DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I originally contacted averix on 2/23/14 at which I was notified that I was not in the system because the hadn't sent over my info to averix yet. If the info was in the system when I first called them, I would have been able to return the car in the first 5days of purchase. Check the trust pilot system I logged a compliant there. Next if the car was thoroughly check then how in less then a week I'm having strut and tire issues at which I asked the sale woman that the tires looked a little worn and she stated no we can not sell a car with bad tires, obviously a lie! Next, the credit is a joke, I want my car fixed, I'm paying enough money to these people, they need to fix my car.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The main issue I had when filing this complaint was that it appeared they were reporting "on time payments" until April of 2013 which made it appear to creditors that I only recently surrendered the vehicle. Of course if the creditors had read further,  they could've seen when the vehicle was actually turned in but it is what it is. 

I will wait a reasonable amount of time for Drive Time to perform this action and, if it does, will consider this complaint resolved. I appreciate their quick response to my complaint. 

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On November 17, 2006, our customer entered into a simple interest retail installment contract when he purchased a 2002 Ford Explore. Included you will find the simple...

interest retail

installment contract for your reference.

On August 27, 2014, we contacted our customer and came to an amicable resolution. We have agreed to update our customer’s credit report to a "settled charge-off," once a payment of $27.76 is complete. In addition, DriveTime agrees to waive the remaining deficiency balance of $147.46.

As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On September 12, 2014, we came to an amicable resolution with our customers. Our customers have entered into a simple interest retail installment contract. They have elected...

to purchase a 2007 Toyota Corolla along with a 3 year /36,000 mile vehicle service contract. As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 16, 2009, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2003 Chrysler PT Cruiser. Attached you will...

find the Simple Interest Retail Installment Contract for your reference.  DriveTime had temporarily ceased and purged credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements and to comply with the Fair Credit Reporting Act. We apologize for any inconvenience to our customer. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements.We have begun to roll our updated credit reporting systems at this time. Reporting may not be immediately visible but completed updates should reflect on our customer’s credit report within 30-60 days.  As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to the address listed on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The issue have not been resolved, Drivetime said that my car loan would report back to the credit bureaus on the 1st of April. And the information in the letter said on December 23,  2014 I placed a full cease and desist on my account.. That is not true. I just need to know that my car is not being repossessed. Like in March after I made the payment, they sent out the repossession man to pick up my car. I need to know what's really going on. And if my car is charged off, who am I playing.

Regards,

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 25, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2013...

Subaru Forester. Since we were unable to provide her with the vehicle she desired, we made an exception to place our customer into a newer vehicle with lower mileage for the same down payment requirement of $600. Attached is the Simple Interest Retail Installment Contract for your reference.On May 21, 2015, we contacted our customer and came to an amicable resolution. We ensured that our customer was satisfied with the vehicle she purchased and encouraged her to contact DriveTime should further questions or concerns arise. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, we have credited $25 toward our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted].DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be far from satisfactory to me for the simple fact that I am not receiving anything that will either help me get a new motor vehicle or bettering my credit proving that I am able to handle any type of monthly payment using drive time as an example of such. I feel like I need a better outcome then just a $25.00 gift card that also doesn't help my credit report nor help me receive a new motor vehicle I feel like a payment as high as 215.00 bi weekly equaling to $430.00 a month should be reported for reasons as such as mine a person that's just simply trying to get a new motor vehicle with out either a refund or this being reported I will be stuck searching for a way to get another vehicle as if I was a 1st time buyer. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The response from Drivetime while appearing professional in manner was still not acceptable.  Yes I am behind on my payments as I have had to spend so much money of our pocket for all of the expenses that have been incurred from not having a reliable vehicle.  The upload button on this website will only allow me to upload 4 items.  I have 12 different receipts for items including a few from the companies response and multiple that were not listed.  Example:
 
-$100 deductable for the fuel pump that Sark's auto told me needed to be replaced.  Less than 24 hours Later another $514 not covered under warranty was forked out for the TIPM unit through [redacted] Dodge.  
-$100 deductable for the transmission I had replaced Sark's auto within 2 weeks another transmission has to be put in as you guys would only authorize a used transmission to be put in.  
$150 [redacted] Dodge for evaluating the O2 sensors in the vehicle and need for computer reprogram.  
-$100 deductable Alternator...  $435 for tires, and balancing [redacted], $317.89 Lower control arm.  $500 something for tune up wires etc, Hundreds in tow bills not covered in warranty.  Being upside down on a vehicle and not being able to get a ride to work to pay for the vehicle that you owe more than the worth on.  Apparently priceless.  I would like to submit for review all of my receipts I have spent on this vehicle.  Drivetime's only answer has been if you would like to turn the vehicle in it will go poorly on your credit.  Thanks Drivetime.  It is sad when you have to file a Revdex.com complaint for someone in customer relations to pick up a phone and call you back.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

February 3, 2014

Revdex.com

left;">Re: Complaint #[redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On October 24, 2007, our customer entered into a retail installment contract when she purchased a 2003 [redacted]. Included you will find the retail installment contract for your reference.

On January 29, 2014, we contacted our customer and reached an amicable resolution. We have agreed to update our customer’s credit report to; paid in full with no delinquencies.

As a goodwill gesture, DriveTime has sent a $25.00 [redacted] Gift Card to our customer’s address.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 2, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2012 Toyota Yaris. Included you will...

find Simple Interest Retail Installment Contract for your reference. On May 3, our customer contacted us stating she made a payment through Money Gram. However, they payment did not post to her account. On May 15, we contacted our customer notifying her Money Gram had issued the payment towards the incorrect account. We informed her we located the payment and would have it backdated to May 3rd to prevent negative implications to her account. At this time, our customer has agreed that we have come to an amicable resolution. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, DriveTime Customer Relations

May 30, 2014 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint #[redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On April 11, 2014, our customer entered into a Cancel Anytime Lease with DriveTime, when she leased a 2005 Honda Civic. Included you will find the Cancel Anytime Lease for your reference. On May 14, a double payment issue affected our customer’s account. On May 27, 2014, we contacted our customer regarding her concerns with her account. At this time, we have reached an amicable resolution with our customer. We have applied a one-time credit to her account, for the inconvenience. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On May 21 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2005 [redacted]. The vehicle came with...

a limited warranty, administered by [redacted].

On May 22, 2014, our customer contacted [redacted] about a check engine light. [redacted] referred our customer to a repair facility for diagnosis. A claim was never filed by the repair facility.

We have attempted to reach our customer, but have been unsuccessful. We encourage our customer to take her vehicle into a repair facility for diagnosis. Our customer may also contact the warranty administrator, [redacted] to address her mechanical concerns.

As a goodwill gesture, DriveTime has mailed a $25 [redacted] Gift Card to our

customer’s address.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 16, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2005 Toyota Camry. Included you will find...

the Simple Interest Retail Installment Contract for your reference. We are currently in contact with our customer and are working towards in amicable resolution. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 13, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2009 Chrysler Sebring that came with a limited warranty....

Included you will find the Closed End Motor Vehicle Lease and the limited warranty agreement for your reference. On September 2, 2014, we contacted our customer and came to an amicable resolution. As a goodwill gesture, DriveTime will be refunding our customer one payment ($216.56). Please allow 10 to 14 business days to receive by mail. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On April 18, 2008, our customer entered into a Simple Interest Retail Installment contract, when she purchased a 2001 Mercury Sable. Included you will find the...

Simple Interest Retail Installment contract for your reference. We have attempted to contact our customer, however, unsuccessfully. On November 3, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact DriveTime at ###-###-####, to address her concerns.
Although we have been unable to contact our customer, we have researched her concerns and have listed our findings below.
In July 2008, DriveTime completed a loan modification to our customer’s account, changing her payment frequency from bi-weekly to semi-monthly. This altered her account from a 01 sequence to a 02 sequence at the end of her account number.
We have reviewed the manner in which DriveTime is reporting to the three major credit bureaus in regards to our customer’s account and found the following:
[redacted]:
? Reporting correctly. The 01 sequence of her account is reporting as being refinanced (frequency change) with a $0 balance.

? The 02 sequence is reporting as a repossession with a balance of $9,749 and a last payment date of July 2009.
[redacted]:
? The 01 sequence is reporting correctly as "Closed Due to Refinance". However, there is a mark on the history as "K" for repossession. We have updated the report to show the correct payment history while the account was under the 01 sequence.
? The 02 sequence is reporting as a repossession with a balance of $9,749 and a last paid date of July 2009.
[redacted]:
? This credit bureau is reporting two sets of information under the 02 sequence. There is the 01 sequence information under the 02-sequence account. They did not separate this information to report correctly.
? We have submitted a request to correct the 01 sequence information to show "Refinanced" with a $0 balance.
? The 02-sequence information is reporting correctly as a repossession with a balance of $9,749 and a last payment date of July 2009.
On July 14, 2009, DriveTime elected to collect its collateral, the account was 96 days past due. On July 27, 2009, the vehicle was sold at auction for $1,076.00. The auction check was posted to our customer’s account, as a payment, the same day. The payment made on July 27, 2009, is considered the last reported payment date.
The account will report to our customer’s account for seven years from the first date of delinquency. It is our understanding that the three (3) major credit bureaus calculate the seven-year period as follows: for a delinquent customer or charge off, they start the period from the date of the last delinquency from which the customer does not "recover." This means the last delinquency after which the customer is never current again. They call this the "first date of delinquency." For example, if you become delinquent on March 1, 2012 and never become current again, the credit reporting on this account would stop March 1, 2019, even if the loan originated in 2010. In this case, our customer’s first date of delinquency where she did not recover was in March 2009. The completion of the seven years would be March of 2015.
At this time, we are unable to accommodate our customer’s request to delete her credit trade line. However, we have submitted the proper updates to the credit bureaus reporting incorrect information.
As a goodwill gesture, we have mailed a $25 [redacted] gift card to our customer’s address provided. We apologize for any inconvenience or confusion this may have caused.
DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As per previous experiences this is yet again anpther example of the companies poor ability to even demonstrate factual information regarding my complaint.The data presented is erroneous and does not represent myself or the vehicle purchased from this business. Although circumstantial this shows some insight into the business practices and attention to detail this company has shown from time of purchase to the current date. 

I have attached documentation showing the data associated with myself and the vehicle purchased from drivetime. Considering the events and circumstances of this complaint and the companies inability to even provide factual information

Regarding this complaint I find their offer of compensation insulting and patronizing. 

I stick by my requested reimbursement amount, and give drivetime the option of applying this amount of approximately 750 dollars plus additional reasonable punitive amounts in the flrm of funds being applied towards the principle balance of the currently held finance agreement between my [redacted] and Drivetime corporation. Along with a letter of forgiveness submitted to the three credit bureaus experian equifax and transunion retracting their claims of past late payments which have affected my credit rating in a derogatory way and requesting removal of said information from my credit report. If the company agrees to these terms or a reasonable percentage of the requested monetary funds to be applied towards the loan principle balance I will consider this complaint resolved and agree to retract my complaint against drivetime corporation.

I will also attach documentation showing my actual identity and factual information to establish this claim versus what was presented by drivetime, and is totally erroneous.

Regards,

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On May 07, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005...

Mercedes-Benz. Attached you will find the Simple Interest Retail Installment Contract for your reference. On October 27, 2014, our customer contacted DriveTime to request a modification that would allow a pay schedule due date change and a one-payment extension. The approved modification documents were sent to our customer to be signed and returned.
On November 04, 2014, our customer contacted DriveTime to verify if the signed documents were received. We verified that we did not receive them and advised our customer to re-fax the documents.
On November 11, 2014, we received the signed documents; however, the new due date chosen by our customer had passed causing the modification agreement to expire.
On November 24, 2014, our customer contacted DriveTime to inquire about receiving a new modification that would allow a pay schedule due date change and a two-payment extension. We advised our customer that she would have to make the October payment that is pass due in order to approve a new modification agreement.
Our customer paid the past due balance on December 06, 2014 and new modification documents were provided to our customer.
The modification agreement was finalized on December 16, 2014. The two-payment extension was applied towards the November and December payment. Our customer was to resume her normal payment schedule beginning January 16, 2015. A system error occurred causing the account to reflect a payment being required for December. DriveTime applied a credit of $466.04 to bring our customer’s account current.
On January 21, 2015, we contacted our customer to discuss her Revdex.com complaint. We advised our customer that her account is now reflecting accurately and that her new payment due date is March 16, 2015. Our customer advised that her husband has an account with Credit Karma and that the loan with DriveTime had disappeared. I advised our customer of DriveTime’s credit reporting hold due to the enhancement updates being applied to our reporting system. Upon completion of the updates, our systems would resume reporting in February 2015 and backdate from October 2014. Our customer inquired if we would report her payments for October as late, I advised our customer that those payments would not report as late.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations