DriveTime

Response too large, please see attached

May 29, *** *** Revdex.com Ph*** *** Fax *** *** Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On May 8, 2015, our customer entered
into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chrysler Town & CountryOur customer opted to purchase a year/50,mile Vehicle Service Contract (VSC), administered by ***Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceAll DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itAt the time of purchase, our customer signed and reviewed the attached Customer Delivery ChecklistOn the Customer Delivery Checklist under Important Reminder, it is states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on the Customer Delivery Checklist under Maintenance Items, it is states: "…These maintenance items are subject to replacement only upon failure of the component..." On May 21, DriveTime’s Customer Relations Department reached out to our customer to address her concernsWe advised her to take the vehicle to a repair facility to be diagnosedOnce a claim is filed with ***, we can determine if repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistanceWe reminded our customer that within the first days or 1,miles, diagnostic and deductible fees are covered under her DriveCare Limited WarrantyOn May 22, 2015, a repair facility filed a repair claim with *** approved the cost of repair for the tire pressure sensor for a total of $We have made several unsuccessful attempts to contact our customer to inquire whether she is satisfied with this resolutionIf our customer has any additional questions or concerns, we encourage her to contact our Customer Relations Department at *** ***We apologize for any confusion or inconvenience this may have causedAs a goodwill gesture, DriveTime has applied a $credit to the principal balance of our customer’s accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***Sincerely, *** *DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until after the business perform this action and will consider this complaint resolvedI want to keep my options available because the business has shown me how capable they are in resending their resolution.
Regards,
*** * ***

May 20,
*** *** Revdex.com *** *** ***
*** *** *** Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn April 30, 2015, our customer entered into
a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Chrysler Town and CountryAll lease vehicles come with a Life of Lease Limited Warranty, administered by ***Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your referenceOn May 6, 2015, a repair facility contacted *** and recommended the following repairs: ? Transmission Fluid ? Pan Gasket for the Transmission ? Radio replacement ? Front Calipers ? Rear brake pads ? Brake Fluid *** approved all recommended repairs under the Life of Lease Limited WarrantyOn May 15, 2015, our customer contacted DriveTime and informed us her vehicle was involved in a total loss accidentWe informed our customer she would need to continue to make her payments until the vehicle is deemed a total lossWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has sent a $gift card to our customer’s address listed on fileDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, Jacelynn SDriveTime Customer Relations

December 19, 2015Revdex.comPh(602) 264-5299Fax (602) 263-0997Re: Complaint # 10991350To Who It May Concern:Thank you for bringing this matter to our attentionWe appreciate the opportunity toaddress our customer’s concerns.On December 5, 2015, our customer entered into a Closed End
Motor Vehicle Lease withDriveTime, when she leased a Chevrolet EquinoxIncluded you will find the ClosedEnd Motor Vehicle Lease contract for your reference.Later that day, our customer contacted DriveTime to advise of a no-start issue with hervehicleWe advised our customer due to the weekend, we were unable to offer any optionsto assist but would follow up with her the following Monday morning.On December 7, 2015, DriveTime contacted our customer and offered her the options ofone, to take vehicle into a repair facility and have a diagnostic run, we advised we wouldwaive our customer’s diagnostic fee, or two; to return the vehicle at no cost to her andrefund any money paidOur customer advised she would think it over.On December 8, 2015, DriveTime contacted our customer to see if she had made a decision.Our customer advised she would like to have the vehicle repairedAs a goodwill gesture,we offered our customer a direct bill rental vehicle while the vehicle was being repaired.Later that day, our customer contacted DriveTime and advised Enterprise did not have anyrental vehicles availableAs a precaution, we followed up with Enterprise directly to ensurethey did not have any vehicles available for rentalWe apologized to our customer for theinconvenience and offered to exchange her into a different vehicle or refund any moniespaid.On December 11, 2015, DriveTime contacted our customer and again offered to exchangeour customer into a different vehicle or refund any monies paid due to the length of timerequired for the repairs.On December 14, 2015, DriveTime advised our customer we would not be investing in therepairs of the vehicle and would replace her vehicle with a comparable year, make andmodel to her current vehicle.On December 16, 2015, our customer contacted DriveTime and advised she would like toaccept our offer to refund any money paid and part ways with DriveTime.On December 18, 2015, a check for $1,was overnighted to our customer at a temporaryaddress provided.At this time, DriveTime has come to an amicable resolution with our customer by refundingall money paid.As a goodwill gesture, DriveTime has mailed a $American Express gift card.DriveTime thanks the Revdex.com for their ongoing supportShould you haveany questions or concerns, please contact us by calling us at ***Sincerely,DriveTimeCustomer Relations

May 7, *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** ***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn April 24, 2015, our customer entered into a
Closed End Motor Vehicle Lease Contract with DriveTime when she leased a InfinitiIncluded you will find the Closed End Motor Vehicle Lease Contract for your referenceAt the time of sale, our customer signed and dated the "Driver’s Seat Vehicle Return Agreement." Additionally, under the section labeled "Vehicle Return Program" states: "… Having driven it no more than miles; Without damage or having been in an accident; A restocking fee of $200.00; and if the Vehicle is driven more than miles, DriveTime may either refuse to accept the vehicle back or at DriveTime’s election may charge and you will pay $per mile for each mile the Vehicle was driven over miles…" Attached you will find the Driver’s Seat Vehicle Return Agreement for your reviewOn April 28, 2015, DriveTime made an exception to extend the Vehicle Return Period and refund our customer’s down payment of $1,minus the $restocking feeOur customer was informed her check of $1,will be sent to her address in 7-business days, once the check was cutOn May 1, 2015, our customer’s refund check of $1,was sent to our customer’s mailing address via certified mailOur customer can log onto usps.com and use the following tracking number *** to track her refund checkDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** *** *** *** *DriveTime Customer Relations

May 29, *** ***
*** *** ***
*** *** ***
*** *** *** Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On
July 31, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a *** XCOur customer opted to purchase a year/50,mile Vehicle Service Contract (VSC), administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference On October 28, 2014, our customer contacted *** with engine mount and fuel pump concernsShe advised *** that the vehicle was currently at an in-network repair facility being diagnosed On October 29, 2014, our customer contacted *** to see if they had heard from the repair facility*** advised they had not, and that the repair facility where our customer’s vehicle was being diagnosed was no longer in-network*** referred our customer to an in-network repair facility, but no claim was ever filed regarding this matter On March 16, 2014, our customer contacted *** with concerns about the rack and pinion*** advised that those parts would not be covered under the terms of the VSCOur customer contacted DriveTime in regards to the rack and pinion. We encouraged her to have an in-network repair facility call a claim into *** so we could review options to assist with non-covered repairsNo claim was ever filed regarding this matter On May 11, 2015, our customer contacted *** with drive axle concerns*** approved our customer to take the vehicle to an out-of-network repair facility for diagnosis, per DriveTime’s request On May 12, 2015, an out-of-network repair facility filed a claim with *** for engine mounts, the front drive axle, the stabilizer link, the fuel filter, the turbo air hose duct, and other miscellaneous repairsThe front drive axle was approved under the terms of the VSC; however, the additional repairs were declined under the VSC On May 13, 14, and 15, 2015, DriveTime attempted to contact our customer regarding her non-covered repairs, but we were unable to reach herWe left messages for our customer encouraging her to contact us so we could address her concerns On May 18, 2015, our customer contacted DriveTime in response to the calls she had missedWe advised our customer that we would make a one-time exception to approve the stabilizer link and turbo air hose repairs, while our customer would be responsible for the other maintenance items and engine mountsWe also advised our customer that if she paid for the engine mount repairs out-of-pocket, we would offer up to two payment deferments after reviewing her paid receipts On May 19, 2015, DriveTime contacted *** and approved the stabilizer link and turbo air hose repairs On May 20, 2015, our customer contacted DriveTime with concerns that not all the repairs were being coveredOur customer requested a follow up call from the Customer Relations departmentWe attempted to contact our customer to follow up with her, but were unsuccessful On May 21, 2015, our customer contacted DriveTime to discuss her non-covered repairsOur customer stated she was unhappy with the assistance she had been offeredWe advised our customer that beyond the repair exceptions we had already made, we would only be able to offer payment deferments if our customer paid out of pocket for the remainder of the repairs All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it On the Customer Delivery Checklist under “Important Reminder,” it is stated: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.” Additionally, on the Customer Delivery Checklist under “Maintenance Items,” it is stated: “…These maintenance items are subject to replacement only upon failure of the component...” Attached you will find this document for your reference On May 23, 26, and 28, 2015, we attempted to contact out customer to discuss her Revdex.com complaintWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn May 28, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform her of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at *** At this time, we are unable to accommodate our customer’s request for DriveTime to reimburse her for the total cost of her out-of-pocket repair expenses We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied $to our customer’s principal balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, *** *DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On January 9, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease Contract with DriveTime when he leased a Mercury MilanIncluded you will find the Motor
Vehicle Periodic Renewal Lease Contract for your reference At the time of lease, our customer agreed to make bi-weekly payments of $226.76, beginning January 30, 2015.On April 30, 2015, our customer contacted DriveTime in regard to his past due balanceDriveTime advised our customer that he was $past due because of a reversed payment that occurred on April 11, At that time, we advised our customer that the vehicle was eligible for recovery, and he was encouraged to bring the account current.On May 6, 2015, our customer contacted DriveTime in regard to the status of his accountWe advised our customer that his account remained $past due, as we had received a total of $in payments since April 30, 2015.On May 12, 2015, our customer contacted DriveTime and was informed of his current past due balance of $We discussed payment options with our customer to bring his account current.On May 28, 2015, our customer contacted DriveTime’s lease department and set payment arrangements on his accountOur customer stated he would make a payment of $on May 29, 2015.On May 30, 2015, DriveTime received a payment of $from our customerAfter that payment was received, our customer’s account had a delinquency balance of $227.28.On June 5, 2015, a payment of $came due, bringing our customer’s past due balance to $454.04.On June 12, 2015, the vehicle was recovered for defaultPlease refer to page of the Motor Vehicle Periodic Renewal Lease Contract, section 8, entitled “Default, Repossession and Other Remedies:”““The following are events of default: (a) You fail to pay any payment when due or any other amount you owe under this Lease when we ask you for it….If you are in default, after waiting any time the law requires, we may… Add amounts we spend taking these actions to your Lease obligation and charge rent on the added amount, or at our option, ask you to pay these amounts right away; …Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so….”That same day, our customer contacted DriveTime about the recovery of the vehicleWe advised him that his account was currently days past due, for a total delinquency balance of $In order to redeem the vehicle, our customer was informed he would be responsible for bringing the account current and paying the fees associated with the recoveryWe informed our customer he would have hours to redeem the vehicle, or his Motor Vehicle Periodic Renewal Lease Contract would be terminatedOur customer did not redeem the vehicle in this allotted timeframe, and his lease contract has since been terminated.At this time we are unable to accommodate our customer’s requestWe apologize for any confusion or inconvenience this may have causedAs a goodwill gesture, DriveTime has mailed a $American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,*** **DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns
The actions described by our customer are not in keeping with DriveTime’s set standards of service and supportDriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect
On July 23, our dealership confirmed the vehicle was registeredOur customer’s plates are ready for pick upWe encourage our customer to submit any out of pocket receipts for possible assistance
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***
Sincerely,
DriveTime
Customer Relations

September 16, Jasmine Hill Revdex.com Ph###-###-#### Fax ###-###-#### Re: Complaint # Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On June 4, 2016, our customer
entered into a Simple Interest Retail Installment Contract when he purchased a Chevrolet Sonic from DriveTimeThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationThe vehicle came with a day/1,mile DriveCare Limited Warranty, administered by AeverexOur customer purchased an additional year/50,mile Vehicle Service Contract, also administered by Aeverex Attached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty, Vehicle Service Contract, and Customer Delivery Checklist for your reference DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn the “Customer Delivery Checklist,” under “Important Reminder,” it is stated: “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” On August 17, 2016, our customer contacted DriveTime regarding mechanical concernsWe encouraged him to take the vehicle to an in-network repair facility and to contact Aeverex for additional warranty assistanceLikewise, we advised that we would request an itemized estimate from Aeverex for any non-covered repairs for review and the options for possible assistance once a claim was filed On August 22, 2016, an Original Equipment Manufacturer (OEM) filed a claim with Aeverex for the hvac diagnosisIn addition, the OEM stated that they found a leak in the vehicles A/C compressorAeverex approved the hvac diagnosis and compressor under the terms of the Vehicle Service Contract

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsTwo in-network-repair-facilities (INRF) have attempted to diagnose the issues with the vehicle as described by our customerNeither INRF was able to identify a failure as the
vehicle was operating as designed during both inspectionsSubsequently, as they were not able to duplicate our customer’s concerns, no repairs were completedIn addition, our customer has sent us an invoice for the replacement of two tires, an alignment, and two front wiper bladesWe spoke with our customer on August 14, to offer to reimburse the entire cost of these repairs, totaling $301.26, as a gesture of goodwillWe also encouraged our customer to take her vehicle back to the out-of-network repair facility of her choice and submit an itemized estimate for the master cylinder repairsOnce received, we will review options of assistanceWe will continue to work towards an amicable resolution with our customerA detailed description of events is provided below.Our customer’s purchase included a 30-day / 1,500-mile DriveTime Limited Warranty, administered by SilverRockOur customer elected not to purchase the additional 3-year / 36,000-mile Vehicle Service ContractAttached is the DriveTime Limited Warranty and Contract for your reference.Our customer initially contacted SilverRock on July 17, to express concerns with the brakesShe advised an out-of-network repair facility, the original equipment manufacturer (OEM), found the master cylinder to be the origination of these concerns, however, no claims were initiatedAs there was no claim initiated with SilverRock, they encouraged our customer to have the vehicle diagnosed at an INRF and provided the contact information for one nearby. Our customer reached back out to SilverRock on July 18, to advise the INRF was not able to duplicate the issues with the brakes(continued on attached)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On today: July 6, 2015, I received a Redemption and Reinstatement Form, dated: June 30, I have filed several Revdex.com Complaints against this company: Drive Time Automobile Company where the location that I purchased my vehicle from: Temple, Texas (about miles from Waco, Texas).All documents have been submitted to Revdex.com except the mailing in questionThis vehicle was picked up on: June 26, without noticeI faxed this company a letter on June 25, requesting to:(1)Remove the $amount for the GP; (2)Remove the $amount for Gap Insurance; (3).Extended Warranty adjustment has not been completely deducted from my loan from this company and(4)My loan balance is higher today than the price of the vehicle when I purchased it in January 2, 2015.(1)To be made whole; (2).To be reimbursed for an amount to be determined based on the time that it takes for this matter to be resolved
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concernsOn July 24, 2014, our customers entered into a simple interest retail installment contract when they purchased a Dodge ChargerOur customers purchased a year/36,mile
vehicle service contract, administeredIncluded you will find the simple interest retail installment contract and the vehicle service contract for your referenceOn September 15, 2014, we contacted our customers and came to an amicable resolutionWe agreed to credit their account a daily per Diem of $for each day the vehicle is at the repair facility for the engine replacementAs a goodwill gesture, DriveTime has mailed a $American Express gift cardDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On June 06, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Mercedes-BenzAll DriveTime vehicles come
with a day/mile limited warrantyOur customer also opted to purchase a year/50,mile Vehicle Service Contract, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract, Limited Warranty, and Vehicle Service Contract for your reference. Page one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle… We do not make cosmetic repairsWe also do not repair after sale damage such as body, glass, or road hazard damagePlease insure you are comfortable with the condition of the vehicle prior to purchasing." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your review. DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar daysAttached is the Retail Purchase Agreement for your review. Our customer’s repair history with Aeverex is as follows: - June 09, 2015- a repair facility contacted Aeverex and recommended the following repairs: - Headlight Door/Motor- Electrical Diagnostic Aeverex approved the recommended repairs under the Limited Warranty. - June 30,2015- a repair facility contacted Aeverex and recommended the following repairs: - Fog Light - Grill Repair Aeverex informed the repair facility that the recommended repairs are non-covered under the Vehicle Service ContractOur customer was no longer eligible for the Limited Warranty, as he had driven 1,miles since time of purchase. On July 07, 2015, DriveTime spoke with the authorized third party on our customer’s account, in regards to the non-covered recommended repairsWe informed the authorized third party we would review the estimate of the non-covered repairs for possible assistance. Later that day, DriveTime contacted the repair facility to be informed that the front grille had signs of impact damage. On July 14, 2015, the authorized third party contacted DriveTime to discuss her concernsWe informed the authorized third party DriveTime would not be offering assistance for the non-covered repairs due to signs of impact damage. At this time, DriveTime is unable to accommodate our customer’s request to repair the fog light and lower grillIf our customer has concerns regarding his brakes, he will need to take his vehicle to an in-network repair facility for a completed diagnosticOnce a claim is on file through Aeverex, we can then review for possible assistanceDriveTime is willing to waive the $diagnostic fee for our customer to take his vehicle in to address his brake concerns. As a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balance.Should you have any questions or concerns, please contact us by calling us at *** ***. Sincerely, *** ** DriveTime Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would either like my money refunded or Drivetime to assume full responsibility for the repair billThe vehicle began experiencing problems immediTely after leaving their lotThey closed once I left and gave me the run around for answersThe repair process conflicted with my work schedule and a rental was offered only if I had a credit card wich I do notThe warranty I believe would imply me being responsible of wear and tear, but I know for a fact that vehicle had the issues prior and they failed to inspect and repair the vehicle prior to me leasing itI went to Drivetime in desperate need of a vehicle and they fed off my vulnerabilityI fear for those to come after me and be misguided by them tooMy children and I were put in danger and I was lied toIf the issues begN later down the line as a consumer I would assume responsibilityThe issues were persistent and present prior to me leasingand I feel I was jerked with a lemonThis resolution benefits the company whom intentionally took advantage of my need for a vehicle.
*** ***

Dear Ms***,
Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On November 1, 2014, our customer visited a DriveTime Dealership and was approved for financingThe approval is subject to our receipt of
documentation from our customer that allows us to verify the identity of our customer and the accuracy of the information provided to us, including proof of income, proof of residence, and driver’s licenseAttached is the "Get Approved Form" our customer signed and reviewed, which he agreed and gave authorization to the following:
? Agreed to submit an application for credit with DriveTime and may be shared and use by affiliates and joint marketing partners
? Authorized us to obtain credit or similar reports
? Agreed to receive automated telephone calls, voice messages, text messages, emails, or other electronic messages
On November 5, 2014, our customer contacted the DriveTime Dealership and advised he had purchased a vehicle elsewhereSince then DriveTime has not attempted to contact our customer
As a goodwill gesture, DriveTime has mailed a $American Express gift card
DriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####
Sincerely,
DriveTime
Customer Relations

I have read Drivetimes responseI have picked up my check but in their letter they stated they sent a card when it was actually I just want that to be known that the amount is incorrect in their response. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Ms. ***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn October 2, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a Ford
ExpeditionIncluded you will find the Simple Interest Retail Installment Contract agreement for your referenceOn November 10, 2014, we contacted our customer and came to an amicable resolutionDriveTime has submitted an update to the three (3) major credit agencies to reflect “Paid/Current.”DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely,*** *.DriveTime Customer Relations

May 24, Revdex.com Ph(602) 264-Fax (602) 263-0997
*** *** * To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn February 27,
2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep CompassAttached you will find a copy of the Contract for your reviewThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationThe purchase included a day/1,mile Limited Warranty, and our customer purchased a Vehicle Service Contract for additional protectionAttached you will find the Warranty and the Vehicle Service Contract for your reviewOn April 12, 2016, our customer contacted Aeverex to advise that her check engine light was onAeverex referred her to a DriveTime Service Center to have the concern diagnosedAeverex advised that the customer would be responsible for the diagnostic fee per the terms of the Vehicle Service ContractOn April 18, 2016, our customer contacted Bridgecrest to discuss her concernsThe DriveTime Service Center diagnosis stated that the vehicle required an intake manifold - a non-covered item per the terms of the Vehicle Service ContractOur representative advised that we would obtain a copy of the estimate for reviewOn April 19, 2016, Bridgecrest approved the non-covered intake manifold repair as a goodwill gestureBridgecrest approved $in non-covered repairs, and advised our customer that she would be responsible for the $diagnostic feeFULL RESPONSE ATTACHED