DriveTime

November 20, 2015RevDex.comPh.

(602) 212-2232Fax

(602) 263-0997  Re:

Complaint # [redacted]To

Whom It May Concern: Thank you for

bringing this matter to our attention. We appreciate the opportunity to address

our customer’s concerns....

On August 4, 2015,

our customer entered into a Simple Interest Retail Installment Contract with

DriveTime when she purchased a 2013 Chevrolet Malibu. Attached you will find

the Simple Interest Retail Installment Contract for your reference. When our

customer’s account becomes delinquent, DriveTime will make regular attempts to

contact our customer to cure the delinquency balance. In addition, a co-buyer

is equally responsible for the loan, so attempts to contact the co-buyer will also

ensue. When payment arrangements are made and kept, contact to cure the

delinquency balance will cease. On November 2,

2015, our customer contacted DriveTime and stated that she was unable to make

her upcoming payment. DriveTime advised our customer that we could set up

payment arrangements for her. Our customer advised she was able to make a

partial payment on November 3, 2015 for $250.00. DriveTime set up a postdated payment

for November 3, 2015 in the amount of $250.00. Our customer advised she was

able to pay the remaining balance on December 3, 2015. We advised our customer

that was too far from the current due date to set up payment arrangements and

collection calls may resume. DriveTime advised our customer to contact us at a

later date to set up further payment arrangements. Our customer understood and

the call was ended on amicable terms.On November 3,

2015, a payment of $443.88 became due on our customer’s account. Our customer

made a payment of $250.00 per the payment arrangement made on the previous day.On November 4,

2015, our customer’s account fell past due in the amount of $193.88 and has not

since been current. On November 6,

2015, DriveTime contacted our customer and advised her of the status of her

account. Our customer advised DriveTime that she could set up a payment

arrangement for $193.88 on November 11, 2015. DriveTime set up a postdated

payment in the amount of $193.88 to be drafted on November 11, 2015 for our

customer and the call was ended on amicable terms. On November 7, 2015,

our customer contacted DriveTime about having to pay for cosmetic repairs on

the vehicle. Since she had to pay for other expenses, our customer requested

that we delete her postdated payment for November 11, 2015. At that time, no additional

payment arrangements were made on the account and contact to cure the

delinquency balance would continue. On November 9,

DriveTime contacted our customer and advised her of the status of her account.

DriveTime advised our customer that her upcoming due date of December 3, 2015 was

too far away to add the past due amount to that payment. DriveTime advised our

customer that an arrangement could be set up for November 23, 2015. Our

customer advised DriveTime that she would attempt to keep that arrangement. On November 10,

2015, DriveTime contacted our customer and advised her of the status of the

account. Our customer stated that she would like to make a payment arrangement

for the past due balance on the account to be paid on December 3, 2015.

DriveTime advised our customer her next due date was too far away to set up a

payment arrangement for the past due amount on the account. We advised her that

we would continue to make attempts to set payment arrangements. Our customer

understood.On November 11,

2015, DriveTime contacted the co-buyer on the loan and advised her of the

status of the account. Our customer stated that she was unaware of the past due

balance and set up a payment arrangement for November 13, 2015. The co-buyer

was satisfied with this resolution and the call was ended on amicable terms. That same day, the

account holder contacted DriveTime to express concern about DriveTime contacting

the co-buyer and the treatment she received. DriveTime advised we would review

the calls for quality assurance. We did review the call and found the

interaction with the co-buyer was courteous, professional and informative. We made several

unsuccessful attempts to contact our customer to discuss her concerns and reach

an amicable resolution. On November 18, 2015, we sent a letter to our

customer’s address on file. The purpose of this letter is to inform our

customer of our attempts to reach out to her and address her concerns. On that same

day, our customer contacted DriveTime to address her concerns. DriveTime

advised our customer that as

a goodwill gesture, we have applied a $193.88 credit towards her past due balance

with DriveTime. Our

customer was satisfied with this resolution and the call was ended on amicable

terms. We apologize for

any confusion or inconvenience this matter may have caused. We encourage our

customer to contact our Customer Relations department at [redacted] for

further assistance. DriveTime

thanks the Revdex.com for their ongoing support. Should you have

any questions or concerns, please contact us by calling us at [redacted] Sincerely, Diana

C.DriveTime Customer

Relations

I totally understand that there will be wear and tear on the vehicle, that is not the problem, the problem is I have had the car less then a year and all these problems have come up and the fact that my tire almost fell off the vehicle with my young children in the car, I have also been sending email and calling DriveTime for over 6 months to ask for assistance with this and the only time they respond is when I took my problem to a public forum and then to the Revdex.com, why does it take for me to go through all this for them to finally respond, sounds like they are guilty to me, otherwise they would have responded to my very first email 6 months ago, or the one I sent 5 months ago or the one I sent 3 months ago, or maybe they could have responded to the 50 calls I made to them about the problems with the vehicle, instead I had to take my problem with the car to facebook, then to other social media sites and complaint boards and finally the Revdex.com for DriveTime to respond, this company is a sham, they should not be allowed to sell a car for $16,000 that is only worth $2,500, they should not be allowed to sell cars that are faulty like mine and the thousands of other customers that I see have complained, this company should not be allowed to do business at all. I took this car into Midas to find out what was wrong and Midas comes back with a $1,297 repair quote, when I presented that to DriveTime they said they would pay $240 of the labor and I would pay $600 for the parts, when I asked how they came up with a total bill of $840 compared to my quote at the same repair facility they went through, my cost was $1,297,

September 25, 2015 [redacted]   Re:Complaint #10816318 To Whom It May Concern:  Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 24,2010, our...

customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Chrysler 300. At the time of sale, our customer agreed to make 121 bi-weekly payments of $209.85 and one final payment of $208.27, beginning on December 11, 2010.  Attached you will find the Simple Interest Retail Installment Contract for your reference. On August 7, 2015, DriveTime contacted our customer in regard to curing the delinquency balance on her account. We provided a payoff quote of $ 268.94 which was applicable for 10 days. Our customer stated she would make the payment online. On August 14,2015, a payment of $211.00 was made by our customer. This payment did not cure the delinquency balance on the account and remained past due. On August 27,2015, our customer contacted DriveTime stating that she will be making a payment online and to update the address on the account. We informed her of the delinquency balance on the account and our customer stated she would make this payment online. On September 1, 2015, DriveTime contacted our customer in regard to curing the delinquency balance of her account as the account now reflected as 31 days past due.DriveTime provided payment options for our customer to cure the delinquency balance. Later that day apayment of $ 61.26 was received and applied to our customer’s account. This payment satisfied the remaining balance on the loan and the title for the vehicle was sent to our customer. To insure accuracy and quality, DriveTime has reviewed the calls in question. After further review,the actions described do not match our findings.  DriveTime is unable to remove the 31 day past due credit mark on our customers reporting. We are required to report accurately and are not able to falsify our reporting. On September 21, 2015, DriveTime contacted our customer to advise her of this information. We apologize for any confusion or inconvenience this matter may have caused. As a good will gesture, DriveTime has sent a $25.00 American Express gift card to our customer’s address we have on file.  DriveTime thanks the Revdex.com for their ongoing support.  Should you have any questions or concerns, please contact us by calling us at [redacted]  Sincerely,  [redacted]DriveTime Customer Relations

February 10, 2016

Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 

Re: Complaint # [redacted]

To Whom It May Concern,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
DriveTime apologizes for any delays in processing our customer’s $64.25 credit. When we spoke with our customer on January 27, 2016, she advised us that she would shortly be relocating to [redacted]. As we did not have her [redacted] address at that time we offered to apply the refund as a credit to her account. If our customer requests the refund be disbursed as a check DriveTime will do so.
On February 1, 2016, we determined that an [redacted]a title was issued for our customer on January 27, 2016. Our customer will need to submit a move request to the [redacted] DMV. They will send a request for the [redacted]a title to DriveTime and we will transfer the title to [redacted].
DriveTime apologizes for any inconvenience this has caused. We invite our customer to contact us with any questions or concerns she has.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

Sincerely,

Jeremy N.
DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 17, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2004 Hyundai Sonata. All lease vehicles come with...

a Life of Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference.A timeline of our customer’s repair history is as follows:- On March 3, 2015, a repair facility filed a claim with Aeverex, for an intake tube hose repair. The repair was approved.- On March 10, 2015, a repair facility filed a claim with Aeverex for additional repairs. It was noted that the repair facility had misdiagnosed the vehicle the first visit. Aeverex approved the repairs for the intake gasket, signal bulbs, the throttle body, and throttle body gasket.- On March 16, 2015, a repair facility filed a claim with Aeverex, for the repair of the mass air flow sensor. The repair was approved.- On April 3, 2015, a different repair facility filed a claim with Aeverex for the air system valve and the throttle position sensor. The repair for the air system valve was approved.On March 18, 2015, our customer contacted DriveTime in regards to the number of repair facility visits. DriveTime offered to credit the account one full payment, for a total of $192.85, for her inconvenience. The payment was applied to our customers account on March 20, 2015.On March 31, 2015, our customer called DriveTime regarding additional mechanical concerns. DriveTime advised our customer to visit a different repair facility for a second opinion. We waived the diagnostic and deductible fees as a customer service gesture. We also offered rental reimbursement of up to $25.99 per day while her vehicle was in theshop. Our customer declined our offer for rental assistance and inquired about returning the vehicle. We informed our customer that she had entered into a "Return Anytime Lease" and referenced page 3, section 12, subtitle Early Lease Termination which states:"You may terminate (end) this Lease early. To do so, you must return the Vehicle to us and pay us the amount due at early end…Our customer has requested DriveTime to place her in another car, at least until the repairs are completed. At this time, we are unable to accommodate this request. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On April 17, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, so that we might come to an amicable resolution.As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

DriveTime’s approval process is subject to verification of employment. DriveTime has made attempts to contact our customer’s place of employment in an attempt to verify information. Per our customer’s request, DriveTime has ceased communication to our customer’s place of employment.

DriveTime’s loan advisors utilize a myriad of resources when attempting to assist our customers with bringing their account current. The purpose of keeping in contact with our customers who have become delinquent, is to prevent them from accruing additional interest, accruing late fees, and the recovery of the vehicle. DriveTime follows the parameters set forth by the [redacted] regarding when and how frequent such calls can be made. Per the account details, DriveTime has not attempted to contact our customer outside of the designated time frame parameter.

DriveTime does not typically send email correspondence to our customers other than to inform that we cannot discuss account information via email. We advised our customer of this communication policy and requested he contact our Customer Relations department in order to assist.

Per our customer’s request, we have put a full cease and desist on our customer’s account allowing for letters and emails only. Although all collection activity via telephone will permanently cease for the duration of the Contract, our customer is still responsible for any remaining payments over the duration of the Contract. Please refer to the Simple Interest Retail Installment Contract for additional consequences related to non-payment, up to and including repossession of vehicle.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Thank you,

DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On September 9, 2014, we contacted our customer in attempt to come to an amicable resolution. During this conversation, our customer informed us there is no amicable resolution that can be met.

In an effort to promote a positive experience going forward, DriveTime has applied a one (1) payment credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

[redacted].

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customers concerns. On March 18, 2014, our customer contacted DriveTime stating she took her vehicle to a Toyota dealership Service Center to have the vehicle diagnosed. On March 25, 2014, a service technician from Toyota contacted DriveTime to file a claim for the sunroof track assembly. As a one-time goodwill exception, DriveTime fully approved the claim at no cost to our customer. Later that day, our customer contacted us requesting to be reimbursed $691.41 for the repairs she had previously paid for out of pocket. We declined our customer’s request for reimbursement, as the repairs were non-covered components per the limited warranty agreement. At this time, our customer has ceased all contact with DriveTime and has stated she intends to seek legal action. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,[redacted]DriveTimeCustomer Relations

April 22, 2015 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On January 30, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Chrysler PT Cruiser. Attached is the Simple Interest Retail Installment Contract for your reference.On April 20, 2015, we spoke with our customer and informed him the modification paperwork he submitted was received in a timely matter. We informed our customer a DriveTime error caused his modification to expire.At this time, we are in contact with our customer to complete his modification request. We apologize to our customer for any confusion or inconvenience this has caused. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance and waived the $5 late fee. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 10, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008...

Hyundai Accent. Our customer’s vehicle came with a 30 day/1500 mile DriveCare Limited Warranty. Our customer also opted to purchase a 3 year/36,000 mile Vehicle Service Contract, administered by [redacted] ([redacted]). Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty Agreement, and Vehicle Service Contract for your reference. On January 19, 2015, our customer contacted [redacted] regarding a check-engine light. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed. Later that day, the repair facility called a claim into [redacted] for the thermostat, seals and gaskets, coolant, and the diagnostic fee. [redacted] approved all repairs and fees in full under the terms of the DriveCare Limited Warranty. On February 9, 2015, our customer contacted [redacted] with concerns about the check engine light returning and issues with the vehicle shaking and stalling. [redacted] referred our customer to an in-network repair facility to have these issues diagnosed. That day, the repair facility called a claim into [redacted] for a spark plug, a coil pack, and the diagnostic fee. [redacted] approved all repairs and fees in full under the terms of the DriveCare Limited Warranty. On April 2, 2015, our customer contacted [redacted] with concerns that the vehicle was having transmission issues. Our customer asked them to pick up her vehicle and tow it to a repair facility. [redacted] advised that roadside assistance is not offered as part of the Vehicle Service Contract. However, once a customer has paid for a tow, [redacted] will reimburse the customer up to $75 per incident. On April 9, 2015, the repair facility called a claim into [redacted] for the catalytic converter. Because this repair item is not covered under the terms of the Vehicle Service Contract, [redacted] did not approve the repairs. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed a Customer Delivery Checklist, which has been included for your reference. On this document under “Important Reminder,” it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”Additionally, on the Customer Delivery Checklist under “Maintenance Items,” it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On April 13, 2015, we made an exception to approve our customer’s non-covered catalytic converter repairs through Aeverex. At this time, our customer will only be responsible for a $100 deductible.On April 16, 2015, we contacted our customer and came to an amicable resolution. We advised our customer of the above information and encouraged her to contact us with any questions or concerns at ###-###-####. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On February 5, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2006 Ford Fusion. Included you will...

find the Closed End Motor Vehicle Lease agreement for your reference.Our customer’s payment schedule is determined by the proof of income provided at the time of lease. Our customer agreed to make 30 bi-weekly payments, beginning on February 26, 2015.The term of our lease program is designed for a specific amount of time, for this reason we are unable to process any modifications through the life of the lease. DriveTime’s Closed End Motor Vehicle Lease program allows our customers to return the vehicle and cancel the lease, anytime, with no penalties or refund. On August 14, 2015, the vehicle was repossessed due to nonpayment.  On August 19, 2015, we contacted our customer and reached an amicable resolution. DriveTime has agreed to waive any repossession fees and re-contract our customer with her correct payment schedule. Our customer agrees to pay any past due balance.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On today: July 6, 2015, I received a Redemption and Reinstatement Form, dated: June 30, 2015. I have filed several Revdex.com Complaints against this company: Drive Time Automobile Company where the location that I purchased my vehicle from: Temple, Texas (about 30 miles from Waco, Texas).All documents have been submitted to Revdex.com except the mailing in question. This vehicle was picked up on: June 26, 2015 without notice. I faxed this company a letter on June 25, 2015 requesting to:(1). Remove the $495.00 amount for the GP; (2). Remove the $595.00 amount for Gap Insurance; (3).Extended Warranty adjustment has not been completely deducted from my loan from this company and(4). My loan balance is higher today than the price of the vehicle when I purchased it in January 2, 2015.(1). To be made whole; (2).To be reimbursed for an amount to be determined based on the time that it takes for this matter to be resolved.

Regards,

Re: Complaint #[redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 7, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract...

with DriveTime when she leased a 2004 Toyota Sequoia. The ClosedEnd Motor Vehicle Lease Contract have been attached for your review.  At the time of lease, our customers agreed to make periodic payments of $237.54 and the first payment was due on February 27, 2015, followed by 64periodic payments of $237.54 due bi-weekly.On July 3, 2015, a payment of $237.54 became due on our customer’s account.On July 15, 2015, DriveTime received payment from our customer of $150.00. This left a remaining balance of $87.54 on our customer’s account. Our customer requested for a promise-to-pay to be set up to pay the remaining balance as well as the next payment in full. DriveTime established a promise-to-pay of $325.08 to be paid on July 24, 2015 for our customer. On July 17, 2015, a payment of $237.54 became due on our customer’s account. This caused our customers account to reflect a past due balance of $325.08. On July 27, 2015, DriveTime exercised our contractual right to send this vehicle out for recovery because the promise-to-pay agreement had been brokenand the account currently reflected as 24 days past due. Please refer to the Closed End Motor Vehicle Lease Contract on page 3 under the section “Default, repossession and Other Remedies”:“The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask for it… If you are in default, after waiting any time the law requires, we may do any of the following… (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so,”On July 28, 2015, the vehicle was recovered. Our customer contacted DriveTime in regards to redeeming the vehicle. A DriveTime representative advised our customer she would be required to provideproof of current insurance on the vehicle as well as pay the past due amount of $325.08. The representative did not advise the customer of the fees associatedwith the recovery of the vehicle and any fees that may be collected from the storage facility. Our customer provided proof of insurance, paid the past due balance and a recovery fee of $300.00 to DriveTime in order to redeem the vehicle. The recovery agent also required a payment of $125.00 as a storage fee to be paid to release the vehicle. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has sent our customer a check of $425.00 to reimburse for the fees associated with the recovery. Our customer has since retrieved the vehicle and is satisfied with our amicable resolution. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at###-###-####. Sincerely, [redacted]. DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On 6/24/2014 I had notified the Revdex.com about the awful service provided to me from drive time. On June 25th 2014 I got a call from the Retention department, and I explained to them my situation. At the end of the phone call, only one of my offers were agreed on due to the fact of them stating I can not change my payments to monthly, to where it is biweekly right now which is very INCONVENIENT for me. So the retention department agreed that they would allow me to get my oil change. I went to the sears on June 28th 2014 to get my oil change. The lady said that they had not received any notification from DriveTime that I can get my oil change at the current mileage I was at, and that I was not eligible for a oil change yet. We tried calling customer service, but they were close. So the lady that agreed to let me get my oil change, I had called and left her 2 voicemails. Still have not heard back from her. To this point, I am not very happy with DriveTime. The car that I bought from them is very poor, only bought the car because of work and school and needed something fast. I would never recommend anyone to DriveTime. Also I work for LA Times and I will make sure I make a story in the paper about DriveTime and why not choose to get a car from them.

Here is my desired outcome. I want to exchange my car for something different. And I want monthly car payments less than $350 a month. And I dont want to have to pay the $500 deductable for changing cars. Or if that need can't be met, I want my car payments to be monthly, and to lower my car payments to $300 a month. If this need cant be met. There is no other outcome I would desire, but since our agreement was not met about my oil change, and after you lied to Revdex.com stating that my needs were met, I will have no choice but to file a law sue against DriveTime for breaking a agreement that was made. DriveTime it's your choice. And by the way, since my needs were not met, my payment has not been made yet either. So if you shut my car off for no payment, I will even add that to my documents for a law sue against you. Copies of both complaints are on record with my attorney also. And she also will be contacting DriveTime within 3 business days.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On March 9, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Jeep Liberty. DriveTime...

does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review the following documents: - Buyer’s Guide - Retail Purchase Agreement - What you need to know about financing a vehicle with Drivetime - Simple Interest Retail Installment Contract Included you will find a copy of the above referenced documents for your review. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days from the purchase date. All details regarding the Vehicle Return Program are included in the Retail Purchase Agreement. DriveTime’s vehicle pricing is subject to several factors. Included in the total sale price of our customer’s vehicle are the following: - DriveTime’s DriveCare Limited Warranty - GPS device providing anti-theft services - GAP coverage On April 7, 2015, we informed our customer we are unable to accommodate his request to refund $500.00. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

(Please see attached PDF for full response)
On October 28, 2016, DriveTime successfully made contact with our customer. We apologized for time the vehicle has been in the shop. Due to the...

cost of the repairs, we offered to remove our customer from the current vehicle and be placed into another one. The down payment and amount of one payment would be transferred to the new vehicle. In the alternative, we further explained that, due to possible lack of lease inventory, we also offered to have DriveTime retain the vehicle and refund our customer’s down payment and the amount of one payment. Our customer accepted the offer to be removed from the vehicle and receive a refund of her down payment plus one payment, totaling $967.23. Our correspondence ended on amicable terms.
 
We apologize for any frustration or inconvenience this matter may have caused. As a gesture of goodwill, we have sent our customer a $25.00 gift card.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]3.
 
Sincerely,
 
Jessica H.
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On September 25, 2014, we contacted our customer and offered the following resolution. We offered to make an exception to cover the shifter assembly. In exchange, our customer would be required to redeem the vehicle. We would also review the brakes for a possible exception since on April 16, 2014 the brakes were at 8mm, which met safety standards and manufacturer specifications. Our customer informed us he no longer wants the vehicle.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

January 7, 2016

text-align: justify;"> 
 
Re: Complaint #[redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On March 5, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Kia Rondo. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.
All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
Page one of the “Customer Delivery Checklist” under Important Reminder, states:
“Our focus of the multi-point point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”
At the time of sale, our customer signed the “Customer Delivery Checklist.” Attached you will find the Customer Delivery Checklist for your review.
On that same day, our customer was provided an Experian AutoCheck Vehicle History Report. The Experian AutoCheck Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft record. The Experian AutoCheck History report stated that the vehicle had been in one (1) accident prior to our customer purchasing the vehicle. Our customer signed and acknowledged understanding of the Experian AutoCheck report, attached for your review.
On December 18, 2015, our customer contacted Aeverex and stated concerns with the wheel on the vehicle. Aeverex advised her to take the vehicle into a repair facility for diagnostic.
Continued… (Full version provided to the Revdex.com)

Thanks to the Better Business for assisting with this concern.  I was contacted by Drivetime and they did apologize for not responded but the issue was not resolved as promised by the salesman.  I was told that at 4500 dollars owed, I could trade with no money down.  That's because I'm a member of the champ program.  I've made most of my payments on time and have over paid frequently. Lastly, I was told that I could trade if I paid the difference of the $4500.... I owe around $5500.00 and I was told I could pay the difference of what I owe minus he value of the car.  THIS is not being honored by anyone at this time.  I am now being told that I have to pay over $2000 to trade my car.   I don't have that kind of money.  I've had trouble with this car since I've purchased it and all they offer is to miss a payment if it's more than repair cost and put it on the back side of the loan.  I've done this several times.  I don't want to do this anymore.  I don't want my credit weaken because of trying to make two car payments of which I can afford but it's not fair because of broken promises with this company again.  I really need another car but it's senseless to continue to patch and fix the one I have and continue to make payments to.  I'm simply asking them to honor what was told me.