DriveTime

I want a New car that check out by a pro and this car taken off my hands because it a death trap with the new car no money down straight cross trade  and lower monthly payment and 200 dollars in gas

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If this company doesn't feel like this car was sold to me with bad rotors that were already wearing out, then why offer anything at all? To say that I drove the car 9900 miles is absurd because I have owned several cars and rotors and brakes don't usually get replaced every 10k miles. When I initially contacted them about the brakes that wasn't the mileage and how would customer relations know the mileage when only Averex asks the mileage on the car when you call in, not drive time customer service or customer relations. I did some research on these cars and pretty much every forum online about a Dodge Journey references complaints about the brake system failing even on brand new cars.  Also, customer relations left me a voice mail about the decision made after they made me contact a shop 150 miles away for the diagnostic (which was already done on Saturday) and after [redacted] refused to send a diagnostic because drive time coincidentally terminated their contract with them after I filed this complaint with Revdex.com. Drive Time didn't mention anything about $50 toward a diagnostic test because they knew the diagnostic test was completed, but they did offer to defer one $220 payment after I submit a receipt proving I have already had the work done and paid out of pocket and $312 was the lowest estimate I got. Four other mechanics in the city I reside quoted me from $370 to $475. Am I being forced to drive another 150 miles to pay $312? This is ludacris. But none of what customer relations offered me was mentioned in their response and if they are right or don't feel liable in any way, why offer anything? What I was offered was an insult and this morning around 645am something popped under my front driver side wheel and the brakes continously getting worse. By the time I'm able to get to Champion in Columbia SC, I may not have brakes at all. I could've at least been offered a loaner car while mine is not working properly because the problem is only getting worse. I am not satisfied.Regards,[redacted]

August 8, 2016  

0.0001pt;">Revdex.com Ph. [redacted] Fax [redacted]   Re: Complaint #[redacted]   To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On December 10, 2013, our customer entered into a Cancel Anytime Closed End Lease Contract with DriveTime, when she leased a 2005 Scion XB. While DriveTime originated the Lease and is the Lessor, Bridgecrest Credit Company is the servicer for the Lease. Attached you will find the Lease Contract for your reference.   Our customer’s Lease Contract was written to allow for 26 monthly payments of $487.98, due on the 2nd of each month. This is an atypically short lease term, and appears to have resulted from an error at the time of signing. Bridgecrest, of course, will honor the Contract as written.   As our systems are not designed to support a 26-month lease term, they did not recognize that our customer had reached the end of her contracted term, and continued to process the account as though it were active and ongoing.   After a review of payments owed, credits earned, and payments made, it was determined that our customer had overpaid by $928.13.
FULL RESPONSE ATTACHED

August 8, 2015 [redacted]

[redacted]BetterBusiness Bureau[redacted]

[redacted]  Re: Complaint # [redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciatethe opportunity to re-address our customer’s concerns. On July 14, 2015, we sent the attached letter to our customer to notify her of her default and right to cure. This letter states:“If you pay the amount now due [$555.84] by the last day for payment [08/04/15],you may continue with the contract as though you were not late.”In addition, it explains:“We will not accept any late or partial payments in the future…If you are late again in making your payments, we may exercise our rights without sending you another notice…”On July 17, 2015, after the letter was sent, an additional paymentof $215.42 and a side note of $125.00 became due on our customer’s account. Ourcustomer submitted one payment of $90.42 and two payments of $125.00. On July 22, 2015, these payments were reversed causing our customer to be late an additional time in making her payment. On July 20, 2015, DriveTime’s Customer Relations Department reached out to our customer regarding her mechanical concerns. We advised our customer of tow reimbursement of up to $100 and encouraged our customer to take the vehicle to a repair facility to be diagnosed. We informedour customer we need to identify what needs to be repaired. Once we have thatinformation, we can determine if the mechanical repair is covered by thelimited warranty. Our customer agreed to make an effort to take her vehicle toan in-network repair facility in order to initiate the requested repair claim. On July 22, 2015, a repair facility initiated a repairclaim with Aeverex. The claim reported repairs needed for tires, ball joints,tie rods, brake pads and rotors, wiper blades, window and door lock switches,radiator cap, flush heater core, battery, and spare tire. The estimate receivedfor this claim reflected a total of $2,096.95 to complete the repairs.When the repair claim was filed, the repair facilitydocumented an odometer reading of 133,086 miles on our customer’s vehicle. Witha starting mileage of 129,582, our customer had accrued a total of 3,504 milesin the 48 days since her lease began. At the time of purchase, our customerreviewed and signed the included Return Anytime Lease Agreement. On page 1under subsection Excessive Wear and Use,it states:“Youmay be charged for excessive wear based on our standards for normal use and formileage in excess of a rate of 2,000 miles each month at the rate of twentycents per mile.”By this time she had exceeded her allotted mileage of3,256 miles by 248 miles. At the rate of twenty cents per mile, our customerhad accrued $49.60 in over mileage fees. On July 27, 2015, after receiving the estimate, wecontacted our customer regarding assistance. We informed her that we wouldcover all reported repairs, aside from the battery and the spare tire, for anestimated total of $1,797.43. We advised her that we would send this approval oncethe account was brought current. We notified our customer of her over mileage,but did not require the resulting $49.60 fee be paid prior to approval. Ourcustomer declined this offer. We advised our customer that we would be unableto administer a refund if she chose to return her vehicle.Our customers account is in default due to thefollowing: a past due balance of $871.26 and cancelled insurance which isrequired under the Lease Agreement. On page 3 of the ReturnAnytime Lease Agreement, under subsection 11 titled Default, Repossession and Other Remedies, it states:“The following are events of default: (a) You fail to pay anyperiodic payment when due or any other amount you owe under this Lease when weask you for it… (c)You do not maintain required insurance…” In addition, it states:“Ifyou are in default, after waiting anytime the law requires, we may… (a)End thislease and demand that you pay the amount due…(c) Take (repossess) the vehicle…”On July 28, 2015, our customer contacted DriveTime’s Customer Relations Department and notified us that she was abandoning the vehicle at the repair facility. We notified her that we would take the propersteps to secure the vehicle. On July 30, 2015, our Dealership properly securedthe vehicle. At this time we are unable to accommodate ourcustomer’s request for a refund. We offered to assist our customer once heraccount was brought current. Our customer was unable to meet this request.We have made several unsuccessful attempt to contactour customer to discuss her concerns. We encourage our customer to contact our Customer Relations Department at [redacted], for any further questions on this matter. Should you have any questions or concerns, please contact us by calling us at [redacted].  Sincerely,  [redacted]DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I originally contacted averix on 2/23/14 at which I was notified that I was not in the system because the hadn't sent over my info to averix yet. If the info was in the system when I first called them, I would have been able to return the car in the first 5days of purchase. Check the trust pilot system I logged a compliant there. Next if the car was thoroughly check then how in less then a week I'm having strut and tire issues at which I asked the sale woman that the tires looked a little worn and she stated no we can not sell a car with bad tires, obviously a lie! Next, the credit is a joke, I want my car fixed, I'm paying enough money to these people, they need to fix my car.

Regards,

What was said by the reply does not reflect the major portion of my complaint.  After I got the online pre-approval I phoned the closest DrvieTime location to me, as was recommended to me by the agent from DriveTime.com that I spoke to the first night. When I called, the salesperson at the dealership stated that there was only one vehicle, a [redacted], that was available for the lease program my credit qualified me for.  He felt that the only vehicle they had would not fit what I had stated I was looking for.  I asked about the other locations somewhat near me & the salesperson said that they had no vehicles I qualified for either & it was not worth my time to call them. I see no where in DriveTime.com's response explaining why they advertise what they do, but then have no vehicles available for persons with not so perfect credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be far from satisfactory to me for the simple fact that I am not receiving anything that will either help me get a new motor vehicle or bettering my credit proving that I am able to handle any type of monthly payment using drive time as an example of such. I feel like I need a better outcome then just a $25.00 gift card that also doesn't help my credit report nor help me receive a new motor vehicle I feel like a payment as high as 215.00 bi weekly equaling to $430.00 a month should be reported for reasons as such as mine a person that's just simply trying to get a new motor vehicle with out either a refund or this being reported I will be stuck searching for a way to get another vehicle as if I was a 1st time buyer. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On January 9, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease with DriveTime when he leased a 2006 Mercury Milan. Included you will find the Motor Vehicle Periodic Renewal Lease Contract for your reference.  At the time of lease, our customers agreed to make 25 bi-weekly payments of $226.76, beginning January 30, 2015.Please refer to page two (2), subtitle “Default, Repossession, and Other Remedies,” it states:“The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it.”On June 5, 2015, a payment of $226.76 became due, making the past due balance total $454.04.On June 12, 2015, the vehicle was recovered for default. Please refer to page 2 of the Motor Vehicle Periodic Renewal Lease Contract, section 11 Default, Repossession, and Other Remedies.“If you are in default, after waiting any time the law requires, we may… Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…”Our customer contacted DriveTime in regards to the recovery of the vehicle. We advised him that the account is currently 21 days past due for a total of $454.04. In order to redeem the vehicle, our customer was informed he would be responsible for bringing the account to current and pay the fees associated with the recovery. We informed our customer he would have 48 hours to redeem the vehicle or his Motor Vehicle Periodic Renewal Lease Contract would be terminated.Please refer to page 2 of the Cancel Anytime Lease, section 11 Default, Repossession, and Other Remedies.“If you are in default, after waiting any time the law requires, we may… Add amounts we spend taking these actions to your Lease obligation and charge rent on the added amount, or at our option, ask you to pay these amounts right away”Our customer did not redeem the vehicle in this allotted timeframe and the lease contract has since been terminated. At this time we are unable to accommodate our customer’s request. Without any new information, DriveTime is still unable to accommodate to our customer’s request.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am in a leased vehicle with Drive Time since October of 2014. When I went back to pick up the vehicle I was advised that the car was still in the service department and that they were closed so I couldn't get it until that Monday. Drive Time advertises that they perform a 100 point inspection on every last one of their vehicles. Within two to three months of having the vehicle, I had to get it towed and was without transportation for a week, due to the transmission having to be rebuilt. Then on 9/7/2015, not even a year later, the battery light came on and the car shut down. I again had to have the vehicle towed and it was the alternator that had to be replaced, along with the serpentine belt. Then on 9/10/15, the check engine light came on. Even though cars have mechanical issues, there is no way that a 100 point inspection was done on this vehicle. On 9/10/15, I sent an email to customer service and when they called, the only thing that he could offer was for me to take it back to the mechanic. I missed three hours of work on Tuesday that I did not get paid for. Paid $40 for a cab,$100 deductible, and $93 for the serpentine belt. I advised that I could not keep missing work to take the car in and that I didn't have money to keep calling a cab. So he said that my car note was past due and that they had put out a call to have the vehicle picked up. I said well I had the money until all of this happened and I can pay it in the morning. He advised that I needed to make a payment today and they could not cancel the repossession until I made a payment. He also advised that I could turn the car in and get the $500 credit that I have earned and get another vehicle, but I would still have to put some money with that. I do not feel as though Drive Time as done anything to stand behind their claim of their vehicles being thoroughly inspected before they sell or lease them.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 16, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2005 Toyota Camry. Included you will find...

the Simple Interest Retail Installment Contract for your reference. We are currently in contact with our customer and are working towards in amicable resolution. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I totally understand that there will be wear and tear on the vehicle, that is not the problem, the problem is I have had the car less then a year and all these problems have come up and the fact that my tire almost fell off the vehicle with my young children in the car, I have also been sending email and calling DriveTime for over 6 months to ask for assistance with this and the only time they respond is when I took my problem to a public forum and then to the Revdex.com, why does it take for me to go through all this for them to finally respond, sounds like they are guilty to me, otherwise they would have responded to my very first email 6 months ago, or the one I sent 5 months ago or the one I sent 3 months ago, or maybe they could have responded to the 50 calls I made to them about the problems with the vehicle, instead I had to take my problem with the car to facebook, then to other social media sites and complaint boards and finally the Revdex.com for DriveTime to respond, this company is a sham, they should not be allowed to sell a car for $16,000 that is only worth $2,500, they should not be allowed to sell cars that are faulty like mine and the thousands of other customers that I see have complained, this company should not be allowed to do business at all. I took this car into Midas to find out what was wrong and Midas comes back with a $1,297 repair quote, when I presented that to DriveTime they said they would pay $240 of the labor and I would pay $600 for the parts, when I asked how they came up with a total bill of $840 compared to my quote at the same repair facility they went through, my cost was $1,297,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

February 3, 2014

Revdex.com

left;">Re: Complaint #[redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On October 24, 2007, our customer entered into a retail installment contract when she purchased a 2003 [redacted]. Included you will find the retail installment contract for your reference.

On January 29, 2014, we contacted our customer and reached an amicable resolution. We have agreed to update our customer’s credit report to; paid in full with no delinquencies.

As a goodwill gesture, DriveTime has sent a $25.00 [redacted] Gift Card to our customer’s address.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On May 07, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005...

Mercedes-Benz. Attached you will find the Simple Interest Retail Installment Contract for your reference. On October 27, 2014, our customer contacted DriveTime to request a modification that would allow a pay schedule due date change and a one-payment extension. The approved modification documents were sent to our customer to be signed and returned.
On November 04, 2014, our customer contacted DriveTime to verify if the signed documents were received. We verified that we did not receive them and advised our customer to re-fax the documents.
On November 11, 2014, we received the signed documents; however, the new due date chosen by our customer had passed causing the modification agreement to expire.
On November 24, 2014, our customer contacted DriveTime to inquire about receiving a new modification that would allow a pay schedule due date change and a two-payment extension. We advised our customer that she would have to make the October payment that is pass due in order to approve a new modification agreement.
Our customer paid the past due balance on December 06, 2014 and new modification documents were provided to our customer.
The modification agreement was finalized on December 16, 2014. The two-payment extension was applied towards the November and December payment. Our customer was to resume her normal payment schedule beginning January 16, 2015. A system error occurred causing the account to reflect a payment being required for December. DriveTime applied a credit of $466.04 to bring our customer’s account current.
On January 21, 2015, we contacted our customer to discuss her Revdex.com complaint. We advised our customer that her account is now reflecting accurately and that her new payment due date is March 16, 2015. Our customer advised that her husband has an account with Credit Karma and that the loan with DriveTime had disappeared. I advised our customer of DriveTime’s credit reporting hold due to the enhancement updates being applied to our reporting system. Upon completion of the updates, our systems would resume reporting in February 2015 and backdate from October 2014. Our customer inquired if we would report her payments for October as late, I advised our customer that those payments would not report as late.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On May 21 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2005 [redacted]. The vehicle came with...

a limited warranty, administered by [redacted].

On May 22, 2014, our customer contacted [redacted] about a check engine light. [redacted] referred our customer to a repair facility for diagnosis. A claim was never filed by the repair facility.

We have attempted to reach our customer, but have been unsuccessful. We encourage our customer to take her vehicle into a repair facility for diagnosis. Our customer may also contact the warranty administrator, [redacted] to address her mechanical concerns.

As a goodwill gesture, DriveTime has mailed a $25 [redacted] Gift Card to our

customer’s address.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On or around the second week of September a Representative or Lawyer, called saying that he wanted to talk about the complaint I filed against Drive Time. He then said he was authorizedto offer me a chance to accept the $900.00 dollar offer to pay off the car, I gave back to them. informed him of what I had wrote in my complaint after somewhat, I later felt was cleverlyfished out of me.To my surprise on 9/10/15 I received a FedEx package from Drive Time, thanking me for bringing this matter to their attention; they also sent a $25.00 gift card, which I will not accept.What about my credit rating/status that's been damaged, now I know the money was owed to me because the car shouldn't have been sold to us; the vehicle had (25% damage), they owe us. The car should never have been sold, according to the contract.These are the demands I would like to see take place:1.  My credit rating I status restored2.  All monies that were spent on this car replaced: car payments, repair cost, oil changeCan someone please advise us of the next steps that are or will be taken? Clearly Drive Time knows that they have breached their own contract.Thanks in advance

Regards,

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 25, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2013...

Subaru Forester. Since we were unable to provide her with the vehicle she desired, we made an exception to place our customer into a newer vehicle with lower mileage for the same down payment requirement of $600. Attached is the Simple Interest Retail Installment Contract for your reference.On May 21, 2015, we contacted our customer and came to an amicable resolution. We ensured that our customer was satisfied with the vehicle she purchased and encouraged her to contact DriveTime should further questions or concerns arise. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, we have credited $25 toward our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted].DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

March 3, 2016

justify;"> 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On September 2, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Hyundai Sonata. The Simple Interest Retail Installment Contract and a document titled “What You Need To Know” were provided to our customer at the time of sale to explain finance charges and simple interest; these documents have been attached for your review.
On page one of “What You Need To Know,” under subsection one, titled Financial, it states:
“Your contract is a ‘simple interest’ contract. That means a “finance charge” (interest) is charged each day on the amount you finance with us. When you make a payment, your payment pays the interest and then it pays/reduces the amount financed…”
At time of sale, our customer had the opportunity to review and sign the “What You Need To Know” document.  
On that same day, our customer agreed to make 151 bi-weekly payments of $212.37 and 1 final payment of $211.26, beginning September 27, 2014 with a 21.568% Annual Percentage Rate, as outlined on page one (1) of the Contract.
Along with the vehicle, our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, GAP Coverage, and Skylink GPS Service totaling an additional $3,985.00, included in the financed amount of $18, 221.86. The details of the aforementioned charges can be found on page two (2) of the Contract, under section ‘Itemization of amount financed.’
DriveTime made multiple, unsuccessful attempts to contact our customer and address her concerns.
Continued… (Full version provided to the Revdex.com)

April 28, 2015 Lyndsey MullensRevdex.comPh. ###-###-####Fax ###-###-####  Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to...

address our customer’s concerns. On March 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 BMW X5. Our customer’s vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty Agreement, and Vehicle Service Contract for your reference. On March 25, 2015, our customer contacted [redacted] regarding a check-engine light, heating issues, and a variety of other miscellaneous issues. [redacted] referred her to an in-network repair facility to have the vehicle diagnosed. On March 30, 2015, an in-network repair facility filed a claim with [redacted] for a variety of repairs and diagnostic fees. The blue tooth module and electrical diagnosis were approved under the terms of the DriveCare Limited Warranty; however, the air filter, tune-up items, vent valve, serpentine belts, engine and transmission mounts, and fuel system diagnosis were not covered under the DriveCare Limited Warranty, and therefore were not approved. On April 2, 2015, DriveTime made an exception to approve all of our customer’s non-covered repairs in full. On April 6, 2015, DriveTime advised [redacted] to cover the diagnostic fee at an original equipment manufacturer (OEM) as exception, so our customer could have the vehicle further diagnosed. That day, an OEM filed a claim with [redacted] for the key fob. These repairs were approved in full as part of the previous exception. On April 7, 2015, an in-network repair facility filed a claim with [redacted] for the flywheel. [redacted] approved these repairs in full under the terms of the DriveCare Limited Warranty. On April 23, 2015, 31 days into our customer’s loan, an in-network repair facility filed a claim with [redacted] for strut mounts and a suspension diagnosis. Because strut mounts are not covered under the terms of the Vehicle Service Contract, [redacted] did not approve these repairs and fees. On April 24, 2015, [redacted] readdressed the claim for the struts and suspension diagnosis and determined that they would approve the repairs and fees in full under the terms of the 30 day/1,500 mile DriveCare Limited Warranty. We have contacted our customer and have come to an amicable resolution. We advised her of the above information and encouraged her to reach out to DriveTime Customer Relations at ###-###-#### with any additional questions or concerns. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTimeCustomer Relations