DriveTime

December 18, 2015RevDex.comPh.

(602) 212-2232Fax

(602) 263-0997  Re:

Complaint #[redacted]

To Whom It

May Concern: Thank you for bringing

this matter to our attention. We appreciate the opportunity to address our

customer’s...

concerns.On November 23,

2015, our customer entered into a Simple Interest Retail Installment Contract

with DriveTime when he purchased a 2006 Kia Dodge Charger. Our customer also opted

to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by

Aeverex. Attached you will find the Simple Interest Retail Installment Contract

and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our

DriveTime inspection centers. Parts that fail inspection are replaced. However,

if a part is functioning at the time of inspection, there is no need to replace

it.Page one of the “Customer Delivery Checklist” under Important

Reminder, it states: “Our focus of the multi-point point inspection is primarily the

safety and reliability of your vehicle…Please ensure you are comfortable with

the condition of the vehicle prior to purchasing.” At the time of sale, our customer signed the “Customer Delivery

Checklist.” Attached you will find the Customer Delivery Checklist for your

review.On November 30, 2015, our customer contacted Aeverex and stated

concerns with the vehicle shutting off. Aeverex advised our customer to take

the vehicle into an in-network repair facility for diagnostic. On December 1, 2015, our customer contacted DriveTime and stated

concerns with vehicle. DriveTime advised our customer to contact Aeverex and

take the vehicle into an in-network repair facility for diagnostic. On December 3, 2015, our in-network repair facility filed a claim with

Aeverex for the repair of throttle body clean, steering hose, and engine

control module.  Aeverex advised our in-network

repair facility that the repairs were covered under the terms of the Vehicle

Service Contract. On December 8, 2015, our customer contacted DriveTime and stated

on-going concerns with the vehicle shutting off. We advised our customer to

take the vehicle back to our in-network repair facility for further diagnostic. On December 9, 2015, our in-network repair facility contacted Aeverex

and stated that our customer was still experiencing mechanical concerns with

the repairs that were previously completed. They also advised that they were

unable to diagnose the electrical concern on the vehicle and recommended that

our customer take the vehicle into an Original Equipment Manufacturer for

further diagnostic. DriveTime made several unsuccessful attempts to contact our customer

and address his concerns. On December 15, 2015, DriveTime sent our customer a

letter to inform him of our attempts to reach him and encouraged him to contact

DriveTime for further assistance. On that same day, an Original Equipment Manufacturer (OEM) filed a

claim with Aeverex for the repair of the PCM module and reprogram. Aeverex

advised the OEM that the repairs were covered under the terms of the Vehicle

Service Contract.On December 16, 2015, DriveTime contacted our customer and advised him

that all repairs that have been filed with Aeverex have been approved.

DriveTime requested that he submit his paid receipts for his out of pocked

expense for the rental vehicle for reimbursement. Our customer understood and

the call was ended on amicable terms. Currently, DriveTime would like to reimburse our customer, at the

contracted rated of $25.99 per day, for the cost of the rental vehicle while

his vehicle was in a repair facility for repairs. We have not received our

customer’s paid receipts and encourage our customer to submit them to us for

reimbursement.  We apologize for

any confusion or inconvenience this matter may have caused. As a goodwill

gesture, DriveTime has applied a $25.00 credit to our customer’s principal

balance. DriveTime

thanks the Revdex.com for their ongoing support. Should you have

any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, Diana C.DriveTimeCustomer

Relations

June 27, 2015 [redacted] Revdex.com Ph. [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 03,...

2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2005 Chevrolet Cobalt. All lease vehicles come with a Life of Lease Limited Warranty, administered by [redacted]. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference. At the time of lease, our customer agreed to make 30 monthly payments of $419.46 on the third of each month, beginning on August 03, 2014. Please refer to page two (2), subtitle "Default, Repossession, and Other Remedies," it states: "The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it." Our customer’s repair history is as follows: ? On October 03, 2014, our customer contacted [redacted] and stated the vehicle required a tune up and had a wobbly front tire. [redacted] informed our customer tune ups are non-covered under her Limited Warranty and referred our customer to Cottman Total Auto Care to address her additional concerns. [redacted] informed our customer to have the repair facility contact [redacted] once a diagnostic was completed. No claim was filed in regards to this concern On May 27, 2015, our customer contacted DriveTime and set up payment arrangements for her payment that would be due on June 03, 2015. Our customer informed us she would make a payment of $419.46 on June 12, 2015. We informed our customer as a one-time exception, we would allow her to make her payment in full on or before June 12, 2015. On June 16, 2015, our customer contacted DriveTime and informed us that she made the past due payment that morning. Our customer stated the recovery agent was there to pick her vehicle up, even though she had the receipt for her payment. DriveTime informed our customer she would need to allow the recovery agent to take her vehicle as the payment she made was after the recovery agent was assigned. We informed our customer she had 48 hours to pay the recovery fee of $300.00, or her Closed End Motor Vehicle Lease Contract would be terminated. On June 19, 2015, DriveTime terminated our customer’s Closed End Motor Vehicle Lease Contract. At this time, as a goodwill gesture, we are offering to refund our customer one payment of $419.46. If our customer accepts our offer, we encourage our customer to contact us at [redacted]. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]. DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Seems to me that the Revdex.com is only here to help the Business and not take complaints seriously.  The company clearly violated contract laws and my contract even has on their that I stated I would only accept the car after I had a mechanic look at the vehicle. The dealer noted and stated I had 30 days to get it back to have the repairs fixed that were found. They denied such repairs. Their offer was to have me return car, and not refund any money. Furthermore, my account is not and has not been deficient with this company.  I have a pending small claims issue being set for this company for this issue. It would be appropriate for the Revdex.com to actually help a consumer instead of the Business  Attached is paper stating I had 30 days to bring car back with issues found.Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On, September 28, 2011 our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Mazda Mazda3. Attached you will find...

the Simple Interest Retail Installment for your reference.At the time of purchase, our customer signed and reviewed the attached "Important Things You Should Know" document. On page two, under subsection Payments it states:"Your payments are due on the due date. There is no grace period."On January 7, 2015, at thirteen days past due, we called our customer regarding the status of her account. Our customer informed us that she traded the vehicle in about one week prior. Our customer then contacted DriveTime on January 9, 2015, to obtain the ten day payoff quote to complete her trade in.On January 16, 2015, at twenty-two days past due, we contacted our customer to inform her of the possible negative impacts once the account reaches thirty-one days past due.On January 28, 2015, at thirty-four days past due, we contacted our customer and advised her we were still waiting for a payoff check from the dealership she trade the vehicle. Our customer advised us that the dealership had sent the check on January 14, 2015.On February 4, 2015, we received portion of our customer’s payoff, amounting to $8,081.23. At this point, our customer’s account had reached a total of forty-one days past due from payment due date of December 25, 2014.On February 13, 2014, we received a check for the remaining balance of $80.54 to pay off the remaining loan balance.At this time, we are unable to accommodate our customer’s request. DriveTime is required to abide by the Fair Credit Reporting Act (FCRA) for all reporting activity. Adjusting our customer’s credit to remove the late mark would be against FCRA §623 [15 U.S.C. § 1681s- 2] which states:"A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate."We have made several unsuccessful attempts to contact our customer to discuss her concerns. On May 15, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns.As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

December 30, 2015

text-align: justify;"> 
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 
 
Re: Complaint # [redacted]

To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our non-customer’s concerns.
On October 21st, 2015, customer cancelled her layaway agreement. At the time of layaway, the customer used a credit card to place the vehicle on layaway. When a layaway deposit made by credit card is cancelled, the customer is to return to the dealership so the refund may be applied back to the same card.  Our customer had advised the dealership she no longer had that card, therefore, dealership personnel was to have submitted a check request.
Due to unforeseen circumstances, the check request submitted by the dealership was delayed. At this time, the dealership had confirmed the customer’s check in the amount of $75.00 is ready for pick up.
On December 29, 2015, we contacted our customer to address her concerns. She was advised that the check was, in fact, at the dealership ready for pick up and that as a gesture of goodwill, we would be sending a $25.00 gift card to her confirmed mailing address.
At this time, we able to accommodate our customer’s request. We apologized for any inconvenience this matter may have caused.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
Corina C.
DriveTime Customer Relations
 
 
Tell us why here...

May 28, 2015 [redacted] Revdex.com Ph. [redacted] Fax [redacted] Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On April 25, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2010 Toyota Camry. Attached you will find the Simple Interest Retail Installment Contract for your reference. On May 1, 2015, our customer returned his vehicle, at DriveTime’s request, due to DriveTime not receiving the proper paperwork for a customer who is in an active Chapter 13 Bankruptcy. Our customer signed and reviewed the Vehicle Return Agreement that states he would receive a refund of $542.00 of his $1,000.00 down payment, due to the mileage placed on the vehicle since time of purchase. On May 13, 2015, a refund check of $542.00 arrived at the dealership where our customer purchased from. The dealership made an unsuccessful attempt to contact our customer to inform him his refund check had arrived. On May 27, 2015, we contacted our customer and informed him he can pick up his refund check of $542.00 directly from the dealership at his earliest opportunity. We also informed our customer, as a goodwill gesture, DriveTime would be refunding his remaining down payment for $458.00. We informed our customer the additional refund check will be mailed directly to the address listed on file within 10-14 business days. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]. DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 12, 2013, our customer entered into a retail installment contract when she purchased a 2007 Mercedes-Benz C Class. The vehicle came with a 3 year/36,000 mile...

limited warranty, administered by Aeverex. Included, you will find the retail installment contract and the limited warranty agreement for your reference.We are currently in contact with our customer and are working towards an amicable resolution. We agreed to cover the first hour of diagnostics. We will also review the results for any possible assistance.As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, DriveTimeCustomer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address the non-customer’s concerns. On May 8, 2014, the non-customer entered into a layaway agreement with DriveTime allowing her to accumulate a $400.00 down payment to place a hold on a...

vehicle. The non-customer canceled the layaway agreement the following day. At this time, we are able to confirm the non-customer has visited the DriveTime dealership and received his refund of $400.00. As a goodwill gesture, DriveTime has mailed a $25 [redacted] gift card to the non-customer. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

At the time of purchase, our customer signed and reviewed the "DriveTime’s DriveCare Limited Warranty." Please refer to page two section "warranty co-payment" it states:

- Year 1 (day 0-365) $50 per warranty repair visit

- Year 2 (day 366-730) $150 per warranty repair visit

- Year 3 (day 731-1095) $250 per warranty repair visit

On July 18, 2014, a repair facility contacted us and recommended a starter repair. The starter was approve under the limited warranty. However, our customer was responsible for a $250 co-pay. Later that day, our customer informed us the mileage was incorrect. On the same day, we confirmed with the repair facility that the mileage was correct.

At this time, we are unable to accommodate our customer’s request. As agreed on September 9, we credit our customer’s account $125.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 27, 2014, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2007 Ford Focus.  Included you will find the Retail...

Installment Contract for your reference.We have made several unsuccessful attempts to contact our customer to discuss his concerns. On November 19, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at ###-###-#### to discuss his concerns.As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.                      DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

May 5, 2015 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-####Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our non-customer’s concerns....

On April 29, 2015, we contacted our non-customer to advise her that we were unable to determine how her information was tied to a DriveTime account. We faxed a request to delete the DriveTime account trade lines regarding our non-customer to all three major credit bureaus.  Later that day, we contacted our non-customer and informed her of the actions we took to correct the error. We faxed our non-customer a Deletion Letter to provide to potential creditors and advised her to keep a copy for her records. Attached is the Deletion Letter for your reference. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to the address provided. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 6, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2009 Toyota Camry. Included you will find the...

Closed End Motor vehicle Lease Contract for your reference. On April 20, 2015, our customer’s vehicle was recovered due to non-insurance. Later that day, our customer was informed after further review, her vehicle was wrongfully recovered. DriveTime has waived all recovery fees associated with the repossession and has paid to have our customer’s vehicle transported back to her. On April 21, 2015, we informed our customer that as a goodwill gesture, we have applied a credit to her account of one car payment for $252.60. Our customer informed us she is satisfied with the provided resolution. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 13, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Dodge...

Nitro. Attached you will find the Simple Interest Retail Installment for your reference.   When our customer purchased the vehicle, DriveTime was not yet offering GAP coverage on our vehicles. However, we do have other programs to assist our customers in the case of a total-loss accident.DriveTime’s Insurance Loss Program allows our customers to enter in to a new loan and have the balance on the totaled loan waived and reported as paid in full. To qualify for this program our customer must meet the following criteria:The vehicle must be declared a total loss by their insurance companyOur customer must have completed and returned all necessary insurance paperwork.Our customer’s insurance company must have remitted physical damage payment.Pay the Insurance Loss Program deductible of $500Our customer’s totaled loan must be current up to the date of lossHave full coverage insurance (comprehensive and collision coverage)at the time of the lossOur customer must qualify for a new loan (down payment for new loan is determined by the vehicle selected). Our customer had declined participation in the Insurance Loss Program.A timeline of our customer’s Total Loss history is as follows:On December 31, 2014, DriveTime received notice of our customer’s Total Loss claim. Our customer contacted DriveTime, and was informed of our Insurance Loss Protection option.On January 26, 2015, DriveTime received the insurance check for the Total Loss incident.On January 27, 2015, DriveTime mailed a letter to our customer, in which we had offered to work with him to resolve the remaining balance still owed on the loan. Attached you will find the Insurance and Deficiency Balance Letter for your reference.   On April 10, 2015, our customer contacted DriveTime in regards to his account. DriveTime informed him of the amount due on his account. Our representative also advised our customer of the Insurance Loss Protection option, which our customer was informed he has until June 2015 to take advantage of this option.  On April 17, 2015, DriveTime contacted our customer and came to an amicable resolution. DriveTime has offered the following:Waive deficiency balance of $6,418.73Delete trade line from all three (3) major Credit Bureau reporting agencies In exchange, Customer agrees to:Remit payment to DriveTime via certified funds in the amount of $1,925.61 Our customer has accepted this settlement offer. To satisfy the settlement, our customer will be required to sign a Full Settlement and Release of Claims before June 21, 2015. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTimeCustomer Relations

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn August 16, 2014, our customer entered into a Simple Interest Retail Installment Contract with...

DriveTime when she purchased a 2007 Lexus IS 250. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.On September 6, 2014, our customer contacted Aeverex expressing concerns with the headlights of her vehicle. Aeverex advised her to take the vehicle to an in-network repair facility to be diagnosed.On that same day, an in-network repair facility called a claim into Aeverex that the headlight bulb needed to be repaired. Aeverex approved the cost of the diagnostic fee of $50.00. The customer was responsible for the cost of the repair for headlight, which is a non-covered component under the Vehicle Service Contract.On October 1, 2014, our customer contacted Aeverex in regards to the vehicle experiencing difficulties starting. Aeverex advised our customer she may take the vehicle to an out-of-network repair facility.On October 2, 2014, an out-of-network repair facility updated a claim with Aeverex for the repairs of the alternator and headlight module. Aeverex approved the repairs of these components under the Vehicle Service Contract for a total of $ 1,824.56.On April 22, 2015. Our customer contacted DriveTime stating that she was experiencing issues with her bumper and was advised by a mechanic that the vehicle was previously involved in an accident. At time of sale, our customer was provided with an Experian Auto Check Report that did not show the vehicle had been involved in an accident. Attached you will find a copy of this report. DriveTime advised our customer that an estimate for the damages would have to be called into Aeverex. Once estimates are received, they can be reviewed for possible assistance.On July 30, 2015, an out-of-network repair facility called a claim into Aeverex for front bumper damage to the vehicle. Aeverex advised the repair facility that body work and cosmetic damage are not covered under the vehicle service contract.On July 31, 2015, an in-network repair facility updated a claim with Aeverex for a tire replacement, catalytic converter, fuel system diagnosis and O2 Sensor. These repairs are non-covered components under the Vehicle Service Contract and the estimate were sent to DriveTime for review.On August 5, 2015, DriveTime made an exception to assist with the repair of the O2 sensor for a total of $238.72. We advised our customer that DriveTime would not make an exception to cover the cost of the remaining repairs. We also advised our customer that we will not be assisting with the cosmetic damage on the vehicle. Our customer was offered assistance in the form of payment deferments on the account once provided receipts for out-of-pocket expenses.On August 14, 2015, an in-network repair facility updated a claim with Aeverex for a catalytic converter and O2 sensor. This claim was sent to DriveTime to be reviewed for exceptions.On August 17, 2015, DriveTime advised our customer we would not be able to assist with the repair of the non-covered components. We advised our customer that due to miles driven of 18,783 since time of sale, these items would be the responsibility of the customer.At this time, we are unable to accommodate our customer’s request to refund her down payment, payments made into vehicle, and reimbursement for repairs paid for out-of-pocket. We encourage our customer to provide receipts for out-of-pocket expenses so DriveTime can provide our customer with assistance of payment deferments.  As a goodwill gesture, DriveTime has applied a $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTime Customer Relations

I have read Drivetimes response. I have picked up my check but in their letter they stated they sent a 50.00 card when it was actually 25.00. I just want that to be known that the amount is incorrect in their response.
 
Thanks

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. A customer’s approval for financing is subject to our receipt of documentation from our customer. The documents may include a proof of income, proof of residence, and a driver’s license. This allows us to confirm the identity of our customer and the accuracy of the information provided to us. At the point of sale, our customer provided the attached proof of income for her current employment. Prior to purchasing the 2007 GMC Envoy SLE 4DR SUV, our customer was presented with a Buy Option Summary. Our customer signed and reviewed the attached Buy Option Summary prior to purchasing the vehicle acknowledging the estimate financed terms.   At the time of purchase, our customer signed and reviewed the following attached documents:Simple Interest Retail Installment Contract Retail Purchase Agreement What you need to know about financing a vehicle with DriveTime Customer Payment Schedule By signing the above mention documents, our customer acknowledge and agreed to pay back the total sale price of the vehicle.  On December 11, 2014, our customer voluntarily returned the vehicle to DriveTime.  On January 2, 2015, the proceeds of $4,807.00 were credited to our customer’s account when the vehicle was sold at auction.  On January 22, 2015, an audit was completed on random accounts where it was found the auction check was applied to our customer’s account twice. The duplicate application of the auction check was removed. Therefore, our customer’s current payoff is $10,990.96, for the remaining principal balance and interest:  Principal: $10,260.80 Interest: $ 730.16 At this time, we are unable to accommodate our customer’s request to refund monies paid and delete the trade line from her credit report. However, we are offering the following resolution: DriveTime agrees to:  Waive deficiency balance of $10,260.80 Delete trade line from all three (3) major Credit Bureau reporting agenciesIn exchange, Customer agrees to: Remit payment to DriveTime via certified funds in the amount of $2,750.24  Our customer will be required to sign a Full Settlement and Release of Claims if she decides totake advantage of this offer. This settlement offer is good until April 30, 2015.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.  Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On November 15, the repair facility recommended to repair or replace the body control module, rear tail lamp, and engine. Aeverex fully approved the claim under the 30 day/1,500 mile limited warranty.

On November 19, we extended the 5-day vehicle return program. The 5-day vehicle return program allows our customers to return their vehicle to the dealership for a refund; exclusions and terms apply.

On December 2, we spoke to our customer and offered him the opportunity to return the vehicle and get into a new vehicle, our customer declined this offer.

On December 9, we offered to reimburse our customer $189 for towing. Our customer informed us he paid $264 for towing. We advised him to contact Aeverex about possible reimbursement for the difference.

On December 20, we made an exception and approved the oil cooler replacement.

On March 24, 2014, the repair facility contacted Aeverex and recommended replacing the differential bushing and sub frame bushing. The repairs were denied as non-covered components per the service contract.

On March 25 and 28, our customer contacted us asking to return the vehicle due to repairs not being covered by the service contract. Our customer stated the current repairs were identified within the first 30 days. We informed our customer these repairs were not identified within the first 30 days. We advised our customer to submit repair receipts to be reviewed for possible payment assistance. To date, we have not received repair receipts.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The timeline that they provided is inaccurate and does not reflect the run around and numerous attempts to "humor me" and waste time till all my warranties and options were up. I repeatedly took their word that they were willing to help me and with every leap was disappointed and turned away with no resolution till finally I striked back and here we are. 

Regards,