DST Asset Manager Solutions, Inc.

File ***This has been handled directly with Mr***.Please let me know if you have any further questions.Sincerely,Elizabeth C***Best Western International***

File ***Dear Mr***,This is currently be reviewed by a higher department. I sent them a message asking for an update.As soon as I receive their update, I will follow up with you right away.I truly am sorry that this is taking longer than expected.I will be in contacted as quickly as possible.Sincerely,*** ***Best Western International

A gift card is NOT what should be issued to me, I should be issued a $credit. I should have been able to use the gift card when I stayed in Siesta Key, there is no reason why the travel card shouldn't have worked. Please issue my credit card a $credit. Thank you, *** ***

File ***-***Dear Ms***,Please be advised that on 8/7, I issued you a refund check for the amount of $105.00. Please allow 2/weeks to recieve the check.Thank you again for allowing me to assist you with this.Please let me know if you need further assistance.Sincerey,
***
***Best Western International

This message is not an adequate response to my issueIt's a response that says they will, at some point respondI will need some better assurance then thatI've spoken to the precisely already and their last response to me was that they stand with the rulings and decisions decisions of their property managementSo please forgive me if I don't take this response by them seriously

File ***Hello Mr***,Thank you for taking my call earlier and for the additional information provided. I will follow up with the hotel manager and get back with you as soon as possible.Sincerely,*** ***Best Western International

File ***This has been resolved with Mr***. We contacted him earlier today. The claim has been approved and the rate has been changed for his upcoming stay.Mr*** will also receive the $Travel Card 2-weeks after his stay.Please let our office know if
further assistance is needed.Sincerely, Elizabeth C***Best Western International***

Complaint #***File #***Dear *** ***,Thank you for your feedback regarding your cancelled reservation with the formal Best Western property. I sincerely apologize for this unfortunate incident.I would like to make sure that your points were posted back to your
account. To further discuss this matter, please contact me directly at *** or via email at: ***Looking forward to hearing back from youSincerely,*** ***Best Western International

Complaint #***File #***Dear Ms***,Our office received your concerns through the Revdex.com Thank you for your feedback.After reviwing your case file and the Low Rate Guarantee claim, it was denied for the following reasons:The guarantee type does not apply to
the terms and conditions of the Low Rate program.Bestwestern.com offers a lower rate that is bookable.I am very sorry that the criteria was not met.Please let me know if you have further questions.Sincerely,*** ***Best Western International

I DON'T AUTHORIZE THE CHARGES AND I DON'T ACCEPT THE RESPONSE FROM BEST WESTERNYOUR OWN FRONT DESK ASSOCIATE EVEN STATED THAT THIS WAS ON ONGOING ISSUEI'M NOW WORKING WITH MY CREDIT CARD COMPANY TO GET THE CHARGE REVERSED SINCE THIS IS BEST WESTERN'S FAULT AND THEY REFUSE TO OWN UP TO ITI GUESS $IS WORTH MORE TO YOU THAN RETURN CUSTOMERS

File 151018-4325Dear Ms***Thank you for contacting our office regarding your Low Rate Guarantee claim. I sincerely apologize that the claim was denied.I received the entire case file.The reason why the claim was denied is due to the room type. *** does not specify a
room type that you will receive when you book with them, therefore we cannot compare the room type to the rates quoted. Please let our office know if you have any further questions.Sincerely,*** ***Best Western International

File ***Mr*** was contacted by phone on 6/ He was instructed to contact *** directly for further assistance. If you have further questions, please contact me at *** Sincerely,Elizabeth C***Best Western International

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Dear Ms***,Thank you for contacting the Revdex.com regarding your recent stay with one of our Best Western properties.I contacted you by phone and left a message for a return call. I need to obtain the name and location of the Best Western hotel to further
assist you with this matter. You may contact me directly at ###-###-#### or via email to ***.***@***.***Thank you kindly in advance and looking forward to hearing back from you.Sincerely,*** ***Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***

File ***Revdex.com,No further response will be sent to the guest directly If you have any further questions, please contact me directly at *** and reference case number ***. Sincerely,Elizabeth C***Best Western International

Best
Western is according to a phone call yesterday is investigating within their system the communication breakdown.They still seem to be confused referring to my involving "social media" I have only contacted you regarding the matterI Am still waiting to hear from them the specific way in which my refund will be issued: A refund they admittedly owe me.Thank youSandra JC***

But it does. A standard room means just that a standard room. Any room that would not be a suite, or a specialty room such as a ocean view. I did not care if it was a single, double or a king. I just need a room. So there for the denial is not justified. Standard room is just the cheapest room you have. Besides suites, ocean/city views what else do you consider a non-standard room? Obviously this is just another excuse not to honor your guarantee. I called the motel after booking with the company to verify I do have a room, and they said I have a standard room 2 queen size beds non-smoking which is called a standard room. Your website is now $ 135.59 which is the cheapest fair at the motel. I paid dollars for the same exact room, so I am entitled to the guarantee to be honored

File *** This will be reviewed again and we will follow up with Ms*** as quickly as possible. Sincerely, Elizabeth C***Best Western International

Complaint ID ***File ***Dear Mr***,Thank you for your feedback regarding your recent stay with one of our Best Western Hotel's. I sincerely apologize for the negative experience.To better assist you with your complaint, please provide me with the name and
location of the property.Thank you kindly in advance.Sincerely,*** ***Best Western International