DriveTime

I have reviewed the response made by the business in reference to complaint ID 10836648, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not pay 950.00.. I was told that I had to pay 994.00 to drive off with the vehicle.. Then the fact that they are trying to make it seem as if they were trying to be so helpful to me also is untrue.. When I called them myself to report all these problems, they didnt want to assist me.. But as soon as I reported them to the Revdex.com, now all of a sudden they are so concerned about the issue.. And im sorry but a 25.00 gift card is not gonna make this problem go away.. I didn't even get to the two month mark with owning the vehicle due to it completely breaking down.. And I feel that I was duped into taking a lemon for a car off their lot.. A car that they didnt inspect or do anything to prior to selling it to me.. I worked too hard for my money to be wrongfully taken by a money hungry corporation.. Whatever major mechanical issues that car has, has been with that car prior to being sold, and im more than certain they were aware of it all, and still chose to sell it after the fact..I plan to go to the local news station here and report it as well.. I cannot take this sitting down, and I will not roll over for a bully of a corporation.. Right is right, and wrong is wrong.. The right thing to do is to return my down payment of 994.00.. [Provide details of why you are not satisfied with this resolution.]

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On 6/24/2014 I had notified the Revdex.com about the awful service provided to me from drive time. On June 25th 2014 I got a call from the Retention department, and I explained to them my situation. At the end of the phone call, only one of my offers were agreed on due to the fact of them stating I can not change my payments to monthly, to where it is biweekly right now which is very INCONVENIENT for me. So the retention department agreed that they would allow me to get my oil change. I went to the sears on June 28th 2014 to get my oil change. The lady said that they had not received any notification from DriveTime that I can get my oil change at the current mileage I was at, and that I was not eligible for a oil change yet. We tried calling customer service, but they were close. So the lady that agreed to let me get my oil change, I had called and left her 2 voicemails. Still have not heard back from her. To this point, I am not very happy with DriveTime. The car that I bought from them is very poor, only bought the car because of work and school and needed something fast. I would never recommend anyone to DriveTime. Also I work for LA Times and I will make sure I make a story in the paper about DriveTime and why not choose to get a car from them.

Here is my desired outcome. I want to exchange my car for something different. And I want monthly car payments less than $350 a month. And I dont want to have to pay the $500 deductable for changing cars. Or if that need can't be met, I want my car payments to be monthly, and to lower my car payments to $300 a month. If this need cant be met. There is no other outcome I would desire, but since our agreement was not met about my oil change, and after you lied to Revdex.com stating that my needs were met, I will have no choice but to file a law sue against DriveTime for breaking a agreement that was made. DriveTime it's your choice. And by the way, since my needs were not met, my payment has not been made yet either. So if you shut my car off for no payment, I will even add that to my documents for a law sue against you. Copies of both complaints are on record with my attorney also. And she also will be contacting DriveTime within 3 business days.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On April 13th, 2015, I did sign a contract, however, a verbal agreement was also made (which was a part of the contract recording that took place) where I had inquired about paying on the 2nd and 17th of each month due to my pay schedule.  Had they have declined to let that happen, I would not have purchased the vehicle.  That recording took place for a reason."Our customer set up his automatic draft payments to be pulled from his account on the 2nd and 17th of each month, beginning on May 2, 2015."  You're Right!  I did!  And was given such a run around and hassle over this for the last month!  The first time it happened, I didn't have to call anybody several times or email several people.  It was handled after the first initial email.  "On July 19, 2015, our customer logged onto MyDriveTime.com and resubmitted his automatic draft payments to be pulled out of a different bank account number. When our customer re-enrolled with a different bank account number, he also set up the automatic draft payments to be pulled on the 1st and 16th of each month."  FALSE!  Please prove where I had the OPTION to pick those dates.  I don't think I would have set that up on my own to have to grow through all of this!  If I chose the dates myself, if would have been for the 2nd and 17th as stated in the recording that took place when I purchased the vehicle, and as my payment history proves.  Why would I chose the 1st and the 16th if I knew I couldn't make the payments on those dates?  I certainly don't enjoy paying those overdraft fees on purpose.  When I re-enrolled under my savings account, those dates reverted back to the 1st and 16th on their own.  If there is proof that I CHOSE those dates on my own doing, I'd love to see it. "On July 29, 2015, our customer contacted us to set up his automatic draft payments to be pulled on the 2nd and 17th of each month. We informed our customer the customer service department was experiencing high call volume and encouraged our customer to call back the next day to receive assistance in a timelier manner. At this time, our customer has not attempted to contact DriveTime."  I was never informed to call back the next day.  Why would you tell somebody to call back tomorrow if it was something they needed to get fixed right away?  I was told to call back in another hour.  I only get 2 breaks at work per day as well as a lunch period.  I called during my lunch period and waited for nearly 10 minutes, then was told by the rep that answered that he could not help me, the call volume was high, and to call back in an hour.  I CALLED BACK!  Only to get put through to another representative that claimed they could not help me.  By the time I get off of work, your customer service center is already closed.  It's ashame your systems can't log how many times I actually did call back and how long I was on hold each time.  So as far as saying I never ATTEMPTED to contact you, that's a load of crap.  You all never attempted to contact me either until I filed a complaint with the Revdex.com.  I spent numerous days and a lot of time trying to contact somebody to have one tiny issue fixed with the dates that was originally set up for me to pay my bill. "On August 13, 2015, we spoke to our customer and informed him he has an upcoming payment due on August 16, 2015. We offered to cancel his automatic draft payments, so we may reenroll with his new account and his preferred dates. Our customer informed us he would contact us back after his next payment drafts to set up the correct dates."  This is correct!  You all were very quick to inform me that I have an upcoming payment due.  I spoke with a representative that stated it would take a few days (confusing as to why that takes that long), for the dates to change on my account.  So we agreed that I would let the payment on the 16th go through, and that I would call back on the 17th to change the dates to the way they were (SIMPLE!!).  I did call back today, and the change was made.  "At this time, we are unable to accommodate our customer’s request to credit his account one month’s payments. As a goodwill gesture, DriveTime has applied a $25 to our customer’s principal balance."  I appreciate the good faith gesture, however, that still doesn't erase the fact that I've been trying to get this settled for well over a month now.  Numerous breaks and lunch hours were wasted trying to get this settled.  I'm still quite upset about all of this, and it should have never gotten this far.  My email address is attached to my DriveTime account.  If I sent a couple emails asking for a simple change, it's obviously coming from me.  I could understand if I was asking you to change my banking account numbers or something, but a date???  You have access to my payment history.  I'm just not understanding why it took all of this work just to correct one thing.  When I first bought this car, DriveTime was customer service oriented, and it seems like the longer I've had my car, the more I realize this is not the case anymore.  I've never been late, I've never complained about anything else, all I wanted was my pay dates to be fixed so there would be no overdraft fees for anybody.  It's better to make sure the money is available than to not have money to cover it.  And out of the 3-4 people I spoke with on this matter, one person should have been able to help me sooner.  I do not want to face this again in the future, as this has been a nightmare for me.  I will not purchase another vehicle from DriveTime.  I will purchase my next vehicle from the company that stands by their word when it comes to customer satisfaction and customer service.  This experience alone has been one of the main reasons I refuse to refer anybody to them.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I don't accept this offer because Drivetime is still not addressing the issues or concerns that I have made regarding my payments, the statements that reps did't tell me about my change in payment history, failure to issue me a new payment schedule, explanation of how where money was applied or the difference amounts and how they were obtained. Drivetime won't accept responsibility for the faults that their reps as well as management have failed to address regarding my complaints or concerns about this account that has been ongoing since March 2015.In the response to my original complaint the Drivetime rep intentionally mislead Revdex.com with incorrect information regarding how much I had made towards my May 2015 when in fact I had made more than what was stated but paid what the rep stated I needed to pay. I was under the impression in January of 2015 that I was ahead in my payments when the rep told me that my payment was only 180 dollars and had never stated that I had a third payment in August. As in my previous statements to the Revdex.com I was never told about these missed payments and if they listen to all the phone calls they would find this out to be true. According to Drivetime none of the calls are available which seems convenient for Drivetime but unfair to as a customer. There are numerous phone calls and notes that should be availabe regarding the numerous calls and concerns that I have regarding this issue. If my payment is 203.82  and they say I missed a payment how does it become 179.74? If I missed an additional payment of 203.82 and I owe another payment that would equal 407.64 but instead they have two payments that total 383.56 which leads to more confusion because they say I owe 531.66 which adds to the confusion considering the fact that I have not missed any payments but August and January payment. The rep keeps stating the 5.00 fee but fails to state the fact I wasn't made aware of this until Oct 2014 and this seems to be a trend of untruths that the reps of Drivetime have been doing. If I would have been made aware of these missed payment I could have paid more towards the balance and not have been in the current situation that Drivetime states and that I disagree. Any person would assume that they are ahead in payments if they are told they owe less than what their payment is and have never been told about they missed a payment and continue to make the regular payment and not the amount quoted to them. This not only affects me but my husband as well and if Drivetime can find the phone calls they will see that I have stated since March that I would like this matter cleared up because I don't want it to affect our credit and that is why I have asked to speak to supervisor after supervisor for an explanation and to address my concerns and issues. Why does Drivetime keep answering with the same answer which is I signed a contract instead of addressing my concerns and issues? Why won't they do the honrable thing and do a thourough investigation and realize there were mistakes made and do the honorable thing and come to a fair and just resolution. If there was a change in the amount of payments per months I should have been told this or recieved something in writing showing me an updated payment change. If there was a missed payment I should have been made aware of this before March of 2014. After I started inquiring about how money was applied and how did they get to certain amounts then they said it was an August payment and it made no sense to me because I was told I only owe 180 in January which at that point I thought  I was ahead in my payments. Drivetime needs to address my issues and concerns with this complaint but my original complaint as well. If I honestly did something wrong I would say hold me accountable but since I did nothing wrong Drivetime needs to do the honorable thing and come to a fair an honrable thing and not let this affect my credit. If I would have been told about the missed payment in August I could have made it. Then there is another payment in January and I was still not made aware of this payment and still had not recieved an updated payment schedule to make me aware that I had three payment but was told I owed 180. My resolution is for Drivetime to do what's right even if they won't admit fault and to not let this affect me or my husband credit because had I been told and did not make the payments then I would have to accept the negative impact but since I wasn't made aware and have disputed and asked for questions and explanations and have yet to recieve them it is not only unfair but not honorable or right. The Drivetime rep is not stating the whole truth but giving robotic answers and answers that only tell a one sided story to make them look correct and just. I am not looking for a handout but a fair and just conclusion. If there was a problem with my account when I inqured about a due date change and the rep stated I wasn't elgible for one and my account didn't qualify for anything I would have been told about a deferment. It seems strange and dishonest that after I stated I was filing for a complaint with the Revdex.com that all of a sudden I could get a deferment but yet I couldn't get answers to my questions about my account. They want me to accept a deferment as a way for me to admit fault but I'm not at fault but rather Drivetime is and needs to accept responsibility and do what's right in this situation. I'm not looking for a handout but rather a fair and just resolution. My resolution is for this not to impact my credit because I did everything which I thought was correct in regards to my payments.

Regards,

November 2, 2016
 
Revdex.com
Ph. ###-###-####
Fax ###-###-#### 
 
Re: Complaint # [redacted]
    
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
 
On October 7, 2016, DriveTime contacted our customer in an attempt to address his concerns. We advised him that we found no indication that the odometer in the vehicle had been modified in any way, nor was this concern ever brought to our attention. We encouraged our customer to submit documentation in reference to his concerns with the odometer for DriveTime review.
 
Currently, no documentation has been obtained. We encourage our customer to submit the requested documents via facsimile at ###-###-#### by November 11th, 2016, so DriveTime may review his concerns further. Without any updated information, DriveTime is still unable to refund our customer all monies paid into the loan.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact our Customer Relations department at ###-###-####.
 
Thank you,
 
Diana C.
Customer Relations

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On July 10, 2013, our customers entered into a retail installment contract when they purchased a 2008 Chevrolet Aveo with 67,410 miles. The...

vehicle came with a 3 year/36,000 mile limited warranty administered by Aeverex. The retail installment contract and the limited warranty agreement have been included for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our inspection centers. At the time of sale, DriveTime provides our customers with an Experian AutoCheck Vehicle History Report. The Experian AutoCheck Vehicle History Report may indicate a prior accident record, a rental, or government vehicle, registered in a storm area, and/or a theft record. These items will be noted in the Vehicle Information section on the Experian AutoCheck Report. Our customer signed and acknowledged the vehicle had not been in any accidents prior to purchase. I have included the document for your review. Additionally, our customers signed the “What you need to know about financing a vehicle with DriveTime” agreement. Page two, section “Title History Report” states, “You have received and reviewed your title history report. The Experian AutoCheck report is created by a private company not affiliated with DriveTime. AutoCheck gets information from government and private businesses. We give this report to you as a courtesy. Use or damage information about the vehicle not listed on the report given to you may appear on reports created by other private businesses (for example, Carfax) or on AutoCheck report obtained after you purchased the vehicle. You should research the vehicle thoroughly before purchasing and fill out the AutoCheck Buyback Protection Registration Form after purchasing.” I have included the document for your review. Our customers reviewed and signed the limited warranty agreement at the time of sale. The limited warranty agreement specifically lists what items are covered, it also list excluded components.In July and August, our customer contacted Aeverex, regarding repair issues with the vehicle. A claim from a repair facility for these issues was never filed.On September 13 and October 15, our customers contacted us stating they paid for repairs on the vehicle, which was the reason for their account becoming past due. We advised our customers to submit repair receipts for possible assistance on their account. On October 22, the vehicle was placed for repossession, the account was 59 days past due. Later that day, we received a copy of our customers repair receipts.On October 30, we contacted our customers and informed them in order to eligible for payment deferments one payment would be need to be made. This payment was required due to an insufficient payment made on August 24. Our customers informed us they would make a payment on November 1. We accepted the arrangement and informed our customers the vehicle was out for recovery due to the loan being 67 days past due. On November 22, the vehicle was located and recovered at 90 days past due. On November 23, our customers contacted us stating they sent us the repair receipts and they have honored the contract. Our customers requested we reimburse them for the total cost of repairs. We informed them they have not kept their contractual obligations, and are in default of their loan. We also advised them they did not satisfy the arrangements made on October 30, to qualify for payment deferments. We informed them they have the option to redeem the vehicle and reinstate the loan.On January 3, we spoke with our customers regarding the repairs and recovery of the vehicle. During the conversation, the phone was disconnected. At this time, we are unable to accommodate our customers request for reimbursement of money spent on repairs or lost wages. We advise our customers to submit repair receipts for review.As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card.                     DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On today: July 6, 2015, I received a Redemption and Reinstatement Form, dated: June 30, 2015. I have filed several Revdex.com Complaints against this company: Drive Time Automobile Company where the location that I purchased my vehicle from: Temple, Texas (about 30 miles from Waco, Texas).All documents have been submitted to Revdex.com except the mailing in question. This vehicle was picked up on: June 26, 2015 without notice. I faxed this company a letter on June 25, 2015 requesting to:(1). Remove the $495.00 amount for the GP; (2). Remove the $595.00 amount for Gap Insurance; (3).Extended Warranty adjustment has not been completely deducted from my loan from this company and(4). My loan balance is higher today than the price of the vehicle when I purchased it in January 2, 2015.(1). To be made whole; (2).To be reimbursed for an amount to be determined based on the time that it takes for this matter to be resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am not satisfied with DriveTime, due to the fact that I had spoken to the payment center and gave them my new checking account number, so that my payments can be deducted automatically. Customer Service rep told me that she had taken out my old checking account that had been compromised and updated my account with my new checking account number. On July 25th, 2014 at 11:00 pm, I get in my car, thinking I'm about to drive to work. I attempt to start my car and nothing happens. I tried it again, and nothing has happened. Now this is where I am pissed off. Not only am I missing work, but the department that handles the payments are not open on saturday, so I am without a car until monday, meaning Im missing 3 days of work. Now why am I pissed out, DriveTime did not notify me that my payment has not been received, the last time I was late for my payment, there was a noise that would come on when I start my car, that noise did not come on this time warning me that my payment has not be received. For a customer who is PAYING for something that doesnt belong to me, that is down right not acceptable. Sending me a $50 prepaid card, really is not going to fix this problem. My oil change was not completed like agreed on, because of DriveTime non communication with sears, and the lack of customer service they provide. Lets see, the first week I had the car, it kept shutting off on me while driving down the street, so I had to take it to the shop. Secondly DriveTime Torrance employees are very rude and lack knowledge of knowing that they had a department that handle lease warranties. Third my car begin to knock, I take it to a shop to have it looked at, they tell me I needed a oil change. DriveTime Retention department PROMISED that I could get my oil changed and that they would leave notes. That never happened. I called and left voicemails with the drivetime retention lady that claimed to solved my problem, NEVER got a phone call back from her, until I made another complaint with the Revdex.com. So for all these problems, you really think $50 is going to make me happy. NO.... Now I warned drivetime, if my car was to get shut off, during this occasion of my dispute. I was going to contact my attorney [redacted], and file a law sue against DriveTime, for breaking a agreement that was made to me, and was not accomplished. If I do take DriveTime to court, I will sue for $300,000 and DriveTime will be responsible for court fees and lawyer fees. Now my attorney can be reached at [redacted] (mobile). Now to eliminate the law sue, this is my proposed action. I want my car payments to be monthly, I always want my car payment to be lowered. And I also want FREE Lifetime oil change, as long as I am under this contract, and I also want one of my car payments removed. Now remember DriveTime, You had a agreement that I was eligible for early oil change, but due to your lack of communication that didn't happen, and also your company sold me a car that was not operating correctly, and remember your agreement you made with me is on document. Now my propose action, is set in stone. I don't want no other offers. And returning the car is not a solution, I love the car, but not the issues. Now, also you might want to have someone in California stay tuned to [redacted], where I work because I will be talking about this issue also, and will write letters in the [redacted]. 

 

Regards,

Better Busi[redacted] Bureau:

I have reviewed the response made by the busi[redacted] in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The company never offered to re-contract; [redacted] stated that the SkyLink could be canceled, but at no refund; the other two optional items were canceled by me when DriveTime refused to allow me to return the vehicle within the warranty time frame of 5 busi[redacted] days without penalty.  There is also no mention of the difficulties at the DriveTime location in Raleigh, the compromising of my account information which resulted in fraudulent charges on the account, requiring a police investigation and cancellation of my previous card.  The AutoPay feature that they required me to setup prior to leaving the dealership was never set up either, per [redacted]'s admission.  I set up the AutoPay so that I would not incur any additional charges.  [redacted] is attempting to present as if DriveTime did nothing wrong; I am still officially requesting a full investigation into the busi[redacted] practices of [redacted] and [redacted], as well as [redacted] at Corporate, for not honoring the contract that was provided to me, as they specified that they know that is what it says, but that I must do otherwise in order to get approved.  Also, the last time I talked to [redacted] he informed me that I must contact Aeverex myself to cancel the product; when I did, they specified that they did cancel and forwarded the paperwork to DriveTime on their May invoice, of which I never received updated paperwork.  So the customer service was lacking and unprofessional; my account was compromised and they never forwarded the information to corporate that they stated must be obtained in order to get approved; I was hassled by customer service at and before the payment due dates, even though the errors were not of my own doing; and I was treated unfairly and talked over by [redacted] when voicing my concerns initially; somehow he thinks that a $50 gift card is supposed to make up for the wrongs that have been committed against me.  I have done everything that was expected of me, and more, as I had to process paperwork that the dealership was to complete, per their specifications for obtaining the vehicle; upon attempting to return the vehicle, I was informed that I would pay a penalty; and then when deciding to retain the vehicle, the paperwork was not processed as it should have been; even the plastic in my vehicle that states "dealer must remove" is still present; [redacted]'s response to that was, that it was my duty to take it off, even though it states the dealer must do so.  I have never been treated in such a manner, and have visited many dealerships both large and small, and have never incurred such treatment, never had my account information compromised, and never needed to file any complaints with the Revdex.com until now.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I previously purchased a vehicle and insurance from Drive Time. I had a wreck and they refused to cover me at which time I filed a Revdex.com complaint. It was finally resolved with me agreeing to pay 1500 to drive time in order for the cancellation of the loan and it being reflected on my credit as a PAID off loan. Those were the terms of our agreement. However, once I looked at my credit report I noted that they have reported a repossession which is wholly false.

I want this bogus repossession removed from my credit report.

Regards,

January10, 2014[redacted] BetterBusiness Bureau[redacted]  Re:Complaint #[redacted] Dear [redacted]Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On July 10, 2013, our customers entered into a retail installment contract when they purchased a 2008 Chevrolet Aveo with 67,410 miles. The vehicle came with a 3 year/36,000 mile limited warranty administered by[redacted]. The retail installment contract and the limited warranty agreement have been included for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our inspection centers. At the time of sale, DriveTime provides our customers with an [redacted] Vehicle History Report. The [redacted] Vehicle History Report may indicate a prior accident record, a rental, or government vehicle, registered in a storm area, and/or a theft record. These items will be noted in the Vehicle Information section on the [redacted] Report. Our customer signed and acknowledged the vehicle had not been in any accidents prior to purchase. I have included the document for your review. Additionally, our customers signed the “What you need to know about financing a vehicle with DriveTime” agreement. Page two, section “Title History Report” states, “You have received and reviewed your title history report. The [redacted] report is created by a private company not affiliated with DriveTime. [redacted] gets information from government and private businesses. We give this report to you as a courtesy. Use or damage information about the vehicle not listed on the report given to you may appear on reports created by other private businesses (for example, Carfax) or on [redacted] report obtained after you purchased the vehicle. You should research the vehicle thoroughly before purchasing and fill out the [redacted] Buyback Protection Registration Form after purchasing.” I have included the document for your review. Our customers reviewed and signed the limited warranty agreement at the time of sale. The limited warranty agreement specifically lists what items are covered, it also list excluded components. In July and August, our customer contacted [redacted], regarding repair issues with the vehicle. A claim from a repair facility for these issues was never filed. On September 13 and October 15, our customers contacted us stating they paid for repairs on the vehicle, which was the reason for their account becoming past due. We advised our customers to submit repair receipts for possible assistance on their account.  On October 22, the vehicle was placed for repossession, the account was 59 days past due. Later that day, we received a copy of our customers repair receipts. On October 30, we contacted our customers and informed them in order to eligible for payment deferments one payment would be need to be made. This payment was required due to an insufficient payment made on August 24. Our customers informed us they would make a payment on November 1. We accepted the arrangement and informed our customers the vehicle was out for recovery due to the loan being 67 days past due. On November 22, the vehicle was located and recovered at 90 days past due. On November 23, our customers contacted us stating they sent us the repair receipts and they have honored the contract. Our customers requested we reimburse them for the total cost of repairs. We informed them they have not kept their contractual obligations, and are in default of their loan. We also advised them they did not satisfy the arrangements made on October 30, to qualify for payment deferments. We informed them they have the option to redeem the vehicle and reinstate the loan. On January 3, we spoke with our customers regarding the repairs and recovery of the vehicle. During the conversation, the phone was disconnected. At this time, we are unable to accommodate our customers request for reimbursement of money spent on repairs or lost wages.  We advise our customers to submit repair receipts for review. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card.   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, DriveTime Customer Relations

I spoke with a customer service representative about the Revdex.com complaint. She essentially said that the company could not do anything for me unless I went through legal channels. She also told me that the other customer service representatives were incorrect in telling me that inspection reports could be sent to me. She also told me that they were incorrect in telling me thatif I had purchased the extended warranty they would be able to help me. I will be seeking legal representation and contacting the Attorney General.

The response from Drivetime while appearing professional in manner was still not acceptable.  Yes I am behind on my payments as I have had to spend so much money of our pocket for all of the expenses that have been incurred from not having a reliable vehicle.  The upload button on this website will only allow me to upload 4 items.  I have 12 different receipts for items including a few from the companies response and multiple that were not listed.  Example:
 
-$100 deductable for the fuel pump that Sark's auto told me needed to be replaced.  Less than 24 hours Later another $514 not covered under warranty was forked out for the TIPM unit through [redacted] Dodge.  
-$100 deductable for the transmission I had replaced Sark's auto within 2 weeks another transmission has to be put in as you guys would only authorize a used transmission to be put in.  
$150 [redacted] Dodge for evaluating the O2 sensors in the vehicle and need for computer reprogram.  
-$100 deductable Alternator...  $435 for tires, and balancing [redacted], $317.89 Lower control arm.  $500 something for tune up wires etc, Hundreds in tow bills not covered in warranty.  Being upside down on a vehicle and not being able to get a ride to work to pay for the vehicle that you owe more than the worth on.  Apparently priceless.  I would like to submit for review all of my receipts I have spent on this vehicle.  Drivetime's only answer has been if you would like to turn the vehicle in it will go poorly on your credit.  Thanks Drivetime.  It is sad when you have to file a Revdex.com complaint for someone in customer relations to pick up a phone and call you back.

Re: Complaint # [redacted]

serif;">  Dear Ms. Hill,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 17, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chevrolet Impala. All DriveTime vehicles come with a 30 day/1,500 mile limited warranty and the option to purchase a Vehicle Service Contract. Our customer opted to purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty, and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the Customer Delivery Checklist under Important Reminder, states: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” If our customers are dissatisfied with their purchase for any reason, DriveTime offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loan. Please refer to page 1 of the Retail Purchase Agreement, under Vehicle Return Program: “We will give you the ability to return the Vehicle to DriveTime and terminate this retail installment contract so long as you return the Vehicle: 1) To the DriveTime dealership where you purchased it within five calendar days…no later than the close of business on the fifth calendar day….” On December 21, 2015 our customer contacted DriveTime Customer Relations to discuss concerns he had with his tires.… (continued in the full version submitted to the Revdex.com)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I don't understand how a company can't address the issues within a complaint but rather repeat themselves with the same answers and won't do a proper investigation to find out what happened with a customer's complaints. They aren't trying to address the issues or complaints that I have and that is proof in the answers they have continue to give and the refusal to do an investigation and admit there were mistakes made on the behalf. Since my initial complaint they have yet to do a thorough investigation but rather give a scripted answer and with the last answer they felt it wasn't even worth their time to give a complete answer because if I only missed a payment from August 2014 to December 2014 in the amount of 179.74  how do I owe 435.48? If the amount I owe now is smaller than the amount they stated on the last answer and the days was fewer how do I owe a smaller amount but the amount of days has increased. Drivetime continues to try and manipulate and say things that aren't true and yet fail to address any concerns or issues that I have and as a company I would thing they have more integrity and honor and would value their customers and try and address any and all issues they may have. Drivetime has yet to address the issues of the amount of money they say I owe, they have refused to do an investigation into whether I was given information regarding my account, and they refuse to admit that there were some mistakes made and as a company they need to correct those so that it does not damage me or my husband credit. At the time I made a due date change and there was a change why did I not receive an updated payment schedule or was told that information? If I was behind on my payments why would it take almost a year to give me this information and when I asked how was that possible I was never given information that made sense or added up with the amounts? Why is Drivetime not able to answer questions about how they came up with the amounts or where my money was applied to? If my payment is 203 and Drive time says I owe 179 how is that possible when it doesn't add up and drive time can't answer the question or explain how it got to that amount? I'm not looking for a handout but a fair and justice investigation and no damage to my credit. I don't want a handout but rather some answers to my questions and concerns and no damage to me or my husbands credit. I don't accept their offer of a deferment because it doesn't address my issues and doesn't hold Drivetime responsible for anything. If I as a customer have to be responsible shouldn't Drivetime be held to the same standards? If I as a customer have concerns and questions shouldn't Drivetime as a company address those issues rather than refusing to do an investigation and give a 25 dollar credit as if that addresses the issues when it doesn't? If I was told that I had missed a payment I could have made that payment if it was truly owed since it was 10 months ago and I would not have any risk to me or my husband credit? If I had missed another payment why wasn't I told that I had missed two payments when these events occurred? Why did it take for Drivetime to say that I missed payments and that I was 30 days late after I questioned the amounts and how they came to these figures? Drivetime needs to do what is right and that is a thorough investigation. I am not looking for a handout but a fair and just investigation instead of some scripted answers that don't address the problem or situation the a customer has concern's about. I don't accept Drivetime response because they aren't addressing the issue but rather is trying to make be accountable for something that isn't my fault but rather theirs. How does Drivetime get 10 days to address a complaint and I only get 3 and they give the same answer to each answer or complaint that is presented to them? I would like to be treated fair with respect to my complaint and would like Drivetime to do justice in regards to this complaint because I don't feel they aren't addressing the issues but rather just giving an answer or an offer so that the Revdex.com can say they made an offer and I refused it and how is that fair? Can Driveitme explain how they got to these numbers and where my money went? Can Drivetime do an investigation that is fair and just and not just give an answer so Revdex.com can side with them.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On May 15th when the vehicle was picked up and driven it continued and continues to shake violently at various intervals. The vehicle might be hazardous to drive. The vehicle had been in another shop and rewired to not show that the check engine light was on. Each mechanic that it was taken to stated that the vehicle was in seriously bad repair. I am afraid it will not last long due to the issues it has.  Also, DriveTime did not divulge pertinent information to us at the time of the sale. As stated by the Kia dealership, the transmission has been re-manufactured and computer issues continue to exist so there is no way to run a clear diagnostic on it. We would like to be fully reimbursed for the cost of towing and the cost of the rental, and cost of taxi rides to work and other important appointments, and/or given a newer and better vehicle or decrease the total cost of the vehicle to 6,500 and interest to 7.5 percent annually. This was not our fault. We were over charged for the vehicle to a tune of 15,000 dollars for a used kia with 120,000 miles on it and an interest rate that is amazingly too high. A credit of 25.00 is ridiculous. I just hope Drive Time will make this right and fair. We have a time bomb on our hands.  I appreciate the Revdex.com for being so fair in this time of trouble. I would never sell someone something I could not use myself. I want to also request that Drive Time improve it's standards for 5 point check because this vehicle is lemon material.Regards,[redacted]

December 12, 2016
 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
DriveTime had provided our customer with a credit of $25.00 towards her principal balance as a gesture of goodwill. This credit was not provided as a resolution of her concerns.
At this time, DriveTime has received invoices for our customer’s repairs. The invoices that we received did not show as a paid receipt. On December 9, 2016, DriveTime spoke with our customer and informed her that we would need a paid receipt in order to review further for an amicable resolution. DriveTime will be reviewing our customer’s paid receipts once we receive them.
We apologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
 
Sincerely,
 
Jeremy R.
Customer Relations
Tell us why here...

Yes , I remembered signing this document . But with the intention I did not have other engine issues in conjunction of the uncovered spark plugs . They have been not forthright in their intentions of selling preowned vehicles .I am still gathering tickets from the auto repair shop to send them...

. 
 I did not expect to have major issues beginning one month after purchase and ongoing . I am highly disappointed in their actions . I regret the day I have done business with them . which is a consumer issue .  So no I need assistance from the Revdex.com on this matter .

October 2, 2015 BetterBusiness BureauPh.(602) 212-2232Fax(602) 263-0997   Re: Complaint# [redacted] To Whom It MayConcern:  Thank you for bringingthis matter to our attention. We appreciate the opportunity to re-address ourcustomer’s concerns.On November 5, 2014, ourcustomer entered into a Simple Interest Retail Installment Contract withDriveTime when he purchased a 2009 Jeep Compass. Attached is the SimpleInterest Retail Installment Contract for your reference.On May 27, 2015, ourcustomer contacted DriveTime’s Total Loss Department to inquire on the processto file an accident claim. Our customer was advised that his original insurancehad expired and he would have to file a claim with his primary insurancecarrier if applicable. Our customer indicated he did not have primaryinsurance. Our customer also inquired into reinstatement of his previousinsurance since it was his understanding that his insurance was included in hispayment. Our customer was informed that ARS is unable to reinstate the previousinsurance policy. We also confirmed with the dealership that they understandthat the insurance is not included in the payment and that they are notrepresenting that to our customers. However, in an attempt toprovide assistance, DriveTime advised our customer that we will need to inspectthe vehicle for the total amount of damages. DriveTime’s Total Loss Departmentadvised that after appraisal, the Gap Addendum would apply to the vehicle if itis deemed as a total loss. This will not cover the total loss but will reducehis loan balance by the amount of his loan that exceeds the fair market valueof his vehicle.On June 3, 2015, DriveTimereceived notification from a third-party that the vehicle had been impoundedand labeled as abandoned. On June 19, 2015,DriveTime exercised our contractual right to recover the vehicle. On page 3 ofthe Simple interest Retail Installment Contract under the section labeled“default” it states: “You will be in default if any one of the following occurs… 8.The Vehicle is lost, damaged beyond repair, or destroyed or any other eventthat occurs that causes us to believe that our prospects for payment orrealization upon the Vehicle are impaired…. Additionally, we may take back(repossess) the Vehicle.”After the vehicle wasrecovered the vehicle was deemed as a total loss. At that time, the GapAddendum was applied to our customer’s principal balance as well with all feesassociated with the recovery of the vehicle. The vehicle was then sold atauction in which the proceeds applied to our customer’s principal balance.After all funds were applied to the account, our customer’s principal balancereflected as $6,247.59. On July 7, 2015, ourcustomer’s credit history was automatically updated as a Charge-off involuntaryrepossession since the vehicle had been recovered by DriveTime as assumed abandoned.On August 28, 2015, DriveTimecontacted our customer in regard to settling the account. We advised ourcustomer we would be willing to settle his account as Settled Charge-Off orDelete the Trade Line, under the following circumstances:DriveTime agrees to:Waivedeficiency balance of $4,685.69Submitan update to all three (3) major Credit Bureau reporting agencies to reportDriveTime trade line as SETTLED CHARGE-OFF or Delete Trade LineIn exchange, Customeragrees to:Remitpayment to DriveTime via certified funds in the amount of $1,561.90On August 29, 2015,DriveTime emailed and mailed our customer a copy of the attached settlement forhis review. We advised our customer once a signed copy of settlement andcertified funds were received, DriveTime would update the credit bureaus reportingas Settled Charge-Off or delete the trade line per our customers preference. On September 29, 2015,DriveTime contacted our customer to ensure he had received the settlement offerand was aware of the steps to complete to satisfy the requirements. Ourcustomer was unable to confirm that he had received the settlement. At this time, we have notreceived a signed settlement or payment from our customer. We encourage ourcustomer to contact our customer relations department in regard to thesettlement agreement at 800-965-8043.Weapologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Better BusinessBureau for their ongoing support. Should you have any questions or concerns,please contact us by calling us at [redacted]  Sincerely,  Justin M.DriveTimeCustomerRelations