DriveTime

Re: Complaint # ***Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On February 17, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a
Chrysler Attached you will find the Simple Interest Retail Installment Contract for your reference.In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place regarding the manner that DriveTime reports to the credit bureausWe have completed the necessary updates with Experian and Equifax, and they have uploaded our customers’ account information for public viewingWe anticipate the enhancements to be completed with TransUnion within 30-days.We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.After a recent extensive review, we have determined that there were serious questions about the ability to report bankruptcy accounts accuratelyAs a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure that DriveTime was in compliance with the Fair Credit Reporting Act ("FCRA").At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed or discharged bankruptcyOn June 29, 2015, we submitted for reinstatement of our customer’s trade lineThis update should reflect on our customer’s credit reporting within 30-daysOur customer’s trade line has been updated with Experian and Equifax, and once we have completed our reporting to TransUnion, the updates will reflect with them as well.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn July 8, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations Department at ###-###-#### to discuss any further concerns regarding this matter.We apologize for any confusion or inconvenience that this matter may have causedAs a goodwill gesture, DriveTime has applied $to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,*** *.DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concernsOn March 20, 2014, our customer entered into a Cancel Anytime Lease Contract when she leased a Dodge CaliberIncluded you will find the Cancel Anytime Lease Contract for your
referenceOn February 4, 2015, our customer called DriveTime and informed us she would need to make a payment arrangement on her accountOur customer agreed to make her payment of $on February 12, 2015, as an exceptionOn February 7, 2015, our customer informed us an automatic payment was taken out of her bank account, causing an insufficient funds fee of $from her bankWe informed our customer to fax or email a full running bank statement showing the chargesOn February 13, 2015, we informed our customer that we received one page of the bank statement and that we needed a full running bank statement to show charges to her accountWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn February 19, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concernsAs a goodwill gesture, DriveTime has applied a $credit to our customer’s accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

September 24, Revdex.com Ph*** *** *** *** *** Re: Complaint # *** To Who It may Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On
July 14, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Ford FiestaOur customer purchase a year/36,miles Drivers Seat Limited Warranty, administrated by AeverexAttached you will find the Simple Interest Retail Installment Contract and the DriveCare Limited Warranty for your reference At the time of sale, our customer singed an optional products disclosure stating she understood that the Drivers Seat Limited Warranty, GAP Coverage, and Skylink Service were optional products and that purchasing them was not a requirement to finance the vehicle with DriveTimeOur customer opted to purchase all three of these productsThe Optional Products Disclosure has been attached for you reference At the time of signing, DriveTime reviews each document with our customers and ensures they understand the information withinBy signing these documents, they are asserting that they have read and fully understand the terms enclosedWe encourage our customers to review all paperwork thoroughly before signing the contractIn addition, we record all of our closings, and a centralized group typically reviews in excess of 1,closings each month to ensure adherence to our standards, including the disclosure of all terms and interest rate. If our customers are dissatisfied with their purchase for any reason, DriveTime also offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loanPlease refer to page of the Retail Purchase Agreement: “You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: 1) To the DriveTime dealership where I purchased it within five calendar days…no later than the close of business on the fifth calendar day….” DriveTime customers have the ability to cancel their Optional Products for a full refund in the first sixty days after the contract purchase dateOn page two of the DriveCare Limited Warranty under “Cancellation including refunds and charges” it is stated: “ In the event this contract is cancelled y Your are described above, then; (a) You are entitled to a full refund less cancellation fee if: (1) You contact and provide the written notice of cancellation to the Administrator within the first days after the Contract Purchase Date…” On July 22, 2015, DriveTime received notification from Aeverex that our customer had elected to cancel her DriveCare Limited WarrantyDriveTime applied a refund of $2,to the customer’s principal balance On August 26, 2015, our customer contacted DriveTime to inquire how her monthly payments had changed since she canceled the DriveCare Limited WarrantyWe advised our customer the refund does not affect the interest rate or monthly payments for her loanWe advised our customer by applying the refund to the principal balance the customer would have less of a balance due, potentially allowing her to pay of the loan prior to the maturity date On September 8, 2015, our customer contacted DriveTime to obtain proof the DriveCare Limited Warranty had been canceled and the refund was appliedWe offered to email our customer her transaction history showing the principal refund adjustmentWe advised our customer the transaction history would show the refund applied to her account on July 22, On September 14, 2015, our customer contacted DriveTime and attempted to obtain a new Federal Truth in Lending Disclosure, and an updated payment scheduleWe advised our customer the Federal Truth and lending Disclosure would not changeWe advised our customer we would not be able to provide a new payment schedule as the payment schedule would stay the same however due to the principal refund adjustment, if she continued to make her payments as scheduled she would pay the loan offer prior to maturity On September 15, 2015, our customer contacted DriveTime to obtain a breakdown of her principal refund adjustmentWe advised our customer her original loan amount was for $11,We advised our customer when the principal adjustment refund of $2,had been applied; it lowered her loan balance to $8, At this time, we are unable to accommodate our customer request for an updated Federal Truth in Lending Disclosure, as the terms of the contract do not change with the cancelation of an Optional productWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn September 23, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations Department at ***, to discuss her concerns We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us ** *** *** Sincerely, Josh SDriveTime Customer Relations

May 11, 2016Revdex.com Ph(602) 212-2232Fax (602) 263-0997Re: Complaint #* *** To Whom It May Concern:Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On March 30, 2015, our customer entered into a Simple Interest
Retail Installment Contract with DriveTime when she purchased a Honda CR-VThe vehicle came with a 30- day/1,mile DriveCare Limited Warranty, administered by AeverexOur customer purchased a year/50,000-mile Vehicle Service Contract, also administered by AeverexThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationAttached you will find a copy of the Simple Interest Retail Installment Contract, DriveCare Limited Warranty Agreement, and Vehicle Service Contract for your review.At the time of purchase, our customer signed a Safercar.gov Recall Report Acknowledgement stating:“I/we know that DriveTime did not create this report and there may be mistakes or missing informationDriveTime said we should contact a new auto dealer to ask them if there are any safety recalls related to the vehicle.”DriveTime cannot fix any recalls with the vehicles we sellWe encourage our customers to have any recall concerns brought to the attention of the original equipment manufacturer (OEM).On April 9, 2015, our customer contacted Aeverex to express concerns with the back door not working properly, a fluid leak, and AC not being coldAeverex encouraged her to have a diagnosis completed at an in-network repair facility.On April 11, 2015, an in-network repair facility initiated a claim with Aeverex for a pressure steering hose, steering fluid, and steering diagnosisAeverex approved these repairs under the DriveCare Limited WarrantyThe repair facility did not find any problems with the AC. On April 14, 2015, our customer contacted Aeverex inquiring about rental assistance while the vehicle is being repairedAeverex offered her days of rental reimbursement at $per day, totaling $99.88.On April 22, 2015, our customer contacted Aeverex inquiring about an extension of the 30-day/1,mile limited warranty for possible coverage for a windshield replacementAeverex informed her they would not be able to extend the DriveCare Limited Warranty.On May 14, 2015, our customer contacted Aeverex concerning an inspection for the vehicleAeverex informed her they do not cover inspections under the Vehicle Service Contract.On May 27, 2015, our customer contacted Aeverex concerning a fuel system service for the vehicleAeverex informed her a fuel system service is considered a maintenance related item and is non-covered under the Vehicle Service Contract.On June 2, 2015, our customer contacted Aeverex to voice concerns with the AC not workingAeverex encouraged her to have an AC diagnosis completed at an in-network repair facility.On June 15, 2015, our customer contacted Aeverex to inform them that the in-network repair facility did not diagnose any problems with the ACAeverex informed her that she could have a second diagnosis completed at another in-network repair facility but there will be a $deductible for approved repairs, with the Vehicle Service Contract being administered.On April 15, 2016, we spoke with our customer in attempt to address their concerns with the recalls for the vehicleOur customer informed us the component to fix the recall is on a back-order and will not be available until around summer of We advised her we would not be able to assist with the recalls as this is handled by the OEMWe encouraged her to contact the OEM and inquire about expediting the component.On April 18, 2016, our customer contacted Aeverex inquiring how to cancel the Vehicle Service ContractAeverex sent the cancellation paperwork to her email address on file.At this time, we have not made contact with our customerWe are willing to offer her the following resolution:DriveTime agrees to:• Waive deficiency balance of $16,964.08• Delete trade line from all three (3) major Credit Bureau reporting agencies In exchange, Customers agrees to:• Report this matter as resolved and dismissed with prejudice (as applicable) to any court or governmental private agency that you have filed a complaint with, if any.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn May 3, 2016, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe request our customer contact our Customer Relations Department at 800-965-8043, by May 17, to accept our offer and address any other concerns.We apologize for any confusion or inconvenience this matter may have caused.We thank the Revdex.com for their continued support and for allowing DriveTime to address our customer’s concernsIf you have any questions, please contact us at 800-965-8043.Sincerely, Carlos S.Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On November 17, 2006, our customer entered into a simple interest retail installment contract when he purchased a Ford ExploreIncluded you will find the simple interest
retail
installment contract for your reference
On August 27, 2014, we contacted our customer and came to an amicable resolutionWe have agreed to update our customer’s credit report to a "settled charge-off," once a payment of $is completeIn addition, DriveTime agrees to waive the remaining deficiency balance of $
As a goodwill gesture, DriveTime has mailed a $American Express gift card
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***- ***
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concernsOn September 12, 2014, we came to an amicable resolution with our customersOur customers have entered into a simple interest retail installment contractThey have elected to
purchase a Toyota Corolla along with a year /36,mile vehicle service contractAs a goodwill gesture, DriveTime has credited our customer’s principal balance $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

February 15, Re: Complaint #*** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn September 27, 2014, our customer entered into a Simple Interest Retail Installment Contract with
DriveTime when he purchased a Jeep CommanderOur customer also opted to purchase a year/50,mile Vehicle Service Contract, administered by ***Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceOn October 6, 2014, our customer contacted *** and expressed multiple mechanical concerns with the vehicle*** advised him to take the vehicle into our in-network repair facility for diagnosticThat same day, our in-network repair facility filed a claim for a throttle body clean and a fuel system diagnostic*** advised them that the repairs were coveredOn October 8, 2014, our customer contacted *** and stated that the check engine light and other warning lights had come on in the vehicle*** advised him to take the vehicle back to our in-network repair facility for diagnosticNo new claims were filed in regards to our customer’s concerns. On April 27, 2015, our customer contacted DriveTime and stated that the traction control light is on and the vehicle had shut off while drivingWe advised him to take the vehicle into a repair facility for diagnosticOn May 5, 2015, our customer contacted *** and stated that the vehicle was not starting*** also advised him to take the vehicle into our in-network repair facility for diagnosticOn May 7, 2015, a repair facility filed a claim with *** for the repair of starter motor and an electrical diagnosticThe repairs were covered under the terms of the Vehicle Service ContractContinued… (Full versions provided to the Revdex.com)

December 18, 2015RevDex.comPh
(602) 212-2232Fax
(602) 263-0997 Re:
Complaint #***
To Whom It
May Concern: Thank you for bringing
this matter to our attentionWe appreciate the opportunity to address our
customer’s concerns.On November 23,
2015, our customer entered
into a Simple Interest Retail Installment Contract
with DriveTime when he purchased a Kia Dodge ChargerOur customer also opted
to purchase a year/50,mile Vehicle Service Contract, administered by
AeverexAttached you will find the Simple Interest Retail Installment Contract
and Vehicle Service Contract for your referenceAll DriveTime vehicles are thoroughly inspected prior to sale at our
DriveTime inspection centersParts that fail inspection are replacedHowever,
if a part is functioning at the time of inspection, there is no need to replace
it.Page one of the “Customer Delivery Checklist” under Important
Reminder, it states: “Our focus of the multi-point point inspection is primarily the
safety and reliability of your vehicle…Please ensure you are comfortable with
the condition of the vehicle prior to purchasing.” At the time of sale, our customer signed the “Customer Delivery
Checklist.” Attached you will find the Customer Delivery Checklist for your
review.On November 30, 2015, our customer contacted Aeverex and stated
concerns with the vehicle shutting offAeverex advised our customer to take
the vehicle into an in-network repair facility for diagnosticOn December 1, 2015, our customer contacted DriveTime and stated
concerns with vehicleDriveTime advised our customer to contact Aeverex and
take the vehicle into an in-network repair facility for diagnosticOn December 3, 2015, our in-network repair facility filed a claim with
Aeverex for the repair of throttle body clean, steering hose, and engine
control module Aeverex advised our in-network
repair facility that the repairs were covered under the terms of the Vehicle
Service ContractOn December 8, 2015, our customer contacted DriveTime and stated
on-going concerns with the vehicle shutting offWe advised our customer to
take the vehicle back to our in-network repair facility for further diagnosticOn December 9, 2015, our in-network repair facility contacted Aeverex
and stated that our customer was still experiencing mechanical concerns with
the repairs that were previously completedThey also advised that they were
unable to diagnose the electrical concern on the vehicle and recommended that
our customer take the vehicle into an Original Equipment Manufacturer for
further diagnosticDriveTime made several unsuccessful attempts to contact our customer
and address his concernsOn December 15, 2015, DriveTime sent our customer a
letter to inform him of our attempts to reach him and encouraged him to contact
DriveTime for further assistanceOn that same day, an Original Equipment Manufacturer (OEM) filed a
claim with Aeverex for the repair of the PCM module and reprogramAeverex
advised the OEM that the repairs were covered under the terms of the Vehicle
Service Contract.On December 16, 2015, DriveTime contacted our customer and advised him
that all repairs that have been filed with Aeverex have been approved
DriveTime requested that he submit his paid receipts for his out of pocked
expense for the rental vehicle for reimbursementOur customer understood and
the call was ended on amicable termsCurrently, DriveTime would like to reimburse our customer, at the
contracted rated of $per day, for the cost of the rental vehicle while
his vehicle was in a repair facility for repairsWe have not received our
customer’s paid receipts and encourage our customer to submit them to us for
reimbursement. We apologize for
any confusion or inconvenience this matter may have causedAs a goodwill
gesture, DriveTime has applied a $credit to our customer’s principal
balanceDriveTime
thanks the Revdex.com for their ongoing supportShould you have
any questions or concerns, please contact us by calling us at 800-965-Sincerely, Diana C.DriveTimeCustomer
Relations

June 2, 2015 *** *** Revdex.com Ph*** *** Fax *** *** Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On
December 19, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a Suzuki ForenzaAll lease vehicles come with a day/1,mile Limited Warranty and a Driver’s Seat Life of Lease Limited Warranty, administered by AeverexIncluded you will find the Closed End Motor Vehicle Lease Contract and the Driver’s Seat Limited Warranty for your reference. Please refer to page one (1) of the Closed End Motor Vehicle Lease Contract, section labeled "Excessive Wear and Use". "You may be charged for excessive wear based on our standards for use and for mileage in excess of a rate of 2,miles each month at the rate of twenty (20) cents per mile." Additionally, on page two (2) section labeled "Mileage", it states: "You are allowed to drive 2,miles each month during the scheduled Lease termThis is the allowed mileage." Our customer’s repair history is as follows: ? December 26, 2014, at 74,miles on the vehicle, a repair facility contacted Aeverex and recommended the following repairs: o Right rear disc caliper o Right rear rotors o Rear brake pads o Right rear brake hose o Brake Diagnostic Aeverex approved all recommended repairs under the Driver’s Seat Limited Warranty. January 26, 2014, at 77,miles on the vehicle, a repair facility contacted Aeverex and recommended the following repair: o Transmission range switch Aeverex declined this repair as it is a non-covered repair under the Driver’s Seat Limited Warranty. ? May 26, 2014, at 88,miles on the vehicle, a repair facility contacted Aeverex and recommended the following repair: o Engine assembly o Engine oil replacement o Coolant replacement Due to the excessive repairs needed for this vehicle, DriveTime advised Aeverex to decline the repairs in order to present our customer the option of getting into another vehicle. Our customer has a past due balance of $and has an excess mileage fee of $877.60. On June 8, 2015, we contacted our customer and offered to refund $and terminate his Closed End Motor Vehicle Lease Contract with DriveTimeWe informed our customer due to the amount of mileage placed on the vehicle, we are unable to accommodate his request to refund all monies paid into the vehicleOur customer accepted this offer. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** ***. Sincerely, *** *. DriveTime Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are failing to report that this was pointed out before buying car & was agreed to be fixedI then went ahead with purchase & followed up days after purchase where I was told it just had to be signed off on by upper managementI had not driven the car over the mileage or owned to long on second dayI was told by salesman & underwriting at location that since it was pointed out prior to sale even though it was cosmetic they would take care of itIf they did not agree then why bother discussing & sending me to shop???? They are being dishonestThen as a gesture the 25.00??? I have yet to see this & why do that if your not guiltyI am sure the grill was impacted by something to damage that is why I pointed it out to them prior to sale
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concerns.On September 6, 2014, our customers entered into a Cancel Anytime Lease Contract with DriveTime when they leased a Dodge DurangoAttached you will find the Cancel Anytime Lease
Contract for your referenceOn February 4, 2015, we got in contact with our customers and advised that the tag issue was corrected todayWe apologize for an inconvenience or confusion this might have causedAs a goodwill gesture, DriveTime is sending a $American Express gift card to the customers’ address on fileDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

September 28, Revdex.com Ph(602) 264-Fax (602) 263-Re: Complaint #*** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOur customer’s concerns with her original leased vehicle, the Dodge Durango, were addressed in our response to her initial complaintOur customer’s payment concern was resolved, and her motor was replacedAs stated in our initial response, on July 21, 2016, our customer contacted us to advise that the repairs had been completed, and that the vehicle was shakingOur representative advised that the vehicle would have to return to the repair facility for further diagnosisOur customer stated that she did not wish to do so, and chose to visit our dealership to review her optionsAt no time did we imply or state that our customer was required to purchase another vehicle with usOur customer relayed to our personnel that she was in immediate need of transportation, and did not wish to take her vehicle back to the repair facility that had performed the engine replacement so that they could warranty their workOur staff determined that, with credits our customer had earned through our lease program, she would be able to purchase a vehicle with no cash down paymentThis was offered to our customer as an option, and she accepted(For full response, please see attached.)

While I thank you for you response, I find it unacceptableI received a call however there were no solutions provided for my current situation and I also stated that on the phone with the representative that I spoke withYour response is just a mere reiteration of what I had written beforeI don't need you to confirm that the car cannot be refinanced from you as I am well aware of thatSecondly your champ program is not beneficial to me as I have according to you guys to pay off the vehicle so hi would have to pay another for a unreliable defective vehicleThirdly, as I stated in my previous correspondence in my previous correspondence NO ONE will refinance the vehicle because it's been upside down from the very day that is was presented to meIn order for this vehicle to be refinanced it would have to be under miles. so once again I am pleading for a real resolution to my problem and not a run around as I fell like I am getting from youIt seems as you are saying to well whatever just deal with it and that is unacceptableIs this how you treat your customersYou are telling me there is no recourse? Once again I am seeking a real response as to how you can assistYou either take back the vehicle with no affect to my credit or you provide a next vehicle that is better or provide a lower interest rate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. This was the first time that it was stated that the maturity date or length of the loan would also change. Previous phone conversations with DT Representatives had led me to understand that there would be no change to the loan, in length or amount. I do appreciate your looking into this. As soon as I am able to get the settlement with the insurance carrier liable for the accident, the payment(s) will be forwarded to DT. Unfortunately for me, this was the "easy" part of the whole process - clarifying the monies due to DT. Thank you again for your time.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why
you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concernsOn January 19, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract when he leased a Lexus ES All lease vehicles come with a Life of Lease Limited
Warranty, administered by ***Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty for your referenceAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, it will not be replacedPage one of the "Lease Vehicle Inspection Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Lease Vehicle Inspection Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." At the time of sale, our customer signed and dated the "Lease Vehicle Inspection Checklist." Attached you will the Lease Vehicle Inspection Checklist for your reviewA timeline of our customer’s repair history is as follows: - On January 24, 2015, our customer contacted *** regarding a burning smell and an oil leak- On January 30, a repair facility contacted *** and recommended to repair the front crank seal, left valve cover gasket, and to add transmission fluid*** ordered an inspector to verify the mechanical failures- On January 30, 2015, our customer informed DriveTime the vehicle was having mechanical issuesWe informed our customer that we do not provide assistance with the Cancel Anytime Lease ContractAs an exception, we offered our customer a per diem credit for the amount of days the shop retains the vehicle- On February 4, 2015, an inspection report was submitted to ***The inspector recommended repairing the oil pan, pan gasket, front cam seal, and right front axle- On February 5, 2015, DriveTime made an exception to assist our customer with a direct bill rental until the repairs were completedOur customer’s repairs were completed on February 10, On February 9, 2015, our customer requested to return the vehicle for a full refundWe informed our customer the repairs were covered by the Life of Lease Limited Warranty and exceptions were made to assist him while vehicle was being repairedOn February 12, 2015, we informed our customer a per diem credit for $would be applied to his account for the six days he was without transportationOn February 18, 2015, we informed our customer of the past due for $We encouraged him to make payment to prevent recovery of the vehicleOur customer stated he will send the payment through his financial institution to avoid any payment processing feesTo date no payments have been receivedLater that day, our customer contacted *** stating the transmission was still having issues*** informed our customer to take the vehicle back to the previous repair facility and made an exception to cover the diagnostic feeAt this time, we are unable to accommodate our customer’s request to cancel the Return Anytime Lease and refund all monies paidOnce a claim is filed with ***, we can review for possible assistanceAs a goodwill gesture, DriveTime has applied a $credit to our customer’s accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsDriveTime has reviewed our customer’s concerns and determined there were three claims initiated with SilverRock, the administrator of the DriveTime Limited WarrantyThese repairs
were approved at no cost to our customerAdditionally, we aided our customer in obtaining and paying for transportation through these repair claims. We have investigated the concerns with the contracting at our DriveTime dealershipThe sales manager working with our customer attempted to have all the documents prepared by the time they had arrivedThere were minor changes that needed to be made to the Contract that had to be addressedWe apologize for the delay and frustration this has caused our customerWe will be exploring all necessary training opportunities to ensure all document information is accurate. Since we received our customer’s complaint on September 22, 2017, we have agreed to a Full Settlement and Release of Claims (“Settlement”)DriveTime offered to rescind the Contract, remit payment of $1,made payable to the buyer and co-buyer, and delete the trade lineOur customers will be required to sign the SettlementOnce completed, DriveTime will execute all the terms outlined within itA detailed explanation of events is provided below. On August 26, 2017, our customer entered into a Simple Interest Retail Installment Contract when he purchased a Ford Flex from DriveTimeThe Contract was subsequently assigned to Bridgecrest Acceptance Corporation (Bridgecrest)The vehicle came with a 30-day / 1,500-mile DriveTime Limited Warranty, administered by SilverRockThe Contract and DriveTime Limited Warranty is attached for your reference....(continued on attached)

January 4, Revdex.com Re: Complaint # ***
* Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns At the time of sale, DriveTime did not yet offer GAP insurance to our customers as an optional productOur customers would be required to obtain GAP insurance from a third party insurance provider On September 21, 2015, our customer contacted DriveTime and advised that her vehicle had been involved in a total loss accidentAt that time, our customer inquired if she had GAP insurance with DriveTimeWe advised our customer that she did not, but she did qualify for our Insurance Loss Program (ILP) DriveTime’s Insurance Loss Program allows our customers to enter in to a new loan and have the balance on the loan waived and reported as paid in fullTo qualify for this program our customer must meet the following criteria: The vehicle must be declared a total loss by their insurance company Our customer must have completed and returned all necessary insurance paperwork Our customer’s insurance company must have remitted physical damage payment Pay the Insurance Loss Program deductible of $Our customer’s totaled loan must be current up to the date of loss Have full coverage insurance (comprehensive and collision coverage)at the time of the loss Our customer must qualify for a new loan (down payment for new loan is determined by the vehicle selected) On December 28, 2015, DriveTime contacted our customer and came to an amicable resolutionWe discussed the above information and advised our customer to contact us at *** with any further questions or concernsOur customer advised she would contact us in the future about her choice to take advantage of the Insurance Loss Program or notAs an additional good-will gesture, DriveTime has applied a $credit towards our customer’s principal balance Sincerely, DriveTime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As per my original complaint made regarding DriveTime was to assure me that there will be no derogatory reporting towards any credit report & that the loan is reflected paid with satisfactory ratings with all major credit reporting agenciesThis request was to be confirmed in a letter from DriveTime reflecting completion, which I have not yet received. I have concerns that this issue would not be completed due to reviews I have read online from customers with credit reporting issuesI do not want to have this matter outstanding for future complications.Since DriveTime was kind of enough to provide their statement of events regarding the loan status and this information would be on file I would like to comment that the statement is not accurateThe following is additional and/or corrected information.March 3, 2015, I was informed that I would no longer be required to make payments toward the loan since my auto insurance submitted the settlement check & Gap Insurance would cover the remaining balance.On a letter dated April 7, from the Gap Administrator information was received stating that the Gap Benefits will not be applied toward the loan because of the vehicle service contract refund. DriveTime was cc with the letter from the Gap Administrator.May 7, 2015, I contacted DriveTime Customer Service concerned about the status of the loan & received no answer why other than a run around. I called the Gap Administrator who provided me with the necessary information which I provided to the DriveTime Customer Service. DriveTime was to look into the matter & take care of the loan.May 26, after a disturbing conversation with DriveTime Customer Service I made the first contact with Customer Relations. Customer Relations verified the information & stated that there will be a refund which would be overnighted via *** with receipt by May 28th.May 28, called DriveTime Customer Relations & left message. They were to call back that day with a status update.May 29, received call back from DriveTime Customer Relations verifying that the refund would be overnighted & received no later than June 2nd. Check was received on June 3rd via ** *** ***June 10, DriveTime made contact requesting my authorization for correcting credit reporting. Authorization was provided June 11thSeriously all I want is to have this matter finalized in order that I can consider it completed.I do want to thank the Revdex.com for being an ongoing support and for protecting the consumers' rights
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On February 27, 2008, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Chevrolet ImpalaAttached you will find
the Simple Interest Retail Installment Contract for your reference. On May 31, 2010, at days past due, our customer’s account charged off due to non-paymentOn July 14, 2010, DriveTime exercised their contractual right to recover the vehiclePer page of the Simple Interest Retail Installment Contract under the section labeled “Default”: “You will be in default if you do not make any payment in full when such payment is due…If you are in default… we may take back (repossess) the Vehicle.” On October 9, 2014, an authorized third party contacted DriveTime about settling our customer’s accountWe advised that we would be willing to update the status of the account to reflect as a settled charge-off once a payment of $2,was made to DriveTime via certified funds. On November 25, 2014, our customer paid $2,toward his account via certified fundsDriveTime agreed to update the status of his account to reflect as “Charge-off Settled,” as outlined in the attached document labeled “Settlement Explanation.” On August 7, 2015, an authorized third party contacted DriveTime about the current status of our customer’s credit reportingWe advised the authorized third party that, because the vehicle was voluntarily surrendered, DriveTime must report accurately per the Fair Credit Reporting ActThe “Charge-off Settled” status refers to the status of our customer’s DriveTime account. It is our understanding that the three major credit bureaus calculate a seven-year period of credit reporting as follows: when a loan charges off or a vehicle is repossessed, they begin the period from the date of a customer’s last delinquency from which his or her account does not “recover.” On August 11, 2015, DriveTime spoke to our customer and came to an amicable resolutionDriveTime made an exception to delete our customer’s trade line from the three major credit bureausThese updates should reflect on our customer’s credit reporting within 30-days. We apologize for any confusion or inconvenience that this matter may have causedAs a goodwill gesture, DriveTime has sent a $American Express gift card to our customer’s address on file. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us at ###-###-####. Sincerely, DriveTimeCustomer Relations