D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10985873, and have determined that this does not resolve my dispute.
As has been a historic trait of emerald homes, the response is false.  Garage door is still damaged and requires 2 replacement panels for past 4 months, walk thru item.  The driveway continues to have large multi inch wide cracks where the concrete was improperly poured around drainage tube.  The concrete driveway continues to have several low spots that collect and retain 8 inches of water that do not drain, requires person to have rubber boots to avoid soaking feet when exiting auto's.  Finally, the home still continues to have flooding of all shrub areas, with over a foot of water covering the patio and damaging the concrete and bricking of the home.  Many of the small no cost items of touching up paint and replacement of chipped tiles have been repaired within last two weeks, items of any cost or effort to repair have not been repaired!
Regards,
[redacted]

We are currently working on a drainage issue for this development and have informed the homeowner that the repair is slated at a developer level for this month.  Upon completion of the drainage swale, we will be making repairs to customer lots and landscape.   Thank you,   [redacted]...

[redacted]

I have reached out to Ms[redacted] today for an appt with us and [redacted] on Thursday, September 3rd.  I am waiting her confirmation for the appt.   [redacted] had to replace her floors right after she moved into the home, and now it appears that the glue has failed on...

her new floors.  [redacted] has offered to upgrade her flooring at no cost to her of course for her inconveniences.   We are trying to schedule this appt in hopes to bring closure to her issue regarding her floors.   Her and her neighbor have experienced the same problem, she is wanting the meeting to be with them together.  We have proposed for the meeting regarding her home to take place at her home so everyone involved can assess the issue she is having.   Thanks [redacted]

Our Customer Service Manager, [redacted], met with the homeowner along with a representative from [redacted].  Being that the homeowner proceeded with repairs prior to reaching out to us for assistance we can’t fully determine what the issues were.  Therefore we reviewed the invoice...

from Mr. Sparky, and the work that was noted as being done was estimated to cost $1,000 through our contractor [redacted]. We offered to reimburse the homeowners our cost of $1,000 as well as adding ceiling fans throughout the home as a goodwill gesture.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
several items were adjusted  today which  pleases  me but  not  everything ....the power wash  of the  siding didnt  work because  the labor crew ( painters  I assume ) have  splashed  something  onto the siding that will not  power wash away----this will need to be re-painted........and  the power wash person could not remove the substances  on the  bricks and  the power wash person said  the  brick people will have to use a wire brush  to  remedy  this...........so in essence  the power wash person is thru  BUT  he couldnt accomplish 2 of the 3 areas of concern  so  that  item is still open and  Horton will have to scheduled re-painting and  a brick person.........irrigation  people and  floor cleaning team are due  Monday afternoon............I have  not received word  about  the  painting of the siding and the  brick scrubbing yet  nor have  I been advised of their intents to remedy the standing water in the  back yard and side yard.

[redacted]   If you feel that you may have a Major Structural Defect you may file a claim with Residential Warranty Company. I have included instructions for filing a claim with the  warranty company that manages the 10 year structural warranty.   Your home has a 10 Year Written...

Limited Warranty provided by DR Horton and administered through Residential Warranty Company, “RWC”. The structural warranty for your home is in effect until 3/13/2019.  The Limited Warranty book provided by Residential Warranty Company outlines the Warranty and the Performance Standards for your home. If you feel that you may have a structural issue with your home and wish to file a claim you will need contact your third party warranty company, Residential Warranty Company (“RWC”).  Your request must reference the Limited Warranty section and subsection under which you believe your item to be covered.  If you do not have a copy of the warranty booklet and/or the validation sticker you will need to contact RWC for them.   Your letter to RWC must be in writing and mailed via certified mail, return receipt requested, to Residential Warranty Company, Attn: Warranty Resolution Department, [redacted]  Make sure to include your name, address, daytime phone number and the reason for your request. If you have additional questions please contact RWC at [redacted]   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
This is no response to all of all my time wasted and the awful craftsmanship.  The builder is completely unacceptable.  There are several issues.  If anyone read my letter it clearly stated everything.  When am I going to get compensated for all my time off work to deal the incompetence and carelessness.  There still are holes in ceiling lanai.  Paint all over lanai glass door.  Cracked tile.  Cracks in ceiling.  Hurricane bolts cemented in ,unaccessable.  Bathroom counters carelessly scratched deep.  This is all more awful issues not even dealt with yet.  I have spent countless hours of my time and still have tons of issues.  When do I get compensated and stuff resolved.   There response was not even answering and concerns.  The only issue somewhat addressed was they are gonna finally fix the incorrectly installed microwave.  After taking it in and out three time ruining the cabinets they finally understood.  They are installing microwaves so that owners can't even change the filters in them.  Unbelievable,  besides steaming all over the above cabinets.I want answers from them.  No one seems to care.  The company so big no one cares anymore is my guess.  This was the worst choice I ever made.   Many of the other owners agree and have tons of issues too.    
Regards,
[redacted]

The customer is encouraged to submit their 11-month warranty repair request via the warranty system if any unresolved items remain.

We have met with the buyer and will be repairing the deck.

Please accept this correspondence as D.R. Horton, Inc.’s follow up reply to the Revdex.comwith regard to the above-referenced complaint.We are currently in the process of addressing our homeowner’s concerns. Our Customer ServiceManager, [redacted] recently met with the homeowner on...

Thursday, August 27th to discuss the continuedconcerns. Mr. [redacted] has and will continue be in contact with the homeowner throughout the process untilcompletion of the repairs. An update will be sent once we have completed addressing all concerns.Should you have any further questions, please feel free to contact us.

Good morning!  In reference to the above complaint, the sprinkler system has been repaired, but I have just been informed that the homeowner has concerns with additional grading they feel is incorrect on their home.  We are contacting today and scheduling a customer service...

representative to meet with them and address the issue of a French drain.  The landscaping and sprinkler system issues have been resolved.  Thank you, [redacted]Customer Service Manager- Carolinas Division[redacted]   Thank you,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Lame response from business! Hopefully our complaint can deter present and future customers from closing on their homes prior to trusting their dishonest employees who lack integrity.  If we can get at least one potential customer to reconsider their purchase or delaying their purchase we will be satisfied.  Hopefully this will cause the business to lose much more money than they would have had to use to repair our our lawn and replace our dead sod/tree and shrubs.  At this stage we would not recommend business to friends or associates due to our issues with landscaping and poor resolution efforts.  I have been attempting to do the repairs on my own and have found the following items under the dead sod ( metal pipes, bottles, bricks, wooden 2x4's and large rocks over six inches in length. by.  Our displeasure will be emphaticacally highlighted on our customer satisfaction survey. Thank you for the opportunity to respond and post our dissatisfaction.
Regards,
[redacted]

Our Warranty tech is working with the customer to resolve these issues. H/o agreed they need to level off 4 square ft of the additional bark they added (grading issue), also they agreed to add gutter/down spout in this corner to better direct water which was the major issue here. We have also...

scheduled appointments with the customer for a stucco and paint issue not mentioned here that we will be taking care of. We consider this matter closed.   [redacted]

Ms. [redacted] I have investigated the complaint regarding a water leak that flooded your laundry.  What I have found is the following;   1)      We received notice on 01/27/16 from you indicating a water leak in your laundry room. 2)      We...

sent [redacted] out on that day to check the water leak and they did not find a plumbing leak. 3)      [redacted] said when they arrived, water was spraying all over the area from the washing machine water line.  They said whoever installed the washing machine cross threaded the water line. 4)      We also had sent [redacted] out to the house and when they got there, holes in the drywall from another vendor had been cut to remove the water.  Nothing was done. 5)      DR Horton does not have any record of any other water leaks or water damage on 01/08/16 or anything after that date up to 01/27/16.  The only warranty requests after 01/27/16 were regarding the garage door.   After a discussion with management and this information, we do not believe the cause of the water leak was the responsibility of DR Horton but of the person(s) who installed the washing machine.  The RWC Limited Warranty in Section II.E.1g specifically excludes,  “Loss or damage caused by materials or work supplied by anyone other than your builder or its employees, agents or subcontractors.”.    Thank You,     [redacted] Customer Service Manager [redacted]

An area warranty manager is actively working with the customer regarding their concern.

A Service Manager met with the homeowner yesterday.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below." DR Horton has requested to repair or replace the effected window as per the warranty agreement"The original window that was installed can not be replaced, it needs to be replaced.We were told by DR Horton that they "only" deal with [redacted] Windows.The situation with [redacted] has already been explained and in the original complaint.The window that was delivered by [redacted] is NOT acceptable nor is it protected with a warranty. No one from [redacted] has tried to reach out to the owners about the expired window warranty.The owners have given DR Horton TWO years to resolve this issue and to keep saying what can not be done is not any type of resolution.DR Horton is still not taking responsibility nor trying "resolve" anything.If [redacted] is the only window company that a big company like DR Horton has a "contract" with, then DR Horton is NOT offering a solution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Unfortunately [redacted] (builder) is lacking integrity and their response is full of false statements.  [redacted]/Dr Horton has made little attempt to resolve both walk thru items and 60 day list.  I work from home and implications I am not home for repairs is a direct lie.  [redacted] builds a poor quality home, their subs do not care and often create more problems than resolving, when they occasional show up for a repair.  Wes and the [redacted] Dr Horton team should be ashamed of their response, the lack of concern, or attempt to fix problems.  They have no direct employed repair resources and completely rely of their subs, which often employ child labor, and have no interest in spending their time on a repair.  I have over 40 items needing repair or resolution, all documented, all received by [redacted] for months.  The flooded landscape areas with most shrubs dead is one of 40 items.  [redacted] Dr Horton is a "sloppy" builder with no integrity, avoid at all costs.  I had a handshake promise from the sales person, [redacted] that walk thru items would be resolved in a timely manner, over 90 days later, more than half the list unresolved.  I have also tried to just receive parts or paint, to do the work myself, and that does not work.  Assume they do want to spend a few dollars even when the home owner will perform the work.Avoid this builder at all cost - not worth the investment - no integrity!Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], while we accept DR Horton proposal we would like to reserve the right resubmit or reopen this complaint. Since after reviewing with DR Horton's Construction Director it will take at least 2 weeks to investigate the construction specs to determine a possible solution.  Sorry I am not optimistic the DR Horton will resolve our structural popping problem. 
Regards,
[redacted]

Here is our response……   HVAC units are covered by the Manufacturer’s Warranty, Not the Home warranty as this was not an installation issue….. The manufacturer, in this case [redacted] clearly states in their warranty, that it does not cover “Labor or other costs incurred for diagnosing,...

repairing, removing, installing, shipping, servicing or handling of either defective parts or replacement parts or new units.”  The customer clearly states that [redacted] will cover the parts as they state in their warranty.   We consider this matter closed.   [redacted]