DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On June 27, 2014, our customer entered into a Simple Interest Retail Installment contract when he purchased a 2006 BMW 3 Series. Included you will find the Simple Interest Retail...

Installment contract for your reference.On October 1, 2014, we contacted our customer and reached an amicable resolution. At this time, DriveTime has placed our customer’s account in our Special handling department. Our Special handling department will ensure our customer only receives collection calls if his account is seven or more days past due.As a goodwill gesture, we have applied a $50 credit towards his next payment. We apologize for any inconvenience or confusion this may have caused.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   We thank our customer for bring this to our attention. The account holder actually entered into a Simple Interest Retail Installment Contract when he purchased a 2006 Mini Cooper from DriveTime.   At this time, DriveTime has received a photographed copy of the CarFax report. However, it is not legible. We have attempted to reach out to the authorized third party (ATP) to request a clearer picture of the CarFax report. We will continue our efforts to reach and work with the ATP and the account holder, to come to an amicable resolution.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 7, 2014, our customer entered into a simple interest retail installment contract with DriveTime, when she purchased a 2012 Chevrolet Cruze. Attached...

you will find the Simple Interest Retail Installment Contract for your reference.On October 13, 2014, we contacted our customer and came to an amicable resolution. DriveTime has agreed to apply a refund of $300.00 towards our customers account as a one-time goodwill gesture. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The facts present to you are half true. My car set in the shop from the time frame describe for more than a month. After contacting drive time with all receipts of out of pocket. I was told by [redacted] that the warranty company covered all expense. That fact is in corrected. I had to pay out of pocket for a new battery on a car less than 2 months, the belts and the thermostat. Currently I just picked my car up from the Acura dealership from when my turbo went out and was told they could only replace the turbo and that the warranty wouldn't cover yet another calytical converter and that they would clean the best they could but wouldn't guarantee that the same problem won't happen again down the line. Applying 25.00 on my principal balance was good, but I was told someone would contact about the issues that I'm currently experience with my Acura. I have tried to call Erica back several times to get no answer nor receive a call back or no certified letter. I would so like this problem to be fixed better then drive time providing feedback to Revdex.com that covers nothing about rectifing this car that has had problems that was over looked during inspection just to make a sell. The papers were signed after a 5 minute test drive around the corner to avoid seeing the lights come on to detect engine troubles. If inspection were conducted throughly why did they smack new brack on worn out rotors...
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The entire Drive Time incident has cost me in excess of $1,800.00. Drive Time Customer Service Representatives and Sales people are dishonest. These people say whatever is necessary to get you to buy the car. Once you walk out the door, with a 17% interest rate, you are on your own.  The Sales people will avoid your calls, make excuses, come up with new rules to avoid keeping their end of the deal.  My recommendation would be NOONE SHOULD BUY A CAR FROM DRIVE TIME. Drive Time is not a reputable automobile dealer.  They don't keep their word, and when you call them on it they call you a lier. What Drive Time did not mention in its response is that I had to pay a $325.00 repo fee, before they would give me my car back. Drive Time told me I could pick the car up in Desoto Missouri.  But a few minutes before I arrived in Desoto, Drive Time called me and informed me the car had been sent to the wrong place (another Drive Time dealership) and that I could pick it up there, more than 100 miles in the other direction.The fact that Drive Time gave me a $25.00 credit is an absolute insult and shows Drive Time is minimally concerned with customer service.  Anyone coming into contact with Drive Time on Pershal Road in St. Louis, Missouri or [redacted], or [redacted], should go elsewhere.  These people are going to lie to you, play games, forget your name and call you a lier.  Consider [redacted], it within a few miles of every Drive Time in the St. Louis are, has better rates. easier financing and a better selection of cars. 
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 18, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2004 Honda Civic. Included you will find the Closed End...

Motor Vehicle Lease Contract for your reference.  At the time of lease, our customers agreed to make bi-weekly payments of $195.31 and the first payment was due on January 02, 2015, followed by 64 payments of $195.31. On January 16, 2015, the vehicle was recovered for payment default. Please refer to page 2 of the Cancel Anytime Lease, section 11 Default, Repossession, and Other Remedies. "You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…" Later that day, our customer contacted us and stated a recovery agency had pick up the vehicle. We informed our customer, she could redeem if she paid the past due amount $795.48 plus $445.00 for recovery fees. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On January 28, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

To whom it may concern:Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 27, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased 2003 Chevrolet Avalanche. All lease...

vehicles come with a Life of Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your reference.At the time of lease, our customer signed and reviewed the Return Anytime Lease Agreement. Page 1, under subsection Excessive Wear and Use, states:"You may be charged for excessive wear based on our standards for normal use and for mileage in excess of a rate of 24,000 miles per year (prorated based on the total number of scheduled periodic payments) at the rate of twenty cents per mile."In addition, on page two, under subsection Description of Vehicle, it notes 150,666 miles as the starting odometer reading of his Return Anytime Lease Agreement.On July 13, 2015, a repair facility filed a claim with Aeverex. The repair facility noted an odometer reading of 167,187 miles when the claim was initiated. By this time, our customer had driven 5,440 miles over the prorated allotted mileage for 167 days in the lease. At the rate of twenty cents per mile, our customer had accrued an over mileage fee of $1,088 per his lease agreement.On July 24th, the claim was updated to report a transmission replacement. On July 28th Aeverex sent the high cost estimate for repairs to DriveTime for further review. Our customer contacted DriveTime’s corporate offices to inquire about the review process. We advised our customer that a decision would be made within 24 to 48 hours.On July 29th DriveTime advised Aeverex to proceed with the repairs for a total of $2,039.90.On July 30, 2015, we contacted our customer regarding his repair concerns and over mileage fees. We advised him that as an exception, we would release the vehicle to him and allow him until August 7, 2015 to pay the accrued over mileage fees. Our customer informed us that he would be abandoning the vehicle at the repair facility as he was unable to meet that agreement.On August 4, 2015, our customer contacted DriveTime’s Corporate Offices to discuss his concerns with the over mileage fee. We advised him that per his Return Anytime Lease Agreement, the allotted mileage is prorated based on the number of payments. We informed our customer he could cancel his lease any time by returning the vehicle to the dealership. By returning the vehicle to a DriveTime location, our customer would then be eligible to lease or buy a vehicle from us again at any time in the future.On August 13, 2015, DriveTime’s Customer Relations Department reached out to our customer to address his concerns. After further review of his situation we advised him that we would be unable to assist with the fees due to the excessive mileage placed on the vehicle. Our customer notified us that he would be returning the vehicle as he was unable to meet this request.We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer’s address.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTimeCustomer Relations

December 28, 2015Revdex.comRe: Complaint # [redacted]Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.When our customers’ accounts become delinquent, DriveTime makes regular attempts to contact our customer...

to cure the delinquency balance. While speaking with our loan advisors, our customer is able to set payment arrangements on the account. If these arrangements are made and kept, efforts to contact our customer will cease. DriveTime offers an auto pay option through a third party vendor as a convenience for our customers. In order to enroll in auto pay, our customers must provide their bank account number and routing number to a DriveTime agent. On December 13, 2014, a payment was drafted via auto pay from our customer’s bank account as scheduled. On December 17, 2015, this payment was returned due to insufficient funds. On December 26, 2014, our customer contacted DriveTime in regard to the payment drafted on December 13, 2014. Our customer advised that the payment should have been drafted that day and the funds were available in her bank account. DriveTime advised our customer to provide a running bank statement showing the funds were available to further assist our customer. At this time, DriveTime is accurately reporting our customer’s credit history to the three major credit bureaus and we are unable to accommodate our customer’s request. We encourage our customer to continue to contact our Customer Service Department at ###-###-#### to set payment arrangements on the account. DriveTime has made multiple attempts to contact our customer in order to come to an amicable resolution. We apologize for any confusion or inconvenience may have caused. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Sincerely, DriveTime Customer Relations

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn July 23, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 GMC Acadia. Our customer’s vehicle...

came with a 30 day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty for your reference.DriveTime offers a Vehicle Return Program, which gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment Contracts. To participate in the Vehicle Return Program, our customers must return the vehicle to the dealership where they purchased within five calendar days. Attached is the Retail Purchase Agreement for your review.On July 27, 2015, the third business day after purchase, a repair facility filed a claim with Aeverex for an engine control module. Aeverex approved these repairs in full under the terms of the DriveCare Limited Warranty.On July 28, 2015, our customer contacted DriveTime about her mechanical concerns. She inquired into options for returning the vehicle and receiving assistance for out-of-pocket expenses she had paid for a battery. We informed our customer the process for utilizing the Vehicle Return Program and advised her we would review her out-of-pocket receipts for reimbursement. Our customer then returned the vehicle to DriveTime and terminated her Simple Interest Retail Installment Contract.On July 29, 2015, we issued our customer a reimbursement check for $181.54 for the battery that she had purchased.On August 11, 2015, our customer contacted DriveTime’s Customer Relations Department about the refund for her down payment. She verified that the refund for the battery had been received; however she had still not received the refund for her down payment. We confirmed that our customer had used a debit card to make her down payment. Page 2 of the Retail Purchase Agreement explains the refund timeframe of the Vehicle Return Program as follows:"If I paid my down payment by check or debit card, you will pay me and/or return my trade in by… 15 business days after my purchase of the vehicle."We informed our customer that we would have this check cut in house and shipped priority overnight via Federal Express.On August 13, 2015, we contacted our customer to notify her that the check had been cut and shipped. We advised her that the check was expected to arrive at the DriveTime dealership where she purchased the following day.On August 15, 2015, the check was delivered to the dealership and our customer retrieved it. We contacted our customer and determined she was satisfied with this resolution. We ended our correspondence on amicable terms.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer’s address on file.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

April 22, 2015 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 30, 2012, our customer entered into a...

Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Chrysler PT Cruiser. Attached is the Simple Interest Retail Installment Contract for your reference. On April 20, 2015, we spoke with our customer and informed him the modification paperwork he submitted was received in a timely matter. We informed our customer a DriveTime error caused his modification to expire. At this time, we are in contact with our customer to complete his modification request. We apologize to our customer for any confusion or inconvenience this has caused. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance and waived the $5 late fee. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn May 5, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Chevrolet Equinox. At the time of sale our customer...

purchased a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.At the time of purchase our customer signed and reviewed the attached Customer Delivery Checklist. Page one of the Customer Delivery Checklist under Important Reminder, states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing."Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states:"…These maintenance items are subject to replacement only upon failure of the component..."At the time of sale our customer signed and reviewed the included Retail Purchase Agreement. On page one, under subsection Vehicle Return Program, it states:"You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: 1) To the DriveTime dealership where I purchased it within five calendar days (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the fifth calendar day."On May 5, 2015, a Goodyear initiated a repair claim with Aeverex. After performing a diagnosis, the repair facility reported repairs needed for rotor resurfacing. Aeverex approved the cost of the diagnosis and the repair for the rotors at a total of $325.95.On May 22, 2015, our customer contacted DriveTime’s Customer Relations Department to discuss her mechanical concerns. Our customer inquired about returning her vehicle. We informed her that would not be an option at this time. We encouraged our customer to take the vehicle to a repair facility to be diagnosed. Once a claim is filed with Aeverex, we could then determine if the repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistance.On May 23, 2015, an original equipment manufacturer (OEM) filed a repair claim with Aeverex. The OEM reported repairs needed for the radio and one tire pressure sensor. Aeverex approved the cost of the diagnostic fee and all reported repairs for a total of $901.15.On June 1, 2015, our customer contacted DriveTime’s Customer Relations Department in regards to the concerns with her tire pressure sensor. We received confirmation that Goodyear had reprogrammed the sensors prior to the vehicle being taken to the OEM, but no related repairs were performed. We then informed our customer that in order to address the tire pressure sensor concern she would need to return the vehicle to the OEM. If the issue is related to repairs performed at the OEM, they would warranty their work.On June 1, 2015, the OEM updated the claim to include a radio control panel and the other three tire pressure sensors. Aeverex approved the updated repairs for a total of $812.31.On June 3, 2015, DriveTime Customer Relations contacted our customer to address her concerns. We referenced the approval made on June 1, 2015, and asked our customer if she was still experiencing any issues. Our customer explained she was still having issues with the tire pressure sensors. We encouraged our customer to return the vehicle to the OEM to address her concern related to the previous repairs. Once the claim is filed with Aeverex we can review options for possible assistance. Our customer declined this offer.At this time, we are unable to accommodate our customer’s request. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On August 09, 2013, our customer entered into a Simple Interest Retail Installment contract when she purchased a 2008 Chevrolet Impala. The vehicle came with...

a 3 year/36,000 mile limited warranty. Included you will find the simple interest retail installment contract and the limited warranty agreement for your reference.
We have attempted to contact our customer to address her concerns, but have been unsuccessful. At this time, we encourage our customer to contact us at [redacted], to discuss her concerns.
As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted]
DriveTime 
Customer Relations

September 9, 2016   Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997    Re: Complaint #[redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 28,...

2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Hyundai Sonata. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached you will find a copy of the contract for your review.   The purchase included a 30 day/1,500 mile Warranty, and our customer purchased an optional Vehicle Service Contract (VSC) for additional protection, both of which you will find attached for your review. Both of these products are administered by third party company, Aeverex.   At the time of purchase, our customer signed and reviewed the attached Important Disclosures. On page 2 under subtitle “Recalls” it states:   Used vehicles may be subject to manufacturer recalls to repair, at no cost to you, mechanical or operational problems. Only new car dealers are allowed to do these repairs. You should confirm with a new car dealer that your vehicle does not require recall repairs.   Neither the Safercar.gov website, nor the Hyundai recall information website, show any open recalls for this vehicle’s VIN. However, there is an extended manufacturer’s warranty on the engine for this vehicle.   On December 18, 2014, an in-network repair facility called Aeverex to report a number of items needing repair, one of which was a steering column bushing. The claim was approved by Aeverex, but on January 21, 2015, the repair facility reported that they did not have the tool required for the steering column repair, and referred the customer to an Original Equipment Manufacturer (OEM) facility to perform the repair.FULL RESPONSE ATTACHED

To Whom It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On March 22, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2004 Chevrolet Tahoe. Included with the...

vehicle, came a Vehicle Service Contract, administered by Aeverex, for the life of the lease. Attached you will find the Closed End Motor Vehicle Lease and Vehicle Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.Page one of the “Lease Vehicle Inspection Checklist” under Important Reminder, states: “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to leasing.” At the time of sale, our customer signed the “Lease Vehicle Inspection Checklist.” Attached you will the Lease Vehicle Inspection Checklist for your review.On April 22, 2014, our customer contacted [redacted] and stated concerns with the vehicle not starting. [redacted] advised her to take the vehicle into our in-network repair facility for diagnostic. No claims were filed with [redacted] in regards to her concerns. At the time of lease, our customer signed and reviewed the Closed End Motor Vehicle Lease agreement. On Page 2, under section 9, titled Types and Amounts of Required Insurance Coverage, it states:“You agree to notify us immediately… if you 1) changed your insurance carrier…”Continued… (Full version submitted to the Revdex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On October 10, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2009 Dodge Journey. Included you will find the Closed End Motor...

Vehicle Lease for your reference.
On November 14, 2014, we contacted our customer and came to an amicable resolution. We have applied a credit of $233.47 to our customer’s account. In addition, DriveTime has agreed to credit our customer’s account a per diem credit for the time the vehicle has been in the shop.  
As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. 
Sincerely,
[redacted]
DriveTime 
Customer Relations

I spoke with The company and they asked me to submit my entire  former liability coverage to him so that he can see if "HYPOTHETICALLY he can lower the amount of what I owe.  He said that was all that they could do.  Considering, once again, that it was my responsibility to MAKE SURE  that I maintained coverage on the vehicle.  He did acknowledge, that Drive-Time may have been somewhat responsible but it's my fault to make sure I have coverage.  At this point he can give me no guarantees...and advised that once I send that information it may take a month or soo to resolve my issue.  At this point I am still back at the same place I was before.

Good morning, I am rejecting this response for now until I know exactly what this paper is that they want me to sign. I hope they can explain it to me. I would also like it if they can refund me for 8 payments as just the repairs that was not approved I had at least $2300 in repairs for the many breakdowns. I would of liked to respond to the things on their response but this site only allows 2000 character. But they know their is no way I can get a police report for an accident that I don't know where it happened nor I'm sure they would not give me someone's private info about it. As to getting an estimate they know I live 500 miles away from that dealership because I was in GA visiting my son. When I broke down once again my son told me enough is enough you need a safer car especially since I drove my grandson's to school etc as their mom is being deployed I need 1 know more then ever. So there is no way I can get an estimate and they know it. The reason they called me on Nov. 11, 2015 was because I wrote a review on the Revdex.com site. Why is it only after review/ complaint filed they are willing to help me?

(Please see attached for full response)Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. We sincerely apologize for any frustration or inconvenience caused by the vehicle and documentation request.  We are working with our customer towards an amicable resolution. On September 26, 2017, DriveTime reached out to our customer to further discuss her concerns. Our customer provided perspective on the repair history. We explained the Full Settlement and Release of Claims. Our customer advised the Department of Motor Vehicles would not provide her the report. We confirmed with our customer that the authorized third party on the account was unable to obtain an estimate due to cost. We advised we would be able to review her request to refund her eight payments if she sends us receipts for the previously completed repairs. Our customer agreed to send receipts and the call ended on amicable terms.  We will continue to remain in contact with our customer to reach an amicable resolution. As stated in our previous response, our customer is responsible for the loan while it is in an active status.

For full response, please see attached. On October 13, 2017, our customer’s check was processed and mailed to the purchasing dealership. As the check has already been mailed at this time we are unable to accommodate our customer’s request to overnight the check or send it to her home location....

To accommodate for postage time, our customer should be able to collect the check no later than October 19, 2017. On October 17, 2017, we confirmed the check had arrived at the dealership and was picked up by our customer later this day.  We strive to make each customer’s experience with DriveTime both rewarding and pleasant while treating all customers with the utmost respect. We will take necessary steps to investigate the level of customer service our customer received and will address any internal training opportunities and corrective action to employees as necessary. Thank you for your ongoing support in allowing us the opportunity to address our customer’s concerns. Should you have any questions or concerns, please contact our Customer Relations department at [redacted]

March 29, 2016 Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997  Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. All DriveTime vehicles are thoroughly...

inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On November 16, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chrysler Town & Country. The purchase included a 30 Day/1500 Mile Limited Warranty, and our customer also purchased an additional Vehicle Service Contract, both of which are administered by Aeverex. Attached you will find the Contract, Warranty and Service Contract for your review. On January 6, 2016, per our customer’s request, Aeverex cancelled our customer’s Vehicle Service Contract. On January 14, 2016, a pro-rated refund of $2,664.76 was applied to the principal balance on our customer’s account, reflecting his cancellation of the Vehicle Service Contract. On February 13, 2016, our customer contacted DriveTime and advised that he was having issues with his vehicle and wanted to know if DriveTime was able to offer any assistance. Our representative advised that if our customer obtained an estimate for the repairs, he could submit that to DriveTime to be reviewed for possible assistance. On March 2, 2016, our customer again contacted DriveTime and advised that his vehicle issues concerned his power steering and water pump. Our customer stated that he would obtain an estimate for DriveTime’s review.