DriveTime

October 28, *** *** Revdex.com *** *** ***
*** *** ***Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn August 11, 2014, our customer entered
into a Simple Interest Retail Installment Contract when he purchased a *** *** ***Attached you will find the Simple Interest Retail Installment Contract for your referenceIn addition to autopay, DriveTime provides various options that our customers can utilize to make payments free of charge, such as: ? Pay by Text Message ? Pay by Bank Account (Bill Pay) ? Pay by Mail (Check/Money Order) For a full list of payment options, please visit: *** We have made several unsuccessful attempts to contact our customerOn October 25, 2014, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to himWe encourage our customer to contact DriveTime at *** to address his concernsAs a goodwill gesture, DriveTime has credited $towards our customer’s next scheduled paymentDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***Sincerely, DriveTime Customer Relations

February 11, *** *** Revdex.com Ph(*** *** Fax (602) 263-0997 Re: Complaint # *** Ms*** Thank you for bringing this matter our attentionWe appreciate the opportunity to re-address our customer’s concernsWithout any new information, DriveTime is unable to further assist our customerWe encourage our customer to contact our customer relations department at *** if she has any additional concernsWe apologize for any confusion or inconvenience may have causedShould you have any questions or concerns, please contact us by calling us at ***Sincerely, Justin MDriveTime Customer Relations Department Tell us why here

I am rejecting Mr*** *response due to the fax he did acknowledge Drive Time is no longer interested in the lien and it was sold to several different collection agencies Mr*** onlybknows of oneI have spoken to the current collection agency that has my account but not the titleMr *** stated its nothing they can do because they are not longer the lien holder, I stated to Mr*** even though Drive Time Corporate is no longer the lien hold on the vehicle according to DMV records and the title to which is in reference, Drive Time still remains by law the lien holderAll I am asking is that Drive Time remove their name off as the lien holder, I have given my insurance the bill of sale, and the power of attorney on the car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I reject the offer that drive time has made simply because I do not feel it is a sufficient accommodation considering I have been having this issue since week one of purchase all the while making my payment of monthly for the past months during this time there have been occasions I have been unable to drive the vehicleI have called in on several occasions with no resolution I have been told to bring the car to the lot and I do and in the end I get the same result NOTHING it was not until I reached out to the Revdex.com that drive time contacted me with an offer to reimburse for repairs that should have been done before I left the dealership I have followed every instruction as to where to take the car what parts to buy and I still continued to have the same issue even after taking this car to the manufacturer (***) and they are unable to determine the issue at this time I just want to be reimbursed my down payment repairs and a portion if not all my payments seeing now I'm being advised to turn the vehicle in and on the search for a new one but had this issue been addressed a corrected accordingly in the beginning this would have not been an issue

Re: Complaint # ***Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On July 31, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she
purchased a Dodge JourneyOur customer also purchased a Vehicle Service Contract, administered through AeverexAttached you will find the Simple Interest Retail Installment Contract and the Vehicle Service Contract for your reference.On August 19, 2014, our customer contacted Aeverex advising that she needed to have the ball joints on the vehicle replacedAeverex referred our customer to an in-network repair facility to have the vehicle diagnosed. On August 23, 2014, our customer contacted DriveTime stating that the right front wheel had fallen off the vehicle while drivingWe advised our customer that she would need to take the vehicle to an in-network repair facility to be inspectedAs an exception, we provided our customer with a direct-bill rental until the vehicle could be inspected.On August 25, 2014, an in-network repair facility performed a diagnosis on the vehicle and found that there were issue with the wheel studs, lug nuts, the right front wheel, and cosmetic damage done to the body of the vehicleAeverex requested a third-party inspector go out to the repair facility to inspect the vehicle. On August 26, 2014, the third-party inspector completed his inspection of the vehicleThe inspector verified that the cause of failure was due to four stud bolts on the right front wheel had broken offThe pictures of the inspection show that the holes were not rounded on the wheel, which is an indication of improper fastening of the boltsWe have included a copy of the inspection report for your reference. On August 27, 2014, DriveTime approved the repairs of the wheel studs, lug nuts and wheel mount for a total of $as an exception through Aeverex. On August 28, 2014, DriveTime referred our customer to have the vehicle taken to a different in-network repair facility to have the bodywork inspected.On September 3, 2014, DriveTime contacted our customer to inform her that after reviewing the inspection report, we would not be assisting with the body damage repairsDriveTime advised that the type of damage reported through the inspection report is caused by impact, therefore is our customer’s responsibilityWe directed our customer to utilize her insurance provider for the cosmetic damage sustained by the incidentAt that time, we advised our customer that the direct bill rental would no longer be provided after days of use for a total of $306.60.We apologize for any inconvenience or confusion this matter may have causedIn order to reach an amicable resolution, DriveTime has agreed to refund the $500deductible to our customer. DriveTime thanks the Revdex.com for their continued supportIf you have any questions, please contact us at ###-###-####. Sincerely, *** *.DriveTime Customer Relations

November 28, Revdex.com Ph(*** *** Fax (602) 263- Re: Complaint # To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns DriveTime offers a Day Contract Rate Buy Down, to our finance customers that did not qualify for another program to lower the interest rate at the point of saleThis Interest Rate Buy Down allows our customers the option to place extra money down within the first days of purchaseThis benefit allows our customers the opportunity to lower their interest rate and adjust their payment amounts or the length of their loanAttached is a copy of the Day Contract Rate Buy Down If outside the initial days of the loan, Bridgecrest does not have the ability to refinanceWe encourage our customer to contact other financial institutions that could potential assist with refinancing to possible lower her payment amount On April 15, 2015, at days past due, DriveTime exercised its contractual right to secure the vehicle and assigned the vehicle to be recovered On April 16, 2015, after the vehicle has been reported as recovered, our customer contacted Bridgecrest inquiring about redeeming the vehicleThey advised her that she would need to pay $1,to redeem the vehicleLater that day, our customer paid the redemption fees to retain possession of the vehicle On April 18, 2015, our customer’s account began to fall delinquentAt days past due, in February of 2016, Bridgecrest performed a nine payment deferment to bring the account currentThe intent of providing payment deferments is to assist our customers with maintaining regularly scheduled payments after their hardship periodBetween April of and February 2016, our customer did continue to make paymentsHowever, these payment amounts did not satisfy the regularly scheduled amount or the past due balance she had accrued during this period of time

That is not adequate for a loss of 200+ points on my credit scoreFrom the way it was explained to me by the company the payments would be suspended - thus not late nor would it impact a credit scoreI have had this loan for two years and was never lateThis deferment the company offers forces the owners to have negative credit reportingI have made a future dated payment to DT for February 17th for two payments to have the review of my defermentThe way this program is offered is unfair and for someone to have asked months before the medical leave, it should have been handled better and how they offer deferments it forces their loan owners to have negative impact on their creditI lost my baby, the last thing I could afford at the time was a dollar a month car payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with this decision because of the fact that they are liars and thievesThey know that they took my money and they know that I do NOT owe that moneyEither my money is returned or we go to court
Regards,
*** ***

As mentioned in our previous response, we are able to coordinate with Bridgecrest in opening an investigation into the possibility of fraudShe will need to produce a copy of a valid ID (driver’s license or passport), her social security card, and a police report or a notarized identity theft affidavitShe is also welcome to provide a full Credit Reporting Agency report that demonstrates any areas for investigationShe may fax or email the requested documentation to *** or to ***Should our customer wish to discuss this matter further, she may contact our Customer Relations department at ***. As explained in our initial response, our customer agreed to make monthly payments of $and one final payment of $Our customer also agreed to finance a total of $9,with a 23.347% Annual Percentage Rate (APR), as outlined on page one of the ContractAdditionally, if all payments were made on the scheduled due dates then the total payments made, including the down payment, would be $16,DriveTime did not assess an additional $to the total price of the loanThe $our customer paid was used as a down payment. DriveTime reviewed the documents our customer providedWe are not able to take any actions based on the credit report document and payment confirmation receipts we receivedThe credit report document cannot be verified as a certified reportThe payment confirmation receipts provided appear to be automatically generated responses to our customer when they authorize a payment transactionDriveTime requires a full, running bank statement to substantiate her allegations that she has maintained payments on her account....(continued on attached)

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns.We attempted to contact our customer regarding her response, but were unsuccessfulWe encourage our customer to contact us at the phone number below to submit a receipt to DriveTime regarding the expense paid for the computer reprogrammingOnce we receive the receipt, we will reimburse her for the $69.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,*** **DriveTimeCustomer Relations

Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On May, 5th 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when he leased a Chevrolet Impala
The Closed End Motor Vehicle Lease Contract has been attached for your review.Drivetime strives to insure that we assist our customer in getting there vehicle registered in a timely mannerIn the state of North Carolina, we provide our customer a 30-day temporary tag to allow both Drivetime and the customer enough time to complete the registration processDuring the registration process, our operation advisor found that our customer’s vehicle required a new inspection to be complete to register the vehicleThe dealership arranged for the inspection tobe complete at one of our repair faculties and covered the costs in fullAfter the inspection was completed, our dealership was able to register the vehicle within the allotted 30-day period. Because DriveTime’s Closed End Motor Vehicle Lease Contracts can be cancelled at any time, we do not offer any grace periodsA vehicle is contractually eligible for repossession as soon as the account falls past due, after waiting any time required by lawAs a courtesy to our customers, DriveTime often waits to days before assigning a vehicle to be recovered. On May 29th 2015, our customer called and made a payment in the amount of $for a first payment due May 30th for the same amountThe customer had enrolled in our automatic billing system that allows Drivetime to automatically deduct the customer payment from there bank accountOur system attempted to pull the payment due on the 30th however the payment was declined due to the system not being allowed to pull form the customer current financial institution. On June 23rd 2015, or customer second payment came dueWe attempted to call the customer multiple time however we were unable to contact the customer to inform him of his delinquencyAlthough we attempted to contact the customer at the number provide during contacting, we are not obligated to contact the customer when his account is delinquentIt is our customer responsibility to insure that their lease payment are paid in a timely manner.On June 26th 2015, after attempting to contact the customer multiple times we instructed one of our recovery agents to locate the vehicle and reposes it due to non-payment. The customer called while his vehicle was being repossessed to resolve the issueWe advised the customer that he would be responsible for the past due amount as well and the repossession feeIn addition the repossession agent may charge the customer fee’s associated with storage and processing not to exceed $125. The customer paid his past due balance and fee’s to Drivetime, we sent the release approval to the repossession agentPer the notes, the repossession lot was closed when the customer came to collect his vehicleThe customer had to wait for the repossession lot to re-open to collect his vehicle and pay any fees associated.On July 21, we were able to reach out to our customer and come to an amicable resolutionAs a good will gesture we have agreed to credit the customer’s account $due to the situationThe customer was pleased with this resolution and considered the matter closed. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On December 3, 2014, our customer entered into a Cancel AnyTime Lease Contract when she leased a Chevrolet CobaltThe vehicle came with the Drivers Seat Limited Warranty,
administered by AeverexIncluded you will find the Cancel AnyTime Lease Contract and the Drivers Seat Limited Warranty for your reference.On December 8, 2014, our customer contacted DriveTime about her mechanical and tow concernsOur customer advised that she wanted to return the vehicle with a refundWe advised her that she was unfortunately no longer within the 24-hour return period to grant a refundHowever, we made an exception to cover the cost of her tow bill so there would be no out of pocket costs to our customer to get the vehicle diagnosedWe also made an exception to offer rental reimbursement or a per diem credit onto her account for the days the vehicle was in the repair facility.On December 9, 2014, the repair facility advised our customer that the required repair is part of a recall and would be covered by the original manufacturing dealershipOur customer stated she was very upset about the recall, as well as having to tow the vehicle to the manufacturerWe made an exception to cover the tow bill to get the vehicle to the manufacturerOur customer also advised that she wanted to return the vehicle and get her down payment backWe informed our customer that a refund of the down payment is no longer an option; however, she is free to return the vehicle, as it is a cancel anytime lease.On December 13, 2014, we submitted a request to the Accounts Payable Department to credit the promised per diem credit to our customer’s account for $55.On December 15, 2014, Our Lease Department applied another per diem credit to her account for $Our customer was responsible for the past due balance of $13.60.On December 16, 2014, we contacted our customer to address her complaintWe advised her of an additional per diem credit that was applied to her account due to the mechanical issuesOur customer advised that a credit to her account does not address her complaintWe advised her that we offered the per diem credits and direct billing for her tow as a result of the mechanical issues mentioned in the complaintOur customer stated she was told by the dealership that she could return the vehicle on Saturday, December We advised our customer we would follow up with the dealership regarding this conversation.On December 17, 2014, we followed up with the dealership for clarification on the conversation that referenced returning of the vehicleThe dealership stated our customer called them on December to contend the 24-hour return policyThe dealership’s associate went through the return policy with our customer in its entiretyThe associate advised us that our customer stated she leased the vehicle on Friday, December The associate informed our customer that if she leased on Friday, she could return the vehicle on Saturday, within the 24-hour return periodAttached is a copy of the "Driver’s Seat Vehicle Return Agreement" for your reference.At this time, we are unable to provide our customer with a refund of her down paymentWe have made multiple exceptions to assist our customer with the issues surrounding her vehicle while minimizing any out of pocket costs.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On August 2, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Volvo XCIncluded you will find the Simple Interest Retail
Installment Contract for your reference.On December 10, 2014, we acquired the tracking information for the title documents submitted by the dealershipIt was confirmed the documents were delivered to the Maryland DMV on November at 8:34amWe also had our title department reach out to the Maryland DMV for a status update on the titling for our customer’s vehicleThey gave our titling department a 72-hour turnaround time to provide us with more information.On December 11, 2014, we reached out to our customer to address her titling concernsWe advised our customer that we are working with the Maryland DMV for an updateThe customer asked if we could process her registration at the Missouri DMV for that is where she currently resides.On December 17, 2014, the Maryland DMV advised they mailed the title documents back to the dealership in Mechanicsville, VirginiaWe advised the dealership to forward the documents to our dealership in Missouri to complete the registration process.As a goodwill gesture, DriveTime has applied a $credit to our customer’s payment.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. The actions described in our customer’s correspondence are clearly not in keeping with DriveTime's set standards of service and supportDriveTime strives to make each
customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect. On April 25, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Toyota RAVAttached you will find the Simple Interest Retail Installment Contract for your reference. On May 21, 2015, our customer contacted DriveTime with concerns that the temporary tags for the vehicle were nearing expirationWe advised our customer to contact the dealership where he purchased the vehicle to find out the status of his permanent tags. On May 26, 2015, our customer contacted DriveTime with further concerns that his permanent tags had not arrived yet, as his temporary tags had now expiredWe advised our customer we would look into the matter and follow up with more information. On May 28, 2015, DriveTime attempted to contact our customer, but we were unable to reach himWe left a message encouraging our customer to return our call. On June 6, 2015, our customer’s second bi-weekly payment of $came due. When our customers’ accounts fall past due, we make regular attempts to contact them and make payment arrangementsAfter our customer’s account fell past due, we made daily efforts to reach him and cure the account delinquency, but many of our calls went unanswered. During the first months of the loan, it is very important to build payment history, and it is crucial our customers make payments on timeShould our customers’ accounts fall past due in this period, their vehicles are contractually eligible for recovery. On June 16, 2015, at days past due, DriveTime contacted our customer about his account delinquencyOur customer advised that he would call back that day regarding the past due payment, but no further calls were received from him. On June 18, 2015, at days past due, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recoveredPlease refer to the section in the Simple Interest Retail Installment Contract labeled “Default”: “You will be in default if any one of the following occurs…You fail to make any payment due under this Contract, including any down payment, in full when such payment is due.”On June 19, 2015, at days past due, the vehicle was recoveredOur customer contacted DriveTime with concerns that the vehicle had been recovered despite arrangements he had made with the dealership where he purchased to have a payment credited to his account, due to his previous registration issuesWe advised we would research the matter and follow up with our customer, but he advised he just wished to pay the repossession fees and reclaim the vehicle. On June 22, 2015, the vehicle was approved for redemption, and our customer’s loan was reinstatedA representative in DriveTime’s Customer Relations department contacted the dealership where our customer purchased and confirmed that his permanent tags and DMV check had been mailed to him overnight on June 2, However, the dealership advised they were not aware of a credit that was to be applied to our customer’s account. On June 25, 2015, we contacted our customer and attempted to address his concernsWe encouraged our customer to send in the ticket he had received and the receipt showing he had paid for the ticket and advised we would review for possible reimbursementHowever, our customer was not satisfied with this resolution and advised he would pursue matters further in a small claims court. At this time, we are unable to accommodate our customer’s request to be reimbursed for gas, the time he missed at work, and his repossession feesWe apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has applied a $toward our customer’s principal balance. DriveTime thanks the Revdex.com for their continued supportIf you have any questions, please contact us at ###-###-####. Sincerely,*** **DriveTime Customer Relations

Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On January 15, 2015, our customer entered into a Motor Vehicle Periodic Renewal Lease Contract with DriveTime when she leased a Dodge CaliberThe
vehicle came with a Drivers Seat Limited Warranty, administered through AeverexThe Motor Vehicle Periodic Renewal Lease Contract and the Drivers Seat Limited Warranty Agreement are attached for your review. On January 19, 2015, our customer contacted Aeverex with noise concernsAeverex authorized our customer to take the vehicle to an out-of-network repair facility for diagnosis, as the closest in-network facility was over three hours away. On February 7, 2015, an out-of-network repair facility filed a claim with Aeverex for struts, a tie rod, alignment, a strut mount, front and rear links, and shocksA third-party inspector was called in to verify the failures on the vehicleAeverex approved the strut, inner tie rod, alignment, and strut mount repairs in full; however, as the inspector was unable to find any failures with the front and rear links or shocks, these latter repairs were deniedNo further claims have been filed with Aeverex at this time. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed a Vehicle Inspection Checklist, which has been included for your referenceOn this document under “Important Reminder,” it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on page one of the Vehicle Inspection Checklist under “Maintenance Items,” it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On May 11, 2015, we contacted our customer and addressed her concernsWe encouraged our customer to take the vehicle to a repair facility to have the current issues diagnosedOnce a claim has been filed with Aeverex, we will review options to assist with any non-covered repairs. At this time, we are unable to accommodate our customer’s request to be transferred into a different vehicleAs a goodwill gesture, DriveTime has applied a $credit toward our customer’s payments. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** *.DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns.When our customer’s accounts become past due, DriveTime makes regular attempts to contact our customers to cure the delinquency balance on the accountOur customers are able to set payment arrangements on the account with a loan advisorIf these arrangements are made and kept, attempts for contact will cease.On May 29, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet UplanderOur customer also opted to purchase a year/50,mile DriveCare Plus Protection Package, administered by AeverexAt time of sale, our customer agreed to make bi-weekly payments of $and one final payment of $beginning on June 15, Attached you will find the Simple Interest Retail Installment Contract and DriveCare Plus Protection Package for your reference.On September 18, 2015, an out-of-network repair facility updated a claim with Aeverex stating the timing cover gasket, coolant, cross over gasket, body control module, level sensor and reprogramming of the PCM.On October 2, 2015, DriveTime made an exception to the DriveCare Plus Protection Package by covering the repairs of the timing cover gasket, coolant housing gasket, cross over gasket and coolant for a total of $3,At that time, we required our customer to bring her account current as it currently reflected as past due by $That same day, our customer made a payment of $to bring the account to a current standing.The next day, a regular scheduled bi-weekly payment of $became due on the accountSince that time, when the account has fallen delinquent, DriveTime made attempts to contact our customer in regard to curing the delinquency balance. On January 15, 2016, we have placed a cease and desist on our customer’s account so no outbound calls can be made to our customer as requestedIf our customer would like to discuss the account at all, she would be required to contact DriveTime.Since that time, our customer’s account has remained delinquentDriveTime had not received any communication from our customer in regard to the delinquency balanceIn addition, DriveTime was unable to contact our customer in regard to her account status because the cease and desist remained active on the account per the customer’s request.On March 2, 2016, at days past due, DriveTime placed the vehicle out for recoveryIn the Simple Interest Retail Installment Contract under the section labeled “default” it states:“You will be in default if you do not make any payment in full when such payment is due…If your only default is that you did not pay a payment on time, we may accelerate this contract only if your default continues for at least days…Additionally, we may take back (repossess) the Vehicle.”The next day, the vehicle was recoveredOur customer contacted DriveTime to inquire about redeeming the vehicleDriveTime advised our customer that she would be responsible to pay the past due balance and recovery fees in order to redeem the vehicle.On March 4, 2016, our customer paid all fees associated with redeeming the vehicleAt that time, our customer was able to continue her Simple Interest Retail Installment Contract with DriveTime.At this time, we are unable to refund our customer the cost of the recovery fees as the recovery of the vehicle was validWe are glad to see our customer was able to redeem the vehicle and reinstate her Simple Interest Retail Installment Contract.We apologize for any confusion or inconvenience this matter may have causedWe request that the Revdex.com consider this matter as resolved.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***.Sincerely, Justin M.DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I said before nobody is understanding my situation, there is NOTHING I can do with this matterMy hands are tied and it is up to the parties involved to communicate and work this outI have spoke to the highest people of all parties and they have all told me there is nothing that I myself can doTHEY have to work this outI cannot pick up the check and I cannot make the bank send it to drive time.....they refuse They said they CAN and WILL hold the check for up to years until Drive time cooperatesThe issuance company cannot stop payment or send another check because they said it has been cashedSo having said all that again please tell me if you are going to do something or do I need to contact a lawyer? I already have one that will take this case I'm just trying to give everyone a chance I have very little patience left in this matter as I have already spent several hundred dollars just to fix what needed to be done to drive itI'm a very unhappy customer and will never recommend this dealership to anyone. Also this car was purchased July 3, not February 3rd
Regards,
*** *** ***

DriveTime spoke with the ATP on August 16, to discuss her concernsWe advised that as a goodwill gesture, we would credit our customer’s account for the cost of the battery replacement, up to $200.00, upon receipt of a paid invoice for the repairThe ATP was satisfied with this resolution and
advised she would send in the receiptsAs of August 23, 2017, we have not received the requested receipts from our customer or the ATPThey may fax or email the receipts to *** or to ***Our offer is valid until September 15, If we do not receive the paid receipts by September 15, 2017, the offer will expire, and we will consider this matter resolved

January 4, Revdex.com Re: Complaint # ***
* Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns At the time of sale, DriveTime did not yet offer GAP insurance to our customers as an
optional productOur customers would be required to obtain GAP insurance from a third party insurance provider On September 21, 2015, our customer contacted DriveTime and advised that her vehicle had been involved in a total loss accidentAt that time, our customer inquired if she had GAP insurance with DriveTimeWe advised our customer that she did not, but she did qualify for our Insurance Loss Program (ILP) DriveTime’s Insurance Loss Program allows our customers to enter in to a new loan and have the balance on the loan waived and reported as paid in fullTo qualify for this program our customer must meet the following criteria: The vehicle must be declared a total loss by their insurance company Our customer must have completed and returned all necessary insurance paperwork Our customer’s insurance company must have remitted physical damage payment Pay the Insurance Loss Program deductible of $Our customer’s totaled loan must be current up to the date of loss Have full coverage insurance (comprehensive and collision coverage)at the time of the loss Our customer must qualify for a new loan (down payment for new loan is determined by the vehicle selected) On December 28, 2015, DriveTime contacted our customer and came to an amicable resolutionWe discussed the above information and advised our customer to contact us at *** with any further questions or concernsOur customer advised she would contact us in the future about her choice to take advantage of the Insurance Loss Program or notAs an additional good-will gesture, DriveTime has applied a $credit towards our customer’s principal balance Sincerely, DriveTime