D.R. Horton America's Builder

We have spoken with the homeowner on several occasions within the last week She confirmed that there are no matters on her home requiring repair Her remaining concerns relate to past events – communications during construction process and timing of closing relative to expectations We are unable to change this past issues but have concentrated on addressing current concerns to provide this homeowner with the best customer service and satisfaction possible going forward Thank You, [redacted] Customer Service Manager DR Horton, Birmingham [redacted] ***

D.RHorton will be reviewing the customers unresolved warranty issues that are currently pendingHowever in regards to the customer’s request for additional landscape repairs, the request has been deniedThe items the owner is requesting for the landscape is not covered by warrantyWe have requested discovery items and back up emails or items in writing from any promises from previous employeesThis to date has not been receivedThe customer has signed off all closing paperwork and also has accepted the landscapeD.RHorton will not be revisiting the landscape request as we have advised the customer many times, due to no previous pre-closing back up on verbal promisesWe are not liable for verbal promises or actions and these requests are not covered under the RWC coverage levelWe will make contact with the customer within the next business days to schedule any remaining repairs for true warranty items

In response to Revdex.com Complaint [redacted] : homeowners request was completed on 05/10/16- please see attached picturesThank you, D.RHORTON America’s Builder

The pond next to the resident’s property is in common open space and is being constructed in accordance with the City of Charlotte standardsOur timelines are subject to the City of Charlotte’s review and approval of the pond which is we are currently waiting on The pond work is substantially complete except for the final plantingsWe will install the plants at the appropriate time immediately after the City’s approvalAfter completion, the pond will be maintained by the HOA Hope this helps – have a great weekend! Thank you, [redacted] Customer Service Manager- Carolinas Division

I have talked with this customer He is good and all is taken care of

Please accept this correspondence as D.RHorton, Inc.’s reply to the Revdex.com with regardto the above-referenced complaint.Upon receive the complaint we generated a service request for the homeOur Field Representative, ***Keating, met with homeowner, February 9, We have completed some of the items from the servicerequestMr [redacted] will provide us with availability dates to reschedule an appointment for pending items.We appreciate the opportunity given to look into and ultimately address our homeowner’s concern andwill provide an update once all items have been completed.Should you have any further questions, please feel free to contact us

Complaint: [redacted] I am rejecting this response because: DR Horton declined my proposalI want to examine their response is leagally right.Please let me konw what I can do for the next step to examine/investigate inside the Revdex.com and/or outside Revdex.comThank you Regards, [redacted] ***

Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Better BusinessBureau (“Revdex.com”) with regard to the customer communication sent following our response to the above referenced complaintI again apologize for the difficulties [redacted] feels he has encountered while attempting to resolve his concernsI assure you that DRH strives to provide quality service.It is my understanding the division remains in direct communication with [redacted] and is working to reach resolution to all of his requests.I appreciate the Revdex.com providing me with an opportunity to respond to [redacted] ’s complaint andits attention to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The builder has not yet reach out to me concerning the delivery date of the fridge yet Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: D R Horton did the repairs to this house and since you refuse to correct the warranty issues I'll see you in court Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I still have items pending that have not been addressedThe window in the kitchen has not been replaced, its been two weeks since I was informed the wrong item had been received.The matter with the rock wall is still pending, the survey that was performed did not satisfy the matter with the height and the footing.The refrigeration units were replaced however there are still some items left to discuss, this sub contractor failed to meet at the set time and date once again, I will set another appointmentThe second floor repair was poorly done and has to be looked at once more.The roof repair has not been completed and I have not heard from anyone on when that will be completed

The Area Construction Manager had [redacted] roofing out to Mrs [redacted] property on two occasionsThe 1st trip resulted in the pump jack holes being filled, on the 2nd trip the roof and flashing were inspected from the outside which resulted with no action Mrs [redacted] will be contacted in order to inspect the attic ceiling [redacted] Area Construction Manager [redacted] D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Providing someone does meet with me by August 26th Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Claiming a rider mower from a lawn service "caused damage" to the swales on the sides of the house and is responsible for drainage issues is a disgenious response, as this is a standard response issued by DR Horton against multiple homeowners in this developmentMore important, my back yard -- WHICH WAS NOT ADDRESSED AT ALL -- also showed unacceptable significant pooling of water which was due to poor grading (which has nothing to do with rider mowers.) Twice DR Horton had surveyors come out to mark my property with orange paint, and twice no further action was ever undertakenI have kept correspondence from [redacted] which acknowledges such a problem, and he promises that I just need to be patient, but "I am on the list" to have it rectifiedHis last statement to me was in this month, May -- of 2015! Please show me how I can forward these emails to youFinally, I filed through DR Horton Home Warranty Protocol my concerns about poor property drainage within the first year of my residenceDue to problems with their grading contractor, they responded, theough [redacted] that this was going "to takeWhile to fix." It seems if DR Horton drags such issues on betond the month warranty, than they no longer feel a reaponsibility for legitimate homeowner concernsPlease tell me how I can send such emails from them which will show they have decided to abandon this issue.thank you[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.WO# 2429478-(SUBMITTED 5/4/15) Kitchen Island Granite – I was told that they will attempt to fix this, but if in attempt to fix it if it breaks then I may have to wait weeks for new piece to arrive and I cannot afford to be without kitchen for weeks.WO# 2430804-(SUBMITTED 5/6/15) Roof Noise: Almost every day and night we hear this noise, in fact, I have sent them recording of noiseThey have something loose and need to address it.Also, they had me fix a leak in backyard and fault clearly was theirs as they had left one of the irrigation pipe ungluedI would like to be compensated for thatThis happened after my complaint to Revdex.com but was related to line where low pressure in irrigation was mentioned in my original complaint to Revdex.com.You can see their attitude in these repliesOnce they have solved above three concerns they can close the case Regards, [redacted] ***

We met with this customer on last Thursday I met with an engineer there yesterday to see what he suggest regarding this We will be calling this customer today to let him know what the engineer suggested We are working with this customer to come up with a resolution Thanks [redacted]

Response for Revdex.com: I apologize for any misunderstanding in this transaction with the [redacted] When buyers entered into contract on 4/23/in Reserve at Klein, they signed the contract electronically Once contract is signed electronically, buyer receives the signed contract electronically in their personal email If any buyer ever requests a hard copy, we are more than happy to print one for them When buyers 1st prequalified with [redacted] , they were notified that they would need to enter into [redacted] Homebuyer Credit Assistance (HBC) for days in order to get their credit score up in order to purchase the home they were on contract for After further investigation into their credit situation [redacted] recommended that buyer needed to have more time in the HBC program .could take up to months [redacted] notified buyer of situation Buyer then contacted [redacted] on May 13th, using profanity and screaming on a voicemail message stating they wanted to cancel and wanted their money back At that time [redacted] uploaded the cancellation form that was in turn electronically sent to buyer (please see attached) To date, the termination has not been signedWe prefer buyers signature on cancellation of a legal binding contract Also, per the attached termination form, it states refunds could take up to 6-weeks I’m sorry the agreement did not go as planned We would love the [redacted] ’s to be able to purchase a home from DR Horton and to be happy! I will use this Revdex.com complaint as proof of termination and expedite refund of their earnest money Please let me know if you need anything further from me Director of Sales-North Division

Please accept this correspondence as D.RHorton, Inc.’s follow up reply to the Revdex.comwith regard to the above-referenced complaint.We are currently in the process of addressing our homeowner’s concernsOur Customer ServiceManager, [redacted] recently met with the homeowner on Thursday, August 27th to discuss the continuedconcernsMr [redacted] has and will continue be in contact with the homeowner throughout the process untilcompletion of the repairsAn update will be sent once we have completed addressing all concerns.Should you have any further questions, please feel free to contact us

Complaint: [redacted] I am rejecting this response because: [redacted] has yet to finish doing the repair in my home, they have completed only retouching the sheet rock and painting over the wet spots from the leak however I have had the flooring company come to my home now twice as of today August 18th and based on what my mother has told me they have not replaced any of the flooringI have not received a call from no one from the warranty department giving me an update on to what is going to be done to my floorThe miscommunication is unacceptable and having to have people come to my home on something that should have been taking care of a lot sooner is unfortunate Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.My position remains with the carpet, replace what got damaged, you will not remove carpet from one room to put in another It's been two months since the flooding of my home and I haven't heard a word from you since the leak was fixedThe carpet is one thing, however there are far more issues here that must be dealt withSheet rock in the kitchen, kitchen cabinets, kitchen flooring, and the molding that got damaged in the kitchenYou continue to go back and forth talking about my carpet when that is the least of the repairs that need to be doneIf you need to inspect my carpet or any or part of my home all you have to do is contact me and make an appointmentI've contacted your office in FtWorth, the office in Conyers GA, and also your regional warranty manager, no one has called me backThis incident took place two months ago and my home is still in the same conditionYou are saying yourself that you're afraid the carpet is not going to match, well I feel the same way about it not matching in my formal living room I've had enough issues with Crown fixing things already and I'm not about to allow you to caused additional problemsBring in new carpet and replace what got damaged and repair the rest of the damage done to my home due to your negligence Regards, [redacted] ***