DriveTime

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Not sure how much room I have to respond so will attempt to make as brief as I can stating all facts:  There are 2 visits to [redacted], the first being the VERY FIRST VISIT that I made to [redacted] which was a little over a week after purchase, still in February as I stated previously....that was when they stated immediately I had to leave the car and spent the whole entire day on the phone, according to them, to try and reach Averex which they couldn't, due to serious storm hitting Midwest; AVerexx later admitted and apologized for the problems with the phones.........so I guess that attempt just gets forgotten since it was due to Natural Causes; the next visit that isn't documented in response is the THIRD visit which came AFTER the 2nd visit which was replacement of hoses only, as far as I was told; the third visit was [redacted] spending the whole day on the phone to reach WARRANTY people, as [redacted] said I have a WARRANTY problem also; by 5pm when I reached [redacted], [redacted]-service manager said he FINALLY reached someone with Warranty (this is between 3:00 in the afternoon when I talked to him and 5:00 p.m.).  At that time, he informed me that Warranty company/AVerexx approved replacement of the part which he had to order and is being shipped to shop from Hyundai dealership "up the street"......only wont have it until Thursday or Friday....this was on a Tuesday........I opted to bring back  on Friday which was the 13th.......at 7:30 which was 4th dropoff; the 13th at 4:30 was 5th drop off because I had car in possession for an hour and "check engine" light came back on.......March 31st occurrence is 75% incorrect: I called Drivetime first to inform that as of last night, car began jerking, slowing down/speeding up again and needed to be taken for repair...I advised Service Manager that I really want to bring car back because is problem...the Service Manager was in complete agreement with me and she had expressed on a previous visit commending me for not "going completely off" before now.....the SERVICE MANAGER SUGGESTED THAT I BRING CAR BACK THAT NIGHT, I didn't plan to bring back that night, as soon as I arrived and walked in the door , she asked for my keys and went and took mileage off vehicle, then she came back inside told me to have a seat while she attempts to make phone calls. I was seated at least 45 minutes to an hour and she called me to phone where she said she had "[redacted]" from Client relations on the phone, when I got on the phone with [redacted], he didn't advise me/remind me of the type of lease I had, he was advising me that Drivetime "just wants another diagnostic, you can take to any one, can be out of network and Drivetime will pick up the cost, he mentioned that he doesn't see all the visits I claim Ive made (because they aren't counting the visits that [redacted] claims they spent all day trying to reach someone) and they need another diagnostic, I argued that it wasn't my job to do at this point, the number of visits I have made to service center are too many. He also asked me "why did you come into branch"........apparently now trying to downplay that one of their representatives suggested that I should come in TO EXCHANGE VEHICLE....I told him that he commented "you would lose your new car deposit" which I knew was a lie and I stated it to him........while I repeated this the Drivetime personnel in the office shook their head in agreement with what I was saying....so bottom line is they weren't going to do what Bonnie said they would. She was very apologetic to me when I got off the phone and said she didn't expect it to go that way.......I drove the car 3 more days until I could commit a full day to handling this matter again.............that was good Friday, April 3, , when I went to RECOMMENDED SERICE PROVIDER [redacted] (transmission specialist) by 8:00 AM. The service manager there knew who I was when I walked in as I had email him  the day before and said to me:  I DONT KNOW IF YOU NOTICE WHEN YOU DROVE IN (As there were at least 30 cars piled up in front yard) BUT I WOULDNT EVEN BE ABLE TO LOOK AT CAR UNTIL POSSIBLY .........TUESDAY SO YOU CAN LEAVE IT.....popular phrase with Drivetime and AVerexx, I still don't understand what the hell sense that makes for someone who needs a car and a company that claims to sell quality cars and do quality service.........anyway, I couldn't leave car for 5 days so drove back to Drive time Branch where I dealt with Thomas until Bonnie came in; Thomas made calls to Client Services who again, "just wanted me to go anywhere and get another diagnostic, will pay for......"...I was there for 2 hours until Thomas told me this.........so let me tell you how that went down because according to Thomas, no one was paying for any repairs, all I had to do was go anywhere and get a diagnostic, "that was all", have them fax it to Drive time and come back here with car.....I went a block down the street to [redacted] and pleaded with manager to run diagnostic "that was all".....he fit me in because that's all he thought it was................2 hours later when he was on the phone to Averexx for 4-5 minutes, explaining to him results of diagnostic, Averexx flatly REFUSED to pay for diagnostic and the manager, upset now, repeated it immediately to me since I was standing there. So I find it curious that its stated in Drivetimes response that there was an APPROVAL for repair.............that probably came after Averexx heard me in the background yelling on my phone to Thomas, at Drivetime, accusing him and Averexx of being liars and scam artists...................there were no repairs done because no one asked me to get repairs done as I wasn't leaving a car to get repairs done and this was understood so as I said...............Drivetime and Averexx are scam artists.....my account was heavily documented that Averexx was paying for diagnostic and they flately refused initially.................so I drove back to Drivetime with diagnostic as Thomas told me to and they did nothing..............had me waiting in lobby all day claiming that they were waiting for phone calls..............I should also add that when they did tell [redacted] they were going to pay for diagnostic, they also told him will take 2 hours to send payment, so I stayed and waited the 2 hours to make sure he was going to get paid......................he finally instructed me that I could leave at 3:30 although he STILL hadn't been sent payment for the diagnostic............I went back to Drivetime Branch and waited in lobby for another hour and a half and no one ever came back and said what they were going to do. which was the plan, I finally left at 5:00 because I had a nighttime job to be at......................Kassandra with Client relations called me around 6:30 my time to plead with me that I should have left car for repair...............when she finally took it serious that I wasn't/couldn't do that she then said if I take to shop, will then pro-rate number of days I will have to get a rental.......................I said ok to dismiss her off the phone but don't have $350 to put down for rental, insurance, etc............never received any Gift card, but on 31st, when I was at Drivetime Branch and after talking to [redacted]...........Bonnie reminded me that I can return car at anytime and get $50 gift card...........Drivetime Client relations is full of all kind of stories, in meantime, I drove car 25 days more with same jerking, slowing down/speeding up problem.....they don't care about my safety, I don't care about their car.........I returned [redacted] calls to me this last week and she want available, she left me a message on Wednesday that she was out of office on Monday; in meantime, I had called Drivetime and AVerexx this week to alert that I will be taking vehicle to [redacted] to diagnose, will not have money for payment and diagnosed problem, I had received a quote of at least $350 to repair...........................Drivetime and Averexx should be Completely ASHAMED of what the real problem is as it never required car to be in service for more than a day......of course, Hyundai was in agreement that to keep a car in repair for more than a day is unreasonable and would mean something was seriously wrong with car so why would Drivetime suggest this with Pride........???CONCLUSION:Whenever specifically, a foreign made car is serviced, it has to be reprogrammed..........most small, neighborhood mechanic shops don't have dealer maker's machinery to reprogram the car once repairs have been made, some of them do..................[redacted], [redacted], and [redacted] don't.....[redacted] has there own equipment but doesn't work on a Hyundai..................the reason for the jerking is because the vehicle was never REPROGRAMMED after the repairs were made..........it would have to be reprogrammed with Hyundais machinery, before Hyundai did or looked at anything, they PROGRAMMED/REPROGRAMMED vehicle and it runs fine.............the cause for the engine light could be due a small valve leak and if returns is due to that but will not affect performance is an emissions issue, THEY BELIEVE, however like stated, if there was ever any mechanical work done before vehicle was leased to me and WAS NOT PROGRAMMED, that could cause the check engine light to come on..................the reason for vehicle malfunction is because it was not REPROGRAMMED once service was done........and I guess I shouldn't expect [redacted] to know this (although I think they should given number of times they serviced the vehicle).......but what is reason Drivetime and especially Averexx would not have a clue as to this being the cause of the problem..............that wouldn't take 5 days or more to fix, Hyundai fixed in an hour and charged me $69 dollars, told me to bring back if check engine light comes back on and will diagnose and charge me proper amounts to fixRegards,
[redacted]

(Please see attached for full response)On March 23, 2017, DriveTime checked the status of the delivery and determined it was not delivered on the previous day as expected. The third party provider of the replacement transmission advised the transmission was successfully delivered, however, it was...

sent to a sister location of the repair facility in error. The transmission has been set for overnight delivery to the correct location with an expected arrival of March 24, 2017. [redacted] and DriveTime have been in constant communication with our customer throughout this process. DriveTime is actively working to ensure the transmission is successfully delivered and repairs are completed in a timely manner. DriveTime will continue to provide transportation assistance and keep our customer updated as to the status of the repairs. We apologize for any inconvenience or confusion this matter may have caused. As an additional gesture of goodwill, we have sent our customer a $50 [redacted] gift card. We will continue to work with our customer and explore all avenues of additional assistance, should it be needed.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations department at [redacted] Thank you,  Jessica H.Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On April 22, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2005 Pontiac G6. All lease vehicles come with a Life of Lease...

Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference.At the time of lease, our customer signed and reviewed the attached Customer Delivery Checklist. On the Lease Vehicle Inspection Checklist under Important Reminder, it is states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to leasing."On April 23, 2015, a repair facility filed a repair claim with Aeverex. The repairs on the blower motor, strut assembly, tie rod end, alignment, fuel injection, and diagnosis were approved by Aeverex.On April 27, 2015, the vehicle was released from the repair facility.On April 30, 2015, our Customer Relations Department to address her continued mechanical concerns. We encouraged our customer to take the vehicle to a repair facility to be diagnosed. Once a claim is filed with Aeverex, we can determine if the repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistance. We informed our customer that she was past the one day return period and returning her vehicle for a refund of her money down and trade in was no longer an option.At the time of lease, our customer signed and reviewed the attached Driver’s Seat Vehicle Return Agreement which states:"We will give you the ability to return the Vehicle to DriveTime and terminate this Lease Contract so long as you return the Vehicle: To the DriveTime dealership where you purchased it within one calendar day…"On May 11, 2015, a repair facility filed a repair claim with Aeverex. The repair facility performed a diagnosis on the fuel system to address the issue of the vehicle cutting off. Aeverex covered the $50 diagnostic fee. The repair facility was unable to duplicate our customer’s concerns.On May 15, 2015, our customer contacted DriveTime’s Customer Relations Department regarding her continued mechanical concerns. Our customer advised us that the repair facility she visited was unable to diagnose the issue and she wanted to return the vehicle and receive a refund. We authorized our customer to take her vehicle to an Original Equipment Manufacturer (OEM) to diagnose the issue and agreed to cover her diagnostic fee as an exception. We explained the terms of her Return Anytime Lease and advised her that no refund would be given if she chose to return the vehicle.On May 20, 2015, an OEM filed a repair claim with Aeverex. The OEM noted a repair needed for the throttle body. DriveTime made a one-time exception to cover the cost of the throttle body repair.On May 23, 2015, our customer contacted DriveTime’s Customer Relations Department to inquire about returning her vehicle. We also advised that all repairs were approved. We also informed our customer that she was outside of the one day return period and that if she returned her vehicle she would receive no refund of her down payment.On May 23, 2015, following her conversation with DriveTime’s Customer Relations Department, our customer voluntarily returned her vehicle.At this time we are unable to accommodate our customer’s request. Our customer returned her vehicle after DriveTime made an exception to cover the cost of repairs to resolve the matter. If our customer has any questions regarding this matter we encourage our customer to contact our Customer Relations department at ###-###-####.As a goodwill gesture, DriveTime has mailed a $25.00 gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

[redacted]
Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 31, 2015 Revdex.com Ph. (602) 212-2232 Fax (602) 263-0997  Re: Complaint #[redacted]
* To Whom It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 6, 2015, our customer...

entered into a Closed End Motor Vehicle Lease with DriveTime when he leased a 2007 Chrysler Sebring. The vehicle came with a Vehicle Service Contract for the life of the lease, administered by [redacted]. Attached you will find the Closed End Motor Vehicle Lease and Vehicle Service Contract for your reference. On November 11, 2015, our customer contacted [redacted] and stated concerns with the vehicle making a noise while turning. [redacted] advised our customer to take the vehicle into an in-network repair facility for diagnostic. On that same day, our in-network repair facility filed a claim with [redacted] for the repairs of steering pump, steering fluid, both front tires, wheel lip, evaporator core, and A/C recharge. [redacted] advised our in-network repair facility that the repair of the evaporator core and A/C recharge were covered under warranty with a repair facility who had previously addressed that concern. They also advised that all other repairs listed were covered under the terms of the Vehicle Service Contract. On November 12, 2015, [redacted] contacted the secondary repair facility and made arrangements with them to pick up the vehicle and address the repairs that were previously completed at their shop. The advised [redacted] that they would cover the evaporator core and A/C recharge repairs under their warranty. Continued… (Full version provided to the Revdex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 3, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Honda Insight. Attached you will find the Simple Interest Retail Installment Contract for your reference. On May 13, 2014, DriveTime made an exception for our customer to re-contract in order to accommodate her request to cancel the Skylink GPS Service. The Skylink GPS Service was an optional product at the time of our customer’s purchase and was not refundable. At the time of the re-contracting, the information submitted to the [redacted] was missing our customer’s name. On December 18, 2014, our customer went to the [redacted] and attempted to submit the "Statement of Ownership". The [redacted] rejected the "Statement of Ownership" and stated that DriveTime needs to resubmit the title with the new contract plus a $10.00 titling fee. In addition, DriveTime is making an exception to pay to re-register the vehicle for $475.00 to ensure there are no more delays. On December 22, 2014, we informed our customer that the required information and check was overnighted to the [redacted] on December 19, 2014. We informed our customer that we are waiting for the [redacted] to complete the process. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On Friday February 6th I spoke with a Rep at DriveTime who advised that I would be responsible for recovery fees and the past due balance due on the vehicle.  Never was it mentioned about being responsible for the cost of repairs.  It was also mentioned by the Rep at DriveTime that a hold would be placed on the vehicle to prevent sale at an auction and that a Redemption Letter had  already been mailed to me to disclose the amount needed for payment to recover the vehicle.  This was a recorded call which DriveTime should be able to retrieve.  At this time I advised that the payment would be made on 02-27-15.  The Redemption and Reinstatement letter was postmarked with a date of 02/09/15 so it was truly not already sent out during the time of the conversation on 02/06/15, in addition I didn't receive the letter until 02/17/15.A call was made to [redacted] Auction on 02/23/15 during which time I spoke with their Rep [redacted] who advised that repairs had already been done on the vehicle and that they couldn't give me an exact amount due because they needed to see if any of the fees would be covered by DriveTime and get the release authorization from them.  Based on the timeline of events the [redacted] Auction did unauthorized repairs during the authorized hold period initiated by DriveTime.  Per the Repair Report provided by [redacted] repairs were done on 02-14-15 and the hold was initially until 02-20-15.In addition to this I contacted [redacted] on 03/01/15 to schedule an appointment to pick-up the vehicle and was told that the vehicle was not drivable by their rep [redacted].  [redacted] advised that the MSP sensor was replaced and during the repalcement she believed the tire rod was broken.  [redacted] advised she would speak with the mechanic to see what all had been done to the vehicle and give me a call back.  After two days of not hearing back from [redacted] I called her back at which time she advised that the tire rod was broken and the cost to replace it was $63.00.  She advised that she was going to see when the mechanic could repair/replace the tire rod and give me a call back.  To date [redacted] has not called me back to advise if the tire rod had been replaced and to set up an appointment to pick-up the vehicle.As previously mentioned this has all caused a major inconveinence, stress, and anxiety for me so I am asking to be reimbursed for car rental expenses from 03/01/15 to present given that [redacted] has made no true efforts to schedule a pick-up and during this time DriveTime's Recovery Unit took their time in responding and trying to resolve this matter.  Also the cost of repairs to be covered as they were not explained during the conversation had with the Rep on 02/06/15 as well as they were done during the hold period that was authorized by DriveTime.Thank you,[redacted]

This is a DEFECT NOT A RECALL. I have attempted on multiple occasions to explain this to their "customer relations" department which seems to be an oxymoron. I have had multiple phone calls with the these people and have had to repeat my concerns multiple times to no avail. I have sent them the documentation they have requested. I have no problem contacting a lawyer and understand fully my rights as a consumer when it comes to the lemon law in the state of Nevada. Either DriveTime can salvage their relatonship with me or they will not.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 20, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2005 Nissan Xterra for a total sales price of...

$12,937.23. Attached you will find two documents given to our customer to explain the finance charge and simple interest. The "Simple Interest Retail Installment Contract" and the "What You Need to Know about Financing a Vehicle with DriveTime" are attached for your review. On page one of the "What You Need to Know about Financing a Vehicle with DriveTime", simple interest is as follows: "Your contract is a ‘simple interest’ contract. That means a "finance charge" (interest) is charged each day on the amount you financed with us. When you make a payment, your payment pays interest and then it pays/reduces the amount financed. If you pay late, your contract continues to accrue interest. When you make your payment late, more of your payment has to go to pay the extra interest. This means less of your payment goes to pay/reduce the amount financed and it can take longer to pay off your contract with us. We strongly encourage you to make your payments on time." Our customer signed page two, acknowledging the understanding of the document. On December 3, 2014, we contacted our customer to explain simple interest and referred him to the MyDriveTime.com FAQ section. The FAQ section provides an in depth example of a simple interest calculation and how the timing of payments affects the balance. In addition, we informed our customer his current payoff balance is $12,825.44. We encouraged our customer to contact us with any additional questions or concerns. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance. DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

December 12, 2016   Revdex.com Ph. ([redacted] Fax [redacted]   Re: Complaint # [redacted]     To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On April...

24, 2015, our customer entered into a Simple Interest Retail Installment Contract when he purchased 2009 Jeep Commander from DriveTime. The vehicle came with a 30- day/1,500-mile DriveCare Limited Warranty, administered by Aeverex. Our customer also opted to purchase a 5-year/50,000-mile Vehicle Service Contract, also administered by Aeverex. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached is a copy of the Simple Interest Retail Installment Contract, DriveCare Limited Warranty and Vehicle Service Contract for your review.   On April 27, 2015, our customer contacted DriveTime to express concerns with water leaking into the vehicle. Since our customer was not located near an in-network repair facility, we encouraged him to have a diagnosis completed at an out-of-network repair facility. We offered to waive the diagnostic fee and any applicable deductible for approved repairs.   On April 28, 2015, DriveTime informed Aeverex we would approve for an up-coming oil change and a diagnostic fee for the water leaking concern. That same day, an out-of- network repair facility initiated a claim with Aeverex for the oil change.   On April 30, 2015, an out-of-network repair facility initiated a claim with Aeverex for the interior diagnostic fee and the transmission diagnostic fee. ---see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello the reason why I rejected is because the customer services is really bad they are not trying to help me they keep telling me some one will contact me an I can not drive my  car at this time this vehicle was never inspected because when I got the vehicle they slip up an said that they just had got this car in from a repostion/repo I can not drive this vehicle the check engine light is on an I can nearly make it to a corner an they are not being helpful I been missing work do to a bad car sold to me all my payment are current an they are not helping me I am still waiting on a call from Monday I know this vehicle was not inspected due to I had to take time off of work to take it to get smog on July 14,2015 to revive my tags this is all bad business I don't under stand why she will leave that out of the report I ask them if they can provide me the date time an year this car was inspected they can not the strust were bad in I been called that in since the first week I have gotten the car they can either fix the problems or refund me my money back what is best for them I have been stressed out missing work I need them to get to the bottom line
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The entire Drive Time incident has cost me in excess of $1,800.00. Drive Time Customer Service Representatives and Sales people are dishonest. These people say whatever is necessary to get you to buy the car. Once you walk out the door, with a 17% interest rate, you are on your own.  The Sales people will avoid your calls, make excuses, come up with new rules to avoid keeping their end of the deal.  My recommendation would be NOONE SHOULD BUY A CAR FROM DRIVE TIME. Drive Time is not a reputable automobile dealer.  They don't keep their word, and when you call them on it they call you a lier. What Drive Time did not mention in its response is that I had to pay a $325.00 repo fee, before they would give me my car back. Drive Time told me I could pick the car up in Desoto Missouri.  But a few minutes before I arrived in Desoto, Drive Time called me and informed me the car had been sent to the wrong place (another Drive Time dealership) and that I could pick it up there, more than 100 miles in the other direction.The fact that Drive Time gave me a $25.00 credit is an absolute insult and shows Drive Time is minimally concerned with customer service.  Anyone coming into contact with Drive Time on Pershal Road in St. Louis, Missouri or [redacted], or [redacted], should go elsewhere.  These people are going to lie to you, play games, forget your name and call you a lier.  Consider [redacted], it within a few miles of every Drive Time in the St. Louis are, has better rates. easier financing and a better selection of cars. 
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 7, 2014, our customer entered into a simple interest retail installment contract with DriveTime, when she purchased a 2012 Chevrolet Cruze. Attached...

you will find the Simple Interest Retail Installment Contract for your reference.On October 13, 2014, we contacted our customer and came to an amicable resolution. DriveTime has agreed to apply a refund of $300.00 towards our customers account as a one-time goodwill gesture. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

December 14,
2015Revdex.comPh. (602) 212-2232Fax (602) 263-0997  Re: Compliant # [redacted]
To Whom It May Concern:Thank you for bringing this matter to our attention. We appreciate the
opportunity to address our customer’s concerns. On June 27, 2014, our customer entered into a...

Simple Interest Retail
Installment Contract with DriveTime when he purchased a 2006 BMW 3 Series. At
time of sale, our customer opted to purchase a Vehicle Service Contract
administered by Aeverex, attached for your review. The Simple Interest Retail Installment Contract and a
document entitled “Important Things
You Should Know” were provided
to our customer at the time of sale to explain finance charges and simple
interest; these documents have been attached for your review.At the time of sale, our customer agreed to make 151 bi-weekly payments
of $228.60 and 1 final payment of $225.67, beginning July 25, 2014. Our
customer also agreed to finance a total of $19,418.74 with a 21.919% Annual
Percentage Rate, as outlined on page 1 of the Simple Interest Retail
Installment Contract. DriveTime does not compete on price, nor do we hide it. We encourage our
customers to research all aspects of their purchase prior to sale. We believe a
large number of our customers review inventory online, including vehicle
pricing, before coming to our dealerships. We also post the prices of our
vehicles on our public website and on all vehicles at our dealerships. At the time of sale, our customer had the opportunity to sign and review
the following documents:Simple Interest Retail Installment ContractBuyers GuideRetail Purchase AgreementDriveCare Limited Warranty AgreementWhat you need to know about financing a vehicle with DriveTimeIncluded you will find copies of the abovementioned documents for your
reference.At the time of signing, DriveTime reviews each document with our
customers and ensures they understand the information within. By signing these
documents, they are asserting that they have read and fully understand the
terms enclosed. We encourage our customers to thoroughly review all paperwork
before signing the contract. In addition, we record all of our closings, and a
centralized group typically reviews in excess of 1,000 closings each month to
ensure adherence to our standards, including the disclosure of all terms and
interest rate.  If our customers are dissatisfied with their purchase for any reason,
DriveTime also offers a Vehicle Return Program that allows them to return the
vehicle and terminate their Simple Interest Retail Installment Contract within
the first five days of their loan. Please refer to page 1 of the Retail
Purchase Agreement, under “Vehicle Return Program”:“We will give you the
ability to return the Vehicle to DriveTime and terminate this retail
installment contract so long as you return the Vehicle: 1) To the DriveTime
dealership where you purchased it within five calendar days…no later than the
close of business on the fifth calendar day….”On November 30, 2015, our customer contacted DriveTime and stated he had
plans to pay off the vehicle. DriveTime advised him that the payoff was
$17,486.83, with $10.33 per diem, good until December 10, 2015.On December 2, 2015, our customer contacted DriveTime and requested a
payoff quote for the loan. DriveTime advised him the current payoff was
$17,507.49 with $10.33 per diem, good until December 13, 2015. Our customer
requested his transaction history and a copy of his contact be sent to him via
email. On December 3, 2015, our customer contacted DriveTime and stated that he
was previously quoted an amount less than what was stated on December 2, 2015. Currently, DriveTime has made several unsuccessful attempts to contact
our customer to address his concerns and reach an amicable resolution. We
encourage our customer to contact our Customer Relations department for further
assistance. At this time, we are unable to accommodate our customer’s request to get
him out of his Simple Interest Retail Installment Contract with DriveTime or
enter into a settlement with him, as DriveTime does not negotiate the price of
the vehicle at time of purchase. We apologize for any inconvenience or confusion this matter may have
caused. As a goodwill gesture, DriveTime has applied a $25.00 credit towards
our customer’s principal balance. We encourage him to contact our Customer
Relations Department at 8[redacted] with any additional questions or concerns. DriveTime thanks the Revdex.com for their ongoing support.
Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely,Diana C. DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On August 09, 2013, our customer entered into a Simple Interest Retail Installment contract when she purchased a 2008 Chevrolet Impala. The vehicle came with...

a 3 year/36,000 mile limited warranty. Included you will find the simple interest retail installment contract and the limited warranty agreement for your reference.
We have attempted to contact our customer to address her concerns, but have been unsuccessful. At this time, we encourage our customer to contact us at [redacted], to discuss her concerns.
As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted]
DriveTime 
Customer Relations

Dear Ms. Hill, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On December 22, 2016, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2009 Nissan Armada from DriveTime. The...

Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. The vehicle came with a 30 days/1,500 miles DriveCare Limited Warranty, administered by SilverRock. Our customer purchased an additional 5 year/50,000 miles Vehicle Service Contract, also administered by SilverRock. Attached are the Contract, DriveCare Limited Warranty and Vehicle Service Contract for your reference.   At time of sale, DriveTime offers the Vehicle Service Contract, Guaranteed Asset Protection (GAP) coverage, and MotionGPS as optional products. Our customer can cancel these products at any time of her choosing and receive a prorated refund to the principal balance on the account. Should she wish to cancel any optional product, we encourage her to visit sr-forms.com, fill out the cancellation form, and submit the form to SilverRock. Methods to submit the form are included at the bottom of each cancellation document. Attached is the Optional Product Disclosure for your reference.

I spoke with The company and they asked me to submit my entire  former liability coverage to him so that he can see if "HYPOTHETICALLY he can lower the amount of what I owe.  He said that was all that they could do.  Considering, once again, that it was my responsibility to MAKE SURE  that I maintained coverage on the vehicle.  He did acknowledge, that Drive-Time may have been somewhat responsible but it's my fault to make sure I have coverage.  At this point he can give me no guarantees...and advised that once I send that information it may take a month or soo to resolve my issue.  At this point I am still back at the same place I was before.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We absolutely do not accept the response from Drivetime. Mainly due to the inaccuracies stated by the business. The dates are completely wrong and they have only started contacting us as of YESTERDAY April 13th 2015. Any correspondence that has taken place besides the response to our Revdex.com complaint, has been one sided and made by us. The $100.55 payment in question was derived from the March 6th auto scheduled payment.....WE called about it the following week when we received NSF fees on our account. And they had no problem accepting our 3rd payment totaling $305.55 on March 20th 2015. The dates that have been given by the company are inconsistent with my pay dates, which is something that was told to the company when we received the vehicle. Why would you accept further payments from someone who owes from the last payment and not apply it to the outstanding balance?? Also, now they are willing to drop the $100.55 balance when that's ALL we asked for to begin with!!! It took going to this level for them to be reasonable? So that tells me they could truly careless about their customers or their business.....they care more about a bad rating from the Revdex.com, which is sad and disappointing. We have since had to get another vehicle from a different company and incur another Down Payment. In the time we dealt with Drivetime from January 31st to our last payment on March 20th, we have spent a total of over $1800.....in less than a 60 day period!!! Lease or not, that is absurd!! How is this legal, seriously? And all over $100.55!!!!!
Regards,
[redacted]

To Whom It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On March 22, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2004 Chevrolet Tahoe. Included with the...

vehicle, came a Vehicle Service Contract, administered by Aeverex, for the life of the lease. Attached you will find the Closed End Motor Vehicle Lease and Vehicle Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.Page one of the “Lease Vehicle Inspection Checklist” under Important Reminder, states: “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to leasing.” At the time of sale, our customer signed the “Lease Vehicle Inspection Checklist.” Attached you will the Lease Vehicle Inspection Checklist for your review.On April 22, 2014, our customer contacted [redacted] and stated concerns with the vehicle not starting. [redacted] advised her to take the vehicle into our in-network repair facility for diagnostic. No claims were filed with [redacted] in regards to her concerns. At the time of lease, our customer signed and reviewed the Closed End Motor Vehicle Lease agreement. On Page 2, under section 9, titled Types and Amounts of Required Insurance Coverage, it states:“You agree to notify us immediately… if you 1) changed your insurance carrier…”Continued… (Full version submitted to the Revdex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On October 10, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2009 Dodge Journey. Included you will find the Closed End Motor...

Vehicle Lease for your reference.
On November 14, 2014, we contacted our customer and came to an amicable resolution. We have applied a credit of $233.47 to our customer’s account. In addition, DriveTime has agreed to credit our customer’s account a per diem credit for the time the vehicle has been in the shop.  
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. 
Sincerely,
[redacted]
DriveTime 
Customer Relations