DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customers’ concerns.At the time of sale, our customers were provided an Experian AutoCheck Vehicle History Report. The Experian AutoCheck Vehicle History report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft record. If any of the items were applicable, these items would be noted in the Vehicle Information section on the Experian AutoCheck History report. DriveTime sold the vehicle in good faith. Our customers read, agreed and signed the document. Our customers also signed the “what you need to know about financing a vehicle with DriveTime” document. Page 2, section: “Vehicle Inspection” states: “You are purchasing a used vehicle which may have had paint or body work we did not perform and are not aware of. You had an opportunity to inspect your vehicle and are satisfied with it.” DriveTime’s vehicle pricing is subject to several factors, including price of purchasing and reconditioning the vehicles for sale. DriveTime clearly does not compete on price, nor do we hide it. Our customers elected to purchase additional products, which increased the overall purchasing cost of their loan. On May 23, 2014, DriveTime contacted our customers and encouraged them to submit any receipts for out of pocket costs.  We offered to review these receipts to determine what options were available. At this time, we have not yet received receipts from our customers. We encourage our customers to have the vehicle diagnosed for any current repair issues, so we can review our options for possible assistance. To date, DriveTime has performed all necessary reimbursement requirements stated in the vehicle service contract. At this time, we are unable to accommodate our customer’s request to exchange vehicles. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,[redacted]DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On August 13, 2014, our customer entered into a retail installment contract with DriveTime when he purchased a 2010 Dodge Grand Caravan. Our customer...

elected to purchase a 3 year/36,000 mile vehicle service contract, administered by [redacted]. Included you will find the retail installment contract and vehicle service contract agreement for your reference.

We have made several attempts to contact our customer to discuss his concerns, but have been unsuccessful. On September 25, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss his concerns.

As a goodwill gesture, DriveTime has applied a $25 credit to our customers’ principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On July 24, 2014, our customers entered into a simple interest retail installment contract when they purchased a 2006 Dodge Charger. Our customers purchased a 3 year/36,000...

mile vehicle service contract, administered. Included you will find the simple interest retail installment contract and the vehicle service contract for your reference. On September 15, 2014, we contacted our customers and came to an amicable resolution. We agreed to credit their account a daily per Diem of $16.38 for each day the vehicle is at the repair facility for the engine replacement. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 25, 2013, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2006 Pontiac G6. Included you will find the Simple Interest...

Retail Installment Contract for your reference. On September 19, 2014, we contacted our customer and came to an amicable resolution. As a goodwill gesture, DriveTime has mailed our customer a $50.00 [redacted] gift. We encouraged our customer to contact the recovery agency regarding her personal belongings and metal plates. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns.On May 8, 2013, our customers entered into a Simple Interest Retail Installment Contract when they purchased a 2007 Chevrolet HHR. Attached you will find the Simple Interest...

Retail Installment Contract for your reference.On October 10, 2014, we reached out to our customers to address their concerns. We discussed the finance charges, simple interest, and payment allocation as it relates to their account. That information is as follows:- Amount Financed: $16,662.93- APR/Interest Rate: 23.044%- Finance Charge: $12,221.39- 62 monthly payments of $458.50 with one final payment of $457.32          - Interest paid thus far: $5,063.65          - Principal paid thus far: $2,621.10Page one of the "What you need to know about financing a vehicle with DriveTime" document under "Financial" states:"Your contract is a ‘simple interest’ contract. That meansa "finance charge" (interest) is charged each day on the amount you financed with us. When you make a payment, your payment pays the interest and then it pays/reduces the amount financed. If you pay late, your contract continues to accrue interest each day. When you make your payment late more of your payment has to go to pay the extra interest. This means less of your payment goes to pay/reduce the amount financed and it can take longer to pay off your contract with us"Attached you will find the "What you need to know about financing a vehicle with DriveTime" document for you review.At this time, we are unable to accommodate our customers’ request to trade in her vehicle with Chevrolet. However, our customers are free to explore refinance options with a bank or credit union of their choosing.As a goodwill gesture, DriveTime has credited our customers’ principal balance $25.00.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On September 24, 2014, our customer entered into a Cancel Anytime Lease Contract when she leased a 2008 Chevrolet Cobalt. Attached you will find the Cancel...

Anytime Lease Contract for your reference. On November 13, 2014, our customer voluntarily returned her vehicle to terminate her lease contract.
On November 18, 2014, our customer called in stating a payment of $192.66 was deducted from her bank account on November 15. Our customer’s account was setup on an automatic payment system that was not cancelled at the time of return. We advised our customer that we would send her a refund check for the amount withdrawn, contingent upon receiving a copy of the bank statement showing the payment had cleared.
On November 20, 2014, we received the bank statement and advised our customer that a check for $215.66 would be mailed to her. This amount includes the $192.66 payment and the $23 overdraft fee incurred on her bank account.
On November 26, 2014, we confirmed the check had been delivered to our customer’s residence via FedEx tracking system. Our Accounts Payable Department also verified the check had been cashed.
On December 4, 2014, we got ahold of our customer’s husband, an authorized third party on the account, to discuss the matter. He advised they have received the check and everything has been taken care of.
DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 14, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2011 Ford Focus. Attached you will find the...

Simple Interest Retail Installment Contract for your reference.We have made several unsuccessful attempts to contact our customer. On February 16, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact DriveTime at ###-###-####, to address his concerns.We have also reviewed our customers account and have found the following:- On June 11, 2014, DriveTime received notice that our customer’s vehicle was impounded. This impound was due to his girlfriend parking on a private property. Our customer was responsible to pay $2,154 to redeem his vehicle. This redemption fee equated from the impound company charges along with DriveTime’s recovery fees. Our customer paid the amount required and redeemed his vehicle.- The most recent impound from the police occurred on December 19, 2015, with our customer’s girlfriend who has had possession of the vehicle in another state.- Due to an arrest, our customer and DriveTime were not notified that the vehicle had been impounded. Therefore, up until February 2015, our customer was stating that the vehicle had been stolen or lost and wanted us to locate it. We advised our customer that if he provides a police report we could send the GPS location of the vehicle to the police.- Once the vehicle was located at an impound lot, DriveTime recovered it to prevent further storage fees. Our customer is responsible to pay $1,842.87 to redeem his vehicle. The redemption deadline is February 21, 2015.Our customer is stating DriveTime turned off the GPS tracking device to run a $2,000 bill as ransom. Our customer has the Skylink service to log-on and locate the vehicle at anytime. If our customers want DriveTime to locate the vehicle, a police report is needed and that location would then be sent to the police. The impounds and charges that occurred over the past year were valid and arose due to a third party having possession of the vehicle. Our customer is still responsible for the account balance regardless of any agreements made with a third party to take possession of the vehicle and payments. We are unable to accommodate our customer’s request to refund the amount he has paid into the loan due to the issues stemming from domestic matters.As a goodwill gesture, DriveTime has mailed a $25 American Express to our customers’ address on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On January 19, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract when he leased a 2004 Lexus ES 330. All lease vehicles come with a Life of Lease...

Limited Warranty, administered by [redacted]. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, it will not be replaced. Page one of the "Lease Vehicle Inspection Checklist" under Important Reminder, states:  "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Lease Vehicle Inspection Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." At the time of sale, our customer signed and dated the "Lease Vehicle Inspection Checklist." Attached you will the Lease Vehicle Inspection Checklist for your review. A timeline of our customer’s repair history is as follows: - On January 24, 2015, our customer contacted [redacted] regarding a burning smell and an oil leak. - On January 30, 2015 a repair facility contacted [redacted] and recommended to repair the front crank seal, left valve cover gasket, and to add transmission fluid. [redacted] ordered an inspector to verify the mechanical failures. - On January 30, 2015, our customer informed DriveTime the vehicle was having mechanical issues. We informed our customer that we do not provide assistance with the Cancel Anytime Lease Contract. As an exception, we offered our customer a per diem credit for the amount of days the shop retains the vehicle. - On February 4, 2015, an inspection report was submitted to [redacted]. The inspector recommended repairing the oil pan, pan gasket, front cam seal, and right front axle. - On February 5, 2015, DriveTime made an exception to assist our customer with a direct bill rental until the repairs were completed. Our customer’s repairs were completed on February 10, 2015. On February 9, 2015, our customer requested to return the vehicle for a full refund. We informed our customer the repairs were covered by the Life of Lease Limited Warranty and exceptions were made to assist him while vehicle was being repaired. On February 12, 2015, we informed our customer a per diem credit for $99.78 would be applied to his account for the six days he was without transportation.On February 18, 2015, we informed our customer of the past due for $346.50. We encouraged him to make payment to prevent recovery of the vehicle. Our customer stated he will send the payment through his financial institution to avoid any payment processing fees. To date no payments have been received. Later that day, our customer contacted [redacted] stating the transmission was still having issues. [redacted] informed our customer to take the vehicle back to the previous repair facility and made an exception to cover the diagnostic fee. At this time, we are unable to accommodate our customer’s request to cancel the Return Anytime Lease and refund all monies paid. Once a claim is filed with [redacted], we can review for possible assistance. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

June 17, 2015 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. DriveTime strives...

to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. On May 1, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2006 Pontiac Grand Prix. All lease vehicles come with a Life of Lease Limited [redacted], administered by [redacted]. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited [redacted] Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, it will not be replaced. Page one of the "Lease Vehicle Inspection Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Lease Vehicle Inspection Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." At the time of sale, our customer signed and dated the "Lease Vehicle Inspection Checklist." Attached you will the Lease Vehicle Inspection Checklist for your review. The following is our customer’s repair history: ? On May 12, 2015, our customer contacted lease customer service regarding repair issues. We referred our customer a repair facility that worked with [redacted]. ? On May 18, 2015, a repair facility contacted [redacted] and recommend repairing front engine mounts, left side transmission mount, and front axle. [redacted] approved the repairs under the Life of Lease Limited [redacted]. ? On May 26, 2015, our customer contacted DriveTime inquiring about a rental assistance. We informed our customer there is no rental assistance on lease vehicles. We offered per [redacted] for each day the vehicle was in the repair facility. Per [redacted] is calculated based on our customer’s bi-weekly payment of $207.50. We take the bi-weekly payment and divide it by 14 days. Our customer’s daily per [redacted] is $14.82. ? On May 27, 2015, the repair facility contact [redacted] and advised the output shaft came out with the axle causing internal damage to the transmission. [redacted] approved the transmission under the Life of Lease Limited [redacted]. ? On June 5, 2015, a per [redacted] credit for four (4) days was applied to our customer’s account for $51.87. At this time, as a goodwill gesture, we are offering to credit our customer’s account $300.00. We encourage our customer to contact us at ###-###-#### to accept our offer or come to an amicable resolution. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations Tell us why here...

I have reviewed the response made by the business in reference to complaint ID 10836648, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not pay 950.00.. I was told that I had to pay 994.00 to drive off with the vehicle.. Then the fact that they are trying to make it seem as if they were trying to be so helpful to me also is untrue.. When I called them myself to report all these problems, they didnt want to assist me.. But as soon as I reported them to the Revdex.com, now all of a sudden they are so concerned about the issue.. And im sorry but a 25.00 gift card is not gonna make this problem go away.. I didn't even get to the two month mark with owning the vehicle due to it completely breaking down.. And I feel that I was duped into taking a lemon for a car off their lot.. A car that they didnt inspect or do anything to prior to selling it to me.. I worked too hard for my money to be wrongfully taken by a money hungry corporation.. Whatever major mechanical issues that car has, has been with that car prior to being sold, and im more than certain they were aware of it all, and still chose to sell it after the fact..I plan to go to the local news station here and report it as well.. I cannot take this sitting down, and I will not roll over for a bully of a corporation.. Right is right, and wrong is wrong.. The right thing to do is to return my down payment of 994.00.. [Provide details of why you are not satisfied with this resolution.]

Regards,

December 28,...

2015
Revdex.com
Re: Complaint # [redacted]
Ms. Hill,
We appreciate the opportunity to address our customer’s concerns.
On January 3, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Jeep Compass. Attached you will find the Simple Interest Retail Installment Contract for your reference.
When our customer’s accounts become delinquent, DriveTime makes regular attempts to contact our customer to cue the delinquency balance. While speaking with our loan advisors, our customer is able to set payment arrangements on the account. If these arrangements are made and kept, efforts to contact our customer cease.
On June 5, 2015, our customer contacted DriveTime to set up payment arrangements on his account. At that time, our customer agreed to make a payment of $ 265.00 on July 3, 2015 and an additional payment of $333.00 of July 15, 2015. If these arrangements were kept, the account would then reflect as current.
On July 3, 2015, our customer made a partial payment of $154.72, which did not meet the amount that was previously agreed upon.
On July 17, 2015, a payment of $223.00 was received. This payment amount did not clear our customer delinquency balance and the account remained past due.
From that point in time, our customer made multiple attempts to set arrangements to bring the account to a current status. Not all of the arrangements were met, causing the account to become further past due.
On December 26, 2015, DriveTime contacted our customer to reach an amicable resolution. DriveTime agreed to provide our customer with a two payment deferment on the account. This allowed two payments to be placed on the end of the loan and as a result, bring the account to a current status. As an additional good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.
Sincerely,
DriveTime Customer Relations

January 22, 2016

justify;">
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 
Re: Complaint # [redacted]
To Whom It May Concern,
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On April 8, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Lincoln Zephyr. Included with the vehicle was a 5 year/50,000 mile Limited Warranty, administered by [redacted]. Attached you will find the Simple Interest Retail Installment and Limited Warranty for your reference.
At the time of sale our customer was provided with an Experian Autocheck Report. This report contains information on reported accidents, possible title and odometer concerns, and vehicle use information. The report provided to our customer at the time of sale disclosed that the vehicle had been involved in two reported accidents. Attached you will find a copy of this report for your review. Our customer signed and acknowledged the Experian Autocheck Report.
On October 22, 2015, our customer contacted DriveTime and [redacted] to advise she was experiencing a knocking noise and an oil leak. DriveTime advised that we needed a repair facility to call in a diagnostic to [redacted], and that we would be able to review for possible assistance if the issues reported were not covered by the Limited Warranty.
On October 27, 2015, [redacted] Total Car Care contacted [redacted] and advised that the vehicle required an engine replacement. [redacted] requested an independent inspection to verify the faults reported by [redacted].
On October 29, 2015, the inspector filed a report recommending that the engine be replaced.
On November 3, 2015, [redacted] approved the replacement of the engine at a cost of $2,207.90.
(CONTINUED…FULL RESPONSE SUBMITTED TO Revdex.com)

The problem is that I had to use my first 30 plus days in and out of the repair shop for this non-reliable car. I called Drive Time to let them know that I was making a payment of 850.00 on Dec 31st due to having medical issues/bills.  A couple days later the car check light engine turned on and the car shut off the following day on December 24nd 2015. I called Drive Time and let them know that car shut off that week. They told me that due to me having an outstanding balance that there is nothing they can do. So I asked to speak with a supervisor in the escalation department. They told me if I can get it to the shop and pay the deductible then I should be good and that I need to make a payment as soon as possible. I’ve done everything they told me to do regarding getting the car to a repair shop. I’ve been stranded for 2 weeks and now my daughter is missing school and I’ve spent my holidays stress to the max. I’ve been in and out of the repair shop and on the phone for hours calling back to back to Drive Time’s escalation department. The car is still at the repair shop parking lot and I will be renting a car one way to get home with my daughter and puppy on 1/8/16. Please help me, I wouldn’t mind paying for a working car but since the car couldn’t make it back home to [redacted] due to car issues.  Due to having to take the car back and forth over 3 times and being stuck in traffic due to the car failing on me, I’m exhausted and just want my money back so I can purchase a reliable car. I can afford to make the payment but the car was a lemon. I have attached the 4 times that I had to take to the repair shop. I don't think the owner of Drive Time would like to live in and out of the repair shop and stranded on the streets waiting for tow trucks in the cold [redacted] weather. I had to pay for a one way home back to [redacted] and the car is still stranded back in [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

On June 11, 2016, our customer contacted DriveTime and inquired into the possibility of exchanging the vehicle. We advised that we were willing to exchange the vehicle, rescind his current Contract, and enter into a new Simple Interest Retail Installment Contract with him. Additionally, we informed our customer that the exchange would require no additional down payment and that he would be transferred into a comparable vehicle. Our customer stated that he would consider our offer and contact us once he had finalized his decision.
 
On June 13, 2016, our customer contacted DriveTime and declined the abovementioned offer; furthermore, he requested that DriveTime allow him to return the vehicle and issue a full refund of all monies paid into the loan. We advised that we would be unable to accommodate this request, as our customer had indicated that the vehicle was operational after having the TCM repairs completed through the OEM. Alternately, we offered to accommodate our customer’s request to return the vehicle, rescind his Contract, and delete his trade-line. However, our customer declined this offer, as well.
 
Please see the attached PDF for the full response.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address the non-customer’s concerns. On March 1, 2014, the non-customer entered into a lawaway agreement with DriveTime allowing her to accumulate a $200.00 down payment to place a hold on a 2007 Audi...

A4.  On March 11, 2014, the non-customer contacted DriveTime and cancelled the layaway agreement. On May 20, 2014, we contacted the non-customer and came to an amicable resolution.  DriveTime has agreed to expedite a refund of the non-customer’s layaway payment. As a goodwill gesture, DriveTime has sent a $25 American Express gift card to the non-customer’s address. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,[redacted]DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I Drive time keeps saying I had an insufficient fund fee and I did but not because I didn't have the funds. I guess they really didn't read the complaint or listen to any of the calls that I made. So yeah the insufficient fund fee was removed but it shouldn't have even been applied to begin with. I was given poor customer service and treated very rude. The person that called me from Drive Time didn't even listen ro the calls in question.  Horrible Customer service and I will never refer anyone to Drive Time.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On June 27, 2014, our customer entered into a Simple Interest Retail Installment contract when he purchased a 2006 BMW 3 Series. Included you will find the Simple Interest...

Retail Installment contract for your reference.On October 1, 2014, we contacted our customer and reached an amicable resolution. At this time, DriveTime has placed our customer’s account in our Special handling department. Our Special handling department will ensure our customer only receives collection calls if his account is seven or more days past due.As a goodwill gesture, we have applied a $50 credit towards his next payment. We apologize for any inconvenience or confusion this may have caused.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

At the time of purchase, our customer signed and reviewed the "DriveTime’s DriveCare Limited Warranty." Please refer to page two section "warranty co-payment" it states:

- Year 1 (day 0-365) $50 per warranty repair visit

- Year 2 (day 366-730) $150 per warranty repair visit

- Year 3 (day 731-1095) $250 per warranty repair visit

On July 18, 2014, a repair facility contacted us and recommended a starter repair. The starter was approve under the limited warranty. However, our customer was responsible for a $250 co-pay. Later that day, our customer informed us the mileage was incorrect. On the same day, we confirmed with the repair facility that the mileage was correct.

At this time, we are unable to accommodate our customer’s request. As agreed on September 9, we credit our customer’s account $125.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The $233 that was applied to my account was a per diem for the car being in the shop from 27 Oct 14 until 7 Nov 14. There is another per diem being applied for the car going back to the shop from 13 Nov 14 until 18 Nov 14. On 14 Nov, before being towed to the shop, the vehicle stopped working and myself and my newborn son was stranded on the side of the road for several hours until the automotive shop, where the car was being repaired, sent a tow truck to pick up the vehicle. That same night I payed for my own carfax report, that should have been provided to me the day I purchased the vehicle, and saw that there was an open safety recall on the SUV back in 2011 that was never fixed.18 Nov I picked up my vehicle from the shop and the check engine light came on again. So I took my vehicle back to the shop for them to put it on the machine and now the steering module has to be replaced. So once again I'm going to be without my vehicle. I want my money back

Regards,[redacted]