DriveTime

Thanks to the Better Business for assisting with this concern.  I was contacted by Drivetime and they did apologize for not responded but the issue was not resolved as promised by the salesman.  I was told that at 4500 dollars owed, I could trade with no money down.  That's because I'm a member of the champ program.  I've made most of my payments on time and have over paid frequently. Lastly, I was told that I could trade if I paid the difference of the $4500.... I owe around $5500.00 and I was told I could pay the difference of what I owe minus he value of the car.  THIS is not being honored by anyone at this time.  I am now being told that I have to pay over $2000 to trade my car.   I don't have that kind of money.  I've had trouble with this car since I've purchased it and all they offer is to miss a payment if it's more than repair cost and put it on the back side of the loan.  I've done this several times.  I don't want to do this anymore.  I don't want my credit weaken because of trying to make two car payments of which I can afford but it's not fair because of broken promises with this company again.  I really need another car but it's senseless to continue to patch and fix the one I have and continue to make payments to.  I'm simply asking them to honor what was told me.

(Please see attached PDF for full response)
On October 28, 2016, DriveTime successfully made contact with our customer. We apologized for time the vehicle has been in the shop. Due to the...

cost of the repairs, we offered to remove our customer from the current vehicle and be placed into another one. The down payment and amount of one payment would be transferred to the new vehicle. In the alternative, we further explained that, due to possible lack of lease inventory, we also offered to have DriveTime retain the vehicle and refund our customer’s down payment and the amount of one payment. Our customer accepted the offer to be removed from the vehicle and receive a refund of her down payment plus one payment, totaling $967.23. Our correspondence ended on amicable terms.
 
We apologize for any frustration or inconvenience this matter may have caused. As a gesture of goodwill, we have sent our customer a $25.00 gift card.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]3.
 
Sincerely,
 
Jessica H.
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On May 16, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2012 DODGE AVENGER. Included you will find the Simple...

Interest Retail Installment Contract for your reference.

At the time of sale, our customer purchased the following optional products:

? DriveCare Powertrain Protection

? GAP coverage

? SkyLink Service

Included you will find the optional product disclosure for your reference.

On June 3, 2014, we reached out to our customer to address her concerns. Our customer explained she was not made aware the Skylink Service was optional and increased the price of the loan. Our customer explained she did not want the product and would not have purchased it had she known it was optional. Our customer requested to cancel the product. We informed her the cancellation can be processed but the product is non-refundable.

At this time, we have reached an amicable resolution with our customer. We have agreed to refund the full cost of the Skylink Service.

As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to our customer.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns.

On March 21, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when he purchased a 2008 [redacted]. Included you will...

find the Simple Interest Retail Installment Contract for your reference.

The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.

On August 6, 2014, DriveTime contacted our customer and came to an amicable resolution. As a goodwill gesture, we have applied a $25 credit to our customers’ account to assist with the $15 insufficient funds fee assessed on the DriveTime account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. 

On May 6, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when he purchased a 2012 Toyota Yaris. Included you will...

find the Simple Interest Retail Installment Contract for your reference.  

On July 14, DriveTime obtained an additional temporary tag to provide to our customer. 

On July 15, we informed our customer the title issues should be resolved no later than July 18, 2014, and he will be required to sign the title in order to register the vehicle.  We informed our customer, if there are any late fees or penalties for registration or personalized plates due to the title issue; we would cover that additional cost as a goodwill gesture. We encouraged our customer to submit receipts if he inquires additional fees for possible assistance. 

As a goodwill gesture, DriveTime has applied a $50 credit to our customer’s principal balance. 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].  

Sincerely,  

DriveTime 

Customer Relations

On August 23, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2007 Dodge Dakota. Our customer elected to purchase a 3 year/36,000 mile Vehicle Service Contract, administered by [redacted]. Included you will find the Simple Interest...

Retail Installment Contract and the Vehicle Service Contract for your reference.On October 13, 2014, we contacted our customer and came to an amicable resolution. [redacted] has made the exception to cover the rack and pinion replacement. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is Drive Time's 2nd attempt to close out my case without resolution. First I received a certified letter in the mail which stated if I didn't contact them by the next following day they would close out my case as resolved without any contact with me. So I did contact them by phone and spoke to [redacted] who wanted me to take the vehicle to another repair shop. I explained to [redacted] that I just got my vehicle out of a repair shop. Sent her copies of 4 different receipts which I had the car repaired. Then was told take it to another shop for a diagnostics. Not sure why since the car was just repaired and the issue has nothing to do with the engine. I have attempted to contact [redacted] for an entire week and left her messages and still have not received a callback from her. Only to recieve this email from Revdex.com stated she is again trying to close my case without resolution. Absolutely Unacceptable. 

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address Ms. [redacted] concerns. On October 15, 2014, Ms. [redacted] entered into a Simple Interest Retail Installment Contract when she purchased a 2009 Dodge Avenger. Included you will find the Simple Interest...

Retail Installment Contract and the Vehicle Service Contract for your reference.On December 8, 2014, our customer contacted the warranty provider, [redacted], regarding concerns with her vehicle’s operation. [redacted] offered to assist with towing the vehicle to a repair facility. At this time Ms. [redacted] inquired about rental assistance, she was advised a claim would have to be on file first. On December 9, 2014, the repair facility determined that a mounting bracket for the alternator was broken, which was covered by the warranty. [redacted] advised they could offer rental reimbursement during the time the vehicle was under repair. Ms. [redacted] contacted us and inquired about direct bill rental assistance. As rental assistance was already offered by [redacted], we denied her request. On December 10, 2014, our customer contacted us in regards to the time required for the repairs to be completed. As a courtesy, we offered to waive her past due balance of $100.50. On December 12, 2014, our customer contacted us to express her concerns regarding the repairs and the level of customer service in regards to the issue. We offered to provide her with a direct bill rental until the repairs were complete and offered to credit $50.00 to her account. At this time, we have reached an amicable resolution with Ms. [redacted]. DriveTime has agreed to credit Ms. [redacted] account in the amount of $150.50. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did contact Drive Time Customer Relations on 02/13/2015 and was informed by the representative was not in and would need to call back.  I called back 02/18/2015 and finally talked to [redacted] and stated the credit bureaus will be notified the first week in March 2015 that reporting will resume.  I asked [redacted] when did the issue occur to wipe out all reporting to credit bureaus?  [redacted] claims it was 10/2014 that all reporting was taken off credit reports.  There was no type of notifications sent out by mail or email to inform of Drive Time updating enhancement system.  [redacted] stated Drive Time was not aware would take so long to correct enhancement system and she does not know why notifications were not sent out to Drive Time customers about not being reported.  I did not find out until I went to a dealership 01/2015 and only then I placed the call to Drive Time.  Drive Time can now afford commercials, but Drive Time cannot send out a simple notification to inform of nothing being reported to the credit bureaus.  As of today my FICA Score is the same as when my car was purchased and Drive Time failed to notify me as to why they experienced system malfunction.  We all know that when applying for credit it goes on your credit report and therefore when I applied at the Honda dealership 11/2014 and the Kia dealership 01/2015 I was told would need co-signer because FICA not in good standing and Drive Time not reporting.  Between 10/2014 to present time no notifications were sent.  Drive Time failed to inform their customer's of any type of system issue and to offer a $25.00 credit is an insult to me.  This situation has not been resolved and I guess my next step is to obtain a lawyer due to Drive Time FAILURE to notify of credit reporting issue.  Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. We originally anticipated our system enhancements for credit reporting would be completed no later than the end of February; however, there were some issues that arose that had to be addressed, pushing that timeframe out to April. We apologize for any confusion or inconvenience this may have caused. Since it takes 30 to 60 days for the bureaus to reflect any updates, DriveTime is still unable to accommodate our customer’s requests for us to expedite the process of reinstating his credit reporting and pay for his credit report checking fees. On April 2, 2015, our customer was informed about the delays that occurred with respects to updating our system enhancements. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 11, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2011...

Chevrolet Impala. Included you will find the Closed End Motor Vehicle Lease Contract for your reference. On May 3, 2015, our customer contacted DriveTime and stated she was having issues making a payment through our third party vendor, Western Union, because of a miscommunication with her bank account number. On May 11, 2015, DriveTime informed our customer of alternative methods to make payments to her account to avoid any negative impacts. In addition, the bank account number was corrected to reflect properly in Western Union’s system. On May 18, 2015, DriveTime informed our customer that her account was 16 days past due for the amount of $596.08. We also informed our customer that DriveTime has a zero day grace period policy and her vehicle was eligible for recovery. Please refer to page 3 of the Cancel Anytime Lease, section 11 Default, Repossession, and Other Remedies. “You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…” On May 21, 2015, our customer made a partial payment towards the past due balance. DriveTime then made an exception to set up a payment arrangement for the remaining balance to avoid recovery of the vehicle. At this time, our customer has brought her account current and all payment issues have been resolved.  We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

January 13, 2016

justify;">
Revdex.com

Re: Complaint # [redacted]

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
On November 20, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Chevrolet Impala. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.
On January 4, 2016, an in-network repair facility updated a claim with [redacted] for the repair of a transmission overhaul. [redacted] approved the cost of this repair under the Vehicle Service Contract for a total of $2,674.90. 
On January 7, 2016, DriveTime contacted our customer to reach an amicable resolution. DriveTime approved for our customer to terminate her current Simple Interest Retail Installment Contract and enter into a new Simple Interest Retail Installment Contract because of the difficulties she had been experiencing. In addition, our customer was presented the offer to rescind her Simple Interest Retail Installment Contract and DriveTime would refund her full down payment of $600.00. 
On January 8, 2016, our customer returned the vehicle to a DriveTime dealership to rescind the Simple Interest Retail Installment Contract, at that time:
Our customer agreed to: 
Release the Vehicle to DriveTime possession
DriveTime agreed to:

Rescind the Simple Interest Retail Installment Contract
Delete trade lines from all three credit reporting agencies
Refund full down payment of $600.00 to our customer
We apologize for any inconvenience or confusion this matter may have caused.
Sincerely,

DriveTime Customer Relations

On January 18, 2016, at 21 days past due, DriveTime exercised their contractual right to secure the vehicle and...

assigned the vehicle to be recovered due to non-payment. Later that day, the vehicle was recovered. Our customer contacted DriveTime and was informed that her delinquency balance of $329.11, recovery fees of $300.00, and a recovery agent fee of $125.00 would need to be paid in order to reinstate her lease. That same day, a payment of $629.11 was made toward our customer’s account, bringing it current. DriveTime authorized the release of the vehicle, and a side note was created for the $300.00 recovery fee. However, the funds were not immediately applied to this side note. On January 25, 2016, our customer’s regular periodic payment of $193.07 came due. That same day, she made an online payment of $81.51. As our customer’s recovery fee payment had not yet been manually applied to the side note, her payment of $81.51 was distributed to the $300.00 recovery fee balance, leaving our customer with a remaining side note balance of $218.49.
On January 28, 2016, DriveTime manually reallocated the $629.11 our customer paid to reinstate her lease. $218.49 was applied toward the remaining recovery fee balance, and $410.62 was applied toward our customer’s payments. This paid off our customer’s side note and left her with a remaining past due balance of $111.96.
We recognize this process has caused our customer legitimate confusion. Given that, DriveTime has applied a goodwill credit of $139.81 toward her payments, bringing her account current.

Yes , I remembered signing this document . But with the intention I did not have other engine issues in conjunction of the uncovered spark plugs . They have been not forthright in their intentions of selling preowned vehicles .I am still gathering tickets from the auto repair shop to send them...

. 
 I did not expect to have major issues beginning one month after purchase and ongoing . I am highly disappointed in their actions . I regret the day I have done business with them . which is a consumer issue .  So no I need assistance from the Revdex.com on this matter .

July 29, 2016

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Jasmine Hill
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Case #[redacted]
 
 
Dear Ms. Hill,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
If potential customers are interested in purchasing a vehicle with DriveTime, we encourage them visit our nearest lot for further assistance. DriveTime Sales Advisors have the ability to review available inventory, financing options and the numerous products and programs DriveTime offers with our customers.
 
Alternatively, our customers can visit [redacted] and review additional inventory options across every DriveTime dealership. If our customers are interested in a vehicle at a different location, DriveTime may be able to make an exception and have the vehicle transported to a local dealership. Regrettably, this is not always an option and we are unable to accommodate our customer’s request.
 
Our goal is to successfully finance our customers into a vehicle that best suits their needs. We encourage our customers to research all aspects of the vehicle they are interested in to ensure that they are satisfied with all aspects of the sale, prior to signing a contract. While our customers take time to review their potential purchase, DriveTime will not pursue selling the vehicle, or transporting the vehicle, that they are interested in to a different party.
 
On July 25, 2016, DriveTime contacted our potential customer to address his concerns. We advised him of the aforementioned information and inquired if he was still interested in financing a vehicle with us. He indicated that he was with a third party who was interested in purchasing a vehicle with DriveTime, however, they were no longer interested.
 
 
Continued... (Full version provided to the Revdex.com)

On August 4, 2016, an in-network repair facility initiated a claim with Aeverex for the transmission replacement, transmission fluid, transmission cooler, and transmission diagnostic fee. Due to the high cost claim Aeverex forwarded the estimate to DriveTime for further review.On August 8, 2016, DriveTime, after review, approved all the repairs listed above.On August 10, 2016, our customer contacted DriveTime for additional rental assistance. We offered a direct bill rental at $25.99 per day until the transmission replacement is completed. She informed us that she would not be able to take advantage of our offer. We offered rental reimbursement, at $25.99 per day, from August 4, 2016 until August 19, 2016 when the repair are expected to be completed.She had informed us that she was supposed to receive reimbursement for the cost of her towing bills and rental for her prior lease vehicle. We advised that we credited her prior lease account $544.65 for the time the prior vehicle was being repaired.On August 23, 2016, our customer contacted DriveTime seeking an update on her rental reimbursement and potential towing reimbursement. She informed us that the repairs would be completed within the next two days. We offered to extend the rental reimbursement to the day the repairs are completed. We advised her to send in her rental receipts to confirm how much of a credit she will be receiving. In regards to the towing receipts, we informed her to send those in and we will review for possible exceptions.On August 25, 2016, our customer contacted DriveTime about the $100 deductible for the approved transmission repairs. We advised that we would waive the $100 deductible as an exception.On August 29, 2016, we received and reviewed the rental receipts our customer sent in. We offered 20 days of rental reimbursement totaling $519.80. We applied this credit towards the past due balance of $1071.51.On August 30, 2016, our customer contacted DriveTime in reference to the rental reimbursement credit. She informed us that she was under the impression there will be a check cut and given to her as rental reimbursement. We advised her that because she has not made a payment towards her lease vehicle, we applied the reimbursement as a credit towards the past due balance. We presented the option to bring back the vehicle and we would waive the remaining past due balance of $551.71. Our customer declined our offer.At this time, DriveTime has not been able to make contact with our customer. We are currently offering to take the vehicle back, waive the past due balance on the account,and refund her $800 down payment. DriveTime will continue our attempts to reach our customer in order to provide our offer of resolution .DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
Sincerely,
Carlos S.
Customer Relations

[redacted]  [redacted]

I Spoke with Carlos in Customer Relations on Monday October 10 from [redacted] fromaly...

known as Drive Time is giing to consider my repair receipts to give me a potential refund for the repairs.  Carlos also agreed to send me a letter stating that it's been removed from my 3 credit reports and that it wouldn't show as a voluntary repo on my credit or against me. I requested additional accommodations but they wouldn't agree to giving me a new vehicle according the money I put down I paid a monthly car note as a credit. I was told by Carlos because it was reported to the 3 credit bureaus that there was nothing else that could be done. I'm agreeing only because I don't have money for an attorney but I believe I have enough documentation to win a case in court.  I will except the offer from [redacted] formally known as Drive Time. 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our potential customer’s concerns.

On February 7, 2014, our potential customer stopped by our dealership in search of a vehicle. He completed our credit application called "Get Approved Form."...

The following information is required in order to complete the application process: proof of income, proof of residence, poof of employment and a Driver’s License.

Our potential customer provided a letter from the Social Security Administration office. Our potential customer wanted to use his Social Security benefits as his source of income. The letter stated our potential customer is the beneficiary; however, his mother is the payee. The document cannot be used as income for our potential customer, as his mother is the payee.

DriveTime offered an alternative solution to place our potential customer into a vehicle by adding a co-applicant. We offered to add his mother to the loan; however, he declined.

We require our customers to insure the vehicle before leaving the dealership.

We have been in contact with our potential customer and we are unable to accommodate his request. We do not provide any internal documentation of our policies and procedures.

As a goodwill gesture, DriveTime has sent a $25.00 American Express gift card to our potential customer.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On January 11, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when he leased a...

2004 [redacted] that came with a service contract.

Included you will find the Closed End Motor Vehicle Lease Contract and the service contract for your reference.

At the time of the lease signing, our customer agreed to make 59 semi-monthly payments of $242.56 to beginning February 1, 2014.

The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.

During the week of February 3rd to 7th, we attempted to contact our customer with the information he provided at the time of leasing.

On February 10, DriveTime secured our collateral and the vehicle was recovered. On the same day, our customer contacted us, stating we wrongfully recovered his vehicle since we had inaccurate information. He also asked us to waive his recovery fees. We informed our customer we were unable to waive his recovery fees, per the Closed End Motor Vehicle Lease Contract.

Page three of the Closed End Motor Vehicle Lease Contract, section labeled, 11. Default, Repossession, and Other Remedies states:

"The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… [Additionally, we may] take (repossess) the vehicle…"

On February 11, we contacted our customer and explained the recovery fees cannot be waived. Our customer informed us he did not read the contract and he was not aware a payment was due, since the GPS starter interrupt was not working. We informed our customer he was still required to pay the recovery fees and the GPS starter interrupt may not work due to a malfunction or if the device was tampered with.

Later that day, our customer called to redeem the vehicle. Our customer paid the necessary fees to redeem the vehicle, but later cancelled his redemption after learning of storage fees charged by the recovery company.

We are unable to accommodate our customer’s request to waive the $300.00 repossession fee.

As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

February 28, 2014

Lyndsey Mullens

Revdex.com

Ph ###-###-####

Fax ###-###-####

Re: Complaint # [redacted]

Dear Ms. Mullens,

Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concerns.

On October 31, 2013, our customer entered into a retail installment contract when she purchased a 2004 Honda Pilot. I have included the retail installment contract for your reference.

At the time of sale, our customer agreed to make 149 bi-weekly payments of 213.77 and 1 final payment of 213.75, beginning on November 23, 2013. On the same day, we provided our customer with a schedule payment. Please refer to the attached document, Customer Payment Schedule.

On December 11, 2013, we contacted our customer to advise her the status of her account. At that time, the account was 4 days past due. Our customer advised her bank mailed the payment to us.

On January 08, 2014, we received the first payment of $214.00 to the account.

On January 09, 2014, the vehicle was recovered for non-payment. At that time, the account was 19 days past due. The same day, we received a payment of $419.50. Our customer also contacted us to inquire about redeeming her vehicle. We advised her we were unable to release the vehicle, due to her loss of income and the ability to maintain the loan. We advised her

we would refund her the payments we received on January 08 and 09.

On February 05, 2014, we sent our customer a reimbursement for $419.50 to the last known mailing address. On February 18, 2014, we sent our customer a reimbursement for $214.00 to the last known mailing address.

We have attempted to contact our customer; however, we have been unsuccessful.

As a goodwill gesture, DriveTime has sent a $25.00 American Express gift card to our customer.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations