DST Asset Manager Solutions, Inc.

Dear Mr& Mrs***,Thank you for contacting the Revdex.com regarding the $Travel Card sent to you by our office.Our records show that on 1/5/15, the Travel Card number and information was sent to the following email address: ***Our records also show that the card was used at a Best Western property in March.I am very sorry, however we are unable to issue another Travel Card at this time.I sincerely apologize for this unfortunate situation.Sincerely,*** ***Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** * ***
BEST WESTERN Inn of StCharles*** * Main StreetSaint Charles , Illinois 60174-2372, United StatesPhone: ***

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I need for the corporate office to look at the attached picturesThe hotel has ants and moldI was booked for nights and we left after nights.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you Mr*** for the additional informationPlease let me know on what day was the hotel without powerThank you kindly in advance.Sincerely,*** ***Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of I have already done all the work and have had my airmiles reversedThey were supposed to supplement this trip by being applied to the *** portion of the tripI now have to pay cash for a whole new hotelIt took me hours, some during my weekend time to get this accomplished Best Western could have helped me and other customers by simply contacting me when the airmiles couldn't be honored by the new ownersIt was the responsibility of Best Western, not Mountain Retreat to make sure your customers were cared for
Regards,
*** ***

Dear Ms***,Thank you for contacting the Revdex.com regarding your recent stay with the Best Western PLUS Regency House Hotel in Pompton Plains, NJI sincerely apologize for the negative experience you had during your stay.I will be following up with the hotel manager regarding this
matter and I will get back with you as quickly as possible.Sincerely,*** ***Best Western International

File ***Thank you for forwarding the guests concerns regarding our Low Rate Guarantee program.I sent the guest a direct email on 4/26, explaining the program and our postition concerning his claim.Please let our office know if further assistance is required.Sincerely,Elizabeth C***Best
Western International***

File *** I sent Ms*** a direct email asking for more information on the Best Western property.I sent the email to the following email address: ***Waiting for a reply. Elizabeth C***Best Western International

Complaint ID ***File ***Dear Mr***,Thank you for contacting the Revdex.com regarding your reservation with the Best Western *** ***, MD location. I sincerely apologize for the booking error made to your night stay.When an error like this occurs, our
office is only responsible for the first night of your stay as you are able to re locate after the first night without a charge.If you chose to stay the additional nights, this would have to be payed for by the customer.I sincerely apologize for this unfortunate situation.Please let our office know if we can be of further assistance.Sincerely,*** ***Best Western International

File ***Dear MsP***,Our office received your complaint through the Revdex.com regarding one of our Best Western properties.I sincerely apologize for this unfortunate situation. To further assist you, please provide the name and location of the Best Western
Hotel and the arrival date of your stay.Thank you kindly in advance.Sincerely,Elizabeth C***Best Western International***

File ***Dear Ms***,Thank you for your message sent to the Revdex.com regarding your stay with one of our Best Western properties in Santa Barbara, CA.I sincerely apologize for the negative experience during your stay.To better review this matter, please provide me with the
name of the Best Western hotel and the address if you can.Please contact me directly with the needed information My direct email address is: ***Thank you kindly in advance and I look forward to hearing from you.Sincerely,Elizabeth C***Best Western International

I stated in clear detail conditions of rectifying this issue to this company in the final Intent Letter which was sent via certified mailed on October 13, 2015, with signature required upon receiptI waited business days from the date on the signature card to file a complaint with the Revdex.com because I received NO contact from this company regarding the damages caused by Best Western Lone Star Inn and Best Western InternalMs*** *** offered no compensation in the letter created by her on October 6, and received on October 13, Ms*** ***e's response to this complaint is unsatisfactory and reiterated her minimization of my complaint very similar to the letter she sent on October 6, This matter should have been resolved on September 2, 2015; second attempt to resolve this matter after Best Western International received first written correspondence on September 11, 2015; and third attempt to resolve this matter after Best Western International received the second written correspondence Letter of Intent on October 13, 2015.*** *** passive response to my Revdex.com Complaint is mere pacification and offers no resolution, so, no I do not accept her response as a resolution.All requests for resolution of this matter were stated in the Letter of Intent sent by FDR Custom Enclosures and Ms***s response did not address any matters relating to resolution of the damages Best Western caused me in multiple facets of my business

File 150724-2148Dear Mr& Mrs***,Thank you for contacting the Revdex.com regarding your recent experience with the Best Western Paint Pony Lodge in Show Low, AZ.I sincerely apologize for the negative experience you had during your one night stay.I located the details of your
stay and the feedback you provided to our Customer Care Department with Best Western International.Please be assured that this is a permanent documentation in the hotels record and we will be discussing this with the hotel General Manager.According to our records, the hotel issued you a 50% refund and our office issued and sent a Best Western gift card for the amount of $30.00.You will receive the card shortly.Thank you again for bringing this matter to our attention.Sincerely,
*** ***Best Western International

Thank you for the additional information I will continue to follow up on this matter with the hotel managerI will contact you back as quickly as possible.Thank you for your kind patience.Sincerely,*** ***Best Western International

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

File [redacted] Dear Mr. [redacted]Thank you for your information regarding your reservation with the Best Western Lone Star Inn.I sincerely apologize for this unfortunate situation.Our office is currently reviewing this matter and you will be contacted as quickly as...

possible. Sincerely,[redacted]Best Western International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Best Western Plus - Windsor Inn[redacted]
Regards,
[redacted]