is that I'm not tourists so I can only buy items in the store? Is this your rules? At first the manager that me that because the store will close immediately so They cannot do a big transactionOk I can accept her explanation but when I check another lady near my line bought itemsSo I asked the manager again and she changed the reasonShe told me the lady is touris and she will leave here tonight but I'm notShe saw me several times Is this the rules for every coach outlet stores ? If not I think this is *** discrimination As a consumer I think I have the right to buy the product in co

I bought a Coach cross body bag on the COACH website 11/**/When I clicked on 'Place order" I got the following message from Coach: "We are unable to process your order" ans asking me to call customer serviceWhen I called COACH customer service, Latasha told me they were having a problem with their website and she had to take my order over the phone
When I didn't receive an email from Coach the following day, I sent them an email asking for my order number and confirmationI got a reply from Coach, telling me: "We do NOT have an order under your name"This, after COACH charged $on my credit card 11/**/17: That's THEFT!

On May *** I visited the coach outlets in *** **I purchased a backpack for a vacation I was taking in June, the backpack was out of stock so they offered to have it ordered and shipped from the outlets in my home state I paid $When I returned home the backpack was delivered a few days laterI didn't think it was necessary to open the box and inspect it because I didn't need it right away because it was purchased for vacationOn June *** I opened the box to get my things ready for my vacation and discovered the backpack was damaged I immediately took the backpack to the outlets in Grand Prairie Tx, I told them exactly what I stated above and they didn't believe a word of what I was saying, after insisting upon speaking with the manager Mr Anthony A***, I told him I was leaving for vacation and just wanted to exchange it, the bag was less than one month old and never used, that was a waste of time it wasn't going to do me any good but I offered to let him send it out

Received an email to shop an outlet sale online
When I went to shop I was denied accessContacted company they told me I was not on the invite list when clearly my email said differently Spots on the advertisement said SHOP NOW
They continue to deny that I received the invite and insist it is a tease campaign, such as, "Look for upcoming sale" This is not the case and while the evidence is right in front of them they continue to say I am mistaken

I bought a Coach purse years ago from an outlet mallI only use this purse for maybe months out of the year as I switch my coach purses per seasonThe leather strap is frayed and pretty much coming apartI called the coach outlet in Concord, NC and I was told pretty much im out of luckWhy spend $on a purse if I cant expect it to last or at least fixed?

My year old son was placing an order online Friday 12/** and their website gave him an error messageThey placed a hold on his funds twice and issued a credit onceNo order was shipped, I spent over an hour on the phone with Coach on Saturday 12/**The First Lady was rude and hung up on me when I declined to leave a message for a supervisorI called back and and spoke to a 'supervisor' by the name of RubenHe stated he called another department and the hold on the funds would be released within 24hrsWell now it has been over hours and his funds are still on holdI called the 1-number again and was told by another rude customer service agent that there was no one to help me and to call back tomorrowI called back and asked to talk to another 'supervisor' by the name of StewartHe again told me there was nothing he could doI sent Coach a private *** message on Saturday, they never repliedI have worked for a bank for over years and I am well aware the compan

The shipping address for this refund gift card didn't have apartment numberI didn't receive this refund gift card

Order placed on or around May ***, 2017, order number ***, was fulfilled by a storeThe secondary order number from store is ***The amount is 265.88, a Mens WalletThe package arrived, however, item is missing from packageI called customer service, they would only send a replacement at the time, refused to refundI called their corporate office today, 6/**, spoke with a rep by the name of MikeHe stated a *** case needs to either be reopened or closed out to resolve matterI assured him *** case was already closed out prior, several days ago by mistakeHe was very cagey as to resolution of the matter, would not state if refund could or would be issued once verified with ***He did state the item is no longer available, the reason it had to be shipped from storeIf the item is not available, I do not know why a replacement offeredI need a refund for item ASAP

I bought my purse in from Coach and was told I had a lifetime Warranty and that if I had any issues or needed a repair it would be $for the mailing cost to send it to get it repairedI went into the *** *** store in the fall of 10/** and was told this again only this time they said that it takes weeks to get it back and being that my purse is a cranberry and gold purse and I only needed the zipper repaired I said I would wait and not fast forward to 10/**/and I noticed my purse strap was ripping so I took the time to go into the *** *** *** *** *** *** ** *** location and was told they changed there policy last year and it would now cost me $to get the zipper repaired and $to get the strap repaired and that she was not sure they could even fix thatI asked her for the customer service number and she said her hands were tied when it came honoring there old warranty and then I asked for the regional mangers name and they got really

I recently returned a purse in new unused condition by mailIt was returned to me stating their return policy only accepts merchandise with days of purchaseMy purchase was over daysAt the time of my purchase their return policy did not have a time limit

HelloI'm going to give you a brief explanation of the eventIn August *** of this year, I bought a single item from my coachoutlet website and gave it to my girlfriend, which included two leather bagsThe order number is ***, worth dollars, and the goods have been shipped in a few daysBut my girlfriend temporarily had something to go to the field, the parcel also sent to the destination, but because no one at home and did not open the checkIn October, my girlfriend came back and opened the parcelThere was a black leather bag missing in the boxOriginally, I bought two bagsOne black, one whiteBut only one white bag was receivedThe black bag didn't come outSo my girlfriend immediately went to check the logistics recordsThe package was delivered to ***Check the weight of the package on the *** websiteThe two bags add up to have 7LBSBut the website showed that the package was only 2.4LBS, and the white bag I received was originally 2.4LBS, so it was o

We have been a Coach customer for yearsWe never have any problems with Coach products we bought throughout these years until we had the problems with this product
I bought a Coach leather bag for my wife about years agoAfter using it for a few months, my wife noticed that the straps started to crackThe cracks occurred on multiple places of both strapsWhat a poor quality bag! We took the bag back to the store where we bought it from and were told that it will cost $to repair it (replacing the cracked straps with new straps)
This is ridiculous! This is clearly a product quality issueI am sure other customer who bought the same bag should see the same issues with their bags sooner or later Coach should be 100% responsible for itThis shouldn’t happen to Coach products as Coach is well known as a high quality product brandCoach reputation is definitely ruined
We want to file this complaint and need Coach to investigate this product quality issueWe also

Husband bought at "The Exchange" a military store in Fort Leonard Wood Missouri, he bought both a signature tote and a wallet to match, well the tote is tearing at the front, where the satin lining meets the purse it's about 7'' nowWhen I contacted the company over a month ago they kept deferring me, I finally decided it's time to go to file a complaint
I called again today, but again given a run around I even drove clear to Leed's a hr drive to get this fixed even if it's under warranty the CSM was making out the paper work then told me it would be plus more for shipping and etcI'm like WHAT! That' was a great waste of gas and my time
I was then only asking to get it fixed NOW I want a replacement
cid:*** ***
*** *** *** * *** *** ** ***
###-###-####
Dear Valued Customer:
As of 07/**/we still ca

I visited the Coach Outlet (*** *** *** *** *** *** ***) with my mother (*** ***) on May the ***, While I was there, a product fell from the shelves and hit my mother in the face subsequently breaking her glasses and scratching her face drawing bloodThe store filed a report on that day and said that they will be in contact with my mother to reimburse her for the repair of her glasses
Upon first contact, my mother informed that she will be leaving for a trip to Hong Kong (for months) in weeks timeKnowing this, my mother requested that this issue should be resolved as soon as possibleAt first, the Manager (Sky) informed that they would reimburse the cost of the repair in full but would need to confirm with her later after she spoke with the General Manager (Macario)Then right before my mother left for her trip, they informed that only a $reimbursement can be given regardless of the cost of the repair (if even possible) or the cost of