Downtown Wigs

I purchased $worth of merchandise on the Coach websiteThe website charged my bank accountThe warehouse didn't have the items in stock so they shipped it from a retail storeHowever, they failed to tell me any of this and the website allowed the retail store to charge the over $purchase to my bank account a second timeAt that point, the warehouse processed a cancellation or refund to my accountHowever, this takes 3-business days to post to the accountSo now, three days before Christmas I am out over $and have been told nothing but sorry, there is nothing we can doWhen I first called the customer service line the woman told me I was charged twice and I got the voicemail when I asked for a managerWhen I called back, the rep told me that they didn't charge me twice, it was my banks errorShe called my bank, the bank said it was not their fault, Coach insists it wasn't their fault eitherI finally get a manager on the phone and she tells me that this isn't the

I placed an order online and paid the amount with Gift cards and *** account successfullyI received an order confirmation email from CoachAfter a week, I got a second email from Coach about the tracking information of my orderAnd one more week later, my order was showed delivered However, I didn't see any box package for my orderI only found a small envelope with a Gift card and a returning label! The amount of the Gift Card is same as I used for my orderI was so confused about itSo I called the customer service to check my order statusI was told that my order was canceled because I used multiple payment methods! That is so ridiculous! If you don't accept multiple payments, you should let your customers know before they made the paymentI made the payment successfully and received the confirmation email, that means you accept multiple payment methodsThen I was told that their online system accepts multiple payments, but their stores do not accept multiple payment

I bought a yellow Mickey Mouse handbag on *** with Monogram "C?Z" on June ***, which is a limited edition bagMy order number is ***However, coach shipped it to a wrong place, which is a Hilton Hotel in Los AngelesAfter tracking the package, I called coach as well as that hotel, to tell both of them about this situationThen the Hilton returned the bag to coach, and coach received it on July ***But it's been months, Coach did not reship the bag to me
During those time, I called the customer service again and again, they always told me that they had put a note on it, the manage would contact with me soon, the bag would ship soonBut nothing happened or changedNobody contacted with me even onceThey lied to me and breached the contract unilaterally
Then after months, on Sep15th, I got a refund from Coach, but without any explanation or apologyI contact the customer service again, they told me that Coach cannot find the bag in warehouse, t

Order Number:*** purchased 11/**/
This was a wallet and overnight deliveryOn 12/*/item was still not delivered nor provided tracking number so the order was confirmed to be cancelled(Because the item could not be delivered in time it was cancelled because my mother was on a cruise from 12-* to 12-*)The order was cancelled and I choose to place a 2nd order for a gift card, order number *** this was successfully delivered with tracking provided 12/*/
On 12/**/my credit card was charged $for the first orderToday 12/**/the first lady I spoke with said the original order was cancelled and I was placed on hold and the line hung upThe second lady I spoke with on 12/**/said the original order for $was delivered on 12/*/to the Wisconsin address and left at the garage*Note my mom was out of town and I had cancelled the orderSo someone had to have taken the package since they were gone out of the country for a weekThis ha

I was trying to place an order online on 3/**/& the Coach website kept telling me there was an error & to try to place the order againI tried several times on the website with no luck so I called into their customer service department to place my orderThe problem is that due to the error on their website & it asking me to retry to place my order it charged my credit card times when I should have only been charged onceI called my credit card company & also Coach multiple times about this issueMy last call was on 3/**/where I was given a different number for Coach to call to have my funds releasedI called & spoke to Nina at Coach who told me that she would have a letter faxed over to my credit card's security department so my funds could be released & Nina told me this would only take a few hoursI have called into my credit card company almost every day since I spoke to Nina & my funds still have not been releasedI would like my money rel

I purchased a purse, wallet and smaller hand bag from Coach on 12/**/One week later I tried to return the items but was unable because the sales associate did not give me a receiptI did have the card they were purchased on but Coach refused to look up the transactionIn March I drove to a Coach store to meet with a store manager to try and get help with the situation because the items had not been used and the purse was damagedThe store could not help me without the receipt and again Coach refused to look up the transaction numberThe purse was then sent in for repair by the store manager due to Coach not sewing it correctly and the stitching was pulling on the leather causing a hole in the leatherThe purse has never been used tags were still on the bagI received a call on *** that the purse could not be repaired and was being sent back to meI then called customer serviceAn extremely rude representative told me that the purse could be repaired but I would have t

I place an order on their website which number is '***.But the package was lost in transit.I have contacted the carrier and was told that the claim had been issued to the seller.So,I contacted the seller and request the refund.They promise that they would give me the refund on first time.But when I call them again,they went back on their word.Now,I request the refund!!!

Called Coach on 1/**- Indicated I did not receive my orderThe tracking shows "left at mailbox" outside of my homeI requested a refund because it was a gift I had to replaceThe rep said no problem, I would have to wait for the investigation to be completeI was told to follin a weekI called 1/** and was told by the 1st repthat she doesn't see an investigation open for my order then she says they shipped a replacement outI was never notified of this and made it very clear I didn't want a replacementThen she said I cannot be refunded to *** account, I would have to receive creditThere confirmation email states in bold writing "glad to issue a refund to original *** account"I asked to be transferred to a managerKathy refused to help in anywayI was told the order was shippedBest part is im not in town to accept to the deliveryI asked for a return label being they were not suppose to ship another oneThey refused to pay the shipping and again told me t

I purchased the Coach Swagger in May from a store location in Wichita KS In December the handle of my purse cracked, so I took it to the store where I purchased it, and had them send it in for repair under warranty I was told it would take up to weeks On week 9, I still hadn't heard anything, so I started calling around about it After getting the run around for a bit I finally got an answer To my dismay, I was told by corporate that my purse had been shipped "to the wrong department" and had been "sitting in a box" the entire time Corporate told me that instead of having me wait another weeks, they would just send me a brand new purse They assured me and reassured me that it would be the identical purse of same quality I received it in the mail around March On Sunday May **, I finally decided to use it I had looked at it after receiving it, and was skeptical about the leather It felt different, but I dismissed my thoughts as being silly

My credit card has not been credited for merchandise I never received and *** tracking shows Coach received it back on December *,

I made a purchase at the end of December of two wallets that were on sale It turns out when I received the items one week later that only one was in the box I quickly called customer support and the woman told me she wasn't sure why that happened I explained to her that these were gifts and if I knew only one was going to be shipped I would have cancelled or not even order the merchandise She said she would fix the problem and have a store ship out my second oneKnowing my sense of urgency she used the slowest shipping method possible I am still currently awaiting for this wallet I told her that I should have been notified if I wasn't going to be receiving everything I orderedAnyways, that wasn't even the worst part The next day, Coach decides to charge my card for the full price of a walletKeep in mind that this charge is not an authorized chargeI then spent minutes with a customer service representative during my work break to deal with this I want to say I

I placed an online order on Sunday, 10/*/This was a gift for my mother's 75th birthday and upon checking the shipment status the following day, I noticed that the order was canceledI immediately called Coach customer service and spoke with Rose M*** who explained that my order did not pass the "screening process." In utter disbelieve of what I heard, I then spoke with the manager, Andrea, who explained the sameI am not sure what sort of screening process you have at Coach, but I would strongly suggest that if a customer does not meet your standards, you decline the order up front as opposed to processing it and sending confirmation of suchI wasn't even given the courtesy of an email notifying me of the cancelation, it wasn't until I pulled up my confirmation email and selected "order status" that I learned of the change in statusI cannot even begin to express my disappointment in Coach, especially considering this was a special gift for my motherHad this not been a bag th

*** is owned and operated by Coach, Incand its affiliated companies.So I file a complaint against coach
I placed a order on *** by egiftcard, order#***,but the order has been canceled due to ship address.I only see "*** *** * *** ** *** *** *** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** ***" on *** FAQS, but I don't see any documents on the web expressly provide that a order is canceled because of address in US.The address I offer to the web is in US, even though it is a relaying addressSo I think it's unfair for me to canceled my order due to coach's internal rules.I am bona fide
I have contacted COACH Online Consumer Service, but coach said "** *** *** * *** *** *** *** *** ** *** *** *** *** *** *** *** ***"
Firstly I think it is one-sided

I ordered a purse on 12/**/and never received it I called on 01/**/and was told that I could not get it because I was flagged as being a reseller I'm not sure why that is because I have never sold one My wife has Coach purses and I was simply getting another I called back and was told that there was fraud related to my address and was hung up on I then asked to speak with a supervisor who never picked up I was told that I would get a call back but did not I am not sure why they feel my money is not good enough but I was discriminated against for some reason and would like to know why

I made an online purchase on May *, for $424.53, but I still haven't received my order! Confirmation # ***I called today to check on the status, and the Coach rep told me that it was delivered last Friday and signed by me at 2pmThere's no way that I could sign for anything on a weekday before 6pm, because I have to work during the dayI didn't receive or sign for anything last FridayI just need the stuff that I already paid for, but the rep said she couldn't help meThis is crazy! I paid for the stuff, so please send them to me ASAP!

Coach cancelled my order # *** on February *, and said that they would refund the total of $back to me, but I reviewed my back statements today and still haven't received the refund! Please refund the $back to me ASAP!

When I purchased my Coach bag I was told that repairs on it would be free as long as I paid a shipping and handling fee I was told this was for the life of the bag This is why I paid a high price for their bag Now they are telling me that they have changed that policy and they will charge me up to a third of what the bag originally cost in order to repair it

To whomever it may concern I purchased coach bag spent premium dollar on it and it hasn't been a year the bag is falling apart when I go to store and show them the issue they say call customer service when I call customer service they don't help , just need to know how to get my issue resolved ? I am lost please check out the attached pictures and let me know what I should do I am not pleased with the service I have received The handles are falling apart everything else is in perfect condition I need the issue to be resolved ASAP so I can feel happy that I spent money on something worth what I paid for
Finally I went to store times in Bellevue WA , Bellevue Square Mall All I was informed was sorry it's defective but we don't carry the item anymore and let's ship it to check and see what they will say weeks later I get a call oh we are terribly sorry that your bag is defective but we can't fix the issue I am like what you mean , she's like oh it's the handles so we

I brought my 80's vintage bag in for repairs on 06/**/to the store located o* *** *** *** *** *** *** ***I only wanted a new strap and a cleaningI was told that there would be know charge and that it would take 4-weeks before it would be repairedI was also told that I would receive and email letting me know when the repairs where doneThe only email I received was to let me know they received my pocketbookAfter weeks I went back to the store and the manager called customer service to find out the statusShe was told that they did not start the repairs because I had to pay $firstI gave the customer rep my credit card information and she told me I would receive an email when the pocketbook was shipped outAfter another weeks, I again went to the store because I did not receive an emailAgain, no repairs were made and I asked that they shipped my pocketbook back to the storeIt took another weeks for me to receive my pocketbookI wasted weeks and wound up with no repairsThe quality of the new pocketbooks are cheap and will not last longI will never buy anything else from Coach againWhen the original owner sold the business he should have kept his brand nameThe new owner have destroy the legacy that was the Coach brandWhat a waste of my time and energy

I purchased this Coach backpack in June 2016, originally listed for $but bought for $plus taxI had been searching for over a year for my ideal leather backpack, and thought I had finally found itAlthough a financial burden for me, I felt happy and comfortable to be buying from Coach since I thought they had a good reputationHowever, I was quickly disappointedWithin a couple months, one of the shoulder straps began ripping out of the bottom of the bagOn 8/**/16, I returned to the Coach store on *** ***, where I had originally purchased the bag, and showed them the issueThey said they would send it to their repair shop, and since the bag is still under it’s year warranty, that the repairs would be freeI figured it should be an easy fix, since the straps themselves were still good and only needed to be sewn deeper into the bag seamAdditionally, I had shown the bag to a cobbler, who had quoted me $to fix the issue by simply re-sewing the strap into the bagI g