Driver Support

we have now refund all charges

a refund has been issued back to your paypal account thank you support

Complaint: [redacted] I am rejecting this response because:I received email stating you were told by Driver Support that my refund had already been received and to check my bank accountI have informed Driver Support that they made deductions of $each - one on 12/28/and another on 1/26/The one from 12/has never been creditedThey still owe me $And I have checked my account today 2/and there is no credit from Driver Support Regards, [redacted]

we have sent a refund back to their paypal today for $ thank you support

We will refund the last two charges through your credit card but the other two we will have to mail you a paper check because they are too old to process through our credit card processorWe will mail you a check for $ to the address you provide to Revdex.comthank you support

Complaint: ***
I am rejecting this response because:This company did not have my permission to take $out of my account twice, how many people has this happened to that they have gotten away withThey named off a computer that the downloads were made to, which is not my computerI will send a picture of my computerI am not signing off on this until the bank charges are refunded to my accountAs for the pop up telling me that my drivers needed to be updated, I would like to know how they can get by with doing this when I am on my computer! I backed out when I seen that they wanted$a month, taking all of my information off and backed out of this program!
Regards,
*** ***

October 28, *** ***
Revdex.com Corporate OfficeLa Posada DriveAustin, TX Re:***
Dear Ms***,We received and replied to emails from this customer on 10/21/and 10/22/In addition, wehave emailed and called the customer to
provide detailed instructions on how to uninstall the software.Our software does not prohibit the use of any device or USB device on a customer's computer in orderto obtain paymentOur software does not update drivers unless the customer has paid for serviceOursoftware has not modified anything on this customer's computerOur software provides a diagnostic ofdevices with out of date drivers and recommends our service to update those drivers.Sincerely,
*** ***Chief Financial Officer** *** *** *** ** ***www.driversupportcom*** ***

your account was refund on 2/8/

your account t is still active until 9/6/2018. YOu may have some software on you computer that is erasing our software. I will email you your key and a download link. thank you support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

we will refunded the transaction. Please allow to business days for credit to post back to your account
thank you *** ***

The reason that we could not find your account a first is because there was a different email used to purchased our software The email that was used was ***. Is this your email address also? We will mail you a check for the addition amount of $59.94. Is the address on this complaint the one you would like the check mailed?

We have issued a refund for $and close your account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The only mistake I made was purchasing Driver Support on 9-12-and immediately had it removed. In this last letter, *** *** now talks about installing it back on 2-24-2014. I did not activate anything on any computer. As to what he is saying about any other computer except my HP Envy one, I don't have a clue. Also, I do not have AMD Graphics, HP Realtek Card Reader, or HP Intel Chipset, or a Brother MFC-J615W Printer. Any scaning I do is from my Norton Security which should not be using any outside source to review the security on my system. I also resent the fact that even after repeated times that I say I DO NOT WANT YOUR PRODUCT, that this company keeps coming back with pure fabrification of what I supposedly did with it on equipment I do not own or use. Why would a reputable company not refund the money when a customer does not use their product? I feel like I am in a peeing contest that seems to favor what are unknown activities??? of a business over the naïve consumer.
Regards,
*** ***

we have issued a refund back to the customer, please allow to business days for credit to post. support

We have refunded the Aug and Sept payments, please allow to business days for credits to post on your account

we will refunded the transaction. Please allow to business days for credit to post back to your account. thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The company owes $100.98. They need to refund the amount that *** charged to fix the problem that this company created.
Regards,
*** ***