DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On May 13, 2014, our customer entered into a Simple Interest Retail Installment contract when he purchased a 2007 Dodge Ram. Included you will find the Simple Interest Retail...

Installment contract for your reference.Our customer contacted us in July stating his title was lost and therefore could not register his vehicle. We submitted a request for a duplicate copy of title; typically, these requests can take 6 to 8 weeks.On August 19, 2014, we agreed to exchange our customer into a different vehicle due to amount of time it was taking for his title to arrive.On September 3, 2014, our customer contacted us and informed us he found the title to the vehicle; he stated the vehicle is now registered.As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. 

On June 25, 2014, we contacted our customer and agreed to perform an oil change before the scheduled 4,000 miles as a goodwill gesture. Due to a communication error, our customer was unable to complete the oil change. As a goodwill gesture, DriveTime has mailed a $50.00 American Express gift card to our customer, and have reached an amicable resolution. 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. 

Sincerely, 

DriveTime 

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On October 28, 2013, our customer entered into a Retail Installment Contract with DriveTime when he purchased a 2005 Jeep Grand Cherokee. Our customer elected to purchase a 3 year/36,000 mile vehicle service contract, administered by [redacted]. Included you will find the retail installment contract and vehicle service contract agreement for your reference.

We have made several attempts to contact our customer to discuss his concerns, but have been unsuccessful. On September 15, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at [redacted], to discuss his concerns.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 21, 2014, our customer entered into a Simple Interest Retail Installment contract with DriveTime when he purchased a 2008 Dodge Ram 1500. Attached you will find...

the Simple Interest Retail Installment contract for your reference. On October 20, 2014, we offered our customer the following options: ? Provide an economy size rental vehicle is available to drive. ? Enter into a legal settlement in which DriveTime agrees to refund our customer’s down payment and our customer agrees to release possession of the vehicle to DriveTime. Our customer rejected both offers and advised us that the dealership was trying to find him a different vehicle. On October 21, 2014, we informed our customer that the vehicle would be registered by Saturday, October 25, 2014. Our customer informed us he would rather have a different vehicle. On October 22, 2014, the dealership submitted the paperwork to assist our customer in getting into a different vehicle. We informed our customer that, due to the excessive mileage on the vehicle, we would retain $1,000 in mileage fees to process the exchange. At this time, our customer had driven 9,034 miles. At this time, we are unable to accommodate our customer’s request to reimburse for loss of income. However, we are currently working with our customer to put him into a different vehicle. We have offered to waive the $1,000 in mileage fees. As a goodwill gesture, we have credited our customer’s principal balance $25.00. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

 

On September 13, 2014, our customer entered into a Closed End Motor Vehicle Lease contract when she leased a 2005 Chevrolet Trailblazer. The vehicle came with a...

Driver’s Seat Limited Warranty agreement, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease contract and the Driver’s Seat Limited Warranty agreement for your reference.

 

On October 31, 2014, we contacted our customer and encouraged her to take the vehicle to a repair facility to address her concerns.  We advised our customer that, in order to review for assistance, we would need an updated claim on file. Our customer has since declined our assistance and stated that she would be returning the vehicle under the terms of the “cancel anytime” lease agreement.

 

As a goodwill gesture, DriveTime has applied a $25 credit towards our customer’s payments.

                      

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

 

Sincerely,

 

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I made a payment on Sept.12, 2014. I cannot attach the receipt but I have the reference number and the amount paid which is [redacted]. I do not understand how I was in default of this loan. As far as my personal belongings, I spoke to [redacted] at [redacted] which is the recovery team that Drivetime used to recover the vehicle and she states that the vehicle was a direct drop to a Drivetime location. The vehicle never touched their lot. I have been in contact with the recovery team multiple times about my personal belongings and I still get directed to contact Drivetime as the vehicle was delivered to them. 

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.Our customer states she called the dealership on December 6, 2014 in regards to returning the vehicle. We advised our customer that we reached out to the dealership in regards to the conversation. The dealership associate stated the customer was informed of the 24-hour return period from date of purchase. We advised our customer we must abide by the contractual agreement signed on December 3, 2014.Our customer also alleges that it is illegal to sell vehicles with recalls on them. Our company does not check for active recalls prior to sale. Additionally, as a company, we research all legal aspects for the states we conduct business in to make sure we are complying with the laws.On page four of the Cancel Anytime Lease Contract, under "Maintenance" it states:"If the Vehicle is recalled, you will have the recall repairs or service performed…We have no obligation to provide you with a replacement Vehicle for any reason."At this time, we are unable to provide our customer with a refund of her down payment. We have made multiple exceptions to get the vehicle fixed without any out of pocket costs and the mechanical issue has been resolved. The credits have posted to her account, leaving the $13.60 past due balance with an upcoming regular payment due on December 26, 2014.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On Saturday December 6,2014 I talk to Jerry the General Manager on [redacted]. He advised me that I could return the vehicle after asking him twice. That same day the car would not move. On Monday I informed DriveTime that I did not feel comfortable as a customer getting back in a car that was on recall which nobody seemed to car about. I  basically had to get out of professional character for DriveTime to do everything they had done for  me. From towing to giving me a credit to my account. Everything was very unprofessional on their behalf. From doing my research recall cars are not to be sold on the car lot. And I was sold a recalled car. 

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Its a shame that this business would rather not work with someone who had experienced hard times  which brought this about, the payment method that was offered by a third party was [redacted], which they do not accept , however ironically they send them out as a gesture of good will,really, also the second method of payment was a [redacted] card, both of which were  submitted by my girl friend who just wanted to help, [redacted] got rejected because it was submitted as an unauthorized CASH ADVANCE, which was not disclosed till after it was rejected when [redacted] called her!! legal not sure but very shady indeed also payment could not be in one sum had to be in 2 not sure what that was about told it was policy , yeah policy to collect another transaction fee...whatever happens I am done with theses people, this whole thing is paramount to extortion, perhaps legal means are next,possibly states attorney.  thank you for time.

Regards,[redacted]

August 26, 2015 Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997 Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attention.We appreciate the opportunity to re-address our customer’s concerns. On July 31, 2013, our customer entered into a SimpleInterest Retail Installment Contract with DriveTime when he purchased a 2008Dodge Avenger. The vehicle came with a 3 year/36,000 mile Vehicle ServiceContract, administered through Aeverex. Attached you will find the SimpleInterest Retail Installment Contract and the Vehicle Service Contract for yourreference. On August 30, 2013, the vehicle was brought into arepair facility for brake issues. Aeverex approved resurfacing of rotors butthe brakes were at 40% life and therefor were not replaced. On September 26, 2013, our customer’s wife (an authorizedthird party) called into the DriveTime dealership with complaints againstAeverex. The complaint was due a non-covered seal that was causing the leak inthe vehicle. The authorized third party stated the mechanic “somewhat” fixed itfor them but the seal area was still leaking. Per the notations in the Aeverex notes, the repairfacility informed Aeverex that they do not do this type of work. Aeverex informedour customer that he would need to take the vehicle to a different repairfacility to address the leak. On October 26, 2013, the authorized third partycalled into DriveTime about the leak repair. We advised that would be anon-covered item under the warranty. However, we would be able to look intoassistance if they paid for the repairs. On December 4, 2013, the authorized third partycalled into DriveTime and stated there was a rainstorm and the vehicle gotwater in it. She also advised that the vehicle had been a car accident before time of sale. We advised herto get an estimate for the repairs and to follow up with us. On December 6, 2013, the authorized third partycalled back in to follow up. She advised that the repair facility was still diagnosingthe vehicle. She stated the repair facility did inform her that it wouldprobably be around $300 from what they are seeing so far. She inquired aboutthe assistance via deferment of a payment. We advised she would need to send ina paid receipt to be able to look into completing a deferment on the account. On December 20, 2013, our customer brought thevehicle to different repair facility and a claim was called into Aeverex for awindshield seal and brake pads. These components are non-covered under thewarranty. In addition, they were unable duplicate the transmission slippingissue. On December 23, 2013, we contacted the authorizedthird party to go over her concerns about the leak. She advised that thevehicle had been in an accident that is possibly responsible for the leakissue. We advised her that the Experian AutoCheck History Report our customersigned at the time of sale indicated that there was an accident. This accidentwas disclosed to our customer prior to purchase. The authorized third partystated she would send in her receipts for the seal she paid for out of pocket.She was upset that the seal she paid for did not address the leak issue andthat the repair facility was unable to locate where the leak was coming fromafter windshield was re-sealed. On December 26, 2013, the authorized third partycalled in to see if we had received the receipts. The representative advisedthat we would have to call out to the repair facility to verify the repair waspaid for. This validation had to occur due to the receipt appearing to be inher handwriting. We obtained the repair facility’s phone number from theauthorized third party to verify. On December 27, 2013, we tried to contact the repairfacility to verify the repair was paid for. When we called the phone numberprovided, it went to a personal voicemail. We were also unable to locate therepair facility in that state to obtain a business number. The authorized thirdparty called later that day and we advised her of this information. She advisedthat her friend had completed the work at his small shop located at hisresidence. We advised that if we had known that the mechanic she went to wasnot certified, we would have referred her to a certified repair facility. Wewere unable to confirm the hand written receipts and advised she would need totake it into a certified repair facility. Once we receive the paid invoice, wecan then proceed to process a deferment. On December 30, 2013, we confirmed the out of pocketexpenses from the non-covered repairs mentioned on December 20, 2013. Weadvised that they would need to make a payment on January 3, 2014 before wecould process a deferment. The payment was made on January 4, and we startedthe deferment application on January 7. The deferment application was cancelleddue to the authorized third party stating the vehicle needed to go back into arepair facility. We advised we would adjust the extension as needed if she sentin additional receipts for any non-covered repairs. On January 8, 2014, a repair facility called intoAeverex for brake noise. Aeverex informed the repair facility that brake noiseand brakes in general are non-covered components. On January 20, 2014, we contacted the authorizedthird party regarding these non-covered repairs. She advised us of the repair’stimeframe as well as when she will have the invoice paid. We advised we wouldprocess the deferment once we receive the additional paid receipts. We advisedthat once we process the deferment, the account will not be eligible foradditional deferments for another six months. On February 10, 2014, the authorized third partycalled about the deferment on her account. She was advised that as agreed inprevious conversations, it could not be processed yet because of the new mechanicalissues that arose. We advised that we needed to include those out of pocketexpenses in the deferment. On March 4, 2014, we were in contact with theauthorized third party about the deferment and that we were waiting until thelast non-cover repairs were paid for. She advised she has having the repairscompleted soon and will fax in the paid receipts. On March 25, 2014, Aeverex approved the disccaliper, brake pads, and rotors to be replaced. On April 9 and 10, 2014, we tried contacting ourcustomer and the authorized third party regarding the receipts to complete thedeferment but we were unsuccessful. The account was now at 75 days past due. Our collections department got in contact with ourcustomer and authorized third party regarding the past due amount on theaccount and set up multiple payment arrangements to assist our customer withthe past due balance. On May 5, 2014, the vehicle was repossessed duepayment default. The authorized third party called in regarding the status ofthe account. Our customer made a payment that came back as insufficient funds. We have been unable to contact our customer butwould like to provide the following information: ? In reconditioning of the vehicle, the brakes wereabove minimum standards. ? There was no transmission issues or water damagefound in reconditioning and the repair facilities that the vehicle was broughtto after the sale were unable to locate an issue with the transmission. ? Our customer signed the Experian AutoCheck VehicleHistory Report acknowledging that there was a minor rear end accident. ? We checked the Experian AutoCheck Vehicle HistoryReport, and the report was clear of any flood damage. ? We attempted multiple times to assist our customerand authorized third party with a deferment and payment arrangements. ? Our customer had the first five days of the loanto return the vehicle if they are not happy with their purchase and receivetheir full down payment back. Without any new information, we are still unable toaccommodate our customer’s request to refund the $1,000 down payment. As agoodwill gesture, DriveTime will delete our customer’s trade line from thethree major credit bureaus. DriveTime thanks the Revdex.com fortheir ongoing support. Should you have any questions or concerns, pleasecontact us by calling us at 800-965-8043. Sincerely, DriveTimeCustomerRelations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 27, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Toyota Camry....

Attached you will find the Simple Interest Retail Installment Contract for your reference. On March 18, 2015, our customer voluntarily surrendered his vehicle with 164,823 miles on the odometer. On March 20, 2015, a "Redemption and Reinstatement Form" letter was sent to our customer. The purpose of this letter is to notify our customer of their right to either redeem or reinstate the vehicle within 10 days from the date of the letter. Attached is the "Redemption and Reinstatement Form" for your reference. On March 30, 2015, we sent a letter via certified mail to our customer’s address. The purpose of this letter is to inform our customer to contact our Customer Relations Department at ###-###-#### to discuss his concerns. Our customer has until April 10, 2015 to contact us to redeem or reinstate his vehicle, or it will be sold at auction. As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to the address listed on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On June 6, 2015, when we submitted our first response to the Revdex.com, we included a copy of our customer’s Simple Interest Retail Installment Contract. Attached you will find another copy of this contract. On December 1 and 2, 2014, our customer contacted Aeverex with concerns about a knocking noise while driving and air conditioner issues. Aeverex referred our customer to an in-network repair facility to have the vehicle diagnosed.On December 3, 2014, an in-network repair facility called a claim into Aeverex for a suspension diagnosis, alignment, and HVAC diagnosis. The suspension diagnosis was approved in full under the terms of the DriveCare Limited Warranty; however, the alignment and HVAC diagnosis were not covered. Aeverex made an exception to approve the alignment, but the HVAC diagnosis was not approved.On April 29, 2015, our customer contacted Aeverex and advised she was still having the same issues with an odor coming from the air conditioner from the first 30 days of the loan. Aeverex advised our customer that there was no coverage for odor in the vehicle under the terms of the DriveCare Limited Warranty.On May 1, 2015, our customer contacted DriveTime stating there was a ventilation issue with the vehicle that was making her sick. Our customer stated she did not have the funds to get the vehicle fixed and was considering voluntarily surrendering the vehicle.On May 7, 2015, our customer contacted DriveTime and advised she would be voluntarily surrendering the vehicle the next day due to the ventilation issues with the vehicle. We advised our customer to send us documentation of the issues with the vehicle so we could review options to assist.On May 18, 2015, our customer contacted DriveTime and advised she would be returning the vehicle because it had no heat or air conditioning, and she no longer wanted it. We advised our customer of the process for voluntary surrender and the ramifications a voluntary repossession would have on her credit. Later that day, our customer returned the vehicle to the DriveTime dealership where she purchased.Without any new information, DriveTime is still unable to accommodate our customer’s request to be reimbursed all the funds she has paid into the loan. As an alternative form of assistance, should our customer be willing to enter into a Full Settlement and Release of Claims with DriveTime, we are willing to waive the deficiency balance on her account and delete her trade line from her credit reporting. This settlement offer will stand until July 5, 2015.On June 13, 2015, we contacted our customer and presented her with the settlement offer listed above. Our customer stated she would not accept the settlement offer and would be retaining an attorney to pursue her desired resolution further. At this time, no letter of representation has been received for our customer. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 27, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with...

DriveTime when she leased a 2008 Dodge Caliber. Included you will find the Closed End Motor Vehicle Lease Contract for your reference.On May 22, 2015, DriveTime received confirmation that our customer’s insurance on the vehicle had been canceled as of May 8, 2015. Please refer to page 2 of the Closed End Motor Vehicle Lease Contract, under the section entitled “Types and Amounts of Required Insurance Coverage”: “You must maintain insurance in the following amount: (i) Bodily Injury Liability with limits of $25,000 one person/$50,000 for all persons, (ii) Property Damage Liability with limits of $10,000, but in no event less than the state required minimum amounts.”  On June 5, 2015, our customer contacted our lease department in order to make a payment to her account. At that time, DriveTime advised our customer that an updated declaration page from her insurance was necessary to prevent recovery of the vehicle.On June 19, 2015, our customer contacted DriveTime about the pending recovery status of the vehicle. Our customer advised that she would have her insurance company send over a declaration page.On June 23, 2015, DriveTime exercised their contractual right to assign the vehicle out for recovery, as our customer’s insurance had been cancelled, and no current proof of insurance had been provided. Please refer to page 3 of the Closed End Motor Vehicle Lease Contract, under the section entitled “Default, Repossession and Other Remedies”: “The following are events of default: …(c) You do not maintain required insurance….”On June 24, 2015, the vehicle was recovered due to DriveTime having no proof of valid insurance on the vehicle.We have made several attempts to contact our customer to address her concerns, but we have been unable to reach her. DriveTime will continue to attempt to contact our customer to reach an amicable resolution. We encourage our customer to contact our Customer Relations Department at 800-965-8043. We apologize for any confusion or inconvenience this matter may have caused. As goodwill gesture, we have credited $25.00 toward our customer’s payments. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely,[redacted]. DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.[Provide details of why you are not satisfied with this resolution.]

Regards,

October 30, 2015
 
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997
 
Re: Complaint # [redacted]
 
To Who It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.
 
On July 18, 2015, our customer’s first lease payment of $339.18 came due. On the same day, DriveTime received two electronic payments: one for $215.43 and the other for $123.75. At that time, both payments were pending finalization.
 
On July 20, 2015, our customer contacted DriveTime and inquired into why her payments still were showing as pending. We advised our customer that some financial institutions could take up to five business days to complete the payment process. We encouraged our customer to contact DriveTime in a few days to ensure the payment had processed in full.
 
On July 23, 2015, our customer’s payment of $215.43 was reversed. DriveTime attempted to contact our customer, but we were unable to reach her.
 
On July 29, 2015, our customer returned DriveTime’s calls in regard to her account delinquency. Our customer advised her bank statement reflected that the payment for $123.75 had been processed. We informed our customer that the payment was still reflecting as pending in our system. Our customer advised she would pay the $215.43 that had been reversed on July 23, 2015.
 
On July 31, 2015, a payment of $555.00 was applied to our customer’s lease account. Due to the way our payments are applied, the $555.00 was allocated to our customer’s side note first. Her account was then reflecting as paid ahead by $215.82. However, after receiving the payment of $555.00, the previously pending payment of $123.75 made on July 18, 2015 was reversed. This brought the account to be paid ahead by only $92.07.
 
On August 1, 2015, our customer’s next payment of $215.43 came due. With the paid ahead amount of $92.07, $123.36 was still due toward her payment.
 
On August 7, 2015, our customer contacted DriveTime regarding the delinquency on her account. We advised our customer that the payment of $123.75 had been reversed and her account was currently $123.36 delinquent.
 
On August 15, 2015, another payment of $215.43 came due. Later that day, our customer contacted DriveTime to clarify the current amount due. DriveTime once again explained the payment reversal and informed her of the current delinquency amount of $338.79. Our customer advised she understood and paid the delinquent amount, bringing her account current. DriveTime processed the payment and advised our customer she would owe one more side note in conjunction with her next payment.
 
On August 29, 2015, our customer’s next lease payment of $339.18 came due. No payment was received.
 
On September 1, 2015, our customer contacted DriveTime in regard to her past due balance. Our customer was mistakenly advised she owed $215.43, when in fact she owed $339.18. Our customer arranged to pay the requested $215.43.
 
On September 12, 2015, another periodic payment of $215.43 came due. Along with the unpaid side note payment that had come due on August 29, 2015, a total amount of $337.40 was due to our customer’s account.
 
On September 17, 2015, our customer made a payment of $216.00. She contacted DriveTime to ensure the payment had processed and was advised that it had.
 
On September 24, 2015, DriveTime recovered the vehicle due to the delinquency still owed toward our customer’s side note. On the same day, our customer contacted DriveTime to dispute the recovery of the vehicle. Our customer advised she had been informed that she had paid off her side note contract. Our customer sent in bank statements showing the payments from July. After further review, DriveTime advised our customer that the delinquency was not related to the reversed payment in July. We advised our customer the delinquency was from the final side note payment due August 29, 2015.
 
On September 30, 2015, DriveTime submitted a request to credit $300.00 to our customer’s lease account to compensate for her hardship. We are also mailed our customer a $100.00 American Express gift card for the confusion surrounding the handling of her payments.
 
On October 1, 2015, the $300.00 credit posted to our customer’s lease account. $175.00 of the credit was applied toward her recovery fees, and the remaining $125.00 was applied toward her periodic payments. As of October 30, 2015, our customer’s account is current.
 
We apologize for any confusion of inconvenience this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
[redacted]
DriveTime Customer Relations

I would like to know how Revdex.com was able to ckose out this case without consulting me first. My car is back in the shop for the kast two days. Drive Time states the go through their cars thoroughly? Then why did they sell me a car for 20,000 with brakes that are 90% work and the routers warped. Also, a vaulve all the was gone with an active check engine light. This is second time I've been carless and having to depend on others to get to work. I need this company to honor their advertising and have this comany go through and fix this car thourouly. Thank you.[redacted]

January 14, 2016

text-align: justify;">
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint #[redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On September 29, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when he leased a 2005 Mazda Mazda3. The vehicle came with a Vehicle Service Contract for the life of the lease, administered by [redacted]. Attached you will find the Closed End Motor Vehicle Lease and Vehicle Service Contract for your reference.
On November 12, 2015, our in-network repair facility filed a claim with [redacted] for the repairs of water pump, serpentine belt, and coolant. [redacted] advised them that the repairs were covered under the terms of the Vehicle Service Contract.
On November 17, 2015, our in-network repair facility filed a claim with [redacted] for the repair of engine assembly. [redacted] advised them that they would send an inspector to verify the repairs needed on the vehicle.
On November 20, 2015, an inspector verified that sub damage to the vehicle had occurred due to the water pump failure causing the vehicle to overheat.
On that same day, our in-network repair facility filed a claim for the repairs of head gasket, head bolts, A/C belt, and an oil change. [redacted] advised our in-network repair facility that the repairs were approved.
On December 4, 2015, our in-network repair facility contacted [redacted] and filed a claim for the repairs of chain guide, heater hose and spark plugs. [redacted] advised them that the repair of the chain guide was approved, however, the heater hose and spark plugs were non-covered components.
Continued… (Full version provided to the Revdex.com)

February 11, 2016
 
Revdex.com
 
Re: Complaint # [redacted]
 
Ms. [redacted]
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On December 3, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Mazda 2. At time of sale, our customer agreed to make 129 bi-weekly payments of $193.60 and one final payment of $193.04 beginning January 2, 2016. Attached you will find the Simple Interest Retail Installment Contract for your reference.
DriveTime offers an auto pay option through a third party vendor as a convenience for our customers. In order to enroll, our customers must provide their bank account number and routing number to a DriveTime agent to enroll in the program. The auto pay service will automatically deduct our customer’s payments on the date scheduled. Our customer elected to enroll in the auto pay service at time of sale.  
 
On December 31, 2015, our customer made a payment of $193.60 towards her account.  
 
On January 2, 2016, a payment was drafted via auto pay from our customer’s bank account as scheduled. On January 5, 2016, this payment was returned as insufficient. As a result, a $15.00 non-sufficient fund fee was charged to our customer’s account.
 
On February 8, 2016, DriveTime contacted our customer to reach an amicable resolution. We advised our customer we would credit her account a total of $30.00 to clear the nonsufficient funds fee from January 5, 2016 and an additional $15.00 to bring the account to a current status.
 
We apologize for any confusion or inconvenience may have caused. As an additional good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.
 
Should you have any questions or concerns, please contact us by calling us at [redacted]

 
DriveTime Customer Relations

July 12, 2016
 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our potential customer’s concerns.
On July 12, 2016, DriveTime spoke with our potential customer to address his concerns.  He was concerned that the inventory was limited and he was not given a selection of vehicles to potentially lease. Our potential customer was informed that DriveTime’s inventory is constantly changing, and vehicle selection may be limited for a consumer based on their qualifications, and the inventory DriveTime currently has available.
DriveTime has encouraged our potential customer to explore purchasing or leasing a vehicle with us in the future.
We apologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

I took the vehicle to the shop that I was told to take it too. The mechanic could not find any thing wrong with the vehicle. On August 5, the car did the same thing, I was stranded in a hot vehicle in 102 degrees heat. The vehicle would not turn over and I could not remove the key from the ignition switch. I had to put a shirt over the ignition and exit the vehicle, due to the Windows wouldn't let down and I could not remove my keys. I once again called drive time and told them of this situation. I left several messages with their enternal affairs guy and he never returned my call.  I don't feel that crediting my account $25 is acceptable. I have health problems and so do my son. I'm not satisfied.. Once again, this situation could have ended very deadly for me and my son.