DriveTime

June 17, 2015 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns...

On April 03, 2015 our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2013 Ford Fusion. All DriveTime vehicles come with a 30 Day/1,500 mile Limited Warranty. Our customer also opted to purchase a 60 month/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty and Vehicle Service Contract for your reference. DriveTime offers a Vehicle Return Program, which gives our customers the ability to return the vehicle to DriveTime and terminate their Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed and dated the Customer Delivery Checklist. Attached you will find the Customer Delivery Checklist for your review. Page one of the Customer Delivery Checklist under "Important Reminder," states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the Customer Delivery Checklist under "Maintenance Items," states: "…These maintenance items are subject to replacement only upon failure of the component..." At the time of purchase, our customer signed and reviewed both the Limited Warranty and Vehicle Service Contract. Please refer to page two (2) of the Limited Warranty Contract, which states, under subtitle "Coverage: 30 Day / 1,500 Mile Limited Warranty:" "Covered Parts – Repairs on all assemblies and parts are covered on Your Vehicle under the 30 Day/1,500 Mile Limited Warranty except the following items or conditions are excluded and not covered…" Additionally, on page three (3) of the Vehicle Service Contract, under subtitle "Exclusions- What this Vehicle Service Contract Does not Cover:" "All parts not specifically listed as Covered Parts are not covered under this contract..." Our customer’s repair history is as follows: ? On April 06, 2015, an in-network repair facility contacted Aeverex and recommended an oil change. Aeverex approved the engine diagnostic and the oil change under the 30 day/1,500 mile Limited Warranty. On June 16, 2015, we contacted our customer to discuss her concerns. We informed our customer of the differences between the Limited Warranty Contract and the Vehicle Service Contract. We advised our customer, as a one-time exception, we would waive the diagnostic fee so she could bring her vehicle to a repair facility to address her current concerns. Our customer accepted this offer. As a good-will gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

We have been in contact with our customer and have reached an amicable resolution.

DriveTime would like to take this time to offer our customer the following settlement:

DriveTime agrees to:

? Waive deficiency balance of $13,585.48

? Delete the trade line from all (3) major Credit Bureau reporting agencies

In exchange, customer agrees to:

? Return the vehicle to the DriveTime dealership

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

To whom it may concern:
All the information Drive Time put in their response is not all entirely true.  The side note they told me about was from July not August and the July statement is what my bank faxed over then after that they changed the date stating it was from August, also my account has not been accredited $300.
 
 

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On December 06, 2013, our customer entered into a retail installment contract when he purchased a 2004 CHEVROLET 1500 SILVERADO 4WD. Our customer purchased the optional...

3 year/36,000 mile limited warranty, administered by Aeverex. The retail installment contract and limited warranty agreement are attached for your reference.

All DriveTime vehicles are thoroughly inspected prior to sale. Additionally, our customer was provided a Customer Delivery Checklist. The Customer Delivery Checklist is provided to our customers to ensure they are comfortable with the condition of the vehicle prior to purchasing. Included you will find a copy of the Customer Delivery checklist for your reference.

On February 24, 2014, our customer contacted Aeverex regarding the brake line and fuel line. Aeverex advised our customer brake lines are not covered under the limited warranty.

On March 21, 2014, we contacted our customer and recommended he take his vehicle to a repair facility to for a diagnosis. We encouraged our customer to contact Aeverex once the diagnosis has been completed.

On March 28, 2014, our customer contacted us stating he had taken the vehicle to the repair facility. We advised our customer we are waiting for a diagnosis to be completed, in order to review for assistance.

We are currently working with our customer to reach an amicable resolution.

As a goodwill gesture, DriveTime has applied a $25.00 principle only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.

At the time of sale, our customer purchased a vehicle service contract. We encourage our customer to review page 3 of 9 of the "Protection Plan Vehicle Coverage" contract. Under section Covered Parts, it outlines the coverages for both the 36 month /36,000 mile coverage and the 60 month/50,000 mile coverage.

On September 23, 2014, our customer stated she paid for a new battery. We requested our customer submit paid receipts for any repairs not covered by the vehicle service contract to be reviewed for possible assistance. To date no receipts have been received.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On November 10, 2014, our customer entered into a Cancel Anytime Lease Contract when she leased a 2005 Ford F150. The vehicle came...

with a Life of Lease Warranty, administered by Aeverex. Included you will find the Cancel Anytime Lease Contract and the Life of Lease Warranty for your reference. On December 3, 2014, our customer contacted DriveTime in regards to the transmission repair. Our customer was advised that we could provide a per diem credit for the days her vehicle would be in the shop for this repair. We also advised a reimbursement for tow could be arranged as well. These were both exceptions made for our customer due to the short time being in the vehicle.
On December 9, 2014, we called the repair facility to see when the vehicle would be ready for pickup and how long the vehicle has been in their possession. They advised the vehicle would be ready on December 10 and has been there since December 3.
On December 10, 2014, we contacted our customer to go over her [redacted] complaint. We advised we are in the process of crediting her account for the 7 days the vehicle was in the shop. We informed her that the credit will go towards her past due balance. Our customer inquired as to why her the first payment did not post to the account for she made the payment through our payment vendor. We asked our customer to send in her receipt for the payment that did not post. We also advised our customer to send in her cab fare receipts for possible reimbursement.
At this time, we are waiting on the receipts from our customer to come to an amicable resolution.
DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On October 16, 2014, we contacted our customer and presented the following options:

1. As a goodwill gesture, DriveTime agrees to cover the A/C compressor part and our customer would be responsible for the labor.

Or

2. DriveTime agrees to allow our customer to get into another comparable vehicle. All payments would be retained for usage; however, his down payment would be transferred to his new loan.

Our customer is currently reviewing his options and will notify us of his decision.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

[redacted] **

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On March 31, 2014, our customers entered into a retail installment contract when they purchased a 2006 Kia Spectra. Our customers purchased a 3 year/36,000 mile vehicle...

service contract administered by Aeverex. Included you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty agreement, and the Aeverex Protection Plan for your reference.On April 15, 2014, our customers contacted Aeverex stating they were having issues with the transmission. Aeverex advised our customer to locate an Automotive Service Excellence (ASE) certified repair facility, because the closest in-network repair facility was over 30 miles away.On May 1, 2014, our customers contacted Aeverex informing them they could not find an ASE certified repair facility.  Aeverex made an exception to extend the 30 day/1,500 mile coverage, listed in the DriveCare Limited Warranty agreement, until the next day.On May 2, 2014, our customers contacted Aeverex, inquiring about obtaining a rental vehicle and towing assistance.  Aeverex advised our customers they would reimburse up to $25.99 per day for a rental vehicle, and reimburse up to $75 for a tow. On May 2, 2014, the repair facility contacted Aeverex recommending our customer take her vehicle to the Original Equipment Manufacturer (OEM) to have the vehicles issues diagnosed.On May 5, 2014, the (OEM) contacted Aeverex recommending the replacement and programming of a transmission control module. The claim was fully approved per the service contract. Aeverex waived our customers’ deductible as a goodwill exception.On May 7, 2014, Aeverex approved a $75.00 towing reimbursement for our customers.On May 8, 2014, our customers contacted Aeverex stating the (OEM) had found new issues with the vehicle.  To date, no new claims have been filed by the repair facility.On May 10, 2014, Aeverex reimbursed our customer $51.98 for two days of rental vehicle.On May 13, 2014, we spoke with our customers and informed them we were unable to accommodate their request to exchange into another vehicle.  We encouraged our customers to have the vehicle diagnosed for the current repair issues.  We informed them once the vehicle has been diagnosed, we can review our options for possible assistance.As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.                      DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]DriveTimeCustomer Relations

August 14, 2015

[redacted] Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997 Re: Complaint # [redacted] Dear Ms. [redacted]Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s...

concerns.On April 13, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2013 Dodge Avenger. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agreed to make 135 semi-monthly payments of $231.97 and 1 final payment of $230.50, beginning May 1, 2015. Our customer set up his automatic draft payments to be pulled from his account on the 2nd and 17th of each month, beginning on May 2, 2015. On July 19, 2015, our customer logged onto MyDriveTime.com and resubmitted his automatic draft payments to be pulled out of a different bank account number. When our customer re-enrolled with a different bank account number, he also set up the automatic draft payments to be pulled on the 1st and 16th of each month. On July 29, 2015, our customer contacted us to set up his automatic draft payments to be pulled on the 2nd and 17th of each month. We informed our customer the customer service department was experiencing high call volume and encouraged our customer to call back the next day to receive assistance in a timelier manner. At this time, our customer has not attempted to contact DriveTime. On August 13, 2015, we spoke to our customer and informed him he has an upcoming payment due on August 16, 2015. We offered to cancel his automatic draft payments, so we may reenroll with his new account and his preferred dates. Our customer informed us he would contact us back after his next payment drafts to set up the correct dates. At this time, we are unable to accommodate our customer’s request to credit his account one month’s payments. As a goodwill gesture, DriveTime has applied a $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, Jacelynn S. DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 03, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Saturn Ion. Our customer purchased a 3...

year/36,000 miles vehicle service contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed and dated the document titled, "What You Need to Know." Attached you will find the "What You Need to Know" document for your reference. Please refer to page two, under section five labeled, "Other Stuff" "Recalls- used vehicles may be subject to manufacturer recalls to repair, at no cost to you… Only new car dealers are allowed to do these repairs. You should confirm with a new car dealer that your vehicle does not require recall repairs."  On March 20, 2015, we informed our customer to go through the warranty process so we may review for possible assistance. We encourage our customer to take the vehicle to a repair facility to be diagnosed. Once a claim is filed with Aeverex, we can determine if the repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistance. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 2, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she...

purchased a 2006 Ford Expedition. Included you will find the Simple Interest Retail Installment Contract agreement for your reference. On November 10, 2014, we contacted our customer and came to an amicable resolution. DriveTime has submitted an update to the three (3) major credit  agencies to reflect “Paid/Current.”DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted].DriveTime Customer Relations

October 6, 2015 [redacted]

[redacted] 

 

[redacted] To Whom It May Concern,  Thank you for bringing thismatter to our attention. We appreciate the...

opportunity to address ourcustomer’s concerns. On March19, 2015, our customer entered into a Closed End Motor Vehicle Lease Contractwith DriveTime when she leased a 2007 [redacted]. Included you will findthe Closed End Motor Vehicle Lease Contract for your reference.  On September21, 2015, DriveTime exercised their contractual right to assign the vehicle outfor recovery as our customer’s account reflected as 9 days past due. OnSeptember 23, 2015, the vehicle was recovered. Please refer to page 3 of the ClosedEnd Motor Vehicle Lease Contract, under the section titled “Default,Repossession and Other Remedies”: “Thefollowing are events of default… (c) You fail to pay any periodic payment whendue or any other amount you owe under this Lease when we ask for it….Ifyou are in default, after waiting any time the law requires, we may…(e) Take(repossess) the Vehicle wherever we find it and enter any property where theVehicle may be to do so….”Afterrecovery, we advised our customer that she would be responsible to pay all feesassociated with the recovery within a 48 hour period in order to redeem thevehicle. Thatsame day, our customer attempted to make a payment of $449.79 though a text topay service offered by our third-party vendor. We contacted our customer toadvise her certified funds must be used to redeem the vehicle. DriveTimeinformed her we would cancel the payment on our end and encourage our customerto contact her financial institution to make sure the payment would not beprocessed. OnSeptember 24, 2015, our customer contacted DriveTime in regard to paying therecovery fees to redeem her vehicle. With the fess paid, our customer was ableto reinstate her Closed End Motor Vehicle Lease. OnSeptember 25, 2015, our customer contacted us stating that the funds had notbeen returned to her bank account. We advised our customer to send in a runningbank statement to show that the funds were not returned or pending at the timefor further assistance. OnSeptember 30, 2015, DriveTime determined the funds of $449.79 had not beenreturned to our customer’s bank account, putting her into financial hardship.As a result, we contacted our customer and advised we would be applying $223.97of the $449.79 previously paid to her account to reflect as current. We havesince expedited a check for the remaining amount of $230.32 to our customer’saddress. Weapologize for any confusion or inconvenience this matter may have caused. Asgoodwill gesture, we have credited $25.00 toward our customer’s account. DriveTime thanks the Revdex.comfor their ongoing support. Should you have any questions or concerns, pleasecontact us by calling us at [redacted] Sincerely,  [redacted] DriveTime Customer Relations

Revdex.comPh. [redacted]Fax [redacted] Re: Complaint # [redacted]To Whom It May Concern:Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concerns.On June 12, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a 2008 [redacted]. The vehicle came with a life-of-lease Drivers Seat Limited Warranty, administered by [redacted]. Included you will find the Closed End Motor Vehicle Lease Contract and the Drivers Seat Limited Warranty Agreement for your reference.On June 16, 2015, our customer contacted [redacted] with brake and suspension concerns. [redacted] referred him to an in-network repair facility to have the vehicle diagnosed.On June 19, 2015, an in-network repair facility filed a claim with [redacted] for rotor and brake maintenance, tie rod ends, and an alignment. [redacted] approved all repairs and diagnostic fees in full under the terms of the Drivers Seat Limited Warranty.On June 22, 2015, the in-network repair facility filed an additional claim with [redacted] for the left-front lower ball joint. [redacted] denied these repairs, as they were only recommended due to a noise complaint and not due to mechanical failure.On July 31, 2015, our customer contacted [redacted] to report he had additional mechanical concerns. [redacted] referred our customer to an in-network repair facility; however, no claim was ever filed in regard to this matter.On August 17, 2015, our customer contacted DriveTime and advised that the vehicle would not start. We advised our customer per the Drivers Seat Limited Warranty, [redacted] offers up to $100.00 in tow reimbursement. Our customer inquired about getting into a new lease vehicle. We advised him before we could review his account for any possible exceptions we must first have a claim on file with [redacted].The same day, our customer contacted [redacted] about his no-start issue. [redacted] referred our customer to an in-network repair facility; however, no claim was filed regarding this matter.On August 25, 2015, our customer contacted DriveTime and advised he wished for DriveTime to recover the vehicle due to mechanical issues. DriveTime advised our customer he could cancel his lease contract at any time by returning the vehicle to the DriveTime dealership, but we do not recover vehicles when customers choose to end their lease contracts. We encouraged our customer to return the vehicle to a DriveTime dealership in order to cancel his lease.On August 29, 2015, we contacted our customer and addressed his concerns. We advised our customer we were able to offer two options: we could transport the vehicle to an in-network repair facility, or, per his contract, we could recover the vehicle and cancel his lease agreement. Our customer elected to have DriveTime recover the vehicle, as he wished to cancel his lease contract. Our customer was pleased with this resolution and advised he would return to the dealership to complete the cancelation process.We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card to our customer’s address on file.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

I do not accept this respose bbecause tthe company is not living up to their words. They advised me I would have a reliable vehicle. My vehicle is no where near close to reliable. And my car as I stated before has placed me in life threatening situations and I refuse to get back in the vehicle. I also refuse to be left without a reliable car. I gave them my car, which was perfectly fine to be switched out for this car that constantly breaks down. They keep saying warranty this and warranty that but the car is constantly on the shop. The warranty means nothing, this car should hhave been fixedbefore it wwas sold. I am not going to let this faulty vehicle place me or my loved ones in another situation as it has before. Drivetime has shown constantly their disregard for human life and saftey and has not listened to a thing that I have said regarding this vehicle.

To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 12, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a...

2006 Ford Explorer. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customers agreed to make 129 bi-weekly payments of $177.70 and 1 final payment of $175.68, beginning September 07, 2013. On December 8, 2014, the vehicle was recovered for default due to non-payment. Please refer to page 3 of the Simple Interest Retail Installment Contract, “Default”         “You will be in default if you do not make any payment in full when such payment is due. “ “We may also take items of personal property found in the Vehicle when we take back the vehicle and hold them for you. If you do not claim them within the time required by law, we will dispose of them in a commercially reasonable manner. “ “If we take back the vehicle, we will sell it unless you exercise any right to cure or redeem the Vehicle that you may have under state law. The sale proceeds, less amounts we pay to take back the vehicle, hold it, prepare it for sale, and sell it, and less our attorneys’ fees and legal costs if permitted by law, will be used to pay the amount you owe on this contract. Any money left will be paid to you unless the law requires that we pay it to someone else. If the sale proceeds are not enough to pay off this contract and costs, you will pay what is still owed (the deficiency) to us.” On December 10, 2014, we mailed our customer a redemption and reinstatement form. The purpose of this form is to inform the customer of the options available regarding the vehicle. The following day our customer contacted DriveTime regarding the repossession. We informed our customer to redeem the vehicle we require a payment of $1,600. Our customer advised DriveTime she would redeem the vehicle at the end of the month. We gave authorization to hold the vehicle until that time. Our customer did not redeem the vehicle. We have made several unsuccessful attempts to contact our customer and address her concerns. On August 31, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform her of our attempts to reach her. If we do make contact with our customer and any omissions are found, we will consider her request to remove the information reported to the credit bureaus. We encourage our customer to contact our Customer Relations department at ###-###-####. We apologize for any confusion or inconvenience this may have caused. At this time, DriveTime is unable to remove this reported information from the credit bureaus, as it is reporting accurately. As a goodwill gesture, we have mailed our customer a $25 American Express gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject this for the following facts I require proof of the reinstatement letter that was sent out it was never received. Additionally The  law states clearly  that the vehicle was purchased in and titled in requires a written notification of what the creditor intends on doing with the vehicle and what it was sold for and the remaining balance.Once again I restate that they failed to notify myself where to retrieve my personal property as well and I require proof in writing that this was done when in fact it was not.  No such letter was ever sent or received by my self and I also require proof that this was done in accordance with the Fair Credit Reporting Act. A copy of the contract provided by Drive time does not satisfy the requirements under law and if they cannot provide the documents that were supposedly provided it must be removed from my credit reports. In Addition the Mazda 6 in question developed a check engine light not more than 5 days after receiving the car and I called to complain about it and they mad no attempt to rectify the check engine light on the vehicle. this company is a predatory company and their business practices are unethical and shameful. They are dancing around the issue which is that they did not follow Fair credit reporting practices which protects the consumer which is myself. 

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On June 20, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2010 Jeep Patriot. At...

the time of sale, our customer traded in a 2005 Ford Explorer. The trade in amount of the vehicle totaled $1,200.00. Our customer paid a total down payment of $5,359.46 to DriveTime to satisfy his loan agreement with the previous lien holder for the 2005 Ford Explorer.  Due to unforeseen error, there was a delay in DriveTime sending a payoff check for $6,353.24 to Capital One Auto Finance. At this time, the check is showing as cashed on DriveTime’s end. We have made several unsuccessful attempts to contact our customer to discuss his concerns. On August 20, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss his concerns. We apologize forany confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.  Sincerely,  [redacted]. DriveTime CustomerRelations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 20, 2013, our customer entered into a retail installment contract with DriveTime when he purchased a 2009 Chevrolet Cobalt. Attached you will...

find the Retail Installment Contract Agreement for your reference. We have made several attempts to contact our customer to discuss his concerns, but have been unsuccessful. On October 7, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss his concerns. As a goodwill gesture, DriveTime has mailed a $25 [redacted] to our customers’ address on file.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I decided to not continue business with drive time. I have lost trust in putting money into this company. I have lost more money then I have earned since I have signed up with drive time. This process took more time then it should had  and this caused me a lose of income, time , and trust, I was asked to  fix the damages on the car that was not my fault and  this offer gives drive time more justice then myself. I emailed the corresponder as well as called on their personal number and did not receive a response to a question, which was in relation about the current car I have. I feel like I have been robbed and would like a refund as well as a apology letter. This company has done bad business with me and I am done. If I am unsatisfied with the corresponder I will have to take furthure action to seek justice and earn my time and loses back.