DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will be uploading and sending my credit report that was pulled in November 2014 showing that Drive Time has not been reporting my payments prior to January 2015. This lack of reporting has caused me to miss out on the opportunity to purchase a home and, as of recently, unable to purchase a new car. I am dissatisfied with my current car to no end and due to Drive Time's false advertising I feel trapped in this car. I also, went to Drive Time after 24months of making payments on the 2008 Hyundai feeling confident that I could now trade it in for something I liked. I was told, by the Drive Time-Sales Rep, at the time I bought the car, that I would be allotted to upgrade my car after 24months without a down payment. The Drive Time-Sales Rep from couple weeks ago stated that I would need to pay my car down to $4,500 before being able to trade it in. I am requesting that my contact ends with Drive Time without penalty or a credit is put towards my principal in the amount of $2,000.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Never received any of the above items mention

Regards,

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On October 21 2013, our customer entered into a Closed End Motor Vehicle Lease Contract with...

DriveTime when she leased a 2008 Chevrolet Impala. The Closed End Motor Vehicle Lease Contract has been attached for your review. On June 11, 2015, at six days past due, DriveTime enabled the buzzer on our customer’s vehicle to make her aware of her past due payment. On June 16, 2015, at 11 days past due, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recovered. Please refer to section 11 in the Closed End Motor Vehicle Lease Contract labeled “Default, Repossession and Other Remedies”: “The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it….If you are in default, after waiting any time the law requires, we may do any of the following: (a) End this lease and demand that you pay the amount due… (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so….”On June 17, 2015, the vehicle was recovered. Our customer contacted DriveTime, and we advised her of the fees she would need to pay to redeem the vehicle in addition to her past due payment amount. We informed our customer that she had 48 hours to redeem the vehicle and gave her the phone number DriveTime had on file for the recovery agent that was holding the vehicle. On June 18, 2015, our customer contacted DriveTime and paid the $480.72 required to redeem the vehicle. Our customer expressed concerns that she had not been able to reach the recovery agent, and after some research, we provided her with an alternate phone number for them. By this time, the recovery agent had closed for the day, and our customer was required to wait until the next day to pick up the vehicle. On June 19, 2015, our customer contacted DriveTime with concerns that she had still not been able to reach the recovery agent, and no one there had been returning her calls. We placed a call out to the recovery agent and once we had a representative on the phone, we transferred our customer so she could arrange to pick up the vehicle. Later that day, our customer contacted DriveTime again and advised she wished to be compensated for the inconvenience and confusion the situation had caused her. On June 26, 2015, we contacted our customer and addressed her concerns. At this time, we are unable to accommodate our customer’s request to be reimbursed for her $275.00 redemption fees, as the recovery of the vehicle was rightful. However, we advised our customer we would offer her a two day per diem credit of $29.39 for the two days that she did not have the vehicle after she paid to redeem it on June 18. Our customer was satisfied with this resolution, and we ended our correspondence on amicable terms. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted].DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.All DriveTime vehicles are thoroughly inspected and cleaned at DriveTime inspection centers prior to arriving at the dealership. Providing a vehicle that has not been...

properly cleaned is not in keeping with DriveTime’s set standards of service. We sincerely apologize for releasing the vehicle to our customer in the manner she described.On June 24, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a 2008 Chevrolet Impala. Included you will find the Closed End Motor Vehicle Lease Contract for your reference.When a customer purchases a vehicle from DriveTime, they are provided with an [redacted] Vehicle History Report. The [redacted] Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft record. Our customer was not provided with this report at the time of lease because this report is limited to customers who enter into a retail purchase agreement with DriveTime.At the time of lease, our customer signed and reviewed the attached Driver’s Seat Vehicle Return Agreement which states:"We will give you the ability to return the Vehicle to DriveTime and terminate this Lease Contract so long as you return the Vehicle: To the DriveTime dealership where you purchased it within one calendar day…"On July 1, 2015, our customer contacted DriveTime’s Corporate Offices to inquire about returning her vehicle. We informed our customer that she was past her one day return period and we would not be able to administer a refund if the vehicle was returned. We reminded our customer that she had entered into a Return Anytime Lease and referenced page 3, section 12, subtitle "Early Lease Termination" which states:"You may terminate (end) this Lease early. To do so, you must return the Vehicle to us and pay us the amount due at early end…"At this time, we are unable to accommodate our customer’s requests. On July 2, 2015, DriveTime’s Customer Relations Department reached out to our customer to discuss her concerns. Our customer confirmed that on a recent visit to the DriveTime Dealership we vacuumed the vehicle and returned it to her in a satisfactory condition. Our customer requested to return her vehicle due to her dissatisfying experience. We verified with our customer that her immediate issue had been resolved and informed her that if she chose to return her vehicle she would not receive a refund of her down payment.We apologize for any confusion or inconvenience this may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 24, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she...

leased a 2004 Ford F150. Included you will find the Closed End Motor Vehicle Lease Contract for your reference.   On July 1, 2015, DriveTime received confirmation that our customer’s insurance on the vehicle had been canceled as of May 7, 2015. Please refer to page 2 of the Closed End Motor Vehicle Lease Contract, under the section titled “Types and Amounts of Required Insurance Coverage”: “You must maintain insurance in the following amounts: Bodily Injury Coverage with $ $25,000 for each person/$50,000 for all persons limits and in no event lessthan the state required amounts.” DriveTime contacted our customer on this same day to inform her that an updated declaration page of insurance was necessary to avoid recovery of the vehicle. We were unable to contact our customer over the phone; however, we did enable a buzzer noise in the vehicle. The reason for enabling the buzzer noise is toalert our customer to contact DriveTime.  On July 2, 2015, DriveTime exercised their contractual right to assign the vehicle out for recovery, as our records indicated that our customer’s insurance had been cancelled. On July 6, 2015, the vehicle was recovered due to the lack of current insurance information on file. Please refer to page 3 of the Closed End Motor Vehicle Lease Contract, under the section titled “Default, Repossession and Other Remedies”: “The following are events of default… (c) You do not maintain required insurance….If you are in default, after waiting any time the law requires, we may…(e) Take (repossess) the vehicle wherever we find it and enter any property where theVehicle may be to do so….” We advised our customer that she would be responsible to pay all fees associated with the recovery, as well as provide proof of updated insurance within a 48hour period, in order to redeem the vehicle. At this time, DriveTime is unable to refund the cost of the redemption fees to our customer. We have made several unsuccessful attempts to contact our customer and work toward an amicable resolution. We encourage our customer to contact our Customer Relations department at ###-###-####. We apologize for any confusion or inconvenience this matter may have caused. As goodwill gesture, we have credited $25.00 toward our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely, [redacted]. DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On August 1, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2008 Dodge Avenger. Included you will find the Closed...

End Motor Vehicle Lease contract for your reference.At the time of lease our customer signed the Driver’s Seat Vehicle Return Agreement which states:“We will give you the ability to return the vehicle to DriveTime and terminate this lease contract so long as you return the vehicle:To the DriveTime dealership where you purchase it within one calendar day (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the first calendar day…4. Having driven it no more than 70 miles …6. With a restocking fee of $200.00; and7. If the Vehicle is driven more than 70 miles, DriveTime may either refuse to accept the vehicle back or at Drivetime’s election may charge and you will pay $1.00 per mile for each mile the Vehicle was driven over 70 miles…”Attached you will find a copy of the Driver’s Seat Vehicle Return Agreement for your reference. On August 3, 2015, our customer returned to DriveTime to cancel her Closed End Motor Vehicle Lease contract in accordance with the Vehicle Return Agreement. Our customer had driven the vehicle 109 miles since she leased the vehicle. DriveTime elected to allow the customer to return their vehicle and receive a refund of her down payment. Our customers original down payment was $1,045.00 we deducted both the $200.00 restocking fee and the $1.00 per mile fee for the over mileage totaling a refund of $806.00On August 11, 2015, we contacted our customer to address her concerns. We explained the Vehicle Return Agreement and how it applied to her refund. We advised the customer we would overnight the refund to her as soon as possible. Our customer advised she understood and was pleased with the resolution.   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations

Dear Ms. [redacted],Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concernsOn July 23, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 GMC Acadia. Our...

customer’s vehicle came with a 30 day/1,500 mile DriveCare Limited Warranty, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Limited Warranty for your reference.DriveTime offers a Vehicle Return Program, which gives our customers the ability to return their vehicles to DriveTime and terminate their Simple Interest Retail Installment Contracts. To participate in the Vehicle Return Program, our customers must return the vehicle to the dealership where they purchased within five calendar days. Attached is the Retail Purchase Agreement for your review.On July 27, 2015, the third business day after purchase, a repair facility filed a claim with Aeverex for an engine control module. Aeverex approved these repairs in full under the terms of the DriveCare Limited Warranty.On July 28, 2015, our customer contacted DriveTime about her mechanical concerns. She inquired into options for returning the vehicle and receiving assistance for out-of-pocket expenses she had paid for a battery. We informed our customer the process for utilizing the Vehicle Return Program and advised her we would review her out-of-pocket receipts for reimbursement. Our customer then returned the vehicle to DriveTime and terminated her Simple Interest Retail Installment Contract.On July 29, 2015, we issued our customer a reimbursement check for $181.54 for the battery that she had purchased.On August 11, 2015, our customer contacted DriveTime’s Customer Relations Department about the refund for her down payment. She verified that the refund for the battery had been received; however she had still not received the refund for her down payment. We confirmed that our customer had used a debit card to make her down payment. Page 2 of the Retail Purchase Agreement explains the refund timeframe of the Vehicle Return Program as follows:"If I paid my down payment by check or debit card, you will pay me and/or return my trade in by… 15 business days after my purchase of the vehicle."We informed our customer that we would have this check cut in house and shipped priority overnight via Federal Express.On August 13, 2015, we contacted our customer to notify her that the check had been cut and shipped. We advised her that the check was expected to arrive at the DriveTime dealership where she purchased the following day.On August 15, 2015, the check was delivered to the dealership and our customer retrieved it. We contacted our customer and determined she was satisfied with this resolution. We ended our correspondence on amicable terms.We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card to our customer’s address on file.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted].DriveTime Customer Relations

October 2, 2015 BetterBusiness BureauPh.(602) 212-2232Fax(602) 263-0997   Re: Complaint# [redacted] To Whom It MayConcern:  Thank you for bringingthis matter to our attention. We appreciate the opportunity to re-address ourcustomer’s concerns.On November 5, 2014, ourcustomer entered into a Simple Interest Retail Installment Contract withDriveTime when he purchased a 2009 Jeep Compass. Attached is the SimpleInterest Retail Installment Contract for your reference.On May 27, 2015, ourcustomer contacted DriveTime’s Total Loss Department to inquire on the processto file an accident claim. Our customer was advised that his original insurancehad expired and he would have to file a claim with his primary insurancecarrier if applicable. Our customer indicated he did not have primaryinsurance. Our customer also inquired into reinstatement of his previousinsurance since it was his understanding that his insurance was included in hispayment. Our customer was informed that ARS is unable to reinstate the previousinsurance policy. We also confirmed with the dealership that they understandthat the insurance is not included in the payment and that they are notrepresenting that to our customers. However, in an attempt toprovide assistance, DriveTime advised our customer that we will need to inspectthe vehicle for the total amount of damages. DriveTime’s Total Loss Departmentadvised that after appraisal, the Gap Addendum would apply to the vehicle if itis deemed as a total loss. This will not cover the total loss but will reducehis loan balance by the amount of his loan that exceeds the fair market valueof his vehicle.On June 3, 2015, DriveTimereceived notification from a third-party that the vehicle had been impoundedand labeled as abandoned. On June 19, 2015,DriveTime exercised our contractual right to recover the vehicle. On page 3 ofthe Simple interest Retail Installment Contract under the section labeled“default” it states: “You will be in default if any one of the following occurs… 8.The Vehicle is lost, damaged beyond repair, or destroyed or any other eventthat occurs that causes us to believe that our prospects for payment orrealization upon the Vehicle are impaired…. Additionally, we may take back(repossess) the Vehicle.”After the vehicle wasrecovered the vehicle was deemed as a total loss. At that time, the GapAddendum was applied to our customer’s principal balance as well with all feesassociated with the recovery of the vehicle. The vehicle was then sold atauction in which the proceeds applied to our customer’s principal balance.After all funds were applied to the account, our customer’s principal balancereflected as $6,247.59. On July 7, 2015, ourcustomer’s credit history was automatically updated as a Charge-off involuntaryrepossession since the vehicle had been recovered by DriveTime as assumed abandoned.On August 28, 2015, DriveTimecontacted our customer in regard to settling the account. We advised ourcustomer we would be willing to settle his account as Settled Charge-Off orDelete the Trade Line, under the following circumstances:DriveTime agrees to:Waivedeficiency balance of $4,685.69Submitan update to all three (3) major Credit Bureau reporting agencies to reportDriveTime trade line as SETTLED CHARGE-OFF or Delete Trade LineIn exchange, Customeragrees to:Remitpayment to DriveTime via certified funds in the amount of $1,561.90On August 29, 2015,DriveTime emailed and mailed our customer a copy of the attached settlement forhis review. We advised our customer once a signed copy of settlement andcertified funds were received, DriveTime would update the credit bureaus reportingas Settled Charge-Off or delete the trade line per our customers preference. On September 29, 2015,DriveTime contacted our customer to ensure he had received the settlement offerand was aware of the steps to complete to satisfy the requirements. Ourcustomer was unable to confirm that he had received the settlement. At this time, we have notreceived a signed settlement or payment from our customer. We encourage ourcustomer to contact our customer relations department in regard to thesettlement agreement at 800-965-8043.Weapologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Better BusinessBureau for their ongoing support. Should you have any questions or concerns,please contact us by calling us at [redacted]  Sincerely,  Justin M.DriveTimeCustomerRelations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received a message from Drive Time on 9/4. I returned the call on 9/5 and was informed about the options  as mentioned above. I agree with the settlement of getting out of the care. However I feel like they should be able to assist me with getting another equivalent vehicle. I also have all of my receipts from all of the repairs and have been in close contact. I also reviewed their website and I see some similar vehicles I would be interested in. I feel like purchasing another vehicle from another dealership may be difficult due to they will also see my current purchase and may not want to provide financing. 

Regards,

January 4, 2016

Jasmine Hill
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # [redacted]

Ms. Hill,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

In June, our customer attempted to make payment arrangements that were only partially kept.  Our customer felt a DriveTime representative told him he only needed to make a partial payment.  While we certainly would have accepted a partial payment, the customer remains responsible for any remaining balance. 

In an attempt to assist our customer, we agreed to provide a two payment deferment that would bring his account current.  On December 29, 2015, DriveTime emailed our customer the loan modification documents to be reviewed, signed and submitted in order to process the two payment deferments previously agreed on. Once completed we encourage our customer to fax these documents to [redacted] or email to [redacted]

Unfortunately, we are unable to meet our customer’s request of crediting his account for one month of payments as it is our customer’s responsibility to make all payments due on the loan.

Without any new information, we are unable to further assist our customer. We encourage him to contact our customer relations department at [redacted] if he has any further concerns.

Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,

[redacted]
DriveTime Customer Relations Department

February 11, 2016

[redacted]
Revdex.com
Ph. ([redacted]
Fax (602) 263-0997 

Re: Complaint # [redacted]

Ms. [redacted]

Thank you for bringing this matter our attention. We appreciate the opportunity to re-address our customer’s concerns.

Without any new information, DriveTime is unable to further assist our customer. We encourage our customer to contact our customer relations department at [redacted] if she has any additional concerns.

We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

Justin M.
DriveTime Customer Relations Department
Tell us why here...

March 1, 2016
Revdex.com
Re: Complaint # [redacted]
Dear Ms. [redacted]
Thank you for bringing this matter to our attention. We appreciate the opportunity to

align="LEFT">address our customer’s concerns.On February 19, 2016, our customer entered into a Simple Interest Retail Installment
Contract with DriveTime when she purchased a 2009 Nissan Altima. Our customer also
purchased a 5 year/50,000-mile Vehicle Service Contract, administrated by Aeverex.
Attached you will find the Simple Interest Retail Installment and Vehicle Service Contract
for your reference.
At time of sale, our customer signed and reviewed the Secure Odometer Disclosures that
stated the vehicle’s odometer read 91,626 miles. Our customer’s Vehicle Service Contract
and Simple Interest Retail Installment Contract also reflect the same mileage of 91,626 at
time of sale.
On February 23, 2016, an in-network repair facility updated a claim with Aeverex for a
transmission diagnosis. Aeverex advised the in-network repair facility that the transmission
was covered under the Original Manufacturer warranty and would need to have the repairs
completed at the Original Equipment Manufacturer.
On February 24, 2016, an original equipment manufacturer updated a claim with Aeverex
for the repair of the tire pressure sensor, oil cooler seals, and control arms. Aeverex
approved the cost of these repairs for a total of $1,449.40 under the Vehicle Service
Contract.
On February 25, 2016, DriveTime contacted our customer to reach an amicable resolution.
We advised our customer of the above information regarding the odometer and our
customer understood. At this time, all repairs have been covered under the Vehicle Service
contract. We encouraged our customer to contact us in the future if he has additional
concerns with the vehicle.
As a good-will gesture, DriveTime applied a $150.00 credit to our customer’s principal
balance.
Sincerely,
DriveTime Customer Relations Department

I UNDERSTAND THE THE ASPECT OF THE ACCOUNT BEING FREQUENT AND I HAVE FOLLOWED DRIVE TIMES REQUEST ON SEVERAL OCCASIONS AND HAVE HAD MY ACCOUNT CURRENT AND WAS DENIED SAID FREQUENCY CHANGE BECAUSE I WAS LIED TO MULTIPLE TIMES AND NOT UNTIL OCTOBER I WAS TOLD THAT I HAVE TO BE SIX MONTHS IN MY LOAN TO HAVE A FREQUENCY CHANGE AND NOT ONCE BEEN ACCOMMODATED OR OFFERED ANY DISCOUNTS OF ANY SORT JUST HARASSED ABOUT MAKING MY PAYMENT WHEN I TELL EVERY REP THAT CALLS MY PHONE THAT I DON'T GET PAID UNTIL THE 10TH AND 25 OF EVERY MONTH BUT NEVER RECEIVED ONE CALL TELLING ME THAT I CAN HAVE A FREQUENCY CHANGE. NOW THERE IS A OUTSTANDING BALANCE OF $428 THAT DRIVE TIME WANTS TO CHARGE ME BECAUSE THE FREQUENCY CHANGE HAS NOT BEEN PROCESSED WHICH COULD HAVE BEEN DONE IN DECEMBER AS I WAS TOLD BY DRIVE TIMES CUSTOMER SERVICE REP AND NOT OFFERED ANY ASSISTANCE JUST INFORMED "SINCE YOU ARE AWARE OF THE WAY FREQUENCY ARE PROCESSED I WOULD HAVE TO PAY THE OUTSTANDING BALANCE" I FOR ONE DON'T THINK DRIVE TIME UNDERSTANDS $428 DOESN'T JUST POP OUT OF NO WHERE I FEEL LIKE THEY REALLY ARE HORRIBLE AT VALUING THEIR CUSTOMERS.

August 31, 2016
 
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
During the contracting process, DriveTime required a proof of current income from our customer. DriveTime was lead to believe that the information provided by our customer was current and up to date. Under the terms of the Retail Installment Contract, we notify the customer that we may perform an after sale verification of any information provided to us. This includes the proof of income.
DriveTime provided our customer the opportunity to provide additional proof of his income when verification of his income and employment had failed. Additionally, we provided our customer with the option to return his vehicle if he was unable to provide proof of income. Our customer declined returning the vehicle and providing proof of income, therefore, DriveTime secured our collateral. 
Unfortunately, DriveTime is still unable to accommodate our customer’s request for a refund.  We encourage our customer to contact our Customer Relations department at 800-965-8043 for further assistance or questions he may have.
We apologize for any confusion or inconvenience this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
 
Sincerely,
 
Jeremy R.
Customer Relations
DriveTime

I have advised that the issue is with the transmission and would only consider continuing to do business if the place me in a different vehicle. This vehicle has had nothing but problems since purchase. After 2 months that is not acceptable!

Please see the attached PDF for the full response.
 
Attached is a copy of the Experian AutoCheck Vehicle History Report our customer signed at the time of sale and a copy of the Experian AutoCheck Vehicle History Report as of October 17, 2016,...

that also does not indicate that the vehicle was involved in an accident.
 
On October 19, 2016, we contacted our customer to address the concerns in her complaint. She stated that she was experiencing mechanical issues and wished to return the vehicle to DriveTime without credit ramifications. In addition, she stated that she had taken the vehicle to a repair facility that had diagnosed the vehicle and confirmed her mechanical concerns. As we have not had a claim filed with Aeverex for approximately 7 months, we encouraged her to have the repair facility file a claim with Aeverex. Should she be un-willing/un-able to do so, we further encouraged her to provide us with documents indicating the mechanical concerns she referenced. In addition, we advised that we would like to review the CarFax report provided to her by the Original Equipment Manufacturer as indicated in her complaint, to investigate any accidents that may have occurred prior to purchase. Our customer agreed, and was provided our facsimile number [redacted]. We will continue to work with our customer in attempts to reach an amicable resolution.
 
We apologize for any confusion or convenience this matter may have caused. As a goodwill gesture, DriveTime has applied a credit of $25.00 toward our customer’s principal balance.
 
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].
 
 
Sincerely,
 
Brodie H.
Customer Relations Department

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not complete at this time. The repair facility is not aware that a part has been provided and certainly is not willing to say that repairs will be completed on Monday 11/9/15. 
I am very dissatisfied that it took filing a complaint with the Revdex.com and having a friend (my employer) call and threaten legal action to receive any sort of response. 
I am grateful that DriveTime is finally paying for the rental vehicle directly and I appreciate that my payments have been suspended until my Pontiac is repaired and that the repairs are covered under warranty. However, I am not willing to say this complaint has been resolved to my satisfaction at this time. 

Regards,

July 15, 2014

Revdex.com

Re: Complaint # [redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to...

address our customer’s concerns.

On September 23, 2011, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2008 [redacted]. Included you will find the Simple Interest Retail Installment Contract for your reference.

On June 25, 2014, our customer informed us her vehicle had been involved in an accident and was deemed a total loss by her insurance company.

Our customer’s insurance company has relinquished a check for the fair market value of her vehicle in exchange for the vehicle’s title. After the check was applied, the remaining balance of our customer’s loan was $2,391.37.

On July 8, DriveTime contacted our customer to address her concerns. We informed her as a one-time courtesy, DriveTime would delete trade-line reporting to the three (3) major credit agencies. Drivetime also waived the delinquency balance of $2,391.37. Our customer agrees this course of action adequately addresses her issues, and we have come to an amicable resolution. Our customer was emailed the necessary documents, which detail the steps DriveTime has taken in regards to her credit reporting.

As a goodwill gesture, DriveTime has mailed our customer a $25 [redacted] gift card to her address on file.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On November 1, 2014, our customer visited a DriveTime Dealership and was approved for financing. The approval is subject to...

our receipt of documentation from our customer that allows us to verify the identity of our customer and the accuracy of the information provided to us, including proof of income, proof of residence, and driver’s license. Attached is the "Get Approved Form" our customer signed and reviewed, which he agreed and gave authorization to the following:

? Agreed to submit an application for credit with DriveTime and may be shared and use by affiliates and joint marketing partners.

? Authorized us to obtain credit or similar reports

? Agreed to receive automated telephone calls, voice messages, text messages, emails, or other electronic messages.

On November 5, 2014, our customer contacted the DriveTime Dealership and advised he had purchased a vehicle elsewhere. Since then DriveTime has not attempted to contact our customer.

As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card.

DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.On November 24, we confirmed that the documents were delivered to the [redacted] DMV at 8:34am. We also had our title department reach out to the [redacted] DMV for a status update on the titling for our customer’s vehicle. At this time, we are waiting on the documents from the [redacted] DMV, via mail, to complete the titling process in Missouri.As soon as we receive the documents, we will mail the documents overnight to our [redacted] dealership for titling. As an exception, we are covering any additional fees associated with the titling of the vehicle in [redacted] where our customer now resides.At this time, we are unable to accommodate our customer’s request to credit her account for all payments made since purchase. We will notify our customer once we have the documents in our possession to continue the titling process. We apologize for any inconvenience or confusion this process might have caused.DriveTime thanks the Revdex.com for their ongoing support. In the meantime, should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations