DriveTime

To whom it may concern:
All the information Drive Time put in their response is not all entirely true.  The side note they told me about was from July not August and the July statement is what my bank faxed over then after that they changed the date stating it was from August, also my account has not been accredited $300.
 
 

December 22, 2015
Better...

Business Bureau Ph. (602) 212-2232
Fax (602) 263-0997 
Re: Complaint # [redacted]
Dear Ms. [redacted]
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On July 31, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Nissan Sentra. Our customer agreed to make 127 bi-weekly payments of $167.53 and one final payment of $166.50 beginning on August 17, 2013. Attached you will find the Simple Interest Retail Installment Contract for your reference.
On May 8, 2015, at 77 days past due, DriveTime placed the vehicle out for recovery. At that time, our customers account was in default as explained on page 3 of the Simple Interest Retail Installment under the section labeled “Default”.
“You will be in default if any one of the following occurs…1. You fail to make any payment due under this Contract, including any down payment, in full when such payment is due…Additionally, we may take back (repossess) the Vehicle.”
On May 11, 2015, the vehicle was recovered. At that point in time, our customers credit history was updated to reflect as charge-off involuntary repossession.
At this time, DriveTime has deleted our customer’s trade lines as a good will gesture. This update should reflect on our customer’s credit reporting within 30-60 days. We will be removing these trade lines with Experian, Equifax and TransUnion.
DriveTime has made multiple attempts to contact our customer to reach an amicable resolution. We encourage our customer to contact our customer relations department at 800-965-8043 if she has any additional concerns.
As an additional good-will gesture, DriveTime has sent our customer a $25.00 American Express gift card.
We apologize for any confusion or inconvenience this matter may have caused.
Sincerely,
Customer Relations

January 7, 2016   Jasmine Hill Revdex.com Ph. (602) 212-2216 Fax (602) 263-0997    Re: Complaint # [redacted]   Dear Ms. Hill,   Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. Without any new information, DriveTime is still unable to accommodate our customer’s request to get into a different vehicle. On December 22, 2015, we informed our customer that in order to review the claim for his tires, we would need to obtain pictures depicting the condition of the tires needing replacement. Once we receive these pictures from the repair facility we will be able to review for possible assistance. In order for proper assessment of coverage to be made for any new mechanical concerns, a repair facility must perform a diagnostic test to determine what repairs are needed. Once a repair facility files a claim with Aeverex regarding the repairs needed, Aeverex can assess if the repairs are covered under the Vehicle Service Contract. To date there has been no record of any repair facility claims filed with Aeverex for our customer’s oil leak concerns. We encourage our customer to take the vehicle to a repair facility to be diagnosed. Once a repair claim is filed with Aeverex, we can review possible options for assistance. Should you have any questions or concerns, please contact us by calling us at [redacted]   Sincerely,   Natalie H. DriveTime Customer Relations

December 2, 2015

[redacted] RevDex.comPh. (602)

212-2232Fax (602)

263-0997  Re: Complaint # 1[redacted]Ms. H[redacted]Thank you for

bringing this matter to our attention. We appreciate the opportunity to address

our customer’s concerns.We have made several

attempts to contact our customer and address his concerns. Attempts to reach

him have been unsuccessful but will continue in an attempt to reach an amicable

resolution. On December 1, 2015,

we sent a letter via priority overnight shipping to our customer’s address on

file. The purpose of this letter was to inform our customer of our attempts to

reach him. We encourage our customer to contact our Customer Relations

Department at 8[redacted] to discuss his concerns. Without any new

information, DriveTime is still unable to accommodate our customer’s request to

refund him the payments made towards his loan with DriveTime. We apologize for any

confusion or inconvenience this matter may have caused. We encourage him to

contact our Customer Relations Department at [redacted] for further

assistance.   DriveTime thanks the RevDex.coms for their ongoing support. Should you have any questions or

concerns, please contact us by calling us at [redacted] Sincerely, Diana C. DriveTimeCustomer Relations

justify;">January 27, 2016
 
Revdex.com
 
Re: Complaint # [redacted]
 
Ms. [redacted]
 
On January 7, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when he leased a 2004 GMC Sierra. At time of lease, our customer agreed to make semimonthly payments of $265.61 beginning on January 23, 2015. The Closed End Motor Vehicle Lease is attached for your review.
 
On December 17, 2015, our customer made a payment of $265.61 that was posted to his account.
 
On January 12, 2016, the payment of $265.61 made on December 17, 2015, was voided and reversed on our customer’s account. As a result, our customer’s account became past due because this payment was not able to be applied.
 
On January 21, 2016, we advised our customer that the payment from December 17, 2015 had been voided and reversed on his account causing his account to become delinquent.
 
Later that day, our customer advised he was going to make partial payments until the account was brought to a current status. We advised our customer that he would need to make payments as scheduled or his account would be in default of the Closed End Motor Vehicle Lease. On page 3 of the Closed End Motor Vehicle Lease under the section labeled “Default, Repossession and Other Remedies” it states:
 
“The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask for it…If you are in default, after waiting any time the law requires, we may do any of the following...Take (repossess) the Vehicle”
 
On January 22, 2016, our customer contacted DriveTime to discuss payment options on the account. We advised our customer that he would need to make payments of $308.94 over the next three payments to bring the account to a current status.
 
As a good will gesture, DriveTime has applied a $25.00 credit to our customer’s account.
Sincerely,
 
DriveTime Customer Relations
Tell us why here...

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.   On May 26, 2016, we spoke with our customer to address his concerns. We informed him that an in-network repair facility would need to complete a diagnosis on the vehicle. We offered to review options of possible assistance once we have the diagnosis completed.   We advised our customer we cannot determine what we will assist with until we have an estimate for the repairs. DriveTime informed him some in-network repair facilities might have tow vendors to transport the vehicle and possibly add the cost to the claim. Our customer would be responsible for arranging the transportation of the vehicle, if need be.   Our customer informed us he paid roughly $600 for prior non-covered repairs. We offered to review for deferments once he sends in the receipts.   At this time, our customer is taking the vehicle to an in-network repair facility to have a diagnosis completed. If the repairs are non-covered under the Vehicle Service Contract, we will review options of possible assistance. We will continue to work with our customer until we reach an amicable resolution.

when I purchased the vehicle from them it was cause I didn't have the money to buy anywhere else and they help lower income people and say they sell high quality vehicles that go through a lot of different checks to make sure they are good vehicles yet the one they sold me already is broke and they want me to get the vehicle towed to a mechanic which I told them I don't have the money to keep putting into this vehicle and if it's something that's not covered again I would be responsible for it also, if I wanted a vehicle I was gonna constantly put money into I would of bought a cheap fixer upper for $1,000 and not 30k from them for a car that already has messed up on me twice. The whole point is I shouldn't be going through this at all if they sold the quality of vehicles they said they do or if the warranty was as good as they make it sound when they sell that to you, also I shouldn't be skipping my other bill payments and breaking myself to come up with money for a car I just bought.

July 7, 2016

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Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customer’s concerns.
On June 20, 2016, our potential customer visited [redacted] and completed a portion of the pre-approval application online. While our customer had not completed the credit application process, enough information was provided to generate a pre-approval. Once the online process is complete, a pre-approval page is sent via email, text, mail, and/or phone. The pre-approval page includes a preliminary offer based on the information our potential customer submits. Our customer’s final approval is subject to our receipt of documentation from the customer, which confirms their identity and the accuracy of the information provided during the pre-approval process. These documents for approval include proof of income, proof of residence, and driver’s license. Our customers are also required to complete a credit application which takes part in the approval.
This information is critical to ensuring our customer’s desired financing is af[redacted]able to them. Our goal is successful financing for our customer. Our customers are provided with an offer of credit for the vehicle of their choice and/or another vehicle we might suggest as being more af[redacted]able for them. This offer is contingent on both the pre-approval documents our customer provides and their current credit rating.
 
(Full response provided to the Revdex.com)

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On August 17, 2013, our customer entered into a simple interest retail installment contract when he purchased a 2007 B M W 3 SERIES. The vehicle came with a 3...

year/36,000 mile warranty, administered by Aeverex. The simple interest retail installment contract and warranty are attached for your reference.

On April 30, 2014, our customer advised us his vehicle was in the shop for diagnosis regarding mechanical issues. We advised our customer we would advise the repair facility to contact Aeverex and file a warranty claim. We also advised him we would have the repair facility provide a copy of the estimate to DriveTime. In addition, we advised our customer, if the repairs were not covered under the warranty, we could review the estimate for possible assistance.

We have assured our customer that all vehicles go through a multi-point inspection and any mechanical failures at that time are addressed prior to sale.

DriveTime is currently working with our customer to reach an amicable resolution.

As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On February 21, 2014, our customer entered into a retail installment contract when she purchased a 2010 Mazda Mazda5. I have included the retail installment contract for...

your reference.

DriveTime’s vehicles come standard with a 30 day/1,500 mile limited warranty. At the time of sale, our customer elected to purchase a 36 month/36,000 mile service contract administered by Aeverex. I have included the service contract for your reference.

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection center.

On February 28, 2014, our customer contacted Aeverex and stated she was having mechanical issues. Aeverex referred our customer to a repair facility to have the vehicle diagnosed.

On February 28, 2014, a claim was filed by the repair facility stating the front struts and rear tires needed to be replaced. The claim was declined under the limited warranty as a non-covered component. The repair facility advised Aeverex they could not duplicate the jerking motion that our customer was experiencing.

DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.

We have been in contact with our customer and are working towards an amicable resolution. We request that our customer submit all receipts to review for further assistance.

As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear 

in December when the issue first raised we did not advise the warranty company of only shaking, they were advised that the vehicle was popping and had no power and was shaking like it was not runnin on all cylinders. In our warranty it stated if there was not a drivetime repair facility that we could take it to the nearest ase certified mechanics shop. Therefore we did do that and took it to the nearest dodge dealer towed at our own expense. We have had nothing but problems with the repair and repeatedly asked the warranty company only to be told that we chose the mechanic shop so it was on us to figure it out. That is not how a warranty company is supposed to do business they are supposed to advocate for their customers. We have never been told that we were given a 25.00 dollar credit and are still to this day unaware of said credit. As well as is a 25.00 credit honestly worth a 17,000 vehicle that sits parked as it is extremely non reliable to drive. There needs to be a better resolution to this problem than what drivetime has proposed.

Regards,

On 03/27/14, our customer entered into a Simple Interest Retail Installment Contract when they purchased a 2007 Ford Escape. Our customers purchased a 5 year/50,000 mile service contract. Included you will find the Simple Interest Retail Installment Contract and the Aeverex Protection Plan Vehicle...

Coverage agreement for your reference.

On May 28, 2014, we contacted our customers and came to an amicable resolution. DriveTime has agreed to fully approve the current repairs as a one-time goodwill exception.

As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not agree with it because they cotacted me about something else. I understand that I signed all the papers because at the time everything seemed fine with the car, but now I fear every time I drive it sonething will happen and it will cayse an accident, my air back sensor is on so I do not feel safe in this car, I have to children and the air bags are not covered under warrenty. I am able to make a appointment to see whats going on but two of the problems are happening spontaneously so how will an inspector be able to see that? There are recalls on the car I have (12) but before looking at it they said there is one on my car and its the ignition switch. With full coverage insurance and seatbelts I still do not feel safe in this car, it stalls out of no where so hard that I feel like I been rear ended and mad a scene in rush hour traffic thinking I was hit the first time it happened and now that its happening more im thinking I wasnt even hit. It happens while im stopped at a light, it feels like uhh get hit from behind and the car jerks all the time and the sensor for the rpms goes up and down really fast. Drive time is doing nothing to helpvthis situation and just give me the run around. THIS CAR IS NOT SAFE! I will do whatever to make sure me and my kids are safe.Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 2, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Volkswagen. Attached you will find the...

Simple Interest Retail Installment Contract for your reference. DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. We apologize for any inconvenience to our customer. The cease is due to required system enhancements. While going through the credit reporting enhancements there is a possibility that credit-reporting errors may occur. Therefore, all credit reporting was ceased and purged to comply with the [redacted].  We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements. On March 19, 2015, we informed our customer about our system enhancements. We informed our customer we have begun to roll our updated credit reporting systems at this time. We emailed our customer a credit rating letter reflecting his payment history since initial purchase of his vehicle. Reporting may not be immediately visible but completed updates should reflect on our customer’s credit report within 30-60 days As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 03, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Saturn Ion. Our customer purchased a 3...

year/36,000 miles vehicle service contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed and dated the document titled, "What You Need to Know." Attached you will find the "What You Need to Know" document for your reference. Please refer to page two, under section five labeled, "Other Stuff" "Recalls- used vehicles may be subject to manufacturer recalls to repair, at no cost to you… Only new car dealers are allowed to do these repairs. You should confirm with a new car dealer that your vehicle does not require recall repairs."  On March 20, 2015, we informed our customer to go through the warranty process so we may review for possible assistance. We encourage our customer to take the vehicle to a repair facility to be diagnosed. Once a claim is filed with Aeverex, we can determine if the repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistance. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As per my original complaint made regarding DriveTime was to assure me that there will be no derogatory reporting towards any credit report & that the loan is reflected paid with satisfactory ratings with all 3 major credit reporting agencies. This request was to be confirmed in a letter from DriveTime reflecting completion, which I have not yet received.  I have concerns that this issue would not be completed due to reviews I have read online from customers with credit reporting issues. I do not want to have this matter outstanding for future complications.Since DriveTime was kind of enough to provide their statement of events regarding the loan status and this information would be on file I would like to comment that the statement is not accurate. The following is additional and/or corrected information.March 3, 2015, I was informed that I would no longer be required to make payments toward the loan since my auto insurance submitted the settlement check & Gap Insurance would cover the remaining balance.On a letter dated April 7, 2015 from the Gap Administrator information was received stating that the Gap Benefits will not be applied toward the loan because of the vehicle service contract refund. DriveTime was cc with the letter from the Gap Administrator.May 7, 2015, I contacted DriveTime Customer Service concerned about the status of the loan & received no answer why other than a run around.  I called the Gap Administrator who provided me with the necessary information which I provided to the DriveTime Customer Service.  DriveTime was to look into the matter & take care of the loan.May 26, 2015 after a disturbing conversation with DriveTime Customer Service I made the first contact with Customer Relations.  Customer Relations verified the information & stated that there will be a refund which would be overnighted via [redacted] with receipt by May 28th.May 28, 2015 called DriveTime Customer Relations & left message.  They were to call back that day with a status update.May 29, 2015 received call back from DriveTime Customer Relations verifying that the refund would be overnighted & received no later than June 2nd.  Check was received on June 3rd via [redacted]June 10, 2015 DriveTime made contact requesting my authorization for correcting credit reporting.  Authorization was provided June 11th. Seriously all I want is to have this matter finalized in order that I can consider it completed.I do want to thank the Revdex.com for being an ongoing support and for protecting the consumers' rights.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do acknowledge receiving a call from Drive Time but I was unable to discuss the matter during that time due to being at work and when I get off the office is closed. I never received a letter via mail at my mailing address. I do appreciate you responding to this matter.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,