DriveTime

August 28, 2015[redacted]Revdex.comPh. ###-###-####Fax ###-###-####Re: Complaint # [redacted]Dear [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.At the time of purchase our customer signed and reviewed the Vehicle Service Contract. On Page 3, under subsection Exclusions – What this Vehicle Service Contract Does not Cover, it states:"All parts not specifically listed as covered parts are not covered under this contract… In addition, this contract provides no benefits or coverage and provider has no obligations under this contract for:? Cost or other damages caused by the failure of or to a part not listed as a covered part."Our customer was previously ineligible for a payment deferment to suspend his past due balance on the grounds of being within the initial six months of his loan. DriveTime has found that the first six months of payment is the most important in determining customer’s payment habits throughout the life of the loan. It is for this reason that DriveTime is unable to modify the original terms of payment within this time frame.On August 26, 2015, DriveTime’s Customer Relations Department spoke with our customer about his concerns. We requested our customer to send in receipts for his out-of-pocket expenses in relation his vehicle repairs. Once we receive these receipts we will review them for a possible payment deferment.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

April 28, 2015 Lyndsey MullensRevdex.comPh. ###-###-####Fax ###-###-####  Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 BMW X5. Our customer’s vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty Agreement, and Vehicle Service Contract for your reference. On March 25, 2015, our customer contacted [redacted] regarding a check-engine light, heating issues, and a variety of other miscellaneous issues. [redacted] referred her to an in-network repair facility to have the vehicle diagnosed. On March 30, 2015, an in-network repair facility filed a claim with [redacted] for a variety of repairs and diagnostic fees. The blue tooth module and electrical diagnosis were approved under the terms of the DriveCare Limited Warranty; however, the air filter, tune-up items, vent valve, serpentine belts, engine and transmission mounts, and fuel system diagnosis were not covered under the DriveCare Limited Warranty, and therefore were not approved. On April 2, 2015, DriveTime made an exception to approve all of our customer’s non-covered repairs in full. On April 6, 2015, DriveTime advised [redacted] to cover the diagnostic fee at an original equipment manufacturer (OEM) as exception, so our customer could have the vehicle further diagnosed. That day, an OEM filed a claim with [redacted] for the key fob. These repairs were approved in full as part of the previous exception. On April 7, 2015, an in-network repair facility filed a claim with [redacted] for the flywheel. [redacted] approved these repairs in full under the terms of the DriveCare Limited Warranty. On April 23, 2015, 31 days into our customer’s loan, an in-network repair facility filed a claim with [redacted] for strut mounts and a suspension diagnosis. Because strut mounts are not covered under the terms of the Vehicle Service Contract, [redacted] did not approve these repairs and fees. On April 24, 2015, [redacted] readdressed the claim for the struts and suspension diagnosis and determined that they would approve the repairs and fees in full under the terms of the 30 day/1,500 mile DriveCare Limited Warranty. We have contacted our customer and have come to an amicable resolution. We advised her of the above information and encouraged her to reach out to DriveTime Customer Relations at ###-###-#### with any additional questions or concerns. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As per previous experiences this is yet again anpther example of the companies poor ability to even demonstrate factual information regarding my complaint.The data presented is erroneous and does not represent myself or the vehicle purchased from this business. Although circumstantial this shows some insight into the business practices and attention to detail this company has shown from time of purchase to the current date. 

I have attached documentation showing the data associated with myself and the vehicle purchased from drivetime. Considering the events and circumstances of this complaint and the companies inability to even provide factual information

Regarding this complaint I find their offer of compensation insulting and patronizing. 

I stick by my requested reimbursement amount, and give drivetime the option of applying this amount of approximately 750 dollars plus additional reasonable punitive amounts in the flrm of funds being applied towards the principle balance of the currently held finance agreement between my [redacted] and Drivetime corporation. Along with a letter of forgiveness submitted to the three credit bureaus experian equifax and transunion retracting their claims of past late payments which have affected my credit rating in a derogatory way and requesting removal of said information from my credit report. If the company agrees to these terms or a reasonable percentage of the requested monetary funds to be applied towards the loan principle balance I will consider this complaint resolved and agree to retract my complaint against drivetime corporation.

I will also attach documentation showing my actual identity and factual information to establish this claim versus what was presented by drivetime, and is totally erroneous.

Regards,

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 2, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2012 Toyota Yaris. Included you will...

find Simple Interest Retail Installment Contract for your reference. On May 3, our customer contacted us stating she made a payment through Money Gram. However, they payment did not post to her account. On May 15, we contacted our customer notifying her Money Gram had issued the payment towards the incorrect account. We informed her we located the payment and would have it backdated to May 3rd to prevent negative implications to her account. At this time, our customer has agreed that we have come to an amicable resolution. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On September 12, 2014, we came to an amicable resolution with our customers. Our customers have entered into a simple interest retail installment contract. They have elected...

to purchase a 2007 Toyota Corolla along with a 3 year /36,000 mile vehicle service contract. As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The issue have not been resolved, Drivetime said that my car loan would report back to the credit bureaus on the 1st of April. And the information in the letter said on December 23,  2014 I placed a full cease and desist on my account.. That is not true. I just need to know that my car is not being repossessed. Like in March after I made the payment, they sent out the repossession man to pick up my car. I need to know what's really going on. And if my car is charged off, who am I playing.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On April 18, 2008, our customer entered into a Simple Interest Retail Installment contract, when she purchased a 2001 Mercury Sable. Included you will find the...

Simple Interest Retail Installment contract for your reference. We have attempted to contact our customer, however, unsuccessfully. On November 3, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact DriveTime at ###-###-####, to address her concerns.
Although we have been unable to contact our customer, we have researched her concerns and have listed our findings below.
In July 2008, DriveTime completed a loan modification to our customer’s account, changing her payment frequency from bi-weekly to semi-monthly. This altered her account from a 01 sequence to a 02 sequence at the end of her account number.
We have reviewed the manner in which DriveTime is reporting to the three major credit bureaus in regards to our customer’s account and found the following:
[redacted]:
? Reporting correctly. The 01 sequence of her account is reporting as being refinanced (frequency change) with a $0 balance.

? The 02 sequence is reporting as a repossession with a balance of $9,749 and a last payment date of July 2009.
[redacted]:
? The 01 sequence is reporting correctly as "Closed Due to Refinance". However, there is a mark on the history as "K" for repossession. We have updated the report to show the correct payment history while the account was under the 01 sequence.
? The 02 sequence is reporting as a repossession with a balance of $9,749 and a last paid date of July 2009.
[redacted]:
? This credit bureau is reporting two sets of information under the 02 sequence. There is the 01 sequence information under the 02-sequence account. They did not separate this information to report correctly.
? We have submitted a request to correct the 01 sequence information to show "Refinanced" with a $0 balance.
? The 02-sequence information is reporting correctly as a repossession with a balance of $9,749 and a last payment date of July 2009.
On July 14, 2009, DriveTime elected to collect its collateral, the account was 96 days past due. On July 27, 2009, the vehicle was sold at auction for $1,076.00. The auction check was posted to our customer’s account, as a payment, the same day. The payment made on July 27, 2009, is considered the last reported payment date.
The account will report to our customer’s account for seven years from the first date of delinquency. It is our understanding that the three (3) major credit bureaus calculate the seven-year period as follows: for a delinquent customer or charge off, they start the period from the date of the last delinquency from which the customer does not "recover." This means the last delinquency after which the customer is never current again. They call this the "first date of delinquency." For example, if you become delinquent on March 1, 2012 and never become current again, the credit reporting on this account would stop March 1, 2019, even if the loan originated in 2010. In this case, our customer’s first date of delinquency where she did not recover was in March 2009. The completion of the seven years would be March of 2015.
At this time, we are unable to accommodate our customer’s request to delete her credit trade line. However, we have submitted the proper updates to the credit bureaus reporting incorrect information.
As a goodwill gesture, we have mailed a $25 [redacted] gift card to our customer’s address provided. We apologize for any inconvenience or confusion this may have caused.
DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

The response from Drivetime while appearing professional in manner was still not acceptable.  Yes I am behind on my payments as I have had to spend so much money of our pocket for all of the expenses that have been incurred from not having a reliable vehicle.  The upload button on this website will only allow me to upload 4 items.  I have 12 different receipts for items including a few from the companies response and multiple that were not listed.  Example:
 
-$100 deductable for the fuel pump that Sark's auto told me needed to be replaced.  Less than 24 hours Later another $514 not covered under warranty was forked out for the TIPM unit through [redacted] Dodge.  
-$100 deductable for the transmission I had replaced Sark's auto within 2 weeks another transmission has to be put in as you guys would only authorize a used transmission to be put in.  
$150 [redacted] Dodge for evaluating the O2 sensors in the vehicle and need for computer reprogram.  
-$100 deductable Alternator...  $435 for tires, and balancing [redacted], $317.89 Lower control arm.  $500 something for tune up wires etc, Hundreds in tow bills not covered in warranty.  Being upside down on a vehicle and not being able to get a ride to work to pay for the vehicle that you owe more than the worth on.  Apparently priceless.  I would like to submit for review all of my receipts I have spent on this vehicle.  Drivetime's only answer has been if you would like to turn the vehicle in it will go poorly on your credit.  Thanks Drivetime.  It is sad when you have to file a Revdex.com complaint for someone in customer relations to pick up a phone and call you back.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 16, 2009, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2003 Chrysler PT Cruiser. Attached you will...

find the Simple Interest Retail Installment Contract for your reference.  DriveTime had temporarily ceased and purged credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements and to comply with the Fair Credit Reporting Act. We apologize for any inconvenience to our customer. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements.We have begun to roll our updated credit reporting systems at this time. Reporting may not be immediately visible but completed updates should reflect on our customer’s credit report within 30-60 days.  As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to the address listed on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On November 17, 2006, our customer entered into a simple interest retail installment contract when he purchased a 2002 Ford Explore. Included you will find the simple...

interest retail

installment contract for your reference.

On August 27, 2014, we contacted our customer and came to an amicable resolution. We have agreed to update our customer’s credit report to a "settled charge-off," once a payment of $27.76 is complete. In addition, DriveTime agrees to waive the remaining deficiency balance of $147.46.

As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 22, 2010, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005 Kia Sportage. Attached you will...

find the Simple Interest Retail Installment Contract for your reference. On September 1, 2013, our customer’s account charged off due to non-payment at 105 days past due. On September 3, 2013, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered. Please refer to the section in the Simple Interest Retail Installment Contract labeled “Default”:“You will be in default if any one of the following occurs…You fail to make any payment due under this Contract, including any down payment, in full when such pay is due…6.   You fail to keep any other agreement or promise you made in this Contract” On September 20, 2013, the primary account holder on our customer’s account contacted DriveTime to make a payment, but was informed that his account had charged off. We advised the account holder he would need to pay $1000 up front and $600 by September 30 in order to reinstate his account. Our customer attempted to make a payment of $200; however, it did not clear due to insufficient funds. On December 24, 2013, our customer surrendered the vehicle to the dealership where she purchased it. On January 23, 2014, the vehicle was sold at auction for $2,078.12. This amount was applied to our customer’s remaining principal balance, lowering the amount she owed to $6,653.49. On February 5, 2014, DriveTime sent a letter to our customer with a 25% settlement offer. This required our customer to pay $1,659.62 in order to settle her DriveTime account. On January 22, 2015, DriveTime sent a letter to our customer with a 15% settlement offer. This required our customer to pay $995.77 to settle her DriveTime account; the offer was marked with an April 22, 2015 expiration date. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 9, 2015, we sent a letter via certified mail to her address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####.At this time, we are unable to accommodate our customer’s request to remove her DriveTime account from her credit reporting. As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to the address provided.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

January 21, 2016

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Revdex.com

Re: Complaint # [redacted]

Dear Ms. [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On August 05, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Kia Spectra. Attached you will find the Simple Interest Retail Installment Contract for your reference.

On September 21, 2015, DriveTime sold our customer’s loan to a third-party collections agency with no affiliation to DriveTime. At that time, all documentation associated with our customer’s vehicle was transferred to the third-party collections agency.

On January 5, 2016, our customer contacted DriveTime to advise she had been involved in a total loss accident and needed the title for the vehicle. We advised our customer that DriveTime had sold her loan to a third-party collections agency and was no longer in possession of the title.

Later that day, our customer contacted DriveTime to request that we send a lien release on the vehicle to her local Department of Motor Vehicles. We advised our customer that since DriveTime was no longer the lienholder on the vehicle, we would not be able to provide a lien release.

DriveTime has made multiple attempts to contact our customer to address her concerns. At this time, DriveTime is working toward finding a resolution to assist our customer with this matter. We will continue our efforts to contact our customer and reach an amicable resolution.

We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has sent our customer a $25.00 American Express Gift Card.

Should you have any questions or concerns, please contact DriveTime Customer Relations at [redacted]
Sincerely,

DriveTime Customer Relations
Tell us why here...

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On June 06, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Mercedes-Benz. All DriveTime vehicles...

come with a 30 day/1500 mile limited warranty. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty, and Vehicle Service Contract for your reference. Page one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle… We do not make cosmetic repairs. We also do not repair after sale damage such as body, glass, or road hazard damage. Please insure you are comfortable with the condition of the vehicle prior to purchasing." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your review. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review. Our customer’s repair history with Aeverex is as follows: - June 09, 2015- a repair facility contacted Aeverex and recommended the following repairs: - Headlight Door/Motor- Electrical Diagnostic Aeverex approved the recommended repairs under the Limited Warranty. - June 30,2015- a repair facility contacted Aeverex and recommended the following repairs: - Fog Light - Grill Repair Aeverex informed the repair facility that the recommended repairs are non-covered under the Vehicle Service Contract. Our customer was no longer eligible for the Limited Warranty, as he had driven 1,922 miles since time of purchase. On July 07, 2015, DriveTime spoke with the authorized third party on our customer’s account, in regards to the non-covered recommended repairs. We informed the authorized third party we would review the estimate of the non-covered repairs for possible assistance. Later that day, DriveTime contacted the repair facility to be informed that the front grille had signs of impact damage. On July 14, 2015, the authorized third party contacted DriveTime to discuss her concerns. We informed the authorized third party DriveTime would not be offering assistance for the non-covered repairs due to signs of impact damage. At this time, DriveTime is unable to accommodate our customer’s request to repair the fog light and lower grill. If our customer has concerns regarding his brakes, he will need to take his vehicle to an in-network repair facility for a completed diagnostic. Once a claim is on file through Aeverex, we can then review for possible assistance. DriveTime is willing to waive the $50.00 diagnostic fee for our customer to take his vehicle in to address his brake concerns. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted] DriveTime Customer Relations Department

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.The actions described in our customer’s correspondence are clearly not in keeping with DriveTime's set standards of...

service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect. Our loan-servicing department is designed to work with our customers, as well as make efforts to cure account delinquency.On January 6, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Chevrolet Impala. Attached you will find the Simple Interest Retail Installment Contract for your reference.Our customer’s account fell past due on March 14, 2015, and has not since been current. When our customers’ accounts fall past due, we make multiple daily attempts to make payment arrangements.On April 27, 2015, we contacted our customer regarding her past due payment. Our customer informed us that, after a short term without work, she had returned to work and was in need of payment assistance. We advised our customer that she was not currently eligible, and she would need to make a payment before we could readdress the matter. She advised us she would get paid next on May 8, 2015.On May 9, we received a payment of $200.34 toward our customer’s account. The payment was later reversed due to insufficient funds. On May 13th, a $15 fee was applied to our customer’s account as a result of the payment reversal.On May 13, 2015 we contacted our customer regarding her reversed payment. We informed our customer that due to the payment not clearing, she would not qualify to receive a payment deferment. Our customer later submitted a payment of $200.68 that was required in order to qualify for deferment. We informed our customer that once the payment cleared we could review the deferment process.On May 18, 2015, we contacted our customer regarding her past due balance. She informed us of the previous arrangement to receive a deferment once her payment cleared. We advised our customer that there was no longer availability to perform a deferment due to exhausting the company’s allotted account modifications under our lending agreements for that month. We suggested for her to contact us in June once we had the availability to provide account deferments.On June 2, 2015, we contacted our customer regarding her past due payments. Our customer requested to have a deferment on her account. We advised her that she was ineligible to receive a deferment and needed to make two payments to qualify.In order to qualify for a payment deferment, our customers must have made at least five payments within the ninety days preceding the offered deferment. By June 2nd, our customer’s account had only recorded three payments in the preceding ninety days, therefore two payments were required before assistance could be offered.On June 9, 2015, our customer contacted DriveTime’s corporate offices regarding payment assistance. Our customer advised us she would be able to make pay two payments on June 20, 2015. We set a promise to pay for that day in the amount of $400.On June 20, 2015, our customer made a payment of $400.68 toward her account to lower her past due balance. The payment was later reversed due to insufficient funds. On June 24, 2015, a $15 fee was applied to our customer’s account as a result of this payment being reversed.On July 3, 2015, we contacted our customer regarding her past due balance. We explained that her June payment had been reversed and she was not eligible for deferment until that payment was made. We informed her that once the payment was made we could offer up to three payment deferments to assist with the time she was out of work.Between July 18, 2015 and July 22, 2015, our customer made one payment of $240.34 and a second payment of $241 toward her account. The payment of $240.34 was later reversed due to insufficient funds and an additional $15 fee was applied to our customer’s account.As of July 27, 2015, our customer’s account has reached 37 days past due with a past due balance of $605.02.We have made several unsuccessful attempts to contact our customer to discuss options for deferment. On July 27, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at ###-###-####, so that we might come to an amicable resolution.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

January 15, 2016

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Revdex.com

Re: Complaint # [redacted]2

Ms. [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On June 27, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2009 Chevrolet Impala. The Closed End Motor Vehicle Lease is attached for your review.

DriveTime does not compete on price, nor do we hide it. We encourage our customer to research all aspects of their lease. Our customer had the opportunity to sign and review all documents prior to leasing.  Our customer had an opportunity to do a walk around on the vehicle while completing a checklist on the vehicle prior to lease. The terms of a Cancel at Any Time Lease are subject to several factors with are included in lease price of the vehicle, are the following benefits:

Multi-point inspection prior to leasing
Limited warranty for the term of the lease
Free oil changes every 4,000 miles
Free brake pad replacement below manufacture specifications

At time of lease, our customer agreed to make 65 bi-weekly payments of $224.90 due every other Friday beginning July 17, 2015. In addition, our customer was required to pay $1,495.00 due at signing to enter into the Closed End Motor Vehicle Lease. The total payments made towards this lease at end of lease would total an amount of $16,113.50 as stated on the Closed End Motor Vehicle Lease on page one under “Total of Payments”.

DriveTime has made several attempts to contact our customer to reach an amicable resolution. We encourage our customer to contact our customer relations department at [redacted].

As a good will gesture, DriveTime has applied a $25.00 credit towards our customer’s payment.

We apologize for any confusion or inconvenience this matter may have caused.
Sincerely,

DriveTime Customer Relations
Tell us why here...

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May, 5th 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when he leased a 2008...

Chevrolet Impala. The Closed End Motor Vehicle Lease Contract has been attached for your review.Drivetime strives to insure that we assist our customer in getting there vehicle registered in a timely manner. In the state of North Carolina, we provide our customer a 30-day temporary tag to allow both Drivetime and the customer enough time to complete the registration process. During the registration process, our operation advisor found that our customer’s vehicle required a new inspection to be complete to register the vehicle. The dealership arranged for the inspection tobe complete at one of our repair faculties and covered the costs in full. After the inspection was completed, our dealership was able to register the vehicle within the allotted 30-day period. Because DriveTime’s Closed End Motor Vehicle Lease Contracts can be cancelled at any time, we do not offer any grace periods. A vehicle is contractually eligible for repossession as soon as the account falls past due, after waiting any time required by law. As a courtesy to our customers, DriveTime often waits 5 to 7 days before assigning a vehicle to be recovered. On May 29th 2015, our customer called and made a payment in the amount of $232.54 for a first payment due May 30th for the same amount. The customer had enrolled in our automatic billing system that allows Drivetime to automatically deduct the customer payment from there bank account. Our system attempted to pull the payment due on the 30th however the payment was declined due to the system not being allowed to pull form the customer current financial institution. On June 23rd 2015, or customer second payment came due. We attempted to call the customer multiple time however we were unable to contact the customer to inform him of his delinquency. Although we attempted to contact the customer at the number provide during contacting, we are not obligated to contact the customer when his account is delinquent. It is our customer responsibility to insure that their lease payment are paid in a timely manner.On June 26th 2015, after attempting to contact the customer multiple times we instructed one of our recovery agents to locate the vehicle and reposes it due to non-payment. The customer called while his vehicle was being repossessed to resolve the issue. We advised the customer that he would be responsible for the past due amount as well and the repossession fee. In addition the repossession agent may charge the customer fee’s associated with storage and processing not to exceed $125. The customer paid his past due balance and fee’s to Drivetime, we sent the release approval to the repossession agent. Per the notes, the repossession lot was closed when the customer came to collect his vehicle. The customer had to wait for the repossession lot to re-open to collect his vehicle and pay any fees associated.On July 21, 2015 we were able to reach out to our customer and come to an amicable resolution. As a good will gesture we have agreed to credit the customer’s account $150 due to the situation. The customer was pleased with this resolution and considered the matter closed. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The main issue I had when filing this complaint was that it appeared they were reporting "on time payments" until April of 2013 which made it appear to creditors that I only recently surrendered the vehicle. Of course if the creditors had read further,  they could've seen when the vehicle was actually turned in but it is what it is. 

I will wait a reasonable amount of time for Drive Time to perform this action and, if it does, will consider this complaint resolved. I appreciate their quick response to my complaint. 

Regards,

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On February 11, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012...

Toyota Camry. Attached you will find the Simple Interest Retail Installment Contract for your reference. Our customer’s Revdex.com complaint states that our website declares we provide our customers a multipoint inspection report. Our website advises that we conduct a multipoint inspection; however, we do not provide the inspection details to our customers. At time of sale, we provide our customers with an [redacted] AutoCheck Vehicle History Report. The multipoint inspection report is internal information and cannot be released without a subpoena.
On February 19, 2015, our customer called in requesting a copy of the maintenance report. She was advised that the [redacted] AutoCheck Vehicle History Report is what we can provide her.
On March 4, 2015, our customer called to obtain a maintenance report. She was informed that we would need a subpoena to release that information.
We have checked the program that contains the multipoint inspection details for our customer’s vehicle. We can disclose that there were no major issues found during the vehicle’s reconditioning process.
At this time, we are unable to accommodate our customer’s request to release the multipoint inspection information or pay her mechanic to have one completed. As a goodwill gesture, DriveTime has credit our customer’s principle balance $25.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 13, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2009 Chrysler Sebring that came with a limited warranty....

Included you will find the Closed End Motor Vehicle Lease and the limited warranty agreement for your reference. On September 2, 2014, we contacted our customer and came to an amicable resolution. As a goodwill gesture, DriveTime will be refunding our customer one payment ($216.56). Please allow 10 to 14 business days to receive by mail. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations