DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.We have made several additional attempts to contact our customer, but have been unable to reach him. At this time, we are willing to make a one-time exception to process a frequency change to our customer’s account once the past due amount of $203.96 is paid.We encourage our customer to contact DriveTime’s Customer Relations Department at ###-###-#### in order to accept this offer.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

May 30, 2014 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On August 29 2013, our customer entered into a simple interest retail installment contract when she purchased a 2007 Dodge Caliber. The vehicle came with a 3 year/36,000 mile limited warranty, administered by [redacted]. Included you will find the retail installment contract and the limited warranty agreement for your reference. On May 6, 2014, our customer contacted [redacted] about a steering noise when turning. Our customer was referred to a repair facility for diagnosis. On May 10, 2014, a repair facility recommended repairing the sub frame due to rust. The repairs were denied as a non-covered component under the limited warranty. On May 12, 2014, we contacted our customer and came to an amicable resolution. We made an exception to cover her repairs to replace the sub frame, sway bar assembly, and rack and pinion steering gear. Additionally, we made an exception to cover her rental vehicle for seven days while the vehicle was being repaired. On May 19, 2014, our customer contacted us stating the rust on her vehicle was a safety concern. Depending on the location and climate where the vehicle was purchased, surface rust may be present. Surface rust is not detrimental or hazardous to the vehicle. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

[redacted]  [redacted]

I Spoke with Carlos in Customer Relations on Monday October 10 from [redacted] fromaly...

known as Drive Time is giing to consider my repair receipts to give me a potential refund for the repairs.  Carlos also agreed to send me a letter stating that it's been removed from my 3 credit reports and that it wouldn't show as a voluntary repo on my credit or against me. I requested additional accommodations but they wouldn't agree to giving me a new vehicle according the money I put down I paid a monthly car note as a credit. I was told by Carlos because it was reported to the 3 credit bureaus that there was nothing else that could be done. I'm agreeing only because I don't have money for an attorney but I believe I have enough documentation to win a case in court.  I will except the offer from [redacted] formally known as Drive Time. 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

August 31, 2015 Better BusinessBureauPh. [redacted]

[redacted]Fax [redacted]

[redacted]   Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing thismatter to our attention. We...

appreciate the opportunity to address ourcustomer’s concerns. On March 6,2015, our customer entered into a Closed End Motor Vehicle Lease Contract withDriveTime when he leased a 2006 [redacted] G6. The Closed End Motor Vehicle Lease Contracthas been attached for your review. At time of sale,our customer traded in a 2000 [redacted] L Series to DriveTime; the funds from thistrade-in were applied toward the amount due at signing when entering the lease. On April 30,2015, DriveTime submitted a Release of Liability to the [redacted] Departmentof Motor Vehicles (DMV). This document serves as proof that our customer is nolonger in possession of his former vehicle, nor is he liable for that vehicleany longer. We have attached a copy of the Release of Liability for yourreview. On August 26, 2015,our customer contacted DriveTime regarding fines he had received on the vehiclehe traded in at the time of lease. DriveTime resubmitted the Release of Liabilityto the [redacted] DMV to ensure they had the correct information on file. On August 28, 2015,DriveTime contacted our customer to advise him that the Release of Liabilityhad been resubmitted. We provided our customer with a copy of this document to useas evidence to dispute the fines he has received. At this time,our customer should be able to provide the [redacted] DMV with the Release ofLiability and have the accrued tickets removed from his record. We apologizefor any confusion or inconvenience this matter may have caused. As a goodwillgesture, DriveTime has applied a $25.00 credit toward our customer’s payments. DriveTime thanksthe Revdex.com for their ongoing support. Should you have anyquestions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]CustomerRelations DriveTime

On August 4, 2016, an in-network repair facility initiated a claim with Aeverex for the transmission replacement, transmission fluid, transmission cooler, and transmission diagnostic fee. Due to the high cost claim Aeverex forwarded the estimate to DriveTime for further review.On August 8, 2016, DriveTime, after review, approved all the repairs listed above.On August 10, 2016, our customer contacted DriveTime for additional rental assistance. We offered a direct bill rental at $25.99 per day until the transmission replacement is completed. She informed us that she would not be able to take advantage of our offer. We offered rental reimbursement, at $25.99 per day, from August 4, 2016 until August 19, 2016 when the repair are expected to be completed.She had informed us that she was supposed to receive reimbursement for the cost of her towing bills and rental for her prior lease vehicle. We advised that we credited her prior lease account $544.65 for the time the prior vehicle was being repaired.On August 23, 2016, our customer contacted DriveTime seeking an update on her rental reimbursement and potential towing reimbursement. She informed us that the repairs would be completed within the next two days. We offered to extend the rental reimbursement to the day the repairs are completed. We advised her to send in her rental receipts to confirm how much of a credit she will be receiving. In regards to the towing receipts, we informed her to send those in and we will review for possible exceptions.On August 25, 2016, our customer contacted DriveTime about the $100 deductible for the approved transmission repairs. We advised that we would waive the $100 deductible as an exception.On August 29, 2016, we received and reviewed the rental receipts our customer sent in. We offered 20 days of rental reimbursement totaling $519.80. We applied this credit towards the past due balance of $1071.51.On August 30, 2016, our customer contacted DriveTime in reference to the rental reimbursement credit. She informed us that she was under the impression there will be a check cut and given to her as rental reimbursement. We advised her that because she has not made a payment towards her lease vehicle, we applied the reimbursement as a credit towards the past due balance. We presented the option to bring back the vehicle and we would waive the remaining past due balance of $551.71. Our customer declined our offer.At this time, DriveTime has not been able to make contact with our customer. We are currently offering to take the vehicle back, waive the past due balance on the account,and refund her $800 down payment. DriveTime will continue our attempts to reach our customer in order to provide our offer of resolution .DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
Sincerely,
Carlos S.
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 6, 2012, our customer entered into a retail installment contract when he purchased a 2006 Dodge Stratus. The vehicle came with a 3 year/36,000 mile limited...

warranty. Included you will find the retail installment contract and the limited warranty agreement for your reference.On April 14, the repair facility recommended an engine replacement. The claim was approved under the limited warranty.On April 18, our customer contacted us stating the engine repair would take approximately two weeks to repair. He also stated he did not have funds for a rental vehicle. We made an exception and setup a direct bill rental for our customer.On April 22, we spoke with our customer and attempted to come to an amicable resolution. We offered the following resolution:DriveTime agrees to:Waive deficiency balance of $6,576.16Delete trade line from all three (3) major Credit Bureau reporting agenciesIn exchange, Customer agrees to:- Release possession of vehicle to DriveTimeOur customer will be required to sign a Full Settlement and Release of Claims if he chooses to take advantage of this offer. This settlement offer is good until April 28, 2014.On April 22, our customer contacted us and declined our offer. Our customer informed us; once the engine replacement is complete, he will have his mechanic preform a full inspection of the vehicle.As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.                      DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. 

On May 6, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when he purchased a 2012 Toyota Yaris. Included you will...

find the Simple Interest Retail Installment Contract for your reference.  

On July 14, DriveTime obtained an additional temporary tag to provide to our customer. 

On July 15, we informed our customer the title issues should be resolved no later than July 18, 2014, and he will be required to sign the title in order to register the vehicle.  We informed our customer, if there are any late fees or penalties for registration or personalized plates due to the title issue; we would cover that additional cost as a goodwill gesture. We encouraged our customer to submit receipts if he inquires additional fees for possible assistance. 

As a goodwill gesture, DriveTime has applied a $50 credit to our customer’s principal balance. 

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].  

Sincerely,  

DriveTime 

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 5, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 BMW 5 Series. Our customer’s vehicle...

came with a 30 day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, also administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty Agreement, and Vehicle Service Contract for your reference. On March 11, 2015, our customer contacted Aeverex and expressed concerns about a loud noise coming from the vehicle when turning. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility. On March 12, 2015, a repair facility filed a claim with Aeverex for the struts, brake pads, and rotors. Aeverex requested a third-party inspector be sent to the repair facility to verify and document the failures on these parts. On March 13, 2015, the third-party inspector contacted Aeverex and advised there were no failures or abnormalities demonstrated with the struts, brake pads, and rotors at this time. Aeverex approved the diagnostic fee under the terms of the DriveCare Limited Warranty, but all repairs were denied due to no documented failures. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On the “Customer Delivery Checklist” under Important Reminder, it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”Additionally, on the “Customer Delivery Checklist” under Maintenance Items, it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”At the time of sale, our customer signed and dated the “Customer Delivery Checklist.” Attached you will the Customer Delivery Checklist for your review.We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 3, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####.At this time, we are unable to accommodate our customer’s request to replace the brake pads and struts on the vehicle. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. We originally anticipated our system enhancements for credit reporting would be completed no later than the end of February; however, there were some issues that arose that had to be addressed, pushing that timeframe out to April. We apologize for any confusion or inconvenience this may have caused. Since it takes 30 to 60 days for the bureaus to reflect any updates, DriveTime is still unable to accommodate our customer’s requests for us to expedite the process of reinstating his credit reporting and pay for his credit report checking fees. On April 2, 2015, our customer was informed about the delays that occurred with respects to updating our system enhancements. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. On March 11, 2015, our customer contacted Aeverex and expressed concerns about a loud noise coming from the vehicle when turning. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility. On March 12, 2015, a repair facility filed a claim with Aeverex for the struts, brake pads, and rotors. Aeverex requested a third-party inspector be sent to the repair facility to verify and document the failures on these parts. On March 13, 2015, the third-party inspector contacted Aeverex and advised there were no failures or abnormalities demonstrated with the struts, brake pads, and rotors at this time. Aeverex approved the diagnostic fee under the terms of the DriveCare Limited Warranty, but all repairs were denied due to no documented failures. Attached is the inspection report for your review. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On the “Customer Delivery Checklist” under Important Reminder, it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”Additionally, on the “Customer Delivery Checklist” under Maintenance Items, it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On April 8, 2015, we spoke with our customer and attempted to address her concerns. We advised our customer that due to a lack of documented mechanical failures, we were unable to approve the repairs on her vehicle. However, we offered our customer payment deferments should she choose to pay out of pocket for these preventative maintenance items.Without any new information, DriveTime is still unable to accommodate our customer’s request for DriveTime to replace the brake pads and struts on the vehicle. If our customer is having further mechanical issues with her vehicle, we encourage her to contact Aeverex at ###-###-####.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns.

On March 21, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when he purchased a 2008 [redacted]. Included you will...

find the Simple Interest Retail Installment Contract for your reference.

The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.

On August 6, 2014, DriveTime contacted our customer and came to an amicable resolution. As a goodwill gesture, we have applied a $25 credit to our customers’ account to assist with the $15 insufficient funds fee assessed on the DriveTime account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They are giving you lies.  I gave them all my contact information and I also e-mailed them with all the problems.  They told me they could not respond to e-mails even though they have been sending them to me.  If this shows up on my credit I am going to put a lawsuit against them for more than we owe.  Someone needs to help me or I am going to my attorney

Regards,

July 29, 2016

justify;"> 
Jasmine Hill
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Case #[redacted]
 
 
Dear Ms. Hill,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
If potential customers are interested in purchasing a vehicle with DriveTime, we encourage them visit our nearest lot for further assistance. DriveTime Sales Advisors have the ability to review available inventory, financing options and the numerous products and programs DriveTime offers with our customers.
 
Alternatively, our customers can visit [redacted] and review additional inventory options across every DriveTime dealership. If our customers are interested in a vehicle at a different location, DriveTime may be able to make an exception and have the vehicle transported to a local dealership. Regrettably, this is not always an option and we are unable to accommodate our customer’s request.
 
Our goal is to successfully finance our customers into a vehicle that best suits their needs. We encourage our customers to research all aspects of the vehicle they are interested in to ensure that they are satisfied with all aspects of the sale, prior to signing a contract. While our customers take time to review their potential purchase, DriveTime will not pursue selling the vehicle, or transporting the vehicle, that they are interested in to a different party.
 
On July 25, 2016, DriveTime contacted our potential customer to address his concerns. We advised him of the aforementioned information and inquired if he was still interested in financing a vehicle with us. He indicated that he was with a third party who was interested in purchasing a vehicle with DriveTime, however, they were no longer interested.
 
 
Continued... (Full version provided to the Revdex.com)

Yes , I remembered signing this document . But with the intention I did not have other engine issues in conjunction of the uncovered spark plugs . They have been not forthright in their intentions of selling preowned vehicles .I am still gathering tickets from the auto repair shop to send them...

. 
 I did not expect to have major issues beginning one month after purchase and ongoing . I am highly disappointed in their actions . I regret the day I have done business with them . which is a consumer issue .  So no I need assistance from the Revdex.com on this matter .

October 13, 2016

serif;">  Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]      To Who It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 6, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2006 Nissan Sentra. While DriveTime originated the Lease and is the Lessor, Bridgecrest Credit Company is the servicer for the Lease. The vehicle came with a Driver’s Seat Limited Warranty, administered by Aeverex. On September 29, 2016, our customer contacted Bridgecrest to report that her vehicle was in a total loss accident on September 27, 2016 and to provide insurance information. On this same day, our customer contacted DriveTime to express her frustration that the vehicle’s blue book value was significantly less than the lease price, and that there was an airbag related recall on the vehicle in May of 2015 that she was not notified of. Recalls are administered by the vehicle manufacturers and their franchisees.  We are not allowed to do any recall work and in some cases may not receive manufacturer notices.  As a listed lessee, the manufacturer should have sent a notice to our customer.  In addition, we also clarify in our customer’s warranty contract that the warranty provides no benefits or coverage towards any cost or other benefit that the Original Equipment Manufacturer (OEM) has responsibility for, including public recalls or factory service bulletins.  
(Please see attached for full response)

Concern: ·         Our customer states he has had mechanical issues with the vehicle throughout the life of...

his loan ·         Our customer states DT held off on repairing the vehicle until the limited warranty expired ·         Our customer states the current engine failure was caused by a lack of maintenance on the vehicle before he purchased it Desired Resolution: ·         After review of our customer’s estimate, DriveTime has offered a 25/75 split, in which we would pay 25% of the repair costs, and our customer would be responsible for the remaining 75% ·         We offered our customer six payment deferments, should he pay for his portion of the repairs ·         Our customer declined this assistance and advised he would continue to pursue the matter

On January 18, 2016, at 21 days past due, DriveTime exercised their contractual right to secure the vehicle and...

assigned the vehicle to be recovered due to non-payment. Later that day, the vehicle was recovered. Our customer contacted DriveTime and was informed that her delinquency balance of $329.11, recovery fees of $300.00, and a recovery agent fee of $125.00 would need to be paid in order to reinstate her lease. That same day, a payment of $629.11 was made toward our customer’s account, bringing it current. DriveTime authorized the release of the vehicle, and a side note was created for the $300.00 recovery fee. However, the funds were not immediately applied to this side note. On January 25, 2016, our customer’s regular periodic payment of $193.07 came due. That same day, she made an online payment of $81.51. As our customer’s recovery fee payment had not yet been manually applied to the side note, her payment of $81.51 was distributed to the $300.00 recovery fee balance, leaving our customer with a remaining side note balance of $218.49.
On January 28, 2016, DriveTime manually reallocated the $629.11 our customer paid to reinstate her lease. $218.49 was applied toward the remaining recovery fee balance, and $410.62 was applied toward our customer’s payments. This paid off our customer’s side note and left her with a remaining past due balance of $111.96.
We recognize this process has caused our customer legitimate confusion. Given that, DriveTime has applied a goodwill credit of $139.81 toward her payments, bringing her account current.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did contact Drive Time Customer Relations on 02/13/2015 and was informed by the representative was not in and would need to call back.  I called back 02/18/2015 and finally talked to [redacted] and stated the credit bureaus will be notified the first week in March 2015 that reporting will resume.  I asked [redacted] when did the issue occur to wipe out all reporting to credit bureaus?  [redacted] claims it was 10/2014 that all reporting was taken off credit reports.  There was no type of notifications sent out by mail or email to inform of Drive Time updating enhancement system.  [redacted] stated Drive Time was not aware would take so long to correct enhancement system and she does not know why notifications were not sent out to Drive Time customers about not being reported.  I did not find out until I went to a dealership 01/2015 and only then I placed the call to Drive Time.  Drive Time can now afford commercials, but Drive Time cannot send out a simple notification to inform of nothing being reported to the credit bureaus.  As of today my FICA Score is the same as when my car was purchased and Drive Time failed to notify me as to why they experienced system malfunction.  We all know that when applying for credit it goes on your credit report and therefore when I applied at the Honda dealership 11/2014 and the Kia dealership 01/2015 I was told would need co-signer because FICA not in good standing and Drive Time not reporting.  Between 10/2014 to present time no notifications were sent.  Drive Time failed to inform their customer's of any type of system issue and to offer a $25.00 credit is an insult to me.  This situation has not been resolved and I guess my next step is to obtain a lawyer due to Drive Time FAILURE to notify of credit reporting issue.  Regards,[redacted]

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 15, 2015, our customer entered into a Simple Interest Retail Installment Contract with...

DriveTime when she purchased a 2010 Chevrolet Malibu with 91,820 miles. Our customer purchased a 5 year/50,000 miles Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference. DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review all documents.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." Attached you will the Customer Delivery Checklist for your review DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review. A timeline of our customer’s repair history as follows: ? On June 4, 2015, a repair facility contacted Aeverex and recommended to repair the front and back rotors and brakes at 94,554 miles for noise concerns. The repairs were not covered components under the vehicle service contract. ? On June 30, 2015, the same repair facility contacted Aeverex and recommended to repair the front and back rotors and brakes at 96,866 miles for noise concerns. The repairs were not covered components under the vehicle service contract. On July 2, 2015, we informed our customer we are unable to assist with the brake and rotors repairs since they are maintenance repairs. We advised our customer she has driven 5,046 miles since purchase. DriveTime has attempted to reach our customer via phone to review her concerns and located an account, but have been unsuccessful. We mailed a certified letter to our customer to contact DriveTime to resolve her concerns. We encourage our customer to contact us at ###-###-#### with any questions or concerns. As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On May 16, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2012 DODGE AVENGER. Included you will find the Simple...

Interest Retail Installment Contract for your reference.

At the time of sale, our customer purchased the following optional products:

? DriveCare Powertrain Protection

? GAP coverage

? SkyLink Service

Included you will find the optional product disclosure for your reference.

On June 3, 2014, we reached out to our customer to address her concerns. Our customer explained she was not made aware the Skylink Service was optional and increased the price of the loan. Our customer explained she did not want the product and would not have purchased it had she known it was optional. Our customer requested to cancel the product. We informed her the cancellation can be processed but the product is non-refundable.

At this time, we have reached an amicable resolution with our customer. We have agreed to refund the full cost of the Skylink Service.

As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to our customer.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations