DriveTime

December 14,

2015Revdex.comPh. (602) 212-2232Fax (602) 263-0997  Re: Compliant # [redacted]

To Whom It May Concern:Thank you for bringing this matter to our attention. We appreciate the

opportunity to address our customer’s concerns....

On June 27, 2014, our customer entered into a Simple Interest Retail

Installment Contract with DriveTime when he purchased a 2006 BMW 3 Series. At

time of sale, our customer opted to purchase a Vehicle Service Contract

administered by Aeverex, attached for your review. The Simple Interest Retail Installment Contract and a

document entitled “Important Things

You Should Know” were provided

to our customer at the time of sale to explain finance charges and simple

interest; these documents have been attached for your review.At the time of sale, our customer agreed to make 151 bi-weekly payments

of $228.60 and 1 final payment of $225.67, beginning July 25, 2014. Our

customer also agreed to finance a total of $19,418.74 with a 21.919% Annual

Percentage Rate, as outlined on page 1 of the Simple Interest Retail

Installment Contract. DriveTime does not compete on price, nor do we hide it. We encourage our

customers to research all aspects of their purchase prior to sale. We believe a

large number of our customers review inventory online, including vehicle

pricing, before coming to our dealerships. We also post the prices of our

vehicles on our public website and on all vehicles at our dealerships. At the time of sale, our customer had the opportunity to sign and review

the following documents:Simple Interest Retail Installment ContractBuyers GuideRetail Purchase AgreementDriveCare Limited Warranty AgreementWhat you need to know about financing a vehicle with DriveTimeIncluded you will find copies of the abovementioned documents for your

reference.At the time of signing, DriveTime reviews each document with our

customers and ensures they understand the information within. By signing these

documents, they are asserting that they have read and fully understand the

terms enclosed. We encourage our customers to thoroughly review all paperwork

before signing the contract. In addition, we record all of our closings, and a

centralized group typically reviews in excess of 1,000 closings each month to

ensure adherence to our standards, including the disclosure of all terms and

interest rate.  If our customers are dissatisfied with their purchase for any reason,

DriveTime also offers a Vehicle Return Program that allows them to return the

vehicle and terminate their Simple Interest Retail Installment Contract within

the first five days of their loan. Please refer to page 1 of the Retail

Purchase Agreement, under “Vehicle Return Program”:“We will give you the

ability to return the Vehicle to DriveTime and terminate this retail

installment contract so long as you return the Vehicle: 1) To the DriveTime

dealership where you purchased it within five calendar days…no later than the

close of business on the fifth calendar day….”On November 30, 2015, our customer contacted DriveTime and stated he had

plans to pay off the vehicle. DriveTime advised him that the payoff was

$17,486.83, with $10.33 per diem, good until December 10, 2015.On December 2, 2015, our customer contacted DriveTime and requested a

payoff quote for the loan. DriveTime advised him the current payoff was

$17,507.49 with $10.33 per diem, good until December 13, 2015. Our customer

requested his transaction history and a copy of his contact be sent to him via

email. On December 3, 2015, our customer contacted DriveTime and stated that he

was previously quoted an amount less than what was stated on December 2, 2015. Currently, DriveTime has made several unsuccessful attempts to contact

our customer to address his concerns and reach an amicable resolution. We

encourage our customer to contact our Customer Relations department for further

assistance. At this time, we are unable to accommodate our customer’s request to get

him out of his Simple Interest Retail Installment Contract with DriveTime or

enter into a settlement with him, as DriveTime does not negotiate the price of

the vehicle at time of purchase. We apologize for any inconvenience or confusion this matter may have

caused. As a goodwill gesture, DriveTime has applied a $25.00 credit towards

our customer’s principal balance. We encourage him to contact our Customer

Relations Department at 8[redacted] with any additional questions or concerns. DriveTime thanks the Revdex.com for their ongoing support.

Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely,Diana C. DriveTime Customer Relations

December 22, 2015

face="Calibri" size="3"> 
[redacted]
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # [redacted]

Ms. [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On August 14, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Hyundai Sonata. Attached you will find the Simple Interest Retail Installment Contract for your reference.
 
We understand the importance of building and maintaining a credit score. DriveTime updates the three major credit bureaus on the status of our finance accounts at month’s end. This update may take 30-60 days to reflect on the credit bureaus themselves.
 
On December 14, 2015, DriveTime mailed our customer a credit rating letter that reflected the current status of her account as reported by DriveTime. At this time, our customer’s account is reflecting correctly to the three major credit bureaus. 
 
DriveTime has made multiple attempts to contact our customer in order to come to an amicable resolution. We encourage our customer to contact our customer relations department at [redacted].
 
We apologize for any confusion or inconvenience may have caused. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.
 
Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
Sincerely,
 
Justin M.
DriveTime Customer Relations Department

January 21, 2016

justify;">
Revdex.com

Re: Complaint # [redacted]

Dear Ms. Hill,

When our customer’s accounts become past due, DriveTime makes regular attempts to contact our customers to cure the delinquency balance on the account. Our customers are able to set payment arrangements on the account with a loan advisor. If these arrangements are made and kept, attempts for contact will cease.
On May 29, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Chevrolet Uplander. Our customer also opted to purchase a 5 year/50,000 mile DriveCare Plus Protection Package, administered by Aeverex. At time of sale, our customer agreed to make 156 bi-weekly payments of $177.85 and one final payment of $176.51, beginning on June 15, 2013. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Plus Protection Package for your reference.
On October 2, 2015, DriveTime made an exception to the DriveCare Plus Protection Package by approving the repairs of the timing cover gasket, coolant housing gasket, cross over gasket and coolant for a total of $3,122.50. At that time, we requested that our customer cure her delinquency balance of $361.70. That same day, our customer made a payment of $361.70, bringing her account current.
The next day, our customer’s regular bi-weekly payment of $177.85 came due. Since that time, when the account has fallen delinquent, DriveTime has made normal attempts to contact our customer in regard to curing her delinquency balance.
At this time, we have placed a cease-and-desist on our customer’s account per her request so no further calls will be placed out to her. If our customer wishes to discuss her account in the future, she will be required to contact DriveTime.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.
Sincerely,

DriveTime Customer Relations

Concern:
·         Our customer stated that the...

vehicle was involved in hit and run accident
·         Our customer stated that her insurance company needs the vehicle’s inspection report to assist with repairs
·         Our customer stated that the dealership was sending her an inspectors report but never did

DESIRED RESOLUTION:
·         Our customer would like all the information DT has on the vehicle so provide to her insurance
·         Our customer would like DriveTime to pay for the needed repairs
·         Our customer would like DriveTime to stop contacting her about referrals
DESIRED OUTCOME: ·         $25.00 credit to principal balance
·         DriveTime contacted our customer and advised her that we would not be able to provide her with the requested documents as this information is proprietary
·         DriveTime also advised her that we would not be able to provide her assistance with the needed repairs caused by the accident

I have been to multiple tire places including the DT service department which have stated there is no way those tires could have worn in the manner in one month, 4, 000 miles.  Discount Tire in Gastonia NC manager Brad even stated the only way these tires could have worn like this in a months time is if we drove cross  country and back.  He further stated that upon maked eye the tires do look okay but it is after I spection of inside tire you see that it is buckled.  If they claim the tires are checked before I would like to see visual documentation as to what the tread reading was when they were inspected.  I am absolutely appauld that DT would sell a vehicle with bad tires and make excuses as to why they are not liable.  To the naked eye to inspect the vehicle the tires look fine, but once your own service personnel detect the problem that should be all the reason it should be addressed.  Yes I was contacted and I did not agree or accept because I am willimg to take this as far as it needs to go.  I can gather multiple statements and am willing to go to small claims court if necessary.  Right is right and wrong is wrong.

March 8, 2016
 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997
 
Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On July 12, 2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005 Pontiac Grand Prix. Attached is the Simple Interest Retail Installment Contract for your reference.
 
On May 24, 2014, our customer was involved in a collision in which the vehicle was deemed a total loss.
 
On June 2, 2014, our customer’s third party insurance provider contacted DriveTime and requested a 10 day loan payoff quote for our customer’s loan. DriveTime advised them that the payoff was $7,572.24 good until June 6, 2014.
 
On June 3, 2014, DriveTime received a letter from our customer’s third party insurance provider stating that they would be sending a payoff check in the amount of $4,440.00.
 
On June 16, 2014, DriveTime received an insurance check in the amount of $4,440.00 and applied towards our customer’s principal balance.
 
On June 17, 2014, DriveTime offered our customer the opportunity to participate in our Insurance Loss Program and get into another vehicle with us. Our customer opted to not get into another vehicle with DriveTime.
 
DriveTime’s Insurance Loss Program allows our customers to enter in to a new loan and have the balance on the totaled loan waived and reported as paid in full. To qualify for this program our customer must meet the following criteria:
 
Continued… (Full version provided to the Revdex.com)

Drive time is incorrect my insurance coverage was valid and had not been canceled, the rep. stated that the insurance was one day late for payment not canceled!!!! Insurance company have grace periods and they are in place for their customers, drive time was very premature in their actions. I will have my insurance company to email me the supporting documents ASAP!! So that  we may resolve this issues for wrongful  repo.

That same day, our customer contacted DriveTime with warranty concerns. She stated that she was currently no longer eligible for...

warranty coverage due to driving over the allotted mileage and inquired about options for repair assistance. If this is in fact the case, our customer has driven the vehicle over 50,000 miles in slightly more than 18 months.
 
In her complaint, our customer also indicates she is a sales person and is using the vehicle to travel the state of Mississippi for her job.  The Retail Installment Contract is clear that the vehicle is not to be used for business purposes.
 
Furthermore, our customer stated that the vehicle was currently at the repair facility and had been diagnosed for a catalytic convertor. We encouraged her to provide us with the diagnosis, and any repair expense receipts she wished for us to review.
 
On page 1 of the Vehicle Service Contract, it specifies the coverage as follows:
 
“This coverage terminates upon the following, which occurs first: (1) when the mileage of Your Vehicle, as measured from the current odometer, reached the Miles limit identified in Term of Contract (50,000 Miles)…”
 
At this time, we are currently unable to determine our customer’s odometer mileage and therefore cannot determine her eligibility for coverage per the Vehicle Service Contract.
 
DriveTime has made several unsuccessful attempts to contact our customer and further address her concerns. Attempts to reach her have been unsuccessful but will continue in an attempt to reach an amicable resolution. On June 29, 2016, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her.
 
Please see the attached PDF for the full response.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On July 23, 2005, our customer entered into a retail installment contract when he purchased a 2003 Chevrolet Impala. Included you will find the retail installment...

contract for your reference.

On January 29, 2014, we spoke with our customer and came to an amicable resolution. We have agreed to delete our customer’s trade line from all three major credit bureau agencies.

As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On September 17, 2013, our customers entered into a Closed End Motor Vehicle Lease with DriveTime, when they leased a 2006 Chevrolet Uplander that came with a limited...

warranty. Included you will find the Closed End Motor Vehicle Lease and the limited warranty agreement for your reference. At the time of lease, our customers agreed to make periodic payments of $348.40 is due on October 5, 2013, followed by 35 periodic payments of $348.40 on the 5th each month. On September 19, 2014, we recovered the vehicle for default. Please refer to page 3 of the Cancel Anytime Lease, section 11 Default, Repossession, and Other Remedies. On September 23, 2014, our customers paid the past due balance plus recovery fees. On September 25, 2014, we came to an amicable resolution. We agreed to change our customers’ monthly payment to be due on the 15th of every month, starting October 15. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customers’ account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each...

customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. We thank our customer for servicing our country. On March 15, 2014, our customer entered into a Simple Interest Retail Installment contract with DriveTime when she purchased a 2007 Acura RDX with 93,016 miles. Our customer purchased a 3 year/36,000 miles Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, no replacement is necessary. Page one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your review. A timeline of our customer’s repair history is as follows: - On May 12, 2014, a repair facility contacted Aeverex and recommended a radiator, head gasket, thermostat, timing chain and tensioner, and exhaust cam at 95,248 miles. Aeverex covered all components covered by the vehicle service contract; however, the thermostat is a non-covered component under the vehicle service contract. - On June 6, 2014, a repair facility contacted Aeverex and recommended an alternator at 95,300 miles. Aeverex covered the component under the vehicle service contract. - On August 25, 2014, a repair facility contacted Aeverex and recommended a turbo/supercharger, meridian reman turbo, and a catalytic converter at 101,540 miles. Aeverex covered the turbo under the vehicle service contract and made an exception to cover the catalytic converter. - On December 10, 2014, a repair facility contacted Aeverex and recommended a turbo/supercharger at 104,067 miles. The turbo/supercharger was covered by the manufacture warranty. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On December 12, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations Department at [redacted], to discuss her concerns and submit repair receipts for possible assistance. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted]. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On July 19, 2014, our customer purchased a 2008 Chevrolet Impala from DriveTime that was mistakenly listed as a 2011 Chevrolet Impala on the Simple Interest Retail Contract that she signed. On August 8, 2014, our customer contacted DriveTime with concerns about her vehicle being listed as a 2011 instead of a 2008. We advised our customer to return to the dealership to re-contract into a loan with the correct information for her vehicle. Our customer was also given the option to transfer into a different vehicle if she so desired. On August 16, 2014, the contract was amended, and our customer entered into a second Simple Interest Retail Installment Contract with DriveTime for the same 2008 Chevrolet Impala, now correctly listed on all documentation. The principal balance on the new loan was lowered to reflect the correct price for our customer’s vehicle. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract administered by Aeverex. On August 19, 2014, our customer contacted DriveTime and advised that she was unhappy with the terms of the new contract. We advised her she was within the first five days of her loan, and per the terms of her contract, she had the option to utilize the Vehicle Return Program and return her vehicle.DriveTime offers a Vehicle Return Program, which gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment Contracts. To participate in the vehicle return program, our customers must return their vehicles to the dealership within five calendar days.On September 12, 2014, DriveTime credited our customer’s account one payment as a goodwill gesture, due to the issues at the time of sale. Our customer has not contacted DriveTime with any further complaints since that time. At the time of sale, our customer was provided with an [redacted] Vehicle History Report. The [redacted] Vehicle History Report may indicate a prior accident record, a rental or government vehicle, if the vehicle was registered in a storm area, and/or any theft records. If any of these items were applicable, they would be noted in the Vehicle Information section on the [redacted] History report. Per this report, our customer’s vehicle had not been in any reported accidents prior to purchase.A document entitled “What You Need to Know about Financing a Vehicle with DriveTime,” was also given to and signed by our customer at the time of sale; this document has been included for your review. In the section entitled “Title History Report – Unreported Information,” it is stated:“You have received and reviewed your title history report…. AutoCheck gets information from government and private businesses. We give this report to you as a courtesy. Use or damage information about the vehicle not listed on the report given to you may appear on reports created by other private businesses (for example, CarFax)…. You should research the vehicle thoroughly before purchasing and fill out the AutoCheck Buyback Protection Registration Form after purchasing.”On March 24, 2015, we pulled a new [redacted] Vehicle History Report for our customer’s vehicle. At this time, the report still reflects that the vehicle has not been in any reported accidents.That same day, we contacted our customer and attempted to address her concerns. Our customer stated she did not wish to speak to DriveTime further and advised she would continue to pursue this matter with the Revdex.com. If our customer is having any current mechanical issues with her vehicle, we encourage her to contact Aeverex at ###-###-####.Without any new information, DriveTime is still unable to accommodate our customer’s request to be compensated $5,175 for what she has paid into her loan thus far. We apologize for any inconvenience or confusion this matter may have caused.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.THEY SOLD ME A HORRIBLE CAR!!  It leaks , I have a HOLE IN THE FLOOR BOARD AND NUMEROUS OTHER PROBLEMS!! In THE NEXT FEW MONTHS I WILL BE SHOPPING FOR 3 CARS and THIS IS HOW THEY TREAT A CUSTOMER!??!??!???!?!?? REALLY!!! THEY WILL HEAR FROM MY LAWYER IF THEY DO NOT RESOLVE THIS FURTHER!!!  THIS CAR IS UNSAFE TO DRIVE!!!Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I don't understand how a company can't address the issues within a complaint but rather repeat themselves with the same answers and won't do a proper investigation to find out what happened with a customer's complaints. They aren't trying to address the issues or complaints that I have and that is proof in the answers they have continue to give and the refusal to do an investigation and admit there were mistakes made on the behalf. Since my initial complaint they have yet to do a thorough investigation but rather give a scripted answer and with the last answer they felt it wasn't even worth their time to give a complete answer because if I only missed a payment from August 2014 to December 2014 in the amount of 179.74  how do I owe 435.48? If the amount I owe now is smaller than the amount they stated on the last answer and the days was fewer how do I owe a smaller amount but the amount of days has increased. Drivetime continues to try and manipulate and say things that aren't true and yet fail to address any concerns or issues that I have and as a company I would thing they have more integrity and honor and would value their customers and try and address any and all issues they may have. Drivetime has yet to address the issues of the amount of money they say I owe, they have refused to do an investigation into whether I was given information regarding my account, and they refuse to admit that there were some mistakes made and as a company they need to correct those so that it does not damage me or my husband credit. At the time I made a due date change and there was a change why did I not receive an updated payment schedule or was told that information? If I was behind on my payments why would it take almost a year to give me this information and when I asked how was that possible I was never given information that made sense or added up with the amounts? Why is Drivetime not able to answer questions about how they came up with the amounts or where my money was applied to? If my payment is 203 and Drive time says I owe 179 how is that possible when it doesn't add up and drive time can't answer the question or explain how it got to that amount? I'm not looking for a handout but a fair and justice investigation and no damage to my credit. I don't want a handout but rather some answers to my questions and concerns and no damage to me or my husbands credit. I don't accept their offer of a deferment because it doesn't address my issues and doesn't hold Drivetime responsible for anything. If I as a customer have to be responsible shouldn't Drivetime be held to the same standards? If I as a customer have concerns and questions shouldn't Drivetime as a company address those issues rather than refusing to do an investigation and give a 25 dollar credit as if that addresses the issues when it doesn't? If I was told that I had missed a payment I could have made that payment if it was truly owed since it was 10 months ago and I would not have any risk to me or my husband credit? If I had missed another payment why wasn't I told that I had missed two payments when these events occurred? Why did it take for Drivetime to say that I missed payments and that I was 30 days late after I questioned the amounts and how they came to these figures? Drivetime needs to do what is right and that is a thorough investigation. I am not looking for a handout but a fair and just investigation instead of some scripted answers that don't address the problem or situation the a customer has concern's about. I don't accept Drivetime response because they aren't addressing the issue but rather is trying to make be accountable for something that isn't my fault but rather theirs. How does Drivetime get 10 days to address a complaint and I only get 3 and they give the same answer to each answer or complaint that is presented to them? I would like to be treated fair with respect to my complaint and would like Drivetime to do justice in regards to this complaint because I don't feel they aren't addressing the issues but rather just giving an answer or an offer so that the Revdex.com can say they made an offer and I refused it and how is that fair? Can Driveitme explain how they got to these numbers and where my money went? Can Drivetime do an investigation that is fair and just and not just give an answer so Revdex.com can side with them.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns On June 20, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Chevrolet Traverse. Attached you will find...

the Simple Interest Retail Installment Contract for your reference. At the time of purchase, our customer agreed to make 145 bi-weekly payments of $203.82 and 1 final payment of $203.51, beginning July 12, 2014. Our customer’s payment schedule is attached for your reference. On July 23, 2014, our customer contacted DriveTime and informed us she would like to process a due date change on her account. Due date changes can only be processed one time for the life of the loan. On July 28, 2014, our customer contacted DriveTime and inquired about her due date change. We informed our customer the due date change was in process. Our customer informed us she would make her next payment on August 2, 2014.On August 2, 2014, the due date change was processed on our customer’s account. Because of this due date change, during the month of August our customer was responsible for three bi-weekly payments for a total of $611.46 due. Throughout August of 2014, our customer paid $507.64 toward her account. For the month of September 2014, our customer was responsible for two bi-weekly payments for a total amount of $407.64. Our customer paid a total of $307.64 towards her account this month. For the month of October 2014, our customer was responsible for two bi-weekly payments for a total amount of $407.64. Our customer paid a total of $413.00 towards her account this month. For the month of November 2014, our customer was responsible for two bi-weekly payments for a total amount of $407.64. Our customer paid a total of $416.00 towards her account this month.For the month of December 2014, our customer was responsible for two bi-weekly payments for a total amount of $407.64. Our customer paid a total of $418.00 towards her account this month. Between the months of August 2014 and December 2014, our customer accrued a delinquent amount of $179.74 and a $5.00 late fee on her account. For the month of January 2015, our customer was responsible for three bi-weekly payments for a total amount of $611.46. Our customer paid a total of $407.64 towards her account this month. For the month of February 2015, our customer was responsible for two bi-weekly payments for a total amount of $407.64. Our customer paid a total of $404.00 towards her account this month. For the month of March 2015, our customer was responsible for two bi-weekly payments for a total amount of $407.64. Our customer paid a total of $407.64 towards her account this month. At this time in the loan, our customer had accrued a delinquent amount of $397.20 due and two $5.00 late fees on her account. For the month of April 2015, our customer was responsible for two bi-weekly payments for a total amount of $407.64. Our customer paid a total of $412.64 towards her account this month. For the month of May 2015, our customer was responsible for two bi-weekly payments for a total amount of $407.64. Our customer paid a total of $100.00 towards her account this month. Since time of purchase, our customer has had a total of 24 payments come due, totaling $4,891.68. Our customer has paid a total of $4,365.02 towards her account. On April 28, 2015, we contacted our customer and informed her of the reason for her past due amount. We explained to our customer that her account has been running behind since August. The call was disconnected. We attempted to contact our customer back but the customer was not available. On May 27, 2015, we contacted our customer and explained how her account became past due over the life of the loan. We also informed our customer that her account needs to remain under 31 days past due by the end of the month, in order to avoid negative reporting on her credit. Our customer was offered payment deferments for her past due amount which she declined. Our customer’s account is still eligible for payment extensions but is no longer eligible for a due date change. June 9, 2015, we contacted our customer and reiterated the reasons account became past due. Our customer requested DriveTime to pull phone calls for the months of January and February of 2015. Our customer stated that during that time a DriveTime employee provided her misinformation regarding her account. At this time, DriveTime is unable to locate the phone calls that transpired on January 28, 2015 and on February 10, 2015. As of June 10, 2015, our customer’s account has accrued a delinquent balance of $531.66 at 32 days past due. This balance includes the two $5.00 late fees that were assessed. Our customer is responsible for payment of the past due balance owed on the account. In order to avoid negative impacts on her credit, our customer will need to keep the account below 31 days past due by the end of each month. At this time, DriveTime is willing to offer our customer a three (3) payment deferment on her account, to assist with her past due balance. If our customer would like to accept, she will need to contact the Customer Relations Department at ###-###-####, to proceed. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

All DriveTime vehicles come with a 30-day / 1,500-mile DriveCare Limited Warranty. The Limited Warranty...

does not cover every component on the vehicle. On page 1 of the DriveCare Limited Warranty, under subsection Coverage: 30 Day / 1,500 Mile Limited Warranty, lists what is excluded from coverage. However, anything considered non-covered is subject for review.   Our customer’s account, as of August 24, 2016, is 77 days past due for a delinquency amount of $1,315.83. We offered the following settlement terms:   DriveTime agrees to: ·         Delete the trade line ·         Waive the deficiency balance ($17,677.04) ·         Pay settlement funds in the amount of $467.98 made payable to our customer Our customer agrees to: ·         Release possession of the Vehicle to DriveTime   The waiver of the deficiency balance includes a waiver of the delinquent amount.   On August 24, 2016, DriveTime attempted to reach out to our customer and spoke with the authorized third party (ATP). We informed her that we would need to speak with our customer in order to discuss our settlement offer further. She advised us that she will have him contact us when he is available.   At this time, DriveTime has not been able to reach our customer. We will need to speak directly to our customer in order to finalize our settlement offer. We will continue to work towards an amicable resolution with our customer.

May 31, 2016Revdex.com Ph. ###-###-####Fax ###-###-####Re: Complaint # [redacted] To Whom It May Concern,Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On December 8, 2015, our...

customer entered into a Closed End Lease Contract with DriveTime, when she leased a 2007 Chevrolet Impala. While DriveTime originated the Lease and is the Lessor, Bridgecrest Credit Company is the servicer for the Lease. The vehicle came with a Driver’s Seat Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and Driver’s Seat Limited Warranty for your reference.On January 11, 2016, our customer contacted Aeverex to express concerns with the vehicle being inoperable. Aeverex encouraged her to have a diagnosis completed at an in- network repair facility.On February 8, 2016, our customer contacted Aeverex to express concerns for starter issues with the vehicle. Aeverex encouraged her to have a diagnosis completed at an in- network repair facility.On February 11, 2016, an in-network repair facility initiated a claim with Aeverex for a starter motor and electrical diagnostic fee. Aeverex approved these repairs under the Driver’s Seat Limited Warranty.On February 15, 2016, our customer contacted DriveTime to express concerns about the current electrical issues with the vehicle. She was inquiring about getting into another vehicle. We informed her that would not be an option. We advised her we would need to review any non-covered items/repairs before exploring the option of placing her into another vehicle.Later that day, an in-network repair facility contacted Aeverex to advise them that they had replaced the starter motor 3 times and the vehicle is still inoperable. The repair facility informed Aeverex the vehicle would need to go to the original equipment manufacturer (OEM) for another diagnosis. On February 22, 2016, the OEM initiated a claim with Aeverex for a fuse/junction box. Aeverex informed the OEM that this item is non-covered under the Driver’s Seat Limited Warranty.On February 25, 2016, our customer contacted DriveTime concerned about the non- covered repairs. We offered to request the estimate for the non-covered repairs, and review options of possible assistance.On February 26, 2016, the OEM updated the open claim with Aeverex for an electrical diagnostic fee. Aeverex informed them that our customer would be responsible for the diagnostic fee per the terms of the Driver’s Seat Limited Warranty.On February 29, 2016, we spoke to our customer and offered to cover the parts for the fuse/junction repair and she would be responsible for the labor portion of the repairs. Our customer accepted our offer and we sent our approval to Aeverex.On March 2, 2016, the OEM updated the open claim with Aeverex for battery cables. Aeverex informed the OEM these items are non-covered under the Driver’s Seat Limited Warranty and sent the updated estimate to DriveTime for further review.On March 9, 2016, we spoke with our customer and offered a 50/50 split for the battery cable replacements. Each party pays $192.67. Our customer accepted our offer and we sent our approval to Aeverex.On March 10, 2016, our customer contacted DriveTime inquiring about compensation while the vehicle was being repaired. We offered her a per diem credit of $12.10 a day for every day the vehicle was in a repair facility. The vehicle will need to be in the repair facility for at least 4 days and maximum of 14 days, we were open to review after confirming the dates with the repair facilities.On March 25, 2016, our customer contacted Aeverex inquiring about coverage for oil pan gasket. Aeverex informed her this item is non-covered under the Driver’s Seat Limited Warranty.On May 11, 2015, our customer contacted DriveTime and informed us that the vehicle was just released to her from the OEM. She advised us she does not want to be responsible for the payments while the vehicle was in different repair facilities for the past three months.On May 24, 2016, we spoke with our customer to offer them a credit of 1 1/2 payments towards her account, totaling $544.65, for the time the vehicle has been in the repair facilities.At this time, DriveTime is willing to take the vehicle back, waive the past due balance, and refund the down payment with any over mileage fees assessed. If the vehicle is inoperable and needs to be transported, we are willing to reimburse for the tow bill with paid receipts. We have not been able to reach our customer to discuss our offer. We will continue our efforts to reach an amicable resolution with our customer.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime is applying a $25.00 credit towards our customer’s payments.We thank Revdex.com’s Office for their continued support and for allowing DriveTime to address our customer’s concerns. If you have any questions, please contact us at ###-###-####.Sincerely, Carlos S.Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customers’ concerns.

At this time, we are unable to accommodate our customers’ request. Our customers have driven 48,741 miles in approximately a year.

On February 28, a third party inspector stated the engine was very low on oil due to a long-term oil leak form the timing cover or oil pan gasket.

Due to the mileage driven, Aeverex has requested oil change receipts. Page two of "DriveTime’s DriveCare Limited Warranty" agreement, under "gasoline engine" states:

"…DriveTime reserves the right to request maintenance records before approval of warranty claims."

Our customers have submitted repair receipts; however, the receipts do not pertain to oil changes.

In order for the repair facility to further diagnose the vehicle, Aeverex has requested our customers authorize the removal of the oil pan. Page three of "DriveTime’s DriveCare Limited Warranty" agreement, under "warranty co-payment" states:

"…If the repair vendor is unable to diagnose the problem in the first hour of labor but ultimately determines the repair is covered under DRIVECARE PLUS, DriveTime will pay for the additional diagnosis time. If the diagnosed repair is not covered under DRIVECARE PLUS, Customer will pay all additional diagnosis labor costs at the regular repair vendor rate."

We encourage our customers to submit receipts for any out of pocket expenses for possible payment assistance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On June 27, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract for a 2007 Mercury Monterey. Our customer signed a contract agreeing to make 64...

bi-weekly payments of $218.92 beginning on July 12, 2014. Included you will find the Closed End Motor Vehicle Lease for your reference. On July 12, 2014, a payment was due for $218.92. Our customer did not make the payment as scheduled. On July 19 , 2014, DriveTime activated a buzzer within the vehicle as a courtesy to alert our customer of the past due balance. The buzzer is a device that activates upon ignition, which emits a noise to alert our customers when they are in default of the lease agreement. On July 26, 2014, a payment was due for $218.92 making our customer $437.84 past due. On August 1, 2014, DriveTime recovered its collateral due to non-payment. On August 6, 2014, DriveTime contacted our customer to clarify the normal collection processes. Our customer acknowledged our processes and had no further questions.  At this time, DriveTime is unable to accommodate our customer’s request of a full refund. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s outstanding balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, 

[redacted] DriveTime Customer Relations