Downtown Wigs

Coach cancelled my order # [redacted] on February *, and said that they would refund the total of $back to me, but I reviewed my back statements today and still haven't received the refund! Please refund the $back to me ASAP!

I ordered bags on Coach'S website and I paid and received the order comfirmation, the second day they sent me email to ask me the international billing address and I sent to themThe third day I asked them if my orders is verified?They said: we have updated your order ,once the address is verified your order will be sent to the warehouse for pocessing The fourth day, I asked them,they said my items were sold out!I called the customer service, the staff 's attitude is not kind and just repeating :unfortunately, your items are sold out now! my order number is : [redacted] order date :

I bought a Coach purse years ago from an outlet mallI only use this purse for maybe months out of the year as I switch my coach purses per seasonThe leather strap is frayed and pretty much coming apartI called the coach outlet in Concord, NC and I was told pretty much im out of luckWhy spend $on a purse if I cant expect it to last or at least fixed?

I purchased a Coach bag and all the gold metallic and finish has worn offThis was an expensive bag and Coach apparently says they use the best finish and quality and that hasn't been true for this bagI went to the Coach store in [redacted] in [redacted] and while they are NEVER helpful (especially the store manager who is always rude) I asked them to send the bag out for repairShe agreed even though it was against her own willI then got a call from Coach in [redacted] and they said sorry there is nothing they can do and they do not stand behind their productsI was shockedWhen you purchase such a luxury product, you expect them to stand behind itI did not even get an apology from the ladyI asked to speak to a supervisor and she said they are all busy and I should leave a voicemail and someone will call back within hoursOf course, no return callI am extremely disappointed in such a kind of customer service departmentI am a very loyal customer of C

I placed an online order on 11/**/ It was marked as delivered by *** on 12/*/ The time that it was marked as delivered I was home*** never rang the doorbell and there was no package left anywhere around my homeI even went to six of my neighbors homes to see if they had received the package in error
I contacted *** who opened a claim for the missing packageI also notified Coach who said that they could not assist me until they knew the outcome of the claim*** came to my home and spoke to my father and asked him if he had received the package..he had notI contacted Coach who told me that since the item was marked as delivered they would not replace the item or refund my money and that they could no longer assist meI ordered these items as gifts and it's not fair that I am out over $due to Coach using an unreliable delivery service

I just had an awful experience with CoachTheir product and customer service are not the best and don't worse the money I bought a pair of coach shoes which I only put on couple of times (4) and the heel brokeI called customer service and a representative told me it is not granted to be fixed but I can send it for repair and try to see if it can be fixed I sent it and paid for shipmentA day later they sent me an email saying nothing can be doneWhen I called, the representative told me they don't repair footwear! I called in the Number another and spoke with couple repswho told me Basically I have to take the loss for all the $$$I paidI requested to speak with a supervisor who was very unpleasant,she could not provide any help and refused to transfer me to someone higher than her claiming there is noneI am very disappointed at the brand It is not a good quality at all and their customer service are the worst!

When I found that there have defect inside the bag what I purchased in US, I have back to chinaThen I am trying to contact coach customer service in USOne of the representative told me that I can return the bag to one of the coach store all over the world including china because this is the new coach policy from However, I told her that china's coach store does not accept the return because I have contact china's store already .Then she request me to provide the picture of the purchase receipt and damage of the products so she can follow up with china's store .I have wait for two weeks to get this issues resolved .However ,they finally informed me that I cannot return to china's store and they only provide the option to exchange ,but the replacement is worst than original purchase ,so I cannot accept the replacement .It's the worst customer service I have ever seen because they provide the wrong information to customer and they unexpectedly deny this fact .I think that someon

Worst experience I have ever had shopping online, and I run / work at an online retailer, so that speaks volumesI typically purchase in store (Coach is where I purchase most of my christmas gifts), but decided to give their online shop a shot - received an email for a 20% discount on their online storeMy order was cancelled for no other reason than my information wasn't up to par with their systemOrder went through, pulled over $from my account, then cancelled the order a few hours laterAfter contacting customer service, no resolution was achieved and no one even cared about my experienceThey told me I should have my refund within hours, it is now days later and I had to call my bank to cancel the transactionAfter speaking with Irene in customer service, it was quite clear that I am a little fish in this pond and my satisfaction with their company is not something they care about20% discount I had applied to my order for their weekend sale? Can't use it anymor

I filed a compliant through Revdex.com in February and the issue was resolvedHowever, there are some discrepancies involving this issue, in which I would like to resolve with Coach before filing another complaintsThe issue was Coach refunded my money however the amount they refunded did not match the products I returnedI am requesting that Coach send me the detail itemized return so that I can double checkI took pictures of the receipt with all items I returnedCoach mailed me multiple checks but there were no itemized details of what was returned

RE: ***
The product was sent in for repair or replacement No repair was done No replacement was offered A 10% off from the outlet store was given
I own at least Coach purses and buy to a year minimum The appeal of Coach purses has been the quality of the purse The purse that was sent for repair had abwear near the bottom folds on three of four sides This was after six months of minimal to use
I expect more for a $400+ purse I am already out the initial shipping What has happened to the Coach quality and Customer Service of yester year?

I called customer service to clarify a sale going on, and was told (as advertised in the ad sent to me) that clearance items were 50% off the lowest ticketed price
I asked the salesperson if this was true, told her th price of as it showed on the screen, and she said yes - it is 50% off that price
I bought the item, and was charged USD
I contacted coach 2x by phone and was disconnected both times
I sent three emails, none were answered
I then sent two messages including the text from those emails on the coach website
I finally got an answer, and despite a SCREEN SHOT showing the price advertised on the site was simply - amnd rudely - told I was billed the correct amount and that was it
I provided the screenshot again, and told them of the customer service promise that that price would not only be honored, but it would be halved - and still have no response

In March I ordered a purse from *** I only had it a couple weeks and the zipper pull snapped in half I emailed customer service and asked if I could exchange it for another they wanted me to take it to the nearest Coach store to have it fixed The nearest store is around mins away and I didn't know when I could get there So they asked if an online credit would work I told them as long as it covers the full amount I paid including shipping that was fine, well they gave me a coupon for $plus free shipping I paid $(including shipping) so that didn't work for me I told them I would just return it and asked for them t send me a postage paid shipping label so I could return it I was told I had to pay for the shipping and then they would keep another 40% and refund what was left I don't think I should have to pay anything for a faulty product Then last weekend one of the knobs on the bottom fell off so I emailed the corporate office last Wednesday a

On Jan *** I returned a bag I purchased from Coach Outlet for $- Unbeknownst to me the label was not prepaid, there fore I do NOT have a tracking numberOnce *** picked up the box, it disappearedThey do not have any history of the package, nor will they let me look in the warehouseI called Coach outlet and informed them of the situation and they recommended I reach out to *** for a tracking numberThere is no tracking number because the label was not a prepaid labelI have done all I can to search for the package to no availI have asked Coach for a credit, since they have record that I was returning the bagI spoke to their representative who engaged me into a conversation that lasted about minutes where she was trying to get me to exchange the bag for another, to which I declinedThese notes should be in my recordI am a top customer of Coach online and order from them all of the timeI have never had an issue like this beforeI have not gotten any resolution

I placed a order on 11/20/next day delivery, order number when I called on 11/28/to verify the status of the order and to see if I can get a discount since the item price change almost half of and that my brother found it in his local coach store cheaperi called again and the agent verified that he was going to reroute the order back to the store so I can get a refundon 11/29/i called again and they told me that the item was delivered ( I check the front desk and the order was lost call usps and after called coach again, talk to a supervisor that open another investigation and now I have to wait days
for a next day delivery on a order placed on 11/20/this is not acceptableim going to in MA for the holidays and want this resulved soonedi have already called times since 11/20/for different issues with this order

On April **, I made several purchases from store*** First of all, I would like to point out that I received much better Customer Service from Employee; Graciela Cthan I did from Manager; Flor I find it extremely disturbing that Manager(s) don't know how to proceed with "found orders" therefore, I was not able order several additional items In my opinion, Flor could have contacted another Store and/or Customer Relations in order to obtain assistance for the Customer to compete transactionI also contacted coach.com however, they were not able to assistCoach where is your CUSTOMER SERVICE???

We have had refund checks mailed to us and they never arriveI have asked repeatedly to be given a tracking number for this mailed check and everyone tells me it is not possibleEvery order you guys send out has a tracking number, so we're very confused why the refund check I have been promised never arrives and that it is somehow impossible to send it with a tracking number!

Horrible customer serviceOverpriced

I placed an online order with Coach totaling $on 1/**/16, but Coach canceled my order and only refunded a Check # *** in the amount of $to me, but the remaining $was refunded to some unknown credit cards that are not even mine according to the Coach RepI explained to the Coach Rep that first of all, Coach refunded the remaining $to the wrong credit cards, and second of all, the $check was made out to *** ***, which is my son’s first name (*** and my first name (***); however, we don’t have a bank in my son’s first name and my first name, so the bank wouldn’t let us deposit the refund check even with ID’sI called Coach customer service, but the rep told me that there’s nothing Coach would do to refund the money back to me, and I found this very disturbingJust because I bought something online and sent the order in my son’s name and my name, so other household members wouldn’t open our package, and I should get punished for it? And why

I purchase a $Coach bag in December The handle broke in June of I returned the bag back to the store on June **,I was charged an additional $for the repair and they said they would send the bag to my house once repairedTo date (08/**/2017) I have not received my bagThey claimed my bag was delivered on July **,I was out of the country on vacation at that timeI did attach a note to my door for any deliveries please leave with my neighbor in *** ** and if my neighbor was not home to please return the package to the *** station for me to pick upFor almost months now I am without my bag and I would like a replacement

I made an online purchase at *** on January *, for a total of $with confirmation # ***I called Coach customer service number ###-###-#### today on February **, to check on the status of my refund, but the Rep told me that the $was refunded to a *** card ending ***I asked the rep if Coach’s accounting department could reverse the refund to the wrong credit card to pay me back, but the Rep said Coach’s accounting department doesn’t have the ability to do such a thingI found it hard to believe that a national company such as Coach cannot reverse a wrong refund and return the money back to meI told the Rep that I would file a complaint against Coach with Revdex.com, but the Rep didn’t even careTherefore, here I am, filing a complaint against Coach for its failure to refund $to mePlease help! Thank you!