DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  This was the first time that it was stated that the maturity date or length of the loan would also change.  Previous phone conversations with DT Representatives had led me to understand that there would be no change to the loan, in length or amount.  I do appreciate your looking into this.  As soon as I am able to get the settlement with the insurance carrier liable for the accident, the payment(s) will be forwarded to DT.  Unfortunately for me, this was the "easy" part of the whole process - clarifying the monies due to DT.  Thank you again for your time.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 17, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Ford Fusion. The vehicle came with a...

30-day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and the DriveCare Limited Warranty Agreement for your reference. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On July 31, 2015, our customer contacted Aeverex with concerns that the vehicle would not start. Aeverex referred our customer to an in-network repair facility to have the vehicle diagnosed. On August 3, 2015, our customer contacted DriveTime and advised that the vehicle would not start. Per the DriveCare Limited Warranty, Aeverex offers up to a $75.00 tow reimbursement. After our customer expressed concerns of paying out-of-pocket for the tow, DriveTime agreed to make a one-time exception to cover the cost of the tow in full. On August 4, 2015, an in-network repair facility filed a claim with Aeverex for a gas injector and a cylinder head temp sending unit. Aeverex approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. That same day, our customer contacted DriveTime and inquired into the resolution of the claim. We informed our customer that Aeverex had covered the repairs in full per the terms of the DriveCare Limited Warranty. Our customer inquired about DriveTime’s ability to provide her with transportation while the vehicle was being repaired. We advised that we do not offer loaner vehicles; however, we do offer rental reimbursement of up to $25.99 per day while the vehicle is being repaired. We also offered to provide a lock-in rental reservation of $25.99 per day through DriveTime’s rental agency partner. On August 5, 2015, our customer contacted DriveTime and expressed her concerns with the DriveTime sales lot where she purchased her vehicle. Our Customer Relations Department reviewed our customer’s concern and offered a $50.00 credit to her account for her inconvenience. We contacted the in-network repair facility to inquire into the status of the repairs and to get an estimated time for completion. The in-network repair facility advised that the repairs had been approved in full, and they would be completed the following day. On August 7, 2015, our customer contacted DriveTime and advised that a DriveTime representative told her that she could return the vehicle and receive a full refund of her down payment. We informed our customer that a refund of the down payment was not an option at this point, as she was outside of the allotted five-day Vehicle Return Period. However, we advised our customer that as a goodwill gesture, we would credit $100.00 to her account. Our customer advised that she would accept this offer and consider the matter resolved. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

September 11, 2015 Revdex.comPh. [redacted]Fax [redacted] 

 Re: Complaint # [redacted] To Who It May Concern: Thank you for bringing this matter to our attention. We...

appreciate the opportunity to address our customer’s concerns. On November 24, 2008, before purchasing a vehicle with DriveTime, our customer filed for Chapter 7 bankruptcy. This bankruptcy was discharged on March 18, 2009. On April 25, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 [redacted]. Attached you will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with the three major credit bureaus, and they have uploaded our customers’ account information for public viewing. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. After a recent extensive review, we determined that there were serious questions about our ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the [redacted]. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously discharged bankruptcy. This update should reflect on our customer’s credit reporting within 30-60 days. We will be reinstating these trade lines with [redacted], [redacted], and [redacted] We have made several unsuccessful attempts to contact our customer to discuss his concerns. We encourage our customer to contact our Customer Relations Department at 800-965-8043, to discuss his concerns. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principle balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965- 8043.Sincerely, [redacted]DriveTimeCustomer Relations

[redacted] December 28, 2015

text-align: justify;">
[redacted]
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # [redacted]

Dear Ms. Hill,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On November 21, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Toyota Prius. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.

On December 7, 2015, our customer contacted DriveTime to express concerns with the cruise control on the vehicle. She advised that the cruise control was a feature advertised for the vehicle, but cannot locate the function. We advised our customer that this is a standard function for the vehicle and apologized for the inconvenience.

On December 21, 2015, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would waive the diagnostic fee to have the vehicle diagnosed at an in-network repair facility for the cruise control concern. Our customer agreed to these terms and will stay in touch with our Customer Relations Department with the findings of the diagnostic. At that time, we will be able to determine what additional assistance DriveTime can provide to our customer.

As an additional good-will gesture, DriveTime applied a $25.00 credit to our customer’s principal balance.

We apologize for any inconvenience or confusion this matter may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,

Justin M.
DriveTime Customer Relations Department

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Please see attached response, to large to post.

On April 13, a gentleman from DriveTime, Brody called and offered to apply $139.81 to my account as compensation for payments being distributed/applied to my account incorrectly. I TOLD BRODY I WOULD THINK ABOUT IT AND CALL HIM THE NEXT DAY. I DID NOT AGREE TO HIS OFFER AND TOLD HIM I WANTED TO DISCUSS IT WITH MY FAMILY BEFORE I ACCEPTED IT.
 
 
Please see attached PDF for further information.

May 11, 2016Revdex.com Ph. (602) 212-2232Fax (602) 263-0997Re: Complaint #[redacted] To Whom It May Concern:Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On March 30, 2015, our...

customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Honda CR-V. The vehicle came with a 30- day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Our customer purchased a 5 year/50,000-mile Vehicle Service Contract, also administered by Aeverex. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached you will find a copy of the Simple Interest Retail Installment Contract, DriveCare Limited Warranty Agreement, and Vehicle Service Contract for your review.At the time of purchase, our customer signed a Safercar.gov Recall Report Acknowledgement stating:“I/we know that DriveTime did not create this report and there may be mistakes or missing information. DriveTime said we should contact a new auto dealer to ask them if there are any safety recalls related to the vehicle.”DriveTime cannot fix any recalls with the vehicles we sell. We encourage our customers to have any recall concerns brought to the attention of the original equipment manufacturer (OEM).On April 9, 2015, our customer contacted Aeverex to express concerns with the back door not working properly, a fluid leak, and AC not being cold. Aeverex encouraged her to have a diagnosis completed at an in-network repair facility.On April 11, 2015, an in-network repair facility initiated a claim with Aeverex for a pressure steering hose, steering fluid, and steering diagnosis. Aeverex approved these repairs under the DriveCare Limited Warranty. The repair facility did not find any problems with the AC. On April 14, 2015, our customer contacted Aeverex inquiring about rental assistance while the vehicle is being repaired. Aeverex offered her 4 days of rental reimbursement at $25.99 per day, totaling $99.88.On April 22, 2015, our customer contacted Aeverex inquiring about an extension of the 30-day/1,500 mile limited warranty for possible coverage for a windshield replacement. Aeverex informed her they would not be able to extend the DriveCare Limited Warranty.On May 14, 2015, our customer contacted Aeverex concerning an inspection for the vehicle. Aeverex informed her they do not cover inspections under the Vehicle Service Contract.On May 27, 2015, our customer contacted Aeverex concerning a fuel system service for the vehicle. Aeverex informed her a fuel system service is considered a maintenance related item and is non-covered under the Vehicle Service Contract.On June 2, 2015, our customer contacted Aeverex to voice concerns with the AC not working. Aeverex encouraged her to have an AC diagnosis completed at an in-network repair facility.On June 15, 2015, our customer contacted Aeverex to inform them that the in-network repair facility did not diagnose any problems with the AC. Aeverex informed her that she could have a second diagnosis completed at another in-network repair facility but there will be a $100 deductible for approved repairs, with the Vehicle Service Contract being administered.On April 15, 2016, we spoke with our customer in attempt to address their concerns with the recalls for the vehicle. Our customer informed us the component to fix the recall is on a back-order and will not be available until around summer of 2016. We advised her we would not be able to assist with the recalls as this is handled by the OEM. We encouraged her to contact the OEM and inquire about expediting the component.On April 18, 2016, our customer contacted Aeverex inquiring how to cancel the Vehicle Service Contract. Aeverex sent the cancellation paperwork to her email address on file.At this time, we have not made contact with our customer. We are willing to offer her the following resolution:DriveTime agrees to:• Waive deficiency balance of $16,964.08• Delete trade line from all three (3) major Credit Bureau reporting agencies In exchange, Customers agrees to:• Report this matter as resolved and dismissed with prejudice (as applicable) to any court or governmental private agency that you have filed a complaint with, if any.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On May 3, 2016, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We request our customer contact our Customer Relations Department at 800-965-8043, by May 17, 2016 to accept our offer and address any other concerns.We apologize for any confusion or inconvenience this matter may have caused.We thank the Revdex.com for their continued support and for allowing DriveTime to address our customer’s concerns. If you have any questions, please contact us at 800-965-8043.Sincerely, Carlos S.Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

April 29, 2014

font-size: 12pt;"> 
[redacted]
Revdex.com
[redacted]

[redacted] 
 
Re: Complaint #[redacted]
Dear Ms. [redacted],
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On July 25, 2013, our customer entered into a retail installment contract when he purchased a 2008 [redacted]. The vehicle came with a 3 year/36,000 mile limited warranty. Included you will find the retail installment contract and the limited warranty agreement for your reference.
On April 28, 2014, we contacted our customer and requested he submit receipts for past repairs and estimates for current repairs. Once we receive the receipts, we will review for possible payment assistance.
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.
                      
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
 
Sincerely,
 
[redacted]
DriveTime
Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On May 15th when the vehicle was picked up and driven it continued and continues to shake violently at various intervals. The vehicle might be hazardous to drive. The vehicle had been in another shop and rewired to not show that the check engine light was on. Each mechanic that it was taken to stated that the vehicle was in seriously bad repair. I am afraid it will not last long due to the issues it has.  Also, DriveTime did not divulge pertinent information to us at the time of the sale. As stated by the Kia dealership, the transmission has been re-manufactured and computer issues continue to exist so there is no way to run a clear diagnostic on it. We would like to be fully reimbursed for the cost of towing and the cost of the rental, and cost of taxi rides to work and other important appointments, and/or given a newer and better vehicle or decrease the total cost of the vehicle to 6,500 and interest to 7.5 percent annually. This was not our fault. We were over charged for the vehicle to a tune of 15,000 dollars for a used kia with 120,000 miles on it and an interest rate that is amazingly too high. A credit of 25.00 is ridiculous. I just hope Drive Time will make this right and fair. We have a time bomb on our hands.  I appreciate the Revdex.com for being so fair in this time of trouble. I would never sell someone something I could not use myself. I want to also request that Drive Time improve it's standards for 5 point check because this vehicle is lemon material.Regards,[redacted]

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns.
On April 25, 2014, our customers entered into a Simple Interest Retail Installment Contract when...

they purchased a 2012 Chrysler 200. Our customers also purchased a 5 year/50,000 mile service contract. Included you will find the Simple Interest Retail Installment Contract and the [redacted] Protection Plan Vehicle Coverage agreement for your reference. Page two of the [redacted] Protection Plan, section "Provider’s Obligations" states [redacted] will:
"Reimburse You for a rental car at the rate of up $25.95 for every 8 hours (or portion thereof) of labor time required to complete the repair. Required labor time is determined from the national repair manual in use by the repair facility. To receive rental benefits You must supply the Administrator with Your receipt from a licensed rental agency. The limit on this reimbursement is up to $25.95 per day for up to 5 days per Breakdown or series of Breakdowns related in time or cause."
On May 30, 2014, we contacted our customers and successfully reached an amicable resolution. We have mailed our customers a $25 [redacted] gift card to cover the remaining balance for the rental obtained during repairs. As a goodwill gesture, DriveTime has applied a $25 credit to our customers’ principal balance as well.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 29, 2013, our customer entered into a simple interest retail installment contract when he purchased a 2009 CHEVROLET IMPALA V6 FFV. The vehicle came with a...

DriveCare limited warranty, administered by Aeverex. Included you will find the retail installment contract and the limited warranty agreement for your reference. On February 1, 2014, our customer contacted Aeverex and stated his vehicle would not start. Aeverex referred our customer to a repair facility for diagnosis. On February 6, 2014, the repair facility contacted Aeverex and stated the vehicle had no power. The repair facility recommended our customer take the vehicle to a Manufacturer ([redacted]) for diagnosis. On February 18, 2014, our customer towed his vehicle to a manufacturer. The manufacturer ([redacted]) contacted Aeverex recommending the following repairs; battery replacement and body control module. The repairs were denied as non-covered components under the DriveCare limited warranty. Later that day, our customer contacted Aeverex about towing reimbursement. Aeverex advised our customer towing reimbursement is not an option, since the repairs are not covered under the limited warranty. On May 27, 2014, our customer contacted Aeverex stating his fuel pump is not working. Aeverex referred our customer to a repair facility for diagnosis. On May 28, 2014, our customer towed his vehicle to a repair facility for diagnosis. To date, this issue has not been fully diagnosed. We are unable to provide additional information regarding the status of these repairs until the diagnosis has been completed. On June 2, 2014, we contacted our customer regarding his repair concerns. We offered to reimburse our customer for towing paid for on February 18, once he submits his receipts. We advised our customer to provide receipts for other expenses and we would review his account for payment deferments. Later that day, our customer advised us he does not want to keep his vehicle. We advised our customer of the negative impact a voluntary repossession may have on his credit. At this time, we are unable to accommodate our customer’s request to refund his money. We encourage our customer to follow the warranty process for repairs needed on his vehicle. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

July 1, 2014

Revdex.com

Ph. [redacted] 

Fax [redacted] 

Re: Complaint # [redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We...

appreciate the opportunity to address our customer’s concerns.

On April 5, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when he purchased a 2006 [redacted]. Our customer also purchased a 5 year/ 50,000 mile service contract administered by [redacted]. Included you will find the Simple Interest Retail Installment Contract and the [redacted] Protection Plan Vehicle Coverage agreement for your reference.

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. The vehicle met DriveTime and Department of Transportation standards.

On June 2, 2014, our customer contacted [redacted] regarding the check engine light coming on and the vehicle stuttering. [redacted] referred them to the nearest repair facility and advised our customer of the $100.00 deductible.

On June 16, 2014, the repair facility contacted [redacted] and recommended the replacement of the coil packs and spark plugs. The repairs were denied as non-covered components per the limited warranty.

At this time, Drive Time has made several attempts to contact our customer to come to an amicable resolution. We encourage our customer to contact us at [redacted] to address his concerns.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

August 18, 2014 [redacted] Revdex.comPh.[redacted]Fax [redacted]  Re: Complaint # [redacted]     Dear [redacted],Thank you for bringing this matter to our attention. We...

appreciate the opportunity to address our customer’s concerns. We apologize for any inconvenience or confusion.On April 17, 2014, our customers entered into a Simple Interest Retail Installment Contract when she purchased a 2012 [redacted]. Included you will find the Simple Interest RetailInstallment Contract for your reference. On Jun 14, 2014 we came to an amicable resolution.  Our customer’s e-mail and phone number have been removed from our automated database. As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On April 11, 2014, our customer entered into Closed Ended Motor Vehicle contract when she leased a 2005 Honda Civic. Included you will find the Closed Ended...

Motor Vehicle contract for your reference. On September 8, 2014, our customer contacted our Lease Customer Service department to discuss her account. We agreed to credit her account two (2) payments due to the inconvenience. In addition, we agreed to waive the $100 co-pay to get her vehicle diagnosed.
At this time we have made multiple attempts to contact our customer to discuss any further concerns, but have been unsuccessful. On September 11th, we sent our customer a letter asking her to contact us if she has any further concerns.
In addition, DriveTime has applied a $25 credit to our customer’s principal balance.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,

DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On December 28, 2010, our customer’s entered into a Retail Installment Contract with DriveTime when they purchased a 2008 Ford Taurus. Attached you will find...

the Retail Installment Contract for your reference. We have made several attempts to contact our customers to discuss their concerns, but have been unsuccessful. On September 24, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customers of our attempts to reach out to them. We encourage our customers to contact our Customer Relations department at ###-###-####, to discuss their concerns. As a goodwill gesture, DriveTime has mailed a $25 [redacted] gift card to our customers address. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 14, 2014, our customer entered into a simple interest retail installment contract with DriveTime, when she purchased a 2010 Dodge Avenger. Our customer also...

purchased a 3 year/36,000 mile service contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and the vehicle service contract for your reference. On October 1, 2014, we contacted our customer to address her concerns and came to an amicable resolution. We advised our customer as a one-time exception, DriveTime will cover the cost of repairs for the harness. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, Camille DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On June 13, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2006 Pontiac G6. Included you will find the Closed End...

Motor Vehicle Lease for your reference.

At the time of lease, our customer agreed to make periodic payments of $192.15 beginning June 26, 2014, followed by 64 periodic payments of $192.15 due every other Thursday.

Additionally, our customer signed and reviewed a "Lessee Disclosure Statement and Agreement for Installation of a GPS System" which states, under subtitle 2 (g):

"I understand the GPS device contains an internal component that can make a buzzing sound. I understand and agree You may activate the buzzing sound in connection with the servicing of my Lease Contract."

On June 26, 2014, our customer made a payment of $183.50. We informed our customer her payment amount was $192.15 and that she was still a balance of $8.65 remaining.

On July 24, 2014, our customer contacted us regarding her past due payment. We informed our customer that her account was past due for the July 10 and July 24 payments each for $192.15. Our customer made a payment of $180.00 and set a payment arrangement for August 8, 2014 to make a double payment of $384.30. Our customer stated that she would pay the remaining $12.15 at a later date.

On August 11, 2014, our customer informed us that her insurance company double-drafted her insurance payment and that she needed to make payment arrangements for her past due amount with us. We advised our customer that her account was 32 days past due. We advised our customer that a payment of $405.10 is required by August 12, 2014 in order for her to retain possession of her vehicle.

On August 13, 2014, our customer completed both payments of $116.00 and $289.10 to bring the account current.

On August 25, 2014, our customer made a payment of $183.00.

On September 9, 2014, our customer made a payment of $165.00.

On September 22, 2014, our customer made a payment of $150.00.

On October 7, 2014, our customer made a payment of $140.00.

On October 14, 2014, the vehicle was recovered for default due to non-payment, at 12 days past due for $130.60. Please refer to page 3 of the Cancel Anytime Lease, section 11 "Default, Repossession, and Other Remedies":

"The following are events of default: (A) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it…"

On October 29, 2014, we contacted our customer and offered the following resolution:

DriveTime agrees to:

? Waive the $300.00 recovery fee

? Waive the $125.00 re-keying fee

In exchange, Customer agrees to:

? Pay past due amount of $514.90 by October 31, 2014 to redeem the vehicle.

As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations