DriveTime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Its a shame that this business would rather not work with someone who had experienced hard times which brought this about, the payment method that was offered by a third party was *** ***, which they do not accept , however ironically they send them out as a gesture of good will,really, also the second method of payment was a *** card, both of which were submitted by my girl friend who just wanted to help, *** got rejected because it was submitted as an unauthorized CASH ADVANCE, which was not disclosed till after it was rejected when *** called her!! legal not sure but very shady indeed also payment could not be in one sum had to be in not sure what that was about told it was policy , yeah policy to collect another transaction fee...whatever happens I am done with theses people, this whole thing is paramount to extortion, perhaps legal means are next,possibly states attorney thank you for time
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I filed a complaint against DriveTime around Nov and it was recently closed because you guys felt the situation was handled when in fact it wasn'tCamile reported to you guys that $was applied to my accountIn addition there was also a per diem being applied to my accountThe per diem was not applied to my account and because of that my car is repossession statusWhen I spoke to some one in the lease department she saw on the account where the per diem for $was supposed to be appliedShe then transfered me to customer relations where the guy I spoke to, who name I believe was Bennett, was very rude, then said he saw no such thingWhen I asked to speak with a supervisor, his response was that there is no supervisor and that there was no one higher then himI'm very frustrated with the run around I'm getting from DriveTime when I have done everything within their regulations to have been refunded my depositI'm trying to get things lowered at it's lowest levelMy next step is filing a lawsuitI would greatly appreciate if you could reopen the compliantAlso attached is a screenshot of the response that I received from DriveTime about the complaint because apparently no one else see that I was supposed to get the $233.47, a per diem, and $
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

December 18, 2015*** ***RevDex.comPh
(602) 212-2232Fax
(602) 263-0997 Re:
Complaint # *Ms*** Thank you for bringing
this matter to our attentionWe appreciate the opportunity to address our
customer’s concerns.On April 17, 2015,
our customer entered into a
Conditional Sale Contract and Security Agreement with
DriveTime when she purchased a Ford FocusAt the time of sale, our
customer agreed to make monthly payments of $and one final payment of
$298.12, beginning on May 4, Attached you will find the Conditional Sale
Contract and Security Agreement for your reference.That same day, our
customer enrolled in DriveTime’s automatic payment withdrawal service (Auto
Pay) and arranged for her monthly payments to be automatically drafted from her
bank accountAuto Pay is available to all DriveTime customers as a convenient
way for them to make payments at no cost to themOn December 3,
2015, a regularly scheduled payment of $was posted to our customer’s
account via her enrollment in Auto Pay.On December 8,
2015, a payment of $was made to our customer’s account via her
enrollment in Bill Pay with her third party bank.On December 9,
2015, our customer contacted DriveTime and stated that her third party bank had
submitted a payment to DriveTime in errorOur customer requested to be
refunded the amount of $DriveTime advised her to submit bank statements
and we would process her request to be reimbursed for the payment.On December 11,
2015, our customer’s third party bank contacted DriveTime and requested that we
refund our customer the payment made on December 8, We advised her third
party bank that we were unable to disclose information to them and we would
need the customer’s bank statements to process that type of requestOn December 14,
2015, DriveTime contacted our customer in an attempt to address her concerns
and reach an amicable resolutionOur customer stated that her bank had already
submitted the information requested to DriveTime and advised her that she would
be receiving a refundDriveTime advised our customer we would research the
situation in an attempt to reach an amicable resolution.On December 15,
2015, DriveTime contacted our customer and advised her that we had not received
the documentation needed to process her requestOur customer advised DriveTime
that she would she would contact her bank to obtain the documents requested.On that same day,
DriveTime received a letter and bank statement from our customer’s third party
bankThe letter requested that we refund our customer the amount of $as
the payment was made via certified funds and they were unable to stop payment
to DriveTimeWe have attached the letter and bank statement for your reviewAt this time, DriveTime
has taken the appropriate steps to remove the $payment posted to our
customer’s account on December 8, A refund has been processed with our
customer’s third party bank and she will be refunded in full. We apologize for
any confusion or inconvenience this matter may have causedAs a goodwill
gesture, DriveTime has applied a $credit to our customer’s principal
balanceDriveTime
thanks the Revdex.com for their ongoing supportShould you have
any questions or concerns, please contact us by calling us at ***
Sincerely, Diana C.DriveTime Customer
Relations

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I HAVE NOT resolved my complaint with Drive TimeMy car was in the shop for almost a week while I waited for Drive Time and the warranty office to contact me or my mechanicI missed several days of work and had to pay out of pocket for the needed repairs $I returned the car several days later to my mechanic because of continued problems with the suspensionFinally I called the warranty office and they refused to take care of any suspension issues EVEN though I had these issues when I drove the car off the lotAt the time I drove the car off the lot they had me sign a waiver for cosmetic damage onlyThey also noted on that report that I was hearing odd sounds coming from the front endI was told if I continued to hear that sound I could bring the car to certified mechanic and have it taken care of for FREE because I had days of complete coverage on the carI have a copy of the problems that were taken care of by my mechanicDrive Time and the warranty office continuously dodge my calls or do not return calls and this is frustrating because if I don't pay my car note on time days later they repossessThey don't give reminder calls or final notification callsI am a single mom and had to borrow the money to fix the car and all of these issues were present at the time I drove the car off the lotI trusted them to keep their word to take care of these issues because the car was inspected by my mechanic before the day warranty was upI have all the paperwork from my mechanic and would be happen to fax them to you upon request.Regards,*** ***

January 15, Revdex.com Re: Complaint # ***Ms*** Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn June 27, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime
when she leased a Chevrolet ImpalaThe Closed End Motor Vehicle Lease is attached for your reviewDriveTime does not compete on price, nor do we hide itWe encourage our customer to research all aspects of their leaseOur customer had the opportunity to sign and review all documents prior to leasing. Our customer had an opportunity to do a walk around on the vehicle while completing a checklist on the vehicle prior to leaseThe terms of a Cancel at Any Time Lease are subject to several factors with are included in lease price of the vehicle, are the following benefits: Multi-point inspection prior to leasing Limited warranty for the term of the lease Free oil changes every 4,miles Free brake pad replacement below manufacture specifications At time of lease, our customer agreed to make bi-weekly payments of $due every other Friday beginning July 17, In addition, our customer was required to pay $1,due at signing to enter into the Closed End Motor Vehicle LeaseThe total payments made towards this lease at end of lease would total an amount of $16,as stated on the Closed End Motor Vehicle Lease on page one under “Total of Payments”DriveTime has made several attempts to contact our customer to reach an amicable resolutionWe encourage our customer to contact our customer relations department at ***As a good will gesture, DriveTime has applied a $credit towards our customer’s paymentWe apologize for any confusion or inconvenience this matter may have causedSincerely, DriveTime Customer Relations Tell us why here

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn November 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Toyota CamryOur customer purchased a
year/50,mile Vehicle Service Contract, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceAt the time of sale, our customer agreed to make bi-weekly payments of $and final payment of $196.78, beginning November 21, DriveTime does not compete on price, nor do we hide itWe encourage our customers to research all aspects of their purchaseOur customer had the opportunity to sign and review the following documents: - Buyer’s Guide - DriveTime’s DriveCare Limited Warranty - What You Need To Know About Financing a Vehicle with DriveTime - Simple Interest Retail Installment Contract Included, you will find copies of the above referenced documents for your reviewDriveTime offers a Vehicle Return Program, which gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment ContractsTo participate in the vehicle return program, our customers must return their vehicles to the dealership within five calendar daysAll DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, it is not replacedA timeline of our customer’s repair history follows: - On November 25, 2014, a repair facility contacted Aeverex and recommended a catalytic converter, heat shield, exhaust manifold gasket, and tire repairsAeverex approved all recommended repairs and the diagnostic fee, but denied the tire repairs- On February 25, 2015, a repair facility contacted Aeverex and recommended rack/gear box and MacPherson strut repairsAeverex denied these repairs, as they are non-covered components under the Vehicle Service ContractWe are unable to accommodate our customer’s request at this timeWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn March 3, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations Department at ###-###-#### to discuss her concernsAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn August 2, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep Grand CherokeeAttached you will find the
Simple Interest Retail Installment Contract for your referenceOn December 12, 2014, our customer contacted our Bankruptcy department regarding payment arrangements for her accountOur customer agreed to pay $on December 26, and $on January 3, Our customer was advised to call back on January 12, to set up additional payment arrangementsOn January 22, 2015, our customer was advised by the Bankruptcy department that a payment of $would need to be made on or before January 31, to prevent the account from charging-offOur customer stated that she was unable to make a payment on her account until February 6, On February 1, 2015, our customer’s account charged-off at days past dueWe are unable to assist or contact our customer at this time because she has a discharged Chapter bankruptcy and is only able to work with the specialists in our Bankruptcy department- Our customer can contact our Bankruptcy department at ###-###-#### to make the necessary payment arrangementsDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn March 18, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Chevrolet ImpalaAttached you will find the
Simple Interest Retail Installment for your referenceDriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate his Simple Interest Retail Installment ContractTo participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar daysOur customer utilized the Vehicle Return Program and returned his vehicle on March 21, On April 27, 2015, our customer informed us he has received the full down payment refund of $1,back onto his credit cardWe apologize for any confusion or inconvenience the delay of refund has caused to our customerAs a goodwill gesture, DriveTime has sent our customer a $gift card to the address our customer providedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** *DriveTime Customer Relations

*** *** November 25, 2015*** *** RevDex.comPh(602)
212-2232Fax (602)
263-0997 Re: Complaint # 1***Ms***Thank you for
bringing this matter to our attentionWe appreciate the opportunity to address
our customer’s concerns.On May 30, 2014,
our
customer entered into a Simple Interest Retail Installment Contract with
DriveTime when he purchased a Dodge AvengerAttached you will find the
Simple Interest Retail Installment Contract for your referenceIn October 2014,
DriveTime temporarily ceased credit reporting to all three major credit bureau
agenciesThis cease was due to required system enhancements taking place in
the manner DriveTime reports to the credit bureausWe have completed the necessary
updates with Experian, Equifax, and TransUnion, and they have uploaded our
customers’ account information for public viewingWe understand the
importance of building and maintaining a credit scoreWe also understand the
importance of accurately reporting credit activity, and that is why DriveTime
has made the effort to complete these system enhancementsOn June 15, 2015, our
customer filed for Chapter bankruptcyThis bankruptcy was discharged on September
24, 2015.When one, or both,
parties on the loan file for bankruptcy, DriveTime ceases reporting the trade
line to all three (3) major credit bureausOn November 11, 2015,
our customer contacted DriveTime and stated he wanted to voluntary surrender
the vehicle back to DriveTimeDriveTime advised our customer to take the
vehicle to the neared DriveTime sales lotOur customer understood and possession
of the vehicle was released to DriveTimeWe have made several
attempts to contact our customer and address his concernsAttempts to reach
him have been unsuccessful but will continue in an attempt to reach an amicable
resolutionAt this time, we are
unable to accommodate our customer’s request to refund him the payments made towards
his loan with DriveTimeWe apologize for any
confusion or inconvenience this matter may have causedAs a goodwill gesture,
DriveTime has sent a $American Express gift card to our customer’s
address on fileWe encourage him to contact our Customer Relations Department
at *** to discuss his concerns. DriveTime thanks the RevDex.coms for their ongoing supportShould you have any questions or
concerns, please contact us by calling us at *** Sincerely, Diana CDriveTimeCustomer Relations

(Please see attached for full response)On March 7, 2017, DriveTime reached out to our customer to discuss the above mentioned timelineWe offered to settle the account for $1,DriveTime would then release the vehicle back to our customer with the title and update her trade line to reflect as
a settled charge offWe advised the amount would need to be satisfied within the next daysOur customer accepted our offer and the call was ended on amicable terms. We apologize for any frustration or inconvenience this matter may have causedWe will remain in contact with our customer through the accepted resolution DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations department at *** *** ***. Thank you, Jessica HCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied because I purchased a defective vehicleThe warranty company referred me back to drivetime because it was defective the day of purchaseDrivetime referred me to the warranty companyThey messed me around for so long I got tired of dealing with a vehicle that wouldn't start and would cut off going down the roadI called many times even though there is "no record" of it but numerous emails were never answered when I asked to email so I would have a record to showI have no way of having a record of calls and what was said so that works to the company's advantage hence the reason I asked for emailsNeither the warranty company y or drivetime wanted to take responsibility and help so this is why I'm in the situationIf drivetime doesn't want to contact me in a proper manner I ask for so I have record of the contact then we have a problem as we have had the whole timeI'm fully aware of any and all contracts on the vehicle, drivetime broke the contract first by selling a defective and dangerous vehicle and this happened the day it was sold
Regards,
Justin Nelson

Re: Complaint # ***To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On June 10, 2011, before purchasing a vehicle with DriveTime, our customer filed for Chapter 7 bankruptcy
This bankruptcy was discharged on September 13, 2011. On February 22, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Ford EdgeAttached you will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with *** and ***, and they have uploaded our customers’ account information for public viewing*** has recently completed these updates, as well. We understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accuratelyAs a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurredThis change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcyThis update should reflect on our customer’s credit reporting within 30-daysWe will be reinstating these trade lines with *** *** and ***. On September 3, 2015, we contacted our customer and came to an amicable resolutionWe discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concernsAs an additional goodwill gesture, DriveTime has applied a $credit towards our customer’s principal balance. We thank the Revdex.com for their continued supportShould you have any questions or concerns, please contact us at ###-###-####. Sincerely, *** ** DriveTime Customer Relations

I do not accept the response from DriveTimeI have attached all of the invoices to support my complaintThis vehicle was serviced in May and the same problem existed when I bought it in June

I have been working with DriveTime to see if I can get another vehicle, but the whole process has caused unwanted stress and going through the whole car buying process again is just going even more stressfulI do not like that they claim there was a secret lien the vehicle that they did not know about, meaning they do not do proper research and follow protocol when buying and selling their vehiclesThe problem with getting another car is that they base their finance approval rate on your current pay-stubI am a hourly paid worker, so my pay is often higher in seasonal times such as when I went to purchase the carWork is slow currently and I do not think it is fair for them to judge my finance amount on what I currently make, because I specifically went and bout the car at the end of November for a reasonIf I have to get another car, they need to deliver it to me and give me the same APR that I have now, if not better, I refuse to accept anything lessI am very very scared to go back into a dealership as I haven't received any respect from any of the sales members, let alone an apology for their negligence in their inability to register a car properlyI love my current car and I hate to lose it, but if I have to get another one, then I want to get a car with the same APR if not better and if the car is newer then my current one or more expensive, then I believe DriveTime needs to just eat thatI have suffered way to much in the first month of the new year from this unnecessary stress

October 23, Revdex.com Ph(602) 264-Fax (602) 263-0997 Re: Complaint # *** To Who It may Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On June
14, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Jeep PatriotAttached you will find the Simple Interest Retail Installment Contract for your reference DriveTime offers eligible customers loan modifications to adjust their scheduled due dates and frequencyIn order to qualify for a due date or frequency change, DriveTime requires our customers’ account to be current On August 8, 2015, our customer contacted DriveTime and requested a loan modification to change the frequency and due dates of her loan paymentsOur customer advised DriveTime she had started a new job and wanted to change her payment to a monthly scheduleDriveTime advised our customer if the requested loan modification was approved, she would need to sign the documents and return them to DriveTime by the effective date of the document On September 3, 2015, our customer contacted DriveTime in regards to her loan modification requestDriveTime advised our customer in order to process a loan modification the account would have to be current and the documents would need to be signed and returned before the effective dateOur customer advised she understood and would processes a payment to bring the account currentDriveTime advised our customer once the payment processed, contact DriveTime and we would resubmit the request for the loan modification On September 4, 2015, our customer contacted DriveTime to re-request the loan modificationDriveTime verified the customer’s payment had processed in full and submitted the loan modification request for review On September 9, 2015, our customer contacted DriveTime to inquire about the loan modification requestDriveTime advised our customer the loan modification documents were completed and awaiting her signatureOur customer requested DriveTime send the documents to her email address on filedDriveTime send the documents as requested On September 10, 2015, DriveTime received the loan modification documents; however, the documents were signed electronically, rendering the documents invalid and not allowing DriveTime to process the loan modification requestDriveTime attempted to contact our customer to advise her of the error, however, we were unable to contact her On September 12, 2015, our customer contacted DriveTime regarding her loan modification requestDriveTime advised our customer the documents must be signed by hand and returned to DriveTimeOur customer advised she understood and informed DriveTime she would be sending the documents the following Monday On September 17, 2015, DriveTime received the signed loan modification documents; however, the effective date of the documents had passed, rendering the documents invalid and not allowing DriveTime to process the loan modification request. On September 23, 2015, our customer contacted DriveTime to inquire about her loan modification requestDriveTime advised our customer the request declined due to the documents being signed after the effective dateOur customer inquired about her current maturity date and how it had been effected by loan modificationsWe explained to our customer how loan modifications effect the maturity date of her loanDuring the conversation with our customer, the call was disconnected On September 30, 2015, our customer contacted DriveTime to discuss the status of her accountOur customer advised DriveTime her new job had already began and she would only be able to make payments on a monthly schedule as previously discussedDriveTime advised our customer once the account was paid current and remained current; we could submitted another loan modification to change the frequency of her scheduled payments On October 1, 2015, our customer contacted DriveTime after bringing her account current to request another loan modificationAlthough our customer’s account was current, she had another payment due October 3, which did not allow enough time to complete the loan modification requestDriveTime advised our customer to complete the scheduled payment, and then request the loan modification allowing the needed time to complete the request before the next payment came due. On October 2, 2015, our customer contacted DriveTime to complete her scheduled paymentDriveTime advised our customer to contact us the following business day and we would request the loan modification to complete the payment frequency changeHowever, DriveTime received no further communication from the customer regarding the loan modification On October 21, 2015, we contacted our customer to discuss her concernsWe advised our customer DriveTime would be willing to offer her an exception to process the loan modification without her account being currentOur customer advised she was satisfied with the resolution On October 22, 2015, DriveTime received the signed loan modification documents from our customerDriveTime contacted our customer and informed her the modification would be processed before her next due dayOur customer advised she was satisfied with this resolution and consider the matter resolved We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer principle balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965- Sincerely, Josh SDriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I want the business to perform this action as soon as possible and, if it does, will consider this complaint resolved
Regards,
*** ***-***

January 4, Jasmine Hill Revdex.com Ph(602) 212-Fax (602) 263-0997 Re: Complaint # *** MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsIn June, our customer attempted to make payment arrangements that were only partially kept. Our customer felt a DriveTime representative told him he only needed to make a partial payment. While we certainly would have accepted a partial payment, the customer remains responsible for any remaining balance. In an attempt to assist our customer, we agreed to provide a two payment deferment that would bring his account current. On December 29, 2015, DriveTime emailed our customer the loan modification documents to be reviewed, signed and submitted in order to process the two payment deferments previously agreed onOnce completed we encourage our customer to fax these documents to *** or email to *** Unfortunately, we are unable to meet our customer’s request of crediting his account for one month of payments as it is our customer’s responsibility to make all payments due on the loanWithout any new information, we are unable to further assist our customerWe encourage him to contact our customer relations department at *** if he has any further concernsShould you have any questions or concerns, please contact us by calling us at *** Sincerely, *** ** DriveTime Customer Relations Department

May 27, *** *** Revdex.com *** *** ***
*** *** *** Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 16, 2012, our customer entered into a
Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet HHRAttached you will find the Simple Interest Retail Installment Contract for your referenceOn August 31, 2013, our customer filed for Chapter bankruptcy, with a discharge date on December 16, DriveTime is unable to ensure accounts that are in an active or have a discharged bankruptcy are being reported accuratelyIn order to comply with FCRA (Fair Credit Reporting Act) guidelines, DriveTime will delete trade lines when a customer files for bankruptcy, to ensure no inaccurate reporting occursAt this time, we are unable to accommodate our customer’s request to report her payment history to all three credit bureausAttached is a credit rating letter that our customer can provide to potential creditorsWe strongly encourage our customer to keep a copy for her recordsAs a goodwill gesture, DriveTime has applied $to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, Jacelynn SDriveTime Customer Relations

November 11, Revdex.com Ph(602) 264-Fax (602) 263-Re: Complaint # *** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn October 17, 2015, our customer entered into a
Closed End Motor Vehicle Lease with DriveTime when she leased a Nissan AltimaAll DriveTime leased vehicles come with Drivers Seat Life of Lease Limited Warranty administered by AeverexAttached are the Closed End Motor Vehicle Lease and Life of Lease Limited Warranty for your referenceAll DriveTime vehicles are thoroughly inspected prior to lease at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itOn November 3, 2015, our customer contacted Aeverex and stated mechanical concerns with the vehicleAeverex referred our customer to an in-network repair facility for diagnosticOn that same day, our customer contacted Aeverex and inquired about rental vehicle assistanceOur customer was advised that no rental vehicle assistance was provided under the terms of the Drivers Seat Life of Lease Limited WarrantyOn November 6, 2015, DriveTime contacted our customer in an attempt to address her concerns and reach an amicable resolutionOur customer was referred to a secondary in-network repair facility for diagnosticOur customer stated that she had an appointment set up for diagnostic at the in-network repair facility referred to her by AeverexDriveTime advised our customer that upon completion of the diagnostic, DriveTime would review any non-covered components under the terms of the Drivers Seat Life of Lease Limited Warranty for possible assistanceOur customer understood and the call was ended on amicable termsCurrently, there have been no claims filed with Aeverex in regards to this matterIf our customer is experiencing mechanical issues, as mentioned in her correspondence, we encourage her to take the vehicle to an in-network repair facility to be diagnosedOnce a claim is filed with Aeverex, we can determine if the repairs are covered by the Drivers Seat Life of Lease Limited Warranty and review non-covered components for possible assistanceWe encourage our customer to contact Customer Relations at *** to address her concernsWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a credit to our customer’s account in the amount of $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***Sincerely, Diana CDriveTime Customer Relations