DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Im requesting the debt be deleted off my file they sold me a lemon it still in the shop when the men came to repossess the car they told us the transmission were bad

Regards,

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On November 15, 2013, our customer entered into a retail installment contract when she purchased a 2006 Jeep Commander. At the...

time of sale, our customer purchased a 3 year/36,000 mile limited warranty administered by Aeverex. I have included the retail installment contract and the limited warranty agreement for your reference.On April 15, 2014, we contacted our customer and reached an amicable resolution.  DriveTime has offered our customer the following settlement:  DriveTime agrees to: ·        Waive deficiency balance of $17,828.82·        Delete trade lines from all three (3) major Credit Bureau reporting agenciesIn exchange, our customer agrees to: ·        Release possession of vehicle to DriveTimeOur customer has agreed to the terms of our settlement offer.As a goodwill gesture, DriveTime has sent our customer a $25.00 [redacted] gift card.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On April 24, 2014, our customer entered into a Cancel Anytime Lease with DriveTime, when she leased a 2005 Chevrolet Equinox. Included you will...

find the Cancel Anytime Lease for your reference.

On May 7, 2014, our customer contacted [redacted] regarding the vehicle shaking when it is idle and brake noise.

On May 8, 2014, our customer had the vehicle’s brakes serviced.

On August 21, 2014, we spoke with both the customer and repair shop and they are waiting on tires to get in to replace them and perform transmission work.

As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.                     

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

On October 12, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Hyundai Sonata. The Contract was subsequently...

assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached you will find a copy of the Simple Interest Retail Installment Contract for your review.   On page 2 of the Simple Interest Retail Installment Contract, under subsection Finance Charges, it states:   “We will apply each payment first to the earned and unpaid part of the Finance Charge, and then to the unpaid balance owed under this Contract.”   Our customer is utilizing the one-time ACH method DriveTime offers through myaccount.bridgecrest.com. Using one-time ACH request that our customers input their banking information and authorize the one-time payment. When given inaccurate information, our systems will not be able to locate where the payment; showing the payment attempt as “unable to locate”. This has taken place on four occasions within the life of the loan. DriveTime is unable to obtain the banking information used for these individual payments to determine if it is an incorrect banking account number used.   At this time, DriveTime has not been able to make contact with our customer to discuss this matter further. We will continue our attempts until we reach a mutual understanding.   We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign...

and review each of the following documents prior to purchasing:Buyer’s GuideRetail Purchase AgreementDriveTime’s DriveCare Limited WarrantyWhat You Need To Know About Financing A Vehicle With DriveTimeSimple Interest Retail Installment ContractIncluded you will find a copy of the above-referenced documents for your review.DriveTime’s vehicle pricing is subject to several factors. Included in the purchase price of the vehicle are the following benefits:Multi-point inspection3 year/36,000 mile limited warrantyRental reimbursement up to $25.99 per calendar day + applicable tax, on warranty-covered repairsRoadside assistance, up to $75 per incidentGPS device providing anti-theft servicesIn addition, several factors can affect the value of a vehicle over time, including the vehicle’s condition, mileage, age, and history. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate her Simple Interest Retail Installment Contract. To participate in the Vehicle Return Program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review, which outlines the details of the Vehicle Return Program. On December 18, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Ford Escape. Our customer purchased a 5 year/50,000 miles Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.   On January 22, 2015, our customer contacted Aeverex regarding her mechanical concerns. Aeverex informed our customer that the tire light, wipers, and sprouts were not covered under her Vehicle Service Contract. Our customer never took her vehicle into a repair facility to verify these concerns. Once a repair facility files a claim with Aeverex, we can determine if the repairs are covered by the Vehicle Service Contract.On April 14, 2015, our customer contacted DriveTime’s Customer Relations Department regarding her mechanical concerns mentioned on January 22, 2015. Our customer explained her wishes to return the vehicle and receive a refund of her down payment. We advised our customer that a refund of down payment would not be an option. We encouraged our customer to take the vehicle to a repair facility to be diagnosed and file a repair claim with Aeverex. Once a claim is filed with Aeverex, we have the proper information to review for possible assistance. Our customer declined this option and voluntarily returned her vehicle to the dealership later that day, April 14, 2015.On April 16, 2015, DriveTime mailed a Notice of Intent letter to our customer which informed her of her voluntary repossession and the options available to redeem her vehicle. On April 22, 2015, we reached out to our customer to speak with her about her concerns. We offered her the ability to redeem the vehicle. If our customer chose to redeem, and took the vehicle in to a repair facility, we could review any non-covered items for possible assistance. Our customer advised us that in order for her to accept this offer, she would require a lower monthly payment. At this time, we are unable to accommodate our customer’s request. If our customer chooses to redeem her vehicle, DriveTime is offering to cover our customer’s diagnostic fees for her next repair facility visit.  We encourage our customer to contact our Customer Relations Department at ###-###-####. This offer is good until May 8, 2015.     As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTimeCustomer Relations

[redacted] November 25, 2015[redacted] RevDex.comPh. (602)

212-2232Fax (602)

263-0997  Re: Complaint # 1[redacted]Ms. [redacted]Thank you for

bringing this matter to our attention. We appreciate the opportunity to address

our...

customer’s concerns.On May 30, 2014, our

customer entered into a Simple Interest Retail Installment Contract with

DriveTime when he purchased a 2012 Dodge Avenger. Attached you will find the

Simple Interest Retail Installment Contract for your reference. In October 2014,

DriveTime temporarily ceased credit reporting to all three major credit bureau

agencies. This cease was due to required system enhancements taking place in

the manner DriveTime reports to the credit bureaus. We have completed the necessary

updates with Experian, Equifax, and TransUnion, and they have uploaded our

customers’ account information for public viewing. We understand the

importance of building and maintaining a credit score. We also understand the

importance of accurately reporting credit activity, and that is why DriveTime

has made the effort to complete these system enhancements. On June 15, 2015, our

customer filed for Chapter 7 bankruptcy. This bankruptcy was discharged on September

24, 2015.When one, or both,

parties on the loan file for bankruptcy, DriveTime ceases reporting the trade

line to all three (3) major credit bureaus. On November 11, 2015,

our customer contacted DriveTime and stated he wanted to voluntary surrender

the vehicle back to DriveTime. DriveTime advised our customer to take the

vehicle to the neared DriveTime sales lot. Our customer understood and possession

of the vehicle was released to DriveTime. We have made several

attempts to contact our customer and address his concerns. Attempts to reach

him have been unsuccessful but will continue in an attempt to reach an amicable

resolution. At this time, we are

unable to accommodate our customer’s request to refund him the payments made towards

his loan with DriveTime. We apologize for any

confusion or inconvenience this matter may have caused. As a goodwill gesture,

DriveTime has sent a $25.00 American Express gift card to our customer’s

address on file. We encourage him to contact our Customer Relations Department

at [redacted] to discuss his concerns.  DriveTime thanks the RevDex.coms for their ongoing support. Should you have any questions or

concerns, please contact us by calling us at [redacted] Sincerely, Diana C. DriveTimeCustomer Relations

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn March 26, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she...

purchased a 2010 Chrysler Sebring. Attached you will find the Simple Interest Retail Installment Contract for your reference.In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with [redacted] and Equifax, and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements to be completed with TransUnion within 30-60 days.We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.On May 13, 2015, our customer contacted DriveTime’s Customer Service to inquire about the cease in her credit reporting. We advised our customer of the above information and advised her we had begun reporting again to [redacted] and [redacted]. At that time we had not begun updates with TransUnion. We informed our customer that we would submit a manual update to begin the reporting of her account.After further review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act.On May 14, 2015, our customer contacted DriveTime’s corporate offices to check on the status of her manual update. We informed our customer of the new information received about reporting accounts with previous bankruptcies.At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed or discharged bankruptcy. On June 11, 2015, DriveTime’s Customer Relations Department contacted our customer to inform her of this information. We advised our customer that we would reinstate her account to three major credit bureaus and this update would reflect on her reporting within 30- 60 days. Our customer informed us that she would not consider this matter resolved until the reinstatement of her account was complete.On July 13, 2015, we submitted for reinstatement of our customer’s trade line. We mailed our customer a credit rating letter which provides an overview of her account, including payment history.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 14, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2012 Toyota Yaris....

Attached you will find the Simple Interest Retail Installment Contract for your reference. On November 6, 2014, our customer requested that a full cease and desist be placed on his account, allowing for only letters and emails to be sent to our customer. On March 6, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer to contact our Customer Relations Department at ###-###-#### to discuss his concerns. We have attempted to check our customer’s information under the Service Members Civil Relief Act website and have been unable to locate active duty status information. At this time, we are unable to accommodate our customer’s request to terminate his contract under the Servicemembers Civil Relief Act (SCRA). We ask that if our customer has documentation stating otherwise to please send this in for further review. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer’s address on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 11, 2012, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2004 Chevrolet Aveo. The vehicle came with a 3 year/36,000...

mile DriveCare Limited Warranty. The Simple Interest Retail Installment Contract and DriveCare Limited Warranty agreement are attached for your reference.On May 22, 2014, we contacted our customer and came to an amicable resolution.DriveTime agrees to:? -Waive the deficiency balance of $7,888.46? -Delete trade line from all three (3) major Credit Bureau reporting agenciesIn exchange, customer agrees to:? -Release possession of vehicle to DriveTimeAs a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely,[redacted]Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 27, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract when she leased a 2006 Ford Taurus. Included you will...

find the Closed End Motor Vehicle Lease Contract for your reference. On November 18, 2014, our customer’s vehicle was recovered and her lease contract was terminated due to non-payment. Our Closed End Motor Vehicle Lease customers are not responsible for paying any title or registration fees at the time of leasing the vehicle. Please refer to page 2 of the "Closed End Motor Vehicle Lease Contract" under section 4 "Itemization of Gross Capitalized Cost." We have made several unsuccessful attempts to contact our customer to discuss her concerns. On March 11, 2015, we sent a letter via certified mail to our customer’s address. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

FL Revdex.com Complaint # [redacted]                    ...

                 

* Our customer states she was told she would be granted a modification due to out of pocket repairs.  Our customer also feels DriveTime has not been consistent with the modification eligibility. Desired Outcome: ·         Our customer would like DriveTime to receive clarification on her modification process and the status of her modification. Resolution: ·         $25.00 credit to principal balance previously applied to earlier complaint. Still reviewing account for possible assistance.

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 17, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she...

purchased a 2012 Chrysler 200. Attached you will find the Simple Interest Retail Installment Contract for your reference.In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place regarding the manner that DriveTime reports to the credit bureaus. We have completed the necessary updates with Experian and Equifax, and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements to be completed with TransUnion within 30-60 days.We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.After a recent extensive review, we have determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure that DriveTime was in compliance with the Fair Credit Reporting Act ("FCRA").At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed or discharged bankruptcy. On June 29, 2015, we submitted for reinstatement of our customer’s trade line. This update should reflect on our customer’s credit reporting within 30-60 days. Our customer’s trade line has been updated with Experian and Equifax, and once we have completed our reporting to TransUnion, the updates will reflect with them as well.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On July 8, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at ###-###-#### to discuss any further concerns regarding this matter.We apologize for any confusion or inconvenience that this matter may have caused. As a goodwill gesture, DriveTime has applied $25.00 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 31, 2015, our customer entered into a Cancel Anytime Lease Contract with DriveTime when she leased a 2005 Ford Freestar. The lease also...

came with a Life of Lease Warranty. Attached you will find the Cancel Anytime Lease Contract and Life of Lease Warranty for your reference.On February 6, 2015, our customer called in regards to not having a vehicle while her vehicle was in the repair facility. Lease contracts do not come with any type of rental assistance; however, as a one-time exception, we offered rental reimbursement of up to $25.99 per day during the time the vehicle was in the repair facility.On February 7, 2015, our customer called in regarding the rental reimbursement. She advised that she could not afford to pay for the rental up front. We advised that we could assist her by providing a per diem account credit of $72.73 for the five days the vehicle was in the repair facility. We also credited the account $75.00 for the tow our customer paid for out of pocket.On February 20, 2015, our customer informed us that the vehicle was not starting and had to go back to the repair facility.On February 23, 2015, our customer informed us that the vehicle was still in the repair facility and a diagnostic was being conducted. We advised that once the diagnosis was called into Aeverex, we would review for possible assistance. We advised that a per diem account credit could be offered.On February 26, 2015, our customer called in regarding the additional per diem credit. However, the repair facility was still waiting on the radio part to arrive. Our customer resumed possession of the vehicle until the part arrived. We decided to wait until all of the repairs were completed before submitting for the last credit.At this time, the per diem credits are the only assistance we have available to our customer. Once the remaining repair is completed on the vehicle, we will submit for the final credit to the account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On September 15, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2010 Hyundai Elantra. Attached you will...

find the Simple Interest Retail Installment Contract for your reference. On December 31, 2014, we reached out to our customer to further discuss the credit reporting issue. We advised our customer that the automated credit reporting system had been put on hold these past couple of months to perform necessary updates. These updates are being performed to enhance the results of our credit reporting with the three major credit bureaus. Once the updates have been completed with the credit bureaus, DriveTime accounts will start reporting on a monthly basis again.
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.
DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

New Roman" size="3">February 25, 2016

Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint #[redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On May 30, 2013, prior to purchasing a vehicle with DriveTime, our customer filed for Chapter 7 bankruptcy. This bankruptcy was discharged on October 15, 2013.

On February 17, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chevrolet Malibu.

In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with Experian, TransUnion, and Equifax, and they have uploaded our customers’ account information for public viewing.

We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.

After an extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act.

At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously discharged bankruptcy. We have reinstated these trade lines with Experian, Equifax, and TransUnion.
Continued... (Full version provided to the Revdex.com)

February 23, 2016
 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint #[redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
 
DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase prior to sale. In fact, the majority of people who visit our website review inventory. We believe a large number of our customers review inventory online, including vehicle pricing, before coming to our dealerships. We also post the prices of our vehicles on all of the vehicles at our dealerships. 
 
At the time of sale, our customer had the opportunity to sign and review the following documents:

Simple Interest Retail Installment Contract
Retail Purchase Agreement
What you need to know about financing a vehicle with DriveTime
 
Included you will find copies of the abovementioned documents for your reference.
 
At the time of signing, DriveTime reviews each document with our customers and ensures they understand the information within. By signing these documents, they are asserting that they have read and fully understand the terms enclosed. We encourage our customers to thoroughly review all paperwork before signing the contract. In addition, we record all of our closings, and a centralized group typically reviews in excess of 1,000 closings each month to ensure adherence to our standards, including the disclosure of all terms and interest rate.
 
Continued… (Full version provided to the Revdex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 21, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a 2005 Chrysler Town & Country. Included you...

will find the Closed End Motor Vehicle Lease Contract for your reference. DriveTime offers payment options to accommodate every customer’s situation. For our Closed End Motor Vehicle Lease customers, there is no processing fee if customers chose to set up reoccurring payments using their bank account information.On May 11, 2015, our customer was informed of the $4.50 processing fee that is charged when using the automated system to make a payment. Our customer was informed there would be a one-time courtesy credit of $4.50 applied to his account for any misinformation provided to him at the time of lease.On May 22, 2015, DriveTime reiterated to our customer that there is a $4.50 processing fee that would not be waived if he chose to make payments using the automated system. At this time, DriveTime is unable to accommodate our customer’s request to waive the $4.50 processing fee when he calls to make a payment over the phone or using the automated system. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint...

ID [redacted] and find that this resolution would be satisfactory to me: returning half of my down payment, and reporting to the credit bureaus that this debt has been resolved amicably, not charged off.Any damage to the vehicle will not be assessed against me, and Drivetime herein agrees to receive the car with a blown engine, as Ford has already diagnosed.
 I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

We have been in contact with our customer and are working towards an amicable resolution. We referred our customer to a repair facility to have the vehicle diagnosed. Once a claim has been filed by

the repair facility, we can review for possible assistance.

The $25.00 credit towards the account acted as a goodwill gesture for the inconvenience our customer has experienced thus far.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations