DriveTime

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On February 11, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012...

Toyota Camry. Attached you will find the Simple Interest Retail Installment Contract for your reference. Our customer’s Revdex.com complaint states that our website declares we provide our customers a multipoint inspection report. Our website advises that we conduct a multipoint inspection; however, we do not provide the inspection details to our customers. At time of sale, we provide our customers with an [redacted] AutoCheck Vehicle History Report. The multipoint inspection report is internal information and cannot be released without a subpoena.
On February 19, 2015, our customer called in requesting a copy of the maintenance report. She was advised that the [redacted] AutoCheck Vehicle History Report is what we can provide her.
On March 4, 2015, our customer called to obtain a maintenance report. She was informed that we would need a subpoena to release that information.
We have checked the program that contains the multipoint inspection details for our customer’s vehicle. We can disclose that there were no major issues found during the vehicle’s reconditioning process.
At this time, we are unable to accommodate our customer’s request to release the multipoint inspection information or pay her mechanic to have one completed. As a goodwill gesture, DriveTime has credit our customer’s principle balance $25.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 22, 2010, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005 Kia Sportage. Attached you will...

find the Simple Interest Retail Installment Contract for your reference. On September 1, 2013, our customer’s account charged off due to non-payment at 105 days past due. On September 3, 2013, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered. Please refer to the section in the Simple Interest Retail Installment Contract labeled “Default”:“You will be in default if any one of the following occurs…You fail to make any payment due under this Contract, including any down payment, in full when such pay is due…6.   You fail to keep any other agreement or promise you made in this Contract” On September 20, 2013, the primary account holder on our customer’s account contacted DriveTime to make a payment, but was informed that his account had charged off. We advised the account holder he would need to pay $1000 up front and $600 by September 30 in order to reinstate his account. Our customer attempted to make a payment of $200; however, it did not clear due to insufficient funds. On December 24, 2013, our customer surrendered the vehicle to the dealership where she purchased it. On January 23, 2014, the vehicle was sold at auction for $2,078.12. This amount was applied to our customer’s remaining principal balance, lowering the amount she owed to $6,653.49. On February 5, 2014, DriveTime sent a letter to our customer with a 25% settlement offer. This required our customer to pay $1,659.62 in order to settle her DriveTime account. On January 22, 2015, DriveTime sent a letter to our customer with a 15% settlement offer. This required our customer to pay $995.77 to settle her DriveTime account; the offer was marked with an April 22, 2015 expiration date. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 9, 2015, we sent a letter via certified mail to her address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####.At this time, we are unable to accommodate our customer’s request to remove her DriveTime account from her credit reporting. As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to the address provided.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

April 28, 2015 Lyndsey MullensRevdex.comPh. ###-###-####Fax ###-###-####  Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 BMW X5. Our customer’s vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty Agreement, and Vehicle Service Contract for your reference. On March 25, 2015, our customer contacted [redacted] regarding a check-engine light, heating issues, and a variety of other miscellaneous issues. [redacted] referred her to an in-network repair facility to have the vehicle diagnosed. On March 30, 2015, an in-network repair facility filed a claim with [redacted] for a variety of repairs and diagnostic fees. The blue tooth module and electrical diagnosis were approved under the terms of the DriveCare Limited Warranty; however, the air filter, tune-up items, vent valve, serpentine belts, engine and transmission mounts, and fuel system diagnosis were not covered under the DriveCare Limited Warranty, and therefore were not approved. On April 2, 2015, DriveTime made an exception to approve all of our customer’s non-covered repairs in full. On April 6, 2015, DriveTime advised [redacted] to cover the diagnostic fee at an original equipment manufacturer (OEM) as exception, so our customer could have the vehicle further diagnosed. That day, an OEM filed a claim with [redacted] for the key fob. These repairs were approved in full as part of the previous exception. On April 7, 2015, an in-network repair facility filed a claim with [redacted] for the flywheel. [redacted] approved these repairs in full under the terms of the DriveCare Limited Warranty. On April 23, 2015, 31 days into our customer’s loan, an in-network repair facility filed a claim with [redacted] for strut mounts and a suspension diagnosis. Because strut mounts are not covered under the terms of the Vehicle Service Contract, [redacted] did not approve these repairs and fees. On April 24, 2015, [redacted] readdressed the claim for the struts and suspension diagnosis and determined that they would approve the repairs and fees in full under the terms of the 30 day/1,500 mile DriveCare Limited Warranty. We have contacted our customer and have come to an amicable resolution. We advised her of the above information and encouraged her to reach out to DriveTime Customer Relations at ###-###-#### with any additional questions or concerns. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On January 9, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease with DriveTime when he leased a 2006 Mercury Milan. Included you will find the Motor Vehicle Periodic Renewal Lease Contract for your reference.  At the time of lease, our customers agreed to make 25 bi-weekly payments of $226.76, beginning January 30, 2015.Please refer to page two (2), subtitle “Default, Repossession, and Other Remedies,” it states:“The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it.”On June 5, 2015, a payment of $226.76 became due, making the past due balance total $454.04.On June 12, 2015, the vehicle was recovered for default. Please refer to page 2 of the Motor Vehicle Periodic Renewal Lease Contract, section 11 Default, Repossession, and Other Remedies.“If you are in default, after waiting any time the law requires, we may… Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…”Our customer contacted DriveTime in regards to the recovery of the vehicle. We advised him that the account is currently 21 days past due for a total of $454.04. In order to redeem the vehicle, our customer was informed he would be responsible for bringing the account to current and pay the fees associated with the recovery. We informed our customer he would have 48 hours to redeem the vehicle or his Motor Vehicle Periodic Renewal Lease Contract would be terminated.Please refer to page 2 of the Cancel Anytime Lease, section 11 Default, Repossession, and Other Remedies.“If you are in default, after waiting any time the law requires, we may… Add amounts we spend taking these actions to your Lease obligation and charge rent on the added amount, or at our option, ask you to pay these amounts right away”Our customer did not redeem the vehicle in this allotted timeframe and the lease contract has since been terminated. At this time we are unable to accommodate our customer’s request. Without any new information, DriveTime is still unable to accommodate to our customer’s request.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

August 8, 2015 [redacted]

[redacted]BetterBusiness Bureau[redacted]

[redacted]  Re: Complaint # [redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciatethe opportunity to re-address our customer’s concerns. On July 14, 2015, we sent the attached letter to our customer to notify her of her default and right to cure. This letter states:“If you pay the amount now due [$555.84] by the last day for payment [08/04/15],you may continue with the contract as though you were not late.”In addition, it explains:“We will not accept any late or partial payments in the future…If you are late again in making your payments, we may exercise our rights without sending you another notice…”On July 17, 2015, after the letter was sent, an additional paymentof $215.42 and a side note of $125.00 became due on our customer’s account. Ourcustomer submitted one payment of $90.42 and two payments of $125.00. On July 22, 2015, these payments were reversed causing our customer to be late an additional time in making her payment. On July 20, 2015, DriveTime’s Customer Relations Department reached out to our customer regarding her mechanical concerns. We advised our customer of tow reimbursement of up to $100 and encouraged our customer to take the vehicle to a repair facility to be diagnosed. We informedour customer we need to identify what needs to be repaired. Once we have thatinformation, we can determine if the mechanical repair is covered by thelimited warranty. Our customer agreed to make an effort to take her vehicle toan in-network repair facility in order to initiate the requested repair claim. On July 22, 2015, a repair facility initiated a repairclaim with Aeverex. The claim reported repairs needed for tires, ball joints,tie rods, brake pads and rotors, wiper blades, window and door lock switches,radiator cap, flush heater core, battery, and spare tire. The estimate receivedfor this claim reflected a total of $2,096.95 to complete the repairs.When the repair claim was filed, the repair facilitydocumented an odometer reading of 133,086 miles on our customer’s vehicle. Witha starting mileage of 129,582, our customer had accrued a total of 3,504 milesin the 48 days since her lease began. At the time of purchase, our customerreviewed and signed the included Return Anytime Lease Agreement. On page 1under subsection Excessive Wear and Use,it states:“Youmay be charged for excessive wear based on our standards for normal use and formileage in excess of a rate of 2,000 miles each month at the rate of twentycents per mile.”By this time she had exceeded her allotted mileage of3,256 miles by 248 miles. At the rate of twenty cents per mile, our customerhad accrued $49.60 in over mileage fees. On July 27, 2015, after receiving the estimate, wecontacted our customer regarding assistance. We informed her that we wouldcover all reported repairs, aside from the battery and the spare tire, for anestimated total of $1,797.43. We advised her that we would send this approval oncethe account was brought current. We notified our customer of her over mileage,but did not require the resulting $49.60 fee be paid prior to approval. Ourcustomer declined this offer. We advised our customer that we would be unableto administer a refund if she chose to return her vehicle.Our customers account is in default due to thefollowing: a past due balance of $871.26 and cancelled insurance which isrequired under the Lease Agreement. On page 3 of the ReturnAnytime Lease Agreement, under subsection 11 titled Default, Repossession and Other Remedies, it states:“The following are events of default: (a) You fail to pay anyperiodic payment when due or any other amount you owe under this Lease when weask you for it… (c)You do not maintain required insurance…” In addition, it states:“Ifyou are in default, after waiting anytime the law requires, we may… (a)End thislease and demand that you pay the amount due…(c) Take (repossess) the vehicle…”On July 28, 2015, our customer contacted DriveTime’s Customer Relations Department and notified us that she was abandoning the vehicle at the repair facility. We notified her that we would take the propersteps to secure the vehicle. On July 30, 2015, our Dealership properly securedthe vehicle. At this time we are unable to accommodate ourcustomer’s request for a refund. We offered to assist our customer once heraccount was brought current. Our customer was unable to meet this request.We have made several unsuccessful attempt to contactour customer to discuss her concerns. We encourage our customer to contact our Customer Relations Department at [redacted], for any further questions on this matter. Should you have any questions or concerns, please contact us by calling us at [redacted].  Sincerely,  [redacted]DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If this company doesn't feel like this car was sold to me with bad rotors that were already wearing out, then why offer anything at all? To say that I drove the car 9900 miles is absurd because I have owned several cars and rotors and brakes don't usually get replaced every 10k miles. When I initially contacted them about the brakes that wasn't the mileage and how would customer relations know the mileage when only Averex asks the mileage on the car when you call in, not drive time customer service or customer relations. I did some research on these cars and pretty much every forum online about a Dodge Journey references complaints about the brake system failing even on brand new cars.  Also, customer relations left me a voice mail about the decision made after they made me contact a shop 150 miles away for the diagnostic (which was already done on Saturday) and after [redacted] refused to send a diagnostic because drive time coincidentally terminated their contract with them after I filed this complaint with Revdex.com. Drive Time didn't mention anything about $50 toward a diagnostic test because they knew the diagnostic test was completed, but they did offer to defer one $220 payment after I submit a receipt proving I have already had the work done and paid out of pocket and $312 was the lowest estimate I got. Four other mechanics in the city I reside quoted me from $370 to $475. Am I being forced to drive another 150 miles to pay $312? This is ludacris. But none of what customer relations offered me was mentioned in their response and if they are right or don't feel liable in any way, why offer anything? What I was offered was an insult and this morning around 645am something popped under my front driver side wheel and the brakes continously getting worse. By the time I'm able to get to Champion in Columbia SC, I may not have brakes at all. I could've at least been offered a loaner car while mine is not working properly because the problem is only getting worse. I am not satisfied.Regards,[redacted]

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May, 5th 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when he leased a 2008...

Chevrolet Impala. The Closed End Motor Vehicle Lease Contract has been attached for your review.Drivetime strives to insure that we assist our customer in getting there vehicle registered in a timely manner. In the state of North Carolina, we provide our customer a 30-day temporary tag to allow both Drivetime and the customer enough time to complete the registration process. During the registration process, our operation advisor found that our customer’s vehicle required a new inspection to be complete to register the vehicle. The dealership arranged for the inspection tobe complete at one of our repair faculties and covered the costs in full. After the inspection was completed, our dealership was able to register the vehicle within the allotted 30-day period. Because DriveTime’s Closed End Motor Vehicle Lease Contracts can be cancelled at any time, we do not offer any grace periods. A vehicle is contractually eligible for repossession as soon as the account falls past due, after waiting any time required by law. As a courtesy to our customers, DriveTime often waits 5 to 7 days before assigning a vehicle to be recovered. On May 29th 2015, our customer called and made a payment in the amount of $232.54 for a first payment due May 30th for the same amount. The customer had enrolled in our automatic billing system that allows Drivetime to automatically deduct the customer payment from there bank account. Our system attempted to pull the payment due on the 30th however the payment was declined due to the system not being allowed to pull form the customer current financial institution. On June 23rd 2015, or customer second payment came due. We attempted to call the customer multiple time however we were unable to contact the customer to inform him of his delinquency. Although we attempted to contact the customer at the number provide during contacting, we are not obligated to contact the customer when his account is delinquent. It is our customer responsibility to insure that their lease payment are paid in a timely manner.On June 26th 2015, after attempting to contact the customer multiple times we instructed one of our recovery agents to locate the vehicle and reposes it due to non-payment. The customer called while his vehicle was being repossessed to resolve the issue. We advised the customer that he would be responsible for the past due amount as well and the repossession fee. In addition the repossession agent may charge the customer fee’s associated with storage and processing not to exceed $125. The customer paid his past due balance and fee’s to Drivetime, we sent the release approval to the repossession agent. Per the notes, the repossession lot was closed when the customer came to collect his vehicle. The customer had to wait for the repossession lot to re-open to collect his vehicle and pay any fees associated.On July 21, 2015 we were able to reach out to our customer and come to an amicable resolution. As a good will gesture we have agreed to credit the customer’s account $150 due to the situation. The customer was pleased with this resolution and considered the matter closed. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.The actions described in our customer’s correspondence are clearly not in keeping with DriveTime's set standards of...

service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect. Our loan-servicing department is designed to work with our customers, as well as make efforts to cure account delinquency.On January 6, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Chevrolet Impala. Attached you will find the Simple Interest Retail Installment Contract for your reference.Our customer’s account fell past due on March 14, 2015, and has not since been current. When our customers’ accounts fall past due, we make multiple daily attempts to make payment arrangements.On April 27, 2015, we contacted our customer regarding her past due payment. Our customer informed us that, after a short term without work, she had returned to work and was in need of payment assistance. We advised our customer that she was not currently eligible, and she would need to make a payment before we could readdress the matter. She advised us she would get paid next on May 8, 2015.On May 9, we received a payment of $200.34 toward our customer’s account. The payment was later reversed due to insufficient funds. On May 13th, a $15 fee was applied to our customer’s account as a result of the payment reversal.On May 13, 2015 we contacted our customer regarding her reversed payment. We informed our customer that due to the payment not clearing, she would not qualify to receive a payment deferment. Our customer later submitted a payment of $200.68 that was required in order to qualify for deferment. We informed our customer that once the payment cleared we could review the deferment process.On May 18, 2015, we contacted our customer regarding her past due balance. She informed us of the previous arrangement to receive a deferment once her payment cleared. We advised our customer that there was no longer availability to perform a deferment due to exhausting the company’s allotted account modifications under our lending agreements for that month. We suggested for her to contact us in June once we had the availability to provide account deferments.On June 2, 2015, we contacted our customer regarding her past due payments. Our customer requested to have a deferment on her account. We advised her that she was ineligible to receive a deferment and needed to make two payments to qualify.In order to qualify for a payment deferment, our customers must have made at least five payments within the ninety days preceding the offered deferment. By June 2nd, our customer’s account had only recorded three payments in the preceding ninety days, therefore two payments were required before assistance could be offered.On June 9, 2015, our customer contacted DriveTime’s corporate offices regarding payment assistance. Our customer advised us she would be able to make pay two payments on June 20, 2015. We set a promise to pay for that day in the amount of $400.On June 20, 2015, our customer made a payment of $400.68 toward her account to lower her past due balance. The payment was later reversed due to insufficient funds. On June 24, 2015, a $15 fee was applied to our customer’s account as a result of this payment being reversed.On July 3, 2015, we contacted our customer regarding her past due balance. We explained that her June payment had been reversed and she was not eligible for deferment until that payment was made. We informed her that once the payment was made we could offer up to three payment deferments to assist with the time she was out of work.Between July 18, 2015 and July 22, 2015, our customer made one payment of $240.34 and a second payment of $241 toward her account. The payment of $240.34 was later reversed due to insufficient funds and an additional $15 fee was applied to our customer’s account.As of July 27, 2015, our customer’s account has reached 37 days past due with a past due balance of $605.02.We have made several unsuccessful attempts to contact our customer to discuss options for deferment. On July 27, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at ###-###-####, so that we might come to an amicable resolution.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On June 06, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Mercedes-Benz. All DriveTime vehicles...

come with a 30 day/1500 mile limited warranty. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty, and Vehicle Service Contract for your reference. Page one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle… We do not make cosmetic repairs. We also do not repair after sale damage such as body, glass, or road hazard damage. Please insure you are comfortable with the condition of the vehicle prior to purchasing." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your review. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review. Our customer’s repair history with Aeverex is as follows: - June 09, 2015- a repair facility contacted Aeverex and recommended the following repairs: - Headlight Door/Motor- Electrical Diagnostic Aeverex approved the recommended repairs under the Limited Warranty. - June 30,2015- a repair facility contacted Aeverex and recommended the following repairs: - Fog Light - Grill Repair Aeverex informed the repair facility that the recommended repairs are non-covered under the Vehicle Service Contract. Our customer was no longer eligible for the Limited Warranty, as he had driven 1,922 miles since time of purchase. On July 07, 2015, DriveTime spoke with the authorized third party on our customer’s account, in regards to the non-covered recommended repairs. We informed the authorized third party we would review the estimate of the non-covered repairs for possible assistance. Later that day, DriveTime contacted the repair facility to be informed that the front grille had signs of impact damage. On July 14, 2015, the authorized third party contacted DriveTime to discuss her concerns. We informed the authorized third party DriveTime would not be offering assistance for the non-covered repairs due to signs of impact damage. At this time, DriveTime is unable to accommodate our customer’s request to repair the fog light and lower grill. If our customer has concerns regarding his brakes, he will need to take his vehicle to an in-network repair facility for a completed diagnostic. Once a claim is on file through Aeverex, we can then review for possible assistance. DriveTime is willing to waive the $50.00 diagnostic fee for our customer to take his vehicle in to address his brake concerns. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted] DriveTime Customer Relations Department

August 28, 2015[redacted]Revdex.comPh. ###-###-####Fax ###-###-####Re: Complaint # [redacted]Dear [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.At the time of purchase our customer signed and reviewed the Vehicle Service Contract. On Page 3, under subsection Exclusions – What this Vehicle Service Contract Does not Cover, it states:"All parts not specifically listed as covered parts are not covered under this contract… In addition, this contract provides no benefits or coverage and provider has no obligations under this contract for:? Cost or other damages caused by the failure of or to a part not listed as a covered part."Our customer was previously ineligible for a payment deferment to suspend his past due balance on the grounds of being within the initial six months of his loan. DriveTime has found that the first six months of payment is the most important in determining customer’s payment habits throughout the life of the loan. It is for this reason that DriveTime is unable to modify the original terms of payment within this time frame.On August 26, 2015, DriveTime’s Customer Relations Department spoke with our customer about his concerns. We requested our customer to send in receipts for his out-of-pocket expenses in relation his vehicle repairs. Once we receive these receipts we will review them for a possible payment deferment.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On or around the second week of September a Representative or Lawyer, called saying that he wanted to talk about the complaint I filed against Drive Time. He then said he was authorizedto offer me a chance to accept the $900.00 dollar offer to pay off the car, I gave back to them. informed him of what I had wrote in my complaint after somewhat, I later felt was cleverlyfished out of me.To my surprise on 9/10/15 I received a FedEx package from Drive Time, thanking me for bringing this matter to their attention; they also sent a $25.00 gift card, which I will not accept.What about my credit rating/status that's been damaged, now I know the money was owed to me because the car shouldn't have been sold to us; the vehicle had (25% damage), they owe us. The car should never have been sold, according to the contract.These are the demands I would like to see take place:1.  My credit rating I status restored2.  All monies that were spent on this car replaced: car payments, repair cost, oil changeCan someone please advise us of the next steps that are or will be taken? Clearly Drive Time knows that they have breached their own contract.Thanks in advance

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am in a leased vehicle with Drive Time since October of 2014. When I went back to pick up the vehicle I was advised that the car was still in the service department and that they were closed so I couldn't get it until that Monday. Drive Time advertises that they perform a 100 point inspection on every last one of their vehicles. Within two to three months of having the vehicle, I had to get it towed and was without transportation for a week, due to the transmission having to be rebuilt. Then on 9/7/2015, not even a year later, the battery light came on and the car shut down. I again had to have the vehicle towed and it was the alternator that had to be replaced, along with the serpentine belt. Then on 9/10/15, the check engine light came on. Even though cars have mechanical issues, there is no way that a 100 point inspection was done on this vehicle. On 9/10/15, I sent an email to customer service and when they called, the only thing that he could offer was for me to take it back to the mechanic. I missed three hours of work on Tuesday that I did not get paid for. Paid $40 for a cab,$100 deductible, and $93 for the serpentine belt. I advised that I could not keep missing work to take the car in and that I didn't have money to keep calling a cab. So he said that my car note was past due and that they had put out a call to have the vehicle picked up. I said well I had the money until all of this happened and I can pay it in the morning. He advised that I needed to make a payment today and they could not cancel the repossession until I made a payment. He also advised that I could turn the car in and get the $500 credit that I have earned and get another vehicle, but I would still have to put some money with that. I do not feel as though Drive Time as done anything to stand behind their claim of their vehicles being thoroughly inspected before they sell or lease them.

Regards,

I want a New car that check out by a pro and this car taken off my hands because it a death trap with the new car no money down straight cross trade  and lower monthly payment and 200 dollars in gas

January 15, 2016

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Revdex.com

Re: Complaint # [redacted]2

Ms. [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On June 27, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2009 Chevrolet Impala. The Closed End Motor Vehicle Lease is attached for your review.

DriveTime does not compete on price, nor do we hide it. We encourage our customer to research all aspects of their lease. Our customer had the opportunity to sign and review all documents prior to leasing.  Our customer had an opportunity to do a walk around on the vehicle while completing a checklist on the vehicle prior to lease. The terms of a Cancel at Any Time Lease are subject to several factors with are included in lease price of the vehicle, are the following benefits:

Multi-point inspection prior to leasing
Limited warranty for the term of the lease
Free oil changes every 4,000 miles
Free brake pad replacement below manufacture specifications

At time of lease, our customer agreed to make 65 bi-weekly payments of $224.90 due every other Friday beginning July 17, 2015. In addition, our customer was required to pay $1,495.00 due at signing to enter into the Closed End Motor Vehicle Lease. The total payments made towards this lease at end of lease would total an amount of $16,113.50 as stated on the Closed End Motor Vehicle Lease on page one under “Total of Payments”.

DriveTime has made several attempts to contact our customer to reach an amicable resolution. We encourage our customer to contact our customer relations department at [redacted].

As a good will gesture, DriveTime has applied a $25.00 credit towards our customer’s payment.

We apologize for any confusion or inconvenience this matter may have caused.
Sincerely,

DriveTime Customer Relations
Tell us why here...

January 21, 2016

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Revdex.com

Re: Complaint # [redacted]

Dear Ms. [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On August 05, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Kia Spectra. Attached you will find the Simple Interest Retail Installment Contract for your reference.

On September 21, 2015, DriveTime sold our customer’s loan to a third-party collections agency with no affiliation to DriveTime. At that time, all documentation associated with our customer’s vehicle was transferred to the third-party collections agency.

On January 5, 2016, our customer contacted DriveTime to advise she had been involved in a total loss accident and needed the title for the vehicle. We advised our customer that DriveTime had sold her loan to a third-party collections agency and was no longer in possession of the title.

Later that day, our customer contacted DriveTime to request that we send a lien release on the vehicle to her local Department of Motor Vehicles. We advised our customer that since DriveTime was no longer the lienholder on the vehicle, we would not be able to provide a lien release.

DriveTime has made multiple attempts to contact our customer to address her concerns. At this time, DriveTime is working toward finding a resolution to assist our customer with this matter. We will continue our efforts to contact our customer and reach an amicable resolution.

We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has sent our customer a $25.00 American Express Gift Card.

Should you have any questions or concerns, please contact DriveTime Customer Relations at [redacted]
Sincerely,

DriveTime Customer Relations
Tell us why here...

I have provided repair receipts for repairs, and as stated by Drivetime they have record of issues, their resolution is for me to spend additional funds to have said vehicle repaired that should have been repaired prior to purchase. The resolution is unacceptable and I will escalate this further possibly through legal avenues.

March 3, 2016

justify;"> 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On September 2, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Hyundai Sonata. The Simple Interest Retail Installment Contract and a document titled “What You Need To Know” were provided to our customer at the time of sale to explain finance charges and simple interest; these documents have been attached for your review.
On page one of “What You Need To Know,” under subsection one, titled Financial, it states:
“Your contract is a ‘simple interest’ contract. That means a “finance charge” (interest) is charged each day on the amount you finance with us. When you make a payment, your payment pays the interest and then it pays/reduces the amount financed…”
At time of sale, our customer had the opportunity to review and sign the “What You Need To Know” document.  
On that same day, our customer agreed to make 151 bi-weekly payments of $212.37 and 1 final payment of $211.26, beginning September 27, 2014 with a 21.568% Annual Percentage Rate, as outlined on page one (1) of the Contract.
Along with the vehicle, our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, GAP Coverage, and Skylink GPS Service totaling an additional $3,985.00, included in the financed amount of $18, 221.86. The details of the aforementioned charges can be found on page two (2) of the Contract, under section ‘Itemization of amount financed.’
DriveTime made multiple, unsuccessful attempts to contact our customer and address her concerns.
Continued… (Full version provided to the Revdex.com)

What was said by the reply does not reflect the major portion of my complaint.  After I got the online pre-approval I phoned the closest DrvieTime location to me, as was recommended to me by the agent from DriveTime.com that I spoke to the first night. When I called, the salesperson at the dealership stated that there was only one vehicle, a [redacted], that was available for the lease program my credit qualified me for.  He felt that the only vehicle they had would not fit what I had stated I was looking for.  I asked about the other locations somewhat near me & the salesperson said that they had no vehicles I qualified for either & it was not worth my time to call them. I see no where in DriveTime.com's response explaining why they advertise what they do, but then have no vehicles available for persons with not so perfect credit.

August 8, 2016  

0.0001pt;">Revdex.com Ph. [redacted] Fax [redacted]   Re: Complaint #[redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On December 10, 2013, our customer entered into a Cancel Anytime Closed End Lease Contract with DriveTime, when she leased a 2005 Scion XB. While DriveTime originated the Lease and is the Lessor, Bridgecrest Credit Company is the servicer for the Lease. Attached you will find the Lease Contract for your reference.   Our customer’s Lease Contract was written to allow for 26 monthly payments of $487.98, due on the 2nd of each month. This is an atypically short lease term, and appears to have resulted from an error at the time of signing. Bridgecrest, of course, will honor the Contract as written.   As our systems are not designed to support a 26-month lease term, they did not recognize that our customer had reached the end of her contracted term, and continued to process the account as though it were active and ongoing.   After a review of payments owed, credits earned, and payments made, it was determined that our customer had overpaid by $928.13.
FULL RESPONSE ATTACHED

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On March 23, 2013, our customer entered into a simple interest retail installment contract when he purchased a 2007 VOLVO S40 FWD. The vehicle came with a 36 month/36,000 mile DriveCare Limited Warranty, administered by Aeverex. The retail installment and warranty are attached for your reference.On July 15, 2013, a claim was filed for the radiator fan and coolant. The claim was fully approved under the limited warranty.On December 2, 2013, a claim was filed for the coil pack. The claim was denied under the limited warranty. The coil pack is a non-covered component under the limited warranty. Between March 23, 2013 and December 2013, our customer drove 42,576 miles.On March 13, 2014, our customer sent an email to DriveTime expressing his concerns with repairs needed on his vehicle. Our customer was advised to send receipts for any out of pocket expenses, to be reviewed for possible payment assistance. Our customer advised us he was unsure if he wanted to stay in the vehicle due to the repairs.On April 25 and 28, 2014, we attempted to contact our customer to discuss his Revdex.com complaint. We have been unable to get in touch with our customer.At this time, we are unable to accommodate our customer’s request for a refund or delete the trade lines. We encourage our customer to contact us at [redacted], to discuss his account.As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely, 

[redacted] DriveTimeCustomer Relations