DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On January 29, 2015, our customer contacted Aeverex with concerns about the vehicle’s windshield wiper blades, tire pressure sensors, air filter, and emission system. Aeverex advised our customer these items are not covered under the Vehicle Service Contract. On April 15, 2015, an out-of-network repair facility filed a claim with Aeverex for the thermostat, ignition coil, door panel, tire pressure sensor, seat panel, and coolant. As these repairs are not covered under the terms of the Vehicle Service Contract (VSC), Aeverex did not approve them. When repairs are not covered by the VSC, our customers are responsible for any diagnostic fees the repair facility may charge. This takes the place of the deductible customers are responsible for when repairs are approved. On April 17, 2015, we contacted our customer and advised her that if she brought her account only one payment ($433.54) past due, we would make an exception to approve the non-covered thermostat, coolant, ignition coil, and tire pressure sensor repairs ($657.95). Due to the amount of time our customer has been in the loan (one year and four months) and the number of miles the vehicle has been operated since the time of purchase (16,640), and because DriveTime does not typically assist with physical damage, our customer will remain responsible for the non-covered door panel and seat panel repairs ($598.33). We advised our customer that if she were to pay this amount out-of-pocket and provide us with paid receipts, we would defer her final past due payment to the end of her loan as an option for further assistance. The same day, we educated our customer on the process for cancelling the VSC. As DriveTime is unable to process this cancellation, our customer must contact Aeverex at ###-###-####, and they will assist her with cancelling the VSC. The pro-rated refund for this optional product will then be applied to the principal balance of our customer’s DriveTime account within 30 days. On May 4, 2015, we contacted our customer regarding the above agreement. Our customer made a payment of $532.08, bringing her account only one payment past due, and per the above agreement, DriveTime made the exception to approve the thermostat, coolant, ignition coil, and tire pressure sensor repairs through Aeverex. We advised our customer to send us the paid receipts for the additional non-covered repairs for which she was still responsible. Upon receiving these receipts, we will defer one payment to the end of our customer’s loan, provided her account is only one payment past due at the time. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.On page one of the Customer Delivery Checklist, under Important Reminder, it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”Additionally, on page one of the Customer Delivery Checklist, under Maintenance Items, it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”At the time of sale, our customer signed and dated the Customer Delivery Checklist. Attached you will the Customer Delivery Checklist for your review.We are unable to alter the payment amount that our customer is contractually responsible for each month. However, if our customer needs additional time to make a payment, she can contact our Customer Service department at ###-###-#### to make payment arrangements on her account.At this time, we are unable to accommodate our customer’s request for DriveTime to cover the costs for the door panel and seat panel repairs needed on the vehicle. We apologize for any confusion or inconvenience this matter may have caused.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

April 28, 2015
Lyndsey Mullens
Revdex.com
Ph. ###-###-####
Fax ###-###-####
Re: Complaint # [redacted]
Dear Ms. Mullens,
Thank you for bringing this matter to our...

attention. We appreciate the opportunity to address our customer’s concerns. On May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Dodge Ram. Attached you will find the Simple Interest Retail Installment for your reference.
In October, 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements, as well as to comply with the [redacted] At this time, we have completed the necessary updates with [redacted] and [redacted] and they have begun uploading our customers’ account information for public viewing. We anticipate the enhancements with Transunion to be completed no later than the end of April. Reporting may not be immediately visible, but completed updates should reflect on our customer’s credit report within 30-60 days. We apologize for any confusion or inconvenience this may have caused.
We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements.
On April 25, 2015, we contacted our customer and came to an amicable resolution. DriveTime has offered to backdate our customer’s trade line to reflect the life of his loan.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,

DriveTime
Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was never given the opportunity to take over payments on the vehicle. I should have never been placed on the do not call list. I did not authorize nor did the cosigner authorize this action on my account. Any changes made to my information need to be verified with myself or the cosigner such as verifying social security numbers or pre-selected security questions. I am not at fault. This is negligence due to identity fraud that should have been verified by the drivetime associate who made this mistake.  

Regards,

May 28, 2015 [redacted] Revdex.com Ph. [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On April 25, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2010 Toyota Camry. Attached you will find the Simple Interest Retail Installment Contract for your reference. On May 1, 2015, our customer returned his vehicle, at DriveTime’s request, due to DriveTime not receiving the proper paperwork for a customer who is in an active Chapter 13 Bankruptcy. Our customer signed and reviewed the Vehicle Return Agreement that states he would receive a refund of $542.00 of his $1,000.00 down payment, due to the mileage placed on the vehicle since time of purchase. On May 13, 2015, a refund check of $542.00 arrived at the dealership where our customer purchased from. The dealership made an unsuccessful attempt to contact our customer to inform him his refund check had arrived. On May 27, 2015, we contacted our customer and informed him he can pick up his refund check of $542.00 directly from the dealership at his earliest opportunity. We also informed our customer, as a goodwill gesture, DriveTime would be refunding his remaining down payment for $458.00. We informed our customer the additional refund check will be mailed directly to the address listed on file within 10-14 business days. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]. DriveTime Customer Relations

June 27, 2015 [redacted] Revdex.com Ph. [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 03,...

2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2005 Chevrolet Cobalt. All lease vehicles come with a Life of Lease Limited Warranty, administered by [redacted]. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference. At the time of lease, our customer agreed to make 30 monthly payments of $419.46 on the third of each month, beginning on August 03, 2014. Please refer to page two (2), subtitle "Default, Repossession, and Other Remedies," it states: "The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it." Our customer’s repair history is as follows: ? On October 03, 2014, our customer contacted [redacted] and stated the vehicle required a tune up and had a wobbly front tire. [redacted] informed our customer tune ups are non-covered under her Limited Warranty and referred our customer to Cottman Total Auto Care to address her additional concerns. [redacted] informed our customer to have the repair facility contact [redacted] once a diagnostic was completed. No claim was filed in regards to this concern On May 27, 2015, our customer contacted DriveTime and set up payment arrangements for her payment that would be due on June 03, 2015. Our customer informed us she would make a payment of $419.46 on June 12, 2015. We informed our customer as a one-time exception, we would allow her to make her payment in full on or before June 12, 2015. On June 16, 2015, our customer contacted DriveTime and informed us that she made the past due payment that morning. Our customer stated the recovery agent was there to pick her vehicle up, even though she had the receipt for her payment. DriveTime informed our customer she would need to allow the recovery agent to take her vehicle as the payment she made was after the recovery agent was assigned. We informed our customer she had 48 hours to pay the recovery fee of $300.00, or her Closed End Motor Vehicle Lease Contract would be terminated. On June 19, 2015, DriveTime terminated our customer’s Closed End Motor Vehicle Lease Contract. At this time, as a goodwill gesture, we are offering to refund our customer one payment of $419.46. If our customer accepts our offer, we encourage our customer to contact us at [redacted]. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]. DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I rejected because I admit I was a couple days over the time allowed to return vehicle and get my down payment back but I thought it would be generous of them to give me my down payment back since I found large and small chunks of glass throughout my car and piled up under back seat.  Also they refused me the car facts when I ask 3 times before getting the car.  I just felt I was played by the company and taken advantage of because I went In alone and I'm a young woman. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As I said before nobody is understanding my situation, there is NOTHING I can do with this matter. My hands are tied and it is up to the 3 parties involved to communicate and work this out. I have spoke to the highest people of all 3 parties and they have all told me there is nothing that I  myself can do. THEY have to work this out. I cannot pick up the check and I cannot make the bank  send it to drive time.....they refuse.  They said they CAN and WILL hold the check for up to 3 years until Drive time cooperates. The issuance company cannot stop payment or send another check because they said it has been cashed. So having said all that again please tell me if you are going to do something or do I need to contact a lawyer? I already have one that will take this case I'm just trying to give everyone a chance.  I have very little patience left in this matter as I have already spent several hundred dollars just to fix what needed to be done to drive it. I'm a very unhappy customer and will never recommend this dealership to anyone. Also this car was purchased July 3, 2014 not February 3rd.

Regards,

December 18, 2015RevDex.comPh.

(602) 212-2232Fax

(602) 263-0997  Re:

Complaint #[redacted]

To Whom It

May Concern: Thank you for bringing

this matter to our attention. We appreciate the opportunity to address our

customer’s...

concerns.On November 23,

2015, our customer entered into a Simple Interest Retail Installment Contract

with DriveTime when he purchased a 2006 Kia Dodge Charger. Our customer also opted

to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by

Aeverex. Attached you will find the Simple Interest Retail Installment Contract

and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our

DriveTime inspection centers. Parts that fail inspection are replaced. However,

if a part is functioning at the time of inspection, there is no need to replace

it.Page one of the “Customer Delivery Checklist” under Important

Reminder, it states: “Our focus of the multi-point point inspection is primarily the

safety and reliability of your vehicle…Please ensure you are comfortable with

the condition of the vehicle prior to purchasing.” At the time of sale, our customer signed the “Customer Delivery

Checklist.” Attached you will find the Customer Delivery Checklist for your

review.On November 30, 2015, our customer contacted Aeverex and stated

concerns with the vehicle shutting off. Aeverex advised our customer to take

the vehicle into an in-network repair facility for diagnostic. On December 1, 2015, our customer contacted DriveTime and stated

concerns with vehicle. DriveTime advised our customer to contact Aeverex and

take the vehicle into an in-network repair facility for diagnostic. On December 3, 2015, our in-network repair facility filed a claim with

Aeverex for the repair of throttle body clean, steering hose, and engine

control module.  Aeverex advised our in-network

repair facility that the repairs were covered under the terms of the Vehicle

Service Contract. On December 8, 2015, our customer contacted DriveTime and stated

on-going concerns with the vehicle shutting off. We advised our customer to

take the vehicle back to our in-network repair facility for further diagnostic. On December 9, 2015, our in-network repair facility contacted Aeverex

and stated that our customer was still experiencing mechanical concerns with

the repairs that were previously completed. They also advised that they were

unable to diagnose the electrical concern on the vehicle and recommended that

our customer take the vehicle into an Original Equipment Manufacturer for

further diagnostic. DriveTime made several unsuccessful attempts to contact our customer

and address his concerns. On December 15, 2015, DriveTime sent our customer a

letter to inform him of our attempts to reach him and encouraged him to contact

DriveTime for further assistance. On that same day, an Original Equipment Manufacturer (OEM) filed a

claim with Aeverex for the repair of the PCM module and reprogram. Aeverex

advised the OEM that the repairs were covered under the terms of the Vehicle

Service Contract.On December 16, 2015, DriveTime contacted our customer and advised him

that all repairs that have been filed with Aeverex have been approved.

DriveTime requested that he submit his paid receipts for his out of pocked

expense for the rental vehicle for reimbursement. Our customer understood and

the call was ended on amicable terms. Currently, DriveTime would like to reimburse our customer, at the

contracted rated of $25.99 per day, for the cost of the rental vehicle while

his vehicle was in a repair facility for repairs. We have not received our

customer’s paid receipts and encourage our customer to submit them to us for

reimbursement.  We apologize for

any confusion or inconvenience this matter may have caused. As a goodwill

gesture, DriveTime has applied a $25.00 credit to our customer’s principal

balance. DriveTime

thanks the Revdex.com for their ongoing support. Should you have

any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, Diana C.DriveTimeCustomer

Relations

February 11, 2016

face="Calibri" size="3"> 
Revdex.com
 
Re: Complaint # [redacted]
 
Ms. [redacted]
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On December 3, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Mazda 2. At time of sale, our customer agreed to make 129 bi-weekly payments of $193.60 and one final payment of $193.04 beginning January 2, 2016. Attached you will find the Simple Interest Retail Installment Contract for your reference.
DriveTime offers an auto pay option through a third party vendor as a convenience for our customers. In order to enroll, our customers must provide their bank account number and routing number to a DriveTime agent to enroll in the program. The auto pay service will automatically deduct our customer’s payments on the date scheduled. Our customer elected to enroll in the auto pay service at time of sale.  
 
On December 31, 2015, our customer made a payment of $193.60 towards her account.  
 
On January 2, 2016, a payment was drafted via auto pay from our customer’s bank account as scheduled. On January 5, 2016, this payment was returned as insufficient. As a result, a $15.00 non-sufficient fund fee was charged to our customer’s account.
 
On February 8, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would credit her account a total of $30.00 to clear the nonsufficient funds fee from January 5, 2016 and an additional $15.00 to bring the account to a current status.
 
We apologize for any confusion or inconvenience may have caused. As an additional good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.
 
Should you have any questions or concerns, please contact us by calling us at [redacted]

 
DriveTime Customer Relations

February 19, 2016

text-align: justify;"> 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint #[redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On February 27, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Toyota Corolla. Attached you will find the Simple Interest Retail Installment Contract for your reference.
At the time of sale, our customer agree to make 145 bi-weekly payments of $189.41 and one (1) final payment of $187.62. When our customer’s account falls past due, DriveTime makes multiple attempts to cure the past due balance on the account and make payment arrangements with our customers.
DriveTime has made multiple attempts to contact our customer and advise her of the status of the account.
On February 8, 2016, our customer contacted DriveTime and stated that she was not in possession of the vehicle. Our customer advised that a third party had the vehicle and are making the payments on the loan. DriveTime advised her of the negative ramifications of making late payments. Our customer understood.
On February 10, 2016, our customer contacted DriveTime and stated that she has been unable to contact the third party who is in possession of the vehicle. Our customer requested that DriveTime repossess the vehicle but was unsure of where the vehicle was currently located.
On February 12, 2016, our customer contacted DriveTime and inquired about the status of the account. DriveTime advised her that the account was delinquent by $964.10. Our customer advised us that she was able to make contact with the third party in possession of the vehicle and would be relaying the information to her.
Continued… (Full version provided to the Revdex.com)

February 19, 2016

justify;">
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint #[redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On December 31, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2013 Dodge Caravan. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by [redacted] Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.
All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
Page one of the “Customer Delivery Checklist” under Important Reminder, it states:
“Our focus of the multi-point point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”
Additionally, on page one of the “Customer Delivery Checklist” under Maintenance Items, states:
“…These maintenance items are subject to replacement only upon failure of the component...”
At the time of sale, our customer signed the “Customer Delivery Checklist.” Attached you will the Customer Delivery Checklist for your review.
On February 8, 2016, our customer contacted [redacted] and stated that the check engine light had come on. [redacted] advised her to take the vehicle into an in-network repair facility for diagnostic.
On February 9, 2016, our in-network repair facility filed a claim with [redacted] for repairs of leak detection pump and motor mounts. [redacted] advised them that the repairs were non-covered components.
Continued… (Full version provided to the Revdex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On December 06, 2013, our customer entered into a retail installment contract when he purchased a 2004 CHEVROLET 1500 SILVERADO 4WD. Our customer purchased the optional...

3 year/36,000 mile limited warranty, administered by Aeverex. The retail installment contract and limited warranty agreement are attached for your reference.

All DriveTime vehicles are thoroughly inspected prior to sale. Additionally, our customer was provided a Customer Delivery Checklist. The Customer Delivery Checklist is provided to our customers to ensure they are comfortable with the condition of the vehicle prior to purchasing. Included you will find a copy of the Customer Delivery checklist for your reference.

On February 24, 2014, our customer contacted Aeverex regarding the brake line and fuel line. Aeverex advised our customer brake lines are not covered under the limited warranty.

On March 21, 2014, we contacted our customer and recommended he take his vehicle to a repair facility to for a diagnosis. We encouraged our customer to contact Aeverex once the diagnosis has been completed.

On March 28, 2014, our customer contacted us stating he had taken the vehicle to the repair facility. We advised our customer we are waiting for a diagnosis to be completed, in order to review for assistance.

We are currently working with our customer to reach an amicable resolution.

As a goodwill gesture, DriveTime has applied a $25.00 principle only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

We have been in contact with our customer and have reached an amicable resolution.

DriveTime would like to take this time to offer our customer the following settlement:

DriveTime agrees to:

? Waive deficiency balance of $13,585.48

? Delete the trade line from all (3) major Credit Bureau reporting agencies

In exchange, customer agrees to:

? Return the vehicle to the DriveTime dealership

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved and if it dosent I will file another complaint .

Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

At this time, DriveTime has fulfilled all obligations under the terms of the limited warranty agreement. We encourage our customer to contact the repair facility for any repairs needed due to the repair facility’s possible negligence. Any repairs needed related to previous work performed by the repair facility are not eligible under the coverage of the limited warranty agreement.

Without any new information, DriveTime is still unable to accommodate our customer’s request. Per our customer’s preference, we will continue to cease communication for a thirty-day period.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On October 16, 2014, we contacted our customer and presented the following options:

1. As a goodwill gesture, DriveTime agrees to cover the A/C compressor part and our customer would be responsible for the labor.

Or

2. DriveTime agrees to allow our customer to get into another comparable vehicle. All payments would be retained for usage; however, his down payment would be transferred to his new loan.

Our customer is currently reviewing his options and will notify us of his decision.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

[redacted] **

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.

At the time of sale, our customer purchased a vehicle service contract. We encourage our customer to review page 3 of 9 of the "Protection Plan Vehicle Coverage" contract. Under section Covered Parts, it outlines the coverages for both the 36 month /36,000 mile coverage and the 60 month/50,000 mile coverage.

On September 23, 2014, our customer stated she paid for a new battery. We requested our customer submit paid receipts for any repairs not covered by the vehicle service contract to be reviewed for possible assistance. To date no receipts have been received.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On November 17, 2014, DriveTime exchanged our customer into a comparable vehicle in an effort to resolve our customers concerns. She expressed concerns over the amount of money paid out of pocket for the detailing of the vehicle, totaling $358.35. We agreed to deduct $200.00 from the total cost of the new vehicle and credited the remaining $158.35 to our customer’s account.

At this time, DriveTime is unable to accommodate our customer’s request for an additional credit of $358.35 towards her account as it has been applied already.

 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Thank you,

DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]