DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am filing another complaint about Drivetime.I complained about the repairs I had to do on my vehicle costing me $567.00 and another $140 for issues that should not have been done on a 5 year old vehicle. and I was directed to an [redacted] in Customer Relations at drivetime. He seemed nice and acted as if he wanted to help me solved the problem of the repairs. He had me to fax in the receipts and he would work on getting credits applied for the repairs. After a week went by, [redacted] had not called back. So I called him. Did not think much about it at first but 2nd and 3rd day went by, [redacted] had not called back and that was thru this weekend. Now, here today it is Tuesady night and [redacted] has not called me. I demanded to speak to a [redacted] today, who said he was trying to reach me. No one has ringed my phone. I am so upset with Drivetime. This [redacted] man, said I had to make 3 payments totaling $545.00 for him to credit to get a $263.00 credit to my account...REALLY??!!!! What is this!!!! My repairs came out to well over $700 and they wanna give me a $263 credit but I gotta pay $545 and then another $181 that is due the following day. I need some resolution by someone who can help me with my account. [redacted] has not called me back and I have left him numerous messages !

Can I get my credit of $567 for ball and joint and $140 for the muffler system replacemt.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 15, 2013, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2007 Jaguar X-Type. Our customer also purchased a 3...

year/36,000 mile DriveCare Limited Warranty administered by Aeverex. Included you will find the Simple Interest Retail Installment Contract and the DriveCare Limited Warranty agreement for your reference.On April 29, 2014, our customer contacted Aeverex regarding issues with the vehicle overheating and the check engine light coming on.On April 30, 2014, our customer had the vehicle towed to repair facility to have the vehicle diagnosed. The repair facility contacted Aeverex recommending the replacement of the coolant recovery tank and upper coolant hose.  The repairs were denied as non-covered components under the limited warranty. Our customer authorized and paid for the failed components.On May 9, 2014, our customer contacted Aeverex stating the repair facility had advised her the vehicle was in need of a new motor.On May 10, 2014, the repair facility contacted Aeverex stating the vehicle is overheating and may need a new head gasket. Aeverex sent a third party inspector to assess the engine repairs needed.On May 12, 2014, the third party inspector concluded the failure to the head gasket and engine was caused by internal engine damage due to the vehicle overheating.On May 16, 2014, we contacted our customer and came to an amicable resolution. DriveTime has agreed to split the cost of repairs with our customer. DriveTime will also provide a two (2)-payment deferment to assist with obtaining the funds needed for repairs.As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance.                      DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On September 9, 2014, we contacted our customer in attempt to come to an amicable resolution. During this conversation, our customer informed us there is no amicable resolution that can be met.

In an effort to promote a positive experience going forward, DriveTime has applied a one (1) payment credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

[redacted].

DriveTime

Customer Relations

October 28, 2014
[redacted]
Revdex.com

Re: Complaint # [redacted]
Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We...

appreciate the opportunity to address our customer’s concerns. On August 11, 2014, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2005 [redacted]. Attached you will find the Simple Interest Retail Installment Contract for your reference.
In addition to autopay, DriveTime provides various options that our customers can utilize to make payments free of charge, such as:
? Pay by Text Message
? Pay by Bank Account (Bill Pay)
? Pay by Mail (Check/Money Order)
For a full list of payment options, please visit: [redacted]
We have made several unsuccessful attempts to contact our customer. On October 25, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact DriveTime at [redacted] to address his concerns.
As a goodwill gesture, DriveTime has credited $25 towards our customer’s next scheduled payment.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On September 11, 2014, our customer contacted us and set up two postdated payments. Each payment was for a regular, bi-weekly payment of $176.34, and these were set to draft on September 12 and 19.

On September 15, 2014, we placed a courtesy call to our customer to confirm the postdated payment for $176.34 on September 19.

On September 17, 2014, our customer contacted us stating she received a text saying that she has payment arrangement to pay $352.00 on September 19. We informed our customer that her payment arrangement on September 19 was for $176.34. Our customer set another post-dated payment for September 19 for $176.34.

On September 20, 2014, our customer contacted us stating that a double payment was taken out of her account. We informed our customer that a refund request would be submitted and to call back on Monday for a status update.

On September 23, 2014, we informed our customer the refund will take approximately 1 to 3 business days to process.

On October 4, 2014, we informed her the refund was processed on September 22 via [redacted]. On October 7, 2014, we provided her with confirmation number 2911267. We encouraged our customer to contract her financial institution and/or [redacted] to track the status of her refund.

At this time, we have accommodated our customer’s request to refund her payment of $176.34. In order to review her account for possible assistance with regards to any fees charged by her financial institution, we have requested our customer to submit a bank statement for further review.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On July 22, 2014, our customer entered into a simple interest retail installment contract when she purchased a 2008 Pontiac G5. Our customer elected to purchase a 3...

year/36,000 mile vehicle service contract. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.

DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review the following documents:

? Buyer’s Guide

? Retail Purchase Agreement

? Protection Plan Vehicle Coverage

? What you need to know about financing a vehicle with Drivetime

? Simple Interest Retail Installment Contract

Attached you will find a copy of the above referenced documents for your review.

DriveTime’s vehicle pricing is subject to several factors. Included in the total price of the vehicle are the following benefits:

? Multi-point inspection

? 3 year/36,000 mile limited warranty

? Rental reimbursement up to $25.99 per calendar day + applicable tax, on warranty-covered repairs

? Roadside assistance, up to $75 per incident

? GPS device providing anti-theft services

? GAP Coverage

At the time of purchase, our customer signed and reviewed "What you need to know about financing a vehicle with DriveTime." On page one under subtitle "Financial", it states:

"Your contract is a ‘simple interest’ contract. That means a "finance charge" (interest) is charged each day on the amount you financed with us. When you make a payment, your payment pays interest and then it pays/reduce the amount financed.

If you pay late, your contract continues to charge interest. When you make your payment late more of your payment has to go to pay the extra interest. This means less of your payment goes to pay/reduce the amount financed and it can take longer to pay off your contract with us. We strongly encourage you to make your payments on time!"

Attached you will find the "What you need to know about financing a vehicle with DriveTime" for your reference.

At the time of sale, our customer purchased a vehicle service contract. We encourage our customer to review page 3 of 9 of the "Protection Plan Vehicle Coverage" contract. Under section Covered Parts, it outlines the coverages for both the 36 month /36,000 mile coverage and the 60 month/50,000 mile coverage. Attached you will find the Vehicle Service Contract for your reference.

On September 16, 2014, we contacted our customer to address her concerns. We advised our customer we need a claim on file to review for assistance. As a goodwill gesture, DriveTime offered to cover the first hour of diagnostic time at the original equipment manufacturer.

At this time, we are unable to accommodate our customer request to cancel her contract. Any non-covered repairs can be review for possible assistance.

As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 10, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008...

Hyundai Accent. Our customer’s vehicle came with a 30 day/1500 mile DriveCare Limited Warranty. Our customer also opted to purchase a 3 year/36,000 mile Vehicle Service Contract, administered by [redacted] ([redacted]). Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty Agreement, and Vehicle Service Contract for your reference. On January 19, 2015, our customer contacted [redacted] regarding a check-engine light. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed. Later that day, the repair facility called a claim into [redacted] for the thermostat, seals and gaskets, coolant, and the diagnostic fee. [redacted] approved all repairs and fees in full under the terms of the DriveCare Limited Warranty. On February 9, 2015, our customer contacted [redacted] with concerns about the check engine light returning and issues with the vehicle shaking and stalling. [redacted] referred our customer to an in-network repair facility to have these issues diagnosed. That day, the repair facility called a claim into [redacted] for a spark plug, a coil pack, and the diagnostic fee. [redacted] approved all repairs and fees in full under the terms of the DriveCare Limited Warranty. On April 2, 2015, our customer contacted [redacted] with concerns that the vehicle was having transmission issues. Our customer asked them to pick up her vehicle and tow it to a repair facility. [redacted] advised that roadside assistance is not offered as part of the Vehicle Service Contract. However, once a customer has paid for a tow, [redacted] will reimburse the customer up to $75 per incident. On April 9, 2015, the repair facility called a claim into [redacted] for the catalytic converter. Because this repair item is not covered under the terms of the Vehicle Service Contract, [redacted] did not approve the repairs. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed a Customer Delivery Checklist, which has been included for your reference. On this document under “Important Reminder,” it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”Additionally, on the Customer Delivery Checklist under “Maintenance Items,” it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On April 13, 2015, we made an exception to approve our customer’s non-covered catalytic converter repairs through Aeverex. At this time, our customer will only be responsible for a $100 deductible.On April 16, 2015, we contacted our customer and came to an amicable resolution. We advised our customer of the above information and encouraged her to contact us with any questions or concerns at ###-###-####. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.We have made several additional attempts to contact our customer, but have been unable to reach him. At this time, we are willing to make a one-time exception to process a frequency change to our customer’s account once the past due amount of $203.96 is paid.We encourage our customer to contact DriveTime’s Customer Relations Department at ###-###-#### in order to accept this offer.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

Re: Complaint # [redacted]Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.The actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of...

service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.On March 31, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2011 Hyundai Accent. Our customer purchased a 3 year/36,000 miles vehicle service contract, administrated by [redacted]. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.On April 28, 2015, our customer called into DriveTime to inquire about cancellation of the warranty agreement as well as the Skylink GPS system for the account. At that time, DriveTime advised our customer of the cancellation process would take 10-14 business days to reflect towards the principal of the finance account.On May 13, 2015, our customer called into DriveTime inquiring why the refund has not applied to the account. DriveTime advised the process could take up to 14 business days to reflect appropriately, as this would be the 11th day.On May 17, 2015, DriveTime resolve our customer’s concerns. The GPS Skylink refund for $495.00 and Vehicle Service Contract refund for $2,895.00 was applied to our customer principal balance.As a goodwill gesture, DriveTime has mailed a $25 American Express gift card to the address our customer provided.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.Standard mail typically takes 7-14 business days to be delivered after it is sent. [redacted] may have sent a check on January 14, 2015; however DriveTime did not receive the check until February 4, 2015, fifteen business days following. The date a loan is paid off is dependent on the date the check is received.At the time of purchase, our customer signed and reviewed the "Important Things You Should Know" document. On page two, under subsection Payments it states:"Your payments are due on the due date. There is no grace period."Without any new information, DriveTime is still unable to accommodate our customer’s request to remove the late mark from her credit.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns The manner of conversations described in our customer's correspondence are not in keeping with DriveTime's set standards of...

service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. On September 7, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Jeep Patriot. Attached you will find the Simple Interest Retail Installment Contract for your reference. On September 29, 2013, our customer enrolled in Auto Pay. DriveTime’s Auto Pay option allows our customers to have their payments automatically withdrawn on specified dates in order to avoid late payments or fees. In order to cease this automatic withdrawal, DriveTime must be notified 48 hours prior to the next scheduled payment. On June 3, 2015, a $200 referral credit was applied to our customer’s account. DriveTime offers a Loyalty Program that offers a credit of $200 to be applied to our customer’s account. This credit applies towards the account after the referred customer makes their first payment on their new loan. On June 7, 2015, our customer’s regular payment of $200.48 was drafted from her account due to her enrollment in Auto Pay. On June 8, 2015, our customer contacted DriveTime’s corporate offices to ask about the payment withdrawal. Our customer informed us that a referral credit of $200 should have applied to her account to cover her payment. We informed our customer that in order for the previously applied referral credit to take place of her automatic payment, she would have needed to cancel her Auto Pay. We advised our customer that Auto Pay must be cancelled 2 days prior to scheduled payments in order to prevent the automatic withdrawal. Our customer stated she was not informed of this process and the $200.48 that was withdrawn caused her to overdraft her account by $199.48. On June 10, 2015, the payment was returned due to insufficient funds resulting from a stopped payment. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On June 15, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, so that we may come to an amicable resolution. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 03, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Buick Lucerne. Attached you will find the...

Simple Interest Retail Installment Contract for your reference. At the time of sale, our customers agreed to make 142 bi-weekly payments of $187.01 and 1 final payment of $184.76, beginning May 1, 2015. On May 15, 2015, our customer was informed her vehicle was out for recovery due to non-payment. Our customer was informed she would need to make a double payment, in full, for $374.02, to stop the recovery process.On May 18, 2015, our customer made one past due payment for $187.01. On May 20, 2015, our customer’s vehicle was recovered for default due to the delinquency balance of $192.01. Please refer to the "Simple Interest Retail Installment Contract," section labeled "Default": "You will be in default if you do not make any payment in full when such payment is due...Additionally, we may take back (repossess) the vehicle" Later that day, our customer was informed she had 24 hours to pay the past due amount of $192.01 and the recovery fee of $325.00 in order to reinstate her vehicle. Our customer was also provided with the recovery agency phone number, so she may gather her personal belongings from the vehicle, if she chooses not to reinstate her vehicle. On June 4, 2015, we contracted our customer and informed her that we would be willing to refund her one payment for $187.01 and her down payment of $700, totaling $887.01. We informed our customer we will receive the check within 3-5 business days and will reach out to her once the check is placed in the mail, to provide a tracking number. Our customer accepted our offer. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Re: Complaint #[redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 7, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract...

with DriveTime when she leased a 2004 Toyota Sequoia. The ClosedEnd Motor Vehicle Lease Contract have been attached for your review.  At the time of lease, our customers agreed to make periodic payments of $237.54 and the first payment was due on February 27, 2015, followed by 64periodic payments of $237.54 due bi-weekly.On July 3, 2015, a payment of $237.54 became due on our customer’s account.On July 15, 2015, DriveTime received payment from our customer of $150.00. This left a remaining balance of $87.54 on our customer’s account. Our customer requested for a promise-to-pay to be set up to pay the remaining balance as well as the next payment in full. DriveTime established a promise-to-pay of $325.08 to be paid on July 24, 2015 for our customer. On July 17, 2015, a payment of $237.54 became due on our customer’s account. This caused our customers account to reflect a past due balance of $325.08. On July 27, 2015, DriveTime exercised our contractual right to send this vehicle out for recovery because the promise-to-pay agreement had been brokenand the account currently reflected as 24 days past due. Please refer to the Closed End Motor Vehicle Lease Contract on page 3 under the section “Default, repossession and Other Remedies”:“The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask for it… If you are in default, after waiting any time the law requires, we may do any of the following… (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so,”On July 28, 2015, the vehicle was recovered. Our customer contacted DriveTime in regards to redeeming the vehicle. A DriveTime representative advised our customer she would be required to provideproof of current insurance on the vehicle as well as pay the past due amount of $325.08. The representative did not advise the customer of the fees associatedwith the recovery of the vehicle and any fees that may be collected from the storage facility. Our customer provided proof of insurance, paid the past due balance and a recovery fee of $300.00 to DriveTime in order to redeem the vehicle. The recovery agent also required a payment of $125.00 as a storage fee to be paid to release the vehicle. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has sent our customer a check of $425.00 to reimburse for the fees associated with the recovery. Our customer has since retrieved the vehicle and is satisfied with our amicable resolution. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at###-###-####. Sincerely, [redacted]. DriveTimeCustomer Relations

November 20, 2015RevDex.comPh.

(602) 212-2232Fax

(602) 263-0997  Re:

Complaint # [redacted]To

Whom It May Concern: Thank you for

bringing this matter to our attention. We appreciate the opportunity to address

our customer’s concerns....

On August 4, 2015,

our customer entered into a Simple Interest Retail Installment Contract with

DriveTime when she purchased a 2013 Chevrolet Malibu. Attached you will find

the Simple Interest Retail Installment Contract for your reference. When our

customer’s account becomes delinquent, DriveTime will make regular attempts to

contact our customer to cure the delinquency balance. In addition, a co-buyer

is equally responsible for the loan, so attempts to contact the co-buyer will also

ensue. When payment arrangements are made and kept, contact to cure the

delinquency balance will cease. On November 2,

2015, our customer contacted DriveTime and stated that she was unable to make

her upcoming payment. DriveTime advised our customer that we could set up

payment arrangements for her. Our customer advised she was able to make a

partial payment on November 3, 2015 for $250.00. DriveTime set up a postdated payment

for November 3, 2015 in the amount of $250.00. Our customer advised she was

able to pay the remaining balance on December 3, 2015. We advised our customer

that was too far from the current due date to set up payment arrangements and

collection calls may resume. DriveTime advised our customer to contact us at a

later date to set up further payment arrangements. Our customer understood and

the call was ended on amicable terms.On November 3,

2015, a payment of $443.88 became due on our customer’s account. Our customer

made a payment of $250.00 per the payment arrangement made on the previous day.On November 4,

2015, our customer’s account fell past due in the amount of $193.88 and has not

since been current. On November 6,

2015, DriveTime contacted our customer and advised her of the status of her

account. Our customer advised DriveTime that she could set up a payment

arrangement for $193.88 on November 11, 2015. DriveTime set up a postdated

payment in the amount of $193.88 to be drafted on November 11, 2015 for our

customer and the call was ended on amicable terms. On November 7, 2015,

our customer contacted DriveTime about having to pay for cosmetic repairs on

the vehicle. Since she had to pay for other expenses, our customer requested

that we delete her postdated payment for November 11, 2015. At that time, no additional

payment arrangements were made on the account and contact to cure the

delinquency balance would continue. On November 9,

DriveTime contacted our customer and advised her of the status of her account.

DriveTime advised our customer that her upcoming due date of December 3, 2015 was

too far away to add the past due amount to that payment. DriveTime advised our

customer that an arrangement could be set up for November 23, 2015. Our

customer advised DriveTime that she would attempt to keep that arrangement. On November 10,

2015, DriveTime contacted our customer and advised her of the status of the

account. Our customer stated that she would like to make a payment arrangement

for the past due balance on the account to be paid on December 3, 2015.

DriveTime advised our customer her next due date was too far away to set up a

payment arrangement for the past due amount on the account. We advised her that

we would continue to make attempts to set payment arrangements. Our customer

understood.On November 11,

2015, DriveTime contacted the co-buyer on the loan and advised her of the

status of the account. Our customer stated that she was unaware of the past due

balance and set up a payment arrangement for November 13, 2015. The co-buyer

was satisfied with this resolution and the call was ended on amicable terms. That same day, the

account holder contacted DriveTime to express concern about DriveTime contacting

the co-buyer and the treatment she received. DriveTime advised we would review

the calls for quality assurance. We did review the call and found the

interaction with the co-buyer was courteous, professional and informative. We made several

unsuccessful attempts to contact our customer to discuss her concerns and reach

an amicable resolution. On November 18, 2015, we sent a letter to our

customer’s address on file. The purpose of this letter is to inform our

customer of our attempts to reach out to her and address her concerns. On that same

day, our customer contacted DriveTime to address her concerns. DriveTime

advised our customer that as

a goodwill gesture, we have applied a $193.88 credit towards her past due balance

with DriveTime. Our

customer was satisfied with this resolution and the call was ended on amicable

terms. We apologize for

any confusion or inconvenience this matter may have caused. We encourage our

customer to contact our Customer Relations department at [redacted] for

further assistance. DriveTime

thanks the Revdex.com for their ongoing support. Should you have

any questions or concerns, please contact us by calling us at [redacted] Sincerely, Diana

C.DriveTime Customer

Relations

January 15, 2016

text-align: justify;">
Revdex.com

Re: Complaint # [redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. When we sell a vehicle to our customers, we provide all keys for the vehicle that were provided when we originally purchased the vehicle. DriveTime is unable to create additional keys prior to sale as this must be performed by the original equipment manufacturer.

On February 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 BMW X Series. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract, administrated by Aeverex. Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your reference.

DriveTime has made several attempts to contact our customer to reach an amicable resolution. We encourage our customer to contact our customer relations department at [redacted]

At this time, DriveTime is willing to make a one-time goodwill exception to cover the cost of the key FOB replacement at the Original Equipment Manufacturer up to $400.00 in cost. In order to take advantage of this offer, our customer must contact our customer relations department at [redacted]

As an additional good-will gesture, DriveTime applied a $25.00 credit to our customer’s principal balance.

We apologize for any inconvenience or confusion this matter may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,

DriveTime Customer Relations
Tell us why here...

Thank you for bringing this matter to our attention. We appreciate the opportunity to address the third party’s concerns.  On December 28, 2013, the third party contacted us and advised us she received a text message. The text message read, “Thank you for your recent...

DriveTime payment of $170.98. Please visit www.mydrivetime.com for full details.”On January 3, 2014, we contacted the third party and advised her we would need a bank statement showing the “unauthorized charge”.  She advised us she is disputing the transaction with her bank.At this time, we have been in contact with the third party and are working towards an amicable resolution.  As a goodwill gesture, DriveTime has sent a $25.00 [redacted] gift card. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customers concerns. On March 18, 2014, our customer contacted DriveTime stating she took her vehicle to a Toyota dealership Service Center to have the vehicle diagnosed. On March 25, 2014, a service technician from Toyota contacted DriveTime to file a claim for the sunroof track assembly. As a one-time goodwill exception, DriveTime fully approved the claim at no cost to our customer. Later that day, our customer contacted us requesting to be reimbursed $691.41 for the repairs she had previously paid for out of pocket. We declined our customer’s request for reimbursement, as the repairs were non-covered components per the limited warranty agreement. At this time, our customer has ceased all contact with DriveTime and has stated she intends to seek legal action. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,[redacted]DriveTimeCustomer Relations

May 30, 2014 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On August 29 2013, our customer entered into a simple interest retail installment contract when she purchased a 2007 Dodge Caliber. The vehicle came with a 3 year/36,000 mile limited warranty, administered by [redacted]. Included you will find the retail installment contract and the limited warranty agreement for your reference. On May 6, 2014, our customer contacted [redacted] about a steering noise when turning. Our customer was referred to a repair facility for diagnosis. On May 10, 2014, a repair facility recommended repairing the sub frame due to rust. The repairs were denied as a non-covered component under the limited warranty. On May 12, 2014, we contacted our customer and came to an amicable resolution. We made an exception to cover her repairs to replace the sub frame, sway bar assembly, and rack and pinion steering gear. Additionally, we made an exception to cover her rental vehicle for seven days while the vehicle was being repaired. On May 19, 2014, our customer contacted us stating the rust on her vehicle was a safety concern. Depending on the location and climate where the vehicle was purchased, surface rust may be present. Surface rust is not detrimental or hazardous to the vehicle. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On September 25, 2014, we contacted our customer and offered the following resolution. We offered to make an exception to cover the shifter assembly. In exchange, our customer would be required to redeem the vehicle. We would also review the brakes for a possible exception since on April 16, 2014 the brakes were at 8mm, which met safety standards and manufacturer specifications. Our customer informed us he no longer wants the vehicle.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations