D.R. Horton America's Builder

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Our paint warranty issues began before we closed on the home.  Someone did come to correct the absolutely unacceptable issues at the 30 day point and told us to put a list on the fridge and write down all the other issues that would be addressed at the 11 month date.  When the project manager came in at the 11 month walk through,  we pointed out cracked wallboard in joints near the stairwell,  deep groves in the ceilings from the plasterers, a window ledge that had fallen 2 inches and the caulk was cracked out,  as well as the other paint issues.   PM put "multiple paint issues"  on the  walk through list stating someone would come and look at all these issues.   Because they were grouped as "paint"   none of the other issues have been repaired....cracked wallboard and falling out window ledges are clearly covered under our warranty.As for the second issue of the palm tree,   yes the builders documents show that they are not responsible for replacement,   but at closing we were all informed (and you can verify this with many other neighbors)  that all the landscaping materials that were placed by the builder including trees, grass,  and bushes would be maintained by the HOA .  The first year the developement was in place,  8 palm trees and multiple bushes infront of home were replaced,  including the one next door to us.   Last year,  we watched the landscapers replace 3 more trees on our street.  I have statements from many of the owners saying their trees were replaced at no cost to them.  The owners only had to call Horton or the HOA and they received a new tree.   Since the HOA has not been given over to the homeowners as of this date,  a Horton representative still sits on the board and oversees.   They are still responsible for the management and issues that arise in the development.  We are not asking for something that was not guaranteed to us as a selling feature for our homes.   And we are not asking for something that many other neighbors have not gotten.   Our contract stated we would receive a Sable Palm,   it is implied that it would be a viable tree.  Our HOA documents also do not directly refer to any of these landscape features    however it says landscape maintenance is what we pay for,   it does not say lawn maintenance.   It also has a section there that says that if we choose to add additional flower beds or plantings that the homeowner would then be responsible for the care and replacement.   That implies that statement we were  told by every salesperson before closing that "the landscaping placed by the builder would be maintained by the HOA.   Our landscaping was placed on the date we were supposed to close,  however,  they were so far behind that there were not even appliances in at that time.   We closed the next day  9/12/14.  However,  there was no building permit issued until 9/15/14.   This is in violation of the contract with Horton that states "all construction and permits would be completed prior to closing"   We were extremely fair in not taking this issue to court,  a direct violation of the contract.   We could have walked away at that time....All we want is them to make right on a few issues that are clearly building errors.   For being such a large company,   "America's Prime Builder"  I would think that they would want to do the right thing.  Not one neighbor has anything referring to what is cared for by the HOA.  We all have dead grass,  not working irrigation in our section of the development, and have made close to a hundred contacts with Horton and [redacted] management about these issues.  It is fraud to repeated that you will receive a service to get people to buy a house,  that you clearly had NO intention to provide.   It is also a misappropriation of funds to have the management company driving around $65,000 trucks and tell the homeowners that there is no funding to replace a palm tree.  To this day,  the Horton salepeople continue to tell prospective customers that their landscaping will be cared for by the HOA so that we are free to enjoy our retirement.   I spend over an hour a day hand watering my grass and bushes because the sprinklers are not working.

Please accept this correspondence as D.R. Horton, Inc.’s reply to the Revdex.com with regardto the above-referenced complaint.Upon receive the complaint we generated a service request for the home. Our Field Representative, [redacted]Keating, met with homeowner, February 9, 2016. We have...

completed some of the items from the servicerequest. Mr. [redacted] will provide us with availability dates to reschedule an appointment for pending items.We appreciate the opportunity given to look into and ultimately address our homeowner’s concern andwill provide an update once all items have been completed.Should you have any further questions, please feel free to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Here is our response……   HVAC units are covered by the Manufacturer’s Warranty, Not the Home warranty as this was not an installation issue….. The manufacturer, in this case [redacted] clearly states in their warranty, that it does not cover “Labor or other costs incurred for diagnosing,...

repairing, removing, installing, shipping, servicing or handling of either defective parts or replacement parts or new units.”  The customer clearly states that [redacted] will cover the parts as they state in their warranty.   We consider this matter closed.   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Unfortunately [redacted] (builder) is lacking integrity and their response is full of false statements.  [redacted]/Dr Horton has made little attempt to resolve both walk thru items and 60 day list.  I work from home and implications I am not home for repairs is a direct lie.  [redacted] builds a poor quality home, their subs do not care and often create more problems than resolving, when they occasional show up for a repair.  Wes and the [redacted] Dr Horton team should be ashamed of their response, the lack of concern, or attempt to fix problems.  They have no direct employed repair resources and completely rely of their subs, which often employ child labor, and have no interest in spending their time on a repair.  I have over 40 items needing repair or resolution, all documented, all received by [redacted] for months.  The flooded landscape areas with most shrubs dead is one of 40 items.  [redacted] Dr Horton is a "sloppy" builder with no integrity, avoid at all costs.  I had a handshake promise from the sales person, [redacted] that walk thru items would be resolved in a timely manner, over 90 days later, more than half the list unresolved.  I have also tried to just receive parts or paint, to do the work myself, and that does not work.  Assume they do want to spend a few dollars even when the home owner will perform the work.Avoid this builder at all cost - not worth the investment - no integrity!Regards,
[redacted]

We apologize for any inconvenience to our customer and we do understand her concerns. The roofing company repaired the roof leak yesterday. We will have the electricians inspect the wiring in the garage and panel box for...

damage and make all needed repairs. We will also have a remediation company inspect for mold and have them perform any needed remediation. We will have the roofing company make all needed repairs per the customer’s home inspection report and will be happy to reimburse the customer for the cost of her home inspection.   Sincerely,   [redacted] Customer Service Manager D.R. Horton Homes, Inc.

The buyer was never promised or told the HVAC would be on the side of the house.  In fact, they were told from the beginning that the HVAC would be located on the back of the house.  The vast majority of the home in Riverview Meadows are not large enough to incorporate an HVAC on the side...

of the home.  The model home has the HVAC on the back of the house.  The inventory 1844 model they walked demonstrates the HVAC on the back of the house.  We informed the buyer that the only way they could have the HVAC on the side of the house is if they purchased one of our oversized home sites which has a $16,000 premium.  They did not want to pay for the premium home site.  We did offer them a $500 closing cost “gift” for the confusion.  The buyer accepted the “gift”.    Hope this helps.   Thanks     [redacted] Vice President of Construction Operations [redacted] D.R. HORTON America's Builder

his letter is in response to the Revdex.com claim noted above from [redacted] pertaining towardrobe closet doors. Below is D.R. Horton's response to the complaint.This home was purchased on June 29, 2003, thus is governed by SB800, California Civil CodeSection § 938, which provides that Title 7 of part 2...

of Division 2 of the Civil Code containingSections 895 through 945.5, inclusive of "SB800" or "Right to Repair Statutes" applies to newresidential units where the purchase agreement with the buyer was signed on or after January1, 2003. D.R. Horton's homeowner warranty maintains these standards regarding its warrantyobligations. In compliance with these guidelines, the closet doors have a warranty period thatextends one year beyond the original close of escrow. The close of escrow on this home wasSeptember 26, 2003, thus the warranty expiration for this component was September 26, 2004.The claimant has contacted D.R. Horton several times during its warranty period for concernswith the home, to include the concern with the closet door which was entered on January 4,2016. (A copy of the service history is attached). D.R. Horton responded to service requestsduring the warranty period, to include an [redacted] complaint filed in May 2010. D.R. Hortonperformed repairs for those claim items in April-May 2011 as a part of the [redacted] process.In addition to the warranty expiration, a claim for a violation of the Residential PerformanceStandards of [redacted] is untimely if it is not filed within 10 years after substantial completion of thehome. California Civil Code § 941 states that "no action may be brought to recover under thistitle more than 10 years after substantial completion but not later than the date of recordation ofa valid notice of completion". The substantial completion of the home occurred no later than theclose of escrow, which was September 26, 2003. The service request submitted January 4,2016, which is more than 10 years after the close of escrow. In fact, the home is 12+ years old[redacted]and the closet doors have been utilized throughout that period of time with no complaint fromthe claimant.Furthermore, a common law claim for construction defects is untimely if it is not filed within 10years after substantial completion of the home. California Code of Civil Procedure § 337.15states that no action may be filed to recover for damages due to latent defects in the home morethan 10 years after the substantial completion of the construction. The 1 0 year time frame startsto run from the earliest of the (1) The date of final inspection of the applicable public agency; (2)The date of recordation of a valid notice of completion; (3) The date of use or occupation of theimprovement. Again, please refer to the close of escrow date for the home of September 26,2003.When the claimant was contacted by our D.R. Horton Customer Service Representative, thiswas explained to him. The claimant then contacted me to request further review and the sameinformation was provided. I did offer to provide him with the name and phone number of acouple of General Contractors who perform work for D.R. Horton at very fair and reasonablerates and would make sure that no upselling of any sort would occur. Claimant declined theoffer.

It is a wait and see game.  I hear talk but actions have not yet commenced.  ONLY When action commences will I be satisfied.

Complaint: [redacted]
I am rejecting this response because:I received a email from the business in regards to the...

warranty. I've never heard of a one year warranty on a brand new house. I will be looking into this and responding back to you shortly. This was not discussed during the selling of the house. I was under the impression the the house came with a 20 year warranty from the date of purchase. I've been having issues with the house and the warranty every since I bought the house in which I expressed my concerns with the representatives on several occasions. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], while we accept DR Horton proposal we would like to reserve the right resubmit or reopen this complaint. Since after reviewing with DR Horton's Construction Director it will take at least 2 weeks to investigate the construction specs to determine a possible solution.  Sorry I am not optimistic the DR Horton will resolve our structural popping problem. 
Regards,
[redacted]

Dear [redacted], Although we appreciate the first Mutual Release form you provided dated 3/3/17,  there was a second Mutual Release form in which you also signed on the 3/20/17 releasing the amount of one thousand dollars. The reason you have been refunded one thousand dollars and not the one thousand, five hundred dollars, is because you only paid one thousand dollars.  Please note the attached documents siting this point. Unfortunately, with the first contract signed on 3/3/17, it was apparently realized as a mistake and one in which was amended via the newly signed Mutual Release form on 3/20/17.    We appreciate your diligence in this matter and thank you for your patience.

Complaint: [redacted]
I am rejecting this response because not all the areas have been repaired. The repair team left at a certain time since they still had two more projects to do the...

same day.We agreed to repair the flooring in the living area as I had tenants move into my house 2 days later and repair the areas in the hallway and dining room at a later time as this could be done easier after moving in.
Regards,
[redacted]

Thank you.D.R. Horton, Inc. (“DRH”) is in receipt of the above referenced complaint from Mr.[redacted] to the Revdex.com (“Revdex.com”). Mr. [redacted] closed escrow on [redacted], the (“Property”) on September 24, 2014. In Mr. [redacted]complaint, he indicates that...

per his purchase contract he was not issued a five-year certificatefrom a pest control company obligating them to retreat the Property should termites bediscovered within a five-year period from the date of original treatment. Please let this letterserve as DRH’s response to Mr. [redacted] complaint.The contract Mr. [redacted] signed with DRH for the purchase of the Property does state that“at closing, Seller will deliver to Buyer(s) a certificate from a pest control company obligatingthem to retreat the Property as many times as necessary to control such termites should termitesbe discovered at the property within a five-year period from the date of original treatment.” Mr.[redacted] was issued a certificate for one year of termite coverage for the Property at his closing.DRH will honor the commitment in the agreement for five years of termite coverage from theclose of escrow (September 24, 2014), at no cost to Mr. [redacted] should termites be discovered atthe Property within that period. DRH will work directly with Mr. [redacted] to provide him withreasonable written documentation of this commitment. DRH will rely on Mr. [redacted] to provideto DRH reasonable notice of, and professional inspection reports documenting, termite problemsat Property, if any should arise.

I  have spoken with Mr. [redacted] already regarding his home.  He closed on his [redacted] Home in 1992.  I explained to him that he was outside of his one year builders warranty and his 10 year structural warranty as well.  He asked me what he was really trying to find out is who was...

the owner of [redacted] Homes, what was the owners name, I informed him that I did not know.  He said that he would find out from public records.   He asked me if D.R. Horton purchased [redacted] Homes, I told him yes they did.    I again explained to him that he was outside of his one year builders warranty which was offered to him by [redacted], and outside the 2/10 Structural Warranty through RWC.

Please consult your warranty packet provided at the closing of your home, which will provide the various levels of warranty coverage for your home.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...

determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
The acceptance of the response is contingent on completion of ALL issues and repairs promised months ago. I am tired of the "BS" from DR Horton.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
It is Thursday June 16th, 2016. I did not receive a check yesterday. I did receive an email from [redacted] on the 13th at 2:41 pm that the check would go in the 14th's mail and that she had it in her hands. I don't know why it didn't go out the 13th nor why it wasn't received by the 15th as promised. If check is received today then issue is resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
We have not spoken to anyone from dr horton, nor have they been to our property.  Considering its only may 2, im not sure how we could have received information for a warranty on 5.17.