DriveTime

Customer Service requesting to adjust his payment frequency from semi-monthly to monthly. We advised our customer that we would not be able to perform this adjustment on the grounds that he was within the initial six months of his loan. We provided our custoThank you for bringing this matter...

to our attention. We appreciate the opportunity to address our customer’s concerns.On March 18, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2010 Ford Focus. Attached you will find the Simple Interest Retail Installment Contract for your reference.At the time of purchase, our customer provided the DriveTime dealership with proof of income. This proof of income included a pay stub which reflected his semi-monthly dates of pay from his employer. Our customer’s payment frequency was generated to correlate with this proof of income, producing due dates on the 9th and 24th of each month. This allowed our customer two days following each date of pay, to submit his payments to DriveTime.Our customers’ payments are set up to match their pay frequency from their source of income. After six months, DriveTime customers may contact customer service to initiate a frequency change to match their desired payment frequency.On April 9, 2015, our customer contacted DriveTimemer the option to make two payments on the ninth day of each month, when his first semi-monthly payment became due. After six months, we could readdress an adjustment to his payment frequency.At this time, we are unable to accommodate our customer’s request. We have made several unsuccessful attempts to contact our customer to discuss his concerns. On May 8, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him. We encourage our customer to contact our Customer Relations Department at ###-###-####, so that we may come to an amicable resolution.As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On May 06, 2015, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a 2010 Jeep Patriot. All lease vehicles come with a Life of...

Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease and the Life of Lease Limited Warranty contract for your reference.At the time of sale, our customer signed and dated the "Driver’s Seat Vehicle Return Agreement." Additionally, under the section labeled "Vehicle Return Program" states:"… Having driven it no more than 70 miles; Without damage or having been in an accident; A restocking fee of $200.00; and if the Vehicle is driven more than 70 miles, DriveTime may either refuse to accept the vehicle back or at DriveTime’s election may charge and you will pay $1.00 per mile for each mile the Vehicle was driven over 70 miles…"Attached you will find the Driver’s Seat Vehicle Return Agreement for your review.On May 07, 2015, our customer returned to the dealership where he leased the vehicle at, to express concerns of a noise on the vehicle. Our customer was then referred to utilize the limited warranty agreement and take the vehicle to be diagnosed at an in network repair facility.Later that day, DriveTime offered to waive the $200 dollar restocking fee, as outlined on the Driver’s Seat Vehicle Return Agreement, if our customer contracted into another leasevehicle with DriveTime. Our customer declined our offer and proceeded to terminate his Closed End Motor Vehicle Lease Contract with DriveTime.Our customer paid $1,045 to enter the Closed End Motor Vehicle Lease Contract with DriveTime. DriveTime retained the $200 restocking fee and $135 in over mileage fees from our customer’s down payment. DriveTime refunded $510 to our customer’s credit card at the dealership and will be refunding $210 via check, totaling $720.At this time, we are unable to accommodate our customer’s request to refund the full down payment. DriveTime attempted to make exceptions for our customer to remain in the Closed End Motor Lease Agreement, but our customer chose not to accept our offer.As a goodwill gesture, DriveTime will send an additional refund check of $45.00 to our customer for the miles he had to drive to return the vehicle to the dealership from his home.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,

[redacted].DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have included the paperwork that states the "NO FEE" for one time or auto pay. I am not willing to go on to auto pay. I also have not received and was told that I would never be receiving any kind of $4.50 credit she says that I have received. When I was contacted By phone by Drivetime about this matter. I was told that I was giving old paperwork. and that it did not matter any more. more over when I was at the dealership signing the paperwork they informed me that they were both audio and video recording the signing also informed me that what the paperwork states is final and NO verbal changes or promises can or could be made. I addressed the issue of making payments in detail which the manger refereed to this page in the paperwork. NOW they are saying the paperwork does not mean anything. also the lady that CALLED me keep referring to the fact that I called her when I keep stating that no she called me. then at the end of the phone call she stated "have you lawyer call us at this same number you called" I stated "again I did not call you, you called me" and then she hung up. So to clear the issue here the charge of $4.50 per payment the life of the lease is 30 month or 64 bi-weekly payments which is what they insist on. so $4.50 x 64 = $288.00. so now they want to charge me a added $288.00 on to which when signing was told that I would not have to pay that and given paperwork on it. so the way I see it is that they messed up in there training or there paperwork or whatever and now what me to eat it or to make it all better give me a $25.00 credit on $288.00 that is not right. DO THE RIGHT THING! you told me and gave me paperwork on the NO FEE you messed up and live by it. If you do not want to do that then you can return my $1000.00 down payment and I will return the Van.  

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On February 13, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2005 Toyota Camry. Our customer opted to...

purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.DriveTime does not compete on price, nor do we hide it. We encourage our customers to research all aspects of their purchase. Our customer had the opportunity to sign and review the following documents:- Buyer’s Guide- Retail Purchase Agreement- DriveTime’s DriveCare Limited Warranty- What you need to know about financing a vehicle with DriveTime- Simple Interest Retail Installment ContractIncluded you will find a copy of the above referenced documents for your review.At the time of sale, our customers agreed to purchase a vehicle with DriveTime for the finance amount of $17,679.54. Pages one and two of our customer’s Simple Interest Retail Installment Contract, under subsections Federal Truth in Lending Disclosures and Itemization of Amount Financed, specifies all charges and fees included in the financing of his vehicle throughout the life of his loan.DriveTime’s vehicle pricing is subject to several factors. Included in the purchase price of the vehicle are the following optional benefits our customer selected to include with his purchase:- 5 year/50,000 mile Vehicle Service Contract- GAP Coverage- GPS device providing anti-theft servicesIf he no longer wishes to have these optional products he can cancel them and receive a pro-rated credit reducing the principal amount on his loan.All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.At the time of sale, our customer signed and reviewed the included Customer Delivery Checklist. On page one under Important Reminder, it states:"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…lease insure you are comfortable with the condition of the vehicle prior to purchasing."On June 25, 2015, a repair facility initiated a repair claim with Aeverex. The repair facility noted a replacement of the engine and the engine assembly were needed to resolve our customer’s mechanical concerns. Aeverex approved to send a third party inspector to verify the concerns reported by the repair facility.On June 29, 2015, Aeverex received the inspection report from the third party inspector. The report noted the cause of failure was an undetermined internal failure to the engine and the vehicle required the engine to be rebuilt or replaced. On June 30, 2015, Aeverex ordered the parts for the replacement engine from LKQ, an approved parts vendor. The ordered parts were estimated to arrive between July 3rd and July 6th.On July 8, 2015, LKQ delivery agents arrived at the repair facility with the engine replacement. When the part was delivered the delivery agents did not have to proper tools to remove the engine. As a result they left without providing the repair facility with the replacement engine.On July 10, 2015, Aeverex contacted LKQ to inquire when the part would be redelivered. LKQ advised they would redeliver the part on Monday, July 13, 2015. On July 13th, Aeverex received an email from LKQ advising that the part was delayed and would arrive on July 14th.On July 15, 2015, after Aeverex’s receipt of an additional email from LKQ, the part was successfully delivered to the repair facility. On July 16, 2015, the repair facility claim was updated to include repairs for the exhaust gasket, transmission fluid, and a stabilizer link. Aeverex approved the cost of all repairs for a total of $3,834.15On July 17, 2015, our customer contacted DriveTime corporate offices in regards to his vehicle concerns. We informed our customer of the rental reimbursement offered through his Vehicle Service Contract. On page 2 of the Vehicle Service Contract under subsection Provider’s Obligations, it states:"If a covered breakdown of your vehicle occurs during the term of this contract, provider, through administrator will…reimburse you for a rental car at the rate of up to $25.95 for every 8 hours (or portion thereof) of labor time required to complete the repair."We apologize for any confusion or inconvenience this matter may have caused. While LKQ is a third party parts vendor, this period of delay is not consistent with the level of customer service we strive to achieve for our customers.At this time, we are unable to accommodate our customer’s request. We have made several unsuccessful attempts to contact our customer to discuss his concerns. On July 22, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to him.To assist our customer, we are prepared to apply a biweekly payment on behalf of the customer. We encourage our customer to contact our Customer Relations Department at ###-###-####, to further address his concerns.As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,[redacted]DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]   Iwould also like an explanation  as to why it took almost 2 months and a complaint to the Revdex.com to get this done. Also it took so long to get this done I had a blance of 36.21 that I had to pay before Capital One would close the account, so the 25.00 credit doesn't  mean much to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.   All pricing for our vehicles can be found online at DriveTime.com, our customers may contact their local DriveTime Dealership to find out the price of their vehicles or they can go on any DriveTime lot where we have posted prices on every vehicle.   After further review, we offered two options to our customer on April 18, 2016. Under the first option, we will make an exception and approve the 4-tire replacement and alignment. Under the other option we offered to take back the vehicle, place him into another vehicle, and transfer the down payment along with two additional payments. Our customer agreed to the tire replacement and alignment approval, and we ended our correspondence on amicable terms.   At this time, this repair will be completed at an in-network repair facility at no cost to our customer. We encourage our customer to contact our customer relations department at [redacted] if he has any further concerns.

I saw the contract from when I first got the vehicle but was there anything in writing when my pat amount changed from 193 to 210? I didn't see it.

I accepted most of the offer.  I had asked for a full refund of monies.

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 21, 2013, our customer entered into a retail installment contract when she purchased a 2006 Ford Escape. Our customer purchased a 3...

year/36,000 mile service contract administered by [redacted]. The retail installment contract and Service Contract are included for your reference. We have been in contact with our customer and are working toward a resolution. As a goodwill gesture, DriveTime has credited $25.00 principal payment only to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The car will get the diagnostics done Friday morning. However, after all the money I've been out, the constant fighting to get DriveTime to pay for any repairs because nothing seems to be covered under the limited warranted, and the requests I've made since two weeks after purchasing the vehicle for them to either put me in a different car or reimburse my money so I can purchase a car that is mot a lemon, I will not consider this matter resolved until the diagnostics are complete and DriveTime does something other than offer to increase the length of my loan to make this matter right. The diagnostics is a nice first step, but it's merely that-one step in the right direction but is in no way a resolution to the issue.

Regards,

April 4, 2014

[redacted]  

Revdex.com

Ph. ###-###-####

Fax ###-###-####

Re: Complaint # [redacted] Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’...

concerns.

On December 4, 2013, our customer entered into Closed End Motor Vehicle Lease Contract when he leased a 2005 Chrysler Sebring. The vehicle came with a life of lease-limited warranty, administered by [redacted]. The lease and warranty agreement are included for your reference.

A timeline of our customer’s repair history is as follows: • On December 5, 2013, our customer contacted [redacted] stating the Check Engine light was on. [redacted] referred him to a repair facility for diagnosis. • On December 9, 2013, the repair facility contacted [redacted] to file a claim. The repair facility stated the gas cap needed to be replaced and the motor mounts caused vibration in the steering. The gas cap was covered per the limited warranty agreement. The motor mounts had normal wear and tear and were not reported as failed. This recommended maintenance is not covered under the limited warranty. • On February 25, 2014, our customer contacted [redacted] stating the vehicle would not start. He was referred to a repair facility for diagnosis. • On February 26, 2014, the repair facility contacted [redacted] to file a claim. The repair facility stated the timing belt needed to be replaced and coolant needed to be added. The repairs were covered, per the limited warranty agreement. • On March, 17, 2014, our customer contacted [redacted] stating the vehicle was overheating. He was referred to a repair facility for diagnosis. Later that day, the repair facility stated the water outlet needed to be repaired. The water outlet is not a covered component per the limited warranty agreement.

On March 18, we spoke with our customer and advised that we would be covering the water outlet as a one-time good will exception.

DriveTime is unable to accommodate our customer’s request to be placed in a new vehicle. DriveTime has no grace periods and all payments are due on their dues dates. We apologize our customer feels they did not receive the caliber of service DriveTime strives to provide.

As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card to our customer.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

  [redacted]

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  would love them to fix Thats fine but I was told at anytime they would cover tge repairs. Im pleased with thier response EXCEPT the salesman I used is getting away wirh lying to me. I love my car.. it is messed up now but if they fix it and displen the salesman ill b happy. Because of his lies I traded in a perfectly good van. All cause he said leasing a car was the way to go since everything was covered by him lying I made the decsion to trade in my van for a car I cant drive not to mention the 600 car payments... all I want ismy car fixeD And salesman held respobsible and ill.behappy,. Although a appolgy from him would b awesome since he caused all of this and for the sales man to be held resonsable for his lies and deRegards,[redacted]

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On October 14, 2013, our customers entered into a Motor Vehicle Periodic Renewal Lease with DriveTime, when they leased a 2006 Ford Five Hundred....

Included you will find the Motor Vehicle Periodic Renewal Lease contract for your reference. On April 17, we contacted our customers and came to an amicable resolution. We made an exception to exchange our customers into a different vehicle with no down payment before receiving payment from the insurance company. We are currently in contact with our customers’ insurance company to release the title and receive the insurance payment. As a goodwill gesture, DriveTime has mailed a $25.00 [redacted] gift card to our customers’ address on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 11, 2013, our customer entered into a retail installment contract when he purchased a 2004 BMW X Series that came with a 30 day/1,500 mile limited warranty....

Our customer also purchased a 3 year/36,000 mile service contract administered by Aeverex. Included you will find the retail installment contract, the 30 day/1,500 mile limited warranty, and the service contract for your reference.On November 14, 2013, our customer contacted Aeverex stating the vehicle was at a repair facility regarding issues with the headlamps and transmission. Aeverex informed our customer to have the repair facility contact them with diagnostic information.On November 15, the repair facility recommended the body control module, rear tail lamp, and engine. Aeverex approved the repairs under the 30 day/1,500 mile limited warranty.On November 19, we contacted our customer and informed him DriveTime made the decision to extend the 5-day vehicle return program. DriveTime’s 5-day vehicle return program allows our customers to return their vehicle to the dealership for a refund; exclusions and terms apply.  Please refer to the Retail Purchase agreement, section, “Vehicle Return Program” for terms and conditions. Our customer informed us he would call us back.   On November 27, our customer contacted us regarding his repairs and engine replacement. We informed our customer we would review his account and would call him back.We attempted to contact our customer, but were unsuccessful. On December 2, our customer contacted us. We offered to take him out of vehicle, our customer informed us he wanted to keep vehicle. Our customer stated he has had out of pocket expenses and has not received updates on his repairs. We asked him to submit his receipts for any out of pocket expenses for review. We also advised him we would follow up with him once we have an update on his repairs.On December 9, our customer informed us he paid $264 for towing, as an exception we offered to reimburse our customer $189 for towing.  We advised our customer Aeverex covers up to $75 for towing. We encourage our customer to contact Aeverex for possible towing reimbursement. We informed our customer to submit all future receipts for any out of pocket expenses to be reviewed for possible payment assistance.On December 11, the repair facility contacted Aeverex and recommended replacing the oil cooler due to physical damage. The claim was denied under the limited warranty, due to the physical damage.On December 18, our customer contacted us stating the repair facility is charging him $700 for repairs not covered by the limited warranty. We informed our customer we would contact the repair facility and review for possible repair assistance.On December 20, we made an exception and approved the oil cooler replacement repair.On March 21, 2014, the repair facility contacted Aeverex and recommended replacing the differential bushing and sub frame bushing. The repairs were denied as non-covered components under the limited warranty.On March 24, our customer contacted us stating the vehicle is in the repair facility since the engine had a knocking noise. Our customer stated the claim was denied.  We referred our customer to Aeverex.On March 28, our customer contacted us about returning the vehicle due to repairs not covered by the limited warranty. Our customer stated the current repairs were needed within the first 30 days of purchase. We informed our customer; the repairs are new issues. We advised our customer to submit repair receipts for possible payment assistance.On April 2, our customer informed us of his intentions to surrender his vehicle. He asked us to pick up the vehicle from the repair facility. In order to complete his request, we require our customer to sign a voluntary surrender agreement.  To date, we have not received this form.Drivetime is unable to accommodate our customer’s request to return his vehicle for a full refund.As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.                      DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concerns.

On November 29, 2013, our customer entered into a retail installment contract when he purchased a 2005 Toyota Camry. At the time of sale, our customer...

purchased a 3 year/36,000 mile limited warranty. The retail installment contract and warranty agreement are included for your reference.

We have attempted to contact our customer and would like to reach an amicable resolution.  DriveTime encourages our customer to have the vehicle diagnosed at a Toyota dealership Service Center. Once a diagnosis has been completed, we will review it for possible assistance.

As a goodwill gesture, DriveTime has applied a $25 principal only credit to our customer’s account.            

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely, 

DriveTime

Customer Relations

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On February 8 th, 2014, our customer entered into a Simple Interest Retail Installment...

Contract when she purchased a 2007 Chevrolet Trailblazer. Our customer purchased a 5 year/50,000 mile vehicle service contract. Included you will find the Simple Interest Retail Installment Contract and the Aeverex Protection Plan Vehicle Coverage agreement for your reference.Included you will find the "What you need to know about financing a vehicle with Drivetime" which our customer reviewed and signed at the time of purchase. Please review section 5 titled "Other ‘Stuff’" where it states:
"Recalls - Used vehicles may be subject to manufactuer recalls to repair, at no cost to you, mechanical or operational problems. Only new car dealers are allowed to do these repairs. You should confirm with a new car dealer that the vehicle does not require recall repairs."
Additionally, our customer signed and agreed the "Customer Delivery Checklist" in which our customer verified she was satisfied with the condition of the vehicle including the instrument cluster/warning indicators. Included you will find the document titled "Customer Delivery Checklist" for your reference.
We encourage our customer to contact the new car dealer to have all recall concerns addressed.
As a goodwill gesture, DriveTime has applied a $25 credit to our customers account.
DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 8, 2014, our customer entered into Closed End Motor Vehicle Lease contract when he leased a 2006 Kia Sorento. The vehicle came with a Driver’s Seat Limited Warranty...

and Maintenance Program, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease contract and the DriveTime Driver’s Seat Program agreement for your reference. On June 9, our customer brought the vehicle into a repair facility and a claim was filed through the warranty for an engine replacement. Due to a non-covered component causing damage to the motor assembly, the repair was denied under the terms of the limited warranty. On June 10, we contacted our customer to address his concerns. During our conversation, we informed our customer we would place him into a new lease vehicle. As a courtesy, we waived the $500 exchange fee and over-mileage fee due. DriveTime transferred our customer’s original down payment towards the new lease vehicle and retained one payment for use of the original lease vehicle. Our customer agrees this course of action has adequately addressed his concerns; and at this time, we have reached an amicable resolution. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s first payment. DriveTime thanks the Revdex.com for their support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,

[redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On May 17, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when he leased a 2005 Nissan Altima. The vehicle came with a limited warranty. Included you will find the Closed End Motor Vehicle Lease and the limited warranty agreement for your reference.

Our customer’s payment schedule is determined by the proof of income provided at the time of lease. Our customer agreed to make 60 semi-monthly payments, beginning on June 7, 2014.

The term of our lease program is designed for a specific amount of time, for this reason we are unable to process any modifications through the life of the lease. DriveTime’s Closed End Motor Vehicle Lease program allows our customers to return the vehicle and cancel the lease, anytime, with no penalties or refund.

At the time the vehicle was repossessed the recovery agency was required to duplicate our customer’s key. Our customer is responsible for any repossession fees or past due balance.

At this time, we are unable to accommodate our customer’s request for a due date change and/or frequency change. We are also unable to refund any replacement key fees.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

 

Sincerely,

DriveTime

Customer Relations