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DriveTime Reviews (3011)

August 14, 2015 [redacted]Revdex.comPh. [redacted]Fax [redacted]  Re: Complaint # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns On July 3, 2015, our customer contacted [redacted] with concerns about a noise when backing the vehicle up. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed. On July 6, 2015, an in-network repair facility filed a claim with [redacted] for the accessory drive-belt tensioner, lower ball joints, upper control arms, brake pads, rotors, and brake diagnosis. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 10, 2015, DriveTime’s Customer Relations department contacted our customer in response to concerns she had voiced about non-covered repairs that were needed on the vehicle. We advised we would review an estimate for possible assistance, then contacted [redacted] and advised them to accept an upcoming claim for a broken grill and door. Later that day, our customer contacted [redacted] about the above-mentioned grill and door. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed; however, no claim was ever filed with [redacted] in regard to this matter. On July 13, 2015, our customer contacted [redacted] with concerns about a tire issue, rust under the vehicle, and the steering wheel vibrating. [redacted] referred our customer to another in-network repair facility to have the vehicle diagnosed. That day, an in-network repair facility called a claim into [redacted] for the left-rear caliper. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 20, 2015, our customer contacted [redacted] about a no-start issue with the vehicle. [redacted] encouraged our customer to have the vehicle towed to an in-network repair facility for further diagnosis. On July 22, 2015, an in-network repair facility filed a claim with [redacted] for the steering column and steering diagnosis. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 23, 2015, we contacted our customer and attempted to address her concerns. At that time, our customer advised the vehicle was operating well. We advised our customer to contact [redacted] if any further mechanical concerns with the vehicle were to arise. Without any new information, we are still unable to accommodate our customer’s request for DriveTime to lower the price of the vehicle. However, if our customer is still experiencing issues with the vehicle, we encourage her to contact [redacted] at [redacted]. Once a claim has been filed, if any repairs are not covered under the terms of the DriveCare Limited Warranty, we will review potential options to assist. Likewise, we encourage our customer to contact our Customer Relations department with any further questions or concerns at ###-###-####.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime Customer Relations

March 29, 2016 Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997  Re: Complaint # [redacted] To Whom It May Concern, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. All DriveTime vehicles are thoroughly...

inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. On November 16, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chrysler Town & Country. The purchase included a 30 Day/1500 Mile Limited Warranty, and our customer also purchased an additional Vehicle Service Contract, both of which are administered by Aeverex. Attached you will find the Contract, Warranty and Service Contract for your review. On January 6, 2016, per our customer’s request, Aeverex cancelled our customer’s Vehicle Service Contract. On January 14, 2016, a pro-rated refund of $2,664.76 was applied to the principal balance on our customer’s account, reflecting his cancellation of the Vehicle Service Contract. On February 13, 2016, our customer contacted DriveTime and advised that he was having issues with his vehicle and wanted to know if DriveTime was able to offer any assistance. Our representative advised that if our customer obtained an estimate for the repairs, he could submit that to DriveTime to be reviewed for possible assistance. On March 2, 2016, our customer again contacted DriveTime and advised that his vehicle issues concerned his power steering and water pump. Our customer stated that he would obtain an estimate for DriveTime’s review.

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 31, 2015, our customer entered into a Cancel Anytime Lease Contract with DriveTime when she leased a 2005 Ford Freestar. The lease also came with a Life...

of Lease Warranty. Attached you will find the Cancel Anytime Lease Contract and Life of Lease Warranty for your reference.On February 6, 2015, our customer called in regards to not having a vehicle while her vehicle was in the repair facility. Lease contracts do not come with any type of rental assistance; however, as a one-time exception, we offered rental reimbursement of up to $25.99 per day during the time the vehicle was in the repair facility.On February 7, 2015, our customer called in regarding the rental reimbursement. She advised that she could not afford to pay for the rental up front. We advised that we could assist her by providing a per diem account credit of $72.73 for the five days the vehicle was in the repair facility. We also credited the account $75.00 for the tow our customer paid for out of pocket.On February 20, 2015, our customer informed us that the vehicle was not starting and had to go back to the repair facility.On February 23, 2015, our customer informed us that the vehicle was still in the repair facility and a diagnostic was being conducted. We advised that once the diagnosis was called into Aeverex, we would review for possible assistance. We advised that a per diem account credit could be offered.On February 26, 2015, our customer called in regarding the additional per diem credit. However, the repair facility was still waiting on the radio part to arrive. Our customer resumed possession of the vehicle until the part arrived. We decided to wait until all of the repairs were completed before submitting for the last credit.At this time, the per diem credits are the only assistance we have available to our customer. Once the remaining repair is completed on the vehicle, we will submit for the final credit to the account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

(Please see attached for full response)Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. We sincerely apologize for any frustration or inconvenience caused by the vehicle and documentation request.  We are working with our customer towards an amicable resolution. On September 26, 2017, DriveTime reached out to our customer to further discuss her concerns. Our customer provided perspective on the repair history. We explained the Full Settlement and Release of Claims. Our customer advised the Department of Motor Vehicles would not provide her the report. We confirmed with our customer that the authorized third party on the account was unable to obtain an estimate due to cost. We advised we would be able to review her request to refund her eight payments if she sends us receipts for the previously completed repairs. Our customer agreed to send receipts and the call ended on amicable terms.  We will continue to remain in contact with our customer to reach an amicable resolution. As stated in our previous response, our customer is responsible for the loan while it is in an active status.

December 11, 2015RevDex.comPh.
(602) 212-2232Fax
(602) 263-0997  Re:
Complaint #[redacted]To Whom It
May Concern: Thank you for bringing
this matter to our attention. We appreciate the opportunity to address our
customer’s concerns.On October 20,
2015, our customer entered...

into a Closed End Motor Vehicle Lease with DriveTime
when she leased a 2006 Nissan Sentra. The vehicle came with a Vehicle Service
Contract for the life of the lease, administered by Aeverex. Attached you will
find the Simple Interest Retail Installment Contract and Vehicle Service
Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our
DriveTime inspection centers. Parts that fail inspection are replaced. However,
if a part is functioning at the time of inspection, there is no need to replace
it.Page one of the “Vehicle Delivery Checklist” under Important
Reminder, states: “Our focus in the multi-point inspection is primarily the safety and
reliability of your vehicle…Please ensure you are comfortable with the
condition of the vehicle prior to leasing.” Additionally, on page one of the “Vehicle Delivery Checklist” under
Maintenance Items, states: “…These maintenance items are subject to replacement only upon
failure of the component...” At the time of lease, our customer signed and reviewed the “Vehicle
Delivery Checklist.” Attached you will the Vehicle Delivery Checklist for
your review.On October 26,
2015, our customer contacted DriveTime and stated concerns with the vehicle’s
battery. Our customer was advised to contact Aeverex for an in-network repair
facility for diagnostic. On that same day,
our customer contacted Aeverex and stated mechanical concerns with the vehicle.
Aeverex advised our customer to take the vehicle into an in-network repair
facility for diagnostic. On November 23,
2015, our in-network repair facility filed a claim with Aeverex for the repair
of engine mounts, battery terminal ends, and radio. Aeverex advised our
customer that the repairs were approved under the terms of the Vehicle Service
Contract. On November 27,
2015, our customer contacted Aeverex and stated ongoing concerns with repairs
that were previously completed at our in-network repair facility. Aeverex
advised our customer to take the vehicle back to our in-network repair facility
for diagnostic. On December 1,
2015, our customer contacted Aeverex and stated that she was unable to get the
vehicle into the in-network repair facility due to needing the vehicle to get
to work. Aeverex advised our customer that they were unable to assist without a
new diagnostic on file. On that same day,
our customer contacted DriveTime and expressed her concerns with the check
engine light in the vehicle. DriveTime also advised our customer to take the
vehicle back to our in-network repair facility for diagnostic.  On December 4,
2015, DriveTime contacted our customer in an attempt to address her concerns
and reach an amicable resolution. We advised our customer that DriveTime would
make an exception to the Vehicle Service Contract and provide her with two days
of a direct bill rental vehicle once the vehicle is at our in-network repair
facility for diagnostic. On that same day,
our customer advised DriveTime that the vehicle has passed emissions testing.
In turn, DriveTime was able register the vehicle in the state of Arizona. Currently, there
have been no claims filed with Aeverex in regards to our customer’s mechanical
concerns with the vehicle. We encourage our customer to take the vehicle into
our in-network repair facility for diagnostic. Without any new information, DriveTime is unable to accommodate our
customer’s request to be placed into a different vehicle with us. We encourage
our customer to contact our Customer Relations department at 800-965-8043 for
further assistance. We apologize for
any confusion or inconvenience this matter may have caused. As a goodwill
gesture, DriveTime has sent a $25.00 American Express gift card to our
customer’s address on file. DriveTime
thanks the Revdex.com for their ongoing support. Should you have
any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, Diana C.DriveTime Customer
Relations

For full response, please see attached. On October 13, 2017, our customer’s check was processed and mailed to the purchasing dealership. As the check has already been mailed at this time we are unable to accommodate our customer’s request to overnight the check or send it to her home location....

To accommodate for postage time, our customer should be able to collect the check no later than October 19, 2017. On October 17, 2017, we confirmed the check had arrived at the dealership and was picked up by our customer later this day.  We strive to make each customer’s experience with DriveTime both rewarding and pleasant while treating all customers with the utmost respect. We will take necessary steps to investigate the level of customer service our customer received and will address any internal training opportunities and corrective action to employees as necessary. Thank you for your ongoing support in allowing us the opportunity to address our customer’s concerns. Should you have any questions or concerns, please contact our Customer Relations department at [redacted]

[redacted] 
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have spoken with Carlos S[redacted] from Drive Time, I have sent him via email a copy of the Carfax report on the mini Cooper showing that it had been in an accident prior to our purchase, I also emailed the Drivetime report that we received and were promised at time of purchase showing it had never...

been in an accident, I have not heard back yet..... I have also attached these as well as a copy of their incorrect response to you, the Revdex.com, stating "we bought a 2011 Dodge Journey"??? We have never purchased anything from them but this Mini Cooper. I also noticed it stating I am not the owner and a third party, I am the owners spouse..however if need be, You may reach Jon Chism @ [redacted] or [redacted] Sincerely, [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On May 8, 2012, our customer entered into a simple interest retail installment contract when she purchased a 2002 GMC Envoy. The vehicle came with a 3 year/ 36,000 mile limited...

warranty. Included you will find the simple interest retail installment contract and the limited warranty agreement for your reference.
On October 9, 2013, a repair facility contacted us and recommended a starter repair. The repair facility informed us this is the second time the starter would be replaced. Our customer previously authorized and paid to replace the starter. The part was covered under the manufacturer warranty. The limited warranty covered the labor cost.
On July 18, 2014, a separate repair facility contacted us and recommended a starter repair. The started was approved under the limited warranty; however, our customer was responsible for a $250 co-pay. Later that day, our customer contacted us requesting we waive the $250 co-pay. We informed our customer the co-pay could not be waived due the amount of time and miles (7,424) driven since the last repair. Our customer informed us the mileage was incorrect. We confirmed with the repair facility that the mileage was correct.
On August 19, 2014, our customer contacted us requesting a reimbursement of $250 for the co-pay. She stated the starter had been replaced four times. Later that day, we reached out to the manufacturer to confirm the part was still under warranty. The part supplier representative informed us they would need the original part along with a copy of the purchase receipt.
On August 20, 2014, we contacted our customer and explained we are unable to obtain the original part or copy of receipt from the repair facility. We advised our customer we would be unable to refund her $250 co-pay.
On September 9, 2014, we spoke with our customer and came to an amicable resolution. As a one-time courtesy, we agreed to credit our customer’s account $125.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On July 18, 2014, we offered our customer the (3) three payment deferment that was originally requested in addition to another (1) one payment deferment. We credit (1) one payment to her account once her July 17, 2014 payment was made. We set a promise to pay for Friday, July 25, 2014.
On July 28, 2014, we reached out to our customer to let her DriveTime’s one payment credit to her account had posted and we were still waiting on her agreed upon payment. Our customer stated she did not have a payment until the August 2, 2014. We reiterated that her July 17, 2014 payment needed to be made in order for the deferment to go through. We advised her that payment needed to be made by August 2, 2014 otherwise the deferment would expire.
On August 6th and 7th, we attempted to reach our customer. We left voicemails asking her to contact us regarding the account status.
On August 7, 2014, we overnighted a No Contact Letter for her to contact us by Monday, August 11, 2014 to go over what was needed. As of August 12, 2014, we have not received any contact.
As of August 12, 2014, our customer has yet to make the July 17, 2014 payment needed to process the 4 payment deferments and the deferment paperwork has now expired.
In a final attempt to assist our customer with a deferment, (2) two payments are now needed since she has missed the additional payment that was due on August 2, 2014. The payments would need to be made by August 14, 2014 to process the deferments resulting in a new due date of August 17, 2014. If we do not receive the (2) two payment by the above date, we will be unable to further assist our customer with deferments.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
[redacted]
DriveTime
Customer Relations

On December 27, 2014, our customer contacted Aeverex with concerns about a check-engine light on in the vehicle. Aeverex referred him to multiple in-network repair facilities to have the vehicle diagnosed.Later that day, our customer contacted DriveTime with concerns about paying a $100.00...

deductible for repairs that were covered under the terms of the Vehicle Service Contract. We contacted Aeverex and made an exception to waive the deductible for any covered repairs that may be reported in an upcoming claim. However, no claims were ever filed in regard to this matter.In the last year, neither DriveTime nor Aeverex has received any further correspondence from our customer concerning mechanical issues with the vehicle. To date, no claims have ever been filed with Aeverex by a repair facility. If our customer is experiencing mechanical issues with the vehicle, we encourage him to contact Aeverex at ###-###-#### to begin the claims process.On February 1, 2016, we contacted our customer and began working toward an amicable resolution. We encouraged him to take the vehicle to an in-network repair facility for diagnosis and advised that once a claim had been filed with Aeverex, we would review options for possible assistance. Likewise, we encouraged him to send any receipts for previous out-of-pocket repair costs to us for review. Our customer was agreeable to this course of action and advised he would contact us one he had completed the abovementioned steps.

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
On November 12, 2014, our customer informed us that her tags were ready for pick-up at the dealership. Our customer stated she would be taking her vehicle to a repair facility for diagnosis. Once on file, we will review the claim for possible assistance.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

Good morning, I am rejecting this response for now until I know exactly what this paper is that they want me to sign. I hope they can explain it to me. I would also like it if they can refund me for 8 payments as just the repairs that was not approved I had at least $2300 in repairs for the many breakdowns. I would of liked to respond to the things on their response but this site only allows 2000 character. But they know their is no way I can get a police report for an accident that I don't know where it happened nor I'm sure they would not give me someone's private info about it. As to getting an estimate they know I live 500 miles away from that dealership because I was in GA visiting my son. When I broke down once again my son told me enough is enough you need a safer car especially since I drove my grandson's to school etc as their mom is being deployed I need 1 know more then ever. So there is no way I can get an estimate and they know it. The reason they called me on Nov. 11, 2015 was because I wrote a review on the Revdex.com site. Why is it only after review/ complaint filed they are willing to help me?

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On October 28, 2013, our customer entered into a Retail Installment Contract with DriveTime, when he purchased a 2005 Jeep Grand Cherokee. The vehicle included a 3 year/36,000...

mile vehicle service contract, administered by Aeverex. Attached you will find the retail installment contract and vehicle service contract agreement for your reference.
We have made several attempts to contact our customer to discuss his concerns, but have been unsuccessful. On October 28, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations department at [redacted], to discuss his concerns.
As a goodwill gesture, DriveTime has mailed a $25 [redacted] to our customers’ address on file.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect. We have explored the...

timeline described in our customer’s complaint and apologize for his experience.   The following is our customer’s repair history with [redacted] and steps taken to address our customer’s repair concerns:   ·         On August 29, 2016, an in-network repair facility initiated a claim with [redacted] for an engine diagnostic fee, spark plug replacement, gas cap, O2 sensor, intake gasket, and tire pressure sensor. [redacted] approved these repairs under the terms of the DriveCare Limited Warranty. ·         Throughout the life of the loan, the vehicle underwent three engine replacements, two of which were approved by [redacted]. The other engine replacement was warrantied through the third party part supplier and the repair facility. Rental assistance was provided during each replacement.   Currently, the vehicle is in need of a transmission replacement.   On April 14, 2017, DriveTime contacted our customer and offered to place him into a different vehicle. The down payment and two bi-weekly payments would be transferred to the new loan, totaling $1,145.58. Our customer accepted our resolution and the call ended on amicable terms. Later that day, our customer was placed into a different vehicle.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On December 18, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2009 Ford Flex. All DriveTime vehicles come with a 30...

day/1,500 mile limited warranty, administered by Aeverex, and the option to purchase a Vehicle Service Contract. Attached you will find the Simple Interest Retail Installment Contract and Limited Warranty for your reference.If our customers are dissatisfied with their purchase for any reason, DriveTime offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loan.Prior to entering into the loan for the 2009 Ford Flex, our customer had entered into two previous Simple Interest Retail Installment Contracts. Our customer opted to return both vehicles within the Vehicle Return Period. Our records do not indicate any mechanical issues reported for either of these vehicles.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.On December 23, 2015, a repair facility filed a claim with [redacted]. The claim reported that the vehicle needed a battery replacement. [redacted] covered the cost of the replacement.On December 24, 2015, DriveTime’s Customer Relations Department contacted our customer to address his concerns. We advised our customer that if he would like to return the vehicle, we could arrange to have the DriveTime dealership tow the vehicle back to the lot to complete the process. Our customer informed us that was no longer necessary as his vehicle concerns were addressed in his previous visit to the repair facility… (Continued in full response submitted to the Revdex.com)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 01, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Chevrolet HHR. Attached you will find the...

Simple Interest Retail Installment Contract for your reference. Prior to the time of sale, our customer had a discharged Chapter 13 bankruptcy on her credit report. In October 2014, DriveTime temporarily ceased and purged all credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus.At DriveTime, we strive to ensure all of our credit reporting is up-to-date and accurate. After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were unable to report accounts with previously filed bankruptcies to ensure no inaccurate reporting occurs. The change was also required to ensure DriveTime complies with Fair Credit Reporting Act guidelines. At this time, DriveTime has found a resolution to accurately report accounts that have had a previous discharged bankruptcy. We have recently updated our customer’s credit reporting with all three major credit bureaus. Our customer should be able to see the updates on her credit reporting within 30-60 days. Attached is the credit rating letter that our customer can provide to potential creditors. We strongly encourage our customer to keep a copy for her records. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s account. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations Department

September 4, 2015 Revdex.comPh. [redacted]Fax [redacted]  Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 9, 2010,...

before purchasing a vehicle with DriveTime, our customer filed for Chapter 7 bankruptcy. This bankruptcy was discharged on May 12, 2010. On July 1, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a [redacted]. Attached you will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with the three major credit bureaus, and they have uploaded our customers’ account information for public viewing. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. After a recent extensive review, we determined that there were serious questions about our ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously discharged bankruptcy. This update should reflect on our customer’s credit reporting within 30-60 days. We will be reinstating these trade lines with [redacted], and [redacted].On September 1, 2015, we contacted our customer and came to an amicable resolution. We discussed the above information and advised him to contact us at ###-###-#### with any further questions or concerns. Our customer was pleased with this resolution and considered the matter resolved.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principle balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]DriveTime

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am in a leased vehicle with Drive Time since October of 2014. When I went back to pick up the vehicle I was advised that the car was still in the service department and that they were closed so I couldn't get it until that Monday. Drive Time advertises that they perform a 100 point inspection on every last one of their vehicles. Within two to three months of having the vehicle, I had to get it towed and was without transportation for a week, due to the transmission having to be rebuilt. Then on 9/7/2015, not even a year later, the battery light came on and the car shut down. I again had to have the vehicle towed and it was the alternator that had to be replaced, along with the serpentine belt. Then on 9/10/15, the check engine light came on. Even though cars have mechanical issues, there is no way that a 100 point inspection was done on this vehicle. On 9/10/15, I sent an email to customer service and when they called, the only thing that he could offer was for me to take it back to the mechanic. I missed three hours of work on Tuesday that I did not get paid for. Paid $40 for a cab,$100 deductible, and $93 for the serpentine belt. I advised that I could not keep missing work to take the car in and that I didn't have money to keep calling a cab. So he said that my car note was past due and that they had put out a call to have the vehicle picked up. I said well I had the money until all of this happened and I can pay it in the morning. He advised that I needed to make a payment today and they could not cancel the repossession until I made a payment. He also advised that I could turn the car in and get the $500 credit that I have earned and get another vehicle, but I would still have to put some money with that. I do not feel as though Drive Time as done anything to stand behind their claim of their vehicles being thoroughly inspected before they sell or lease them.
Regards,
[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On September 11, 2014, before purchasing a vehicle with DriveTime, our customer filed for Chapter 13 bankruptcy. This bankruptcy was discharged on August 8,...

2012. On April 28, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Toyota Yaris. Attached you will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with [redacted] and [redacted], and they have uploaded our customers’ account information for public viewing. [redacted] has recently completed these updates, as well.  We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.  After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcy. This update should reflect on our customer’s credit reporting within 30-60 days. We will be reinstating these trade lines with [redacted], [redacted] and [redacted]. On July 27, 2015, we contacted our customer and came to an amicable resolution. We discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concerns. As an additional good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations Department

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Address: 7211 Mcknight Rd, Pittsburgh, Pennsylvania, United States, 15237-3509

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