DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I filed a complaint against DriveTime around 11 Nov 2014 and it was recently closed because you guys felt the situation was handled when in fact it wasn't. Camile reported to you guys that $233.47 was applied to my account. In addition there was also a per diem being applied to my account. The per diem was not applied to my account and because of that my car is repossession status. When I spoke to some one in the lease department she saw on the account where the per diem for $100 was supposed to be applied. She then transfered me to customer relations where the guy I spoke to, who name I believe was Bennett, was very rude, then said he saw no such thing. When I asked to speak with a supervisor, his response was that there is no supervisor and that there was no one higher then him. I'm very frustrated with the run around I'm getting from DriveTime when I have done everything within their regulations to have been refunded my deposit. I'm trying to get things lowered at it's lowest level. My next step is filing a lawsuit. I would greatly appreciate if you could reopen the compliant. Also attached is a screenshot of the response that I received from DriveTime about the complaint because apparently no one else see that I was supposed to get the $233.47, a per diem, and $25.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn December 27, 2010, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Ford Focus. Attached you will find the...

Simple Interest Retail Installment Contract for your reference.On May 16, 2015, our customer submitted a payment of $146.69 to pay off the remaining balance of his loan with DriveTime.On June 1, 2015, our customer contacted DriveTime’s corporate offices to inquire about when to expect his title. We informed that he should receive his title within 30-45 days from the date of payoff.On June 2, 2015, DriveTime ordered the title from the DMV. When a title is ordered, it can take 10-14 business days to be delivered.On June 8, 2015, our customer contacted DriveTime to request the status of his title. We informed him the title had been ordered. We sent our customer a Lien Release via overnight mail as a temporary solution for the delay.On June 9, 2015, our customer’s title was located and we arranged to mail it overnight to the customer. For your reference we have included a copy of the letter and title we sent.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has mailed $25 American Express gift card to our customer.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

August 18, 2014 [redacted] Revdex.comPh.[redacted]Fax [redacted]  Re: Complaint # [redacted]     Dear [redacted],Thank you for bringing this matter to our attention. We...

appreciate the opportunity to address our customer’s concerns. We apologize for any inconvenience or confusion.On April 17, 2014, our customers entered into a Simple Interest Retail Installment Contract when she purchased a 2012 [redacted]. Included you will find the Simple Interest RetailInstallment Contract for your reference. On Jun 14, 2014 we came to an amicable resolution.  Our customer’s e-mail and phone number have been removed from our automated database. As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I'm  not satisfied with this resolution. The company contact my mom and my work after this initial complaint which all violations. They disrespect and insult me by sending a $25 dollar gift card like really that all I'm worth to them. Give the way that call demand money and threat me. I have contact a lawyer about possible lawsuit if we can work this out in this Revdex.com mediation. I have also file complaint with the Florida and [redacted] as while as [redacted] to resolve this issue.  The only thing I want is them to contact me by email if they need to contact me and apology letter.

Regards,

Re: Complaint # [redacted]To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 12, 2012, our customers entered into a Simple Interest Retail...

Installment Contract with DriveTime when they purchased a 2003 Chrysler Sebring. The vehicle came with a 3 year/36,000 miles DriveCare Limited Warranty. Attached you will find the Simple Interest Retail Installment and DriveCare Limited Warranty for your reference.At the time of purchase, our customer signed and reviewed the DriveCare Limited Warranty contract, which states, under Exclusion:“All part of the vehicle not listed above or which is covered by a manufacturer’s warranty or recall is excluded from coverage under this Limited Warranty.”All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the Customer Delivery Checklist under Important Reminder, states:  “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”On November 12, 2012, our customer contacted DriveTime with concerns in regards to their vehicle. We referred our customer to an in-network repair facility tohave the vehicle diagnosed. On November 19, 2012, our in-network repair facility filed a claim for valve cover gaskets, calipers, motor mounts, sway bar links and outer tie rod ends. DriveTime approved the valve cover gaskets under the terms of the Vehicle Service Contract.On the same day, our customer contacted DriveTime in regards to their non-covered repairs. We advised our customer that the repairs were not approved as they are considered maintenance items. We advised our customer that if he elected to pay out of pocket for the non-covered repairs, we would be willing to offer payment deferments. On November 29, 2012, our customers returned the vehicle to the DriveTime dealership and elected to surrender the vehicle rather than complete the repairs. At this time, DriveTime is willing to offer our customers the following resolution. DriveTime agrees to offer the customer a 10% settlement in which the customers would be responsible for $920.76 of the deficiency balance and DriveTime will:·  Waive the remaining  deficiency balance of $8,286.87·  Delete our customer’s trade line from all three (3) major credit bureau reporting agenciesOur customers will be required to sign a Full Settlement and Release of Claims if they choose to take advantage of this offer. This settlement offer is gooduntil October 2, 2015. On September 2, 2015, DriveTime contacted our customer to address his Revdex.com complaint. We advised our customer that we are willing to offer the above settlement. Our customer declined to accept our offer and would not consent to the terms of the settlement. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, we have mailed a $25.00 American Express gift card to our customer’s address on file.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely,[redacted] **DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 12, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2005 Ford Five Hundred. All lease vehicles come...

with a Life of Lease Limited Warranty, administered by [redacted]. On January 8, 2015, we contacted our customer and advised that once the vehicle is diagnosed, we can review for possible assistance. We offered to cover our customer’s first hour of diagnosis. We also requested our customer to submit any out of pocket repair receipts for review. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

November 11, 2015
Cheyenne Plutchak
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997
Re: Complaint [redacted]
Dear Ms. Plutchak,
Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.
When customers’ accounts fall past due, their vehicles become contractually eligible for recovery. On page 3 of the Simple Interest Retail Installment Contract labeled "Default," it states:
"If we take back (repossess) the vehicle, we may also take items of personal property found in the Vehicle when we take back the Vehicle and hold them for you. If you do not claim them within the time required by law, we will dispose of them in a commercially reasonable manner."
DriveTime utilizes third party recovery agencies for all recovery assignments. If items are left inside the vehicle, our customers must contact the recovery agency to arrange a time to retrieve their belongings. Unfortunately DriveTime was unable to directly assist in this process as the vehicle was not transported to a DriveTime owned lot. However, as we previously noted, it is our understanding from the recovery agent that the customer had the opportunity at the time the vehicle was repossessed to search the vehicle for personal belongings and at the time it was delivered to the agent’s site no personal belongings were in the vehicle.
We have made several additional unsuccessful attempts to contact our customer to discuss this matter. We encourage our customer to contact DriveTime Customer Relations at [redacted] so we may better assist in this matter. If we do not receive contact from our customer by November 16, 2015, normal account processing will resume. Please refer to page 3 of the Simple Interest Retail Installment contract, under "Default":
"If we take back the Vehicle, we will sell it unless you exercise any right to cure or redeem..."
Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,

DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On April 18, 2014, our customer entered into a simple interest retail installment contract when she purchased a 2008 DODGE RAM 1500 2WD V8. The vehicle came with a 30...

day/1,500 mile limited warranty, administered by Aeverex. Our customer also purchased a DriveCare Protection Plan, administered by Aeverex. The simple interest retail installment contract, limited warranty, and DriveCare Protection Plan are attached for your reference.

On April 21, 2014, our customer contacted DriveTime customer service regarding her oil change indicator light coming on. We advised our customer to contact the dealership as she was still within the five (5) day Vehicle Return Program.

On April 28 and May 2, 2014, our customer called in with questions on her warranty and was transferred to Aeverex, the warranty administrator.

On May 3, 2014, our customer contacted DriveTime customer service regarding the previously communicated potential oil leak. Our customer advised she is very busy and does not have time to get vehicle into repair facility to diagnose problem. Our customer advised she was going to bring vehicle back to DriveTime dealership, have dealership take care of stated oil leak, and return vehicle to her. Our customer was advised if she gives keys to dealership it would be considered a voluntary surrender and would void the contract.

On May 5, 2014, we reached out to our customer in response to her Revdex.com complaint. Our customer stated she is not to be in contact with DriveTime, as she is filing a civil suit. We placed a full cease and desist on our customer’s account at her request.

As of the date of this letter, our notes from Aeverex do not indicate any contact from our customer and no claims have been filed. The 30 day/1,500 mile limited warranty, which is included with the purchase of the vehicle, comes with a $0 deductible for in-network repair facilities.

Our customer indicated the door panel of her vehicle states it is a 2007 model. All information provided from the vehicle identification number (VIN) shows this vehicle to be a 2008 model year. Included is a copy of the Experian AutoCheck Vehicle History report.

At this time, we are unable to accommodate our customer’s request to refund her down payment or replace the vehicle. We encourage our customer to follow the warranty procedures to determine the source of her mechanical issues.

As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

July 1, 2014

Revdex.com

Ph. [redacted] 

Fax [redacted] 

Re: Complaint # [redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We...

appreciate the opportunity to address our customer’s concerns.

On April 5, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when he purchased a 2006 [redacted]. Our customer also purchased a 5 year/ 50,000 mile service contract administered by [redacted]. Included you will find the Simple Interest Retail Installment Contract and the [redacted] Protection Plan Vehicle Coverage agreement for your reference.

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. The vehicle met DriveTime and Department of Transportation standards.

On June 2, 2014, our customer contacted [redacted] regarding the check engine light coming on and the vehicle stuttering. [redacted] referred them to the nearest repair facility and advised our customer of the $100.00 deductible.

On June 16, 2014, the repair facility contacted [redacted] and recommended the replacement of the coil packs and spark plugs. The repairs were denied as non-covered components per the limited warranty.

At this time, Drive Time has made several attempts to contact our customer to come to an amicable resolution. We encourage our customer to contact us at [redacted] to address his concerns.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

[redacted] December 28, 2015

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[redacted]
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # [redacted]

Dear Ms. Hill,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On November 21, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Toyota Prius. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.

On December 7, 2015, our customer contacted DriveTime to express concerns with the cruise control on the vehicle. She advised that the cruise control was a feature advertised for the vehicle, but cannot locate the function. We advised our customer that this is a standard function for the vehicle and apologized for the inconvenience.

On December 21, 2015, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would waive the diagnostic fee to have the vehicle diagnosed at an in-network repair facility for the cruise control concern. Our customer agreed to these terms and will stay in touch with our Customer Relations Department with the findings of the diagnostic. At that time, we will be able to determine what additional assistance DriveTime can provide to our customer.

As an additional good-will gesture, DriveTime applied a $25.00 credit to our customer’s principal balance.

We apologize for any inconvenience or confusion this matter may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,

Justin M.
DriveTime Customer Relations Department

March 18, 2016

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Re: Complaint#: [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On October 27, 2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Pontiac G6. Attached is the Simple Interest Retail Installment Contract for your reference.
At time of sale, our customer agreed to make 136 bi-weekly payments of $203.47 and 1 final payment of $201.46, beginning November 12, 2011, with a 21.214% Annual Percentage Rate,
DriveTime offers several payment options for our customers’ convenience, including no and low cost options. For example, customer can sign up for recurring ACH (“AutoPay”) at no cost.  Our customers are also able to make a payment over the phone, online, or via text with Western Union (“Speedpay”). Both options are processed by a third party vendor who charges a $4.50 convenience fee for every payment made. Our customers’ also have the option to make an in-person payment to DriveTime via a third party vendor who charges a convenience fee of $1.50-$2.00, depending on the location of the facility they visit (i.e., WalMart).
On February 24, 2016, DriveTime launched a new ACH payment tool. Prominently displayed on [redacted] when customers click “Pay Now”, customers can make their payment online using their bank account for no fee, saving them $4.50.
On March 9, 2016, DriveTime exercised its contractual options to recover our customer’s vehicle due to non-payment.
On that same day, our customer contacted DriveTime and inquired about redeeming the vehicle. DriveTime advised him that he would need to pay the past due balance of $2,387.10, a $700.00 repossession fee, and a late fee of $40.00 for a total of $3,127.10 to DriveTime in order to redeem the vehicle.
Continued… (Full version provided to the Revdex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 29, 2013, our customer entered into a simple interest retail installment contract when he purchased a 2009 CHEVROLET IMPALA V6 FFV. The vehicle came with a...

DriveCare limited warranty, administered by Aeverex. Included you will find the retail installment contract and the limited warranty agreement for your reference. On February 1, 2014, our customer contacted Aeverex and stated his vehicle would not start. Aeverex referred our customer to a repair facility for diagnosis. On February 6, 2014, the repair facility contacted Aeverex and stated the vehicle had no power. The repair facility recommended our customer take the vehicle to a Manufacturer ([redacted]) for diagnosis. On February 18, 2014, our customer towed his vehicle to a manufacturer. The manufacturer ([redacted]) contacted Aeverex recommending the following repairs; battery replacement and body control module. The repairs were denied as non-covered components under the DriveCare limited warranty. Later that day, our customer contacted Aeverex about towing reimbursement. Aeverex advised our customer towing reimbursement is not an option, since the repairs are not covered under the limited warranty. On May 27, 2014, our customer contacted Aeverex stating his fuel pump is not working. Aeverex referred our customer to a repair facility for diagnosis. On May 28, 2014, our customer towed his vehicle to a repair facility for diagnosis. To date, this issue has not been fully diagnosed. We are unable to provide additional information regarding the status of these repairs until the diagnosis has been completed. On June 2, 2014, we contacted our customer regarding his repair concerns. We offered to reimburse our customer for towing paid for on February 18, once he submits his receipts. We advised our customer to provide receipts for other expenses and we would review his account for payment deferments. Later that day, our customer advised us he does not want to keep his vehicle. We advised our customer of the negative impact a voluntary repossession may have on his credit. At this time, we are unable to accommodate our customer’s request to refund his money. We encourage our customer to follow the warranty process for repairs needed on his vehicle. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns.
On April 25, 2014, our customers entered into a Simple Interest Retail Installment Contract when...

they purchased a 2012 Chrysler 200. Our customers also purchased a 5 year/50,000 mile service contract. Included you will find the Simple Interest Retail Installment Contract and the [redacted] Protection Plan Vehicle Coverage agreement for your reference. Page two of the [redacted] Protection Plan, section "Provider’s Obligations" states [redacted] will:
"Reimburse You for a rental car at the rate of up $25.95 for every 8 hours (or portion thereof) of labor time required to complete the repair. Required labor time is determined from the national repair manual in use by the repair facility. To receive rental benefits You must supply the Administrator with Your receipt from a licensed rental agency. The limit on this reimbursement is up to $25.95 per day for up to 5 days per Breakdown or series of Breakdowns related in time or cause."
On May 30, 2014, we contacted our customers and successfully reached an amicable resolution. We have mailed our customers a $25 [redacted] gift card to cover the remaining balance for the rental obtained during repairs. As a goodwill gesture, DriveTime has applied a $25 credit to our customers’ principal balance as well.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 5, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a [redacted]. Our customer purchased a 5...

year/50,000 miles Vehicle Service Contract, administered by [redacted]. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. At the time of sale, our customer was provided an [redacted] AutoCheck Vehicle History Report. The [redacted] AutoCheck Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft record. If any of the items were applicable, these items would be noted in the Vehicle Information section on the [redacted] AuthoCheck History report. Our customer signed and acknowledged the vehicle had been in zero accidents prior to purchase. Attached is the [redacted] AutoCheck Vehicle History Report for your reference. On March 2, 2015, C[redacted] repair facility contacted [redacted] and stated our customer’s vehicle showed signs of impact damage, causing the coolant leak. The repair facility confirmed with [redacted] that the vehicle would not have been able to drive 2,292 miles if these issues were pre-existing. [redacted] sent a third party inspector to verify the damages on the vehicle. On March 3, 2015, an inspection was completed to review the physical damage reported on the vehicle. The inspector confirmed there are clear signs of impact damage to the radiator support, causing damage to the radiator. The inspector also confirmed there was no signs of mechanical failures and damages were caused by direct impact. Attached you will find the inspection report for your reference. On March 19, 2015, a second repair facility contacted [redacted] and reported the radiator failed due to physical impact. The repair facility confirmed the radiator failure caused subsequent damage to our customer’s vehicle. On March 28, 2015, our customer was informed due to the findings from the inspection reports and the repair facilities, DriveTime would not be able to assist with recommended repairs needed for the vehicle. As a good-will gesture, DriveTime applied a credit of $459.18 to our customer’s account due to the amount of time his vehicle was sitting at repair facilities for inspection. On March 31, 2015, our customer voluntarily surrendered his vehicle to a DriveTime dealership. This will have a negative impact on our customer’s credit reporting and will be reported as a charge-off. On April 02, 2015, a "Redemption and Reinstatement Form" letter was sent to the address listed on our customer’s account. The purpose of this letter is to notify our customer of their right to either redeem or reinstate the vehicle within 10 days from the date of the letter. Attached is the "Redemption and Reinstatement Form" for your reference. If our customer would like to reinstate his vehicle and loan with DriveTime, he will need to pay $804.36 by May 8, 2015. This amount includes the past due payments that is owed, delinquency fees, storage fees from auction, transport fee, and repair fees. Our customer would be responsible to pick up the vehicle directly from the auction if he chooses to proceed with reinstating his vehicle. If our customer does not wish to reinstate the vehicle by May 8, 2015, the vehicle will proceed to be sold at auction. Please refer to page two of the "Redemption and Reinstatement Form" section labeled "Notice of Sale": "…If the vehicle is sold, the sale proceeds will be applied first to the payment of the expenses of retaking, repairing, preparing for sale, and storing of the vehicle and other repossession and collection costs…If we get less money than you owe, you still owe us the difference…" On April 27, 2015, we attempted to contact our customer to attempt to resolve his concerns. We informed our customer his repairs were not covered through the warranty due to the physical damage that was caused to the vehicle. During the conversation with our customer, the call was disconnected. As a goodwill gesture, DriveTime has sent our customer a $25.00 gift card to the address our customer provided.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted]. DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On May 15th when the vehicle was picked up and driven it continued and continues to shake violently at various intervals. The vehicle might be hazardous to drive. The vehicle had been in another shop and rewired to not show that the check engine light was on. Each mechanic that it was taken to stated that the vehicle was in seriously bad repair. I am afraid it will not last long due to the issues it has.  Also, DriveTime did not divulge pertinent information to us at the time of the sale. As stated by the Kia dealership, the transmission has been re-manufactured and computer issues continue to exist so there is no way to run a clear diagnostic on it. We would like to be fully reimbursed for the cost of towing and the cost of the rental, and cost of taxi rides to work and other important appointments, and/or given a newer and better vehicle or decrease the total cost of the vehicle to 6,500 and interest to 7.5 percent annually. This was not our fault. We were over charged for the vehicle to a tune of 15,000 dollars for a used kia with 120,000 miles on it and an interest rate that is amazingly too high. A credit of 25.00 is ridiculous. I just hope Drive Time will make this right and fair. We have a time bomb on our hands.  I appreciate the Revdex.com for being so fair in this time of trouble. I would never sell someone something I could not use myself. I want to also request that Drive Time improve it's standards for 5 point check because this vehicle is lemon material.Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. ...

On April 8, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Chevrolet Colorado Pickup. The Simple Interest Retail Installment Contract has been attached for your review.
DriveTime offers several payment options for our customers’ convenience, including no and low cost options. For example, customers can sign up for recurring ACH (“AutoPay”) at no cost. Our customers are also able to make a payment over the phone, by text, or online with Western Union (“Speedpay”). Both options are processed by a third party vendor who charges a $4.50 convenience fee for every payment made, with the exception of the text-to-pay option. Our customers’ also have the option to make an in-person payment to DriveTime via a third party vendor who charges a convenience fee of $1.50-$2.00, depending on the location of the facility they visit (i.e., WalMart).
When our customers opt to make a payment via text, our third party vendor sends our customers a text message to the phone number that was provided to them at the time our customers opted to enroll. Our customers then reply to the message and submit a payment to our third party vendor who will then forward it to DriveTime, on their behalf. If our customers do not received a text prompting them to make a payment and advising them that a payment is due, they are unable to submit a payment via this service. DriveTime is currently in communication with our third party vendor to research our customer’s concerns and come to a resolution.  
At time of sale, our customer agreed to make 140 bi-weekly payments of $200.42 and 1 final payment of $199.78, beginning May 4, 2013.
Continued… (Full version provided to the RevDex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On March 23, 2013, our customer entered into a simple interest retail installment contract when he purchased a 2007 VOLVO S40 FWD. The vehicle came with a 36 month/36,000...

mile DriveCare Limited Warranty, administered by Aeverex. The retail installment and warranty are attached for your reference.

On July 15, 2013, a claim was filed for the radiator fan and coolant. The claim was fully approved under the limited warranty.

On December 2, 2013, a claim was filed for the coil pack. The claim was denied under the limited warranty. The coil pack is a non-covered component under the limited warranty. Between March 23, 2013 and December 2013, our customer drove 42,576 miles.

On March 13, 2014, our customer sent an email to DriveTime expressing his concerns with repairs needed on his vehicle. Our customer was advised to send receipts for any out of pocket expenses, to be reviewed for possible payment assistance. Our customer advised us he was unsure if he wanted to stay in the vehicle due to the repairs.

On April 25 and 28, 2014, we attempted to contact our customer to discuss his Revdex.com complaint. We have been unable to get in touch with our customer.

At this time, we are unable to accommodate our customer’s request for a refund or delete the trade lines. We encourage our customer to contact us at ###-###-####, to discuss his account.

As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

October 30, 2015RevDex.comPh.

(602) 212-2232Fax

(602) 263-0997Re: Complaint # [redacted]To Whom It May Concern:Thank you for bringing

this matter to our attention. We appreciate the opportunity to re-address our

customer’s concerns. On September 2, 2015,

our customer contacted DriveTime to enrolled into autopay to begin drafting on

September 17, 2015.On

September 28, 2015, our customer contacted DriveTime to advise that his payment

due on 9/17, had not draft from his account. Our customer also stated that his

bank verified that they payment could not be located. We advised our customer

that the systems show the payment was successfully drafted. Our customer

requested to reset up his autopay to draft from his savings account. Our

customer’s autopay request was completed and confirmed to draft from his

savings account beginning October 17, 2015.Later

that day, our systems updated that the payment for 9/17 was reversed due to an

undetermined error.On

September 29, 2015, our customer inquired into the reversal of his payment

drafted on 9/17. We advised our customer that there was an autopay error. Due

to this reversed payment, any current autopay enrollments were cancelled.We

apologize for any confusion or inconvenience this matter may have caused.As

a customer service gesture, a credit for $13.50 will be applied towards our

customer’s principal balance.DriveTime

thanks the Revdex.com for their ongoing support. Should you have

any questions or concerns, please contact us by calling us at 800-965-8043.Sincerely, Patrick M.DriveTime Customer RelationsTell us why here...