DriveTime

Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On May, 5th 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when he leased a Chevrolet Impala
The Closed End Motor Vehicle Lease Contract has been attached for your review.Drivetime strives to insure that we assist our customer in getting there vehicle registered in a timely mannerIn the state of North Carolina, we provide our customer a 30-day temporary tag to allow both Drivetime and the customer enough time to complete the registration processDuring the registration process, our operation advisor found that our customer’s vehicle required a new inspection to be complete to register the vehicleThe dealership arranged for the inspection tobe complete at one of our repair faculties and covered the costs in fullAfter the inspection was completed, our dealership was able to register the vehicle within the allotted 30-day period. Because DriveTime’s Closed End Motor Vehicle Lease Contracts can be cancelled at any time, we do not offer any grace periodsA vehicle is contractually eligible for repossession as soon as the account falls past due, after waiting any time required by lawAs a courtesy to our customers, DriveTime often waits to days before assigning a vehicle to be recovered. On May 29th 2015, our customer called and made a payment in the amount of $for a first payment due May 30th for the same amountThe customer had enrolled in our automatic billing system that allows Drivetime to automatically deduct the customer payment from there bank accountOur system attempted to pull the payment due on the 30th however the payment was declined due to the system not being allowed to pull form the customer current financial institution. On June 23rd 2015, or customer second payment came dueWe attempted to call the customer multiple time however we were unable to contact the customer to inform him of his delinquencyAlthough we attempted to contact the customer at the number provide during contacting, we are not obligated to contact the customer when his account is delinquentIt is our customer responsibility to insure that their lease payment are paid in a timely manner.On June 26th 2015, after attempting to contact the customer multiple times we instructed one of our recovery agents to locate the vehicle and reposes it due to non-payment. The customer called while his vehicle was being repossessed to resolve the issueWe advised the customer that he would be responsible for the past due amount as well and the repossession feeIn addition the repossession agent may charge the customer fee’s associated with storage and processing not to exceed $125. The customer paid his past due balance and fee’s to Drivetime, we sent the release approval to the repossession agentPer the notes, the repossession lot was closed when the customer came to collect his vehicleThe customer had to wait for the repossession lot to re-open to collect his vehicle and pay any fees associated.On July 21, we were able to reach out to our customer and come to an amicable resolutionAs a good will gesture we have agreed to credit the customer’s account $due to the situationThe customer was pleased with this resolution and considered the matter closed. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On December 3, 2014, our customer entered into a Cancel AnyTime Lease Contract when she leased a Chevrolet CobaltThe vehicle came with the Drivers Seat Limited Warranty,
administered by AeverexIncluded you will find the Cancel AnyTime Lease Contract and the Drivers Seat Limited Warranty for your reference.On December 8, 2014, our customer contacted DriveTime about her mechanical and tow concernsOur customer advised that she wanted to return the vehicle with a refundWe advised her that she was unfortunately no longer within the 24-hour return period to grant a refundHowever, we made an exception to cover the cost of her tow bill so there would be no out of pocket costs to our customer to get the vehicle diagnosedWe also made an exception to offer rental reimbursement or a per diem credit onto her account for the days the vehicle was in the repair facility.On December 9, 2014, the repair facility advised our customer that the required repair is part of a recall and would be covered by the original manufacturing dealershipOur customer stated she was very upset about the recall, as well as having to tow the vehicle to the manufacturerWe made an exception to cover the tow bill to get the vehicle to the manufacturerOur customer also advised that she wanted to return the vehicle and get her down payment backWe informed our customer that a refund of the down payment is no longer an option; however, she is free to return the vehicle, as it is a cancel anytime lease.On December 13, 2014, we submitted a request to the Accounts Payable Department to credit the promised per diem credit to our customer’s account for $55.On December 15, 2014, Our Lease Department applied another per diem credit to her account for $Our customer was responsible for the past due balance of $13.60.On December 16, 2014, we contacted our customer to address her complaintWe advised her of an additional per diem credit that was applied to her account due to the mechanical issuesOur customer advised that a credit to her account does not address her complaintWe advised her that we offered the per diem credits and direct billing for her tow as a result of the mechanical issues mentioned in the complaintOur customer stated she was told by the dealership that she could return the vehicle on Saturday, December We advised our customer we would follow up with the dealership regarding this conversation.On December 17, 2014, we followed up with the dealership for clarification on the conversation that referenced returning of the vehicleThe dealership stated our customer called them on December to contend the 24-hour return policyThe dealership’s associate went through the return policy with our customer in its entiretyThe associate advised us that our customer stated she leased the vehicle on Friday, December The associate informed our customer that if she leased on Friday, she could return the vehicle on Saturday, within the 24-hour return periodAttached is a copy of the "Driver’s Seat Vehicle Return Agreement" for your reference.At this time, we are unable to provide our customer with a refund of her down paymentWe have made multiple exceptions to assist our customer with the issues surrounding her vehicle while minimizing any out of pocket costs.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. The actions described in our customer’s correspondence are clearly not in keeping with DriveTime's set standards of service and supportDriveTime strives to make each
customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect. On April 25, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Toyota RAVAttached you will find the Simple Interest Retail Installment Contract for your reference. On May 21, 2015, our customer contacted DriveTime with concerns that the temporary tags for the vehicle were nearing expirationWe advised our customer to contact the dealership where he purchased the vehicle to find out the status of his permanent tags. On May 26, 2015, our customer contacted DriveTime with further concerns that his permanent tags had not arrived yet, as his temporary tags had now expiredWe advised our customer we would look into the matter and follow up with more information. On May 28, 2015, DriveTime attempted to contact our customer, but we were unable to reach himWe left a message encouraging our customer to return our call. On June 6, 2015, our customer’s second bi-weekly payment of $came due. When our customers’ accounts fall past due, we make regular attempts to contact them and make payment arrangementsAfter our customer’s account fell past due, we made daily efforts to reach him and cure the account delinquency, but many of our calls went unanswered. During the first months of the loan, it is very important to build payment history, and it is crucial our customers make payments on timeShould our customers’ accounts fall past due in this period, their vehicles are contractually eligible for recovery. On June 16, 2015, at days past due, DriveTime contacted our customer about his account delinquencyOur customer advised that he would call back that day regarding the past due payment, but no further calls were received from him. On June 18, 2015, at days past due, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recoveredPlease refer to the section in the Simple Interest Retail Installment Contract labeled “Default”: “You will be in default if any one of the following occurs…You fail to make any payment due under this Contract, including any down payment, in full when such payment is due.”On June 19, 2015, at days past due, the vehicle was recoveredOur customer contacted DriveTime with concerns that the vehicle had been recovered despite arrangements he had made with the dealership where he purchased to have a payment credited to his account, due to his previous registration issuesWe advised we would research the matter and follow up with our customer, but he advised he just wished to pay the repossession fees and reclaim the vehicle. On June 22, 2015, the vehicle was approved for redemption, and our customer’s loan was reinstatedA representative in DriveTime’s Customer Relations department contacted the dealership where our customer purchased and confirmed that his permanent tags and DMV check had been mailed to him overnight on June 2, However, the dealership advised they were not aware of a credit that was to be applied to our customer’s account. On June 25, 2015, we contacted our customer and attempted to address his concernsWe encouraged our customer to send in the ticket he had received and the receipt showing he had paid for the ticket and advised we would review for possible reimbursementHowever, our customer was not satisfied with this resolution and advised he would pursue matters further in a small claims court. At this time, we are unable to accommodate our customer’s request to be reimbursed for gas, the time he missed at work, and his repossession feesWe apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has applied a $toward our customer’s principal balance. DriveTime thanks the Revdex.com for their continued supportIf you have any questions, please contact us at ###-###-####. Sincerely,*** **DriveTime Customer Relations

Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On January 15, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease Contract with DriveTime when she leased a Dodge CaliberThe
vehicle came with a Drivers Seat Limited Warranty, administered through AeverexThe Motor Vehicle Periodic Renewal Lease Contract and the Drivers Seat Limited Warranty Agreement are attached for your review. On January 19, 2015, our customer contacted Aeverex with noise concernsAeverex authorized our customer to take the vehicle to an out-of-network repair facility for diagnosis, as the closest in-network facility was over three hours away. On February 7, 2015, an out-of-network repair facility filed a claim with Aeverex for struts, a tie rod, alignment, a strut mount, front and rear links, and shocksA third-party inspector was called in to verify the failures on the vehicleAeverex approved the strut, inner tie rod, alignment, and strut mount repairs in full; however, as the inspector was unable to find any failures with the front and rear links or shocks, these latter repairs were deniedNo further claims have been filed with Aeverex at this time. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed a Vehicle Inspection Checklist, which has been included for your referenceOn this document under “Important Reminder,” it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on page one of the Vehicle Inspection Checklist under “Maintenance Items,” it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On May 11, 2015, we contacted our customer and addressed her concernsWe encouraged our customer to take the vehicle to a repair facility to have the current issues diagnosedOnce a claim has been filed with Aeverex, we will review options to assist with any non-covered repairs. At this time, we are unable to accommodate our customer’s request to be transferred into a different vehicleAs a goodwill gesture, DriveTime has applied a $credit toward our customer’s payments. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** *.DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would either like my money refunded or Drivetime to assume full responsibility for the repair billThe vehicle began experiencing problems immediTely after leaving their lotThey closed once I left and gave me the run around for answersThe repair process conflicted with my work schedule and a rental was offered only if I had a credit card wich I do notThe warranty I believe would imply me being responsible of wear and tear, but I know for a fact that vehicle had the issues prior and they failed to inspect and repair the vehicle prior to me leasing itI went to Drivetime in desperate need of a vehicle and they fed off my vulnerabilityI fear for those to come after me and be misguided by them tooMy children and I were put in danger and I was lied toIf the issues begN later down the line as a consumer I would assume responsibilityThe issues were persistent and present prior to me leasingand I feel I was jerked with a lemonThis resolution benefits the company whom intentionally took advantage of my need for a vehicle.
*** ***

I have read Drivetimes responseI have picked up my check but in their letter they stated they sent a card when it was actually I just want that to be known that the amount is incorrect in their response. Thanks

Dear Ms***,
Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On November 1, 2014, our customer visited a DriveTime Dealership and was approved for financingThe approval is subject to our receipt of
documentation from our customer that allows us to verify the identity of our customer and the accuracy of the information provided to us, including proof of income, proof of residence, and driver’s licenseAttached is the "Get Approved Form" our customer signed and reviewed, which he agreed and gave authorization to the following:
? Agreed to submit an application for credit with DriveTime and may be shared and use by affiliates and joint marketing partners
? Authorized us to obtain credit or similar reports
? Agreed to receive automated telephone calls, voice messages, text messages, emails, or other electronic messages
On November 5, 2014, our customer contacted the DriveTime Dealership and advised he had purchased a vehicle elsewhereSince then DriveTime has not attempted to contact our customer
As a goodwill gesture, DriveTime has mailed a $American Express gift card
DriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####
Sincerely,
DriveTime
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On today: July 6, 2015, I received a Redemption and Reinstatement Form, dated: June 30, I have filed several Revdex.com Complaints against this company: Drive Time Automobile Company where the location that I purchased my vehicle from: Temple, Texas (about miles from Waco, Texas).All documents have been submitted to Revdex.com except the mailing in questionThis vehicle was picked up on: June 26, without noticeI faxed this company a letter on June 25, requesting to:(1)Remove the $amount for the GP; (2)Remove the $amount for Gap Insurance; (3).Extended Warranty adjustment has not been completely deducted from my loan from this company and(4)My loan balance is higher today than the price of the vehicle when I purchased it in January 2, 2015.(1)To be made whole; (2).To be reimbursed for an amount to be determined based on the time that it takes for this matter to be resolved
Regards,
*** ***

Dear Ms. ***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn October 2, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Ford
ExpeditionIncluded you will find the Simple Interest Retail Installment Contract agreement for your referenceOn November 10, 2014, we contacted our customer and came to an amicable resolutionDriveTime has submitted an update to the three (3) major credit agencies to reflect “Paid/Current.”DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely,*** *.DriveTime Customer Relations

May 29, *** ***
*** *** ***
*** *** ***
*** *** *** Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On
July 31, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a *** XCOur customer opted to purchase a year/50,mile Vehicle Service Contract (VSC), administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference On October 28, 2014, our customer contacted *** with engine mount and fuel pump concernsShe advised *** that the vehicle was currently at an in-network repair facility being diagnosed On October 29, 2014, our customer contacted *** to see if they had heard from the repair facility*** advised they had not, and that the repair facility where our customer’s vehicle was being diagnosed was no longer in-network*** referred our customer to an in-network repair facility, but no claim was ever filed regarding this matter On March 16, 2014, our customer contacted *** with concerns about the rack and pinion*** advised that those parts would not be covered under the terms of the VSCOur customer contacted DriveTime in regards to the rack and pinion. We encouraged her to have an in-network repair facility call a claim into *** so we could review options to assist with non-covered repairsNo claim was ever filed regarding this matter On May 11, 2015, our customer contacted *** with drive axle concerns*** approved our customer to take the vehicle to an out-of-network repair facility for diagnosis, per DriveTime’s request On May 12, 2015, an out-of-network repair facility filed a claim with *** for engine mounts, the front drive axle, the stabilizer link, the fuel filter, the turbo air hose duct, and other miscellaneous repairsThe front drive axle was approved under the terms of the VSC; however, the additional repairs were declined under the VSC On May 13, 14, and 15, 2015, DriveTime attempted to contact our customer regarding her non-covered repairs, but we were unable to reach herWe left messages for our customer encouraging her to contact us so we could address her concerns On May 18, 2015, our customer contacted DriveTime in response to the calls she had missedWe advised our customer that we would make a one-time exception to approve the stabilizer link and turbo air hose repairs, while our customer would be responsible for the other maintenance items and engine mountsWe also advised our customer that if she paid for the engine mount repairs out-of-pocket, we would offer up to two payment deferments after reviewing her paid receipts On May 19, 2015, DriveTime contacted *** and approved the stabilizer link and turbo air hose repairs On May 20, 2015, our customer contacted DriveTime with concerns that not all the repairs were being coveredOur customer requested a follow up call from the Customer Relations departmentWe attempted to contact our customer to follow up with her, but were unsuccessful On May 21, 2015, our customer contacted DriveTime to discuss her non-covered repairsOur customer stated she was unhappy with the assistance she had been offeredWe advised our customer that beyond the repair exceptions we had already made, we would only be able to offer payment deferments if our customer paid out of pocket for the remainder of the repairs All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it On the Customer Delivery Checklist under “Important Reminder,” it is stated: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.” Additionally, on the Customer Delivery Checklist under “Maintenance Items,” it is stated: “…These maintenance items are subject to replacement only upon failure of the component...” Attached you will find this document for your reference On May 23, 26, and 28, 2015, we attempted to contact out customer to discuss her Revdex.com complaintWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn May 28, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform her of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at *** At this time, we are unable to accommodate our customer’s request for DriveTime to reimburse her for the total cost of her out-of-pocket repair expenses We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied $to our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, *** *DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns
The actions described by our customer are not in keeping with DriveTime’s set standards of service and supportDriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect
On July 23, our dealership confirmed the vehicle was registeredOur customer’s plates are ready for pick upWe encourage our customer to submit any out of pocket receipts for possible assistance
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concernsOn July 24, 2014, our customers entered into a simple interest retail installment contract when they purchased a Dodge ChargerOur customers purchased a year/36,mile
vehicle service contract, administeredIncluded you will find the simple interest retail installment contract and the vehicle service contract for your referenceOn September 15, 2014, we contacted our customers and came to an amicable resolutionWe agreed to credit their account a daily per Diem of $for each day the vehicle is at the repair facility for the engine replacementAs a goodwill gesture, DriveTime has mailed a $American Express gift cardDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsTwo in-network-repair-facilities (INRF) have attempted to diagnose the issues with the vehicle as described by our customerNeither INRF was able to identify a failure as the
vehicle was operating as designed during both inspectionsSubsequently, as they were not able to duplicate our customer’s concerns, no repairs were completedIn addition, our customer has sent us an invoice for the replacement of two tires, an alignment, and two front wiper bladesWe spoke with our customer on August 14, to offer to reimburse the entire cost of these repairs, totaling $301.26, as a gesture of goodwillWe also encouraged our customer to take her vehicle back to the out-of-network repair facility of her choice and submit an itemized estimate for the master cylinder repairsOnce received, we will review options of assistanceWe will continue to work towards an amicable resolution with our customerA detailed description of events is provided below.Our customer’s purchase included a 30-day / 1,500-mile DriveTime Limited Warranty, administered by SilverRockOur customer elected not to purchase the additional 3-year / 36,000-mile Vehicle Service ContractAttached is the DriveTime Limited Warranty and Contract for your reference.Our customer initially contacted SilverRock on July 17, to express concerns with the brakesShe advised an out-of-network repair facility, the original equipment manufacturer (OEM), found the master cylinder to be the origination of these concerns, however, no claims were initiatedAs there was no claim initiated with SilverRock, they encouraged our customer to have the vehicle diagnosed at an INRF and provided the contact information for one nearby. Our customer reached back out to SilverRock on July 18, to advise the INRF was not able to duplicate the issues with the brakes(continued on attached)

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On January 9, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease Contract with DriveTime when he leased a Mercury MilanIncluded you will find the Motor
Vehicle Periodic Renewal Lease Contract for your reference At the time of lease, our customer agreed to make bi-weekly payments of $226.76, beginning January 30, 2015.On April 30, 2015, our customer contacted DriveTime in regard to his past due balanceDriveTime advised our customer that he was $past due because of a reversed payment that occurred on April 11, At that time, we advised our customer that the vehicle was eligible for recovery, and he was encouraged to bring the account current.On May 6, 2015, our customer contacted DriveTime in regard to the status of his accountWe advised our customer that his account remained $past due, as we had received a total of $in payments since April 30, 2015.On May 12, 2015, our customer contacted DriveTime and was informed of his current past due balance of $We discussed payment options with our customer to bring his account current.On May 28, 2015, our customer contacted DriveTime’s lease department and set payment arrangements on his accountOur customer stated he would make a payment of $on May 29, 2015.On May 30, 2015, DriveTime received a payment of $from our customerAfter that payment was received, our customer’s account had a delinquency balance of $227.28.On June 5, 2015, a payment of $came due, bringing our customer’s past due balance to $454.04.On June 12, 2015, the vehicle was recovered for defaultPlease refer to page of the Motor Vehicle Periodic Renewal Lease Contract, section 8, entitled “Default, Repossession and Other Remedies:”““The following are events of default: (a) You fail to pay any payment when due or any other amount you owe under this Lease when we ask you for it….If you are in default, after waiting any time the law requires, we may… Add amounts we spend taking these actions to your Lease obligation and charge rent on the added amount, or at our option, ask you to pay these amounts right away; …Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so….”That same day, our customer contacted DriveTime about the recovery of the vehicleWe advised him that his account was currently days past due, for a total delinquency balance of $In order to redeem the vehicle, our customer was informed he would be responsible for bringing the account current and paying the fees associated with the recoveryWe informed our customer he would have hours to redeem the vehicle, or his Motor Vehicle Periodic Renewal Lease Contract would be terminatedOur customer did not redeem the vehicle in this allotted timeframe, and his lease contract has since been terminated.At this time we are unable to accommodate our customer’s requestWe apologize for any confusion or inconvenience this may have causedAs a goodwill gesture, DriveTime has mailed a $American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,*** **DriveTimeCustomer Relations

December 19, 2015Revdex.comPh(602) 264-5299Fax (602) 263-0997Re: Complaint # 10991350To Who It May Concern:Thank you for bringing this matter to our attentionWe appreciate the opportunity toaddress our customer’s concerns.On December 5, 2015, our customer entered into a Closed End
Motor Vehicle Lease withDriveTime, when she leased a Chevrolet EquinoxIncluded you will find the ClosedEnd Motor Vehicle Lease contract for your reference.Later that day, our customer contacted DriveTime to advise of a no-start issue with hervehicleWe advised our customer due to the weekend, we were unable to offer any optionsto assist but would follow up with her the following Monday morning.On December 7, 2015, DriveTime contacted our customer and offered her the options ofone, to take vehicle into a repair facility and have a diagnostic run, we advised we wouldwaive our customer’s diagnostic fee, or two; to return the vehicle at no cost to her andrefund any money paidOur customer advised she would think it over.On December 8, 2015, DriveTime contacted our customer to see if she had made a decision.Our customer advised she would like to have the vehicle repairedAs a goodwill gesture,we offered our customer a direct bill rental vehicle while the vehicle was being repaired.Later that day, our customer contacted DriveTime and advised Enterprise did not have anyrental vehicles availableAs a precaution, we followed up with Enterprise directly to ensurethey did not have any vehicles available for rentalWe apologized to our customer for theinconvenience and offered to exchange her into a different vehicle or refund any moniespaid.On December 11, 2015, DriveTime contacted our customer and again offered to exchangeour customer into a different vehicle or refund any monies paid due to the length of timerequired for the repairs.On December 14, 2015, DriveTime advised our customer we would not be investing in therepairs of the vehicle and would replace her vehicle with a comparable year, make andmodel to her current vehicle.On December 16, 2015, our customer contacted DriveTime and advised she would like toaccept our offer to refund any money paid and part ways with DriveTime.On December 18, 2015, a check for $1,was overnighted to our customer at a temporaryaddress provided.At this time, DriveTime has come to an amicable resolution with our customer by refundingall money paid.As a goodwill gesture, DriveTime has mailed a $American Express gift card.DriveTime thanks the Revdex.com for their ongoing supportShould you haveany questions or concerns, please contact us by calling us at ***Sincerely,DriveTimeCustomer Relations

September 16, Jasmine Hill Revdex.com Ph###-###-#### Fax ###-###-#### Re: Complaint # Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On June 4, 2016, our customer
entered into a Simple Interest Retail Installment Contract when he purchased a Chevrolet Sonic from DriveTimeThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationThe vehicle came with a day/1,mile DriveCare Limited Warranty, administered by AeverexOur customer purchased an additional year/50,mile Vehicle Service Contract, also administered by Aeverex Attached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty, Vehicle Service Contract, and Customer Delivery Checklist for your reference DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn the “Customer Delivery Checklist,” under “Important Reminder,” it is stated: “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” On August 17, 2016, our customer contacted DriveTime regarding mechanical concernsWe encouraged him to take the vehicle to an in-network repair facility and to contact Aeverex for additional warranty assistanceLikewise, we advised that we would request an itemized estimate from Aeverex for any non-covered repairs for review and the options for possible assistance once a claim was filed On August 22, 2016, an Original Equipment Manufacturer (OEM) filed a claim with Aeverex for the hvac diagnosisIn addition, the OEM stated that they found a leak in the vehicles A/C compressorAeverex approved the hvac diagnosis and compressor under the terms of the Vehicle Service Contract

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On June 06, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Mercedes-BenzAll DriveTime vehicles come
with a day/mile limited warrantyOur customer also opted to purchase a year/50,mile Vehicle Service Contract, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract, Limited Warranty, and Vehicle Service Contract for your reference. Page one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle… We do not make cosmetic repairsWe also do not repair after sale damage such as body, glass, or road hazard damagePlease insure you are comfortable with the condition of the vehicle prior to purchasing." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your review. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar daysAttached is the Retail Purchase Agreement for your review. Our customer’s repair history with Aeverex is as follows: - June 09, 2015- a repair facility contacted Aeverex and recommended the following repairs: - Headlight Door/Motor- Electrical Diagnostic Aeverex approved the recommended repairs under the Limited Warranty. - June 30,2015- a repair facility contacted Aeverex and recommended the following repairs: - Fog Light - Grill Repair Aeverex informed the repair facility that the recommended repairs are non-covered under the Vehicle Service ContractOur customer was no longer eligible for the Limited Warranty, as he had driven 1,miles since time of purchase. On July 07, 2015, DriveTime spoke with the authorized third party on our customer’s account, in regards to the non-covered recommended repairsWe informed the authorized third party we would review the estimate of the non-covered repairs for possible assistance. Later that day, DriveTime contacted the repair facility to be informed that the front grille had signs of impact damage. On July 14, 2015, the authorized third party contacted DriveTime to discuss her concernsWe informed the authorized third party DriveTime would not be offering assistance for the non-covered repairs due to signs of impact damage. At this time, DriveTime is unable to accommodate our customer’s request to repair the fog light and lower grillIf our customer has concerns regarding his brakes, he will need to take his vehicle to an in-network repair facility for a completed diagnosticOnce a claim is on file through Aeverex, we can then review for possible assistanceDriveTime is willing to waive the $diagnostic fee for our customer to take his vehicle in to address his brake concerns. As a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balance.Should you have any questions or concerns, please contact us by calling us at *** ***. Sincerely, *** ** DriveTime Customer Relations Department

May 7, *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** ***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn April 24, 2015, our customer entered into a
Closed End Motor Vehicle Lease Contract with DriveTime when she leased a InfinitiIncluded you will find the Closed End Motor Vehicle Lease Contract for your referenceAt the time of sale, our customer signed and dated the "Driver’s Seat Vehicle Return Agreement." Additionally, under the section labeled "Vehicle Return Program" states: "… Having driven it no more than miles; Without damage or having been in an accident; A restocking fee of $200.00; and if the Vehicle is driven more than miles, DriveTime may either refuse to accept the vehicle back or at DriveTime’s election may charge and you will pay $per mile for each mile the Vehicle was driven over miles…" Attached you will find the Driver’s Seat Vehicle Return Agreement for your reviewOn April 28, 2015, DriveTime made an exception to extend the Vehicle Return Period and refund our customer’s down payment of $1,minus the $restocking feeOur customer was informed her check of $1,will be sent to her address in 7-business days, once the check was cutOn May 1, 2015, our customer’s refund check of $1,was sent to our customer’s mailing address via certified mailOur customer can log onto usps.com and use the following tracking number *** to track her refund checkDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** *** *** *** *DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied because I purchased a defective vehicleThe warranty company referred me back to drivetime because it was defective the day of purchaseDrivetime referred me to the warranty companyThey messed me around for so long I got tired of dealing with a vehicle that wouldn't start and would cut off going down the roadI called many times even though there is "no record" of it but numerous emails were never answered when I asked to email so I would have a record to showI have no way of having a record of calls and what was said so that works to the company's advantage hence the reason I asked for emailsNeither the warranty company y or drivetime wanted to take responsibility and help so this is why I'm in the situationIf drivetime doesn't want to contact me in a proper manner I ask for so I have record of the contact then we have a problem as we have had the whole timeI'm fully aware of any and all contracts on the vehicle, drivetime broke the contract first by selling a defective and dangerous vehicle and this happened the day it was sold
Regards,
Justin Nelson