DriveTime

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On May 10, 2014, our customer entered into a Retail Installment Contract with DriveTime when she purchased a 2010 Chrysler 300. Our customer elected...

to purchase a 3 year/36,000 mile vehicle service contract, administered by Aeverex. Included you will find the retail installment contract and vehicle service contract agreement for your reference.

We have made several attempts to contact our customer to discuss her concerns, but have been unsuccessful. On September 17, 2014, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at [redacted], to discuss her concerns.

As a goodwill gesture, DriveTime has applied a $25 credit to our customers’ principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

February 11, 2016

[redacted]
Revdex.com
Ph. ([redacted]
Fax (602) 263-0997 

Re: Complaint # [redacted]

Ms. [redacted]

Thank you for bringing this matter our attention. We appreciate the opportunity to re-address our customer’s concerns.

Without any new information, DriveTime is unable to further assist our customer. We encourage our customer to contact our customer relations department at [redacted] if she has any additional concerns.

We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

Justin M.
DriveTime Customer Relations Department
Tell us why here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns.

On November 29, 2013, our customer entered into a retail installment contract when he purchased a 2005 Toyota Camry. At the time of sale, our customer...

purchased a 3 year/36,000 mile limited warranty. The retail installment contract and warranty agreement are included for your reference.

We have attempted to contact our customer and would like to reach an amicable resolution.  DriveTime encourages our customer to have the vehicle diagnosed at a Toyota dealership Service Center. Once a diagnosis has been completed, we will review it for possible assistance.

As a goodwill gesture, DriveTime has applied a $25 principal only credit to our customer’s account.            

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely, 

DriveTime

Customer Relations

I accepted most of the offer.  I had asked for a full refund of monies.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 19, 2014, our customer purchased a 2008 Chevrolet Impala from DriveTime that was mistakenly listed as a 2011 Chevrolet Impala on the Simple Interest Retail...

Contract that she signed. On August 8, 2014, our customer contacted DriveTime with concerns about her vehicle being listed as a 2011 instead of a 2008. We advised our customer to return to the dealership to re-contract into a loan with the correct information for her vehicle. Our customer was also given the option to transfer into a different vehicle if she so desired. On August 16, 2014, the contract was amended, and our customer entered into a second Simple Interest Retail Installment Contract with DriveTime for the same 2008 Chevrolet Impala, now correctly listed on all documentation. The principal balance on the new loan was lowered to reflect the correct price for our customer’s vehicle. Our customer also purchased a 5 year/50,000 mile Vehicle Service Contract administered by Aeverex. Attached you will find both the first and second Simple Interest Retail Installment Contracts and the Vehicle Service Contract for your reference. On August 19, 2014, our customer contacted DriveTime and advised that she was unhappy with the terms of the new contract. We advised her she was within the first five days of her loan, and per the terms of her contract, she had the option to utilize the Vehicle Return Program and return her vehicle.DriveTime offers a Vehicle Return Program, which gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment Contracts. To participate in the vehicle return program, our customers must return their vehicles to the dealership within five calendar days. Attached is the Retail Purchase Agreement for your review.On September 12, 2014, DriveTime credited our customer’s account one payment as a goodwill gesture, due to the issues at the time of sale. Our customer has not contacted DriveTime with any further complaints since that time. At the time of sale, our customer was provided with an [redacted] Vehicle History Report. The [redacted] Vehicle History Report may indicate a prior accident record, a rental or government vehicle, if the vehicle was registered in a storm area, and/or any theft records. If any of these items were applicable, they would be noted in the Vehicle Information section on the [redacted] History report. Per this report, our customer’s vehicle had not been in any reported accidents prior to purchase.On March 24, 2015, we pulled a new [redacted] Vehicle History Report for our customer’s vehicle. At this time, the report still reflects that the vehicle has not been in any reported accidents. The [redacted] Vehicle History Report is attached for your review.That same day, we contacted our customer and attempted to address her concerns. At this time, we are unable to accommodate our customer’s request to be compensated $5,175 for what she has paid into her loan thus far. Our customer stated she did not wish to speak to DriveTime further and advised she would continue to pursue this matter with the Revdex.com. If our customer is having any current mechanical issues with her vehicle, we encourage her to contact Aeverex at ###-###-####.We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

On the date said of July 19,2014 I was informed that I was purchasing a 2011 Chevrolet Impla. All paper work indicated that the vehicle named was a 2011. I was given a VIN # to give to my insurance company that pulled us as a 2011, also the key tag on the keys stated 2011. I was under the impression that I was gettinf a 2011 Impla.On July 21 as stated in my complant, the beginning of my unsatisfation after I found out that they sold me the wrong car. I had to wait about two weeks constatly calling Drive Time to speak to their manager [redacted] who was extremly busy then informed he was off / out of town. Thats when I decided to contact the Corporate Office. I was informed to go back to the dealership where I purchase the car to find another vehicle are redo a contract for the 2008. I asked the manager [redacted] will they sell this vehicle for a lesser price since it was a 2008. He stated he will call Corprate and see what they say, they only took off a small portion of the price and lower my payment by (16) sixteen dollars. I then was not please so I ask for my car back as I was inform to by another dealership who advise me that my interest rate was extremly high 22.764% for a 2008 Impla. I then was inform my car was sold and I couldn't get it back . Drive Time told me I had  five days to return the vehicle, but I was unaware it was a 2011. So I felt like I had no other choice but to keep this car. I changed insurance companies and found out that the vehicle was in an accident three months before I purchases it so that [redacted] History Report was incorrect as well.If I was credited one payment as a goodwill gesture in September I wasn't informed and the reason I had not contacted Drive Time was because I had been in the hospital several times and was going another route to resolve my  concerns.So I am rejecting Drive Time response.

Regards,

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn July 23, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 GMC Acadia. Our...

customer’s vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty for your reference.DriveTime offers a Vehicle Return Program, which gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment Contracts. To participate in the Vehicle Return Program, our customers must return the vehicle to the dealership where they purchased within five calendar days. Attached is the Retail Purchase Agreement for your review.On July 27, 2015, the third business day after purchase, a repair facility filed a claim with Aeverex for an engine control module. Aeverex approved these repairs in full under the terms of the DriveCare Limited Warranty.On July 28, 2015, our customer contacted DriveTime about her mechanical concerns. She inquired into options for returning the vehicle and receiving assistance for out-of-pocket expenses she had paid for a battery. We informed our customer the process for utilizing the Vehicle Return Program and advised her we would review her out-of-pocket receipts for reimbursement. Our customer then returned the vehicle to DriveTime and terminated her Simple Interest Retail Installment Contract.On July 29, 2015, we issued our customer a reimbursement check for $181.54 for the battery that she had purchased.On August 11, 2015, our customer contacted DriveTime’s Customer Relations Department about the refund for her down payment. She verified that the refund for the battery had been received; however she had still not received the refund for her down payment. We confirmed that our customer had used a debit card to make her down payment. Page 2 of the Retail Purchase Agreement explains the refund timeframe of the Vehicle Return Program as follows:"If I paid my down payment by check or debit card, you will pay me and/or return my trade in by… 15 business days after my purchase of the vehicle."We informed our customer that we would have this check cut in house and shipped priority overnight via Federal Express.On August 13, 2015, we contacted our customer to notify her that the check had been cut and shipped. We advised her that the check was expected to arrive at the DriveTime dealership where she purchased the following day.On August 15, 2015, the check was delivered to the dealership and our customer retrieved it. We contacted our customer and determined she was satisfied with this resolution. We ended our correspondence on amicable terms.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer’s address on file.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]   Iwould also like an explanation  as to why it took almost 2 months and a complaint to the Revdex.com to get this done. Also it took so long to get this done I had a blance of 36.21 that I had to pay before Capital One would close the account, so the 25.00 credit doesn't  mean much to me.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On August 1, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2008 Dodge Avenger. Included you will find the Closed...

End Motor Vehicle Lease contract for your reference.At the time of lease our customer signed the Driver’s Seat Vehicle Return Agreement which states:“We will give you the ability to return the vehicle to DriveTime and terminate this lease contract so long as you return the vehicle:To the DriveTime dealership where you purchase it within one calendar day (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the first calendar day…4. Having driven it no more than 70 miles …6. With a restocking fee of $200.00; and7. If the Vehicle is driven more than 70 miles, DriveTime may either refuse to accept the vehicle back or at Drivetime’s election may charge and you will pay $1.00 per mile for each mile the Vehicle was driven over 70 miles…”Attached you will find a copy of the Driver’s Seat Vehicle Return Agreement for your reference. On August 3, 2015, our customer returned to DriveTime to cancel her Closed End Motor Vehicle Lease contract in accordance with the Vehicle Return Agreement. Our customer had driven the vehicle 109 miles since she leased the vehicle. DriveTime elected to allow the customer to return their vehicle and receive a refund of her down payment. Our customers original down payment was $1,045.00 we deducted both the $200.00 restocking fee and the $1.00 per mile fee for the over mileage totaling a refund of $806.00On August 11, 2015, we contacted our customer to address her concerns. We explained the Vehicle Return Agreement and how it applied to her refund. We advised the customer we would overnight the refund to her as soon as possible. Our customer advised she understood and was pleased with the resolution.   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On April 30, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2006 Chrysler Pacifica. Attached you will find...

the Simple Interest Retail Installment Contract for your reference.  DriveTime has temporarily ceased credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We originally anticipated these enhancements being completed no later than late February; however, there were some issues that arose that had to be addressed, pushing that timeframe out to April. We apologize for any confusion or inconvenience this may have caused. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements. If Mr. Vaughan is applying for credit, we would be happy to provide a letter to the creditor letting them know we have temporarily ceased reporting and will provide an overview of his credit if so desired. .We understand that our customer has two accounts with us and will be backdating both loans once the credit reporting fully resumes. At this time, [redacted] has started uploading DriveTime accounts for the public to see again. We are unable to accommodate our customer’s request to expedite the process any faster than it is currently going or pay for credit report checking fees. As a goodwill gesture, DriveTime has credited our customer’s principal balance $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

The actions described by our customer are not in keeping with DriveTime’s set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respect.

On July 23, our dealership confirmed the vehicle was registered. Our customer’s plates are ready for pick up. We encourage our customer to submit any out of pocket receipts for possible assistance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I saw the contract from when I first got the vehicle but was there anything in writing when my pat amount changed from 193 to 210? I didn't see it.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 11, 2013, our customer entered into a retail installment contract when he purchased a 2004 BMW X Series that came with a 30 day/1,500 mile limited warranty....

Our customer also purchased a 3 year/36,000 mile service contract administered by Aeverex. Included you will find the retail installment contract, the 30 day/1,500 mile limited warranty, and the service contract for your reference.On November 14, 2013, our customer contacted Aeverex stating the vehicle was at a repair facility regarding issues with the headlamps and transmission. Aeverex informed our customer to have the repair facility contact them with diagnostic information.On November 15, the repair facility recommended the body control module, rear tail lamp, and engine. Aeverex approved the repairs under the 30 day/1,500 mile limited warranty.On November 19, we contacted our customer and informed him DriveTime made the decision to extend the 5-day vehicle return program. DriveTime’s 5-day vehicle return program allows our customers to return their vehicle to the dealership for a refund; exclusions and terms apply.  Please refer to the Retail Purchase agreement, section, “Vehicle Return Program” for terms and conditions. Our customer informed us he would call us back.   On November 27, our customer contacted us regarding his repairs and engine replacement. We informed our customer we would review his account and would call him back.We attempted to contact our customer, but were unsuccessful. On December 2, our customer contacted us. We offered to take him out of vehicle, our customer informed us he wanted to keep vehicle. Our customer stated he has had out of pocket expenses and has not received updates on his repairs. We asked him to submit his receipts for any out of pocket expenses for review. We also advised him we would follow up with him once we have an update on his repairs.On December 9, our customer informed us he paid $264 for towing, as an exception we offered to reimburse our customer $189 for towing.  We advised our customer Aeverex covers up to $75 for towing. We encourage our customer to contact Aeverex for possible towing reimbursement. We informed our customer to submit all future receipts for any out of pocket expenses to be reviewed for possible payment assistance.On December 11, the repair facility contacted Aeverex and recommended replacing the oil cooler due to physical damage. The claim was denied under the limited warranty, due to the physical damage.On December 18, our customer contacted us stating the repair facility is charging him $700 for repairs not covered by the limited warranty. We informed our customer we would contact the repair facility and review for possible repair assistance.On December 20, we made an exception and approved the oil cooler replacement repair.On March 21, 2014, the repair facility contacted Aeverex and recommended replacing the differential bushing and sub frame bushing. The repairs were denied as non-covered components under the limited warranty.On March 24, our customer contacted us stating the vehicle is in the repair facility since the engine had a knocking noise. Our customer stated the claim was denied.  We referred our customer to Aeverex.On March 28, our customer contacted us about returning the vehicle due to repairs not covered by the limited warranty. Our customer stated the current repairs were needed within the first 30 days of purchase. We informed our customer; the repairs are new issues. We advised our customer to submit repair receipts for possible payment assistance.On April 2, our customer informed us of his intentions to surrender his vehicle. He asked us to pick up the vehicle from the repair facility. In order to complete his request, we require our customer to sign a voluntary surrender agreement.  To date, we have not received this form.Drivetime is unable to accommodate our customer’s request to return his vehicle for a full refund.As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.                      DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On May 8, 2012, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2004 Mazda 6. Included you will...

find the Simple Interest Retail Installment Contract for your reference.

On July 24, 2014, we contacted our customer and came to an amicable resolution. At this time, DriveTime has offered the following resolution:

DriveTime agrees to:

- Delete trade line from all three (3) major Credit Bureau reporting agencies

- Waive deficiency balance of $11,537.79.

In exchange, Customer agrees to:

- To a Full Settlement and Release of Claims.

- Release possession of vehicle to DriveTime.

As a goodwill gesture, DriveTime has mailed a $25 [redacted] gift card to our customer’s address on file.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 13, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2005 Toyota Camry. Our customer opted to...

purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review the following documents:- Buyer’s Guide- Retail Purchase Agreement- DriveTime’s DriveCare Limited Warranty- What you need to know about financing a vehicle with DriveTime- Simple Interest Retail Installment ContractIncluded you will find a copy of the above referenced documents for your review.At the time of sale, our customers agreed to purchase a vehicle with DriveTime for the finance amount of $17,679.54. Pages one and two of our customer’s Simple Interest Retail Installment Contract, under subsections Federal Truth in Lending Disclosures and Itemization of Amount Financed, specifies all charges and fees included in the financing of his vehicle throughout the life of his loan.DriveTime’s vehicle pricing is subject to several factors. Included in the purchase price of the vehicle are the following optional benefits our customer selected to include with his purchase:- 5 year/50,000 mile Vehicle Service Contract- GAP Coverage- GPS device providing anti-theft servicesIf he no longer wishes to have these optional products he can cancel them and receive a pro-rated credit reducing the principal amount on his loan.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.At the time of sale, our customer signed and reviewed the included Customer Delivery Checklist. On page one under Important Reminder, it states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…lease insure you are comfortable with the condition of the vehicle prior to purchasing."On June 25, 2015, a repair facility initiated a repair claim with Aeverex. The repair facility noted a replacement of the engine and the engine assembly were needed to resolve our customer’s mechanical concerns. Aeverex approved to send a third party inspector to verify the concerns reported by the repair facility.On June 29, 2015, Aeverex received the inspection report from the third party inspector. The report noted the cause of failure was an undetermined internal failure to the engine and the vehicle required the engine to be rebuilt or replaced. On June 30, 2015, Aeverex ordered the parts for the replacement engine from LKQ, an approved parts vendor. The ordered parts were estimated to arrive between July 3rd and July 6th.On July 8, 2015, LKQ delivery agents arrived at the repair facility with the engine replacement. When the part was delivered the delivery agents did not have to proper tools to remove the engine. As a result they left without providing the repair facility with the replacement engine.On July 10, 2015, Aeverex contacted LKQ to inquire when the part would be redelivered. LKQ advised they would redeliver the part on Monday, July 13, 2015. On July 13th, Aeverex received an email from LKQ advising that the part was delayed and would arrive on July 14th.On July 15, 2015, after Aeverex’s receipt of an additional email from LKQ, the part was successfully delivered to the repair facility. On July 16, 2015, the repair facility claim was updated to include repairs for the exhaust gasket, transmission fluid, and a stabilizer link. Aeverex approved the cost of all repairs for a total of $3,834.15On July 17, 2015, our customer contacted DriveTime corporate offices in regards to his vehicle concerns. We informed our customer of the rental reimbursement offered through his Vehicle Service Contract. On page 2 of the Vehicle Service Contract under subsection Provider’s Obligations, it states:"If a covered breakdown of your vehicle occurs during the term of this contract, provider, through administrator will…reimburse you for a rental car at the rate of up to $25.95 for every 8 hours (or portion thereof) of labor time required to complete the repair."We apologize for any confusion or inconvenience this matter may have caused. While LKQ is a third party parts vendor, this period of delay is not consistent with the level of customer service we strive to achieve for our customers.At this time, we are unable to accommodate our customer’s request. We have made several unsuccessful attempts to contact our customer to discuss his concerns. On July 22, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him.To assist our customer, we are prepared to apply a biweekly payment on behalf of the customer. We encourage our customer to contact our Customer Relations Department at ###-###-####, to further address his concerns.As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

August 6, 2014

 

Lyndsey Mullens

Revdex.com

Ph. (602) 264-5299

Fax (602) 263-0997

 

Re: Case# [redacted]

 

/>

Dear Ms. [redacted],

 

Thank you for bringing this matter to our attention. We

appreciate the opportunity to address our customer’s concerns.

 

On July 19, 2014 our customer entered into a Simple Interest

Retail Installment Contract when he purchased a 2004 Mazda 6.  Included you will find a copy of the Simple

Interest Retail Installment Contract for your reference.

 

At this

time, DriveTime has reached out to our customer and come to an amicable resolution.

We have authorized our customer to return the vehicle with no impact on her

credit. Furthermore, we have refunded the customer the full amount of her down

payment.

 

 

DriveTime thanks the Revdex.com for their ongoing

support. Should you have any questions or concerns, please contact us by

calling us at [redacted].

 

Sincerely,

Customer

Solutions Analyst

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On May 17, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when he leased a 2005 Nissan Altima. The vehicle came with a limited warranty. Included you will find the Closed End Motor Vehicle Lease and the limited warranty agreement for your reference.

Our customer’s payment schedule is determined by the proof of income provided at the time of lease. Our customer agreed to make 60 semi-monthly payments, beginning on June 7, 2014.

The term of our lease program is designed for a specific amount of time, for this reason we are unable to process any modifications through the life of the lease. DriveTime’s Closed End Motor Vehicle Lease program allows our customers to return the vehicle and cancel the lease, anytime, with no penalties or refund.

At the time the vehicle was repossessed the recovery agency was required to duplicate our customer’s key. Our customer is responsible for any repossession fees or past due balance.

At this time, we are unable to accommodate our customer’s request for a due date change and/or frequency change. We are also unable to refund any replacement key fees.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

 

Sincerely,

DriveTime

Customer Relations