DST Asset Manager Solutions, Inc.

File [redacted]Dear Ms. [redacted],Thank you for your message regarding your reservation with the Best Western Anderson Inn in Anderson, CA.    I sincerely apologize for this unfortunate situation.After further review, there are no reservation system errors when booking on...

bestwestern.com.    The reservation was made on 3/1 for arrival date 3/2 for 1 night.Our records show that an email confirmation was sent on 3/1 to the following email address:  [redacted]@gmail.comThe hotel held the room in good faith and will not be issuing a refund for the charge. Please let our office know if you have any further questions or concerns.Sincerely,Elizabeth C[redacted]Best Western International

File [redacted]Hello [redacted],Thank you for your concerns regarding your reservations.   I sincerely apologize for this situation.I have forwarded this to our Rewards Management team for review.You will be contacted shortly.Sincerely,Elizabeth C[redacted]Best Western International

Dear Mr. & Mrs. [redacted],Thank you for contacting the Revdex.com regarding the $100 Travel Card sent to you by our office. Our records show that on 1/5/15, the Travel Card number and information was sent to the following email address: [redacted]Our records also show that...

the card was used at a Best Western property in March. I am very sorry, however we are unable to issue another Travel Card at this time. I sincerely apologize for this unfortunate situation.Sincerely,[redacted]Best Western International

File 1[redacted] Dear Ms. [redacted] Please contact our office directly to further discuss this matter.[redacted]I look forward to hear from you.Sincerely,Elizabeth C[redacted]Best Western International

File [redacted] Dear Lei Lu,Thank you for contacting our office regarding your reservation for the Best Western Hotel Causeway Bay in Hong Kong, confirmation [redacted].I am sorry to hear about the difficulty you had with cancelling your reservation.   Please provide me with the...

amount you were billed for the one night reservation.You may contact me directly at [redacted]@bestwestern.comI look forward to your reply.Sincerely,Elizabeth C[redacted]Best Western International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution step would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider acceptance of any proposed resolution at that time.Please also find attached additional documentation (photos of the roach found and killed in the hotel room and the business card of the hotel's general manager) related to my complaint for review by the business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

File [redacted]Dear Ms. [redacted],Thank you for your feedback regarding your recent stay with the Best Western Plus Rancho Cordova Inn on October 12, 2017.  I sincerely apologize for this unfortunate situation regarding the insect bites.  I can only imagine how upsetting this was for you...

both.  I will be following up with the hotel manager regarding your concerns and get back with you as quickly as possible.Sincerely,Elizabeth C[redacted]Best Western International[redacted]

File 160629-7636Dear Mr. [redacted],Thank you for contacting the Better Busines Bureau regarding your experience with the Best Western Lakewood in Lakewood, WA.I sincerely apologize that this situation was not handled as you wish it had.   I will be sending you a refund check for the amount of...

$9.00.The check will be sent to the following address:[redacted]
[redacted]  [redacted]Thank you again for allowing me to assist you with this matter.Please let me know if you have any further questions for concerns.Sincerely,Elizabeth C[redacted]Best Western International

File [redacted]Dear [redacted],Thank you for contacting the Revdex.com regarding your experience with the Best Western Ten Hill Place, BW Premier Collection in Edingburgh, Scotland.I sincerely apologize for this situation.   I will be following up with the hotel manager regarding...

your concerns and will get back with you as quickly as possible.Sincerely,Elizabeth C[redacted]Best Western International[redacted]

This matter with Dr. [redacted] has been resolved by the hotel.   Dr. [redacted] was contacted by the hotel manager and a refund has been issued. Please let me know if you need anything further. Sincerely, Elizabeth C[redacted] | Resolution Specialist | Customer CareBest Western® Hotels & Resorts [redacted] |Phoenix  | AZ | 85027###-###-#### | bestwestern.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Best Western claims that the gift card was sent to me via email on January 5,2015 and used by someone (not me) on March 1,2015 at BEST WESTERN Crossroads in Indianapolis, IN.I reject their position that the card is the same as cash and they are not responsible for unauthorized use based on the following: 1.  They sent the card via email, which they have not provided any proof. 2.  It seems to me somewhat unusual that the card numbers are sent via unsecured email, not requiring some kind of activation or authorization by the legitimate customer. 3.  If they were honestly interested in resolving my claim they would contact their location in Indianapolis, IN and follow up with the customer who used the card. 4.  Finally, there is no mention of the "same as cash" policy in the two page fine print details regarding the low-price guarantee.  I'm sure they included it in the email I never received on Jan 5, 2015I find this whole situation unusual, I run a business and can't imagine treating a customer like this.Regards,
Kevin [redacted]

File [redacted]Dear [redacted],Thank you for your feedback regarding your experience with the Best Western Seven Seas in San Diego, CA.   I sincerely apologize that you had to go through this horrific experience regarding the damage and theft inside your vehicle.I will need to follow up on this...

with the hotel manager and get back with you.Please keep in mind that the hotel is not responsible for damaged or st[redacted]n items/vehicles that are parked in their lot.   Due to the police becoming involved, this is now in their hands and with your Insurance Company.  I will be in touch after I review this with the hotel manager.Sincerely,Elizabeth C[redacted]Best Western International

Dear Mr. [redacted],Thank you for your email reply and additional information.I will follow up on this with the hotel manager and get back with you as quickly as possible.I received an update from the hotel manager of the Best Western PLUS Northshore Inn in [redacted], **.    I will post it below for your review.The hotel will not respond further and the guest will not be reimbursed.    Please let me know if there is anything further you need. Hotel’s response: This [redacted], the front desk manager of the Best Western Plus.  I tried to get a hold of [redacted] but she did not answer.  We have pictures to prove that the guest damaged all of the linens and stained the mattress that night.  The mattress plus the linens cost a lot more than the $500.00 we decided to charge him.  We do not want to reimburse him for the damages he caused to our room.The reason no housekeeping went to go clean the room that early in the morning (he first came to the front desk between 2am-6am) was because we don't have housekeepers 24/7. Our housekeepers get to work at 9am on weekends. No one was able to go into the room to clean the vomit up for him.  He waited until after 9am to even take the sheets off the bed. There was no way our housekeepers could've gotten into that room before the stain set in. -[redacted]Sincerely,[redacted]Best Western International

File 150715-5553Dear Mr. [redacted],Thank you for contacting our office through the Revdex.com regarding your billing issue with the Best Western Cityplace Inn in [redacted], TX.I will be following up with the hotel on this matter and get back with you as quickly as possible.Sincerely,[redacted]Best Western International

File [redacted]Dear Ms. [redacted],Thank you for the feedback you provided with the Revdex.com regarding your experience with the Best Western PLUS [redacted] in [redacted], TX.I sincerely apologized for the way this situation was handled.I have issued you a refund check for $20.00...

and it will be sent to the following address:[redacted]
Thank you again for bringing this matter to our attention.Sincerely,[redacted]Best Western International

Please reopen the case as the business only responded saying they would get back to me. I did not get an actual response since then. I also did not receive any message saying that they responded at all to my complain until I received the message that the case was closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Because I am paying $134 for the night and it is being offer for $119 else where FOR the Best Western on [redacted].
Regards,
[redacted]

Complaint ID #[redacted]File #[redacted]Dear Ms. [redacted],Thank you for your feedback regarding your experience with the Best Western  Inn of [redacted] located in [redacted], **.    I sincerely apologize for the negative experience you had at this...

location.     I was unable to locate your reservation as an arrival date was not mentioned.    Please provide our office with the exact arrival date to further assist you with this matter.You may contact me directly at [redacted] for by email to:  [redacted]Looking forward to hearing back from you.Sincerely,[redacted]Best Western International

Complaint ID [redacted]File #[redacted]Dear Ms. [redacted],Thank you for contacting the Revdex.com regarding your recent experience with one of our Best Western properties.I sincerely apologize for the negative experience you had.To further review this matter for you, please provide me with...

the name and location of the Best Western property as well as the arrival date of your stay.Thank you kindly in advance.Sincerely,[redacted]Best Western International