DriveTime

May 29, 2015

text-align: justify;"> 
[redacted]

[redacted] 
 
Re: Complaint # [redacted]
 
Dear Ms. [redacted],
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns
 
On July 31, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 [redacted] XC90. Our customer opted to purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.
 
On October 28, 2014, our customer contacted [redacted] with engine mount and fuel pump concerns. She advised [redacted] that the vehicle was currently at an in-network repair facility being diagnosed.
 
On October 29, 2014, our customer contacted [redacted] to see if they had heard from the repair facility. [redacted] advised they had not, and that the repair facility where our customer’s vehicle was being diagnosed was no longer in-network. [redacted] referred our customer to an in-network repair facility, but no claim was ever filed regarding this matter.
 
On March 16, 2014, our customer contacted [redacted] with concerns about the rack and pinion. [redacted] advised that those parts would not be covered under the terms of the VSC. Our customer contacted DriveTime in regards to the rack and pinion.  We encouraged her to have an in-network repair facility call a claim into [redacted] so we could review options to assist with non-covered repairs. No claim was ever filed regarding this matter.
 
On May 11, 2015, our customer contacted [redacted] with drive axle concerns. [redacted] approved our customer to take the vehicle to an out-of-network repair facility for diagnosis, per DriveTime’s request.
 
On May 12, 2015, an out-of-network repair facility filed a claim with [redacted] for engine mounts, the front drive axle, the stabilizer link, the fuel filter, the turbo air hose duct, and other miscellaneous repairs. The front drive axle was approved under the terms of the VSC; however, the additional repairs were declined under the VSC.
 
On May 13, 14, and 15, 2015, DriveTime attempted to contact our customer regarding her non-covered repairs, but we were unable to reach her. We left messages for our customer encouraging her to contact us so we could address her concerns.
 
On May 18, 2015, our customer contacted DriveTime in response to the calls she had missed. We advised our customer that we would make a one-time exception to approve the stabilizer link and turbo air hose repairs, while our customer would be responsible for the other maintenance items and engine mounts. We also advised our customer that if she paid for the engine mount repairs out-of-pocket, we would offer up to two payment deferments after reviewing her paid receipts.
 
On May 19, 2015, DriveTime contacted [redacted] and approved the stabilizer link and turbo air hose repairs.
 
On May 20, 2015, our customer contacted DriveTime with concerns that not all the repairs were being covered. Our customer requested a follow up call from the Customer Relations department. We attempted to contact our customer to follow up with her, but were unsuccessful.
 
On May 21, 2015, our customer contacted DriveTime to discuss her non-covered repairs. Our customer stated she was unhappy with the assistance she had been offered. We advised our customer that beyond the repair exceptions we had already made, we would only be able to offer payment deferments if our customer paid out of pocket for the remainder of the repairs.
 
All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
 
On the Customer Delivery Checklist under “Important Reminder,” it is stated:
 
“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”
 
Additionally, on the Customer Delivery Checklist under “Maintenance Items,” it is stated:
 
“…These maintenance items are subject to replacement only upon failure of the component...”
 
Attached you will find this document for your reference.
 
On May 23, 26, and 28, 2015, we attempted to contact out customer to discuss her Revdex.com complaint. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On May 28, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform her of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at [redacted].
 
At this time, we are unable to accommodate our customer’s request for DriveTime to reimburse her for the total cost of her out-of-pocket repair expenses.  We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]
 
Sincerely,
 
[redacted].
DriveTime Customer Relations

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 17, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she...

purchased a 2012 Chrysler 200. Attached you will find the Simple Interest Retail Installment Contract for your reference.In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place regarding the manner that DriveTime reports to the credit bureaus. We have completed the necessary updates with Experian and Equifax, and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements to be completed with TransUnion within 30-60 days.We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.After a recent extensive review, we have determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure that DriveTime was in compliance with the Fair Credit Reporting Act ("FCRA").At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed or discharged bankruptcy. On June 29, 2015, we submitted for reinstatement of our customer’s trade line. This update should reflect on our customer’s credit reporting within 30-60 days. Our customer’s trade line has been updated with Experian and Equifax, and once we have completed our reporting to TransUnion, the updates will reflect with them as well.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On July 8, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at ###-###-#### to discuss any further concerns regarding this matter.We apologize for any confusion or inconvenience that this matter may have caused. As a goodwill gesture, DriveTime has applied $25.00 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn March 26, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she...

purchased a 2010 Chrysler Sebring. Attached you will find the Simple Interest Retail Installment Contract for your reference.In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with [redacted] and Equifax, and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements to be completed with TransUnion within 30-60 days.We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.On May 13, 2015, our customer contacted DriveTime’s Customer Service to inquire about the cease in her credit reporting. We advised our customer of the above information and advised her we had begun reporting again to [redacted] and [redacted]. At that time we had not begun updates with TransUnion. We informed our customer that we would submit a manual update to begin the reporting of her account.After further review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act.On May 14, 2015, our customer contacted DriveTime’s corporate offices to check on the status of her manual update. We informed our customer of the new information received about reporting accounts with previous bankruptcies.At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed or discharged bankruptcy. On June 11, 2015, DriveTime’s Customer Relations Department contacted our customer to inform her of this information. We advised our customer that we would reinstate her account to three major credit bureaus and this update would reflect on her reporting within 30- 60 days. Our customer informed us that she would not consider this matter resolved until the reinstatement of her account was complete.On July 13, 2015, we submitted for reinstatement of our customer’s trade line. We mailed our customer a credit rating letter which provides an overview of her account, including payment history.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Im requesting the debt be deleted off my file they sold me a lemon it still in the shop when the men came to repossess the car they told us the transmission were bad

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn July 1, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Chevrolet HHR. Our customer opted to purchase a 3 year/36,000 mile DriveCare Plus Protection Package. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Plus Protection Package for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the Customer Delivery Checklist under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing."On August 2, 2013, Aeverex became the administrator of our customer’s DriveCare Plus Protection Package.On March 10, 2014, a repair facility filed a repair claim with Aeverex. The repair facility reported repairs needed for a battery, HVAC control assembly, and the blend door. Aeverex approved the HVAC control assembly and the diagnostic fee for a total of $386.11.In October of 2014, DriveTime temporarily ceased and purged all credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus.Prior to the time of sale, our customer had a discharged Chapter 13 bankruptcy on her credit report. After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were unable to report accounts with previously filed bankruptcies to ensure no inaccurate reporting occurs. The change was also required to ensure DriveTime complies with Fair Credit Reporting Act guidelines.At this time, DriveTime has found a resolution to accurately report accounts that have had a previous discharged bankruptcy. We have recently updated our customer’s credit reporting with all three major credit bureaus. This update should reflect on our customer’s credit reporting within 30-60 days.On July 31, 2015, our customer contacted DriveTime Customer Relations to discuss her concerns. We informed her of the recent update of her credit reporting and encouraged her to take the vehicle to a repair facility to be diagnosed for her mechanical concerns. Once a claim is filed with Aeverex, we can determine if the repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistance.To date, no new repair claim has been filed with Aeverex. Without any new information, DriveTime is unable to accommodate our customer’s request.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On August 10, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at [redacted], to further address her concerns.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely,[redacted]DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ms.[redacted] counselor Mrs. [redacted] told her to build her credit after bankruptcy. Buying a vehicle is the best way to build credit.Why D.T. did not report Ms. [redacted] car payments July 2013-Oct,2014 over a year...No reporting was done? Why Ms. [redacted] was not sent information, about this serious system upgrade? What happened after the upgrade was done? Still no reports to credit Bureaus over a year.I would like to see the technical report results for the work to fix the issue with Drive Times system. How was your system impaired? This is negligent on Drive Times. Because Ms. [redacted] had a credit issue it seems Drive Time just did not seem to care about The Fair Credit Reporting for me. There was plenty of time before your system failed. I have had the vehicle for 2 years, D.T. never reported my payments. Why do I need another vehicle? These are the reasons.The heat never worked. For 2 years my child and I have suffered through some of the worst cold weather we have seen in recent years. My child has a serious health issue, and Ms.[redacted] has a handicap that cold makes it worst. We have blankets all over us to help us get to work and school. The blend door part doesn't work, so no heat. Cost at least $1000.00, warranty does not cover. I asked the dealer several months later when it got cold, he would not help me. Averex the warranty company says the company decides what is covered.How do you sell a car with no heat, and do your multi-point inspection. I need a safe vehicle for my child and I. Power Steering is in and out. To get all the problems fixed cost a lot for my new vehicle. $100.00 dianostic fee. Car door keep locking us out, check with On Star, they let us in. The vehicle was cleaned up and sold to me. Looks great but is the car from [redacted],There is no way DT made sure the car was in peak condition. I want a safe car for my family just like the CEO, and all staff.Repair To rectify my credit report from day 1 to credit bureaus, I mean accurate reporting, and proof that D.T. system was broken and why. Compensation to Ms. [redacted] for the suffering incurred. No human being should have to go through this, with a new car purchase.My child looks up to me as her mother, and she has suffered royally, and another winter is approaching. 25.00 is not a viable solution for the pain we have suffered. This is terrible.Ms[redacted]

Regards,

December 11, 2015RevDex.comPh.

(602) 212-2232Fax

(602) 263-0997  Re:

Complaint #[redacted]To Whom It

May Concern: Thank you for bringing

this matter to our attention. We appreciate the opportunity to address our

customer’s...

concerns.On October 20,

2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime

when she leased a 2006 Nissan Sentra. The vehicle came with a Vehicle Service

Contract for the life of the lease, administered by Aeverex. Attached you will

find the Simple Interest Retail Installment Contract and Vehicle Service

Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our

DriveTime inspection centers. Parts that fail inspection are replaced. However,

if a part is functioning at the time of inspection, there is no need to replace

it.Page one of the “Vehicle Delivery Checklist” under Important

Reminder, states: “Our focus in the multi-point inspection is primarily the safety and

reliability of your vehicle…Please ensure you are comfortable with the

condition of the vehicle prior to leasing.” Additionally, on page one of the “Vehicle Delivery Checklist” under

Maintenance Items, states: “…These maintenance items are subject to replacement only upon

failure of the component...” At the time of lease, our customer signed and reviewed the “Vehicle

Delivery Checklist.” Attached you will the Vehicle Delivery Checklist for

your review.On October 26,

2015, our customer contacted DriveTime and stated concerns with the vehicle’s

battery. Our customer was advised to contact Aeverex for an in-network repair

facility for diagnostic. On that same day,

our customer contacted Aeverex and stated mechanical concerns with the vehicle.

Aeverex advised our customer to take the vehicle into an in-network repair

facility for diagnostic. On November 23,

2015, our in-network repair facility filed a claim with Aeverex for the repair

of engine mounts, battery terminal ends, and radio. Aeverex advised our

customer that the repairs were approved under the terms of the Vehicle Service

Contract. On November 27,

2015, our customer contacted Aeverex and stated ongoing concerns with repairs

that were previously completed at our in-network repair facility. Aeverex

advised our customer to take the vehicle back to our in-network repair facility

for diagnostic. On December 1,

2015, our customer contacted Aeverex and stated that she was unable to get the

vehicle into the in-network repair facility due to needing the vehicle to get

to work. Aeverex advised our customer that they were unable to assist without a

new diagnostic on file. On that same day,

our customer contacted DriveTime and expressed her concerns with the check

engine light in the vehicle. DriveTime also advised our customer to take the

vehicle back to our in-network repair facility for diagnostic.  On December 4,

2015, DriveTime contacted our customer in an attempt to address her concerns

and reach an amicable resolution. We advised our customer that DriveTime would

make an exception to the Vehicle Service Contract and provide her with two days

of a direct bill rental vehicle once the vehicle is at our in-network repair

facility for diagnostic. On that same day,

our customer advised DriveTime that the vehicle has passed emissions testing.

In turn, DriveTime was able register the vehicle in the state of Arizona. Currently, there

have been no claims filed with Aeverex in regards to our customer’s mechanical

concerns with the vehicle. We encourage our customer to take the vehicle into

our in-network repair facility for diagnostic. Without any new information, DriveTime is unable to accommodate our

customer’s request to be placed into a different vehicle with us. We encourage

our customer to contact our Customer Relations department at 800-965-8043 for

further assistance. We apologize for

any confusion or inconvenience this matter may have caused. As a goodwill

gesture, DriveTime has sent a $25.00 American Express gift card to our

customer’s address on file. DriveTime

thanks the Revdex.com for their ongoing support. Should you have

any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, Diana C.DriveTime Customer

Relations

FL Revdex.com Complaint # [redacted]                    ...

                 

* Our customer states she was told she would be granted a modification due to out of pocket repairs.  Our customer also feels DriveTime has not been consistent with the modification eligibility. Desired Outcome: ·         Our customer would like DriveTime to receive clarification on her modification process and the status of her modification. Resolution: ·         $25.00 credit to principal balance previously applied to earlier complaint. Still reviewing account for possible assistance.

[redacted] November 25, 2015[redacted] RevDex.comPh. (602)

212-2232Fax (602)

263-0997  Re: Complaint # 1[redacted]Ms. [redacted]Thank you for

bringing this matter to our attention. We appreciate the opportunity to address

our...

customer’s concerns.On May 30, 2014, our

customer entered into a Simple Interest Retail Installment Contract with

DriveTime when he purchased a 2012 Dodge Avenger. Attached you will find the

Simple Interest Retail Installment Contract for your reference. In October 2014,

DriveTime temporarily ceased credit reporting to all three major credit bureau

agencies. This cease was due to required system enhancements taking place in

the manner DriveTime reports to the credit bureaus. We have completed the necessary

updates with Experian, Equifax, and TransUnion, and they have uploaded our

customers’ account information for public viewing. We understand the

importance of building and maintaining a credit score. We also understand the

importance of accurately reporting credit activity, and that is why DriveTime

has made the effort to complete these system enhancements. On June 15, 2015, our

customer filed for Chapter 7 bankruptcy. This bankruptcy was discharged on September

24, 2015.When one, or both,

parties on the loan file for bankruptcy, DriveTime ceases reporting the trade

line to all three (3) major credit bureaus. On November 11, 2015,

our customer contacted DriveTime and stated he wanted to voluntary surrender

the vehicle back to DriveTime. DriveTime advised our customer to take the

vehicle to the neared DriveTime sales lot. Our customer understood and possession

of the vehicle was released to DriveTime. We have made several

attempts to contact our customer and address his concerns. Attempts to reach

him have been unsuccessful but will continue in an attempt to reach an amicable

resolution. At this time, we are

unable to accommodate our customer’s request to refund him the payments made towards

his loan with DriveTime. We apologize for any

confusion or inconvenience this matter may have caused. As a goodwill gesture,

DriveTime has sent a $25.00 American Express gift card to our customer’s

address on file. We encourage him to contact our Customer Relations Department

at [redacted] to discuss his concerns.  DriveTime thanks the RevDex.coms for their ongoing support. Should you have any questions or

concerns, please contact us by calling us at [redacted] Sincerely, Diana C. DriveTimeCustomer Relations

February 15, 2016

justify;">
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint #[redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On January 15, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2005 Toyota Camry. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by [redacted] Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.
All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
Page one of the “Customer Delivery Checklist” under Important Reminder, states:
“Our focus of the multi-point point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”
Additionally, on page one of the “Customer Delivery Checklist” under Maintenance Items, states:
“…These maintenance items are subject to replacement only upon failure of the component...”
At the time of sale, our customer signed and dated the “Customer Delivery Checklist.” Attached you will the Customer Delivery Checklist for your review.
On that same day, our customer was provided a document titled Retail Purchase Agreement outlining the details of our Vehicle Return Program. On page 1, under Vehicle Return Program, it states:
“You will allow me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: 1) To the DriveTime dealership where I purchased it within five calendar days…”
Continued… (Full version provided to the Revdex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. ...

On April 8, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Chevrolet Colorado Pickup. The Simple Interest Retail Installment Contract has been attached for your review.
DriveTime offers several payment options for our customers’ convenience, including no and low cost options. For example, customers can sign up for recurring ACH (“AutoPay”) at no cost. Our customers are also able to make a payment over the phone, by text, or online with Western Union (“Speedpay”). Both options are processed by a third party vendor who charges a $4.50 convenience fee for every payment made, with the exception of the text-to-pay option. Our customers’ also have the option to make an in-person payment to DriveTime via a third party vendor who charges a convenience fee of $1.50-$2.00, depending on the location of the facility they visit (i.e., WalMart).
When our customers opt to make a payment via text, our third party vendor sends our customers a text message to the phone number that was provided to them at the time our customers opted to enroll. Our customers then reply to the message and submit a payment to our third party vendor who will then forward it to DriveTime, on their behalf. If our customers do not received a text prompting them to make a payment and advising them that a payment is due, they are unable to submit a payment via this service. DriveTime is currently in communication with our third party vendor to research our customer’s concerns and come to a resolution.  
At time of sale, our customer agreed to make 140 bi-weekly payments of $200.42 and 1 final payment of $199.78, beginning May 4, 2013.
Continued… (Full version provided to the RevDex.com)

January 28, 2016

justify;">
Revdex.com

Re: Complaint # [redacted]

Dear Ms. [redacted],

On April 11, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Ford Fusion. At time of sale, our customer agreed to make 140 bi-weekly payments of $161.15 and one final payment of $161.04 beginning May 8, 2015. Attached you will find the Simple Interest Retail Installment Contract for your reference.

On October 06, 2015, a normal bi-weekly payment of $161.15 became due.

On October 14, 2015, our customer contacted DriveTime in regard to a payment that she had made stating this was not reflecting on her account.

On November 2, 2015, DriveTime advised our customer that we were able to locate the online bill pay payment sent from her financial institution. We advised that the bill pay payment received reflected another customer account number and was applied to another account accordingly. As a result, we corrected our customer’s account for the payment to be processed to our customer’s account and reflect as received on October 6, 2015. During this time, our customer’s account did not accrue any late fees or negative reporting to the credit bureaus.

On December 26, 2015, our customer returned the vehicle to a DriveTime sales lot as a voluntary surrender. At that time, our customer’s account was updated to reflect as a charge-off voluntary surrender.

On January 25, 2016, we contacted our customer and came to an amicable resolution. We advised our customer that we would be unable to rescind the Simple Interest Retail Installment Contract. We discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concerns.

As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.

Sincerely,

DriveTime Customer Relations

February 11, 2016

Jasmine Hill
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # [redacted]

Ms. [redacted]

Thank you for bringing this matter our attention. We appreciate the opportunity to re-address our customer’s concerns.

Without any new information, DriveTime is unable to further assist our customer. We encourage our customer to contact our customer relations department at [redacted] if she has any additional concerns.

We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

Justin M.
DriveTime Customer Relations Department
Tell us why here...

June 24, 2016

justify;"> 
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On March 25, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2010 Honda Civic from DriveTime. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. 
We are currently attempting to contact our customer to obtain more information regarding their concerns, but have thus far been unsuccessful. We invite our customer to contact our Customer Relations department at [redacted]
DriveTime and Bridgecrest thank the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us at [redacted].
Thank you,
Jeremy N.
Customer Relations

On October 12, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Hyundai Sonata. The Contract was subsequently...

assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached you will find a copy of the Simple Interest Retail Installment Contract for your review.   On page 2 of the Simple Interest Retail Installment Contract, under subsection Finance Charges, it states:   “We will apply each payment first to the earned and unpaid part of the Finance Charge, and then to the unpaid balance owed under this Contract.”   Our customer is utilizing the one-time ACH method DriveTime offers through myaccount.bridgecrest.com. Using one-time ACH request that our customers input their banking information and authorize the one-time payment. When given inaccurate information, our systems will not be able to locate where the payment; showing the payment attempt as “unable to locate”. This has taken place on four occasions within the life of the loan. DriveTime is unable to obtain the banking information used for these individual payments to determine if it is an incorrect banking account number used.   At this time, DriveTime has not been able to make contact with our customer to discuss this matter further. We will continue our attempts until we reach a mutual understanding.   We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On January 15, 2014, our customer entered into a retail installment contract when he purchased a 2006 Ford Expedition. The vehicle came with a 3 year/36,000 mile limited...

warranty administered by Aeverex. Included you will find the retail installment contract and the limited warranty agreement for your reference.

We have been in contact with our customer and have reached an amicable resolution. As a goodwill gesture, we will credit our customer’s account $100.00 for non-covered repairs.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

Good Morning [redacted],I just got off the phone with Ms. [redacted] of an update from her bank.  On March 24, Ms. [redacted] and I did a three way call with her bank. We provide a reference number from our bank, indicating we refunded her funds to her bank. The bank needed to do further research on their end.  Today, Ms. [redacted] informed me her bank located the funds, $1,000, that we had credited to her account in mid-February.  I advised Ms. [redacted] that I would notify the Revdex.com that we resolved this matter. Thank you,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On February 19, 2014, our customer entered into a retail installment contract when she purchased a 2012 Chevrolet Malibu. The retail installment contract is attached for...

your reference.

DriveTime understands the frustration caused by the inability to produce permanent tags for our customer’s vehicle. An unforeseen title discrepancy has caused a delay in this process. At this time, we have rectified the title issue and are currently applying for permanent tags.

On April 21, 2014, we contacted our customer to address her concerns. During our conversation, we informed our customer we are providing her with a new 30-day temporary tag. Our customer will be furnished with a permanent tag before the temporary tag expires. As a goodwill gesture, DriveTime has have applied a one-payment credit to our customer’s account in the amount of $229.01. Our customer agrees that we have reached an amicable resolution.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On May 3, 2014, our customer entered into a Closed End Motor Vehicle Lease contract when she leased a 2008 Chrysler Pacifica. The vehicle came with the Driver’s Seat Limited...

Warranty agreement. Included you will find the Closed End Motor Vehicle Lease contract and the Driver’s Seat Limited Warranty agreement for your reference.On May 19, 2014, we contacted our customer and came to an amicable resolution. DriveTime agreed to exchange our customer into another vehicle.As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,