Driver Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com Corporate OfficeLa Posada DriveAustin, TX 78752Re: [redacted] Dear Ms [redacted] , [redacted] purchased Driver Support with Active Optimization on September 12, 2015, BetweenSeptember 12, and November 3, 2015, [redacted] successfully installed drivers and installedthe software on different computers, in which he used all the licenses he purchasedOn November 9,2015, the customer disputed his purchase of Driver Support with his bankDriver Support submitted tothe customer's bank documentation showing [redacted] agreeing to the terms and conditions of thepurchase and refund policyProof was also submitted that Ski Miedema has used the software and allthe licenses associated with his purchasePlease contact me if you have any additional questions.Sincerely, [redacted] VP of Operations [redacted]

we will mail the customer a refund check but will not give them free service for another yearCheck will be mailed in the next few days

Complaint: [redacted] I am rejecting this response because: You caused the problem by preventing the [redacted] software from installing You forced me to agree to your supposed fix What it did was message up the network settings so I couldn't finish installing the printer softwareI had to have an [redacted] licensed technician fix the problemThat is why the cost is $ Regards, [redacted]

REfund has been issued back to your credit card, please allow to business days for credit to post to your account thank you support

we have sent a refund through Please allow to business days for credit to post back to your account thank you support

We have issued refunds for the invoices dated back to Feb Our credit card processor does not allow us to refund anything older than months.WE are showing the the customer purchased our service back in Aug and has downloaded drivers to update their computer, and has used our Active Optimizaiton software.thank you support

Complaint: [redacted] I am rejecting this response because:I did not call to cancel, for when I originally was setting this up, I then seen that it was going to be $per month, so I backed out erasing all information on this driver supportand hit cancelI did notice a fee for January, I contact them with no regards to my issueThen when Feburary 10th came along they had taken another $out for February, I then sent them a message again with no regard, I then told them that some one needed to call me regarding this matter, because at this time I had two bank over drafts taken out of of account for $eachThe lady I was talking with was not helping at all, I then told them I was going to contact the Revdex.comThis company had a pop up on my computer that I need to update my driver, this was not true, and I am not sure how they got into my computer to have this pop up, making think that I needed their service Regards, [redacted]

we refunding all charges and are checking into why refunds were not processed as earlier requested

we have sent a refund through Please allow to business days for credit to post back to your accountthank you support

We will refund the purchase, please allow to business days for credit to post back to your card

Complaint: [redacted] I am rejecting this response because:In my original email to this company and my complaint to the Revdex.com, I asked for a check to be sent to the mailing address provided.A credit card not being on file does not have anything to do with a refundAnd, in fact, because of improper charges by companies such as yours and the Yahoo hacks, the credit card had to be changed several times Regards, [redacted] ***

Please read our *** [redacted] Disclaimer of Damages EXCEPT AS EXPRESSLY PROVIDED BY SECTION OF THIS AGREEMENT, [redacted] DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO THE SOFTWARE, MEDIA AND ANY OTHER SUBJECT MATTER OF THIS AGREEMENT, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTY OF NONINFRINGEMENT [redacted] DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREESome jurisdictions do not allow limitations on an implied warranty, so the above limitations may not apply to youYou may have other rights that vary from jurisdiction to jurisdictionLimitation of Liability SOME STATES AND COUNTRIES, INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA, DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOUTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, AND NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY:(A) IN NO EVENT WILL [redacted] OR ITS LICENSORS HAVE ANY LIABILITY OR RESPONSIBILITY TO YOU WHATSOEVER FOR ANY DEFECT, MALFUNCTION, DAMAGE, OR LOSS, RESULTING FROM YOUR INSTALLATION OR USE OF THIRD PARTY SOFTWARE, HARDWARE, EQUIPMENT, PERIPHERALS, OR OTHER PRODUCTS, INCLUDING BUT NOT LIMITED TO, CONTENT UPDATES, DRIVERS OR OTHER FILES RECEIVED FROM ANY THIRD PARTY (COLLECTIVELY, “THIRD PARTY PRODUCTS”), RECEIVED IN CONNECTION WITH YOUR (OR ANY THIRD PARTY’S) USE OF THE SOFTWAREALL WARRANTIES AND OBLIGATIONS OF THIRD PARTIES IN CONNECTION WITH THIRD PARTY PRODUCTS ARE OUTSIDE THE SCOPE OF THIS AGREEMENT AND MUST BE ADDRESSED UNDER A SEPARATE AGREEMENT BETWEEN YOU AND SUCH THIRD PARTIES.(B) IN NO EVENT WILL [redacted] OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, PUNITIVE, INDIRECT OR SIMILAR DAMAGES, INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF [redacted] HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.(C) IN NO EVENT WILL [redacted] ’s OR ITS LICENSORS’ LIABILITY EXCEED THE PURCHASE PRICE OF THE SOFTWARETHE DISCLAIMERS AND LIMITATIONS SET FORTH ABOVE APPLY REGARDLESS OF WHETHER YOU ACCEPT THE SOFTWARETaxes

Complaint: [redacted] I am rejecting this response because: I also received an email from Driver Support today after my Revdex.com complaintTheir email states the refund will take up to days That is what I was told at the beginning of January and I still don't have itAnother days is a month and that is not acceptable Regards, [redacted]

REfund has been issued back to your credit card, please allow to business days for credit to post to your accountthank you support

we have issued a refund back to the customer, please allow to business days for credit to post support

Your account has already been refunded, please check you visa account

Complaint: [redacted] I am rejecting this response because: I want my money back, no questions asked, I told you this the other day Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

we will mail a check to the below address [redacted] ***