DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As stated by drive time vehicle was indeed purchase with 1500 miles warrent with the first thirty days, after 30 December 11 vehicle was still in the repair shop. Vehicle was in the shop for more than sixty day of I only had the vehicle for the first five days. It several weeks after the 30 day to send payment.  As drive time stated all vehicle gets a rigorous inspection before sail clearly we can that was not true or didn't happen on this vehicle.  My repairs was covered under the limited warranty of which most of those time spent waiting on repairs..

April 28, 2014

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Revdex.com

 
Re: Complaint #[redacted]
 
Dear Ms. [redacted],
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On November 26, 2010, our customer entered into a retail installment contract when she purchased a 2007 [redacted]. Included you will find the retail installment contract for your reference.
 
We have attempted to contact our customer to come to an amicable resolution but have been unsuccessful. We will continue our efforts, and once we are able to reach our customer, we will address her concerns.
 
We encourage our customer to contact us at [redacted], for assistance.
 
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
 
Sincerely,
 

DriveTime
Customer Relations

Dear Ms. [redacted],

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Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On September 10, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2007 Pontiac Grand Prix. The vehicle came with a 5 year/ 50,000 mile limited warranty administered by [redacted]. Included you will find the Simple Interest Retail Installment Contract and the DriveCare Limited Warranty agreement for your reference.
 
All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. The vehicle met DriveTime and Department of Transportation standards.
 
On July 15, 2014, our customer contacted [redacted] regarding her vehicle overheating. [redacted] referred her to the nearest repair facility in order to have the vehicle diagnosed.
 
On July 17, 2014, the repair facility contacted [redacted] recommending the replacement of the engine. [redacted] requested the performance of an inspection to determine the cause of engine failure and the extent of damage done to the engine. All inspections are performed by a third party, and typically require 24-48 hours to be completed.
 
On July 18, 2014, our customer was offered a rental vehicle for 3 days to accommodate her transportation needs during the time of inspection.
 
On July 21, 2014, the third party inspector contacted [redacted] with the finalized inspection report. The report stated the failure of non-covered components caused the engine to overheat which caused excessive damage to the engine. The engine replacement was denied due to our customer continuously driving on the vehicle while it was overheating which caused excessive damage to the vehicle.
 
At this time, DriveTime is unable to accommodate our customer’s request for an engine replacement or to exchange vehicles.  We encourage our customer to contact us once the repairs have been completed in order to review her account for possible payment assistance.
 
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
[redacted].
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.

On August 19, 2014, we made an exception to cover four tires and an oil change.

On August 23, 2014, a $25 credit was applied to our customer’s account. Our customer’s account is currently showing a credit balance of $37.

On September 19, 2014, we referred our customer to [redacted] for possible transmission repairs.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

 

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There are multiple inaccuracies in Drive Time's response.  Drive Time has not once attempted to contact neither myself nor my husband, [redacted].  No messages have been left for me to return a call and no certified mail notice has been received.  I have not received a $25 American Express Gift card either, though I would say $25 is FAR from the over $700 that Drive Time is trying to extort from me.  $25 gift card does not cover the fact that the car was repossessed while I was at work and thus was stranded with no way to get home on a Friday evening.

There are also several discrepancies with the Lease Agreement that Drive Time had attached.  First and foremost, the contract states that "Any change to this lease must be in writing and we must sign it.  No oral changes are binding."  Yet throughout the year Drive Time has made multiple changes to the lease terms all that were discovered verbally.  There was never a new lease agreement signed or any notice in writing stating changes to the lease.  In Section 6 of the Lease Agreement it states "The charge for late payments is $5.00 for any payment not received within ten (10) days of the due date.  Yet the car was first sent for repossession on the fourth business day of being late and the car was not starter disabled as also stated by Drive Time would happen on the fourth business day.

It is also contradicted in the Early Termination sections on page 1 and then again in Section 12 on page 3.  On page 1 it states that there will be penalty for Early Termination of the lease in the amount of several thousands of dollars.  However in Section 12 on page 3 the Early Termination is stated completely different.

On September 5, 2014, when the car was repossessed from our driveway very early in the morning, I had to pay Drive Time a repossession fee of $300 + $.4.50 payment fee.  The representative told me this was for the payment of the repossession.  He then told me that the storage fee from the repo company was $125 a day but since I was picking up the same day that they would pro-rate my storage fee.  When I called the repo company, I was told this was incorrect information and that it was $125 a day regardless and it was the repossession fee that I would be paying.  When I went to the repo company to make the payment and retrieve my car, I was told that the repo company has a contract with Drive Time that it is REQUIRED that the repo company return the leased vehicle to Drive Time within 24 hours.  So not only did I have to pay a repossession fee twice but if I had not picked up the vehicle that same day I would have had to pay for storage to a company that wasn't even storing the vehicle.

I want my vehicle back as well as a credit for the $304.50 that I paid to Drive Time since the repossession fee was paid to the repo company OR I want compensated for the brand new 2 front tires and brakes that I had just put on the vehicle that I have receipts for.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 6, 2014, our customer entered into a retail installment contract with DriveTime when she purchased a 2011 Ford Taurus. Our customer elected to purchase a 3...

year/36,000 mile vehicle service contract, administered by Aeverex. Included you will find the Retail Installment Contract and Vehicle Service Contract agreement for your reference. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On November 11, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

April 28, 2015 Lyndsey MullensRevdex.comPh. ###-###-####Fax ###-###-####  Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to...

address our customer’s concerns. On March 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 BMW X5. Our customer’s vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty Agreement, and Vehicle Service Contract for your reference. On March 25, 2015, our customer contacted [redacted] regarding a check-engine light, heating issues, and a variety of other miscellaneous issues. [redacted] referred her to an in-network repair facility to have the vehicle diagnosed. On March 30, 2015, an in-network repair facility filed a claim with [redacted] for a variety of repairs and diagnostic fees. The blue tooth module and electrical diagnosis were approved under the terms of the DriveCare Limited Warranty; however, the air filter, tune-up items, vent valve, serpentine belts, engine and transmission mounts, and fuel system diagnosis were not covered under the DriveCare Limited Warranty, and therefore were not approved. On April 2, 2015, DriveTime made an exception to approve all of our customer’s non-covered repairs in full. On April 6, 2015, DriveTime advised [redacted] to cover the diagnostic fee at an original equipment manufacturer (OEM) as exception, so our customer could have the vehicle further diagnosed. That day, an OEM filed a claim with [redacted] for the key fob. These repairs were approved in full as part of the previous exception. On April 7, 2015, an in-network repair facility filed a claim with [redacted] for the flywheel. [redacted] approved these repairs in full under the terms of the DriveCare Limited Warranty. On April 23, 2015, 31 days into our customer’s loan, an in-network repair facility filed a claim with [redacted] for strut mounts and a suspension diagnosis. Because strut mounts are not covered under the terms of the Vehicle Service Contract, [redacted] did not approve these repairs and fees. On April 24, 2015, [redacted] readdressed the claim for the struts and suspension diagnosis and determined that they would approve the repairs and fees in full under the terms of the 30 day/1,500 mile DriveCare Limited Warranty. We have contacted our customer and have come to an amicable resolution. We advised her of the above information and encouraged her to reach out to DriveTime Customer Relations at ###-###-#### with any additional questions or concerns. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTimeCustomer Relations

May 28, 2015
[redacted]

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We...

appreciate the opportunity to address our customer’s concerns. The actions described in our customer’s correspondence are not in keeping with DriveTime’s set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. We apologize for any confusion or inconvenience this matter may have caused
On April 24, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2012 Ford Fiesta. All lease vehicles come with a Life of Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference.
At the time of lease, our customer signed and reviewed the attached Driver’s Seat Vehicle Return Agreement which states:
"We will give you the ability to return the Vehicle to DriveTime and terminate this Lease Contract so long as you return the Vehicle: To the DriveTime dealership where you purchased it within one calendar day…"
At the time of lease our customer signed and reviewed the attached Life of Lease Limited Warranty. On page 3, under subtitle Coverage Exclusions, it states:
"The Driver’s Seat Limited Warranty provides no benefits or coverage and Dealership has no obligation for: Any cost or other benefit for which the manufacturer has announced its responsibility through any means including public recalls or factory service bulletins."
At the time of lease our customer signed and reviewed the Safercar.gov Recall Report Acknowledgement. The Recall Results provided to our customer at the time of lease reflected no open recalls for her vehicle.
On April 27, 2015, our customer contacted DriveTime to discuss her mechanical concerns. Our customer requested to return the vehicle and receive a refund of her down payment. We advised our customer that she was outside of the one day return period, if she chose to cancel her lease there would be no refund of monies paid.
On April 28, 2015, a repair facility initiated a repair claim with Aeverex. Aeverex approved the cost of the diagnostic and the starter motor for a total of $364.50. The repair facility submitted an update to the repair claim on May 1, 2015, to include an inoperable USB socket. Aeverex approved the cost of the additional repair for $50.
On May 1, 2015, our customer contacted DriveTime’s Customer Relations Department to inquire about possible rental assistance. We advised our customer that we could not offer assistance for her previous claim but would offer up to $25.99 per day of rental reimbursement for her next visit to a repair facility.
On May 18, 2015, our customer contacted DriveTime’s corporate offices to discuss her concerns. We contacted the DriveTime dealership to obtain additional information. The dealership verified that when our customer brought the vehicle back on April 25, 2015, she was given the option to either return her vehicle or to address repair concerns. We informed our customer that no exceptions would be made to be refunded if she were to return the vehicle. Our customer opted to keep the vehicle and follow the repair process.
On May 19, 2015, an Original Equipment Manufacturer (OEM) filed a repair claim with Aeverex for an inoperable USB port, an inoperable power accessory plug and cover, and a broken visor mirror.
On May 20, 2015, we contacted our customer to discuss her concerns. Our customer stated there was a recall issue on her vehicle. She stated the parts for this recall were on back order and would take several weeks to arrive. Our customer inquired about returning the vehicle for a refund of her down payment. We explained that no refund would be administered if she chose to return her vehicle. We advised our customer that recall issues are to be addressed through the OEM.
On May 22, 2015, we contacted the OEM Service Center regarding the possible recall issue. The representative verified that the issue with the visor and cigarette lighter were addressed. However, the representative was unable to verify any current recall issue with our customer’s vehicle.
At this time, we are unable to accommodate our customer’s request. If our customer is experiencing mechanical issues, unrelated to a manufacturer recall, we encourage her to take the vehicle to a repair facility to be diagnosed. Once a new claim is filed with Aeverex, we can determine if the repairs are covered by the Life of Lease Limited Warranty and review non-covered components for possible assistance.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,

DriveTime
Customer Relations

May 29, 2015
[redacted]
Revdex.com
Ph. [redacted]
Fax [redacted]
Re: Complaint # [redacted]
Dear Ms. [redacted],
Thank you for bringing this matter to our...

attention. We appreciate the opportunity to address our customer’s concerns On May 8, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Chrysler Town & Country. Our customer opted to purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by [redacted]. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.
All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
At the time of purchase, our customer signed and reviewed the attached Customer Delivery Checklist. On the Customer Delivery Checklist under Important Reminder, it is states:
"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing."
Additionally, on the Customer Delivery Checklist under Maintenance Items, it is states:
"…These maintenance items are subject to replacement only upon failure of the component..."
On May 21, 2015 DriveTime’s Customer Relations Department reached out to our customer to address her concerns. We advised her to take the vehicle to a repair facility to be diagnosed. Once a claim is filed with [redacted], we can determine if repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistance. We reminded our customer that within the first 30 days or 1,500 miles, diagnostic and deductible fees are covered under her DriveCare Limited Warranty.
On May 22, 2015, a repair facility filed a repair claim with [redacted]. [redacted] approved the cost of repair for the tire pressure sensor for a total of $95.23.
We have made several unsuccessful attempts to contact our customer to inquire whether she is satisfied with this resolution. If our customer has any additional questions or concerns, we encourage her to contact our Customer Relations Department at [redacted].
We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to the principal balance of our customer’s account.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted].
DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I received your e-mail about rejecting what drive time had said. Seeing where they said they would credit my account of 25 dollars is an insult to myself. I finally got a hold of the company and I feel as if they are lying to me. They are claiming that the credit bureau stopped them from reporting. I have had to contact a lawyer to send in the payment history and a letter to the credit bureau to fix my credit report. I feel like since I am the one having to take action to fix the problem and am still going to have to wait at least 60 more days for it to reflect on my credit report that drive time should do more.

Regards,

To whom it may concern:Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 27, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased 2003 Chevrolet...

Avalanche. All lease vehicles come with a Life of Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference.At the time of lease, our customer signed and reviewed the Return Anytime Lease Agreement. Page 1, under subsection Excessive Wear and Use, states:"You may be charged for excessive wear based on our standards for normal use and for mileage in excess of a rate of 24,000 miles per year (prorated based on the total number of scheduled periodic payments) at the rate of twenty cents per mile."In addition, on page two, under subsection Description of Vehicle, it notes 150,666 miles as the starting odometer reading of his Return Anytime Lease Agreement.On July 13, 2015, a repair facility filed a claim with Aeverex. The repair facility noted an odometer reading of 167,187 miles when the claim was initiated. By this time, our customer had driven 5,440 miles over the prorated allotted mileage for 167 days in the lease. At the rate of twenty cents per mile, our customer had accrued an over mileage fee of $1,088 per his lease agreement.On July 24th, the claim was updated to report a transmission replacement. On July 28th Aeverex sent the high cost estimate for repairs to DriveTime for further review. Our customer contacted DriveTime’s corporate offices to inquire about the review process. We advised our customer that a decision would be made within 24 to 48 hours.On July 29th DriveTime advised Aeverex to proceed with the repairs for a total of $2,039.90.On July 30, 2015, we contacted our customer regarding his repair concerns and over mileage fees. We advised him that as an exception, we would release the vehicle to him and allow him until August 7, 2015 to pay the accrued over mileage fees. Our customer informed us that he would be abandoning the vehicle at the repair facility as he was unable to meet that agreement.On August 4, 2015, our customer contacted DriveTime’s Corporate Offices to discuss his concerns with the over mileage fee. We advised him that per his Return Anytime Lease Agreement, the allotted mileage is prorated based on the number of payments. We informed our customer he could cancel his lease any time by returning the vehicle to the dealership. By returning the vehicle to a DriveTime location, our customer would then be eligible to lease or buy a vehicle from us again at any time in the future.On August 13, 2015, DriveTime’s Customer Relations Department reached out to our customer to address his concerns. After further review of his situation we advised him that we would be unable to assist with the fees due to the excessive mileage placed on the vehicle. Our customer notified us that he would be returning the vehicle as he was unable to meet this request.We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] the response and documents submitted by drive time have nothing to do with the extended warranty. We are addressing the attached documents which states a multipoint inspection was done however the vehicle displays the opposite. Basic safety issues such as brakes and now tires are one of the basic and most essential areas of inspection in which drive time obviously made false statements regarding the safety of the vehicle. We have tried to contact Justin Murrick on sever occasions. The latest being sept 14 2015 at 9:00 am. We were told mr [redacted] was not in until later and would return the call within a few hours. It is now 2:44 pm pacific time and we have still not heard from him

I do not a agree with the information the company provided it stated that I came in on 10/23/15 with the complaint regarding the bumper when thats not true I went in on 10/20/15 as well as constantly called I can provide phone records and of theres cameras in the store they can verify ot as well, when I went into the store on 10/22/15 and spoke with customer service manager [redacted] and he stated that since he spoke with Maaco and my claim was put in on the 5th day that it wouldn't count against me and if I chose to switch vehicles I could and I have plenty of proof and yet the problem have not been fix its been alot of back and forthness between DriveTime to Maaco to Aveerex and til this day I have to still drive in a hazardous vehicle.

I simply don't agree with some of this response:
I am out of pocket $445.85 on repairs a warranty was supposed to cover on an "engine" issue, I didn't opt out, the warranty and a tracking system was added to the bill.
I don't believe the vehicle was properly inspected, the front brakes completely failed after just two months of me driving the vehicle.
The rear door isn't a cosmetic issue, where theft could occur, I believe that's a safety and security issue.
I can fax a copy of the latest repair bill, will it take three months for a proper response like it did last time?

On October 10, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime...

when she purchased a 2009 Chevrolet Impala. At time of sale, our customer agreed to make 153 bi-weekly payments of $127.17 and one final payment of $125.75 beginning October 29, 2013. Attached you will find the Simple Interest Retail Installment Contract for your reference.

On March 29, 2015, our customer contacted DriveTime in regard to altering the frequency of his payments on the account to become semimonthly payments. DriveTime advised our customer that his payments would alter if changed to semimonthly frequency and we would review for approval.

Later that day, the frequency change was declined due to our customer’s account delinquent status. In order to process a frequency change, our customer’s account must be in a current status.

Since that time, our customer has made payments towards his account using a check free cash payment location. These payments are sent from a third party company on behalf of our customer. DriveTime is unaware of any barcode system that these third party companies may require.

On January 27, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would be able to send a CheckFreePay card to our customer’s email address. This card contains all the information needed for a check free cash payment to be made and is attached for your review. In addition, we advised our customer we could review for a frequency change on the account once the account is brought to a current status.

As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.

Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,

DriveTime Customer Relations
Tell us why here...

I spoke with a customer service representative about the Revdex.com complaint. She essentially said that the company could not do anything for me unless I went through legal channels. She also told me that the other customer service representatives were incorrect in telling me that inspection reports could be sent to me. She also told me that they were incorrect in telling me thatif I had purchased the extended warranty they would be able to help me. I will be seeking legal representation and contacting the Attorney General.

October 2, 2015

Revdex.com
Ph. ###-###-####
Fax ###-###-#### 

Re: Complaint # [redacted]

To Whom It May Concern,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On December 8, 2014, the vehicle was recovered for default due to non-payment. Please refer to page 3 of the Simple Interest Retail Installment Contract, “Default”         

“You will be in default if you do not make any payment in full when such payment is due...We may also take items of personal property found in the Vehicle when we take back the vehicle and hold them for you. If you do not claim them within the time required by law, we will dispose of them in a commercially reasonable manner. “

“If we take back the vehicle, we will sell it unless you exercise any right to cure or redeem the Vehicle that you may have under state law. The sale proceeds, less amounts we pay to take back the vehicle, hold it, prepare it for sale, and sell it, and less our attorneys’ fees and legal costs if permitted by law, will be used to pay the amount you owe on this contract. Any money left will be paid to you unless the law requires that we pay it to someone else. If the sale proceeds are not enough to pay off this contract and costs, you will pay what is still owed (the deficiency) to us.”

On December 10, 2014, we mailed our customer a redemption and reinstatement form. The purpose of this form is to inform the customer of the options available regarding the vehicle. Attached you will find a copy of the Redemption and Reinstatement Form for your reference.

On page one of the Redemption and Reinstatement Form under the subtitle “All Charges are estimates and subject to change” it states:

“Your Vehicle is stored at the following location: [redacted], North Las Vegas 89165 ###-###-####. If your vehicle was REDEEMED or, if entitled, the contract is REINSTATED, it can be reclaimed at this address. If you had any personal property in the repossessed vehicle, such property may be identified and claimed by contacting the following party at the phone number.” 

On page two of the Redemption and Reinstatement Form subtitle “Notice Of Sale” it states:

“The vehicle described above will be sold at private sale at any time 10 days after the Date of Notice shown above unless the vehicle has been REDEEMED or the contract has been REINSTATED…If the vehicle is not redeemed or the contract is not reinstated within the time period stated above, we will dispose of the vehicle.”

On December 12, 2014, our customer contacted DriveTime regarding the repossession. We informed our customer to redeem the vehicle we require a payment of $1,600. Our customer advised DriveTime she would redeem the vehicle at the end of the month. We gave authorization to hold the vehicle until that time. Our customer did not redeem the vehicle.

On March 12, 2015, we mailed our customer an Explanation of Calculation of Surplus or Deficiency form. The purpose of the document is to inform our customer of the proceeds received for the vehicle, and the amount being applied to their current deficiency balance. Attached you will find a copy of the Explanation of Calculation of Surplus or Deficiency form for your reference.

At this time, DriveTime is willing to offer our customers the following resolution. We will delete our customer’s trade lines and waive the remaining deficiency balance. This update should reflect on our customer’s credit reporting 30-90 days after the request is completed.

We apologize for any confusion or inconvenience this may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

Josh S.
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   On July 15, 2016, we informed our customer she will need to have a diagnosis completed at an in-network repair facility prior to us reviewing options of possible assistance. We offered a lock-in rate rental at $25.99 and rental reimbursement at $25.99 per day, while the vehicle was at the repair facility. The rental reimbursement would be either in a form of a check or a credit to the account.   At this time, we have no further information. Once we have an invoice for the current repairs, we will consider all options of possible assistance.   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On April 02, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2007 Chevrolet Trailblazer. The vehicle came with a...

limited warranty administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease and the Life of Lease Limited Warranty agreement for your reference.

On April 18, we contacted our customer and reached an amicable resolution. Drivetime has applied a goodwill credit of $117.50 to our customer’s account to compensate for the time she was unable to drive the vehicle.

As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On June 13, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2006 Volkswagen Jetta. Our customer also...

purchased a 5 year/50,000 mile vehicle service contract,

administered by [redacted].  Included you will find a copy of the [redacted] Protection Plan Vehicle Coverage agreement and Simple Interest Retail Installment Contract for your reference.

At this time, DriveTime has reached out to our customer and come to an amicable resolution.  DriveTime has agreed to reimburse our customer up to $25.99 per day our customer had to pay for a rental vehicle, and to pay for our customer’s rental vehicle directly going forward until the repairs are finished as a goodwill gesture.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

Customer Solutions Analyst