Driver Support

Complaint: ***
I am rejecting this response because: Evidently someone broke into my computer and installed software on their computers. I only have one computer, not 3. And I have NEVER installed a driver of any kind after I declined and had my tech guy remove any software connected with Driver Support. Also, my dispute was with the credit card company, not a bank. Could Mr*** have a "canned response" which he uses against all of his complainants because what he says in his response certainly doesn't match the number of computers I have and I believe I know when I install something and there is no way I installed four drivers even on one computer? He hangs his response heavily on his purchase and refund policy, not customer satisfaction or performance for which their is NONE,
Regards,
*** ***

Dear Revdex.com,*** *** was refunded on June 9th,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There were debits of $- one on 12/28/and one on 1/30/I have received a credit for the January debitI have NOT received a credit for the December debitI have checked my account today 2/and a credit for December is not received.
Regards,
*** ***

REfund has been issued, please to business days for credit to post

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

we will refund all charges

We have refunded your account, please allow to business days for credit to post

refund will be issued

We have refunded both purchases, but cannot be responsible for any issues you have with your bank

Complaint: ***
I am rejecting this response because: Had I purchased anything at all its only for a one time agreement and not to be continued as a subscription of any sort. If I had an accountable purchase, why did these employees, *** and ***, BOTH failed to locate any records of me purchasing anything and I not receiving updates known by meI also absolutely never allow any entity to perform any automatic purchasesI also believe the people I had spoken with are not real and made fake names because of their dishonestyThis company is a scam. The six driver downloads they claim has not happened as they stateI have not benefited from any downloads from Driver Support
Regards,
*** ***

He bought years of service in 2012. When he renewed he was only able to get one year of service on 05/08/and renewed on 05/07/2016. Then when he was up for renewal on we moved him to recurring starting on 05/08/2017. He had two months of recurring before he
cancelled. He also made another purchase of recurring Driver Support and cancelled that as well. We refunded him for his duplicate subscription purchase on 07/05/ He's downloaded drivers and had made scans on multiple machines which he’s used his licenses on besides his term purchase expiring. thank you support

refund was issued back to your paypal account on Feb 16, 2017. Please check your paypal account again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, providing that the refund actually appears in my bank account in the allotted time
Regards,
*** ***

October 28, 2015*** ***Revdex.com Corporate OfficeLa Posada DriveAustin, TX 78752Re:***Dear Ms***,We received and replied to emails from this customer on 10/21/and 10/22/In addition, wehave emailed and called the customer to provide detailed instructions on how to
uninstall the software.Our software does not prohibit the use of any device or USB device on a customer's computer in orderto obtain paymentOur software does not update drivers unless the customer has paid for serviceOursoftware has not modified anything on this customer's computerOur software provides a diagnostic ofdevices with out of date drivers and recommends our service to update those drivers.Sincerely,*** ***Chief Financial Officer** *** *** *** ** ***www.driversupportcom*** ***

We are sorry but will cannot refund a purchase that is years old. We not longer have any of your credit card information

The customer call on Feb and wanted to cancell the service. We refunded the customer on Feb for the Feb purchase and have also now refunded the original Janunary purhcase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have issued refunds for the invoices dated back to Feb 2017.  Our credit card processor does not allow us to refund anything older than 4 months.WE are showing the the customer purchased our service back in Aug  16 and has downloaded 6 drivers to update their computer,  and has...

used our Active Optimizaiton software.thank you  support