DriveTime

November 7, 2015

Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997

Re: Complaint # [redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.

If our customers are dissatisfied with their purchase for any reason, DriveTime offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loan.

On November 3, 2015, we contacted our customer and began working toward an amicable resolution. We advised her to contact the repair facility where she had taken the vehicle for diagnosis and have them call a claim into Aeverex. Our customer was agreeable to this and advised she would reach out to the repair facility. To date, no claims have been filed with Aeverex.

On November 7, 2015, we contacted our customer and inquired into whether she had contacted the repair facility. She advised she had not yet spoken to them, but that she would reach out and advise them to file a claim for the bumper with Aeverex. Once a claim is on file with Aeverex, we will review options to assist our customer with any non-covered repairs.

Without any new information or claims on file, we are still unable to accommodate our customer’s request to be transferred into a different vehicle. We apologize for any inconvenience or confusion this matter may have caused.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

Sincerely,
[redacted]
DriveTime Customer Relations

January 5, 2016

Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint #[redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
At time of sale, out customer opted to purchase a 5 year/50,000 mile Vehicle Service Contract, attached for your review.
DriveTime does not advise our customer’s to cancel their Vehicle Service Contract. If the vehicle is in need of future repairs, the cost of those repairs will be the customer’s responsibility.
On January 5, 2016 we sent our customer the Aeverex Vehicle Service Contract Cancellation Application Form to her address on file. If she would like to proceed with the cancellation, we request that she complete her portion of the application and return the form back to DriveTime so that we may complete her request.
DriveTime has been unsuccessful in reaching our customer to better address her concerns and reach an amicable resolution. We encourage her to contact our Customer Relations department at 800-965-8043 for further assistance.
We apologize for any confusion or inconvenience this matter may have caused. Without any new information, DriveTime is still unable to accommodate our customer’s request to be placed into a different vehicle.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
                                        ...⇄ /> Sincerely,

Diana C.
DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject this for the following facts I require proof of the reinstatement letter that was sent out it was never received. Additionally The  law states clearly  that the vehicle was purchased in and titled in requires a written notification of what the creditor intends on doing with the vehicle and what it was sold for and the remaining balance.Once again I restate that they failed to notify myself where to retrieve my personal property as well and I require proof in writing that this was done when in fact it was not.  No such letter was ever sent or received by my self and I also require proof that this was done in accordance with the Fair Credit Reporting Act. A copy of the contract provided by Drive time does not satisfy the requirements under law and if they cannot provide the documents that were supposedly provided it must be removed from my credit reports. In Addition the Mazda 6 in question developed a check engine light not more than 5 days after receiving the car and I called to complain about it and they mad no attempt to rectify the check engine light on the vehicle. this company is a predatory company and their business practices are unethical and shameful. They are dancing around the issue which is that they did not follow Fair credit reporting practices which protects the consumer which is myself. 

Regards,

To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 12, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a...

2006 Ford Explorer. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customers agreed to make 129 bi-weekly payments of $177.70 and 1 final payment of $175.68, beginning September 07, 2013. On December 8, 2014, the vehicle was recovered for default due to non-payment. Please refer to page 3 of the Simple Interest Retail Installment Contract, “Default”         “You will be in default if you do not make any payment in full when such payment is due. “ “We may also take items of personal property found in the Vehicle when we take back the vehicle and hold them for you. If you do not claim them within the time required by law, we will dispose of them in a commercially reasonable manner. “ “If we take back the vehicle, we will sell it unless you exercise any right to cure or redeem the Vehicle that you may have under state law. The sale proceeds, less amounts we pay to take back the vehicle, hold it, prepare it for sale, and sell it, and less our attorneys’ fees and legal costs if permitted by law, will be used to pay the amount you owe on this contract. Any money left will be paid to you unless the law requires that we pay it to someone else. If the sale proceeds are not enough to pay off this contract and costs, you will pay what is still owed (the deficiency) to us.” On December 10, 2014, we mailed our customer a redemption and reinstatement form. The purpose of this form is to inform the customer of the options available regarding the vehicle. The following day our customer contacted DriveTime regarding the repossession. We informed our customer to redeem the vehicle we require a payment of $1,600. Our customer advised DriveTime she would redeem the vehicle at the end of the month. We gave authorization to hold the vehicle until that time. Our customer did not redeem the vehicle. We have made several unsuccessful attempts to contact our customer and address her concerns. On August 31, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform her of our attempts to reach her. If we do make contact with our customer and any omissions are found, we will consider her request to remove the information reported to the credit bureaus. We encourage our customer to contact our Customer Relations department at ###-###-####. We apologize for any confusion or inconvenience this may have caused. At this time, DriveTime is unable to remove this reported information from the credit bureaus, as it is reporting accurately. As a goodwill gesture, we have mailed our customer a $25 American Express gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

To Whom It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to...

address our customer’s concerns.   With the information provided by our customer in this complaint, we are unable to locate an account associated. Without any new information, DriveTime is unable to further assist our customer. We encourage our customer to contact our customer relations department at [redacted] if he has any additional concerns.   We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted].   Sincerely, Carlos S. DriveTime Customer Relations Department

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.

We are still actively working on a resolution for our customer’s mechanical issues. On May 22, 2014, our customer took the vehicle into an Aeverex approved repair facility to have his mechanical concerns fully diagnosed. The repair facility was unable to diagnose the issues as they were beyond their capabilities.

Our customer’s vehicle was transported to a different Aeverex approved repair facility, equipped to diagnose the issue. Aeverex has also approved having an inspector sent to the repair facility to assist with the diagnosis and repair options.

Based on the lengthy diagnosis timeframe, DriveTime has decided to place our customer in a rental vehicle while his vehicle is in the repair facility.

DriveTime appreciates our customer’s patience while we work to resolve his concerns.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

[redacted].

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 27, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Toyota Corolla. Our customer purchased...

a 3 year/36,000 mile Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. The actions of our agent described in our customer's correspondence are not typical of DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. On December 26, 2014, we contacted our customer and encouraged her to have the vehicle diagnosed and a claim filed with Aeverex. Since our customer informed us that she had cancelled the Vehicle Service Contract, we advised her to provide us with an estimate to review her account for possible assistance. At this time, we are unable to accommodate our customer’s request to return the vehicle and for a full refund of all monies paid. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 21, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chevrolet Trailblazer. Attached you...

will find the Simple Interest Retail Installment Contract for your reference. On February 9, 2015, an authorized third party (our customer’s wife) contacted DriveTime inquiring into when a referral credit would be applied to her account. We advised that referral credits are applied after the referred customer’s first payment is made. On February 23, 2015, the authorized third party contacted DriveTime to inquire into the status of the aforementioned referral credit. The credit had not yet been applied to our customer’s account at that time. On March 9, 2015, the authorized third party contacted DriveTime to inquire into the status of the referral credit. We advised her we would look into the status of the credit. On March 10, 2015, DriveTime contacted our customer and advised him that no information could be found on the referral credit. We advised our customer to have her son reach out to the DriveTime sales lot where he purchased his vehicle to inquire into the matter, as no referral had been submitted at that time. On March 12, 2015, a manager at the DriveTime sales lot contacted our loyalty credit department and confirmed the referral credit was in process. He was advised that the credit would apply to our customer’s account within two weeks. On March 24, 2015, we contacted the authorized third party and advised we were attempting to get the credit to our customer’s account expedited. We advised we would remain in contact with her until the credit had been applied. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On April 16, 2015, we attempted to contact our customer to discuss his concerns but was unsuccessful. At this time, our customer has stated he has purchased another vehicle and does not want to redeem his vehicle. DriveTime would be willing to refund our customer one payment amount of $206.55. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 18, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2013 Chevrolet Impala. Attached you will find...

the Simple Interest Retail Installment for your reference. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Our customer utilized the Vehicle Return Program and returned his vehicle on March 21, 2015. On April 27, 2015, our customer informed us he has received the full down payment refund of $1,468 back onto his credit card. We apologize for any confusion or inconvenience the delay of refund has caused to our customer. As a goodwill gesture, DriveTime has sent our customer a $25.00 gift card to the address our customer provided. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Per the companies own admission, on day one and prior to the delivery of the vehicle the tire pressure sensors were an issue. I was told by the sales manager [redacted] if there were any issues give them a call.. As soon as I took the vehicle on the highway at the highway speed, I then discovered the issues with the brakes. I called the immediately, [redacted] answered the phone. It was less then 5 minutes, he rudely told me to call the warranty department. This vehicle should not have never been sold under the condition it was in. This is according to [redacted] and The Chevy Dealer. I was placed in a dangerous situation and they have not shown in empathy at all. When you call and attempt to have a conversation with them, it is like speaking to a broken record. I will never recommend there company to anyone, especially the [redacted]. I request you have them provide the work done prior to sale of this vehicle.  [redacted] the actually sales representative stated, " Ms. [redacted] the car is at the shop now taking care of that problem with the TPS, if it continues, we will continue to work on it or provide you a new vehicle." Again, this was prior to me signing any contract's. The company is not taking responsibility for their actions or lack of.

Regards,

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10983122, and find that this resolution would be satisfactory to me.  I will wait   for the business to perform this action with all three credit bureaus and, if it does, will consider this complaint resolved.

Regards,

April 8, 2016Revdex.com Ph. (602) 212-2232Fax (602) 263-0997Re: Complaint #: [redacted] To Whom It May Concern,Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 30, 2016, our...

customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 GMC Sierra 1500. The vehicle came with a 30-day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. At the time of sale, our customer opted to purchase an additional 5-year/50,000 mile Vehicle Service Contract, also administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty Agreement, and the DriveCare Vehicle Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review.On March 10, 2016, our customer contacted Aeverex to express concerns for a transmission delay, vehicle jerks and shifts hard, and for the brake rotors. Aeverex encouraged our customer to take the vehicle to an out-of-network repair facility to complete a diagnosis.On March 15, 2016, an out-of-network repair facility spoke with Aeverex to initiate a claim for rear axle diagnosis, both front wheel bearings, front brake pads, front brake rotors, brake diagnosis, rear brake shoes, tire replacement, steering flush, serpentine belt, and a rear differential teardown. At that time, Aeverex requested a third-party inspector to verify failures at the repair facility. DriveTime also requested pictures and an estimate for the non-covered repairs for review. After receiving the inspector’s report on March 21, 2016, Aeverex approved the repairs for rear axle diagnosis, both front wheel bearings, front brake rotors, brake diagnosis, serpentine belt, rear differential teardown, used rear differential, universal joint, and gear oil under the DriveCare Limited Warranty.On April 1, 2016, we spoke with our customer to inform him that the out-of-network repair facility had advised the tires are above safety specs and there are no failures with them.After review, we are offering two options. One is to take the vehicle back and place our customer into another one. The other option is to take back the vehicle, provide a refund based off the current mileage, and part-ways with a settlement.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 8, 2016, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at [redacted], to discuss her concerns.At this time, we are unable to accommodate our customer’s request to defer payments or credit a payment towards his account. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit toward our customer’s account.We thank the Revdex.com for their continued support and for allowing DriveTime to address our customer’s concerns. If you have any questions, please contact us at [redacted].Sincerely, Carlos S.DriveTime Customer Relations

The person we are responding to is not the account holder. They are a third party, which means the account holder has not given...

DriveTime permission to discuss account information.
 
On May 24, 2016, DriveTime spoke with the third party in an attempt to address his concerns. We advised we were unable to speak with him, as he was not authorized on the account in reference; however, we encouraged him to provide a copy of an Executor of the Estate or a Power of Attorney. He stated the required documentation was not available, and had only been able to provide the death certificate. Additionally he stated he wished to recover the personal belongings that were in the vehicle at the time of recovery; he advised the recovery agency had contacted him and offered him the option to recover his personal items for a fee of $70.00. At this time, we encouraged him to provide expense receipts so we may review options for possible reimbursement.
 
On May 25, 2016, the third party contacted DriveTime with concerns about the personal belongings in the vehicle. He stated he spoke with the recovery agency, and they would be unable to assist him with the retrieval of the items without written consent from the lien holder. We advised we would be unable to accommodate his wish to provide documentation to the recovery agency, as we are unable to discuss and/or provide information in regard to the account with a third party without permission from the Account Holder, Power of Attorney, or Executor of Estate.
 
On May 27, 2016, DriveTime contacted the third party to address his concerns. We advised we may be able to assist with his wishes to recover his personal items from the vehicle. We encouraged him to provide us with an itemized list of the belongings from the vehicle, so that DriveTime can coordinate its efforts with the recovery agency to reach an amicable resolution.
 
Please see the attached PDF for the full response.

May 20, 2016Revdex.com Ph. ([redacted]Fax (602) 263-0997Re: Complaint # [redacted] To Whom It May Concern,Thank you for bringing this matter to our attention. We appreciate the opportunity to re- address our customer’s concerns.On May 12, 2016, an in-network repair facility initiated a claim with Aeverex for an engine replacement.That same day, we offered two options to our customer. The first option, we would take back the vehicle and refund the $700 down payment. The second option, we would approve the engine replacement and offer rental reimbursement at $25.99 per day up to a max of 5 days. We informed her that if the engine replacement goes beyond the 5 days, we would review for an extension of the reimbursement period. Our customer expressed satisfaction with our second option. We will continue our correspondence until the engine replacement is completed and back in our customer’s possession.We apologize for any confusion or inconvenience this matter may have caused.We thank the Revdex.com’s Office for their continued support and for allowing DriveTime to address our customer’s concerns. If you have any questions, please contact us at 800-965-8043.Sincerely, Carlos S.Customer Relations

September 9, 2016

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Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On January 11, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Dodge Grand Caravan. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Additionally, our customer purchased a Vehicle Service Contract serviced by Aeverex. Attached you will find a copy of the Contract and the Vehicle Service Contract for your review.
On July 6, 2015, our customer took her vehicle to a repair facility for a diagnosis due to no-start concerns. The repair facility filed a claim with Aeverex to suggest an alternator replacement. Aeverex approved the alternator, as it is covered by the Vehicle Service Contract.
On April 14, 2016, our customer took her vehicle to a repair facility for a diagnosis of her transmission concerns. The repair facility filed a claim with Aeverex to suggest the transmission be replaced. Aeverex provided approval for the transmission replacement, as it is covered by the Vehicle Service Contract.
On May 25, 2016, our customer took her vehicle back to the repair facility reporting transmission concerns. The repair for the transmission was covered by a parts and labor warranty at the repair facility. Aeverex authorized 7 days of rental reimbursement for our customer at a rate of $25.99 per day due to the repair having to be complete again.
On August 16, 2016, our customer took her vehicle to a repair facility with concerns of the vehicle not starting. The repair facility filed a claim with Aeverex to suggest a fuel pump replacement. Aeverex provided approval for the fuel pump, since it is covered by the Vehicle Service Contract.
*Full Response Provided to the Revdex.com*

I was asked to take the car to a different mechanic for another diagnostic check. The mechanics office informed averex the warranty company thru drive time that the rotars need to be replaced and that there is a leak somewhere and that the battery needs to be replaced. They denied any repairs....

Averex requested pictures of the brake pads even though the brake pads are not an issue. I was told by drive time that I need to pay out of pocket for any repairs that they refuse to pay for them. The car has been at the mechanics every week or every other week since getting the vehicle. At this point the only resolution is to switch out the vehicle for one that is not unsafe to drive or to refund my deposit so I can get a working vehicle elsewhere. I am not going to pay for a vehicle that I can't drive safely.

February 6, 2014 [redacted] Revdex.com [redacted]

[redacted] Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s...

concerns. On August 24, 2011, our customer entered into a retail installment contract when he purchased a 2005 [redacted]. The vehicle came with a 3 year/36,000 mile limited warranty. The retail installment contract and limited warranty agreement are attached for your reference. On September 2, 2011, our customer contacted us stating the windshield wipers and speakers needed to be replaced. We referred our customer to a repair facility. No claim was filed. On September 5, 2011, our customer contacted us and stated he fixed the windshield wipers on his own. On September 6, 2011, our customer contacted us stating his seat belt needed to be replaced. We referred him to a repair facility. The repairs were approved under the limited warranty; the diagnostic fee was waived as a one-time courtesy. On February 13, 2012, our customer contacted us stating the vehicle stalls and when the A/C is on, the vehicle accelerates. We referred our customer to one of our repair facilities. No claim was filed. On March 1, 2012, our customer contacted us stating the vehicle would not start. We referred him to a repair facility. On March 5, our vendor contacted us stating the fuel pump and idle control valve needed to be replaced. The fuel pump was approved under the limited warranty. The idle control valve was denied, as a non-covered component under the limited warranty, we advised our customer he would be responsible to pay for the repair. No claim was filed from a vendor regarding the stalling issues. On April 5, 2012, our customer contacted us stating the ECM on his vehicle needs to be repaired. We advised our customer we could assist with the repair cost, once the vendor files the claim. At this time, the account was 12 days past due. On April 13, 2012, our customer contacted us stating he is still having issues with the vehicle after the fuel pump was repaired. He advised us that there is still more work to be done on the vehicle, but he does not have the money to make the necessary repairs. Again, we advised our customer that we can assist with the repair costs, but a claim must be filed from the out of network vendor. At this time, no claim was filled and the account was 20 days past due. On April 17, 2012, our customer contacted us stating he was involved in a car accident and wanted us to pick up the vehicle. On April 18, our customer contacted us asking why we have not picked up the vehicle. On May 2 and 8, our customer contacted us asking us to pick up the vehicle. At this time, the account was 45 days past due. On May 25, 2012, our customer contacted us stating he is still having issues with the vehicle. We advised him to take vehicle into an out of network vendor for diagnosis; we also offered to waive the diagnostic fee. At this time, no claim was filed and the account was 62 days past due. On June 20, 2012, DriveTime recovered the vehicle. At this time, the loan was 88 days past due. Our records indicate we are reporting accurately; charge off - involuntary repossession, with a remaining balance of $7,082. As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card to our customer. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address the authorized third party’s concerns. Since our last correspondence with the Revdex.com, the vehicle has been taken to a Volkswagen Dealership and a claim has been filed with the DriveTime Claims Department. The Volkswagen Service Center has recommended a fuel pump replacement. The fuel pump replacement is a covered repair under the limited warranty. Page 2, section label "warranty co-payment" of the DriveCare Limited warranty, states: "…Year 3 (day 731-1095) $250 per warranty repair visit…" Our customers are required to pay a $250 copay on any warranty-covered component(s) in the third year of their warranty. Please see the DriveCare Limited warranty agreement for your review. On March 19, 2014, our customer contacted us and we have reached an amicable resolution. DriveTime has agreed to waive $150 of our customer’s copay. Our customer will be required to pay $100 of her copay for repairs. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations